Multi-channel call recording system for analog, system ... - Cenzin

Multi-channel call recording system
for analog, system, ISDN 30B+D, 2B+D (S0/U) and VoIP lines
COMPREC family - stand-alone, fully functional
call recording systems for recording calls and fax
transmissions on analog, digital system
(proprietary PBX), ISDN 30B+D, 2B+D, VoIP and
radio-telephone lines.
Each voice or fax call is recorded as a separate file
along with an unique call id, date/time, call
duration, channel number, call direction, called
and caller's number etc.
It is possible to record conversations in encrypted
proprietary or WAV format.
Basic functionality (local unit):
configurable recording's format – per channel
recording calls in the *.wav format and/or a compressed format from telephone, fax and radio lines
recording of agent's screens (in avi format)
stereo recording for VoiP lines
stereo recording for digital lines (Comprec MP)
decoding DTMF and FSK signaling (for analog lines)
capturing and decoding of dialed numbers and recording radio signals in Select V standard (analog)
for radio lines with Select V signalling
capturing and decoding of D-channel information for digital system (PBX proprietary) lines (information
available on phone's LCD)
decoding numbers (dialed, called, group/ACD numbers etc.) for ISDN lines
information about time and date of call, length and format of a call
HDD usage monitoring, automatic file removal mechanism – configurable by an administrator
selective recording on ISDN, system and analog lines (with DTMF/FSK signaling)
additional Call Data provided by a PBX – in case of integrated systems
automatic Gain Control during recording
ring detection function for analog lines
line presence detection
line voltage monitoring (for analog lines)
recording in advance
configurable min. and max. recording duration
configurable reaction for function key pressing in cas of digital system lines
CENZIN sp. z o.o.
81/83 Czerniakowska Street
00-957 Warsaw - POLAND
phone: +48 22 43 44 133
fax: +48 22 43 44 163
cenzin@cenzin.com.pl
www.cenzin.eu

Multi-channel call recording system
for analog, system, ISDN 30B+D, 2B+D (S0/U) and VoIP lines
multi-level access rights management
user and user groups management system
windows domain support (user's and right's management)
multi-language support
LAN / WAN operation
viewer application: status of recording channels, real-time monitoring, channel's configuration – including
recording triggers
GUI customization
additional information about recordings stored in recorder's database:
archiving media details (like serial number, disc volume etc.)
status of currently recorded call
date and time of recording
call duration
call ID
recording channel – number
call direction
number of rings (before a call was answered)
file name
telephone numbers
agent's login
file size
file format
note / description
information if a recording was already played-back
other CRI (Call Related Information), like phone's LCD messages (system lines), DTMF codes etc.
database reconstruction option
health monitoring and alerting system (notifying about abnormal events)
automatic restart option
digital signature
hardware/PC peripherals (LCD, speakers, keyboard, mouse) are included
Local real-time monitoring and playback:
local real-time listening and playback independent on recording process
filtering criteria: date, time, time interval, telephone numbers, call direction, channel number etc.
private and global (stored in system's database) filters – created by users
possibility of combining search criteria
fast filter option (date/time/numbers)
advanced filtering of recordings, additional parameters of filtration and any combination of search criteria:
start time, end call, call length, channel description, recording's attribute, date/time periods, file format,
signal source, info, call tags, SQL query
adding and editing notes
rewind, playback from a specific moment, pause
graphical presentation of recorded call for mono and stereo recordings (separate channels for each call
party)
marking fragments of a call for listening
loop playback of recording or marked fragment only
presentation of data displayed on phone's LCD during conversation (for system lines)
customization of GUI – defining list of available/viewable columns, call related information

Multi-channel call recording system
for analog, system, ISDN 30B+D, 2B+D (S0/U) and VoIP lines
COMPREC CALL CENTER COMPREC VoIP COMPREC MP
enclosure RACK 19” ~2U, ~3U, ~4U, other RACK 19” ~2U, ~3U, ~4U, other RACK 19” ~2U, ~3U, ~4U, other
local operation
Attached: keyboard, mouse, LCD
(17”-19”)
Attached: keyboard, mouse, LCD
(17”-19”)
Attached: keyboard, mouse, LCD
(17”-19”)
remote operation LAN/WAN, optional web interface LAN/WAN, optional web interface LAN/WAN, optional web interface
Archiving Auto local and network Auto local and network Auto loc al and network
Database
SQL – up to 5 million records
Optional unlimited version of SQL Srv.
SQL – up to 5 million records
Optional unlimited version of SQL Srv.
SQL – up to 5 million records
Optional unlimited version of SQL Srv.
Storage capacity
depending on the rec ording format:
max. 100 000 hours
depending on the recording format:
max. 100 000 hours
depending on the recording format:
max. 100 000 hours
supported phone
lines/signal s ources
Maximum capacity
(channels/unit)
analog, system,
ISDN 2B+D (S0), ISDN 30B+D,
optional VoIP
VoIP, optional PSTN
Analog (narrow- and wide-band),
system, optional VoIP
ISDN 2B+D (S0 or U), ISDN 30B+D,
up to 32 or 60 c hannels up to 128 channels up to 128 channels
RAID optional Optional optional
other
USB port, external speakers,
audio output, external ports
USB port, external speakers,
audio output, external ports
USB port, external s peakers,
audio output, external ports
additional software
Playback software – for local and
remote (LAN / WAN) playback
reports, recorder’s monitoring,
backup console, agent terminals
Playback software – for local and
remote (LAN / WAN) playback
reports, recorder’s monitoring,
backup console
Playback software – for local and
remote (LAN / WAN) playback
reports , recorder’s monitoring,
backup console
Integration examples:
PBXs – with CSTA or other CTI link
Command and Control Systems
Multikom-2 telecom system
Other third-party products can be integrated using API
Local archiving:
local backup to CD or DVD
manual or automatic archiving
archiving criteria (list of recordings to be archived) accessible by playback application
automatic start of backup process – based on configurable settings (like exceeding max. amount of
data, periodic etc.)
backup media information (like serial numbers etc.) are stored in recorder's database
automatic calculation of the size and quantity of archival data storage media
Network Features:
LAN / WAN operation
remote monitoring, management and configuration using Windows mechanism, VNC, Radmin or other
third-party tools
automatic network backup, the ability to define any number of paths for local or network archiving
multi-recorder
architecture – allows to build systems from several recorders connected vial LAN/WAN
(requires optional software and additional server)
playback software for LAN/WAN operation

Multi-channel call recording system
for analog, system, ISDN 30B+D, 2B+D (S0/U) and VoIP lines
Additional applications for COMPREC recorders
Remote management:
Comprec Server application for remote management via LAN / WAN
WebServer application for web-based remote management
other commercial applications for remote management for the Windows, like PC Anywhere, Radmin
Remote playback:
NetPlayer application: search, playback – for not encrypted and not compressed (G.711) recordings
(application available free of charge as standard equipment)
WebPlayer application for web-based search and playback of encrypted and not-compressed (G.711)
recordings
NetPlayer Plus application (USB dongle protected) for search and playback of encrypted and
compressed recordings. Additional NetPlayer Plus functionality:
graphical visualization of recorded faxes
playback of avi files (recorded screens of agents)
conversion of encrypted recordings to WAV format
reconstruction of the database
deleting recordings
Remote monitoring:
COMSA Recorder application for remote monitoring of recorder's status and automatic notification to
selected users about any abnormal events (notification by e-mail, SMS option, voice telephony, etc.).
Backup console:
The console can support several recorders connected via LAN and several backup paths:
Additional functions:
database replication (on archiving media)
compression of archived recordings
Web-based playback software – allows to playback archived
recordings on any PC (including presentation of Call Related
Information)