TRAILER BIKE MANUAL

MEC Bike Service Agreement
During its first year your bike may require minor adjustments. You can bring your
bike to an MEC store with a bike shop for free adjustments and minor maintenance
for one year after purchase. (Please note that some MEC stores do not have bike
shops.) Adjustments and maintenance include tightening of gear and brake cables,
bearing adjustments, minor wheel truing, and general check ups. The Service
Agreement covers the cost of service and labour and does not include the cost of
replacement parts or advanced repairs. Any part found to be defective is covered
by our Rock Solid Guarantee.
Rock Solid Guarantee
Like many retailers, we guarantee our products; if an item hasn’t met your
expectations, you can bring it back. Unlike most retailers, we also guarantee the
product selection advice offered through our catalogue, website, and staff; if an item
you’ve purchased based on this advice turns out to be unsuitable, you can bring it
back. In either case, simply return the item for exchange, refund, repair, or credit.
Both the Rock Solid Guarantee and the Bike Service Agreement cover normal use and riding
conditions. Damage caused by accidents, misuse, or abuse is not covered. Normal wear and tear on
items such as tires, tubes, cables, and brake pads is not covered. The Service Agreement applies
to the original owner only. Please provide your receipt when bringing your bike in for service. Bikes
cannot be returned or serviced at MEC stores without bike shops.