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References<br />

1. Kohn LT, Corrigan JM, Donaldson MS, eds. To err is human: Building a safer health system. Washington, DC,<br />

National Academy Press, 1999.<br />

2. Quality Interagency Coordination Task Force. Doing what counts for patient safety: Federal actions to reduce<br />

medical errors and their impact. Washington, DC, Agency for Healthcare Research and Quality, 2000 (http:<br />

www.quic.gov/Report/error6.<strong>pdf</strong>, accessed 15 May 2005).<br />

3. Agency for Healthcare Research and Quality National survey on Americans as health care consumers.<br />

Washington, DC, Agency for Healthcare Research and Quality (AHRQ), 2000.<br />

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Medicine, 2002, 347: 1933-1940.<br />

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issues. Portland, ME, National Academy for State Health Policy, 2001.<br />

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National Academy Press, 1999.<br />

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Litigation and Risk Management Protocol. British Medical Journal, 2000, 320:777-781.<br />

13. World Health Organization: Reduction Of <strong>Adverse</strong> Events Through Common Understanding And Common<br />

Reporting Tools Towards An International Patient Safety Taxonomy Prepared by Jerod M. Loeb, PhD and<br />

Andrew Chang, JD, MPH Joint Commission on Accreditation of Healthcare Organizations 30 June 2003<br />

(http://www.who.int/patientsafety accessed on 9 November 2005)<br />

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15. Cohen M. Why error <strong>reporting</strong> systems should be voluntary. British Medical Journal, 2000, 320:728-729.<br />

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17. National Patient Safety Agency Building a Memory, Pr<strong>event</strong>ing Harm, Reducing Risks and Improving Patient<br />

Safety The First Report of the National Reporting and Learning System and the Patient Safety Observatory<br />

National Patient Safety Agency July 2005 (http: ww.npsa.nhs.uk accessed on 09 November 2005)<br />

18. Australian Patient Safety Foundation (http://www.apsf.net.au/Newsletter_2004_03.<strong>pdf</strong>. accessed on 9<br />

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