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AFamilyAffair…<br />
AMessagefrom<br />
thePresident<br />
WELCOME TO MEMORIAL HOSPITAL’S 2006 REPORT<br />
TO OUR COMMUNITY! The theme for this year’s report,<br />
“Facing a Healthy Future,” could not be more fitting. We<br />
experienced significant growth over the past year in key service<br />
areas and finished the year with a healthy bottom line. We<br />
believe our continued success is due in large part to our<br />
associates, physicians and volunteers — they are the faces of<br />
<strong>Memorial</strong>.<br />
Our niche in the marketplace is providing quality care with a<br />
personal touch. We have found that our focus on personal<br />
attention enhances the healing process and makes our patients<br />
feel truly at home.<br />
It is gratifying as the CEO to receive letters from patients and<br />
their families on a weekly basis thanking <strong>Memorial</strong> associates<br />
and physicians for the one-on-one attention they received. We<br />
recognize that no one enjoys coming to the <strong>Hospital</strong>, but we<br />
can make the experience a little less stressful by showing we<br />
genuinely care.<br />
I would like to take this opportunity to thank our associates,<br />
physicians and volunteers for making <strong>Memorial</strong> the health care<br />
provider of choice for a growing number of York Countians.<br />
It’s because of their smiling faces that our future looks bright.<br />
Sarah Thompson and her two daughters,<br />
Lora and Lana, have worked at <strong>Memorial</strong><br />
for a combined 68 years.<br />
Sally J. Dixon<br />
President and CEO<br />
Sincerely,
LittleThingsMakea<br />
BigDifference<br />
THIS YEAR, MEMORIAL FORMED AN AMENITIES<br />
COMMITTEE that was charged with developing and<br />
implementing a plan to offer extras to patients that will<br />
transform what they consider a good stay at our <strong>Hospital</strong> into<br />
a great stay.<br />
The committee — comprised of representatives from<br />
departments throughout the <strong>Hospital</strong> — received their<br />
inspiration from an unlikely source, the hotel industry.<br />
<strong>Memorial</strong> looked at what hotels were offering to make their<br />
guests more comfortable.<br />
In the first year, the committee has implemented many<br />
amenities, including Candlelight Meals for two for families<br />
celebrating their new addition, new beds and pillows, daily<br />
newspapers, back rubs for patients, robes, pajama bottoms, an<br />
evening snack of cookies and milk, ear buds, internet access in<br />
common areas and notepads for patients to write down<br />
questions for their caregivers.<br />
Our newest amenity that started last fall is a concierge service<br />
located by the Outpatient entrance of the <strong>Hospital</strong>. Concierges<br />
greet patients and visitors, direct them to their destinations and<br />
provide answers to questions. “Patients and visitors are often<br />
apprehensive when they are coming to the <strong>Hospital</strong> and a<br />
smiling face to greet them and help them get to their<br />
destination has proven to be very popular,” said Josette Myers,<br />
director of Community Relations and Development.<br />
After all, at <strong>Memorial</strong> <strong>Hospital</strong>, we know little things<br />
make a big difference.
ABestPlacetoWork…<br />
FiveYearsinaRow<br />
A LOT HAS CHANGED FOR CHERYL ITURMENDI, a<br />
licensed practical nurse in the Industrial Resource Center, since<br />
she first joined the staff of <strong>Memorial</strong> <strong>Hospital</strong>. At that time she<br />
and her husband, Pedro (who recently retired from <strong>Memorial</strong>),<br />
had three small children, and they were just beginning their<br />
lives together. She said time has gone by fast…at home and at<br />
work. Now her children are grown and are raising their own<br />
families, and she recently celebrated her 30th anniversary at<br />
<strong>Memorial</strong> <strong>Hospital</strong>.<br />
It comes as no surprise to Cheryl that <strong>Memorial</strong> was recently<br />
named one of the Best Places to Work in Pennsylvania for the<br />
fifth year in a row. “I love it here,” she said. “I will be here<br />
until I retire!”<br />
“We really take the time to care for our patients at <strong>Memorial</strong>.<br />
Our patients are our priority,” Cheryl added.<br />
On a personal note, Cheryl enjoys working with her co-workers<br />
and feels appreciated for the work she does. “I have made<br />
lifelong friends at <strong>Memorial</strong>. This is not just where I work —<br />
this place is like a second home to me,” she added.<br />
Cheryl is one of nearly 100 <strong>Memorial</strong> associates who<br />
have worked at the <strong>Hospital</strong> for 25 or more years. A<br />
full list of these associates is in the back of this report.
NursingFocuson<br />
CustomerService<br />
REGULAR CHECK-UPS ARE IMPORTANT…and no one<br />
knows that better than <strong>Memorial</strong> <strong>Hospital</strong>. To check the pulse<br />
of our customer service program, <strong>Memorial</strong> participates in<br />
Press Ganey, the nation’s leading health care satisfaction firm.<br />
Over the past twelve months, our Press Ganey scores for<br />
inpatients have made continuous and dramatic improvements,<br />
with <strong>Memorial</strong> <strong>Hospital</strong> reaching the 82nd percentile in our<br />
peer group.<br />
“The scores and surveys are important to our mission,” said<br />
Sue Gordon, vice president of Patient Services. “This year<br />
we formed customer service committees on the nursing<br />
units to review the scores and recommend areas for<br />
improvement.” Some of the new initiatives include<br />
providing ear buds to reduce patient noise, giving thank<br />
you cards to patients upon discharge, enhancing meal<br />
delivery and providing incentives to staff for meeting or<br />
exceeding goals. “The improvements involved teamwork<br />
and raising awareness,” said Deb Quackenbos, nurse<br />
manager of the Critical Care Unit. “The nursing staff is<br />
very conscious of what they are doing.”<br />
“When we focus on our patients’ comfort and safety, it<br />
encourages them to participate in their care, and that<br />
focus creates a win-win situation for the patient and the<br />
hospital,” said Sue.
Supporting<strong>Memorial</strong><br />
MeansGivingthe<br />
CommunityaChoice<br />
JIM ZARFOSS FIRST GOT INVOLVED WITH<br />
MEMORIAL HOSPITAL in the 1980’s when he was the<br />
managing broker for the company that insured <strong>Memorial</strong>. “I<br />
didn’t know a lot about <strong>Memorial</strong>,” Jim remembered. “But I<br />
was intrigued that the <strong>Hospital</strong> was so committed to giving<br />
York County a choice for quality health care.”<br />
In 1992, Jim joined the board and was the chairman from<br />
1994 to 1998. He currently is the Board chair of <strong>Memorial</strong><br />
Health Systems and the Surgical Center of York and is a<br />
member of the <strong>Memorial</strong> <strong>Hospital</strong> Board.<br />
Jim not only gives his time to <strong>Memorial</strong>, but his resources as<br />
well. He and his wife, Jane, make a generous annual gift to<br />
<strong>Memorial</strong> through the York County Community Foundation,<br />
and they are also members of the Elmwood Society, which was<br />
started last year to recognize donors who have remembered<br />
<strong>Memorial</strong> in their wills or estate plans.<br />
Why do they choose to support <strong>Memorial</strong>? “We think it is<br />
important to offer our community a choice for their health care.<br />
Competition promotes quality and manages costs,” Jim said.<br />
In addition, as patients they enjoy the culture at <strong>Memorial</strong>. “I<br />
love the family feeling,” said Jane. “The staff wants to get to<br />
know you personally. Their caring is compassionate.”<br />
“The other reason we support <strong>Memorial</strong> is because <strong>Memorial</strong><br />
supports the community with their volunteer and financial<br />
resources,” Jim added.
ExceedingPatient<br />
Expectations<br />
FOR THE PAST SEVERAL YEARS, <strong>Memorial</strong>’s Emergency<br />
Department (ED) has experienced significant growth in the<br />
number of patients seeking care. Five years ago, the ED was<br />
treating 23,000 patients and this year that number grew to<br />
more than 33,000.<br />
To handle this increasing demand for emergency services,<br />
<strong>Memorial</strong>’s associates look for innovative ways to move<br />
patients efficiently through the department. FastER, now in its<br />
third year, has definitely been a successful service because it<br />
treats patients with less severe emergencies more quickly,<br />
which in turn frees up space in the ED for more serious<br />
emergencies. “The key to our success with FastER is that the<br />
patients do not have to decide if they have a minor or major<br />
emergency,” said Marcia Feehan, manager of <strong>Memorial</strong><br />
<strong>Hospital</strong>’s ED. “All patients come to the same Emergency<br />
Department door and at triage, we decide if they can be seen<br />
in FastER.”<br />
Other ED initiatives that have helped to enhance<br />
patient flow, include:<br />
• Patient Flow Technicians — These certified EMT’s are<br />
assigned to a physician to enhance communication and<br />
workflow in the ED. This gives physicians more time to<br />
spend with patients. And, with the new capability to sign<br />
patient records electronically, physicians are more flexible<br />
and accessible.<br />
• Vascular Access Technicians — VATS are responsible for<br />
drawing blood and starting IV access while the ED nurse is<br />
gathering the medication, which helps to speed up specimen<br />
turn-around times.<br />
• Crisis Manager — Patients and their families facing crisis<br />
issues such as death, domestic violence and mental health<br />
now have the services of a social worker available to them<br />
in the ED.<br />
“At <strong>Memorial</strong>, the patients come first,” said Marcia. “We<br />
are constantly striving to exceed their expectations!”
ReinvestingintheLatest<br />
Technology<br />
DELIVERING FASTER AND MORE EFFICIENT PATIENT<br />
CARE is at the core of <strong>Memorial</strong> <strong>Hospital</strong>’s state-of-the-art<br />
Picture Archiving and Communications System (PACS). This<br />
advanced computer-based technology is able to digitize x-rays<br />
and scans, generate instant images that are clearer and easier<br />
for radiologists to enhance, and store the information for<br />
physicians and caregivers to view anytime through a secure<br />
Internet network.<br />
“The images are immediately available to me,” said Dr. Terry<br />
York, chairman of <strong>Memorial</strong> <strong>Hospital</strong>’s Radiology Department.<br />
“We have voice activation software integrated with PACS, which<br />
allows us to dictate a report and self-edit. For referring<br />
physicians it is great because they are getting the information<br />
more quickly, and it allows for faster treatment for the patient.”<br />
<strong>Memorial</strong> has invested more than $2 million in the PACS<br />
system. Savings from eliminating traditional film and film<br />
management costs coupled with improved accuracy and<br />
workflow has Dr. York excited about the impact of PACS on<br />
future patient care. “In the near future, <strong>Memorial</strong> <strong>Hospital</strong> will<br />
be able to install this software in physicians’ offices so they can<br />
access their own patient records online. It will save time and<br />
reduce costs.”<br />
A Picture Archiving and Communications System (PACS) is<br />
an example of <strong>Memorial</strong>’s commitment to reinvest in the<br />
latest technology. In the past year, <strong>Memorial</strong> invested<br />
$7.5 million in technology.
CommitmenttoQuality<br />
TO PROVIDE PREMIER CARE, <strong>Memorial</strong> <strong>Hospital</strong> is<br />
continually looking for ways to enhance our delivery of quality<br />
services. Our participation this year in the 100,000 Lives<br />
Campaign, sponsored by the Institute for Healthcare<br />
Improvement (IHI), is a fine example. The campaign<br />
encouraged health care organizations across the country to<br />
implement a number of best practices that are proven to reduce<br />
mortality and strengthen patient safety.<br />
<strong>Memorial</strong> chose to address five issues: rapid response teams,<br />
surgical site infection, central line infection, acute myocardial<br />
infarction care and ventilator-associated pneumonia. In all<br />
areas, we have realized remarkable improvement, such as<br />
a nearly 60 percent decrease in cardiac code blues and a<br />
68 percent drop in central line infections. “The initiatives<br />
we worked on were focused on preventing errors,” said<br />
Susan Nelson, vice president of Quality.<br />
<strong>Memorial</strong> also was the only hospital in York County and<br />
one of only 11 hospitals in the state to receive a $48,000<br />
software technology grant from the Pennsylvania Health<br />
Care Cost Containment Council and the Highmark<br />
Foundation. The new software will free our infection<br />
control staff from manual laboratory data collection<br />
and allow them to focus better on finding and<br />
preventing the causes of hospital-acquired infections.<br />
“Currently, the process is very labor intensive, but this<br />
software moves us away from that,” said Susan. “This<br />
is a huge step forward.”
TakingtheLeadfora<br />
HealthyCommunity<br />
MEMORIAL HOSPITAL BELIEVES TO HAVE A<br />
HEALTHY COMMUNITY we need to provide the best quality<br />
health care available, but we also have to do more. Rooted<br />
deep in <strong>Memorial</strong>’s mission is our commitment to make health<br />
care available to all, regardless of a person’s ability to pay. In<br />
the past year, <strong>Memorial</strong> has provided care to more than 11,000<br />
uninsured and underinsured children and adults.<br />
But there is still more we can do. <strong>Memorial</strong> is committed to<br />
contributing time and resources to nonprofits that are making<br />
York County a healthy place to live, work and play. One way<br />
we show our commitment is through volunteering. <strong>Memorial</strong><br />
<strong>Hospital</strong> associates serve on various nonprofit boards and<br />
committees throughout the community and in the past year,<br />
donated more than 7,000 hours of volunteer time. In addition,<br />
the <strong>Hospital</strong> donated $100,000 to various community projects<br />
that benefit the health and well-being of York residents. This<br />
idea of giving back continues to spread — <strong>Memorial</strong> associates<br />
organized a number of fundraisers in the past year to benefit<br />
the United Way, American Red Cross, American Diabetes<br />
Association, American Cancer Society, American Heart<br />
Association and many others.<br />
<strong>Memorial</strong> is also committed to the financial health of our<br />
community. That is why in 2005 we spent more than $7<br />
million at local businesses.<br />
Barb Forry reads to children at the Jewish Community Center.<br />
She was part of a group of <strong>Memorial</strong> associates who<br />
participated in the United Way’s Day of Caring.<br />
“We believe it is important for <strong>Memorial</strong> to take a lead role in<br />
making sure York County is a healthy community. I am proud<br />
of our associates and the <strong>Hospital</strong> for making a difference in so<br />
many peoples’ lives,” said Sally Dixon, president and CEO.
LeadingbyExample…<br />
<strong>Memorial</strong>GoesTobacco-<br />
Free<br />
MORE THAN A YEAR AGO, <strong>Memorial</strong> contacted the other<br />
major health care organizations in our community to ask them<br />
if they would like to join us in a tobacco-free campus<br />
initiative. The group agreed and worked together to launch a<br />
joint initiative that went into effect on November 16, 2006.<br />
The policy prohibits tobacco use at all <strong>Memorial</strong> locations.<br />
Our primary objective is to create a safer, healthier and more<br />
pleasant environment for everyone. As a health care provider,<br />
<strong>Memorial</strong> knows the risks of second-hand smoke and wants to<br />
be proactive about providing a healthy place for all of our<br />
patients to recover.<br />
“This policy was not designed to make anyone quit smoking.<br />
To comply, patients, visitors and associates cannot use tobacco<br />
products while they are on our campus. <strong>Memorial</strong> has<br />
provided complementary nicotine replacement to help anyone<br />
who is experiencing discomfort,” said Tobacco Cessation<br />
Educator Renata Tate.<br />
We have received a lot of positive feedback from patients,<br />
visitors and associates and have been contacted by local<br />
businesses that would like to mirror our initiative and<br />
eliminate tobacco use at their companies.<br />
“It was the right thing to do,” said Michael Hady, vice president<br />
of Business Development. “As a leading health care<br />
organization in York County, it is our responsibility to have an<br />
active role in this public health issue.”<br />
<strong>Memorial</strong> <strong>Hospital</strong> partnered with Hanover<br />
<strong>Hospital</strong>, HealthSouth and WellSpan Health to<br />
implement a tobacco-free initiative at all of<br />
our locations.
FinancialOverview<br />
2006<br />
FISCAL YEAR<br />
Income from Patient Services $165,501,000<br />
Less amounts for which full payment was not received<br />
Government programs imposed reductions 42,677,000<br />
Insurance contractual arrangements 38,728,000<br />
Charity care and bad debts 7,990,000<br />
89,395,000<br />
Actual payments received for Patient Services 76,106,000<br />
Other Income<br />
Other miscellaneous income 2,208,000<br />
Donations and bequests 221,000<br />
Total Income 78,535,000<br />
Expenses<br />
Salaries, wages and professional fees 41,532,000<br />
Supplies, utilities and other expenses 31,541,000<br />
Provision for equipment, renovation and expansion 2,850,000<br />
Interest 284,000<br />
Total Expenses 76,207,000<br />
Excess Income over expenses —<br />
Reserved for future expansion of facilities and equipment to service York County $ 2,328,000
MedicalStaff<br />
for <strong>Memorial</strong> <strong>Hospital</strong> & the Surgical Center of York<br />
ALLERGY, ASTHMA &<br />
IMMUNOLOGY<br />
Michelle M. Klinek, M.D.<br />
Gregory B. Lanpher, M.D.<br />
William P. Lavietes, M.D.<br />
Carol L. St. George, D.O.<br />
ANESTHESIOLOGY<br />
Raymond S. Cuzzaniti, D.O.<br />
M. Theresa Fasano, M.D.<br />
Michael J. Fasano, M.D.<br />
Michael C. Harmelin, D.O.<br />
Haeoh M. Jung, M.D.<br />
Gregory A. Shuford, M.D.<br />
James M. Smolko, M.D.<br />
Ravichandran Suppiah, M.D.<br />
Thao H. Vu, M.D.<br />
CARDIOLOGY<br />
John J. Bobin, M.D.<br />
Gregory P. Fazio, M.D.<br />
C. Edwin Martin, M.D.<br />
Kevin J. McCullum, M.D.<br />
James D. Mills, M.D.<br />
W. Jay Nicholson, M.D.<br />
William J. Nicholson, M.D.<br />
Thomas E. Schryver, M.D.<br />
Brian T. Schuler, M.D.<br />
Lyle A. Siddoway, M.D.<br />
Samuel J. Solomon, M.D.<br />
Paul H. Tolerico, M.D.<br />
CARDIOTHORACIC SURGERY<br />
Percival O. Buenaventura, M.D.<br />
Laurie B. Reeder, M.D.<br />
Larry L. Shears, II, M.D.<br />
DERMATOLOGY<br />
Natalie I. Bene, M.D.<br />
Ira J. Berman, M.D.<br />
Steven E. Caplan, M.D.<br />
Laura S. Spears, M.D.<br />
John G. Stoner, M.D.<br />
Karen M. Waltz, M.D.<br />
EMERGENCY MEDICINE<br />
Donald G. Beyer, D.O.<br />
Donna M. Fehrenbach, D.O.<br />
Mercedes G. Madar, M.D.<br />
Stephen D. Mifsud, D.O.<br />
Daniel E. Oberdick, Sr., D.O.<br />
Marlys J. Pike, M.D.<br />
Frederick P. Romano, D.O.<br />
Steven P. Rudis, M.D.<br />
Gregory J. Smolin, D.O.<br />
Thomas R. Westenberger, D.O.<br />
Timothy S. Wilson, D.O.<br />
FAMILY PRACTICE<br />
Eric A. Barr, D.O.<br />
Melissa A. Baylor, D.O.<br />
Craig A. Bradley, D.O.<br />
Douglas W. Brenneman, D.O.<br />
Christine A. Burkhardt, D.O.<br />
David J. Chalker, D.O.<br />
Gary Czulada, D.O.<br />
W. Jeffrey Davis, D.O.<br />
Drake P. DeHart, D.O.<br />
Malcolm H. Dietrich, D.O.<br />
E. Glenn Friedman, D.O.<br />
Tomas Friedrich, M.D.<br />
Shanin R. Gross, D.O.<br />
FAMILY PRACTICE (con’t)<br />
Puneet K. Gupta, D.O.<br />
Thomas E. Hargest, Jr., M.D.<br />
Kenneth R. Higgins, D.O.<br />
Clifford C. Hudson, M.D.<br />
John M. Jensen, D.O.<br />
Kieren P. Knapp, D.O.<br />
Walter M. Krajewski, D.O.<br />
Stacey J. Kuhns, M.D.<br />
Kimberly N. Kurland, D.O.<br />
Gary A. Lease, D.O.<br />
Beth A. Loss, D.O.<br />
Robert C. Matylewicz, D.O.<br />
Tammy L. McBride, D.O.<br />
Julie P. Nickles, D.O.<br />
Joel E. Noel, D.O.<br />
Hugh E. Palmer, D.O.<br />
Gina F. Perry, D.O.<br />
Jeffrey N. Perry, D.O.<br />
Robert J. Pizziketti, M.D.<br />
Nicole J. Post, D.O.<br />
Tracy Prince, D.O.<br />
Robert E. Rothermel, D.O.<br />
Raymond L. Ruberg, D.O.<br />
Deborah M. Rutter, D.O.<br />
Charles E. Schlager, M.D.<br />
Paul T. Shellenberger, D.O.<br />
James E. Sioma, D.O.<br />
Nicholas J. Spagnola, D.O.<br />
Robert L. Stremmel, D.O.<br />
Linda M. Taylor, M.D.<br />
K. Barry Wentland, D.O.<br />
William S. Wolfe, M.D.<br />
Michael J. Zappitelli, Jr., D.O.<br />
Michael A. Zittle, D.O.<br />
BoardofDirectors<br />
Sally J. Dixon<br />
President/CEO<br />
Chloé R. Eichelberger<br />
Chairperson<br />
Jody Keller<br />
Secretary/Treasurer<br />
Carol L. St. George, D.O.<br />
Medical Staff President<br />
Randall A. Gross<br />
Scott E. Hartman<br />
Jack Kay<br />
Hugh E. Palmer, D.O.<br />
Richard D. Poole<br />
Luther B. Sowers, Ph.D.<br />
Delaine Toerper<br />
James R. Zarfoss, Jr.<br />
Harry Zimmerman
MedicalStaff<br />
for <strong>Memorial</strong> <strong>Hospital</strong> & the Surgical Center of York<br />
GENERAL SURGERY<br />
Nikhilesh N. Agarwal, M.D.<br />
Thomas L. Bauer, M.D.<br />
Christopher J. Evans, D.O.<br />
Edward H.H. Garber, Jr., M.D.<br />
Dennis E. Johnson, M.D.<br />
R. Dale McCormick, D.O.<br />
John S. Monk, Jr., M.D.<br />
KimberLee Mudge, M.D.<br />
Thomas J. Nicholson, M.D.<br />
Steven M. Pandelidis, M.D.<br />
Ignacio Prats, M.D.<br />
G. Philip Scott, D.O.<br />
Vasudevan Tiruchelvam, M.D.<br />
GERIATRICS<br />
Pawan K. Arora, M.D.<br />
James E. Sioma, D.O.<br />
K. Barry Wentland, D.O.<br />
GYNECOLOGIC ONCOLOGY<br />
Fouad M. Abbas, M.D.<br />
Michael B. Dillon, M.D.<br />
Timothy B. McGuinness, D.O.<br />
Peter K. Zucker, M.D.<br />
HEMATOLOGY/<br />
ONCOLOGY<br />
L. Eamonn Boyle, M.D.<br />
Clement T. Ho, M.D.<br />
Annie T. Kannarkatt, M.D.<br />
Dan Sotirescu, M.D.<br />
Amir Tabatabai, M.D.<br />
Surinder P.S. Vohra, M.D.<br />
INFECTIOUS DISEASES<br />
Nazia Faiz-Qadir, M.D.<br />
John P. Manzella, M.D.<br />
Seth M. Quartey, M.D.<br />
Jill A. Wolfgang, M.D.<br />
INTERNAL MEDICINE<br />
Carl S. Colombo, D.O.<br />
Robert A. Fritz, D.O.<br />
David M. Gilbert, D.O.<br />
Fred B. Hooper, D.O.<br />
Mark A. Illfelder, D.O.<br />
Thomas F. Kurland, D.O.<br />
W. Rowland Leedy, D.O.<br />
Bonny L. Lightner, D.O.<br />
Chester J. Madzelan, D.O.<br />
Riffat S. Mahmud, M.D.<br />
Gregory W. Otte, D.O.<br />
Lorne A. Querci, D.O.<br />
Michael S. Spangler, D.O.<br />
Sawsan Y. Zammam, M.D.<br />
NEONATOLOGY<br />
Pradeep Alur, M.D.<br />
Frank L. Ferrentino, M.D.<br />
Michael H. Goodstein, M.D.<br />
Jonathan Liss, M.D.<br />
Steven L. Shapiro, M.D.<br />
NEPHROLOGY<br />
Apurv Khanna, M.D.<br />
Chandra Mohan, M.D.<br />
Paul B. Schendel, M.D.<br />
David S. Siu, M.D.<br />
NEUROLOGY<br />
Scott M. Cherry, M.D.<br />
OBSTETRICS & GYNECOLOGY<br />
Mark A. Amalfitano, D.O.<br />
Rebecca G. Burdette, M.D.<br />
Julie Drolet, M.D.<br />
Anthony R. Piccolo, D.O.<br />
Karin M. Taylor, D.O.<br />
L. Martha Ann Thomas, M.D.<br />
OCCUPATIONAL MEDICINE<br />
Marlene E. Ascione, D.O.<br />
Philip A. Hove, D.O.<br />
Ulana M. Klufas-Ryall, D.O.<br />
Anne M. Vassallo, D.O.<br />
OPHTHALMOLOGY<br />
Catherine H. Bene, M.D.<br />
David J. Bene, M.D.<br />
Jerome V. Benz, Jr., D.O.<br />
Joseph L. Conway, Jr., M.D.<br />
Timothy H. Eskridge, M.D.<br />
Steven T. Olkowski, M.D.<br />
John J. Schietroma, M.D.<br />
Jacques L. Surer, Jr., D.O.<br />
Denise M. Visco, M.D.<br />
Brian L. Vitz, D.O.<br />
Shawyin Yee-Armah, M.D.<br />
ORAL & MAXILLOFACIAL<br />
SURGERY<br />
James M. Boyle, III, D.D.S., M.S.<br />
John J. Hankle, D.M.D.<br />
Todd E. Seitz, D.M.D.<br />
Robert L. Waltz, Jr., D.M.D.<br />
ORTHOPEDIC SURGERY<br />
Seth D. Baublitz, D.O.<br />
Brian L. Bixler, M.D.<br />
David L. Cohen, M.D.<br />
Gracia Etienne, M.D., Ph.D.<br />
Steven K. Groff, M.D.<br />
Michael F. Mitrick, D.O.<br />
Dean A. Nachtigall, D.O.<br />
K. Nicholas Pandelidis, M.D.<br />
Lawrence S. Pollack, D.O.<br />
Chad M. Rutter, D.O.<br />
Thomas S. Ryscavage, M.D.<br />
Michael J. Sicuranza, M.D.<br />
Suzette J. Song, M.D.<br />
Craig A. Sullivan, D.O.<br />
Steven J. Triantafyllou, M.D.<br />
Peter J. VanGiesen, M.D.<br />
OTOLARYNGOLOGY<br />
Glenn A Amsbaugh, M.D.<br />
Brian K. Flowers, M.D.<br />
Garth M. Good, M.D.<br />
Carol L. St. George, D.O.<br />
Andrew R. Shorb, M.D.
MedicalStaff<br />
for <strong>Memorial</strong> <strong>Hospital</strong> & the Surgical Center of York<br />
PATHOLOGY<br />
James A. Lease, D.O.<br />
Kraig W. Sturtz, M.D.<br />
PEDIATRIC SURGERY<br />
Kerry M. Fagelman, M.D.<br />
PEDIATRICS<br />
Philip W. Eppley, D.O.<br />
Gail S. Hertz, M.D.<br />
Melencio C. Ventura, M.D.<br />
David M. Yakacki, D.O.<br />
PHYSICAL & REHABILITATIVE<br />
MEDICINE<br />
Jennie-Corinne R. Baublitz-Brenenborg, D.O.<br />
Daniel C. DeFalcis, M.D.<br />
Maria P. Delosangeles-Sicilia, M.D.<br />
Michael B. Furman, M.D., M.S.<br />
James J. Gilhool, D.O.<br />
Bruce D. Klaskin, D.O.<br />
Laleh S. Radfar-Baublitz, D.O.<br />
Bruce E. Sicilia, M.D.<br />
James J. Sullivan, D.O.<br />
Vincent J. Tranchitella, M.D.<br />
Asit P. Upadhyay, D.O.<br />
Roy G. Ysla, M.D.<br />
PLASTIC & RECONSTRUCTIVE<br />
SURGERY<br />
Michael W. Born, M.D.<br />
Richard W. Dabb, M.D.<br />
Wendell L. Funk, M.D.<br />
Denise M. Kenna, M.D.<br />
John D. Potochny, M.D.<br />
Samuel A. Yost, Jr., M.D.<br />
PODIATRY<br />
David F. Baskwill, D.P.M.<br />
F. Don Chantiles, D.P.M.<br />
Stephen M. Concino, D.P.M.<br />
Jeffrey A. Dunkerley, D.P.M.<br />
Kenneth D. Dunlap, Jr., D.P.M.<br />
Craig W. Ellis, D.P.M.<br />
Joseph P. Hensley, D.P.M.<br />
Christy N. Leahey, D.P.M.<br />
Dana N. Linn, D.P.M.<br />
R. Craig Martin, D.P.M.<br />
Rick F. Martin, D.P.M.<br />
Dan A. Meisenhelder, D.P.M.<br />
David E. Miller, D.P.M.<br />
Thomas J. Ortenzio, D.P.M.<br />
Stacie S. Smith, D.P.M.<br />
Dee Stelmach, D.P.M.<br />
Keith F. Tyson, D.P.M.<br />
Bronwyn Wilke, D.P.M.<br />
Michael B. Younes, D.P.M.<br />
PULMONARY MEDICINE<br />
T. Glen Bouder, M.D.<br />
Michael R. Green, M.D.<br />
Lee-Gardie Jean, M.D.<br />
Lee A. Maddox, M.D.<br />
Richard J. Murray, Jr., M.D.<br />
George R. Robinson, II, M.D.<br />
RADIATION ONCOLOGY<br />
Gregory A. Fortier, M.D.<br />
Ronald H. Malcom, M.D.<br />
Amit B. Shah, M.D.<br />
James A. Tegeler, M.D.<br />
Michael R. Watson, M.D.<br />
RADIOLOGY/NUCLEAR<br />
MEDICINE/ULTRASOUND<br />
Charles T. Andrews, D.O.<br />
Kwasi O. Armah, M.D.<br />
Stephen J. Brenza, M.D.<br />
Chad W. Coeyman, D.O.<br />
Richard R. DiPietro, D.O.<br />
Richard E. Kraus, M.D.<br />
Frank J. Paolantonio, D.O.<br />
Anthony J. Skiptunas, III, D.O.<br />
Terry N. York, D.O.<br />
RHEUMATOLOGY<br />
Joyce K. Burd, M.D.<br />
David T. Francois, M.D.<br />
Kimberly J. Hamilton, M.D.<br />
Sadia R. Khan, M.D.<br />
SURGICAL ONCOLOGY<br />
Kyo U. Chu, M.D.<br />
UROLOGY<br />
Ralph E. Duncan, M.D.<br />
Bruce B. Frantz, D.O.<br />
James N. Stengel, D.O.<br />
As of November 30, 2006<br />
Carol L. St. George, D.O.<br />
Medical Staff President<br />
Officersofthe<br />
MedicalStaff<br />
Carol L. St. George<br />
President<br />
Hugh E. Palmer, D.O.<br />
President – Elect<br />
Nicholas J. Spagnola, D.O.<br />
Secretary/Treasurer
<strong>Memorial</strong><strong>Hospital</strong>Associateswith25ormoreYearsofService<br />
50+<br />
Evelyn Workman<br />
40+<br />
Mary Jane Chronister<br />
Evelyn M. Gougher<br />
Wayne B. Laughman<br />
Kay L. Myers<br />
Anna F. Pentz<br />
Caroline R. Strayer<br />
K. Elaine Wernsdorfer<br />
35+<br />
Kathy L. Bassett<br />
Carlyn S. Behler<br />
Gerald G. Brubaker<br />
Mary Ann Dykes<br />
Lynda Ferree<br />
Constance L. Livelsberger<br />
Linda A. Neubauer<br />
Joyce M. <strong>Page</strong><br />
Connie G. Slenker<br />
Judith Smith<br />
Sarah Thompson<br />
Maryevelyn Wilt<br />
30+<br />
Nancy M. Brendle<br />
Nancy E. Bush<br />
Bonnie Duncan<br />
Karen S. Eisenhuth<br />
Deborah A. Fitzkee<br />
Jacqueline M. Gentzler<br />
Susan M. Gordon<br />
Pamela J. Grove<br />
Carol J. Harvey<br />
Nancy L. Hepner<br />
Cheryl J. Iturmendi<br />
Patricia L. Moser<br />
Edonna J. Ness<br />
Lori J. Prowell<br />
Rose A. Rupert<br />
Sundra L. Shaffer<br />
Margarette Shiley<br />
Edwina J. Stough<br />
Yvonne E. Wanbaugh<br />
Nancy J. Westphal<br />
Alexandra F. Wills<br />
25+<br />
Glenn W. Augustine<br />
Christine E. Barner<br />
Darlene J. Baum<br />
Ruth O. Bedford<br />
Holly C. Bixler<br />
Terry S. Boltersdorf<br />
Barbara C. Boyer<br />
Donna J. Cataldi<br />
Deborah S. Cavanaugh<br />
Hope I. Criswell<br />
Robert L. Crouse<br />
Kathy S. Day<br />
John W. DeHaas<br />
Lori A. Deller<br />
Patricia A. Devore<br />
Lois A. Diller<br />
Sally J. Dixon<br />
Jacqueline M. Eisenhour<br />
Bonnie J. Eshelman<br />
Katrina J. Fausnacht<br />
Raymond C. Fleming<br />
Rose M. Glassick<br />
Debra N. Herman<br />
Angie J. Hinds<br />
Theresa A. Hyder<br />
Anne M. King<br />
Laura A. Klinedinst<br />
Ruth E. Knisely<br />
Katherine V. Krebs<br />
Ruth E. Lightner<br />
Julie A. Lucia<br />
Donna G. Moser<br />
Kathleen Myers<br />
John A. Nehring<br />
William S. Niehenke<br />
John F. Pizzoli<br />
Judy E. Rahauser<br />
Timothy A. Ross<br />
Donna B. Shearer<br />
Leanne Shoff<br />
Susan A. Snyder<br />
Elana L. Spangler<br />
Marilyn R. Steinfelt<br />
Christine L. Stottlemyer<br />
Sherrilynne Stump<br />
Janet Sullivan<br />
Howard P. Turnbaugh<br />
Donna J. Wert<br />
Junior C. Williams
325 South Belmont Street • P.O. Box 15118<br />
York, Pennsylvania 17405<br />
TEL: 717-843-8623 • 800-436-4326<br />
WEB: www.mhyork.org<br />
Non-Profit Org.<br />
U.S. Postage<br />
PAID<br />
York, PA<br />
Permit No. 211<br />
MEMORIAL FAMILY<br />
OF HEALTH SERVICES<br />
<strong>Memorial</strong> <strong>Hospital</strong><br />
Greenbriar Medical Center<br />
HomeCare of York<br />
Industrial Resource Center<br />
<strong>Memorial</strong> Behavioral Health<br />
<strong>Memorial</strong> Primary Care<br />
Surgical Center of York<br />
White Rose Hospice