Have Your Say - Frequently Asked Questions - NSW Strategic ...

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5. How do I stop someone having more than one username on the forum? All new users have to agree to the site terms and conditions, which specify that they can’t have more than one account or purport to represent someone else. In these instances, BTT will contact the account holder directly and, if necessary, block access to the site. BTT use a number of techniques to identify multiple logins and though there is no foolproof way of preventing them from occurring, those who try and cheat are usually pretty easy to spot. It’s important to consider how you interpret results. If four people say one thing and five say another, you are not going to necessarily go with the majority. These discussion forums allow everyone to have a say. If you interpret the results in that way it really doesn’t matter if someone manages to say the same thing under two usernames. a broad variety of communities. For further information visit Bang the Table. 3. Why do I manage my forum through Strategic Communications rather than directly with Bang the Table? The NSW Government has a central contract with Bang the Table, allowing all agencies fast and cost effective access to online consultation services under the Have Your Say URL. The Strategic Communications team manages the NSW Government Have Your Say service and are available to provide advice, information and guidance with setting up a new online consultation. Back to Table of Contents 6. What is the decommissioning process? Once you decide to close your consultation you need to inform the Strategic Communications team. They will archive your discussion forum, which removes the function to add comments, replies or the abilityto agree or disagree. It is important for transparency reasons to leave each forum page live for some time after discussion has closed, so the community knows their comments haven’t just disappeared or been erased. However, if you need to, you can unpublish your pages. Your online consultation pages can remain live and accessible to the public for a period of up to one year. Your consultation plan should include how long you require the pages to remain published and also include how you plan to follow-up with your community on the results of the consultation and the outcomes. General 1. What is Have Your Say? Have Your Say is a NSW Government online consultation platform through which members of the public can share their views on Government plans to improve services, the economy and infrastructure in NSW. Through Have Your Say, all NSW Government departments can seek community opinion on a variety of projects through discussion forums, polls, surveys and formal submissions. All online consultations can be accessed from the Have Your Say homepage on the NSW Government website, www.nsw.gov.au/haveyoursay. 2. Who are Bang the Table? Bang the Table was established in 2007 and is one of the most experienced suppliers of web-based community consultation services in Australasia. The company offers an online avenue to engage in collaborative learning, discussion, and debate. The platform they use is called Engagement HQ; it is designed to effectively engage with 4
Appendix Moderation definitions and tips 1. Automated moderation is when software does the job for you. It’s limited to checking comments for bad language and can help identify spam. 2. Pre-moderation is when each comment is read before it goes live to the site. It’s represents poor community engagement practice and can imply a lack of trust. 3. Post-moderation is when each comment is read after it goes live to the site. 4. Community moderation is when the community nominates the comments that they feel should not be on the site. The final call still lies with the moderator on whether it should or should not be removed. 5. Independent, third party moderation is the best way to remove suggestions of bias or censorship in your moderation. 6. Moderation rules can vary between forums depending on the audience, but the basics are to keep things clean, respectful and on-topic. Make these clear at the outset and stick to them. 7. Editing a community member’s comments leaves you open to suggestions of censorship and is poor practice. It’s best to either delete or accept them. 8. Be sure to let people know if, when and why you have removed one of their comments. 9. Remain open to the argument that you’ve got it wrong and that a comment is actually legitimate and should be re-instated. 10. Consistent, active, independent, visible moderation considerably lessens the probability of high impact, unwelcome material being posted onto your forum. Bang The Table moderation rules for discussion forums: 1. Never post personal information about another forum participant. This includes identifying any individual by their real name if they have not already done so or providing personal contact information. 2. Never identify a staff member of the consulting organisation by name. 3. Don’t defame anyone or any organisation. A comment is defamatory if it lowers or harms the reputation of a person or organisation. If you wish to accuse someone of committing a crime or being an idiot this is not the place to do it. 4. Don’t post anything that could be considered intolerant of a person’s race, culture, appearance, gender, sexual preference, religion or age. 5. Don’t be obscene and don’t use foul language. Lots of people from different backgrounds participate in these forums. We want them to be able to continue to do so from home, work, school, university or wherever they may be. Disguising swear words by deliberately misspelling them doesn’t make them any less offensive. 6. Don’t personally insult or harass other participants. Always focus on the logic of the argument rather than the individuals involved in the argument. Users are entitled to choose not to enter into debate with you. 7. Don’t post or link to any inappropriate, offensive or illegal material. Inappropriate content is anything that may offend or is not relevant to the discussion. 8. Don’t post any advertisements, however much you believe in the service or product. 9. Don’t complain about the moderation on the site, you can always direct an email to us if you are unhappy. Breaches of the moderation rules will be dealt with: 1. Removal of Comment - any comment that, in the view of the moderator, breaches the rules will be removed. 2. Temporary Suspension - a participant who repeatedly and flagrantly flouts the moderation rules may be suspended from access to the site for period of up to one week as determined by the moderators. The period will reflect both the severity and consistency of the breach. 3. Permanent Blocking - a participant who continues to violate the moderation rules following reinstatement after a period of suspension may have their access to the site permanently blocked. 4. Automatic Blocking - a participant who posts or links to inappropriate, offensive or illegal material will be immediately blocked from the site. Strategic Communications Department of Premier and Cabinet Level 11, Bligh House 4-6 Bligh Street Sydney NSW 2000 haveyoursay@dpc.nsw.gov.au www.advertising.nsw.gov.au/strategic-communications 5
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