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VOLUME 2<br />
NUMBER 11<br />
NOV/DEC 2007 <strong>UCLA</strong><br />
Hospital<br />
<strong>System</strong><br />
Employee<br />
Celebrating Commitment to Excellence<br />
Westwood Emergency Department<br />
Enhancement Project<br />
Carey McCarthy<br />
Carey McCarthy knows<br />
firsthand the value of<br />
teamwork and<br />
volunteerism. Married to a<br />
lieutenant colonel in the<br />
Marine Corps, Carey deeply<br />
appreciates the help and<br />
support of family and friends<br />
as she raises her twin boys —<br />
often as a single parent<br />
during her husband’s many<br />
tours of duty to Afghanistan<br />
and Iraq — and works full time.<br />
interview on page 2<br />
From left: Johanna Bruner, director, Emergency Services; Donna Wellbaum, Medhost<br />
Project clinical coordinator; Tina Riley-Gonzales, administrative nurse; Romeo Herrera,<br />
Administrative Specialist; Dr. Lynne McCullough, Medical Director; and Dr. Marshall<br />
The Emergency Department (ED) is a challenging environment. At the<br />
Westwood ER, the staff cares for the more than 40,000 patients who come<br />
through the doors annually. Patients arrive at any time of the day, needing<br />
care for anything from minor cuts and scrapes to life-threatening trauma.<br />
Johanna Bruner (Jo), Emergency Department director, and Dr. Lynne McCullough,<br />
medical director, felt that while Emergency Department patients receive excellent care,<br />
the ED did not meet our very high <strong>UCLA</strong> <strong>Health</strong> <strong>System</strong> standards for patient<br />
satisfaction and efficiency. To enhance the operation of the ED, Jo and Lynne formed a<br />
cross-functional work team to evaluate the current processes for improvement and to<br />
implement these changes. The work team, chaired by Donna Wellbaum, consists of nurses<br />
Tina Riley-Gonzales, Ann Munnelly and Leigh Wiley; Emergency Department resident<br />
Dr. Andrew Seefeld; registration representatives Helen Contreraz and Hortencia<br />
Rodriguez; and faculty billing representative Romeo Herrera. continued on page 5<br />
<strong>inside</strong>:<br />
Heart Transplant<br />
Wellness . . . . . . . . . . . . . . . .7<br />
Rape Treatment<br />
Teamwork . . . . . . . . . . .4 Helping UCSD Nurses . .7<br />
Center Event . . . . . . . . .3 Teen Philanthropist . . . .5<br />
Pen Exchange . . . . . . . .4 Adopt-A-Family . . . . . .6
How long have you been at <strong>UCLA</strong>?<br />
I started almost 20 years ago as an administrative assistant for the<br />
volunteer office and was promoted to volunteer coordinator for<br />
<strong>UCLA</strong> Medical Plaza in 1990. With the expansion of my responsi -<br />
bilities to include our newsletter and special-events coordination<br />
and production, I’m now a senior administrative analyst.<br />
What special events do you particularly enjoy organizing?<br />
Actually, I like most of them. Favorite events include<br />
celebrating national volunteer week, recruitment drives, open<br />
houses’ the fall Auxiliary Awards Luncheon and holiday<br />
events. The Auxiliary Awards Luncheon takes months to plan,<br />
and the 250 guests have a great time.<br />
Were you in the healthcare field before coming to <strong>UCLA</strong>?<br />
Yes, I coordinated the student and medical-explorer programs<br />
at Little Company of Mary Hospital for five years. These<br />
“I love working with volunteers.<br />
It’s great working together with<br />
such caring people who are doing<br />
something out of the goodness<br />
of their hearts to help others. ”<br />
— Carey McCarthy<br />
Carey McCarthy continued from page 1<br />
As a <strong>UCLA</strong> Hospital <strong>System</strong> volunteer coordinator, what are<br />
your job duties?<br />
Essentially, I’m in charge of our specialty programs. These<br />
include the <strong>UCLA</strong> Ambassador, Intern and Music Enrichment<br />
Programs. I also assist with the Pet Animal Connection<br />
Program and oversee three gift shops.<br />
How do these programs enrich the patient experience at <strong>UCLA</strong>?<br />
Our volunteer ambassadors are stationed in the main lobby of<br />
the hospital and provide high-level customer service, directing<br />
visitors to their destinations, answering questions and assisting<br />
in any way possible. It has been such a success that the<br />
program will also be implemented at 200 <strong>UCLA</strong> Medical Plaza<br />
and at Ronald Reagan <strong>UCLA</strong> Medical Center when it opens.<br />
Our Intern Program provides students who can commit to<br />
many volunteer hours an opportunity to work on special<br />
projects for hospital administration or other departments. The<br />
patient-affairs group relies heavily on these interns for phone<br />
audits, patient-service programs and other needs as they arise.<br />
Volunteer harpists and pianists are currently developing<br />
and designing the <strong>UCLA</strong> Music Enrichment Program, which<br />
promises to be a hit. Right now, we’re trying to determine the<br />
areas where patients will benefit from live music the most.<br />
programs exposed children to the many healthcare-career<br />
options available and helped them to focus on a career<br />
interest. I also enjoyed teaching at community colleges, using<br />
my master’s degree in public health to teach subjects<br />
including medical terminology and careers in the health field.<br />
My mother was a nurse and I was always interested in the<br />
medical field, but not as a clinician.<br />
What do you find particularly rewarding as a volunteer<br />
coordinator?<br />
A special time for me is at the end of the day when volunteers<br />
relay stories to me about what they encountered and<br />
experienced that day. Sometimes the stories are funny and<br />
sometimes they’re sad, but they illustrate that on a daily basis,<br />
the volunteers truly make a difference in the experience of the<br />
patients and the operations of the hospital.<br />
It’s great working together with such caring people who<br />
are doing something out of the goodness of their hearts to<br />
help others. Our volunteers represent diversity in ethnicity,<br />
background and age, and, to me, provide that special human<br />
touch that makes all the difference.<br />
How do you relax?<br />
It’s almost impossible to relax with 7-year-old twin boys,<br />
but we’re all huge sports fans and enjoy playing as well as<br />
watching. The boys burn off their energy with karate, soccer,<br />
baseball and basketball.<br />
✹<br />
2
Celebrating Commitment to Excellence<br />
Ugly Betty Creates Beautiful Day for Patients<br />
Gail Abarbanel (left), founding director<br />
of the Rape Treatment Center (RTC),<br />
joins actors America Ferrera and David<br />
Schwimmer at the center's annual fund<br />
raiser. The RTC is one of the nation's most<br />
advanced and comprehensive centers<br />
of its kind.<br />
free services to sexual-assault victims,<br />
prevention programs in middle and<br />
high schools and colleges, and training<br />
for victim-service providers.”<br />
This year’s event also attracted<br />
numerous elected and government officials,<br />
including California Attorney<br />
General Jerry Brown, California<br />
Treasurer Bill Lockyer and Los Angeles<br />
Police Chief William Bratton.<br />
The RTC is nationally recognized<br />
for its exemplary treatment, prevention<br />
and education programs and<br />
bringing justice and compas sionate<br />
care to victims. Its numerous accomplishments<br />
include:<br />
✹ Giving free, expert treatment to<br />
more than 35,000 rape victims<br />
and their families<br />
America Ferrara, Emmy Awardwinning<br />
star of the ABC<br />
show Ugly Betty, served as<br />
celebrity host at the Rape Treatment<br />
Center’s annual fund-raising brunch on<br />
Sept. 30 at the Greenacres estate in<br />
Beverly Hills. More than 800 celebrities,<br />
community leaders and RTC<br />
supporters joined her at the event,<br />
including co-stars Rebecca Romjin,<br />
Michael Urie and Becky Newton.<br />
“Grey’s Anatomy” star T.R. Knight and<br />
actors Angie Harmon and Henry<br />
Simmons also were on hand. RTC board<br />
member David Schwimmer emceed.<br />
The event highlighted the RTC’s<br />
latest accomplishments, including its<br />
campaign to ensure faster processing of<br />
DNA evidence in rape cases. Presently,<br />
evidence collected during victims’<br />
medical exams is packed in rape kits,<br />
given to police and taken to a crime<br />
lab for analysis. Due to severe staffing<br />
and resource shortages, however, most<br />
rape kits are not processed for up to<br />
six months.<br />
The RTC’s innovative “Fast-Track<br />
Forensics Program” makes it possible<br />
to send certain rape-kit evidence<br />
directly to the California Department<br />
of Justice DNA Lab for analysis within<br />
five days. If a DNA profile is found<br />
from the victim’s body or clothing, it is<br />
searched in the Offender DNA Data -<br />
base, a computerized identifica tion<br />
data bank containing profiles of<br />
900,000 known offenders.<br />
“Our Rape Treatment Center is<br />
dedicated to providing healing and<br />
justice for victims,” says Gail Abarbanel,<br />
founding director. “This event helps<br />
ensure that we can continue to offer<br />
3<br />
✹ Training police, prosecutors,<br />
judges and medical personnel<br />
nationwide<br />
✹ Providing prevention programs in<br />
middle and high schools<br />
✹ Establishing a national campaign<br />
to reduce the incidence of rape on<br />
college campuses<br />
✹ Producing award-winning educa -<br />
tional films and books.<br />
The RTC also created Stuart<br />
House, an internationally recognized<br />
model facility serving child victims, and<br />
the Verna Harrah Clinic, a state-of-theart<br />
medical facility providing emergency<br />
medical and forensic services. Its<br />
www.911rape.org website is considered<br />
the Internet’s most comprehensive<br />
source for rape victims.<br />
✹
Celebrating Teamwork<br />
Heart Patient Sees Lessons<br />
in <strong>UCLA</strong> Care<br />
The Great Pen<br />
Exchange<br />
Continuing our leader -<br />
ship role in academic<br />
medicine, <strong>UCLA</strong> is<br />
at the vanguard of adopting<br />
new guidelines for our<br />
relationships with industry.<br />
These guide lines serve<br />
to eliminate inter actions<br />
between anyone associated<br />
with the David Geffen School<br />
of Medicine at <strong>UCLA</strong> or<br />
<strong>UCLA</strong> <strong>Health</strong> <strong>System</strong> that<br />
may create conflicts of<br />
interest, improper influences<br />
on decision-making or the<br />
appearance of impropriety.<br />
Among the changes:<br />
✹ Gifts from industry cannot<br />
be accepted by individual<br />
faculty, staff or trainees<br />
✹ Meetings with industry<br />
representatives should be<br />
“by appointment only,”<br />
and, with a few exceptions,<br />
should be conducted<br />
outside of a clinical area<br />
✹ All pens, pads, signs or other<br />
materials that bear the<br />
name or logo of a company<br />
or product are prohibited in<br />
facilities of the School of<br />
Medicine or <strong>Health</strong> <strong>System</strong><br />
In an effort to make it<br />
easier for everyone to get rid<br />
of imprinted pens, a pen<br />
exchange is scheduled for<br />
November 29, from 11:30 am<br />
to 1:30 pm in the CHS Café<br />
Med and from 2:30 to 4:30 pm<br />
in the SM<strong>UCLA</strong> Cafeteria<br />
Bring your pens and<br />
exchange them for ones that<br />
are brand new! ✹<br />
As a teacher of gifted children for<br />
15 years, Mark Rosenberg is<br />
constantly on alert for examples<br />
from the real world that he can turn into<br />
teaching opportunities. As a patient at<br />
<strong>UCLA</strong> Medical Center, Mr. Rosenberg is<br />
sure he’s found a winner.<br />
Mr. Rosenberg is a heart transplant<br />
candidate. A left ventricular-assist device<br />
helps his ailing heart keep him alive as he<br />
waits in his hospital room for a donor organ<br />
to become available. But he is not interested<br />
in discussing his health. Mr. Rosenberg<br />
grows animated with passion when he talks<br />
about the teamwork he has witnessed<br />
among <strong>UCLA</strong> physicians and staff and how<br />
their example could be used as a model to<br />
teach children.<br />
Mr. Rosenberg teaches his students that<br />
they live in a society where people of all<br />
racial and cultural backgrounds can pursue<br />
abundant opportunities. He stresses that<br />
cooperation among a diverse group brings<br />
new ideas and new strength to an endeavor.<br />
But in teaching that lesson, “it’s one thing<br />
to say it, it’s another thing to have a real<br />
example.” Here at <strong>UCLA</strong>, Mr. Rosenberg<br />
believes he has found a fine example.<br />
“Aside from the medical treatment I’ve<br />
received — which I think has been extra -<br />
ordinary — I’m impressed by the extreme<br />
diversity of the staff and their care and<br />
skill,” shares Mr. Rosenberg. He suggests<br />
that in a world where so many examples of<br />
Despite being bedridden while waiting for a heart transplant, Mark Rosenberg (left) keeps busy<br />
exploring new ways to bring real-world examples to his middle school class. Mr. Rosenberg finds the<br />
excellent patient care that he's receiving from Laura Drake, RN and her <strong>UCLA</strong> colleagues an inspired<br />
example of diversity and teamwork.<br />
behavior divide groups from one another, an<br />
example of people from differing<br />
backgrounds working together toward a<br />
common goal is one to which the public —<br />
and young children in particular — should<br />
be exposed. “I’m heartened by what I see as<br />
a group of people who are extremely diverse<br />
working together with knowledge and skill.”<br />
Laura Drake, RN, of the 4 West Cardiac<br />
Observation Unit, has been part of Mr.<br />
Rosenberg’s care team. Laura is well aware<br />
of the tradition of teamwork and diversity at<br />
<strong>UCLA</strong>. “I’m very proud of that,” she<br />
declares, “I’ve been on this floor for 18 years<br />
and that’s part of the reason that I’ve stayed<br />
so long — the team is wonderful and we all<br />
work so well together.”<br />
✹<br />
4
westwood emergency continued from page 1 The team is<br />
supported by Katherine Appleget and Doug Gunderson from the<br />
Performance Improvement Team. Every successful change initiative<br />
requires a strong project team, but it also requires strong leadership<br />
and the support of the entire Emergency Department. Johanna<br />
Bruner reflected on this requirement, stating, “I have an incredible<br />
team, and they have done a tremendous job on this project.”<br />
The team implemented a number of positive changes<br />
including:<br />
✹ An ED Greeter to meet/direct patients and work to reduce<br />
patient anxiety in the waiting room<br />
✹ Nurse-initiated protocols to begin patient care as early as<br />
possible<br />
✹ Increased compliance of direct entry into Meditech to<br />
improve ED to lab turnaround times, as well as decrease<br />
transcription errors and clarification call backs<br />
✹ Adjusted hours and staffing of Fast Track to improve service<br />
to lower-acuity patients and improve overall patient flow in<br />
the ED<br />
✹ Collaboration with the <strong>UCLA</strong> medicine team to facilitate<br />
the patient-admission process<br />
To date, the results have been very encouraging. The<br />
Emergency Department has been able to reduce the time from<br />
patient arrival to in-bed time from 42 minutes to 27 minutes. They<br />
have decreased the time from patient arrival to inpatient admit by<br />
51 minutes, and from patient arrival to discharge by 22 minutes.<br />
But more importantly, they have been able to improve patient<br />
satisfaction. As measured by our peer group rating, they have<br />
doubled our patient-satisfaction percentile in the past quarter.<br />
The desire to improve continues in the Westwood<br />
Emergency Department. They will continue to modify and<br />
enhance the changes that have been implemented. They are also<br />
collaborating with the radiology department on improving service<br />
to the ED patient. Johanna looks forward to continuing the<br />
process, stating, “My staff is always looking for ways to improve<br />
the care our patients receive. It will not end with this project.” ✹<br />
Celebrating<br />
Philanthropy at 16<br />
While older people may choose to raise<br />
funds with a formal gala where<br />
tuxedoed men and their evening-dressattired<br />
partners dance to the music of an orchestra,<br />
Ashley Goodall, 16, of Bakersfield, takes a younger,<br />
more contemporary approach: She puts together a<br />
rock concert.<br />
Ashley, who suffers from a rare condition called<br />
reflex sympathetic dystrophy syndrome (RSD),<br />
recently donated a check for $2,500 to the <strong>UCLA</strong><br />
Pediatric Pain Program at Mattel Children’s Hospital<br />
<strong>UCLA</strong>.<br />
The funds were raised through a recent concert<br />
organized by the teen’s nonprofit organization, Rock<br />
Out to Knock Out RSD, which she founded a year ago.<br />
The group’s mission includes raising money for research<br />
at <strong>UCLA</strong>, as well as purchasing durable medical goods<br />
for those who can’t afford them and generating<br />
awareness about the disease.<br />
“Ashley is an amazing young woman who took<br />
her pain condition and turned it into a project that<br />
can help others,” says Dr. Lonnie Zeltzer, director of<br />
the pain program. “Despite having times of severe<br />
pain, Ashley has organized a nonprofit and launched<br />
an annual benefit to help support research in<br />
adolescents with this type of condition. In all the<br />
years that I have practiced pediatric pain medicine,<br />
this is a first. Ashley is wonderful.”<br />
“I didn’t want to just sit around and mope about<br />
having RSD, I wanted to do something about it,” Ashley<br />
says. “So I paired something that I love — concerts — with<br />
something that I hate — RSD — and started my own<br />
foundation.”<br />
✹<br />
<strong>UCLA</strong> Medical Center Auxiliary<br />
recently held a luncheon to honor<br />
the volunteers who contribute time<br />
to the Medical Center. Last year<br />
more than 4,000 volunteers<br />
served in more than 250 site<br />
locations throughout the <strong>Health</strong><br />
<strong>System</strong> and its affiliated entities.<br />
These top award winners were<br />
honored for their outstanding<br />
service and dedication to the<br />
hospital. Pictured are (left to<br />
right) Lorraine Grant, Vita<br />
Adams, Shirley Graner, Erna<br />
Hart, Kay Handler and Peter<br />
Zech. Each of these volunteers<br />
has given more than 5,000 hours<br />
of service to the hospital.
Celebrating Giving<br />
For many, the holiday season conjures up expectations<br />
of joyous family gatherings, special foods and<br />
wonderful gifts. However, for some — especially those<br />
with a severely ill family member — the holiday season can<br />
be a cruel reminder of personal loss and deprivation, a time<br />
when family budgets, already stretched tight or even<br />
nonexistent, cannot bear the cost of a traditional holiday<br />
meal or a small gift for the children.<br />
Each year during the holiday season, <strong>UCLA</strong> Medical<br />
Center Auxiliary Adopt-A-Family Program chooses<br />
families of <strong>UCLA</strong> patients experiencing extraordinary<br />
challenges by providing at least the basic essentials— and<br />
sometimes a few unexpected extras — to make the holidays<br />
a little brighter for the whole family. With the help of<br />
<strong>UCLA</strong>’s Department of Clinical Social Work, Medical<br />
Center Auxiliary and generous donations from departments<br />
and employees, all the families and participants involved<br />
are able to share in the joy and happiness of what the<br />
holidays are really about— giving.<br />
Nancy Hall, assistant director of the Department of<br />
Clinical Social Work, is one of many individuals asked every<br />
year by the <strong>UCLA</strong> Medical Center Auxiliary to nominate<br />
patients and families who could benefit from the program.<br />
“We often focus on families struggling with financial<br />
resources, and it’s a time when we need to recognize not only<br />
the ill patient but the neglected siblings and parents who<br />
don’t have the time or resources to make sure the holidays are<br />
like holidays at all. Due to the close relationships social<br />
workers have with patients, we are able to determine which<br />
families might benefit from the program.”<br />
Once nominated by the social work department,<br />
information about the size, location and needs of the families<br />
are turned over to the <strong>UCLA</strong> Medical Center Auxiliary. It is<br />
then up to the auxiliary’s chairpersons to recruit hospital<br />
departments and individuals to “adopt” the patients’ families.<br />
“It’s an incredible give-give situation, where everyone<br />
feels good about what they can do,” says Murphy Litvack,<br />
co-chair person of the Auxiliary Program. “With the help of<br />
co-chair Rachel Dourec, president Helen Levin and 500<br />
auxiliary members, the holiday season is a bit more<br />
cheerful for our patients and their families.”<br />
Adopted families provide a wish list along with the ages<br />
6
Left: <strong>UCLA</strong> Auxiliary Board members wrap and pack parcels at the<br />
annual Adopt-a-Family Workshop. Each adopted family receives<br />
items from their wish list along with unexpected surprises.<br />
and clothing sizes of their children. Sponsors then select items<br />
from these lists or purchase other appropriate gifts. Gift<br />
certificates from retail or grocery stores provide families with a<br />
huge boost to help the families get food or household<br />
essentials they might not be able to afford.<br />
Marina Lawson, senior administrative analyst for <strong>UCLA</strong><br />
Medical Center Administration, has been a dedicated sponsor<br />
for more than seven years and finds personal joy each holiday<br />
season in gathering money, buying gifts, recruiting volunteers<br />
to wrap the gifts and, finally, delivering them to the families.<br />
Like many of the program’s participants, Marina recognizes<br />
that the help we give goes a long way. “If you’ve ever had the<br />
opportunity to read any of the profiles on the families, it makes<br />
you realize that we have some really poor families with family<br />
members who are very, very sick and have nothing for the<br />
holidays. When you look at the list of what the families are<br />
requesting— something as simple as a sweater— it makes you<br />
sad to think that they have to wait until a holiday to get that<br />
item. One of my most poignant memories was of a 16-yearold<br />
artist who was waiting for a transplant and simply wanted<br />
color drawing pencils and art paper.”<br />
For an opportunity to participate in the Adopt-A-Family<br />
Program, you can adopt a patient and his/her family, or make a<br />
donation of cash or gift cards. Please email Murphy Litvack at<br />
mlitvack@aol.com, or call her at 310-476-1617. Deadline for<br />
adopting the family is November 30 and delivery to patients is<br />
anytime before December 25. In your email, please include the<br />
name and phone number of your contact.<br />
✹<br />
What is the Auxiliary?<br />
Known to many as the “heart” of the hospital, Auxiliary<br />
members are in one way or another connected to the<br />
hospital by a personal experience. New members are<br />
elected or invited by existing members to help carry<br />
out its mission to raise and distribute funds throughout<br />
the hospital. The Auxiliary has donated more than<br />
$10 million to various programs within the hospital<br />
since 1955.<br />
Auxiliary funds help support patient services and<br />
resources such as the Adopt-A-Family Program, People<br />
Animal Connection, ICU Patient Clothing Program,<br />
Pediatric Bereavement Program and <strong>UCLA</strong> Tiverton House.<br />
In addition, grants for special programs and<br />
equipment such as the Bloodmobile, Critical Care Unit<br />
Ambulance, and Stroke Recovery and Rehabilitation<br />
Program, as well as financial awards for medical and<br />
nursing students and student volunteers, have been<br />
made possible by the generous help of the Auxiliary. ✹<br />
The <strong>UCLA</strong> <strong>Health</strong> <strong>System</strong><br />
Wellness Initiative has been<br />
awarded the 2007 Bronze<br />
California Fit Business Award<br />
by the California Task Force<br />
on Youth and Workplace<br />
Wellness. This task force was<br />
launched by the State Legislature<br />
in 2002 to address the critical<br />
issues of physical fitness and<br />
nutritional health in California's<br />
schools and workplaces.<br />
A Big Idea From a Small Unit<br />
Counted among the hundreds of thousands of<br />
Southern Californians forced to flee from their<br />
homes during the recent brushfires were our<br />
colleagues from University of California, San Diego. As they<br />
cared for burn victims and others, approximately 20 UCSD<br />
Medical Center nurses either lost their homes or suffered<br />
huge losses due to the fires.<br />
In response, <strong>UCLA</strong>’s nursing unit 5 North Observation<br />
has decided to forego its annual holiday gift exchange and<br />
use the funds instead to help the UCSD nurses whose<br />
homes were damaged or lost to the fires. If you would like<br />
to help, please contact Mark Flitcraft, RN at x50765. ✹<br />
7
Holiday Cards Bring Warm Wishes to All<br />
Director of Marketing<br />
Pattie Cuen<br />
Editor<br />
June Myers<br />
Contributors<br />
David Barrad<br />
Margaret Cunningham<br />
Tiffani Quach<br />
Photography<br />
Reed Hutchinson<br />
Each year, young patients at Mattel Children’s Hospital <strong>UCLA</strong> donate their drawings to<br />
be chosen for holiday cards. The bright colors, fanciful figures and imaginative settings<br />
illustrate the hope and joy that fills childhood. In addition, a<br />
special Barbie card is offered. Proceeds will support special<br />
programs for hospitalized children.<br />
To order a package of 12 cards for $20, you may place your<br />
order at www.uclahealth.org/mattel<br />
or call x52631 and select option 6.<br />
Copyright © 2007 <strong>UCLA</strong> <strong>Health</strong> <strong>System</strong>.<br />
All rights reserved.<br />
<strong>UCLA</strong> <strong>Health</strong> <strong>System</strong><br />
Marketing Communications<br />
10920 Wilshire Blvd., Suite 1850<br />
Los Angeles, California 90095-6923<br />
www.uclahealth.org<br />
Celebrating Special Care<br />
Breast Cancer Patients Enjoy<br />
a Day of Pampering<br />
The Revlon/<strong>UCLA</strong> Breast Center was transformed from<br />
a clinic to a gorgeous spa last month when it opened<br />
its doors to 30 invited breast cancer patients for a day of<br />
pampering and beauty.<br />
Patients listened to soothing background music while<br />
enjoying massages, facials and paraffin treatments atop exam<br />
tables draped in pink. Guests were encouraged to perch on<br />
director chairs in the reception area for professional<br />
makeovers. In between treatments, <strong>UCLA</strong> plastic surgeon Dr.<br />
Andrew Dalio, nutritionist Karen Duval and physical therapist<br />
Cathie Tarte all presented information useful to the guests.<br />
Sherry Goldman, RN, nurse pracitioner at the Revlon/<strong>UCLA</strong><br />
Breast Center and breast cancer survivor, opened the day by<br />
telling the women, “We are NOT our breasts, we are women who<br />
go on with our lives once diagnosed with breast cancer. Today is<br />
a celebration of YOU. We want to pamper you, feed you and<br />
educate you.” For a heartwarming glimpse of the special day,<br />
please see the video at: http://streaming.uclahealth.org/spa<br />
All of the participants ranked this experience as one of the<br />
most note worthy in their lives.<br />
✹