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NOVEMBER/DECEMBER 2009
Employee News
Volunteers Work with Child Life Specialists
to Help Pediatric Patients at UCLA
Facing a life-threatening illness is a difficult
experience for anyone, particularly a child.
So when a 9-year-old patient from outside of
California spent months in the hospital before
and after undergoing major surgery, he found
that tossing a baseball and playing interactive
games with a 17-year-old hospital volunteer
made being away from his home and family
more bearable.
“Each day, this little boy would engage with
the volunteer, who became like a big brother
to him, and he would share more of his feelings
and express more of his interests,” explains
Amy Bullock, MSEd, CCLS, director of UCLA
Health System’s Child Life/Child Development
Program. “Over several weeks, he began engaging
in conversation and interacting more with
all of the hospital staff.”
With a team of 11 certified child therapists
(child life specialists), two school teachers,
a dance therapist, a music therapist and a
(Left to right) front row: Kristen Keeler, Maria Dalesandro,
Sara Devaney. Back row: Nancy Altamirano, Lisa Gronroos,
Ellen Young, Anna Tran, Amy Bullock, Adina Bodolay,
Tracy Reyes, Hilary Gan, Denise Matsuyama-Lai. Not photographed:
Laila Ramji, Rebecca Martinez, Vanya Green
corps of more than 300 volunteers ranging in
age from 16 to 86 years, the Child Life/Child
Development Program supports the social,
emotional and developmental needs of all
continued on page 6
ON THE WEB:
Care Compliments
During our daily routines and especially
during the holidays, connecting with
family and friends and giving thanks
becomes top priority.
Through our Care Compliments
Bulletin Board, a subsection of our
CarePages, patients, family and fellow
team members can share their words of
support and gratitude through our free,
web-based bulletin board.
To read the great things people have
to say about our staff, visit
http://www.carepages.com/care_
compliment_bulletin_board/ucla
Inaugural ‘Comfort Food’ Event for Families a Big Success
The UCLA Children’s Comfort Care Program (CCCP)
at Mattel Children’s Hospital UCLA teamed up with BJ’s
Restaurant of Westwood on October 28 to offer more
than 70 parents and family members of pediatric patients
a chance to mingle with the CCCP healthcare team while
enjoying a scrumptious lunch. BJ’s also brought raffle
tickets for families to win a free meal in their restaurant.
The UCLA Children’s Comfort Care Program specializes
in pain and symptom management and quality-of-life
planning for pediatric patients and their families coping
with serious and life-threatening illnesses.
From left to right: Elana Evan, Ph.D., CCCP director, Nancy Freeman-Cruz, R.N., CCCP staff nurse, Jackie Kim,
CCCP research coordinator and Karleen Wray, CCCP program assistant.
IN THIS ISSUE
UCLA People:
2 Johnnie Payton’s Decades of Service
Inside Stories:
3 Operation Mend Receives Special Visit
3 Halloween Festivities at SMUCLA
4 RTC Celebrates 35 Years
4 Spritual Care Department Offers Faith
5 JSEI Reaches Out to Adopt-A-Family
5 Care Extenders Offer Extra Help
6 Trauma Team Supports NASA
7 DAISY Award for Extraordinary Nurses
Wellness Initiative:
8 Massage Therapy Services
8 Jazz Dance
News Shorts:
8 UCLA Health System Receives Accolades
8 Employee Opinion Survey Action Plans
8 November / December Recognitions

UCLApeople
Johnnie Payton, Senior Trauma Technician, RRUCLA Emergency Department
Four Decades Dedicated to UCLA Patients
Johnnie, age 70, has devoted 44 years of his life to helping patients and fellow team
members while working in various departments at UCLA.
How long have you worked at UCLA?
I came to UCLA in January 1965. My first position
was in food services as a kitchen assistant
delivering food to patients in their rooms. I
would always help patients with small requests,
so I was asked if I would like to work as a hospital
assistant. I received some hands-on training
and was later promoted to the surgical floor,
to help take care of orthopaedic and kidney
transplant patients.
When the Emergency Department (ED) was
short-staffed, I had the opportunity to help
them with patient care and to make sure all the
equipment in the department was well stocked.
I started working in the ED in 1969 as a hospital
assistant in the old hospital and have been
working in the Ronald Reagan UCLA Medical
Center ED ever since it opened. My main
responsibilities as a senior trauma technician
are to oversee other Emergency Trauma Techs,
orient them to the department and maintain the
department’s stocking/equipment management.
What inspired you to stay here for so
many years?
UCLA has always been a really great place
to work, with a family-type atmosphere and
everyone working well together. As time goes
by, new groups of people come and go, but the
principles of teamwork and patient care have
always stayed constant.
I wanted to be a veterinarian when I was
younger, to work with animals, but working
with people became my calling as the years
went by and opportunities were given to
me at UCLA.
What do you find most rewarding about
working in the Emergency Department?
I really enjoy my job and I’ve learned a lot
since I’ve worked at UCLA. Working in the
ED has helped me cope with stress and to
learn that, at the end of the day, we can all
leave knowing that we’ve done something
that matters for someone. Working here has
also help keep me young.
What do you think are necessary
characteristics for someone who would
like to work in the ED?
You have to be mentally, physically and emotionally
strong, as you are faced with a lot of
difficult situations in the ED. I don’t take things
from home and bring it to work and vice versa.
I try to stay focused and deal with every situation
one patient at a time.
How do you handle the stress of the job?
I handle stress a little differently than a lot
of people because I’ve been here for so long.
Trying to separate the critical individuals
from those who have minor complaints can
sometimes be difficult. Everyone wants to be
seen first and you have to talk and explain to
each person that the conditions of some people
might be more urgent than theirs and some
people don’t accept that. I find that if you talk
to people the way you want to be talked to, it
makes it less stressful for everyone involved.
I just introduce myself, inform the patient
about what I’m doing and why, and ask them
to be understanding. It’s calming for people to
know what to expect and helps them feel better.
“ … at the end of the day,
we can all leave knowing
that we’ve done
something that matters
for someone.”
What is the most memorable
experience you’ve had?
About 30 years ago, I got shot at by a distressed
patient. He shot a couple of times, but I just
rolled on the floor and was able to dodge the
bullets and not get hurt. The police were able
to detain him and the situation was resolved.
I will always remember the situation, but it
could have happened to me anywhere and
I have never let it affect me and my work.
What are your personal hobbies?
I love sports, every kind of sport, whether playing
or watching. I’m also a very good cook and
enjoy cooking for my kids and grandkids.
Any plans for retirement?
If you ask anyone, I’ve been retiring for the
last 10 years! I tell everyone year after year, that
this will be the year, but the time never comes.
I have a great boss: Janet Rimicci. She’s a wonderful
person. If I had to stay another 70 years,
I would stay for her and Lynne McCullough,
M.D., the director of the ED. When I am ready
to leave, I’ll let everyone know.
2

Operation Mend Team Receives a Special Visit and Recognition
UCLA’s Operation Mend program and UCLA Health System
welcomed the U.S. Secretary of the Navy, on October 22
© Photo by Don Liebig, UCLA
The Honorable Ray Mabus made a special trip to Ronald Reagan
UCLA Medical Center to learn more about Operation Mend,
a collaboration between UCLA, Brooke Army Medical Center,
and VA Greater Los Angeles Healthcare System, which offers
reconstructive surgery to servicemen and women wounded in
Iraq and Afghanistan. He spent time with Operation Mend’s four
current patients and their families and personally thanked the
physicians and the Operation Mend team for their service.
During the visit, Timothy Miller, M.D., professor and chief of
plastic surgery, illustrated some of the surgical techniques used
to repair the wounds of war; Paul Vespa, M.D., professor of
neurosurgery, demonstrated how robotic technology developed
at UCLA can be deployed in the field; and David Feinberg, M.D.,
CEO, UCLA Hospital System, discussed how Operation Mend
plans to expand its services to include limb transplantation
surgery and advanced treatment for traumatic brain injury.
The Honorable Ray Mabus, Secretary of the Navy (center) with
Operation Mend staff members and volunteers, as well as patients
and their family members.
Dr. Timothy Miller (left) and Operation Mend founder Ron Katz (holding
football) with Operation Mend honorees and U.S. Marine Corps Color guard.
In Recognition of Veteran’s Day, Operation Mend
Takes the Field at UCLA Football Game
Operation Mend took the field at the UCLA vs. Washington
football game on November 7 at the Rose Bowl. In recognition
of Veteran’s Day, eight American heroes representing our men
and women in uniform who have been injured in combat and
received treatment from UCLA Health System’s Operation
Mend were honored in a special on-field ceremony.
Wearing hats signed by UCLA head football coach Rick Neuheisel,
and escorted by a special honor guard from the U.S. Marine
Corps, the wounded warriors were warmly applauded by the fans.
UCLA Chancellor Gene Block, joined by former NATO Supreme
Allied Commander (ret.), General Wesley Clark, UCLA Hospital
System CEO Dr. David Feinberg, and UCLA Chief of Plastic and
Reconstructive Surgery Dr. Timothy Miller, presented a game ball
to philanthropist Ron Katz, who started Operation Mend.
© Photo by Don Liebig, UCLA
Halloween Festivities at SMUCLA
Pediatric patients at SMUCLA were treated to a sweet Halloween, thanks
to the efforts of child life specialist Laila Ramji and many other employees
and departments throughout the medical center.
Several patients were dressed in costumes and led on a trick-or-treat
procession that started in Pediatrics and continued through various
parts of the medical center before ending in Cafeteria Room A, where
a table of toys, gifts and games awaited the children.
The reaction of one child upon entering the room said it best: “Wow!”
Geri Braddock, R.N.,
aka “Miss Piggy,”
poses with patient
Maria Griffi n at SMUCLA.
3

Rape Treatment Center Celebrates 35 Years
Actors Amy Adams and Ben Stiller helped the Rape Treatment Center
(RTC) at SMUCLA celebrate its 35th anniversary in grand fashion
with another highly successful fund-raising brunch last month at the
Greenacres estate in Beverly Hills.
Photograph by Alex J. Berliner, © Berliner Studio/BEImages
More than 800 celebrities, community leaders and RTC supporters
gathered to salute the nationally known center, which provides free
medical care, counseling, legal assistance and advocacy services to
rape victims and their families. The RTC also provides education,
prevention programs in schools and training to law-enforcement
and hospital personnel.
The RTC “has been a strong advocate for the use of science to help solve
rape cases,” says Gail Abarbanel, RTC director. “Forensic DNA technology
makes it possible for us to identify dangerous repeat offenders and get
them off the streets by analyzing the evidence in rape kits.”
RTC Director Gail Abarbanel, left, poses with actors Amy Adams,
Ben Stiller and David Schwimmer at this year’s RTC Brunch.
Among those attending the brunch were actors David Schwimmer, who
served as master-of-ceremonies, Heather Thomas Brittenham and Lesley
Ann Warren, as well as Assemblymen Dave Jones and Ted Lieu, County
Supervisor Zev Yaroslavsky, Sheriff Lee Baca, City Attorney Carmen
Trutanich, District Attorney Steve Cooley, City Councilman Erik Garcetti
and City Controller Wendy Gruel.
UCLA Chaplains Support Patients, Families and Staff During Holidays
Reverend Karen Schnell
The holiday season is a time of joy and celebration
around the world for people of diverse
cultures and religions, but it can also be a time
of anxiety, grief and spiritual reflection for those
facing life-threatening health crises.
“It’s tough to be sick around the holidays,” says
the Reverend Karen Schnell, director of the Spiritual
Care Department for UCLA Health System,
which includes a team of four staff chaplains and
seven chaplains-in-training who provide multicultural,
multi-faith spiritual care for patients,
families and staff. “Patients are displaced from
their homes and the familiar symbols or rituals
that are important to them in living the rhythm
of their faith, so we provide support to help them
feel more connected.”
Rev. Schnell says her team attempts to acknowledge
the diversity of cultures and religious
practices of UCLA’s patients, families and staff
in a number of ways. One way is by hosting a
celebration in December that recognizes holidays
ranging from Christmas, Hanukkah, Eid al-Adha
(the Muslim Festival of Sacrifice) and Kwanzaa
to Buddhist and Wiccan celebrations. But one of
the best ways to support diverse spiritual needs
throughout the year, Rev. Schnell says, is by
recruiting and training a diverse staff from many
faith traditions, as well as community volunteers
from these and other religions, to help provide
faith-specific requests for spiritual support.
“We value a team approach to spiritual care,”
Rev. Schnell explains. Chaplains are assigned to
specific hospital floors or units and become part
of integrated, interdisciplinary teams that help
address the plan of care for each patient based
on their diagnosis and prognosis. “When patients
are facing pain and disease, they often begin
to ask deeper questions about their lives. As
chaplains, we spend time with patients and their
families and help them consider the things that
are most important to them,” Rev. Schnell adds.
She emphasizes that the department is central
to the mission and vision of UCLA Health
System, which is nationally recognized for
its pastoral care training program, and is one
of 350 centers in the nation accredited by the
Association for Clinical Pastoral Education.
For more information about spiritual care
services, call (310) 825-7484.
4

Reaching Out to Adopt-A-Family for the Holidays
For the fifth consecutive year, the staff and faculty
of UCLA’s Jules Stein Eye Institute (JSEI) will be
among the groups at UCLA participating in the
annual UCLA Health System Auxiliary Adopt-A-
Family Project. This JSEI tradition of sponsoring
UCLA Health System patient and families in
need during the holiday season is spearheaded by
Nancy Graydon, director of development, and
Laura Phillips, chief financial officer. They are
joined by a dedicated group that donates time and
money to purchase gifts for the “adopted” families.
“This team effort is amazing! It is so wonderful
to see the broad spectrum of people at JSEI get
involved and think of creative ways to make this
time special for our adopted family,” states Nancy.
“For me, this project is one of the highlights of the
season. It is an incredibly rewarding experience
and reminds you what the holidays are all about
– giving to others and helping someone in our
community,” Laura adds.
In addition to personal gifts such as clothing and
toys, many families receive gift certificates for
Left to right: Nancy Graydon, director of
Development, JSEI and Laura Phillips, chief
fi nancial officer, JSEI
necessities like food and gas. While these essential
items are the top priority, the JSEI team also
ensures that the youngest members of the family
receive special items. Nancy fondly remembers
the 14-year-old son from a family adopted in
2008. “Although Brian was excited about the
presents, he was thrilled to receive his very first
Christmas tree and began decorating it as soon as
Laura and I dropped off the gifts,” she notes.
This year, JSEI has committed to adopting
more than one family in order to help reach the
Auxiliary’s goal of serving more than 200 UCLA
Health System families. JSEI encourages other
UCLA departments and individual staff and
faculty to join the Adopt-A-Family Project and
sponsor a family in need of a little extra help
this season. Your involvement will make such
a difference.
Another way to participate is to make a taxdeductible
cash contribution and have the UCLA
Health System Auxiliary sponsor a family on your
behalf. All funds collected go directly to the
families. The deadline for signing up to be matched
with a family is Friday, November 20th. Cash
donations can be made through December 20th.
For more information, please contact Rachel
Dourec at racheldourec@verizon.net or
(310) 470-2068.
Internship Program Provides Teamwork and Experience
Teamwork and patient care go hand-in-hand
at Santa Monica-UCLA Medical Center and
Orthopaedic Hospital (SMUCLA), with the
help of volunteers and staff in the Care Extender
Internship Program. The program provides
opportunities for pre-medical students to get
an in-depth look at careers in healthcare by
volunteering in almost every area at both SMUCLA
and RRUCLA. They, in turn, provide extra
helping hands to improve the patient experience.
Whether simply welcoming patients and
families in the main lobby, talking with patients
in their rooms, or assisting physicians in the
Emergency Department, care extenders have
the opportunity to gain an understanding of
hospital operations from hospital staff.
The program launched a greeter/concierge service
in the SMUCLA lobby to welcome and help
visitors as they come into the hospital and help
patients get discharged home. “We are thrilled
to have greeters at our entrances as part of our
focus on improving the patient experience,” says
Posie Carpenter, chief administrative officer at
SMUCLA. “They provide an added touch that
our patients and visitor truly appreciate.”
The program also introduced Operating Room
Escorts with care extenders working from 5 a.m.
to 7 a.m. to greet and escort patients to their
pre-op area and ensure their registration process
runs smoothly, shortening registration times.
The program now includes more than 400
volunteers. Applicants must be 18 years or older,
Care Extenders pose outside SMUCLA
attend college or have a degree, go through a
competitive application review, interview process
and a one-day training program before they are
assigned to patient-care areas.
For more information about the Care Extender
Program at SMUCLA, call (310) 319-3581.
5

RRUCLA Trauma Team Prepared for All Patients, Even Astronauts
As a Level 1 Trauma Center, Ronald Reagan
UCLA Medical Center (RRUCLA) routinely
receives patients who have sustained lifethreatening
injuries from car and motorcycle
collisions, falls and other serious accidents or
assaults. While the RRUCLA trauma staff is
prepared at all times to provide comprehensive
emergency medical services to trauma patients
from across the Southern California region, the
team recently honed its skills in preparation for
a special group of patients that may arrive from
much farther away: astronauts from outer space.
For more than 20 years, RRUCLA has been
one of two Level 1 trauma hospitals in the
region designated by the National Aeronautics
and Space Administration (NASA) to provide
immediate emergency and comprehensive
medical care for National Space Transportation
System (Space Shuttle) crew members injured
as result of an accident during landing at
Trauma team participates in practice training
Edwards Air Force Base (AFB). Edwards AFB,
located in the Antelope Valley about 100 miles
northeast of Los Angeles, is a secondary landing
site when the Space Shuttle is unable to land at
Kennedy Space Center due to inclement weather
conditions in Florida. If an accident were to
occur during a Space Shuttle landing at Edwards
AFB, Department of Defense (DoD) emergency
personnel would stabilize injured crew members
before transporting them via helicopter to
RRUCLA for continued treatment that, in
addition to emergency medicine, may include
internal medicine, cardiology, cardiothoracic
surgery, neurosurgery, orthopaedics or hyperbaric
medicine services.
“Fortunately, there have been no incidents so
far that have required us to provide emergency
medical assistance to the Space Shuttle crew,” says
Ann Munnelly, pre-hospital care coordinator,
RRUCLA Emergency Department. “But astrocontinued
on page 7
Child Life Volunteers continued from page 1
pediatric patients throughout UCLA Health
System. Child life specialists use age-appropriate
techniques and tools, such as books or dolls,
to help children understand their illnesses and
prepare them for their medical procedures.
They also organize therapeutic play and
educational programs to help children
and their families develop positive coping
strategies to address their fears and concerns.
Additionally, child life specialists identify
and discuss developmental and psychosocial
issues with each patient’s family and medical
team, and address potential problems using
therapies including behavior management
and adaptive role play.
“Children with life-threatening or chronic
illnesses who must be hospitalized repeatedly
or for long time periods are at risk for
experiencing significant isolation, which may
cause them to regress developmentally,” Amy
says. “By engaging these children in medical
play and other therapies – either in the
hospitals’ playrooms or at the child’s bedside
– we can prevent or reverse developmental
problems,” she says. Amy credits support
from community volunteers with providing
the therapeutic consistency needed to help
children reach important milestones.
“Our volunteers are able to see the immediate
impact of their work through a child’s smile or
through a child’s hug,” Amy says. “They really
have an opportunity to make a difference
during a very stressful period in the life of
a child and family.”
Holiday cards benefiting the Child
Life/Child Development Program are
now on sale for $20 per box in the
RRUCLA and SMUCLA gifts shops
or online at www.uclahealth.org/
holidaycards.
The artwork featured on the cards
was created by UCLA Health
System pediatric patients with the
help of volunteer artists through
the Holiday Card Art Program.
6

From Left to Right: Danny Liew, Jane Pressman, Heidi Crooks, Eleanor Tomas, Bonnie Barnes,
Monette Gomez, Pauline Gore, Reiko Watanabe, Alison Wrigley, James Scott
The DAISY Award for Extraordinary Nurses
A “DAISY For Extraordinary Nurses” award ceremony was held on October 20 at RRUCLA
to celebrate and reward nurses for the extraordinary clinical skill and compassionate care
they provide to patients and families every day at UCLA.
DAISY is an acronym for Diseases Attacking the Immune System. The DAISY Foundation
was established in 2000 by the family of J. Patrick Barnes who died of complications
of an auto-immune disease. Bonnie Barnes, Patrick’s stepmother and president of the
foundation welcomed everyone and shared the inspirational story behind the award’s
meaning. During Pat’s eight-week hospitalization, his family was awestruck by the care
and compassion his nurses provided not only to him, but to everyone in his family. The
DAISY Award was conceived by the Barnes family as a way to say thank you to nurses
around the country and was adopted by Magnet hospitals for recognizing outstanding
nursing care.
With more than 90 qualified nominations, only eight recipients were selected for the
first presentation. Each award recipient, nominated by administrators, peers, physicians,
patients and families, was presented with a framed certificate of recognition, a DAISY
lapel pin and a “Healer’s Touch” sculpture. A DAISY award banner will be displayed in
each recipient’s unit along with a special breakfast of Cinnabon cinnamon rolls (Patrick’s
favorite) for the entire unit, as a reminder of how special and important teamwork is in
providing great care to our patients and their families.
To read about our DAISY awardees, visit: http://www.daisyfoundation.org/quarterlynursehonorees.html
AWARD RECIPIENTS:
Ronald Reagan UCLA Medical Center
• James Scott, R.N., A.D.N.
Acute Pediatrics
• Reiko Watanabe, R.N., B.S.N.
General Surgery, 8 West
Santa Monica-UCLA Medical Center
and Orthopaedic Hospital
• Alison Wrigley, R.N., B.S.N.
Emergency Department
• Yew-Choy (Danny) Liew, R.N.
General Medicine, 8 Tower
Ambulatory Care
• Monette Gomez, R.N.
Cardiac Catherization Lab, SMUCLA
• Pauline Gore, R.N., A.D.N.
Nephrology and Renal Transplant Clinic,
RRUCLA
Stewart and Lynda Resnick
Neuropsychiatric Hospital
• Jane Pressman, R.N., B.S.N.
Adult Psychiatry
• Eleanor Tomas, R.N., B.S.N.
Med/Psychiatry
Trauma Team continued from page 6
nauts have specialized medical issues related to
the Space Shuttle that we need to be prepared to
handle, and the best way to do that is through
consistent education and drilling.”
Every one to two years, the DoD hosts a fourhour
education session for RRUCLA trauma
staff to provide information about planned
missions and to ensure the trauma team is aware
of potential physiological changes or problems
that may be experienced by the astronauts, such
as dehydration, electrolyte imbalance, metabolic
changes and possible chemical/radiation exposure.
The staff also participates in emergency transport
simulations with Space Shuttle crew and DoD
emergency staff, which includes learning how to
efficiently remove a space suit.
“We consider it an honor to be a designated
Trauma Center for these distinguished astronauts
who need comprehensive care when they are
in our area,” says Janet Rimicci, R.N., M.S.N.,
director, Emergency and Trauma Services,
RRUCLA. “Under the leadership of Gill Cryer,
M.D., the team works hard at perfecting trauma
care. We want our astronauts to receive the best
quality of care, and we feel UCLA can provide
the quality they deserve.”
7

news SHORTS
wellness INITIATIVE
UCLA MASSAGE THERAPY SERVICES
Holiday shopping, planning and prepping
stressing you out? Try a chair massage by UCLA
Massage Therapy Services. For just $20 for 20
minutes, imagine your tension melting away.
To make an appointment, call (310) 206-3055.
Make payments at the main cashier in
SMUCLA, RRUCLA or Med Plaza prior to
your appointment.
JAZZ DANCE
Every Tuesday at the
Semel/NPI Auditorium,
Room C8-183 from
1:00 to 2:00 p.m.
Free of charge, no
registration required.
Class is cancelled for
December 22 and 29 for the holidays.
For more information, call (310) 825-5235.
UCLA Health System Receives Accolades
• For the fifth consecutive year, UCLA Medical Group has been rated among
California’s top-performing physician organizations by the Integrated Healthcare
Association for being leaders in the use of evidence-based medicine and
health-information technologies that result in better care for patients.
• Ronald Reagan UCLA Medical Center has been recognized by the U.S.
Department of Health and Human Services for excellence in supporting organ
donation. The hospital earned a Silver Medical recognition by achieving two
of three national goals, including a donor-conversion rate of 76 percent.
• Ronald Reagan UCLA Medical Center has received the American Heart Associations’ Get with
the Guidelines–Stroke Gold Performance Achievement Award in recognition of the hospital’s
commitment and success in implementing a higher standard of stroke care by ensuring that
patients receive treatment according to nationally accepted standards and recommendations.
UCLA’s Stroke Center demonstrated greater than 85 percent adherence to Get with the Guideline–
Stroke key measures for 24 or more consecutive months.
• Ronald Reagan UCLA Medical Center has been honored by the American College of Cardiology
Foundation’s registry and the American Heart Association’s Get With the Guidelines–Coronary
Artery Disease program for its commitment to and success in implementing a higher standard
of care for heart attack patients.
Employee Opinion Survey
The Employee Opinion
Survey action planning
process is well under
way. Department
managers and
supervisors are
sharing their unit
results with staff and engaging
them in the process. Approximately 80 percent
of all actions plans have been submitted for
Westwood, Santa Monica and RNPH. Judith
Wong in Human Resources is available to
assist with developing action plans. She has
worked with a number of departments in
offering options for team building, communication
and recognition strategies for overall
organizational development.
For access to the Employee Opinion Survey
results and assistance in developing action
plans, supervisors and managers can email
Judith Wong at jkwong@mednet.ucla.edu or
Kety Duron at kduron@mednet.ucla.edu or
call x40500.
November and
December
Recognitions
Please take a few minutes
to recognize November and
December national healthcare observances for:
NOVEMBER
• Diabetes Month
• Radiologic Technology Week
DECEMBER
• AIDS Day
UCLA Health System Employee News
Director of Marketing: Pattie Cuen | Marketing Communications Manager: Judi Goodfriend | Editor: Tiffani Quach Mendinueto |
Contributors: Amy Albin, Ted Braun, Kimberly Enard, Silva Thomas | Design: Oglesby Design | Photography: Margaret Sison |
Copyright ©2009 UCLA Health System. All rights reserved. email: tquach@mednet.ucla.edu
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