Policy - Renfro Supply Company

RENFRO SUPPLY RETURN POLICIES
Cigarette & Tobacco manufacturers have changed and/or eliminated many of their return policies. This has created
confusion and misunderstandings on what can be returned, when it can be returned, and how to return product to
Renfro Supply. In the past our policy was fairly simple, standard, and consistent with all manufacturers. Due to
Manufacturer changes we thought it would be helpful to document our return policy by Manufacturer.
As in the past Renfro Supply will guarantee products as the manufacturer allows and deliver the freshest available.
Store’s Procedures for all returns:
• For cigarettes, check the chart to determine what can be returned. Contact your Retail Manufacturer. Rep if
questions. See www.renfrosupply.com on the NEWS Tab for a list of Mfg. Reps.
• Most other tobacco items are guaranteed, but may have a special manufacturer return procedure. For other tobacco
product return procedure check with your Mfg. Rep. Also check our web site for possible details and procedures.
• Contact your Renfro sales person to let them know you have items to be picked up & make arrangements with
them to come in and pick up. If items were ordered or shipped wrong and we can re-sell the item we can take it back.
Delivery drivers are not allowed to pick up items for return.
• Separate items you know are bad or damaged from the items that are good. Your salesperson can help you
determine this when necessary.
• Remove all retail price labels. If labels are not removed we may have to charge a restocking fee.
• Sign and date the form used to list the items being returned, the best form to use is a blank multipart Renfro
Invoice. Your sales person can supply you with this form.
Renfro’s Procedures for all returns:
• All products delivered are the freshest available or we will exchange/refund your purchase amount.
• Salesperson will write up the items for return on a multi-part form by listing each item and quantity.
• Salesperson will sign and date the form used to list items being returned.
• Salesperson will leave a dated and signed copy of items being returned with store manager or owner.
• Salesperson* will deliver product and proper paper work to Renfro’s Accounting office so a credit memo can be
entered
• Credit amounts will be determined based on the price when item(s) were purchased. Credit Memo will be
delivered to store by your Renfro Supply Salesperson or Delivery Driver.
• If Cigarettes are older than a year we can not take as a return with out a Mfg. Sticker.
* Renfro delivery people can not pick up, return, and give you proper credit for returnable items.
If you need a sales person to help with this call Renfro Supply at 800-467-1334
Revised Monday, March 25, 2013

RENFRO SUPPLY RETURN POLICIES
Cigarettes Mfg Brands Can be returned Can not be returned
Commonwealth
Farmers Tobacco
Malibu, Montclair,
USA Gold, Sonoma,
Fortuna
KY Best, Chisum
Filtered Cigars
- Cartons that can be resold
- Unintentionally Damaged Packs if
damaged by Renfro Supply
- Out of Date product, but must have
Mfg sticker.
- Cartons that can be resold
- Unintentionally Damaged Packs if
damaged by Renfro Supply
- Out of Date product, but must have
Mfg sticker.
JT International Wave, Wings - Cartons that can be resold
- Unintentionally Damaged Packs if
damaged by Renfro Supply
- Out of Date product, but must have
Mfg sticker.
Liggett
Lorillard
Philip Morris
Eve, Pyramid, Liggett
Select
Newport, Kent,
Maverick, True
Benson & Hedges,
Marlboro, Va Slims,
Parliament, Merit,
Basic, Cambridge,
L&M, Chesterfield, Ph
Morris Commander
- Cartons that can be resold
- Unintentionally Damaged Packs if
damaged by Renfro Supply
- Out of Date product, but must have
Mfg sticker.
- Cartons that can be resold
- Unintentionally Damaged Packs if
damaged by Renfro Supply
- Unintentionally Damaged Packs if
damaged by Renfro Supply
- Ph Morris has said they DO NOT
want any cartons returned. If we
send the wrong item by mistake we
will replace it.
Premier Marketing Shields - Cartons that can be resold
- Unintentionally Damaged Packs if
damaged by Renfro Supply
- Out of Date product, but must be
approved by Mfg Rep.
RJ Reynolds
S & M Brands
Camel, Salem, Vantage
Winston, Doral, Pall
Mall, Monarch, Now,
More, , Misty, GPC
Baileys, Tahoe,
Riverside
- Cartons that can be resold
- Unintentionally Damaged Packs if
damaged by Renfro Supply
- Cartons that can be resold
- Unintentionally Damaged Packs if
damaged by Renfro Supply
- Packs that can be sold at retail
-Product we have discontinued
with out Mfg sticker
- Packs that can be sold at retail
-Product we have discontinued
with out Mfg sticker
- Packs that can be sold at retail
-Product we have discontinued
with out Mfg sticker
- Packs that can be sold at retail
-Product we have discontinued
with out Mfg sticker
- Packs that can be sold at retail
- Packs that can be sold at retail
- Packs that can be sold at retail
-Product we have discontinued
with out Mfg sticker
- Packs that can be sold at retail
- S&M changed their return
policy on 9/1/2012. They DO
NOT allow Returns to
Wholesale.
Kretek Internt’l Djarum, Sweet Same as RJ Reynolds Same as RJ Reynolds
Dreams
US Flue-Cured 1839 Same as Premier - Packs that can be sold at retail
Sante FE American Spirit Same as RJ Reynolds Same as RJ Reynolds
Nat Sherman Nat Sherman Same as RJ Reynolds Same as RJ Reynolds
Note: Our system keeps track of all purchases and credits. For approved returns we will issue a credit
amount based on the original purchase price. In some cases like items may have different credit
amounts?
Revised Monday, March 25, 2013

RENFRO SUPPLY RETURN POLICIES
We can offer credit based on manufacturers policy, if we can receive credit we will offer credit based on our chart
below. If product is damaged by us during processing or shipping or came from Mfg damaged and we are notified in a
timely manner we will issue full credit.
Tobacco
Loose Leaf, Plug, Twist, Pipe, RYO Cigarette
Dry Snuff
Cigars
Full Packs or Boxes
Loose Cigars
Moist Snuff
Tobacco Snuff
US Tobacco Snuff
RJR/Am Snuff Co. Snuff
Tobacco Accessories
Filtered Tubes
Cigarette Rolling Papers
Rolling Machines
Zippo Lighters
Wraps
Gum, Mints, Candy
100% Returnable
No Returns
100% Returnable
No Returns
100% Returnable as defined by Mfg
100% Returnable by Renfro Sales Rep. (Product cannot
be older than 11 months)
100% Returnable if in 5 Can White Box from Rep.
100% if we damage or damaged in shipping
No Returns
No Whlse Returns, Consumer can return to Mfg.
No Whlse Returns, Consumer can return to Mfg.
No Returns
100% from major Mfgs such as Hershey, Mars, Nestles,
Wrigley, Cadbury.
No Returns
No Returns
No Returns
No Returns
Drinks
Paper Products
Novelty & seasonal Candy
Automotive Products
Medical
Lil Drug
100%
Other Non-Lil Drug Items
No Returns
Halls or Ludens
100%
Health & Beauty
Lil Drug
100%
Non Lil Drug
No Returns
Snacks
If you are on our MVE (Multi-Vendor End-Cap) Program 100%
we can return your MVE Snack Items.
Not on MVE Program
No Returns
Pet Food
No Returns
Grocery
No Returns
Household
No Returns
Hardware & General Merchandise
No Returns
E-Cigarettes Blu - No Returns on Starter Kits. Stores can call 888-207-
4588 or Talk to their Lorillard Rep.
Blu – 100% return on Bad Cartridges & Bad Disposables
Metro – Consumer should check Metro web site
http://www.metroecigs.com/ or call 888-NICOTEK
Revised Monday, March 25, 2013