renfro supply return policies - Renfro Supply Company
renfro supply return policies - Renfro Supply Company
renfro supply return policies - Renfro Supply Company
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RENFRO SUPPLY RETURN POLICIES<br />
Cigarette & Tobacco manufacturers have changed and/or eliminated many of their <strong>return</strong> <strong>policies</strong>. This has created<br />
confusion and misunderstandings on what can be <strong>return</strong>ed, when it can be <strong>return</strong>ed, and how to <strong>return</strong> product to<br />
<strong>Renfro</strong> <strong>Supply</strong>. In the past our policy was fairly simple, standard, and consistent with all manufacturers. Due to<br />
Manufacturer changes we thought it would be helpful to document our <strong>return</strong> policy by Manufacturer. (Most recent<br />
change is from Lorillard 11/12/10….they have discontinued their <strong>return</strong> policy like RJR & Ph. Morris)<br />
As in the past <strong>Renfro</strong> <strong>Supply</strong> will guarantee products as the manufacturer allows and deliver the freshest available.<br />
Store’s Procedures for all <strong>return</strong>s:<br />
• For cigarettes, check the chart to determine what can be <strong>return</strong>ed. Contact your Retail Manufacturer. Rep if<br />
questions. See www.<strong>renfro</strong><strong>supply</strong>.com on the NEWS Tab for a list of Mfg. Reps.<br />
• Most other tobacco items are guaranteed, but may have a special manufacturer <strong>return</strong> procedure. For other tobacco<br />
product <strong>return</strong> procedure check with your Mfg. Rep. Also check our web site for possible details and procedures.<br />
• Contact your <strong>Renfro</strong> sales person to let them know you have items to be picked up & make arrangements with<br />
them to come in and pick up. If items were ordered or shipped wrong and we can re-sell the item we can take it back.<br />
Delivery drivers are not allowed to pick up items for <strong>return</strong>.<br />
• Separate items you know are bad or damaged from the items that are good. Your salesperson can help you<br />
determine this when necessary.<br />
• Remove all retail price labels. If labels are not removed we may have to charge a restocking fee.<br />
• Sign and date the form used to list the items being <strong>return</strong>ed, the best form to use is a blank multipart <strong>Renfro</strong><br />
Invoice. Your sales person can <strong>supply</strong> you with this form.<br />
<strong>Renfro</strong>’s Procedures for all <strong>return</strong>s:<br />
• All products delivered are the freshest available or we will exchange/refund your purchase amount.<br />
• Salesperson will write up the items for <strong>return</strong> on a multi-part form by listing each item and quantity.<br />
• Salesperson will sign and date the form used to list items being <strong>return</strong>ed.<br />
• Salesperson will leave a dated and signed copy of items being <strong>return</strong>ed with store manager or owner.<br />
• Salesperson* will deliver product and proper paper work to <strong>Renfro</strong>’s Accounting office so a credit memo can be<br />
entered<br />
• Credit amounts will be determined based on the price when item(s) were purchased. Credit Memo will be<br />
delivered to store by your <strong>Renfro</strong> <strong>Supply</strong> Salesperson or Delivery Driver.<br />
• If Cigarettes are older than a year we can not take as a <strong>return</strong> with out a Mfg. Sticker.<br />
* <strong>Renfro</strong> delivery people can not pick up, <strong>return</strong>, and give you proper credit for <strong>return</strong>able items.<br />
If you need a sales person to help with this call <strong>Renfro</strong> <strong>Supply</strong> at 800-467-1334<br />
Revised Wednesday, August 15, 2012
RENFRO SUPPLY RETURN POLICIES<br />
Cigarettes Mfg Brands Can be <strong>return</strong>ed Can not be <strong>return</strong>ed<br />
Commonwealth<br />
Farmers Tobacco<br />
Malibu, Montclair,<br />
USA Gold, Sonoma,<br />
Fortuna<br />
KY Best, Chisum<br />
Filtered Cigars<br />
- Cartons that can be resold<br />
- Unintentionally Damaged Packs if<br />
damaged by <strong>Renfro</strong> <strong>Supply</strong><br />
- Out of Date product, but must have<br />
Mfg sticker.<br />
- Cartons that can be resold<br />
- Unintentionally Damaged Packs if<br />
damaged by <strong>Renfro</strong> <strong>Supply</strong><br />
- Out of Date product, but must have<br />
Mfg sticker.<br />
JT International Wave, Wings - Cartons that can be resold<br />
- Unintentionally Damaged Packs if<br />
damaged by <strong>Renfro</strong> <strong>Supply</strong><br />
- Out of Date product, but must have<br />
Mfg sticker.<br />
Liggett<br />
Lorillard<br />
Philip Morris<br />
Eve, Pyramid, Liggett<br />
Select<br />
Newport, Kent,<br />
Maverick, True<br />
Benson & Hedges,<br />
Marlboro, Va Slims,<br />
Parliament, Merit,<br />
Basic, Cambridge,<br />
L&M, Chesterfield, Ph<br />
Morris Commander<br />
- Cartons that can be resold<br />
- Unintentionally Damaged Packs if<br />
damaged by <strong>Renfro</strong> <strong>Supply</strong><br />
- Out of Date product, but must have<br />
Mfg sticker.<br />
- Cartons that can be resold<br />
- Unintentionally Damaged Packs if<br />
damaged by <strong>Renfro</strong> <strong>Supply</strong><br />
- Unintentionally Damaged Packs if<br />
damaged by <strong>Renfro</strong> <strong>Supply</strong><br />
- Ph Morris has said they DO NOT<br />
want any cartons <strong>return</strong>ed. If we<br />
send the wrong item by mistake we<br />
will replace it.<br />
Premier Marketing Shields - Cartons that can be resold<br />
- Unintentionally Damaged Packs if<br />
damaged by <strong>Renfro</strong> <strong>Supply</strong><br />
- Out of Date product, but must be<br />
approved by Mfg Rep.<br />
RJ Reynolds<br />
S & M Brands<br />
Camel, Salem, Vantage<br />
Winston, Doral, Pall<br />
Mall, Monarch, Now,<br />
More, , Misty, GPC<br />
Baileys, Tahoe,<br />
Riverside<br />
- Cartons that can be resold<br />
- Unintentionally Damaged Packs if<br />
damaged by <strong>Renfro</strong> <strong>Supply</strong><br />
- Cartons that can be resold<br />
- Unintentionally Damaged Packs if<br />
damaged by <strong>Renfro</strong> <strong>Supply</strong><br />
- Packs that can be sold at retail<br />
-Product we have discontinued<br />
with out Mfg sticker<br />
- Packs that can be sold at retail<br />
-Product we have discontinued<br />
with out Mfg sticker<br />
- Packs that can be sold at retail<br />
-Product we have discontinued<br />
with out Mfg sticker<br />
- Packs that can be sold at retail<br />
-Product we have discontinued<br />
with out Mfg sticker<br />
- Packs that can be sold at retail<br />
- Packs that can be sold at retail<br />
- Packs that can be sold at retail<br />
-Product we have discontinued<br />
with out Mfg sticker<br />
- Packs that can be sold at retail<br />
- S&M changed their <strong>return</strong><br />
policy on 9/1/2012. They DO<br />
NOT allow Returns to<br />
Wholesale.<br />
Kretek Internt’l Djarum, Sweet Same as RJ Reynolds Same as RJ Reynolds<br />
Dreams<br />
US Flue-Cured 1839 Same as Premier - Packs that can be sold at retail<br />
Sante FE American Spirit Same as RJ Reynolds Same as RJ Reynolds<br />
Nat Sherman Nat Sherman Same as RJ Reynolds Same as RJ Reynolds<br />
Note: Our system keeps track of all purchases and credits. For approved <strong>return</strong>s we will issue a credit<br />
amount based on the original purchase price. In some cases like items may have different credit<br />
amounts?<br />
Revised Wednesday, August 15, 2012
RENFRO SUPPLY RETURN POLICIES<br />
We can offer credit based on manufacturers policy, if we can receive credit we will offer credit based on our chart<br />
below. If product is damaged by us during processing or shipping or came from Mfg damaged and we are notified in a<br />
timely manner we will issue full credit.<br />
Tobacco<br />
Loose Leaf, Plug, Twist, Pipe, RYO Cigarette<br />
Dry Snuff<br />
Cigars<br />
Full Packs or Boxes<br />
Loose Cigars<br />
Moist Snuff<br />
Tobacco Snuff<br />
US Tobacco Snuff<br />
RJR/Am Snuff Co. Snuff<br />
Tobacco Accessories<br />
Filtered Tubes<br />
Cigarette Rolling Papers<br />
Rolling Machines<br />
Zippo Lighters<br />
Wraps<br />
Gum, Mints, Candy<br />
100% Returnable<br />
No Returns<br />
100% Returnable<br />
No Returns<br />
100% Returnable..as defined by Mfg<br />
100% Returnable if in Red Box and scanned by UST<br />
100% Returnable if in 5 Can White Box from Rep.<br />
100% if we damage or damaged in shipping<br />
No Returns<br />
No Whlse Returns, Consumer can <strong>return</strong> to Mfg.<br />
No Whlse Returns, Consumer can <strong>return</strong> to Mfg.<br />
No Returns<br />
100% from major Mfgs such as Hershey, Mars, Nestles,<br />
Wrigley, Cadbury.<br />
Drinks<br />
Paper Products<br />
Novelty & seasonal Candy<br />
Automotive Products<br />
Medical<br />
Lil Drug<br />
Other Non-Lil Drug Items<br />
Halls or Ludens<br />
Health & Beauty<br />
Lil Drug<br />
Non Lil Drug<br />
Snacks<br />
If you are on our MVE (Multi-Vendor End-Cap) Program<br />
we can <strong>return</strong> your MVE Snack Items.<br />
Not on MVE Program<br />
Pet Food<br />
Grocery<br />
Household<br />
Hardware & General Merchandise<br />
No Returns<br />
No Returns<br />
No Returns<br />
No Returns<br />
100%<br />
No Returns<br />
100%<br />
100%<br />
No Returns<br />
100%<br />
No Returns<br />
No Returns<br />
No Returns<br />
No Returns<br />
No Returns<br />
Revised Wednesday, August 15, 2012
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