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Flattery WILL get you everywhere. If you feel angry, betrayed, cross, incandescent, tired, fed-up, at a loss, exasperated, infuriated, maddened, furious, wound up, worn out, exhausted, fuming, livid, irritated, disappointed, let down, disenchanted, crestfallen, embittered, cynical, resentful, offended and aggrieved......... forget it. Get over it. It’s your job to be nice. Go and do it
In tricky times, headcount, counts. Who stays and who goes? Stop being an employee. Employees are expendable. Become a trusted, reliable, most-wanted Brand. Be distinctive, be a brand. Brands are remembered, trusted, sought after and paid for, at a premium. Differentiate yourself from the rest. What is it that you can do better than the rest? What is it about you that shouts; ‘Commitment’, ‘passion’, ‘excellence’? What is it that makes you distinctive? Responsible for people? Turn them all into brands. We all like to shop in the store where there is choice, where there are brands we know and trust. Fill your store full of brands. How do you do that? 1. Stand for something – what do you really believe in? Don’t be afraid to tell people. 2. Always deliver. Rather die in the attempt than let someone down. © Roy Lilley 43
Page 1 and 2: 2012 Top Tips for Terribly Treacher
Page 3 and 4: Contents >> Click on the Heading to
Page 5 and 6: Roy Lilley T Here is nothing new in
Page 7 and 8: Today, this lunch-time go to the st
Page 9 and 10: Carry a Note-Book In these electron
Page 11 and 12: You can’t manage what you can’t
Page 13 and 14: Complaints - we love ‘em It’s t
Page 15 and 16: Agree a course of action ‘How sha
Page 17 and 18: What about you? Changing jobs, look
Page 19 and 20: sort out, enquire, or apologise for
Page 21 and 22: 32. Have you: in the last two month
Page 23 and 24: One more thought. Try this quick qu
Page 25 and 26: again, and again, and again. [For N
Page 27 and 28: inventory and expedited shipping wo
Page 29 and 30: Meetings - take them seriously Meet
Page 31 and 32: 4 Get all the information in place
Page 33 and 34: We are yet to make real use of Twit
Page 35 and 36: Write like a leader. Its all 2esy 4
Page 37 and 38: Of course, the world is very differ
Page 39 and 40: Leaders are servants Lots of people
Page 41: Success and innovation are probably
Page 45 and 46: 1. What drives you? Do you have a g
Page 47 and 48: 22. What is your message? When your
Page 49 and 50: 39. How much of a “threat” are
Page 51 and 52: 57. Relax. Do you presenting yourse
Page 53 and 54: Need to slash the budget, save mone
Page 55 and 56: the supplier let’s do a deal that
Page 57 and 58: This is a time for managers to be l
Page 59 and 60: Try and get good gossip working for
Page 61 and 62: Six things to think about: � Set
Page 63 and 64: Politics is at the heart of everyth
Page 65 and 66: The vision thing I was talking with
Page 67 and 68: Visions rarely include numbers. Vis
Page 69 and 70: “Life is pretty simple: You do so
Page 71 and 72: Do you really know what you are doi
Page 73 and 74: Perhaps there are a small number of
Page 75 and 76: Quality is about knowing what you w
Page 77 and 78: Beware complexifiers and complicato
Page 79 and 80: The Principles of Management Henri
Page 81 and 82: 13. Initiative - Using the initiati
Page 83 and 84: 8. Are you excited about what you d
Page 85 and 86: calories. The reason, we are stupid
Page 87 and 88: Messages from the front line When I
Page 89 and 90: Ann Burtonwood [amburtonwood@hotmai
Page 91 and 92: 4 You have to have reward for your
Page 93 and 94:
Rob Jones [robjjones@btinternet.com
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