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Newsletter September 2008 - arcelor logistics

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newsletter<br />

Shared services — Logistics<br />

Process & Continuous<br />

Improvement Manager<br />

Name: Johan Boonen<br />

Age: 29<br />

Nationality : Belgian<br />

Location : AMLB – Antwerp<br />

Job description: Process & Continuous<br />

Improvement Manager<br />

Johan Boonen has been working for the<br />

Group since July 2007 at the ArcelorMittal<br />

Logistics office in Antwerp. He started here<br />

as Project Manager.<br />

Q: What exactly did you do then?<br />

I joined the Group coming from a container carrier’s <strong>logistics</strong><br />

branch. As such, I was not familiar with conventional cargo or our<br />

IT system so the first few months at ArcelorMittal Logistics meant<br />

a steep learning curve for me. I was involved in a service<br />

improvement project for our Stainless customers which are<br />

served by our Genk branch and an analysis of the operating<br />

procedures of our external quay service in Antwerp. Next to that,<br />

I initiated a number of smaller projects concerning our internal<br />

reporting tools and the working relationship with our suppliers.<br />

Q: Now you are Process & Continuous Improvement<br />

Manager. Can you explain what this job means for you?<br />

The key word is quality. Building on the international standards,<br />

we are creating an awareness that there is always room for<br />

improvement in our organization. We use the input from all our<br />

stakeholders to identify areas of improvement and put action<br />

plans in place to ensure that every opportunity to better ourselves<br />

is fully used.<br />

It is a challenge to convince people that self-criticism is not only<br />

healthy but a necessity in order to keep ahead of the game, but it<br />

is a challenge I like and fully embrace.<br />

Q: What are your main missions?<br />

It is my role to identify areas of improvement across our<br />

organization and network, to challenge the existing processes<br />

and to support management in translating the quality<br />

requirements into procedures.<br />

I am also responsible for internal and external audits, the<br />

organizational KPI model and our annual customer and<br />

employee satisfaction surveys.<br />

Q: What are your goals in life?<br />

I still have a long future ahead of me and do not know what my<br />

destination will be at this point. All I can wish for is that, whatever<br />

I find on my way, will help me in becoming a better and happier<br />

colleague, partner, friend and father.<br />

Q: What does it mean for you to work for an international<br />

group like ours?<br />

Working for ArcelorMittal has broadened my horizon. It is an<br />

exciting idea that, thousands of miles away, very different people,<br />

doing very different jobs, are working towards the same goals<br />

and values. It also opens up a range of career opportunities as<br />

our company, whilst growing every day, stretches across a<br />

number of industries, countries and cultures. Our recent record<br />

financial results underline that we are in an excellent shape to<br />

face the challenging times ahead and that is a reassuring thought<br />

as well.<br />

Q: Is there something you’d like to add?<br />

A better picture of myself, maybe? ☺<br />

ArcelorMittal Logistic France<br />

“Agency Department”<br />

As a result of a joint TCO (Total Cost Ownership) action with<br />

ArcelorMittal Fos during the past few months, ArcelorMittal<br />

Logistics France will now act as sole shipping agency for all<br />

vessels discharging or loading bulk cargoes at ArcelorMittal Fos’<br />

private terminal, starting October 1 st .<br />

This decision, materialized by a service agreement signed by<br />

both ArcelorMittal Logistics France and the ArcelorMittal Fos<br />

manager, will more than double the number of vessels served by<br />

ArcelorMittal Logistics France, from the current annual number of<br />

34 to approximately 90 vessels per year.<br />

Apart from the noteworthy collaboration between ArcelorMittal<br />

Logistics France, the TCO team and ArcelorMittal Fos iron ore/<br />

coal department.<br />

Let us hope that what is happening in Fos will extend to other<br />

ArcelorMittal sites so that a<br />

more advantage will be<br />

derived from the proven<br />

professionalism of all<br />

ArcelorMittal Logistics agency<br />

services.<br />

Next month we’ll have an<br />

article about the activities of<br />

the TCO team in Fos.<br />

Voices from the world of Logistics<br />

Ukraine<br />

Our colleagues from ArcelorMittal Kryviy Rih in Ukraine were<br />

recently provided with an urgent request to produce and ship a<br />

bell rod for commissioning in a blast furnace at the Zenica Plant.<br />

Since it was a time bound project, the rod, 16 meters long and 3<br />

tons heavy, was produced and made ready within a week’s time<br />

and then sent by a chartered aircraft to the Zenica Plant.<br />

The whole process was completed within three weeks (including<br />

production time).<br />

It was a new, successful experience for the Arcelor Mittal Kryviy<br />

Rih shipping team.<br />

Congratulations to the Kryviy Rih team for handling this urgent<br />

request in such a smooth way!

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