THE BOTTOM LINE

What We Do
We are a business consultant company that assist
companies in enhancing their customer experience.
Customer service is the best way to differentiate
from your competitors. Companies have
forgotten that not only is the customer experience
the number one way to increase their bottom line,
it is needed to stay in business. Customers who
receive a bad experience may never visit your
establishment again. On the other hand, most
customers will pay more for a product if they have
a great experience at that establishment.
Training
Training seminars
Site visit
Secret Shopper
How we do it
Conduct seminars to assist businesses with their
customer experience for business owners, management,
and frontline workers. We also do site
visits to access what changes, if any, are needed
to ensure your business is successful.
Our Success Stories
Worked at a major retailer for 10 years in fine
jewelry maintaining #1 in sales in the district utilizing
my customer service techniques. When
the economy began to take a nose dive, I started
at a mobility communication company where I
climbed the ladder to success rapidly starting
from the bottom. Within 5 years I was Area Manager
Lead for 31 locations doing exactly what I
want to do for your company. I knew nothing
about the industry, but I did know how to ensure
my customers had a great experience with each
visit which turned into sales and loyal customers
as I learned about the business.
Most sales in the district
Top 10 rep for 2 years out of approx. 800
Summit winner as a store manager
Out of 61 stores were #2 in GA 2014
Mentor of 15+ mentees all have advanced
More about our story
When asked about my success or how I turned a
particular location around, my answer has always
been I enhanced the customer experience with
the original staff. You must understand that if
you do not take care of your customer base, your
company will not survive. Exceptional customer
service will propel your company above the competition
and your sales will soar!
How your establishment looks is part of the customer experience.
Who We Are
We are the company that will train your management
and frontline staff to enhance their customer
experience. This will drive your sales because
your customers will market for you by giving their
friends POSITIVE reviews about your establishment.
As a result, you will increase your bottom
line.
Allow me and my company to train your staff on
how to take care of your customers, so that they
will become repeat customers and refer customers
to your establishment. Our success depends
on your success.
We want your business to be
successful
‘When your clients, customers, patients, patrons,
or etc. visit your establishment, ensure they are
receiving top notch service with a SMILE. No
matter how BIG or SMALL your business is, always
equip your associates with the tools necessary
to take care of your customers. They will
return for repeat business, as well as, refer other
customers. Let The Bottom Line assist you in
taking your company to the NEXT level.
Great training for adults and
teens entering the workforce.
Contact Us
The Bottom Line
1477 Fenwick Drive SW
Marietta, GA 30064
(404) 747-9898
bottomlinesecret@yahoo.com