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PRODUCT CARRIER
ENGINEERING
SERVICES AN
SERVICES SOLUTIO
INNOVATIVE TELECOMMUNICATION
SOLUTIONS FOR THE CONNECTED WORLD

Equipment manufacturers and software vendors are
on a path of hyper-innovation to meet the changing
demands of their customers. They face the additional
challenge of balancing investments in developing
innovative new products while at the same time
sustaining their existing portfolio. Further, the new
products must meet the stringent quality criteria
of their customers, and must be introduced so that
they provide a sustainable competitive advantage.
BUSINESS CHALLENGES
FACING EQUIPMENT AND
SOFTWARE VENDORS
Technology is changing the human experience, creating new connections between people, products, and markets around the
world. These emerging trends are opening up new opportunities as well as new challenges for equipment and software vendors.
The challenges vary, depending upon the stage of the investment lifecycle.
CRITICAL
technology
Aricent’s product engineering services team helps
equipment manufacturers and software vendors
compete effectively by providing pre-packaged
software frameworks and comprehensive product
lifecycle services that have been fine-tuned over
two decades of working with the most innovative
companies in telecommunications.
Our services are delivered through flexible business
models, including: skilled resource augmentation,
SLA-based engagement, and risk rewards models with
joint product development, enabling our customers
to accelerate time-to-market of new products and
improve profitability of existing products.
HIGH
MODERATE
LOW
profitability
competition
EARLY STAGE
In the early stage, product development
is characterized by a sense of urgency
stemming from the need to be the first
to market with a new innovative solution.
The time pressure is further compounded
by the lack of competent resources
and limited budgets. There is a delicate
balance between cost, number of expert
resources, and time-to-market that is
required to succeed in this stage.
GROWTH STAGE
The growth stage product development
is undoubtedly the most challenging
phase for any organization—success
brings its own set of challenges. Agility
and feature velocity becomes paramount
to be ahead of the competition, while
continuing to maintain high quality. This
stage requires flexibility in resourcing,
and investments in testing and quality,
to ensure a bug-free product.
MATURE STAGE
The telecom sector is capital-intensive
and requiring products to be depreciated
over a period of 5 to 7 years. Supporting
mature product lines while investing
in new products and technologies is a
major drain on the scarce resources of
telecom equipment manufacturers in the
mature stage of the product lifecycle.

CAPABILITIES
Aricent’s technical expertise spans all domains in the communications industry.
With 10,000+ employees working on technologies such as LTE, WiMAX, Routing/
Switching, 2G/3G, etc., we address the need for deep domain expertise across the
entire product lifecycle. We specialize in multi-domain solutions such as fixed-mobile
convergence, IP-based mobile backhaul, and triple- and quad- play services.
FLEXIBLE ENGAGEMENTS
We offer a wide range of engagement models that address the distinct needs of small,
medium and large organizations. These range from standard time-and-materials and
fixed-price engagements, to higher level approaches where Aricent absorbs more of
your risk, such as models that use SLA-based incentives and risk/reward arrangements
involving investment in your products. Our delivery models include a variety of staffing
and collaboration approaches: on-site at customer, offshore/near- shore, global delivery
team, staff augmentation, and turn-key execution.
PRE-PACKAGED
SOFTWARE
We offer a robust set of pre-packaged software frameworks along with comprehensive
product lifecycle services based on deep expertise in communications. These
include software frameworks and protocol stacks for core, access, and aggregation
networks, including 2G/3G, LTE, WiMAX, femtocells, switching and routing, and
signaling software like SS7 and SIP. We also offer audio/video CODECS, multimedia
applications, Location-Based Services applications and more.
LEVEL 1
Skilled resources
augmented to
support projects
LEVEL 2
Feature level
development/
testing ownership
LEVEL 3
Maintainance
of complete
product line
includes
LEVEL 4
Development
at fixed price
with SLA-linked
bonus/penalty
Lab transfer
PARTNERSHIPS
LEVEL 5
Development
and complete
system
integration
with SLAs
LEVEL 6
Risk and
reward sharing—
investment
in customer
products
LIFECYCLE SERVICES
At Aricent’s Product engineering services, we have the resources, processes,
experience, and competence to work across the product life cycle; be it in an early,
growth, or maturity stage.
DESIGN DEVELOP TEST SUPPORT
In the connected world, no company is an island. We collaborate with other innovation
and communications leaders to ensure that our services and deliverables are at the leading
edge and comply with the latest standards. Some of our strategic partners include;
HARDWARE
Adax
HP
Kontron
SOFTWARE
GoAhead
Montavista
Oracle
Wind River
Emerson
IBM
Monolith Software
Open Clovis
Visionael
SILICON
ARM Broadcom Cavium Networks
Design Art Networks Intel Infineon Technologies
LSI Marvell Mindspeed
MIPS NetLogic Picochip
Switchcore Texas Instruments Wintegra
Vitesse
UNMATCHED QUALITY
Our quality processes are based on industry best practices and our decades of
experience. Our standards have been evaluated for compliance by multiple external
agencies, and we have received accreditation on international quality and process
models, including ISO 9001 (2008), TL9000, and CMMI Level 5 (ver 1.2). We are also
certified on standards for information security (such as ISO 27001 which governs
how we protect our own and customers’ intellectual property), and on environmental
management standards (such as ISO 14000 and the U.S. Occupational Safety,
Health, and Administration).
ACCOLADES
Some of the recognition we have received from the industry includes:
• # 1 Global Telecom R&D Services provider by Zinnov
• Top 25 Companies in DQ Top 50 Survey
• Mobility TechZone Distinction in Wireless backhaul
• INTERNET TELEPHONY’s TMC Labs Innovation Award

CLOSER TO OUR CUSTOMERS
THROUGH A GLOBAL
DELIVERY MODEL
CASE STUDIES
Aricent is a global company with design, development, and support
centers in all major parts of the world.
• 9 of the top 10 Telecommunications Equipment Manufacturers
are Aricent customers
• 8 of the top 10 Mobile Device Manufacturers are Aricent customers
• 7 of the leading Service Providers are Aricent customers
• 500M+ devices ship with Aricent software
• Portfolio of more than 125 licensable software frameworks
• Participated in delivering some of the world’s first Femtocell,
WiMAX, and in-flight broadband solutions
LTE Design And Development
Aricent designed and developed the eNodeB software components, including Intra eNodeB
transport as well as operations and maintenance software for leading Asian equipment vendor.
We accelerated product development timelines while improving product quality by introducing
advanced test simulators for various eNodeB components. By leveraging Aricent’s deep
domain expertise in LTE, the customer was able to accelerate time-to-market by six months.
Next-Generation Ethernet Edge Aggregation Node Development
Aricent designed, developed, and integrated the software components to develop productionready
Ethernet Edge Aggregation devices for a leading global supplier of network infrastructure.
We also provided test frameworks to accelerate development and improve product quality.
As a result of this engagement, the customer was able to reduce development cost by 85%,
and achieved first mover advantage in the Ethernet Edge Aggregation market.
Testing
We worked with a customer who is a leading micro-telecom equipment manufacturer that
helps operators expand their reach to rural-market profitably. They were looking for a partner
who could validate and test the Base Station Controller (BSC) and Mobile Switching Center
(MSC) product in a live operator-like environment and perform end-to-end interoperability
testing with Tier 1 equipment in a standard operator environment.
Aricent helped a leading micro-telecom equipment vendor to plan and execute end-to-end
testing of their Base Station Controller (BSC) and Mobile Switching Center (MSC) product.
The engagement also included interoperability testing of the A interface, including Base
STOCKHOLM
HELSINKI
Station Subsystem Management Application Part (BSSMAP) and Direct Transfer Application
Part (DTAP) protocols. We helped the customer reduce their overall testing costs by 50%.
SEATTLE
CHICAGO
SAN FRANCISCO
PALO ALTO
DALLAS
AUSTIN
HEADQUARTERS
DESIGN STUDIOS
DEVELOPMENT CENTERS
SALES/SUPPORT OFFICES
COPENHAGEN
AMSTERDAM
NEW YORK
BOSTON LONDON
NAMUR
NEW JERSEY PARIS
WASHINGTON DC
TAMPA
MUNICH
KIEV, VINNITSA
MILAN
GURGAON
NUREMBERG
DUBAI
BEIJING
SEOUL
TOKYO
SHANGHAI
TAIPEI
SHENZHEN
CHENNAI HO CHI MINH CITY
BANGALORE
SYDNEY
GSM Sustenance
Aricent worked closely with a leading network equipment manufacturer to understand their
people, customers, processes, and technology, and successfully transitioned five million lines
of code, 190+ Engineers in UK and India without causing disruption to the existing customer
base. As a result of this engagement, the customer was able to sustain their contractual
obligations on their legacy product lines and improve profitability, while freeing up resources
to work on next generation products.
Technical Assistance Center
We worked with a leading US-based network equipment manufacturer to create a dedicated
technical assistance center (TAC). Their need was to support Media Gateways, IP Switches,
Routers, Wireless Access Points, and Security products installed across the world with 100+
service providers and millions of enterprises. We ensured that 90% of the cases in the queue
were picked up within 15 minutes, resulting in the highest rating (4.7 out of 5) in their annual
customer satisfaction survey. The customer was also able to optimize their operational and
maintenance expenses as a result of this engagement.
JOHANNESBURG

The Aricent Group is a global innovation and technology services company that helps clients
imagine, commercialize, and evolve products and services for the connected world. Bringing
together the communications technology expertise of Aricent with the creative vision and user
experience prowess of frog, the Aricent Group provides a unique portfolio of innovation capabilities
that seamlessly combines consumer insights, strategy, design, software engineering, and
systems integration. The client base includes communications service providers, equipment
manufacturers, independent software vendors, device makers, and many other Fortune 500
brands. The company’s investors are Kohlberg Kravis Roberts & Co., Sequoia Capital, The Family
Office, Delta Partners, and The Canada Pension Plan Investment Board.
info@aricent.com
PES Brochure aricent.com © 2013 Aricent Group. All rights reserved.
All Aricent brand and product names are service marks, trademarks, or registered marks of Aricent Inc. in the United States and other countries.