Winthrop P. Rockefeller Cancer Institute - UAMS Medical Center

Winthrop P. Rockefeller Cancer Institute

Dr. Rahn Video

Welcome!
Overview of common practices and procedures
Tour of building
Onsite orientation

Winthrop P. Rockefeller Cancer Institute
Guiding Principles
1. Create a patient-friendly environment
2. Create an efficient, collaborative, supportive
environment for employees
3. Be financially responsible
4. Be environmentally responsible
5. Create a recognizable, distinct building
6. Ensure seamless connection of buildings
7. Plan for long-term expansion

BUILDING INFORMATION
Amenities, Appearance, Offstage/Onstage

12 th Floor
11 th Floor
10 th Floor
9 th Floor
8 th Floor
7 th Floor
6 th Floor
5 th Floor
4 th Floor
3 rd Floor
2 nd Floor
1 st Floor
Shell space for future research floor
Research floor (to open mid-2011)
Cancer Institute Administration; Division of Hematology/Oncology;
Department of Orthopaedics administrative offices
Research floor divided between Department of Orthopaedics
(to open August ‘10) and other lab space (to open mid-2011)
Shell space for future clinical/administrative floor
Cancer Clinics
Cancer Clinics
Division of Cytopathology and Pharmacy; temporary location
of Department of Volunteer Services
Infusion 4; Research Gallery
Shell space for future Clinical Procedure Suite; temporary
location of Patient Support Center
Women’s Cancer Clinics
(To open July 30) Central Business Center; Welcome Desk; Cancer Blood Draw; Healing
Garden; MRI; temporary gift shop; grand piano (To open mid-2011) Food court;
Patient Support Center; Pastoral Care; Department of Volunteer Services; gift shop

Building Information
• Hours of operation
– Appointments scheduled from 7:30 am-4:00 pm
– Welcome Desk available 7:00 am-7:00 pm
– Patient transport available from 7:00 am-7:00 pm
– Building will be secured from 7:00 pm-7:00 am
(must use badge to access front door)
– Please notify the police if you have a patient
leaving after 7:00 pm. SAFETY FIRST!

Building Amenities
The following amenities will be available for patients
and employees:
High-speed wireless Internet
Natural lighting throughout the building
Coffee bars
Gift shop
Food court (2011)
Patient relaxation rooms (2011)
Business center
Covered balconies
Pastoral care with new chapel (2011)

Building Amenities:
Patient Elevators
The 12 floors of the Cancer Institute are connected by
a bank of patient elevators.

Building Amenities:
Healing Garden
The Healing Garden, located near the MRI, will offer
a peaceful setting with a water feature and outdoor
seating.

Building Amenities
Additional amenities will be available for employees:
Mail center and vending machines located in the third floor
bridge
Break areas located away from the patient flow
Conveniently located conference rooms
Shared coffee areas and research “bays” allow for
collaboration

Building Information
Onstage/Offstage
All areas where patients, families and guests are
present are considered “on-stage.”
This includes any public space such as waiting rooms,
hallways, lobby, or reception areas.
All areas that are restricted to staff only are
considered “off-stage.”
This includes staff lounges, restrooms, cubicles, workrooms,
offices, and laboratories.
Third floor bridge is an “off-stage” area for personal cell
phone use, mail centers, vending machines, etc.

Building Information: Wayfinding
Employee Routes
Employee access will be through the “back of house” hallways
and elevators, offering quick and easy routes from one
location to another.
Additional information is available on specific employee routes
(see handout.) Directions included are:
• From Parking 3 to Cancer Institute
• From Hospital to front door of MRI
• To vending machines and mailboxes
• Distribution Service deliveries
• To access research areas on 3 rd , 4 th , 8 th and 9 th floors
• From Outpatient Bridge to Cancer Institute service elevators

Building Information: Wayfinding
Employee Routes
Blood products, specimens, research-related materials,
carts, food deliveries, etc. will be transported through
the offstage areas.
Staff elevators will be designated as “Clean” and
“Dirty”
• Clean is for food and emergency patient transport
• Dirty for trash, DLAM carts, and biohazard materials

Building Information: Appearance
Building Appearance Guidelines
The look and feel of the Cancer Institute’s expansion tower has
been designed to create an environment that reflects a sense of
comfort, hope and healing for our patients and guests.
• The concept is based on the feel of a good hotel rather than a clinical
facility.
• The space is also designed to provide a supportive environment for
staff; one that promotes collaboration and team work.
The Building Appearance Guidelines will help us live in the
building space as it was designed to function and to promote a
professional and respectful appearance to the public.

Building Information: Appearance
Building Appearance Guidelines
The use of extension cords is prohibited. If needed, you may
purchase a power strip through UAMS Engineering and
Operations.
The location and number of equipment of all
telecommunication (data ports, PCs and telephones) is based
on pre-established guidelines. Change requests should be
submitted by the departmental or clinical manager to the
building manager for review.
The location of equipment and supplies in clinical areas has
been standardized to ensure consistency. To obtain templates or
to request to alter the functionality of any clinic space, the
manager or director should contact the building manager.

Building Information: Appearance
On-Stage Building Aesthetics
Only artwork selected by the Art Committee may be hung on
walls or displayed in on-stage areas.
No personal pictures, art, or certificates should be displayed.
All signage is standardized for color, location and verbiage, per
UAMS guidelines
No paper, laminated, or hand-made signs may be displayed.
Temporary signage (blood drive, influenza immunizations, seminar
announcement) must be pre-approved and follow guidelines
developed by Marketing and Communications. Approved signs
may be displayed up to 2 weeks before an event and removed
(by the department) within 2 days following the event.

Building Information: Appearance
On-Stage Building Aesthetics
Nothing should be affixed to walls, doors, windows or other
structures with nails, tacks, tape, or any other adhesive devises.
Public spaces will be decorated and furnished by the UAMS
design team. No furnishings or decorations may be moved,
added, discarded, or replaced by individuals or departments.
Seasonal decorations will be coordinated through the Cancer
Institute Operations Committee in order to maintain consistency
throughout the facility.
All employees share in the responsibility of keeping the on-stage
areas clean of trash/debris.

Building Information: Appearance
Off-Stage Building Aesthetics
Off-stage areas should remain professional and consistent with
the interior décor of the building.
Non-work related personal items (family photos, plants, clocks, etc.) in
private work stations/offices must be consistent with a
professional image.
All off-stage areas should be kept clean of clutter.
Staff lounges and work rooms may include approved bulletin
boards, display cabinets and mail boxes. These should be kept
up-to-date, neat and orderly.
Only the employee’s name should be posted on lockers.

Building Information: Appearance
Off-Stage Building Aesthetics
Doors leading into laboratory areas must display appropriate
emergency and safety information.
Any personal appliance or electronic device (toasters, fans, space
heaters, microwaves, coffee pots, and refrigerators) not purchased through
UAMS must be approved by Occupational Health and Safety.

Building Information: Dress Code
Dress Code: General Guidelines
Employees are expected to maintain a professional
business appearance
Be professional and well groomed
Wear ID badge correctly and appropriate attire
Maintain utmost respect and professionalism
Check with department head for specific dress code
guidelines for your area
See the UAMS Medical Center Dress Code Policy
(HR.2.04)

Building Information: Dress Code
Dress Code: Specifically…
Do not use cell phones or personal ear pieces, Bluetooth
devices in patient care areas.
Do not eat, drink, or chew gum in patient care areas.
Jeans are not allowed in patient care areas.
Sleeveless attire is not permitted during patient care
activities unless covered by jacket, sweater, or lab coat.
Open toe shoes or sandals may not be worn in patient
care areas.
Artificial nails or tips should not be worn by patient care
employees.
Tattoos and piercings (other than traditional ears) should
be concealed.

Yes
or
No?

Yes!

Yes
or
No?

No!

Building Information
Recycling
Aluminum and plastics recycling containers will be
located in waiting rooms and break rooms
All patient information and HIPAA documents will still
go to the gray Shred Smart bins
All non-HIPAA paper will go into green recycling bins
located on the 2 nd , 5 th , and 11th floors, in the 5 th
floor staff elevator lobby and near rooms #1104
and #235.
Recycling contact: Robert Airo

Building Information
Smoking and Tobacco Use Policy
UAMS is a tobacco free environment
No smoking anywhere on UAMS campus!
(Including cars and parking decks)
Policy pertains to employees, patients, family
members, visitors, Licensed Independent Practitioners,
contractors – anyone at UAMS
No tobacco products are allowed – cigarettes,
smokeless tobacco, pipes, cigars, etc.

Building Information
Smoking and Tobacco Use Policy
Information regarding policy and assistance with
smoking cessation will be provided to patients
during: admission process, outpatient clinic visit,
inpatient stay, ED visit
The UAMS Police will be issuing citations for
violations (Arkansas Clean Air Act of 2009)
Fines will range from $100 to $500

PATIENT AND GUEST EXPERIENCE
Hospitality, Patient Arrival, Wayfinding

Patient and Guest Experience
Patients are everyone’s responsibility.
We must ensure they have a consistent experience!
For patient service issues contact: Porter Puckett

UAMS Service Theme

Purpose vs. Task
What is your purpose?
To ensure patients and guests receive comfort, hope
and healing!
What is your task?
Day to day things we do to fulfill job duties.
Your task should never override your purpose!

UAMS Service Standards
The Service Standards are the actions we use to make
“Comfort, Hope and Healing” happen for our
patients and families.
•Safety
•Respect
•Excellence
•Image
•Efficiency

Service Standard-Safety
• Use the Patient Safety Net to report and record variances
• Know the locations of the Automatic External Defibrillator and
fire extinguishers
• Be familiar with the safety resources for your area
• Verify the patient identifiers on every patient, every time
• Call the police for security related issues
• Call 911 for patient/employee related emergencies

Service Standard-Safety
Call the Campus Operations Call Center ( 686-
5891) to resolve the following issues
Physical plant issues
Clinical Engineering: TV, Nurse Call, Tube System, and medical
equipment
Occupational Health and Safety related issues
Telecommunications: phone jack installation, cell phones, etc
Mail services
Environmental Services
Bookstore
Parking

UAMS Service Recovery
In the event that there has been a problem or issue,
and the Service and Behavioral standards have not
been met, then each employee is empowered to
provide Service Recovery.

Patient Arrival
Patient Parking
Patients will be directed to park in Parking 3
Direct them to park on levels 2B, 3B, 4B, 5B
They will go to the Cancer Institute elevator in the
northwest corner of the deck and go to 2B
Exit the elevator and follow the signs to the Cancer
Institute entrance
Patients may also be dropped-off or use valet
parking located in the circle drive of the Cancer
Institute

Welcome Desk
Services
Arrange for a taxi
Notary service
Store luggage
Send/receive faxes
Check email
Information Provided
Lodging
Support groups
UAMS Wayfinding
Weather and flights
Restaurants, salons,
barbers, shopping, etc

Patient Registration
New patients will go to the Central Business Center
located on the first floor
Existing Patients may use the kiosk
Help facilitate the patient check- in process
Kiosk located in the lobby and each of the cancer
clinic/infusion center waiting rooms
Patients can use their driver’s license, a credit card, or
just type in their name to initiate the process

Patient Transport
Valet services will be offered at the Cancer Institute
front door
Two golf carts will be available for patient
transportation needs from Parking 3 to the Cancer
Institute, OPC clinics and Stephens Spine Institute.
There will be transporters available to transport
patients within the Cancer Institute and to other
areas within the hospital

Wayfinding
Pathway
UAMS’ wayfinding system is called Pathway
The Cancer Institute’s wayfinding system follows the
same principals of Pathway

What exactly are these rings??

Pathway-Campus Elements

Numbered Entrances
2
3
1

Numbered Parking Decks

Numbered Parking Decks
2
P
Parking 2
1
P
Parking 1 3
P
Parking 3

Campus Elements- Pathway System

Landmark Elevators

Cancer Institute- Wayfinding

Research Gallery-Skybridge
A new skybridge from the fourth floor will connect to the
current Outpatient skybridge
Will provide easy access for patients needing to reach
other areas of campus.
This area will be called our Research Gallery and will
feature displays and information on our research programs.

Cancer Institute- Wayfinding
Naming Standards
ACRC
Winthrop P. Rockefeller
“Cancer Institute”

Naming Standards
The Cancer Institute is one building, not two.
Do not use LONC, MONC, SONC, etc…
Acronyms are confusing to patients. We must use
the full and correct names: Medical Oncology,
Surgical Oncology.

Naming Standards
CRDM
Walker Tower 10 th floor
Floors 6 & 7
Current Name
Ottenheimer Education
Center
2 nd floor
OPC Infusion Center
MIC/7C
New Name
Cancer Clinical Trials Office
Conference Center
Cancer Clinics
Patient Support Center
Women’s Cancer Clinics
Infusion Clinic 1
Infusion Clinic 4

Naming Standards
Healing Garden
Cancer Blood Draw
Central Business Center
Welcome Desk

Room Numbering System
Floors 2, 5, 6, 7,10,11 will be numbered using the
new numbering system.
Floors 3, 4, 8 and 9 room numbers will remain the
same for the time being.

New Room Numbering System
CI 3-330

Patient Programs
Seeds of Hope
Sponsored by the Cancer Institute Auxiliary
Patients will receive two tokens when they finish
treatment
They will be invited to toss one token into a vessel in the
first floor lobby (leave Hope for Others)
They can take one token with them (take Hope with
them)

Patient Programs
Tunes on Tuesday
Coordinated by the Cancer Institute volunteer office
Each Tuesday at noon, music will be featured in the
lobby atrium
Musical performances by churches or school groups can
be scheduled for other times during the week.

SAFETY AND SECURITY

Safety
Building access control
Significantly increased over the Walker Tower
Cameras in all elevator lobbies, exterior of building
and high security areas (Pharmacy)
Access Control on all exterior doors, stairwells and
staff elevators
All floors are “partitioned” with access control
Pharmacy completely secured
24/7 Recording and alarming capability to UAMS
Police Department

Safety
Badge access
If you don’t have your badge, you probably cannot
get into your work area
Badges are needed during normal work hours as
well as when the building is “closed” for normal
operations
Access to many areas will only be permitted if you
have a need to be there

Safety
Emergency Codes
Code Black
Active Shooter
Code Green
Mass Casualty
Code Gray
Severe Weather
Code Pink
Infant/Child Abduction
Code Red
Fire
Flipchart / EICS

Building Tour…