Vijay Anand Vijay Anand
Vijay Anand Vijay Anand
Vijay Anand Vijay Anand
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The Developer of Tomorrow<br />
<strong>Vijay</strong> <strong>Anand</strong><br />
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The big questions for you<br />
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Expectations of today’s developer<br />
� Are you a product manager?<br />
� What is the big unsolved problem you are going after?<br />
� What is the unique solution that only you can solve<br />
well?<br />
� What is the durable advantage your solution will have<br />
that others cannot replicate very quickly?<br />
� Are you an entrepreneur?<br />
� Are you testing your assumptions?<br />
� Are you going through the build-measure-learn loop<br />
fast?<br />
� Are you pivoting when appropriate?<br />
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Be clear on the mission before you<br />
embark on the journey<br />
To be a premier innovative growth company<br />
that improves our customers’ financial lives so profoundly…<br />
they can’t imagine going back to the old way<br />
We serve these end customers<br />
Consumers Small Businesses<br />
…and those who serve them<br />
Accountants<br />
Financial<br />
Institutions<br />
Health<br />
Care<br />
Players<br />
“Better Money Outcomes”<br />
Financial… making & saving<br />
money, grow & profit<br />
Productivity… turning drudgery<br />
into time for what matters most<br />
Compliance… without even<br />
having to think about it<br />
Confidence… from the wisdom<br />
& experience of others<br />
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Develop core capabilities and make it part<br />
of everyone’s role<br />
Intuit applies two core capabilities to delight customers…<br />
Customer<br />
Customer<br />
Driven Innovation<br />
Driven<br />
Innovation<br />
Find An Important<br />
Customer Problem<br />
And Build Durable<br />
Advantage<br />
That We Can Solve<br />
Well<br />
Love Metrics<br />
• Deliver the customer benefit<br />
• They actively use<br />
• They proactively recommend<br />
Design for Delight<br />
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Customer Driven Innovation<br />
Find An Important<br />
Customer Problem<br />
And Build Durable<br />
Advantage<br />
That We Can Solve<br />
Well<br />
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Three pillars of design<br />
thinking<br />
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Extremely<br />
likely<br />
Customer Love Metrics<br />
Would you recommend the product to others<br />
Promoter<br />
Passive<br />
Neutral<br />
10 9 8 7 6 5 4 3 2 1 0<br />
Net Promoter<br />
Score<br />
=<br />
% Promoter<br />
Detractor<br />
minus<br />
Extremely<br />
unlikely<br />
% Detractor<br />
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95-105<br />
9765590632<br />
100-115<br />
9354240167<br />
105-115<br />
: 9845540421<br />
95-100<br />
9972582678<br />
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Jyoti, Student, Guwahati,<br />
Assam<br />
Needs career<br />
information,<br />
education services<br />
Ramesh Kumar, Hospital Employee,<br />
Jaipur, Rajasthan<br />
Needs bus schedule,<br />
local news<br />
Nageshwara, Farmer,<br />
Andhra Pradesh<br />
Needs weather,<br />
news, market<br />
prices for crops<br />
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"I'm actually as<br />
proud of many of the<br />
things we haven't<br />
done as the things<br />
we have done.”<br />
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Today’s Developer<br />
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Thank you<br />
vijay_anand@intuit.com<br />
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