MicroLog TCR-2000 English User's Manual

MicroLog TCR-2000
User’s Manual
Version 1.50
Contents are subject to change without prior notice.
Not all features stated in this manual are standard.
SW v1.2.0 Manual build100430

Table of Contents
MicroLog TCR-2000 ............................................................................... 1
User’s Manual ...................................................................................... 1
General Safety Precautions .................................................................... a
Usage Notice............................................................................................ i
General Notice ..................................................................................... i
Limited Liability .................................................................................... i
Chapter 1 Product Overview ................................................................. 1
Outside View ......................................................................................... 2
Top View ............................................................................................ 2
Bottom View ...................................................................................... 2
Front-Side View ................................................................................. 3
Rear-Side View ................................................................................... 3
Left-Side View .................................................................................... 3
Buttons and Functions ........................................................................... 4
Lights and Indicators .............................................................................. 5
Chapter 2 Getting Started ..................................................................... 6
Starting Up TCR-2000 ............................................................................ 7
Connecting Mains Adapter ................................................................ 7
Turning Power On .............................................................................. 7
Understanding Normal Use Screens .................................................. 8
Understanding Notations................................................................... 9
Exploring Main Menu ........................................................................ 9
Operating the Main Menu ............................................................... 11
Configuring Date and Time .............................................................. 11
Configure Current Date ................................................................ 11
Configure Current Time ............................................................... 12
Configure Date Format ................................................................ 13
Choosing Type of Connection to Telephone ........................................ 13
Direct Connection to Telephone Line .............................................. 14
Wiring to Phone Line ................................................................... 14
Making Relevant Menu Configuration ......................................... 14
Connection to Telephone Handset .................................................. 16
I

Table of Contents
Wiring to Telephone Handset ...................................................... 16
Making Relevant Menu Configuration ......................................... 17
Getting Memory Card Ready for Use ............................................... 18
Insert Memory Card ..................................................................... 18
Format Memory Card .................................................................. 18
Eject Memory Card ...................................................................... 20
Making a Test Recording ..................................................................... 20
Trying Out Telephone Recording ..................................................... 20
Try Out Sound Reproduction ........................................................... 21
Try Out Volume Adjustment ............................................................ 21
Chapter 3 Basic Functions and Operations .......................................... 22
Recording Calls .................................................................................... 23
Auto Record Outbound Calls............................................................ 23
Auto Record Inbound Calls .............................................................. 24
Manually Record Inbound/Outbound Calls...................................... 25
Record Face-to-Face Conversations ................................................. 25
Assigning Recordings for Importance .............................................. 26
Bookmarking Recordings ................................................................. 26
Tagging Messages to Recordings ..................................................... 27
Tagging “Case ID” ........................................................................ 27
Tagging “Comment” .................................................................... 28
Tagging “Value” ........................................................................... 28
Characters Input .............................................................................. 29
Activating “Recording Announcement” ........................................... 30
Playing Recordings ............................................................................... 31
Playing Recording Instantly .............................................................. 31
Using the Function “Direct Play”.................................................. 31
Using the Menu “Play from Last” ................................................. 32
Making Use of “Play Standby Mode” ............................................... 32
Playing the Currently Pointed Recording ..................................... 33
Putting Sound Reproduction in Pause ......................................... 33
Interrupting Sound Reproduction ................................................ 33
II

Table of Contents
Playing Previous/Next Recording ................................................. 33
Moving Backward/Forward Fast .................................................. 34
Initiating “Partial Loop Play” ........................................................ 34
Exiting from Play Standby Mode .................................................. 35
Checking Up Recording Information ................................................ 35
Searching for Recordings ..................................................................... 37
Utilizing One-Touch Speedy Search ................................................. 37
Utilizing the Menu “Search Record” ................................................ 38
Chapter 4 Advanced Features and Operations ..................................... 39
Password and Protection ..................................................................... 40
Introduction ..................................................................................... 40
User Password ............................................................................. 40
Advanced Password ..................................................................... 40
Memory Card Password............................................................... 40
Enabling Password Protection ......................................................... 41
Entering Password-Protected Menu ................................................ 42
Changing Protected User Password ................................................. 43
Changing Protected Advanced Password ......................................... 44
Disabling Password Protection ........................................................ 45
Advanced Recording ............................................................................ 45
Selecting Recording Trigger ............................................................. 45
Record Start/Stop by Hook Detection .......................................... 45
Record Star/Stop by VOX Detection ............................................ 46
Record Start/Stop by Manual-Control ......................................... 48
Adjusting Gain.................................................................................. 48
Enabling/disabling AGC .................................................................... 49
Recycling Memory Card Storage Space ............................................ 49
Enabling/disabling Voice Encryption ................................................ 50
Storing Only the Important Call ....................................................... 50
Monitoring Calls Live ....................................................................... 51
Setting Valid Recording Length ........................................................ 52
Adding Predefined Comments ......................................................... 52
III

Table of Contents
Recording “Recording Announcements” ......................................... 54
Advanced Playback .............................................................................. 55
Entering Recordings Menu Mode .................................................... 55
Searching for Recordings ............................................................. 56
Assigning Recordings for Importance .......................................... 56
Saving Recordings ........................................................................ 57
Deleting Recordings ..................................................................... 57
Modifying Recording’s Case ID, Comment and Value .................. 58
Inserting Bookmarks ........................................................................ 58
Enabling/Disabling AVC .................................................................... 59
Enabling/Disabling Noises Cancel .................................................... 59
Advanced Search ................................................................................. 60
Using Multiple Options for Search ................................................... 60
“B1.Date” Menu .......................................................................... 60
“B2.Time” Menu .......................................................................... 60
“B3.Number” Menu ..................................................................... 60
“B4.Important” Menu .................................................................. 61
“B5. Case ID” Menu ..................................................................... 61
“B6.Comment” Menu .................................................................. 61
“B7.Value” Menu ......................................................................... 61
“B8.Clear All” Menu ..................................................................... 61
“B9.Seach” Menu ......................................................................... 62
Browsing Through Result of Search ................................................. 62
Reproducing Sounds from Result of Search ..................................... 62
Chapter 5 Exploring Main Menu in Depth ............................................ 64
Play from Last ...................................................................................... 65
Search Record ...................................................................................... 65
User Setting ......................................................................................... 65
Advanced Setting ................................................................................. 68
Engineering Setting .............................................................................. 73
System Software Upgrade ................................................................... 75
Chapter 6 Options and Add-On ........................................................... 77
IV

Table of Contents
Anti-Slide Plate .................................................................................... 78
Earphone & External Microphone ....................................................... 78
Recording Announcer TD-100P ............................................................ 79
Recording Announcer TD-100H ........................................................... 80
Telephone Handset Adapter TA-100R ................................................. 81
Touch-tone Commander TC-100P........................................................ 82
Extended Microphone Pod MRD-01 .................................................... 84
Chapter 7 Power Supply ...................................................................... 85
Introduction ......................................................................................... 86
Using Mains Adapter ........................................................................... 86
Using AA Battery .................................................................................. 86
Installing Battery .............................................................................. 87
Battery Low Alert ............................................................................. 88
Safety Guidelines ............................................................................. 88
Using Car Power Adapter ..................................................................... 88
Changing Clock Battery ........................................................................ 88
Chapter 8 USB Connection and Computer Management ...................... 90
Introduction to TCR-2000 Player ......................................................... 91
Installing TCR-2000 Player ................................................................... 91
Connecting TCR-2000 to Computer ..................................................... 92
Using USB Cable Connection ............................................................ 93
Using USB Card Reader .................................................................... 94
Disconnecting TCR-2000 to Computer ................................................. 94
Chapter 9 Technical Data .................................................................... 96
Diagram for Supported Options ........................................................... 97
Application Summery for Add-On ........................................................ 98
Main Unit Specifications .....................................................................100
Appendix .......................................................................................... 102
Symbols for LCD Display .....................................................................103
System Alert Tone...............................................................................104
Questions and Answers ......................................................................105
Troubleshooting .................................................................................108
V

General Safety Precautions
General Safety Precautions
To maximize the life and safe use of your unit, always be sure to
follow the warnings, precautions and maintenance recommendations
in this user’s manual.
■ To prevent the risk of fire of shock hazards, do not expose this
product to rain or moisture.
■ Do not disassemble the product nor change electronic
components as this may cause electric shock or fire.
■ Unplug and move power adapter away from 110/220V
commercial power outlet in case you smelled something
burning. Remove AA battery out of battery compartment too,
if there is any.
■ Keep the product in dry and cool storage if you don’t intend to
use.
■ Unplug and move power adapter away from 110/220V
commercial power outlet in case you discovered
over-temperature on this product.
■ Do not use this product under direct sunshine or aside high
heat apparatus such as fire stove.
■ Do not use this product at the location that is reachable from
babies or young children.
a

Usage Notice
Usage Notice
General Notice
■ Unless otherwise you have obtained written consent from
Multisuns, you can’t adapt, translate, or broadcast this manual
for the purpose other than the user’s manual of this product.
■ Multisuns reserve the right to update or change the content of
this manual without prior notice to the readers.
Limited Liability
Multisuns’ liability for death or personal injury caused by their
negligence or for any liability that shall not be capable of limitation
under applicable law shall not be excluded or limited.
1) Multisuns aggregate liability in respect of any claim or series of
connected claims, or any other legal or equitable action shall
not exceed the total amount paid by the buyer to Multisuns for
the applicable copy or copies of the products or for the services
that gave rise to the claim; and
2) By applicable law, in no event shall Multisuns be liable to
resellers or end users for special, exemplary, punitive,
consequential or incidental damages, including loss of profits,
software, data or equipment, costs of procurement of
alternative products; or
3) Services, loss of contracts, or loss of business opportunity,
whether or not reasonably foreseeable, even if advised of the
possibility of such damages, in any manner relating to the
product or the breach of any warranty or obligation contained.
i

Chapter 1 Product Overview
Chapter 1 Product Overview
� Outside View
� Buttons and Functions
� Lights and Indicators
1
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Chapter 1 Product Overview
Outside View
Top View
Built-in
Mic.
Built-in
Speaker
Bottom View
Clock Battery
Compartment
LCD Screen Power Light Recording Light
Numeric/Function
Buttons
2
AA Battery
Compartment
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Chapter 1 Product Overview
Front-Side View
Earphone Socket
Rear-Side View
Left-Side View
Phone set
Socket
Microphone Socket
Telephone Line Socket
USB
Connector
Mains
Adapter
Connector
Handset
Socket
3
Memory Card Slot
Telephone Socket
Power
Switch
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Chapter 1 Product Overview
Buttons and Functions
Name Description Name Description
PREVIOUS
FAST
BACKWARD
PLAY/PAUSE
FAST FORWARD
NEXT
ENTER
UP
DOWN
4
START PHONE REC /
PARTIAL LOOP PLAY
BOOKMARK
STOP
JUMP TO BOOKMARK /
ASSIGN IMPORTANCE
START MIC REC
AVC
ESC
VOLUME DOWN
VOLUME UP
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Chapter 1 Product Overview
Lights and Indicators
Light Description
Green LCD Steady light indicates that power is on and
power supply is normal. Blinking light
indicates that battery is low and it’s time to
run battery change.
Red LCD Steady light indicates that record is active
and in progress. No light indicates that
record is inactive. Blinking light indicates
that storage media free space is less than 2
hours. (Blinking indicator takes place only
when record is inactive.)
� Tips: » If power switch has been set to the “on” position
but no green LCD light is seen, in normal case it
indicates no power supply and in the worst case it
indicates broken machine.
» TCR-2000 will not start recording and shows
“Battery low” in the LCD display in 3 minutes after
green LCD light started blinking.
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Chapter 2 Getting Started
Chapter 2 Getting Started
� Starting Up TCR-2000
� Choosing Type of Connection to
Telephone
� Making a Test Recording
6
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Chapter 2 Getting Started
Starting Up TCR-2000
Connecting Mains Adapter
Plug two-pronged pins on mains adapter to commercial power outlet
(110/220VAC). Then, plug the power adapter cable male connector
into DC 5V socket on rear of unit.
Turning Power On
Put power switch to on position, you turn the
power on. As soon as the power goes on, LCD
screen shows momentarily the model and
system software version number (Fig. 2-1) and
stops on the current date/time screen as shown
in Fig. 2-2. In this manual this screen is
particularly named to Standby Date/Time
screen or “normal use” screen.
If TCR-2000 found the date is 2005/01/01
other than current date, it gives you the date
configuration screen as shown in Fig. 2-3,
inviting you to update the date immediately.
7
TCR-2000
Ver 1.2.0
Fig. 2-1
2009/01/01
09:01:06
Fig. 2-2
Date
2005/01/01
Fig. 2-3
Save:
Yes
Fig. 2-4
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Chapter 2 Getting Started
Use numeric buttons 0-9 to input the current date. Press ENTER (� )
when you are done. Press ENTER (� ) when you are asked for
confirmation (Fig.2-4).
Again, use numeric buttons 0-9 to input
current time from the time configuration
screen. Press ENTER (� ) when you are done.
Press ENTER (� ) when you are asked for
confirmation (Fig.2-5). Now, you are in
Standby Date/Time Screen.
Put the power switch to off position, you turn
power off.
� Caution: » If you want to turn TCR-2000 power off,
always do it on the time TCR-2000 is not in
recording. Otherwise, you run the risk to
crash the memory card.
» If external power supply and system time
clock lithium battery both are out, the clock
date of TCR-2000 is automatically reset to
2005/01/01.
Understanding Normal Use Screens
The Standby Date/Time screen (Fig. 2-2) displays current date and
time. According to factory setting, the current date is expressed in
YYYY/MM/DD format and the current time in expressed in 24-hour
HH/MM/SS format.
� Tip: » Date format YYYY/MM/DD is changeable to
8
Time
09:01:06
Fig. 2-5
Save:
Yes
Fig. 2-6
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Chapter 2 Getting Started
MM/DD/YYYY or DD/MM/YYYY thru “User Setting”
menu. See “Configuring Date and Time” in later
part of this chapter for details.
Press UP (△) or DOWN (▽) from Standby
Date/Time screen, you scroll to another two
screens that show total recording records (Fig.
2-7) and free storage space (Fig. 2-8) left in the
memory card and then go back. The free
storage space is expressed in HH/MM format.
In this manual these 3 screens are collectively
named to Normal Use Screen.
Understanding Notations
Graphic Description
Memory card near full (< 1 hour)
(Blink)
(Blink)
(Blink)
Memory card not present
Battery power in use
Battery power low
Exploring Main Menu
Memory card full or write protect
Total Record
345
Fig. 2-7
Rec Remain
125:43
Fig. 2-8
Using the main menu, you can play the last recording immediately,
search recordings with multiple search options, or run system
configuration. The main menu consists of five (5) primary menu
screens, A to E. Except the menu screen A, each menu screen is
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Chapter 2 Getting Started
associated with several secondary menus. See the following chart
for the listing of available menus.
Primary Menu
A.Play from
Last
Primary Menu
B.Search
Record
Secondary Menu
B1.Date
B2.Time
B3.Number
B4.Important
B5.Case ID
B6.Comment
B7.Value
B8.Clear All
B9.Search
C.User
Setting
C1.Date
C2.Time
C3.Date Type
C4.USB Connect
C5.Format SD
Card
C6.Password
C7.Rec AGC
C8.Play AVC
C9.BackLight
C10.PlayMode
C11.Noise Cancel
C12.Direct Play
C13.Logout Time
D.Advance
Setting
D1.Password
D2.Cycle Rec
D3.Rec from
D4.Trigger
D5.Line Voltage
D6.VOX Setup
D7.Gain Set
D8.Field Sel
D9.Important Only
D10.Valid Rec Len
D11.Format
D12.Delete
D13.Monitor
D14.Encrypt
D15.Save Setup
D16.Load Setup
D17.Set to Default
D18.Reboot
10
E.Engineer
Setting
E1.RingOff
E2.Min DTMF
E3.Min Noise
E4.Min Loop
E5.Kill Mode
E6.Rec Format
E7.Update Version
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Chapter 2 Getting Started
Operating the Main Menu
a) Enter into top menu: Press ENTER (� ) from Standby
Date/Time screen.
b) Scroll menu: Press UP (△) or DOWN (▽).
c) Pick a menu: Press ENTER (� ). Once pressed, you enter the
first secondary screen.
d) Scroll submenu: Press UP (△) or DOWN (▽).
e) Pick a submenu: Press ENTER (� ). Once pressed, you gain
the access to select an option or input value.
f) Exit menu: Press ESC (�).
(Volume DOWN) LEFT
Configuring Date and Time
On the first time you turn the power on, it is important to set up the
system time clock (i.e. date and time). Otherwise, TCR-2000 will
stamp recordings with inaccurate date-time.
Configure Current Date
a) Press ENTER (� ) from Standby
11
UP
RIGHT (Volume UP)
DOWN
ENTER ESC (Exit)
C.User
Setting
Fig. 2-7
C1.Date
2009/01/01
Fig. 2-8
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Chapter 2 Getting Started
Date/Time screen to enter into primary menu.
b) Press DOWN (▽) twice to enter “C.User Setting” (Fig. 2-7).
Then, press ENTER (� ). Now you are in “C1.Date …” menu
screen (Fig. 2-8).
c) Press ENTER (� ) from “C1.Date …” to
launch editing mode (Fig. 2-9). Use
numeric buttons 0-9 to input year, month
and date. Or, use LEFT ( ) or RIGHT
C1.Date
2009/01/01
Fig. 2-9
( ) to move the cursor to a particular digit number and use UP
(△) or DOWN (▽) to change the number.
d) Press ENTER (� ) when finished. Press
Save:
Yes
ENTER (� ) to confirm the change when
prompted “Save Yes” (Fig. 2-10). Or,
press UP (△) or DOWN (▽) to change
“Yes” to “No” (Fig. 2.11), then press
ENTER (� ) to abort the change.
Fig. 2-10
Save:
No
Fig. 2-11
Configure Current Time
a) Press DOWN (▽) from menu screen “C1.
Date …” to enter menu screen
“C2.Time …” (Fig. 2-12).
b) Press ENTER to launch editing mode (Fig.
2-13). Press numeric buttons 0-9 to
input current time. Or, press LEFT ( )
or RIGHT ( ) to move the cursor to a
particular digit and use UP (△) or DOWN
(▽) to change the number.
12
C2.Time
09:01:06
Fig. 2-12
C2.Time
09:01:06
Fig. 2-13
Save:
Yes
Fig. 2-14
Save:
No
Fig. 2-15
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Chapter 2 Getting Started
c) Press ENTER (↵) when finished. Press ENTER (↵) to confirm
the change when prompted “Save Yes” (Fig. 2-14). Or, press
UP (△) or DOWN (▽) to change “Yes” to “No” (Fig. 15), then
press ENTER (� ) to confirm to abort the change.
Configure Date Format
a) Press DOWN (▽) from menu screen
“C2.Time …” to enter menu screen
“C3.Date Type …” (Fig. 2-16).
b) Press UP (△) or DOWN (▽) to scroll
format options. Press ENTER (� ) to pick
the desired format.
c) Press ESC (�) once to return to menu
screen “C.User Setting” and press ESC (�)
Fig. 2-16
again to return to Standby Date/Time screen.
� Tips: YYYY/MM/DD = year/month/day
MM/DD/YYYY = month/day /year
DD/MM/YYYY = day/month/year
C3.Date Type
YYYY/MM/DD
C3.Date Type
MM/DD/YYYY
C3.Date Type
DD/MM/YYYY
Choosing Type of Connection to
Telephone
TCR-2000 can connect to your telephone/line in one of two ways.
You must choose the type of connection according to the type of the
telephone you have.
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Chapter 2 Getting Started
If your phone is 2-wire analog phone, follow the directions as stated
in “Direct Connection to Telephone Line”. If your phone isn’t it (i.e.
digital PBX / IP phone), follow the directions as stated in “Connection
to Telephone Handset”.
Direct Connection to Telephone Line
This is used for analog telephone only and includes most home
telephones and cordless phones.
Wiring to Phone Line
a) Unplug telephone extension cord from the phone and change
to plug onto the socket marked “LINE”on the rear side of
TCR-2000.
b) Use the long factory-supplied line cord to connect the phone to
the socket marked “PHONE” on the rear side of TCR-2000.
Making Relevant Menu Configuration
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Chapter 2 Getting Started
a) Configure “Record from Line”: Press
ENTER (� ) from Standby Date/Time
screen and scroll to the menu screen
“D.Advance Setting” using DOWN (▽)
button, and pick the menu. Then, scroll to the secondary
menu screen “D3.Rec from …” (Fig. 2-17) using DOWN (▽)
button. If the second line doesn’t read “Line” and reads
“Handset” instead, press ENTER (� ) and then press DOWN (▽)
to change to “Line”. Press ENTER (� ) to save the new
selection.
b) Configure “Trigger Hook”: Press DOWN
(▽) from menu screen “D3.Rec from
Line”, you enter menu “D4.Trigger …”
(Fig. 2-18). In case you don’t see
“Hook” but see “VOX” or “Manual”, press
ENTER (� ) and then press DOWN (▽) until you locate the
“Hook”. Press ENTER (� ) to save the change.
c) Configure “Line Voltage”: Press DOWN
(▽) from menu screen “D4.Trigger
Hook”, you enter “D5.Line Voltage …”.
Choose -24V (Fig. 2-19) or -48V (Fig.
2-20) according to your telephone line.
To choose, press ENTER (� ) and then
press DOWN (▽) to toggle between -48V
and -24V. Press ENTER (� ) to save the
new selection. If you don’t know the voltage of your
telephone line, try -48V setting first.
� Tips: » Don’t plug line cords to the two sockets marked “
15
D3.Rec from
Line
Fig. 2-17
D4.Trigger
Hook
Fig. 2-18
D5.Line
Voltage -24V
Fig. 2-19
D5.Line
Voltage -48V
Fig. 2-20
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Chapter 2 Getting Started
” and “ ” on the left side of TCR-2000 if your
configuration is “D3. Rec from Line”.
» TCR-2000 automatically configures “D4. Trigger
Hook” every time you saved “D3. Rec from Line”.
To prevent false setting, you are advised to
configure the menu “D3.Rec from” first.
» TCR-2000 won’t start/stop recording
automatically if your selection is “Manual”
(D4.Trigger Manual). It starts recording only
after you pressed START PHONE REC (▼) and
stops recording only after you pressed STOP
RECORDING (�). Refer to “Manually Record
Inbound/Outbound Calls” in Chapter 3 for details.
Connection to Telephone Handset
This is used for digital PBX phones and IP phones. Note that Caller
ID and digit dialed are not detected in this configuration.
Wiring to Telephone Handset
a) Unplug handset coil cord from your phone set body and change
to plug to the socket marked “ ”on the left side of TCR-2000.
b) Plug one end of the short factory-supplied cord (handset cord)
to your phone set body and the other end of the cord to the
socket marked “ ”, which is located next to the “ ” socket.
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Chapter 2 Getting Started
Making Relevant Menu Configuration
a) Configure “Record from Handset”: Press ENTER (� ) from
Standby Date/Time screen and scroll to
the menu screen “D.Advance Setting”
using DOWN (▽) button, and pick the
menu. Then, scroll to the secondary
menu screen “D3.Rec from …” (Fig. 2-21)
using DOWN (▽) button. If the second line doesn’t read
“Handset” and reads “Line” instead, press ENTER (� ) and then
press DOWN (▽) to change to “Handset”. Press ENTER (� )
to save the new selection.
b) Configure “Trigger VOX”: Press DOWN
(▽) from menu screen “D3.Rec from
Handset”, you enter menu “D4.Trigger …”
(Fig. 2-22). In case you don’t see “VOX”
but see “Line” or “Manual”, press ENTER
D3.Rec from
Handset
Fig. 2-21
D4.Trigger
VOX
Fig. 2-22
(� ) and then press DOWN (▽) until you locate the “VOX”.
Press ENTER (� ) to save the change.
� Tips: » Don’t plug line cords to the two sockets marked
“LINE” and “PHONE” on the rear side of TCR-2000
if your setting is “D3.Rec from Handset”.
» TCR-2000 won’t start/stop recording
17
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Chapter 2 Getting Started
automatically if your selection is “Manual”
(D4.Trigger Manual). It starts recording only
after you pressed START PHONE REC (▼) and
stops recording only after you pressed STOP
RECORDING (�). Refer to “Manually Record
Inbound/Outbound Calls” in Chapter 3 for details.
Getting Memory Card Ready for Use
Memory card is used to store recordings. If it is absent, call (or
meeting room) recording is not possible.
Insert Memory Card
Locate memory card and insert it to the slot marked “SD” with gold
connectors facing downwards.
� Tips: » If you insert memory card with gold connector
facing upwards forcefully, you run the risk to
damage the card slot.
» The memory card types can be SD or SDHC.
Format Memory Card
18
Gold finger
side faces
down.
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Chapter 2 Getting Started
If an unformatted memory card is inserted, follow below procedures
to conduct formatting.
a) Press ENTER (� ) from Standby Date/Time screen to enter
primary menu.
b) Press DOWN (▽) twice to enter “C. User
Setting” (Fig. 2-23) and then press
ENTER (� ) to pick.
c) Press DOWN (▽) several times to enter
“C5.Format SD Card” (Fig. 2-24) and then
press ENTER (� ) to pick.
d) Press ENTER (� ) to abort the attempt
from the default menu screen “Format:
No” (Fig. 2-25). Or, press DOWN (▽) to
change from “No” to “Yes” and press
ENTER (� ). The menu screen “Format
OK” (Fig. 2-26) will appear in a few
seconds.
C. User
Setting
Fig. 2-23
C5.Format SD
Card
Fig. 2-24
Format:
Fig. 2-25
Format OK
Fig. 2-26
No
e) Press ESC (�) to exit to “C. User Setting” and press ESC (�)
again to exit to Standby Date/Time screen.
� Caution: Don’t remove memory card out of the slot nor
turn off power under these situations: (a)
memory card formatting is in progress, (b) Voice
recording is in progress and (c) TCR-2000 is in
USB connection with computer. Otherwise, you
run the risk to damage memory card.
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Chapter 2 Getting Started
Eject Memory Card
Push the memory card downward gently and release, enabling the
card to bounce out slightly.
Making a Test Recording
Trying Out Telephone Recording
Lift up the handset of the telephone to initiate a
new outgoing call. In response, TCR-2000
lights up the red LCD located on the top side of
the unit and displays particular messages on
LCD screen (Fig. 2-27), which indicate
recording to have started.
Tel -27dB
00:00:01
Fig. 2-27
Place the handset back to the telephone cradle to terminate the call.
In response, TCR-2000 lights off the red LCD and changes the LCD
screen back to Standby Date/Time mode too, which indicate
recording to have stopped.
� Tips » If your record trigger is “Manual” (D4. Trigger
Manual), you must press START PHONE REC (▼)
to start recording and press STOP (�) to stop
recording. Refer to “Manually Record
Inbound/Outbound Calls” in Chapter 3 about
operation in details.
» If TCR-2000 can’t start recording and your record
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trigger is “VOX” (D4. Trigger VOX), you may need
to adjust SN threshold via “D6.VOX Setup” menu.
Refer to “Record Star/Stop by VOX Detection” in
Chapter 4 about adjustment how-to in details.
Try Out Sound Reproduction
Press PLAY (�||) to start sound reproduction
for the recorded call. In response, TCR-2000
displays relevant messages of the recorded call
on LCD screen. In Fig. 2-28, the mark “�”
indicates sound reproduction in progress,
[09:35:34] is the time stamp of the record call and [00:01:03] is
duration of sound reproduction.
Press STOP (�) to stop the sound reproduction.
In response, TCR-2000 shows relevant
messages of the recorded call on LCD screen.
In Fig. 2-29, the mark “tel” indicates telephone
call and [09:35:33 2009/01/01] is date-time
stamp of the recorded call.
Try Out Volume Adjustment
Press LEFT ( ) or RIGHT ( ) at anytime sound reproduction is in
progress, which decreases or increases sound volume. Volume
level can be any number from 1 to 32 and factory default is 20.
21
� 09:35:34
00:01:03
Fig. 2-28
Tel 09:35:33
2009/01/01
Fig. 2-29
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Chapter 3 Basic Functions and Operations
Chapter 3 Basic Functions and
Operations
� Recording Calls
� Playing Recordings
� Searching for Recordings
22
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Chapter 3 Basic Functions and Operations
Recording Calls
Auto Record Outbound Calls
When telephone handset is lifted up, TCR-2000 starts recording and
meanwhile shows relevant messages on LCD as shown in Fig. 3-1.
• “Tel” (telephone) call and -27dB”
signal strength detected.
• For how long recording has started,
which is expressed in hh/mm/ss
format.
Once telephone number dialed, TCR-2000 shows the detected
number on LCD screen as shown in Fig. 3-2.
• Number dialed is “5554321”.
• Recording has started for “00:00:10”
(10 seconds). The number will
increase along with the time passing
by.
23
Tel -27dB
00:00:00
Fig. 3-1
5554321
00:00:10
Fig. 3-2
After handset was placed back to the cradle, TCR-2000 stops
recording and meanwhile shows Standby Date/Time screen.
� Tips: » Number dialed cannot be detected if “Connection
to Telephone Handset” (D3. Rec from Handset) is
chosen.
» Press UP (△) or DOWN (▽), you toggle the signal
strength (Fig. 3-1) and number dialed (Fig. 3-2)
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Chapter 3 Basic Functions and Operations
screens.
» Max length of a recording is 24 hours.
Auto Record Inbound Calls
When telephone is rung, TCR-2000 shows “Call From” with incoming
phone number or Caller ID (Fig. 3-3) on LCD screen.
• “8142370” is the incoming
telephone number (Caller ID).
After handset was lifted up and conversation was started, TCR-2000
shows the recording duration on LCD screen (Fig. 3-4).
• Incoming telephone number (Caller
ID) is “8142370”.
• Recording has started for “00:00:15”
(15 seconds). This number will
increase along with the time passing
by.
Call From
8142370
Fig. 3-3
8142370
00:00:15
Fig. 3-4
After handset was placed back to the cradle, TCR-2000 stops
recording and meanwhile shows Standby Date/Time screen.
� Tips: » Press UP (△) or DOWN (▽), you toggle the
Caller ID (Fig. 3-3) and recording duration
screens.
» Caller ID is not always detected because some
PBXs and public switching networks don’t
provide this number. Consult your telephone
vendor if you like to know about the reason why.
24
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Chapter 3 Basic Functions and Operations
» Max length of a recording is 24 hours.
Manually Record Inbound/Outbound Calls
The record trigger “Manual” (D4.Trigger Manual) means that
TCR-2000 doesn’t start/stop call recording unless it is instructed to
do so.
You press START PHONE REC (▼), TCR-2000 starts recording. You
press STOP (�), TCR-2000 stops recording.
If you press START PHONE REC (▼) once again during recording,
TCR-2000 closes the current audio file and creates a new audio file
for storing upcoming voices. Meanwhile TCR-2000 resets the
recording time duration, so it shows zero [00:00:00] when recording
just restarted and “Div” on the first line of LCD screen for 3 seconds.
� Tip: » With regards to number dialed and Caller ID
supports, refer to the information as written in
Auto Record Outbound Calls and Auto Record
Inbound Calls of this chapter.
Record Face-to-Face Conversations
You press START MIC REC (�) from Standby Date/Time screen,
TCR-2000 picks up the voice received from the built-in microphone
and starts the so call “face-to-face recording” or “microphone
recording”.
• It’s “Mic” (microphone) recording
and “-27dB” signal strength
25
Mic -27dB
00:00:02
Fig. 3-5
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Chapter 3 Basic Functions and Operations
detected.
• Recording has started for “00:00:02” (2 seconds).
You press STOP (�),TCR-2000 stops recording. Accordingly
TCR-2000 shows Standby Date/Time screen.
If you press START PHONE REC (▼) once again during recording,
TCR-2000 closes the current audio file and creates a new audio file
for storing upcoming voices. Meanwhile TCR-2000 resets the
recording time duration, so it shows zero [00:00:00] when recording
just restarted and “Div” on the first line of LCD screen for 3 seconds.
�Tips: » Unless there is an external microphone plugged to
the Microphone socket, TCR-2000 uses the built-in
microphone to pick up voices.
» Max length of a recording is also 24 hours.
Assigning Recordings for Importance
Press STAR (*), you assign the ongoing recording for importance.
Once a recording is assigned for importance, TCR-2000 won’t auto
delete it even if you select to recycle the memory card storage space
through the “Cycle Record On” (D2.Cycle Rec On) configuration.
• The star sign “*” indicates
assignment for importance.
Bookmarking Recordings
Tel -20dB
* 00:01:30
Fig. 3-6
Press BOOKMARK ( ), you save a position to the ongoing recording.
Bookmark means the audio starting from this position is essential.
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Chapter 3 Basic Functions and Operations
With bookmarks, you can press JUMP TO BOOKMARK ( ) to jump to
the saved position replaying the essential audio immediately.
You are free to add 1-3 bookmarks in any
position of a given recording, but you can’t
delete any of them. The notations 1 (Fig.
3-7), 2, 3 denote the first, second and
third bookmark.
Press JUMP TO BOOKMARK ( ) the second time, you skip from the
first jumping to the second saved position, if there is. Press JUMP
TO BOOKMARK ( ) the third time, you skip from the second jumping
to the third saved position, if there is.
Tagging Messages to Recordings
It’s possible to tag 3 different messages (Case
ID, Comment and Value as shown in Fig. 3-8)
to an ongoing recording. With these
messages, you can narrow down the results of
your search.
Press ENTER (� ) at any time voice recording is
going, you gain the access to input Case ID.
Press ENTER (� ) the second time, you gain the
access to input Comment. Press ENTER (� )
the third time, you gain the access to input Value. Press ENTER (� )
the fourth time and you get back to Standby Date/Time screen.
Press ESC (�), you abort the editing mode and exit.
Tagging “Case ID”
27
Tel -45dB
1 00:02:55
Fig. 3-7
Case ID
A
Comment
Meeting
Value
0
Fig. 3-8
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Chapter 3 Basic Functions and Operations
Use numeric buttons 0-9 to input Case ID, which can be 1-12
characters in any combination from 0-9, a-z, A-Z and ASCII code
symbols. Refer to Characters Input of this chapter for the method
to key in a-z, A-Z and ASCII code symbols. Use LEFT ( ) or RIGHT
( ) to move cursor to a typed character and then press DOWN (▽)
to erase.
Tagging “Comment”
TCR-2000 comes with 8 factory-supplied comments, which are Buy,
Sale, Loan, Pay, RMA, VIP, ROD and Meeting, for your choice. Press
UP (△) or DOWN (▽) to toggle the 8 comments and press ENTER (� )
to confirm selection. If you prefer comment field in blank (without
comment), press any numeric button, which wipes out the
factory-supplied comment. If you prefer to your own entry, use
numeric buttons 0-9 to key in. Refer the descriptions explained in
Tagging “Case ID in this chapter about key-in how-to.
� Tips: » Unless otherwise you make a change, TCR-2000
tags “ROD” to all manually recorded recordings.
(i.e. under the setting of “D4.Trigger Manual”).
» Unless otherwise you make a change, TCR-2000
tags “Meeting” onto all face-to-face recordings.
Tagging “Value”
Use numeric buttons 0-9 to key in a numeric value, which can be any
number out from 1 to 999999999. To delete a digit, press LEFT ( )
or RIGHT ( ) to move cursor to it and then press DOWN (▽).
� Tip: » Unless otherwise you make a change, TCR-2000
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Chapter 3 Basic Functions and Operations
Characters Input
tags “0” (zero) to all kinds of recordings.
To input 0-9, press numeric buttons 0-9. To input a-z, A-Z and
supported ASCII code symbols, press the corresponding button as
shown in Table 3-1 first. Then press LEFT (�) or RIGHT (�) to
move cursor back to the digit number you just typed. Lastly press
UP (△) successively until you reach to the desired character.
To change character case, say from “A” to “a”, press LEFT (�) or
RIGHT (�) to move cursor to “A” first. Then, press and hold down
UP (△), which makes “A” become “B”, and follow to press 0 (zero).
On the moment you release 0 (zero), you switch the character case
but you also get “B” changed to another character too. Press UP (△)
successively until you get the “a”.
Keypad Key Corresponding Character
1 1 Space - _ + ! @ # $ %
2 2 A B C
3 3 D E F
4 4 G H I
5 5 J K L
6 6 M N O
7 7 P Q R S
8 8 T U V
9 9 W X Y Z
0 0
Table 3-1
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Chapter 3 Basic Functions and Operations
Activating “Recording Announcement”
TCR-2000 allows you to play predefined announcements (for
example “This call is being recorded for transaction verification
purposes.”) onto the phone conversation at any time you desire.
(Read Recording “Recording Announcements” of Chapter 4 about
how to prepare the predefined Recording Announcements.) The
announcements are audible to all parties on the call, and are
recorded.
Press PLAY (�||), TCR-2000 starts to play the first predefined
announcement, which needs to be prerecorded and stored in the
memory card in WAV format in advance. TCR-2000 will stop when
having reached to the end. Press STOP (�), TCR-2000 drops the
playback. If you like to play the announcement from the beginning,
press PLAY (�||) once again.
• The notation “�0” denotes the first
announcement in progress.
Press NEXT (�), TCR-2000 jumps to play the second predefined
announcement. If you like to repeat this announcement from the
beginning, press PLAY (�||) once again. Press NEXT (�) the
second time, TCR-2000 jumps to play the third announcement. If
you like to replay the first announcement from the beginning, press
PREVIOUS (�). Press VOLUME UP (�) or VOLUME DOWN (�) at
any time you want to adjust sound volume.
• The notation “�1” denotes the
second announcement in progress.
30
Tel �0 -27dB
00:01:30
Fig. 3-9-1
Tel �1 -27dB
00:01:30
Fig. 3-9-2
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Chapter 3 Basic Functions and Operations
• The notation “�2” denotes the third
announcement in progress.
� Tips: » TCR-2000 supports 10 announcements max.
» To enable predefined announcement audible to
all parties on the call, TD-100P or TD-100H (the
optional recording announcement adapter) is
required. Refer to Recording Announcer
TD-100P and Recording Announcer TD-100H of
Chapter 6 for more information.
Playing Recordings
Playing Recording Instantly
Using the Function “Direct Play”
Press PLAY (�||) from a normal use screen, which usually is the
Standby Date/Time screen, you hear sound reproduction of the
newest recording from the built-in speaker. Now you are now in
Sound Reproduction Mode. Press STOP (�), you interrupt sound
reproduction process and enter Play Standby Mode. Press ESC (�),
you leave the Play Standby Mode returning to the Standby
Date/Time screen.
� Tips » If your setting is “C10.PlayMode All File”,
TCR-2000 continues to play the previous
recording after having reached to the end of the
newest recording. TCR-2000 will go on and on
31
Tel �2 -27dB
00:01:30
Fig. 3-9-3
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Chapter 3 Basic Functions and Operations
until having finished to play the oldest recording.
» If your setting is “D1.Password On”, the “Direct
Play” function needs to be launched in 10 seconds
from the moment TCR-2000 ends the recording.
Otherwise, a password authentication process is
required. Note, this authentication process is to
verify the “memory card password”, which is
explained in Memory Card Password of Chapter 4.
Using the Menu “Play from Last”
Press ENTER (� ) from Standby Date/Time screen, you access the
menu “A.Play from Last”. Press ENTER (� ), you hear the sound
reproduction of the newest recording from the built-in speaker. The
menu “Play from Last” provides same function as “Direct Play”, which
is introduced in the former section.
Making Use of “Play Standby Mode”
Play Standby Mode means TCR-2000 is ready to serve sound
reproduction. The typical situation throwing you onto this mode is
you used the STOP (�) button interrupting an ongoing sound
reproduction process. Fig.3-10 is an example of the default screen.
• The currently pointed recording is
recorded from “Tel” (telephone)
and started on 09:05/36.
• The currently pointed recording is
recorded on 2009/01/02.
32
Tel 09:05:36
2009/01/02
Fig. 3-10
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Chapter 3 Basic Functions and Operations
Playing the Currently Pointed Recording
Press PLAY (�||), sound reproduction starts.
• The recording recorded on
09:05/36 is now being played (�).
• Sound reproduction has gone for 1
second (00:00:01).
Putting Sound Reproduction in Pause
Press PLAY (�||) during the time sound reproduction is progressing,
the sound reproduction process is paused.
• The recording recorded on
09:05/36 is now in pause (||).
• Sound reproduction has gone for 5
seconds (00:00:05).
Interrupting Sound Reproduction
Press STOP (�), the ongoing sound reproduction is interrupted.
Once interrupted, TCR-2000 is in Play Standby Mode.
Playing Previous/Next Recording
Press PREVIOUS (�) from Play Standby Mode, TCR-2000 moves the
play pointer to the previous recording. Press PLAY (�||), TCR-2000
starts sound reproduction of the pointed recording. Press NEXT (�)
from Play Standby Mode, TCR-2000 moves the play pointer to the
33
� 09:05:36
00:00:01
Fig. 3-11
|| 09:35:36
00:00:05
Fig. 3-12
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Chapter 3 Basic Functions and Operations
next recording. Press PLAY (�||), TCR-2000 starts sound
reproduction of the pointed recording.
If press PREVIOUS (�) or NEXT (�) during the time sound
reproduction is progressing, TCR-2000 immediately jump to and start
sound reproduction for the pointed recording.
Moving Backward/Forward Fast
Press FAST BACKWARD (�) / FAST FORWARD (�) from Play
Standby Mode or sound reproduction ongoing mode, TCR-2000
always move the play pointer backward / forward fast. TCR-2000
doesn’t activate sound reproduction while moving the pointer fast.
Before TCR-2000 hasn’t reached to the oldest / newest recording,
you can press STOP (�) to interrupt pointer movement. TCR-2000
will generate a beep tone, indicating having reached to the oldest /
newest recording.
Initiating “Partial Loop Play”
Partial Loop Play allows you to play a portion of a recording
repeatedly.
• When sound reproduction is in progress, press PARTIAL LOOP
PLAY ( ), you save the
beginning position (00:00:10) of
a portion of the recording (Fig.
3-13-1). Now the notation “B”,
34
A->B 09:35:45
00:00:10
Fig. 3-13-1
which denotes the ending position of the portion, becomes
blinking.
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Chapter 3 Basic Functions and Operations
• In 15 seconds later, for example,
press PARTIAL LOOP PLAY
( ) again, you save the
ending position (00:00:25) of
the portion of the recording (Fig.
3-13-2). In the meantime, sound reproduction for this
particular portion (from 00:00:10 to 00:00:25) starts and will
repeat again and again.
• Press PARTIAL LOOP PLAY ( ) once again, you cancel the
Partial Loop Play. Once canceled, sound reproduction resumes
normally.
Exiting from Play Standby Mode
Press ESC (�), you return to Standby Date/Time screen.
Checking Up Recording Information
Press UP (△) or DOWN (�) from Play Standby Mode, you can check
up the tagging message of the currently pointed recording.
Followings exhibit the major messages you can obtain from the 6
available screens.
(1) The recording is recorded on
11:35:31 of 2009/01/01, is
recorded from telephone (Tel), is
assigned importance (*) and is
bookmarked ( ). If it is recorded
from microphone, “Mic” is shown.
35
A->B 09:35:45
00:00:25
Fig. 3-13-2
Tel 11:35:31
* 2009/01/01
Fig. 3-14-1
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Chapter 3 Basic Functions and Operations
(2) The recording is recorded on
11:35:31 and is an outbound call
Out 11:35:31
(Out). And, phone number
3215544
“3215544” is detected. If it is an Fig. 3-14-2
inbound call, “In” is shown. If no
number is detected, “No number” is shown.
(3) The recording is recorded on
11:35:31, is having length of
00:01:15, is assigned “importance”
(*), is bookmarked ( ) and is
encrypted ( ).
(4) The recording is recorded on
11:35:31, no Case ID (CID).
(5) The recording is recorded on
11:35:31 and is having “no
comment” (CMT).
(6) The recording is recorded on
11:35:31 and is having “0” value
(VAL).
If press PREVIOUS (�) or NEXT (�) from one of the 6 screens, you
see tagging messages of the newly pointed recording. You will get a
beep tone if you have reached to the oldest or newest recording.
If you press PLAY (�||) from one of the 6 screens, you activate
sound reproduction. If you press PLAY (�||) particularly from the
recording length screen (e.g. Fig. 3-14-3), you will see the length
timer being counting down, which display style is different from
36
Len 11:35:31
* 00:01:15
Fig. 3-14-3
CID 11:35:31
No Case ID
Fig. 3-14-4
CMT 11:35:31
No comment
Fig. 3-14-5
VAL 11:35:31
0
Fig. 3-14-6
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Chapter 3 Basic Functions and Operations
normal operation.
� 11:35:31
00:01:15
� 11:35:32
00:01:14
Searching for Recordings
Utilizing One-Touch Speedy Search
This section explains advanced operations for FAST BACKWARD ( )
/ FAST FORWARD ( ), which is referred to “one-touch speedy
search”.
• When FAST BACKWARD ( ) /
FAST FORWARD ( ) is pressed
the first time, the notation “ ”
(Fig. 3-15-1) or “ ” appears,
representing play pointer is now moving backward/forward in 1x
(100%) speed.
• When FAST BACKWARD ( ) /
FAST FORWARD ( ) is pressed
the second time, the notation “ ”
(Fig. 3-15-2) or “ ” appears,
representing play pointer is now moving backward/forward in 2x
(200%) speed.
• When FAST BACKWARD ( ) /
FAST FORWARD ( ) is pressed
the third time, the notation “ ”
37
� 11:35:33
00:01:13
�� 11:35:31
2009/01/01
Fig. 3-15-1
��� 11:35:37
2009/01/01
Fig. 3-15-2
���� 11:35:41
2009/01/01
Fig. 3-15-3
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Chapter 3 Basic Functions and Operations
(Fig. 3-15-3) or “ ” appears, representing play pointer is now
moving backward/forward in 3x (300%) speed.
Press STOP (�), you interrupt the movement. When having
reached to the oldest / newest recording, TCR-2000 provides a beep
tone.
Utilizing the Menu “Search Record”
You can search for recordings using the primary menu B (Fig. 3-16).
1) Press ENTER (� ), you enter the primary menu.
2) Press DOWN (▽), you access the menu
“B.Search Record” (Fig. 3-16); press
ENTER (� ), you enter the first secondary
menu “B1.Date…”.
3) Press UP (△), you access the last
secondary menu “B9.Search” (Fig. 3-17).
B9.Search
Fig. 3-17
4) Press ENTER (� ), you launch the search
action. Not long, TCR-2000 shows the oldest recording on the
LCD screen.
5) Pres NEXT (�) if you like to access the next successive
recording.
Read Chapter 4, you will get more information for this function.
38
B.Search
Record
Fig. 3-16
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Chapter 4 Advanced Features and Operations
Chapter 4 Advanced Features
and Operations
� Password and Protection
� Advanced Recording
� Advanced Playback
� Advanced Search
39
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Chapter 4 Advanced Features and Operations
Password and Protection
Introduction
TCR-2000 is inclusive of 3 different secret codes or passwords, in
which two are used to control the access of two restricted areas and
one is used to prevent unauthorized users from reading recorded
audio/data from memory card.
User Password
This refers to the code set forth in the menu “C6.Password” and is
used to prevent unauthorized users from gaining the access to the
primary menu C (“C. User Setting”).
Advanced Password
This refers to the code set forth in the menu “D1.Password” and is
used to prevent unauthorized users from gaining the access to the
primary menus C, D, and E (“C. User Setting”, “D. Advance Setting”
and “E. Engineering Setting”).
Memory Card Password
This refers to the code stored on memory card and is used to prevent
unauthorized users from using TCR-2000 to access to the audio and
call metadata stored in memory card.
In practice, you must rely on the function “Direct Play” and the two
menus “A. Play from Last” and “B. Search Record” to search for and
40
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Chapter 4 Advanced Features and Operations
replay the audio and call metadata stored in memory card.
Therefore you are prohibited to operate “Direct Play” and “A. Play
from Last” and “B. Search Record” if you don’t have this password.
� Tips » When TCR-2000 stores the first recording to a
newly formatted memory card, it also
automatically and silently copies the code from
“C6. Password” to the memory card. Once this
code is written to the memory card, it becomes
Memory Card Password.
» For security reason, TCR-2000 restricts users to
change or delete the Memory Card Password. If
users must delete the Memory Card Password,
they can only format the memory card.
» Memory Card Password is also used to prevent
unauthorized users from using TCR-2000 Player
(free computer software) to access to the audio
and call metadata stored in memory card.
Enabling Password Protection
Follow below steps to set password from “off” to “on” state, which
has same meaning as enabling password protection.
1) Press ENTER (� ) from Standby Date/Time screen and enter
“D1.Password” using DOWN (�) and ENTER (� ) buttons.
2) Change the state from “Off” to “On” (Fig.
4-1) using DOWN (�) and ENTER (� )
buttons.
D1.Password
On
Fig. 4-1
3) Press ENTER (� ) to use the current password, or type down your
41
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Chapter 4 Advanced Features and Operations
new password code, from Advance PWD
screen (Fig. 4-2). The code can be any
number from 0-9 with max length of 12
digits.
4) Press ENTER (� ) or retype your code when
you are prompted to confirm (Fig. 4-3).
42
Advance PWD:
8888
Fig. 4-2
Confirm:
8888
Fig. 4-3
5) Press ESC (�) to return to Standby Date/Time screen.
� Tip: The factory default code for Advanced Password is
8888.
Entering Password-Protected Menu
This section describes particularly the procedures to enter into the
password protected menu from Standby Date/Time screen. Read
Advanced Playback and Advanced Search of this chapter for more
information about the menu supported functions.
1) Press ENTER (� ).
2) Type your code from the password screen
(Fig. 4-4). The code is subject to User
Password or Advanced Password,
depending on your identity.
3) Then, press ENTER (� ) when you finished the input. You are
now in the primary menu.
4) Press ESC (�) to exit.
Password:
0000
Fig. 4-4
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Chapter 4 Advanced Features and Operations
�Tips: » TCR-2000 will return to the Standby Date/Time
screen if authentication is not passed.
» TCR-2000 will bring you out of menu (i.e. log you
out) if you don’t press a button for more than 30
seconds from login. The 30 seconds time period is
factory default and is reprogrammable through
menu “C13. Logout time”.
Changing Protected User Password
People owning valid User Password or Advanced Password are
having the privilege to change the password protected User
Password. This section describes particularly the procedures
started from Standby Date/Time screen.
1) Follow the procedures as described in Entering
Password-Protected Menu of this chapter.
2) Enter “C6.Password” menu (Fig. 4-5-1)
and press ENTER (� ).
3) Type down your new code from User PWD
screen (Fig. 4-5-2). The new code can
be any number from 0-9 with max length
of 12 digits.
4) Retype your new code when prompted to
confirm (Fig. 4-5-3).
5) Press ENTER (� ) to confirm the change.
6) Press ESC (�) to exit.
43
C6.Password
Fig. 4-5-1
User PWD:
0000
Fig. 4-5-2
Confirm:
0000
Fig. 4-5-3
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Chapter 4 Advanced Features and Operations
�Tip: The factory default code for User Password is 0000.
Changing Protected Advanced Password
Only the people owning valid Advanced Password have the privilege
to change password-protected Advanced Password. This section
particularly describes the procedures started from Standby
Date/Time screen.
1) Follow the steps as described in the menu
“Entering Password-Protected Menu” of
this chapter.
2) Enter “D.Advance Setting” menu (Fig.
4-6-1) and press ENTER (� ) entering
“D1.Password On” menu (Fig. 4-6-2).
3) Press ENTER (� ) from “D1.Password On”
menu (Fig. 4-6-2) for getting the “on”
mode available for a change (Fig. 4-6-3).
4) Press ENTER (� ) to confirm the password mode “On” (Fig. 4-6-3)
to remain unchanged.
5) Type down your new code from menu User
PWD (Fig. 4-6-4). The new code can be
any number from 0-9 with max length of 12
digits.
6) Retype your new code when prompted to
confirm (Fig. 4-6-5).
44
D.Advance
Setting
Fig. 4-6-1
D1.Password
On
Fig. 4-6-2
D1.Password
On
Fig. 4-6-3
Advance PWD:
8888
Fig. 4-6-4
Confirm:
8888
Fig. 4-6-5
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Chapter 4 Advanced Features and Operations
7) Press ENTER (� ) to confirm the change.
8) Press ESC (�) to exit.
�Tip: The factory default code for Advanced Password is
8888.
Disabling Password Protection
Enter “D1.Password menu” and set the mode
to “Off” (Fig. 4-7).
Advanced Recording
Selecting Recording Trigger
TCR-2000 allows you select a recording start/stop triggering type
thru the menu “D4.Trigger”. Read below descriptions to
understand which trigger type will fit best.
Record Start/Stop by Hook Detection
Recording start/stop is based on telephone line
voltage change, which is interpreted by the
name “on-hook” / “off-hook” or simply “hook”.
(Fig. 4-8) In other word, TCR-2000 starts
recording right after having detected line
voltage to have changed from on-hook to off-hook level and will stop
recording right after having detected line voltage to have changed
45
D1.Password
Off
Fig. 4-7
D4. Trigger
Hook
Fig. 4-8
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Chapter 4 Advanced Features and Operations
from off-hook level to on-hook level. This start/stop triggering type is
applicable only to the situation TCR-2000 is connected to the 2-wire
analog line (POTS) in which the on-hook line voltage is either –48V
or –24V.
Since “hook” trigger is bonded with “telephone line”, your
configuration must be “D3.Rec from Line”, which denotes “2-wire
analog line”. Furthermore, the setting of line voltage rating
(“D5.Line Voltage -48V” or “D5.Line Voltage -23V”) must be in
accordance to your telephone line specification.
�Tip: Only when the Multisuns optional handset adapter
TA-100R is plugged in between your phone and
TCR-2000, you can use “D3.Rec from Handset” and
“D4.Trigger Hook”.
Record Star/Stop by VOX Detection
Recording start/stop is based on noises/silences detection, which is
interpreted to “VOX”. In other word, TCR-2000 starts recording as
soon as having detected “noises” (e.g. caller’s speech) and stops
recording after having detected “silence” (e.g. no voices) for
predetermined period of time.
If your phone is 2-wire analog phone, you are free to choose VOX
trigger (“D4.Trigger VOX”) with the configuration “D3.Rec from Line”
or “D3.Rec from Handset”. But if your phone is digital PBX or IP
phone, you must choose VOX trigger (“D4.Trigger VOX”) with the
configuration “D3.Rec from Handset”.
What level of voice signal can be regarded as “real” noises? It is
based on the decibel value set forth in “D6.VOX Setup”. The
46
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Chapter 4 Advanced Features and Operations
wording “-44dB” in Fig. 4-9-1 indicates that TCR-2000 starts
recording as soon as having detected a voice signal which level is
higher than -44dB or “real” noises.
Caller’s conversations may be in pause for some
time in somewhere. In other word, “silence”
can happen commonly in a call. So, TCR-2000
shouldn’t stop recording immediately after
having detected “silence”. It’d be better if
TCR-2000 stops recording only after having
detected the “silences” that have been lasting
for a period of time, say 6 seconds already (Fig.
4-9-1). The “silence” denotes “no voices” or
the voice signals which strength is less than
-44dB.
Press ENTER (� ) from “D6.VOX Setup …” (Fig. 4-9-1) and you can
change the above-mentioned values. Use numeric buttons 0-9 to
input an appropriate number from menu “SN Threshold” (Fig. 4-9-2).
The threshold should fall in the range from -44dB to -34dB and the
factory default is -44dB. Press ENTER (� ) to complete your change
for “SN Threshold” and enter “Silence Time”. Again, use numeric
buttons 0-9 to input an appropriate value. The Silence Time should
range from 4 to 10 seconds and the factory default is 6 seconds.
� Tips: » If SN Threshold level is lower than it should be,
TCR-2000 will falsely start recording and/or can
never stop a recording. If SN Threshold level is
higher than it should be, TCR-2000 will never
start recording and/or will falsely stop recording.
» If record trigger is VOX (“D4.Trigger VOX”),
TCR-2000 is not capable to start recording when
47
D6.VOX Setup
-44dB 6 Sec
Fig. 4-9-1
SN Threshold
-44dB
Fig. 4-9-2
Silence Time
6 Sec
Fig. 4-9-3
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Chapter 4 Advanced Features and Operations
playing a recording. Therefore, press STOP
(�) to stop the ongoing playback before you go
to answer / place a new call.
Note: You are recommended to the factory default SN Threshold
value (-44dB) unless you are told by Multisuns technical support to
do or you know for sure what you are doing.
Record Start/Stop by Manual-Control
Once the setting “D4.Trigger Manual” (Fig. 4-9)
is made, TCR-2000 starts recording only under
the situation you pressed START PHONE REC
(�) and stops recording only under the
situation you pressed STOP (�).
The setting “D4.Trigger Manual” works well with the configurations
“D3.Rec from Line” and “D3.Rec from Handset”. However, be
aware that this setting is irrelevant to the microphone recording as
explained in “Record Face-to-Face Conversations” of Chapter 3.
Adjusting Gain
When you play a recording and see weak sounds, you may adjust the
signal input gain for Line, Handset, or Microphone individually basing
on your case. Enter menu “D7.Gain Set” and press ENTER (� ).
Then, adjust Line, Handset and Microphone’s gain individually by
pressing UP (△) or DOWN (▽).
48
D4.Trigger
Manual
Fig. 4-10
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Chapter 4 Advanced Features and Operations
Enabling/disabling AGC
TCR-2000 supports record AGC (Automatic Gain Control). Enter
menu “C7.Rec AGC” in where you can enable / disable record AGC.
There is no definite guideline that can help you to made decision.
Try out by yourselves, or simply use the factory default, AGC off.
�Tips: » The new setting on AGC cannot be applied to the
ongoing recording. It is applied only to the next
and subsequent recordings.
» AVC is not applicable to AGC enabled recordings.
In other word, TCR-2000 supports either [AVC
enabled + AGC disabled] or [AVC disabled + AGC
enabled]. If you regularly pass your recordings
to else persons, you are recommended to enable
AGC.
Recycling Memory Card Storage Space
TCR-2000 supports “Cycle Recording”. Enter menu “D2.Cycle Rec”
in where you can turn the mode on or off. When the setting is
“Cycle Recording On”, TCR-2000 starts to erase the oldest recording
when seeing memory card free space to have been less than 4 hours
and stop the erasing action as soon as the memory card free space is
back to 4 hours or more. Factory default setting is “On”.
If you don’t like TCR-2000 auto erases recordings, use the off mode
setting (“D2.Cycle Rec Off”).
�Tip: TCR-2000 erases recordings only under non-recording
status.
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Chapter 4 Advanced Features and Operations
Enabling/disabling Voice Encryption
TCR-2000 supports recording encryption. When a recording is
encrypted, it is not playable by the Microsoft Media Player and other
third-party sound players. It is playable only by TCR-2000 and
TCR-2000 Player, the free computer software come with TCR-2000.
Enter menu “D14.Encrypt” in where you can turn the mode on or off.
�Tip: TCR-2000 applies the Multisuns exclusively developed
algorism to encrypt recordings. It doesn’t apply DES
(Data Encryption Standard), AES (Advanced Encryption
Standard) and STU (Secure Telephone Unit).
Storing Only the Important Call
When “Important Only” is ON (Fig. 4-11-1),
TCR-2000 retains the call recording only after
the user assigned it for importance by means of
pressing the ASSIGN IMPORTANCE ( ) before
end of the call.
Once the user pressed ASSIGN IMPORTANCE
button ( ), TCR-2000 changes the start sign
(*) from blinking to steady mode (Fig. 4-11-2),
indicating that assignment for importance has
been done and follows to store the call
recording onto the memory card at end of the call. Additionally
TCR-2000 will not auto erase this recording even if memory card
space is full.
50
D9.Important
Only On
Fig. 4-11-1
Tel -27dB
* 00:00:15
Fig. 4-11-2
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Chapter 4 Advanced Features and Operations
Enter “D9.Important Only” in where you can turn the mode On (Fig.
4-11-1) or off.
�Tips: » “Important only” is not applicable to manual call
recording (“D4.Trigger Manual) as explained in
Manually Record Inbound/Outbound Calls and
microphone recording as explained in Record
Face-to-Face Conversations of Chapter 3.
» When “Important only” is ON, TCR-2000 will alert
you with a beep tone and a blinking “*” symbol on
the screen every time it started to record a new
call.
Monitoring Calls Live
With this function (“D13.Monitor On”), the user of TCR-2000 is free
to monitor the tapped phone live. In other word, the user can hear
any of the sounds coming from the monitored phone (namely the
tapped third party’s telephone) through TCR-2000’s built-in speaker.
Enter “D13.Monitor” in where you can turn the mode on or off.
Once the monitor phone started a call, TCR-2000 shows a blinking “R”
on the LCD screen.
�Tip: To make this function work, it is necessary to
physically connect TCR-2000 to the monitored
phone in parallel. Consult your telephone
vendor or TCR-2000 vendor if you have doubts
with the connection method.
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Chapter 4 Advanced Features and Operations
Setting Valid Recording Length
When value of D4.Trigger is VOX and D10. Valid Rec Len isn’t zero
(enabled), the call recording of less duration than number of seconds
set in D10 will be ignored. This is useful for ignoring very short calls
with little content. The valid entry for D10 is 0 to 99, which unit is
seconds. If the entry is 0 (zero), it represents this function is
disabled.
�Tips: » When the time clock delimiter “:” on LCD screen is
blinking, it indicates that duration of the call has
not reached to valid length. Once the delimiter
“:” changes from blinking to steady, it indicates
call recording has reached to valid length, so it
will be saved.
» A call recording having been assigned Importance
or bookmarked will not be ignored even if it has
not reached to valid length.
» “Important Only” function takes priority. As long
as you press “*” button, the call recording
irrespective of the length is always saved.
Adding Predefined Comments
For convenience, TCR-2000 includes 8 factory-predefined comment
options, which are Buy, Sale, Loan, Pay, RMA, VIP, ROD, and
Meeting when manufactured in the factory. If a phone call is
recorded via manual control (i.e. “D4.Trigger Manual”), TCR-2000 by
default auto adds the option “ROD” to the recording, and if
face-to-face conversations are recorded via the built-in microphone,
TCR-2000 by default auto adds the option “Meeting” to the recording.
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Chapter 4 Advanced Features and Operations
If a phone call is recorded automatically (i.e. “D4.Trigger Hook” and
“D4.Trigger VOX”), TCR-2000 doesn’t add any comment option to
the recording.
By the reason that TCR-2000 auto adds the two options “ROD” and
“Meeting”, the factory-predefined comments options that remain
good for change will be Buy, Sale, Loan, Pay, RMA and VIP (6 in
total). To change them, follows below steps.
(a) Create a new comment file named COMMENT.TXT using
Windows Notepad and type your comment options on the new
file with a carriage return to separate. You can type 1-6
comment options, each should not exceed 12 characters (max 12
characters).
(b) Copy the COMMENT.TXT to the root directory of the memory
card using USB cable connection from computer to memory card
(Check up Using USB Cable Connection of Chapter 8 if you like to
know to use the USB cable connection.) You can use memory
card reader to copy, if desired.
(c) TCR-2000 starts to provide your comment options once it is
using the memory card that has the new COMMENT.TXT file.
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Chapter 4 Advanced Features and Operations
(d) If you like to restore the factory-predefined comment options,
simply delete COMMENT.TXT from the memory card.
�Tip: TCR-2000 takes printable space and blank line
() into account when reading data out from the
COMMENT.TXT file.
Recording “Recording Announcements”
TCR-2000 doesn’t come with any factory-predefined recording
announcements. This section explains how to use the Sound
Recorder that is available from all versions of Microsoft Windows to
record your Recording Announcements.
To open Sound Recorder, click Start, point to All Programs, point to
Accessories, point to Entertainment, and then click Sound Recorder.
It is assumed that your computer has had a sound card, multimedia
speakers and a microphone installed.
Click RECORD button (�) from Sound Recorder to start recording
and click STOP button (�) stop recording. To save recording on to
your hard drive, follow the steps as explained in below.
Click File -> pick Save As -> click Change from the dialog box -> pick
IMA ADPCM from Format pull down menu -> pick 8.000 KHz, 4 bit,
Mono from Attribute pull down menu -> click OK button to exit the
Change dialog box -> type down Declare0 to file name textbox ->
click OK to complete.
Then, copy Declare0.wav from computer to the root directory of your
memory card.
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Chapter 4 Advanced Features and Operations
�Tip: TCR-2000 supports up to ten (10) Recording
Announcements, which are stored in the sound file
Declare0.wav, Declare1.wav, …, Declare9.wav
respectively.
Advanced Playback
By default TCR-2000 plays recordings to the build-in speaker. It will
play to earphone socket if the socket has an earphone connected.
Entering Recordings Menu Mode
Press ENTER (� ) from “Play Standby Mode”, you enter “Recordings
Menu Mode”. Once you are in, you can operate the functions as
indicated in Table 1 and table 2.
If you press ENTER (� ) particularly from the 3 screens as indicated in
Fig. 4-12, you can operate all the functions as indicated in Table 4-1.
If you ENTER (� ) particularly from the 3 screens as indicated in Fig.
4-13, you can operate the screen’s corresponding function, which are
indicated in Table 4-2.
Tel 09:35:33
2009/01/01
Out 09:35:33
No Number
Len 09:35:33
00:00:11
Fig. 4-12
1. Search Record
2. Important
3. Save File
4. Delete File
5. Modify Case ID
6. Modify Comment
7. 55 Modify Value
Table 4-1
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Chapter 4 Advanced Features and Operations
CID 08:00:45
No Case ID
CMT 08:00:45
Meeting
VAL 08:00:45
0
Fig. 4-13
Searching for Recordings
Modify Case ID
Modify Comment
Modify Value
Table 4-2
The menu “1.Search Record” (Fig. 4-14-1)
provides same functions as the primary menu
“B.Search Record" (Fig. 4-14-2). Through this
menu you can use multiple search menu
options to search for another recordings
without the need to leave the Play Standby
Mode and return to Play Standby screen, then
enter the primary menu “B.Search Record” (Fig.
4-14-2).
Assigning Recordings for Importance
The menu “2.Important Yes->No” (Fig. 4-15-1)
allows you to assign the currently pointed
recording for “importance” (Yes). The menu
“2.Important No->Yes” (Fig. 4-15-3) allows
56
1.Search
Record
Fig. 4-14-1
B.Search
Record
Fig. 4-14-2
2.Important
Yes→No
Fig. 4-15-1
Tel 09:35:33
* 2009/01/01
Fig. 4-15-2
2.Important
No→Yes
Fig. 4-15-3
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Chapter 4 Advanced Features and Operations
you to assign it for “non-importance” (No). Once a recording is
assigned for “importance”, it is added with the flag “*” (Fig. 4-15-2),
which stops auto delete. You can toggle “Yes->No” and “No->Yes”
using DOWN (▽) or UP (△).
�Tip: TCR-2000 can search for the recording(s) flagged
“importance” through the secondary menu
“B4.Important ….
Saving Recordings
The menu “3.Save File …” allows you to assign
currently pointed recording for “Save” or “Not
Save”. Once a recording is assigned for “Save”,
it is added with the flag “S” (Fig. 4-16-2), which
stops auto deletion. You can toggle “No->Yes”
(Fig. 4-16-1) and “Yes->No” (Fig. 4-16-3) using
DOWN (▽) or UP (△).
Fig. 4-16-3
�Tip: TCR-2000 gives you no access to search for the
recording(s) flagged “Save”. This is the major
difference between “Important” and “Save”.
Deleting Recordings
The menu “4.Delete File” (Fig. 4-17-1) allows
you to delete the currently pointed recording.
Once ENTER (� ) is pressed, TCR-2000 will
prompt you “No” first. Change “No” to “Yes”
(Fig. 4-17-2) using DOWN (▽) or UP (△) and
press ENTER (� ) again. Once TCR-2000
57
3.Save File
No→Yes
Fig. 4-16-1
Tel 09:35:33
S 2009/01/01
Fig. 4-16-2
3.Save File
Yes→No
4.Delete
File
Fig. 4-17-1
Delete File:
Yes
Fig. 4-17-2
Tel 09:35:33
X 2009/01/01
Fig. 2009/0 4-17-3 /0
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Chapter 4 Advanced Features and Operations
deleted the recording, it adds the flag “X” (Fig. 4-17-3) on LCD
screen.
� Tips: » TCR-2000 deletes only the recording’s audio file.
It doesn’t delete the recording’s informational
record stored in the individual database.
» TCR-2000 can’t undo delete nor restore any
deleted audio file.
Modifying Recording’s Case ID, Comment and
Value
The menus “5.Modify Case ID”, “6.Modify Comment” and “7.Modify
Value” allow you to edit the respective contents. These 3 menus
mirror the function that you get from “Play Standby Mode” by using
DOWN (▽) or UP (△). Refer to Tagging Messages to Recordings
about operation how-ho.
Inserting Bookmarks
Press BOOKMARK ( ) during sound reproduction progressing period,
you save a position to your recording (Fig. 4-18)
for stating that the conversation in this position
is essential. With the bookmark, you can jump
to the saved position. In a recording, you can
add 3 different bookmarks, by which you can
Tel -45dB
1 00:02:55
Fig. 4-18
jump from first one to the second one and the third one. You can’t
delete any bookmarks.
BM Full
Delete BM 1
If you have inserted 3 bookmarks already and
you press BOOKMARK ( ) again trying to add Fig. 4-19-1
Delete BM 1
58
Yes
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Chapter 4 Advanced Features and Operations
a new one, you will be prompted to delete one of the 3 existing
bookmarks. Press UP (△) or DOWN (▽) to move to the first one
(BM 1 as shown in Fig. 4-19-1), second one (BM 2) or the third (BM 3)
and press ENTER (� ) to confirm to delete (Fig. 4-19-2).
If you press BOOKMARK ( ) two or three times in one sound
reproduction attempt, TCR-2000 arranges bookmark numbers
according to the time sequence you press the buttons. If you press
BOOKMARK ( ) attempting to add the second or third bookmark
from another sound reproduction attempt, TCR-2000 arranges
bookmark numbers according to the positions they are saved.
Enabling/Disabling AVC
You can enable / disable AVC (Automatic
Volume Control) dynamically by pressing AVC
button at any time point sound reproduction is
progressing. If your setup is “C8.Play AVC On”,
pressing the button once will change the state
from “on” to “off” (Fig. 4-20-1) and pressing
AVC button once again will reverse the state
from “off” back to “on” (Fig. 4-20-2).
Enabling/Disabling Noises Cancel
59
AVC 14:20:45
00:01:55
Fig. 4-20-1
avc 14:20:58
00:02:03
Fig. 4-20-2
Use “C11.Noise Cancel On” menu to enable / disable noise cancel
function.
�Tip: Noise Cancel is designed to help reduce the level of
noises received from the built-in microphone. If it
doesn’t actually help the sound quality, set Noise
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Chapter 4 Advanced Features and Operations
Cancel to “off”.
Advanced Search
TCR-2000 allows you search recordings using one or all of the 8
criteria: date, time, phone number, Important, Case ID, Comment
and Value.
Using Multiple Options for Search
Press ENTER (� ) from the primary menu “B.Search Record”, you
gain the access for multiple search menu options as explained in
following sections.
“B1.Date” Menu
This allows you input a specific date for finding the recordings that
match this date. If you don’t input the date, you mean “any date”
can match.
“B2.Time” Menu
This allows you input a specific time for finding the recordings that
match this time point. If you don’t input the time, you mean “any
time” can match.
“B3.Number” Menu
This allows you input the telephone number for finding the
recordings that have the same number tagged. You can input a
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Chapter 4 Advanced Features and Operations
portion of the phone number, for example, “532”. If you don’t enter
the number, you mean “any number” including “no number” can
match.
“B4.Important” Menu
This (Fig. 4-21-1) allows you to find the
recordings that have the “important” flag. If
you don’t select “important” (Fig. 4-21-2), you
mean “any recordings” can match.
“B5. Case ID” Menu
61
B4.Important
Yes
Fig. 4-21-1
B4.Important
----
Fig. 4-21-2
This allows you to input a text string for finding the recordings that
have the Case ID matching this text string. If you don’t input any
text, you mean any Case ID including “No Case ID” can match.
“B6.Comment” Menu
This allows you to input a text string for finding the recordings that
have the Comment matching this text string. If you don’t input any
text, you mean any Comment including “No Comment” can match.
“B7.Value” Menu
This allows you to input a numeric number for finding the recordings
that have the Value matching this number. If you don’t input any
number, you mean any number including “0” can match.
“B8.Clear All” Menu
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Chapter 4 Advanced Features and Operations
Press ENTER (� ) from this menu, you wipe off all criteria stored in
menus B1 to B7.
“B9.Seach” Menu
Once you finished your criteria entries, press ENTER (� ) from this
menu to launch the search action. TCR-2000 starts to look for
recordings according to your criteria. Once finished, TCR-2000
shows the first matched recording on the LCD screen and in the
meantime activates the “Play Standby Mode”.
�Tip: If you like TCR-2000 moves the pointer to the oldest
recording fast, clear all exiting criteria using
“B8.Clear All” menu and launch the search action
using “B9.Search” menu.
Browsing Through Result of Search
Press UP (△) or DOWN (�), which allows you check up the database
record of the currently pointed recording. Or, press PREVIOUS (�)
and NEXT (�), which allows you jump to the next matched recording.
Or, press FAST BACKWARD (�) and FAST FORWARD (�), which
allows you move fast to matched recordings successively.
Reproducing Sounds from Result of Search
Press PLAY (�||), TCR-2000 immediately plays the currently pointed
recording to the build-in speaker. It will stop at the end of this
recording, if your setting is for “1 file” (“C10.PlayMode 1 File”). It will
continue to play the next matched recording and so on, if there is any
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Chapter 4 Advanced Features and Operations
and if your setting is for “all files” (“C10.PlayMode All File”).
� Tips: » If you use search criteria for “time” and play the
first matched recording, TCR-2000 may not play
this recording from the first beginning. For
example, there is a recording that starts on
09:00:01 and ends on 09:59:59 (1-hour length). If
you use the time criteria 09:20:00 to launch a
search action, TCR-2000 will regard this recording
as the first matched recording. Once you initiate
playback, TCR-2000 will play this recording from
09:20:00, the position you requested, other than
09:00:01, the beginning position of the recording.
» If you use FAST BACKWARD (�) and FAST
FORWARD (�) attempting to find next matched
recording, TCR-2000 will present the oldest or
newest recording when it finds no more matched
recording.
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Chapter 5 Exploring Main Menu in Depth
Chapter 5 Exploring Main
Menu in Depth
� Play from Last
� Search Record
� User’s Setting
� Advanced Setting
� Engineer Setting
� System Software Upgrade
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Chapter 5 Exploring Main Menu in Depth
Play from Last
Use primary menu “A. Play from Last” to play the newest recording.
Refer to Playing Recording Instantly on Chapter 3 for details.
Search Record
Use primary menu “B. Search Record” to search and play recordings.
Refer to Advanced Search of Chapter 4 for details.
User Setting
Use primary menu “C. User Setting” to configure the options that are
subject to “the user” of TCR-2000. Followings are listing and
description for secondary menu options.
Menu Name Description
C1.Date Set current date
C2.Time Set current time
C3.Date Set date format
Format Choices Default Remark
YYYY/MM/DD V Year/month/date
MM/DD/YYYY Month/date/year
DD/MM/YYYY Date/month/year
C4.USB Pressing ENTER (↵) will load Windows USB
Connect Mass Storage driver, enabling the memory card
on TCR-2000 to become a removable storage
device on My Computer. Refer to Using USB
Cable Connection of Chapter 8 for more
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Chapter 5 Exploring Main Menu in Depth
information.
C5.SD Format Allow the user to format the memory card
inserted in the slot.
C6.Password Allow the user to change the User’s Password.
Factory-default pass code is 0000 and the code
can be any combination from 0-9 and up to 12
digits.
C7.Record
AGC
Enable/disable record AGC (Automatic Gain
Control).
Choice Default Remark
On AGC enable
Off V AGC disable
Menu Name Description
C8.Play AVC Enable/disable playback AVC (Automatic
Volume Control).
Choice Default Remark
On V AVC enable
Off AVC disable
C9.BackLight Turn LCD backlight on/off.
Choice Default Remark
On V Turn LCD backlight
on permanently
Off Turn LCD backlight
off permanently
Idle overtime limit Backlight goes off
available for choice: 5, automatically when
10, 20, 30 or 60 idle time reaches to
seconds
the limit.
C10.PlayMode Configure playback style.
Choice Default
66
Remark
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Chapter 5 Exploring Main Menu in Depth
C11.Noise
Cancel
C12.Direct
Play
C13.Logout
Time
All File V Plays the first
matched recording
and follows to play
the next matched
recording and so on
successively until
having finished
playing all matched
recordings.
1 File Plays the first
matched recording
and stops when
having reached to
the end of the
recording.
Enable/disable noise cancel. It is applicable
only to the recordings recorded by the built-in
microphone.
Choice Default Description
On V Noise cancel enabled
Off Noise cancel
disabled
This defines the time length “Direct Play”
allowable to get away password protection.
Choice Default Remark
“0” denotes
0-99 Sec 10 Sec
unallowable to get
away password
protection.
Configure auto logout time in seconds.
Choice Default Remarks
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Chapter 5 Exploring Main Menu in Depth
Advanced Setting
0-999 Sec 30 Sec “0” denotes auto
logout disabled.
Use primary menu “D.Advance Setting” to configure the options that
are subject to the “administrator”.
D1.Password Configure password protection enabled (on) or
disabled (off) and the Advanced Password can
be changed. Factory-default Advanced
Password is 8888 and the pass code can be
changed to any combination from 0-9 and up to
12 digits. If Advanced Password code is
identical to User Password code, TCR-2000
regards the code as Advanced Password.
Choice Default Remark
On Password
protection enabled
Off V Password
protection disabled
D2.Cycle Rec Configure recordings auto deletion function
enabled / disabled. If enabled, TCR-2000
deletes the oldest recording when memory card
free space is less than 4 hours and stops the
deletion when free space is no less than 4
hours. Auto deletion is to maintain memory
card free space.
Choice Default Remark
On V Cycle Rec enabled
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Chapter 5 Exploring Main Menu in Depth
Off Cycle Rec disabled
D3.Rec from Select type of telephone connection
Choice Default Remark
Line V Direct connection
with telephone.
Handset Direct connection
with telephone
handset.
D4.Trigger
Hook
D5.Line
Voltage
Select type of recording trigger.
Choice Default Remark
Hook V Record start / stop
is according to
phone line voltage
change.
Manual Record start / stop
is according to
depressing of the
specified button.
VOX Record start / stop
is according to
“Noise” or “Silence”
signals.
Select the voltage of phone line.
Choice Default Remark
-48V V Line voltage
-48VDC
-24V Line voltage
-24VDC
D6.VOX Setup Configure “noise” and “silence” threshold and
“silence time”.
Choice Default
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Remark
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Chapter 5 Exploring Main Menu in Depth
D7.Gain Set
SN
Threshold
70
-44dB Noise signal level in
decibel. Valid
range is from -0 to
-99dB.
Silence Time 6 Sec “No sound” or “no
voice” max time
period. Valid
value is 0-99
seconds.
Configure the gain for line, hand and
microphone.
Choice Default Remark
Line Gain 0dB Volume can be
increased with 0,
1.5, 3, 4.5, 6, 7.5,
9, 10.5, 12, 13.5,
15, 16.5, 18, 19.5,
21 or 22.5dB.
Handset
Gain
0dB Same as above
Mic Gain 18dB Same as above
D8.Field Sel Select whether or not display Case ID,
Comment and Value menu on LCD screen when
TCR-2000 is taking recording.
Choice Default Remark
Case ID On On means enable
and off means
disable.
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Chapter 5 Exploring Main Menu in Depth
Comment On Same as above
Value On Same as above
D9.Important
Only
Select Important Only feature on (enabled) or
off (disabled).
Choice Default Remark
On Important Only
enabled
Off V Important Only
disabled
D10.ValidRec Ignore call recording of less duration than
Len
number of seconds set forth here.
Default Remark
0 second Available range
from 0-99, which
unit is seconds.
D11.Format Select whether or not permitting user to format
memory card.
Choice Default Remark
On V Permitted
Off Not permitted
D12.Delete Select whether or not permitting the user to
delete recordings.
Choice Default Remark
On V Permitted.
Off Not permitted.
D13.Monitor Select whether or not monitor the third-party
phone live. Once enabled, the user hears any
sounds from the third-party telephone in
real-time.
Choice Default Remark
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Chapter 5 Exploring Main Menu in Depth
On Call monitoring live
enabled
Off V Call monitoring live
disabled
D14.Encrypt Select whether or not encrypt recordings.
When enabled, recordings are encrypted
according to the Multisuns exclusively
developed algorism. Only TCR-2000 and
TCR-2000 Player can play encrypted recordings.
Choice Default Remark
On Recording
encryption enabled
Off V Recording
encryption disabled
D15.Save
Setup
Export settings to memory card.
D16.Load
Setup
Import settings from memory card.
D17.Set to
Default
Set settings back to factory default.
D18.Reboot Reboot TCR-2000.
�Tips: � Followings teach you how to configure multiple
TCR-2000s with identical setting in seconds.
1. Pick up one unit and complete your setup
basing on your decision.
2. Enter menu “D13.Save Setup”, exporting your
setup to memory card. Then, eject the
memory card out of the slot.
3. Insert the memory card to another TCR-2000.
4. Enter menu “D14.Load Setup”, loading setting
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Chapter 5 Exploring Main Menu in Depth
from the memory card.
� The menus ”D13.Save Setup”, “D14.Load Setup”
and “D17.Set to Default” don’t involve in date and
time setting. You must manually configure the
date and time according to your time clock each
TCR-2000.
Engineering Setting
Use primary menu “E. Engineering Setting” to configure the options
that are subject to telephone engineering.
Menu Name Description
E1.RingOff Configure the time between two different
incoming rings. This is to help avoid false
Caller ID detection.
Default Remark
6 sec. Input range: 0-999 sec.
E2.Min DTMF Configure minimum length of DTMF signal.
This is to help avoid false DTMF detection.
Default Remark
30 ms Input range: 0-9999 ms
E3.Min Noise Define what level of signal is “noise”. This is
to prevent TCR-2000 from recording
unexpected line noises or surrounding noises.
Default Remark
50 ms Input range: 0-9999 ms.
E4.Min Loop Define loop voltage change minimum time.
This is to help eliminate false detection on
phone line voltage change.
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Chapter 5 Exploring Main Menu in Depth
Default Remark
100 ms Input range: 0-9999 ms
E5.Kill Mode Configure in which situation TCR-2000 can
delete recordings. This configuration is not
effective if cycle recording mode is disabled
(“D2.Cycle Rec Off”).
Choices Default Description
In
TCR-2000 can go to
Record
delete recordings even
when recording is in
progress. Due to
limited system
resources, you are
recommended not to
choose this option,
especially when you
use +2GB memory
card.
Not In V TCR-2000 goes to
Rec
delete recordings only
when recording is idle.
You are recommended
to choose this option.
E6.Rec Format Configure recording file format
Choice Default Remark
ADPCM V IMA ADPCM WAVE 8k
Hz 4 bits (32kbps)
Linear PCM WAV 64kbps,
which is for making
test recordings.
E7.Update This allows you to upgrade TCR-2000 system
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Chapter 5 Exploring Main Menu in Depth
Version software. Refer to the below section for
details.
System Software Upgrade
1) Obtain the system software upgrade file named “MainCode.bin”
from Multisuns and copy it to the root directory of a memory
card thru a memory card reader.
2) Insert the memory card to the slot.
3) Power on TCR-2000. To avoid power
shortage, always use the mains adapter,
other than AA battery.
4) Enter “E7.Update Version” and press
ENTER (� ). The upgrade confirmation
screen (Fig. 5-1) should appear. Press
ENTER (� ) to reconfirm. The screen for
the current version-language and upgrade
version-language number (Fig. 5-2-A) is
displayed. The notation “US” means
English language and “JP” means
Japanese language. Press ENTER (� ) to
reconfirm.
5) TCR-2000 starts to erase existing codes
(Fig. 5-2-B) and follows to write new
codes (Fig. 5-2-C). Once new codes are
successfully written, the upgrade OK
screen (Fig. 5-2-D) appears.
75
Update Code:
Yes
Fig. 5-1
1.0.0 US -〉
1.1.0 US Yes
Fig. 5-2-A
Erase …
Fig. 5-2-B
Write …
Fig. 5-2-C
Update OK
Fig. 5-2-D
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Chapter 5 Exploring Main Menu in Depth
6) Turn power off and on to reboot.
�Tip: In case you encounter upgrade failure, repeat steps
4 and 5. Do NOT turn power nor try to reboot as it
can crash the entire system.
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Chapter 6 Options and Add-ons
Chapter 6 Options and
Add-On
� Anti-Slide Plate
� Earphone and External Microphone
� Recording Announcer TD-100P
� Recording Announcer TD-100H
� Telephone Handset Adapter
TA-100R
� Touch-tone Commander TC-100P
� Extended Microphone Pod MRD-01
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Chapter 6 Options and Add-ons
Anti-Slide Plate
Use the optional anti-slide plate to prevent the main body from
sliding or moving around your desk, especially while you are holding
telephone handset conversing with another party. To install, gently
push the plate to the bottom side of the main body as illustrated
below.
Earphone & External Microphone
Use a third-party supplied earphone for private listening. Once the
earphone cable connector (3.5mm) is plugged into the earphone
socket, the built-in speaker is disabled and sounds come out from the
earphone.
Use a third-party extended microphone to record the sounds in
distance. Once the extended microphone cable connector (3.5mm)
is connected to the microphone socket, the built-in microphone is
disabled.
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Chapter 6 Options and Add-ons
Recording Announcer TD-100P
If TCR-2000 has direct connection with phone line, it is necessary to
use Recording Announcer TD-100P and you can complete
implementation for recording announcement.
TCR-2000 is a non-intrusive recording device. It can’t play the
predefined recording announcement back to the phone line. So, it
requires TD-100P to pass the predefined recording announcement
back to the phone line and be audible to all parties on the call, and is
recorded.
To install, firstly connect the factory-supplied telephone cord from
phone socket (RJ-11) on the base of your telephone to phone socket
(RJ-11) on TD-100P as illustrated in (1). Secondly, connect another
factory-supplied telephone cord from telephone socket (RJ-11) on
TD-100P to the socket marked “Phone” on TCR-2000 as illustrated in
(2). Thirdly, connect your existing telephone extension cord from
your telephone wall jack to the socket marked “Line” on TCR-2000 as
illustrated in (3). Lastly, connect the “audio extension cord” from
TD-100P to the socket marked “Earphone” on TCR-2000 as
illustrated in (4).
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Chapter 6 Options and Add-ons
To know about the way to play the announcement, please read
Activating "Recording Announcement" of Chapter 3.
�Tip: It is necessary to remove the audio line cord away from
the “Earphone” socket on TCR-2000 every time you
intend to play recordings through the built-in speaker.
Recording Announcer TD-100H
If TCR-2000 has connection to telephone handset, it is necessary to
use Recording Announcer TD-100H and you can complete
implementation for recording announcement.
TCR-2000 is a non-intrusive recording device. It can’t play the
predefined recording announcement back to the telephone handset.
So, it requires TD-100H to pass the predefined recording
announcement back to the telephone handset and be audible to all
parties on the call, and is recorded.
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Chapter 6 Options and Add-ons
To install, firstly connect a handset extension cord from handset
socket (RJ-9) on TD-100H to the socket marked “ ” on TCR-2000
as illustrated in (1). Secondly, connect your handset coil cord from
handset to the socket marked “ ” on TCR-2000 as illustrated in (2).
Thirdly, connect another handset extension cord from your
telephone station set to TD-100H as illustrated in (3). Lastly,
connect an audio extension cord from TD-100H to the socket marked
“Earphone” on TCR-2000 as illustrated in (4).
To know about the way to play the announcement, please read
Activating “Recording Announcement” of Chapter 3.
�Tip: It is necessary to remove the audio line cord away from
the “earphone” socket on TCR-2000 every time you
intend to play recordings through the built-in speaker.
Telephone Handset Adapter
TA-100R
If TCR-2000 has connection to telephone handset and you want to
implement hook trigger, use TA-100R.
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Chapter 6 Options and Add-ons
TA-100R is an advanced handset adapter having excellent
compatibility with wide variety of digital/VoIP phones. Because it
includes an infrared sensor that is capable to detect the handset
position change from sitting on cradle to being lifted up or vis-à-vis, it
enables TCR-2000 to implement auto start/stop recording by line
voltage detect, which relieves the potential for noise recordings.
To install, firstly connect a handset extension cord from handset
socket (RJ-9) on TA-100R to the handset socket (RJ-9) on the base
of your telephone as illustrated by (1). Secondly, connect your
handset coil cord from handset to the RJ-9 socket on TA-200R as
illustrated by (2). Thirdly, connect an audio extension cord from
TA-100R to the socket marked “Line” on TCR-2000 as illustrated by
(3). Lastly, plug in the AC Adapter to a nearby 120 VAC (220 VAC)
outlet and into the power jack on TA-100R as illustrated by (4).
To know more about TA-100R, check up TA-100R user’s manual.
Touch-tone Commander TC-100P
If TCR-2000 has connection to telephone handset and you want to
tag Customer’s ID to call recordings, use TC-100P. With TC-100P,
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Chapter 6 Options and Add-ons
you can use hook trigger too.
TC-100P is the peripheral hardware designed for working with wide
variety of digital/VoIP phone and full range of the Multisuns call
recorders including TCR-2000. It is the device plugged in between
the handset coil cord and the phone.
TC-100P provides the user of the technical essence that can shoot
touch-tones in any combination from 0-9, # and * to the phone
recorder logger (i.e. TCR-2000) from place of incapability and reach
the goal of tagging a special ID to a call recording. Because it also
includes a circuit that enables TCR-2000 to implement auto
start/stop recording by line voltage detect, it frees the voice recorder
logger from having noise recordings.
To install, firstly connect a handset extension cord from TC-100P to
the handset socket (RJ-9) on the base of your telephone as
illustrated in (1). Secondly, connect your handset coil cord from
handset to the handset socket (RJ-9) on TA-200R as illustrated in (2).
Thirdly, connect an audio extension cord from TA-100R to the socket
marked “Line” on TCR-2000 as illustrated in (3). Lastly, plug in the
AC Adapter to a nearby 120 VAC (220 VAC) outlet and into the power
jack on TC-100P as illustrated in (4).
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Chapter 6 Options and Add-ons
Extended Microphone Pod
MRD-01
If you want to use extended microphone to record the sounds in
distance, you may use MRD-10.
MRD-01 is the microphone pod that is exclusively developed by
Multisuns for recording person talking, room and surrounding sounds
in indoor area.
MRD-01 features a cardioids pickup pattern that allows the
microphone to be aimed at the desired area of coverage and reject
sound coming from the sides and rear to minimize the potential for
surrounding noises. Thus, it can focus on person talking, not on
background noise, assuring that the person voices for delivery to a
voice recorder are crystal clear.
To use MRD-01 with TCR-2000, simply plug the telephone extension
cord from Connector Box to the socket marked “Line” on TCR-2000
as illustrated in below picture. The rest follows the MRD-01
standard wiring plan.
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Chapter 7 Power Supply
Chapter 7 Power Supply
� Introduction
� Using Mains Adapter
� Using AA Battery
� Using Car Power Adapter
� Changing Clock Battery
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Chapter 7 Power Supply
Introduction
To get TCR-2000 working, three types of power supply can be of
your choice. Use TCR-2000 as desktop device or indoor, choose the
mains adapter that comes with the TCR-2000. Use TCR-2000 in
outdoor as a portable device, choose the AA battery that you
purchase by yourself. Use TCR-2000 in the car, choose car’s battery
power.
Similar to many other devices, TCR-2000 uses an internal battery to
maintain the current date and time, especially during the time the
external power supply (i.e. mains adapter) is interrupted.
Using Mains Adapter
Use TCR-2000 as desktop device or indoor, use the mains adapter
that comes with the unit. The mains adapter output is DC 5V/1A.
�Caution: If other vendor’s mains adapter is used, unexpected
humming noises are likely be recorded and blended
to recordings.
Using AA Battery
Use TCR-2000 in outdoor as a portable device, use AA battery. The
battery can be Alkaline / Ni-Cd type (1.5V), or Ni-Cd / Ni-MH
rechargeable type (1.2V).
�Tips: » Zinc-carbon battery is not supported.
» TCR-2000 unit does not charge AA battery. Use
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Chapter 7 Power Supply
third-party battery charger to charge your
rechargeable AA battery.
» Remove batteries out of the compartment if you
have no plan to use them in the next few days.
TCR-2000 can consume AA battery power if it has
mains adapter plugged.
When battery capacity is 2100 mA, it is expected to allow TCR-2000
unit to work for around 2 hours. When batter capacity is 2400 mA,
it is expected to allow the system to work for 3 hours.
Note: The above data is based on the condition of using 2 Ni-MH
1.2V fully charged batteries and having only call recording activities.
Installing Battery
1) Put the power switch to off position to shutdown TCR-2000.
2) Remove battery cover as shown in Fig. 7-1.
3) Insert batteries into the battery compartment.
4) Put the battery cover back and put the power switch to on
position.
Fig. 7-1
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Chapter 7 Power Supply
Battery Low Alert
When battery power is low, a blinking battery symbol will show on
LCD screen and the green LCD light on the topside will be blinking
too. As soon as the power is totally out, TCR-2000 is shutdown.
Safety Guidelines
� Set the power switch to on position prior to battery change.
� When changing batteries, always change the both batteries with
same brand and same capacity.
� Do not try to use the not supported battery.
� Don’t reverse the polarity when you install batteries.
� If you have no plan to use battery power, you are advised to
remove batteries away from compartment.
Using Car Power Adapter
You may use the car power adapter to get TCR-2000 to work when
you are using it inside the card. Car power adapter is an optional
item that needs to be purchased separately.
Changing Clock Battery
1) Put power switch to off position to shutdown TCR-2000.
2) Turn the unit upside down and remove clock battery cover by
making use of the tip of a ballpoint pen or other suitable hand tool
with the direction as described in the plastic cover.
3) Remove the existing battery, if any, and insert a new CR2032
battery as shown in Fig. 7-2.
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Chapter 7 Power Supply
4) Put the clock battery cover back and fasten the cover.
5) Put the power switch to on position.
Fig. 7-2
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Chapter 8 USB Connection and Computer
Management
Chapter 8 USB Connection
and Computer Management
� Introduction to TCR-2000 Player
� Installing TCR-2000 Player
� Connecting TCR-2000 to Computer
� Disconnect TCR-2000 to Computer
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Chapter 8 USB Connection and Computer
Management
Introduction to TCR-2000 Player
TCR-2000 Player is the Windows-based desktop software (supplied
on CD) intended for allowing you to list, search, play, backup and
email recordings, or to edit recording database information, in your
computer.
Due to the limitation imposed by direct USB connection, you are not
advised to use TCR-2000 Player to search for over 10,000 and +20
minutes recordings from TCR-2000.
Installing TCR-2000 Player
Before installation, your computer needs to have DirectX v9.0c or
higher installed in advance. To install this software onto your
computer, you must get the Administrator privilege on your
computer.
A few seconds after the CD-ROM disc was inserted into your
computer, you see the setup dialog box as shown in below.
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Chapter 8 USB Connection and Computer
Management
Press the NEXT button as guided. Once you are in Setup Complete
screen (see picture in blow), click “Yes, I want to restart my
computer now” and then press FINISH button to restart your
computer.
After your computer was restarted, a shortcut icon (see below) will
appear on your desktop. Double clock this shortcut icon and you
will be ready to use this software.
Check up on-line help or separate manual if you wish to explore how
to operate this software.
Connecting TCR-2000 to
Computer
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Chapter 8 USB Connection and Computer
Management
You have two choices. First choice is to apply the factory-supplied
USB cable and the second choice is to use a USB SD/SDHC card
reader.
Using USB Cable Connection
Connect the factory-supplied USB cable from
TCR-2000 to your computer. Once the cable
connection is done, enter into “C4.USB Connect”
setup screen (Fig. 8-1-A) and then press ENTER
button. Then you will see “USB Connect SD to
PC” screen (Fig. 8-1-B) in which the wording
“Connect” is flashing. In a few seconds after,
the USB mass storage device icon will appear on
the lower left corner of your computer screen.
In the meantime, a message screen (see below) will pop up
indicating that TCR-2000 DB or database has been found. Press
YES button to load; or press NO button to abort, TCR-2000 Player.
93
C4.USB
Connect
Fig. 8-1-A
USB Connect
SD to PC
Fig. 8-1-B
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Chapter 8 USB Connection and Computer
Management
Using USB Card Reader
Remove your memory card out of the slot and insert it to your
SD/SDHC card reader and then connect the card reader to your
computer. Once the connection is done, the USB mass storage
device icon will appear on the lower left corner of your computer
screen.
In the meantime, a message screen (see below) will pop up
indicating that TCR-2000 DB or database has been found. Press
YES button to load; or press NO button to abort, TCR-2000 Player.
Disconnecting TCR-2000 to
Computer
Double click the USB mass storage device icon (see below) and click
the REMOVE button as illustrated on the “Safely Remove Hardware”
screen to disconnect the removable device from computer. Once
the removable device disconnection has been successfully done, the
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Chapter 8 USB Connection and Computer
Management
“USB Connect SD to PC” screen (Fig. 8-1-B) will disappear and go
back to the “C4.USB Connect” screen (Fig. 8-1-A).
Do NOT press ESC while the “USB Connect SD to PC” screen is active.
This is because such an action will lead to the result of “unsafe
removal of USB mass storage device”. Be sure to follow the
Windows “Safely Remove Hardware” procedure to disconnect to
computer.
�Tip: If data backup from memory card to you computer to
PC has not fully completed, do not attempt to
disconnect to computer.
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Chapter 9 Technical Data
Chapter 9 Technical Data
� Diagram for Supported Options
� Application Summery for Add-on
� Main Unit Specifications
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Chapter 9 Technical Data
Diagram for Supported Options
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Chapter 9 Technical Data
Application Summery for Add-On
Add-ons Application
Anti-slide Plate The application is same as its name. It is a
rectangular thin plate a telephone can place
on the top so that TCR-2000 won’t slide.
Car Battery This gives users the option of using car
Changer DC battery power to operate TCR-2000 inside a
5V/1A
car.
Rechargeable This gives users the option of using AA
AA Battery battery power to operate TCR-2000 when
commercial power supply is unavailable.
SDHC Card This gives users an option of using the card
Reader reader to read data from memory card.
TD-100P This is a compact adapter for connection
Recording between TCR-2000 and analog telephone
Announcer line. Through which TCR-2000 can plays
predefined recording announcements to
phone line and then record.
TD-100H It provides same function as TD-100P, but for
Recording connection between TCR-2000 and the
Announcer handset of a digital or IP phone.
TA-100R This enables TCR-2000 to implement auto
Telephone start/stop recording by line voltage detect,
Handset which relieves the potential for noise
Adapter recordings.
TC-100P It is plugged in between the handset coil cord
Touch-tone and the phone. It allows the user to shoot
Commander touch-tones to TCR-2000 from place of
incapability and reach the goal of tagging a
special ID to a call recording.
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Chapter 9 Technical Data
MRD-01
Extended
Microphone
Pod
It is an extended microphone featuring a
cardioids pickup pattern that allows the
microphone to be aimed at the desired area
of coverage and reject sound coming from
the sides and rear to minimize the potential
for surrounding noises.
Memory card 2GB, 4GB, 8GB, 16GB and 32GB SD/SDHC
cards supported
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Chapter 9 Technical Data
Main Unit Specifications
Size L 168 x W 62 x H 21 mm
Net Weight 175g (AA battery not included)
Switch Power on/off
Power supply
5VDC 1A
AA batter x 2 (optional)
Clock battery CR2032 3V lithium (not rechargeable)
LCD Indicator
Green LCD x 1 for power on
Red LCD x 1 for recording
LCD Screen 12C x 2L LCD with backlight support
Key buttons
16 buttons for 0-9, A-Z and a-z inputs and
functional operation purpose
Built-in
Microphone
-49dB, S/N > 58dB
Built-in Speaker 1W S.P.L 104dB
Microphone
Socket
3.5Φ < 64KΩ
Earphone Socket 3.5Φ > 6Ω
USB connector Mini USB 2.0 Full Speed
Memory Card SD/SDHC max 32GB
Recording Voice
Format
ADPCM
Number of
Recording
9,999,999 max per memory card
Length of a
Recording
24 hours max
Recording
Trigger
Line voltage detect
VOX
Manual
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Chapter 9 Technical Data
Recording Info
Signal
Processing
LCD Language English
Date, time, phone number,
inbound/outbound, duration time,
Importance, Save, bookmark, Case ID,
Comment and Value
Recording AGC
Playback AVC
Gain
Volume control
Noise Reduction
Specifications are subject to change without prior notice.
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Appendix
Appendix
� Symbols for LCD Display
� System Alert Tones
� Frequently Asked Questions
� Troubleshooting
102

Appendix
Symbols for LCD Display
Symbol Description
(Blink)
(Blink)
(Blink)
Memory card space near full (less than 2 hours)
Memory card space full or write protected
Memory card not present
AA battery being in use
AA battery low and changeover needed
Having bookmark
Playback in progress
Encrypted recording
Importance assigned
Save permanently assigned
Playback in pause
Recording deleted already
103

Appendix
System Alert Tone
Tone Description
Beep � Memory card near full (less than 2 hours)
� Move or play up to the first/last recording
� Recording duration exceeding 24 hours
� Voice input source changed
� Recording mode is “Importance only”. Press
the “*” button before end of the call and call
recording will be saved to memory card.
Beep -
Beep
� AA battery low
� Memory card space full
� Memory card write protected
� Memory card error or malfunction
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Appendix
Questions and Answers
Question Key word Page
Questions in General
How do I use menu? Operating main
menu
How do I find the total number of Total Record
recording?
Rec Remain
How do I find remaining storage
space?
What are supported memory Insert memory
card?
card
How do I know AA battery low? Light indicator 5
LCD icon 103
Alert tone 104
What are supported add-ons?
System Configuration
Add-ons 77
How do I change date and time? Configure date 11
Configure time 12
Date format 13
How do I change auto log out
time?
C13.Log out Time 43
How do I shutdown LCD
backlight.
C9.BackLight 66
What is factory default
Password
43
password? How do I change it? protection
User/Advance
passwords
44
How do I activate password Password
41
protection?
protection
How do I store system setup
back to factory default?
105
D17.Set to Default 72
10
9
9
18

Appendix
How do I upgrade system System software 75
software?
Recording
upgrade
How do I record meeting or Microphone
25
face-to-face voice?
recording
How do I use microphone Microphone
25
recording?
recording
How do I use manual call
recording?
Manual recording 25
How do I assign a recording for Importance
26
importance?
assignment
How do I tag “comments” to a
recording during recording
period?
Database fields 28
How do I add a bookmark to a
recording?
Bookmark 26
How do I enable/disable the 3
system supported database
fields?
D8.Field Sel 70
What should I do if the voice D7.Gain Set 48
input signals are week?
C7.Rec AGC 49
How do I enable/disable
D9.Importance 51
“Important only” function? only
How do I use call monitoring
function?
Live monitoring 51
How do I enable/disable cycle
recording function?
Cycle recording 49
How do I enable/disable
recording encryption function?
Playback
D14.Encryption 50
How do I play the last recording
instantly?
106
Direct Play 50

Appendix
How do I play the previous or
next recording?
Playback 33
How do I view the database
information of a recording?
View information 35
How do I adjust sound volume
during playback?
Volume
adjustment
21
How do I use AVC function? AVC function 59
How do I change the playback
mode?
C10.PlayMode 66
How do I use the speedy search
function?
Speedy search 37
How do I search recordings with Search options 60
criteria?
Search conditions 60
How do I assign a recording for
importance?
Assign importance 26
How do I save a recording
permanently in the memory
card?
Save Recording 57
How do I delete an unwanted
recording?
Delete Recording 57
How do I edit database
Manage recording 56
information?
5.Modify Case ID
6.Modify Comment
7.Modify Value
58
How do I change bookmarks? Insert bookmarks 58
How do I reconfigure the time for
“Direct Play?
107
C12.Direct Play 67

Appendix
Troubleshooting
Problem Cause and Solution Page
Can’t power Power connection error: Check up 7
on system power source. Power source can be
one of the 3 sources: mains adapter,
car battery and AA battery. If using
either of the first two sources, check
up if the wire connections are securely
fastened. If using the last source,
check up if battery power is too low or
has been used out completely.
LCD screen Low battery power or incorrect type of 86
showing AA battery used: Change battery or
Low Battery alternatively use mains power adapter
or car battery. When battery is low or
not supported type of battery, the
system gets insufficient power supply,
so “low battery” sign will appear on
LCD screen and recording service is
halted.
Can’t format Memory card write protected: Eject -
memory card the memory card and slide the write
protection lever to another side of the
slot.
Can’t record � Memory card full: Delete unwanted -
voices
recordings or use a new memory
card.
� Memory card write protected:
Disable the write protection.
-
� Line disconnected: Secure the
connection with phone or phone
line.
108
-

Appendix
Can’t play a
recording
Can’t connect
computer
thru USB
cable
� D9.Important Only is ON: Always
remember to press the “*” button
before end of call.
� D4.Trigger is VOX: Stop playback,
allowing the system to activate
recording. System can’t activate
recording during the period sound
replay is progressing.
� Recording in progress: Wait for
recording to stop, as system can’t
support playback during the period
recording is progressing.
� Date/time error: System’s date/time
is earlier than the date/time stamp
of the recording.
� Recording database crashed:
Contact your reseller or Multisuns
technical support.
� File deleting or voice recording in
progress: Wait until it’s done, as
system can’t support USB
connection when the system
performs either of the two tasks.
� Line connection error: Ensure USB
cable is securely fastened between
TCR-2000 and computer.
� Slow data transmission: Wait
patiently as it takes a while for
computer to read data from SDHC
card thru USB port.
109
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-
-
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-

Multisuns Corporation
Nangkang Software Park
12F, No. 19-3, San Chung Road,
Nankang District, Taipei, 115, Taiwan
Tel: +886-2-8170-2568
Fax: +886-2-2655-3636
Email: info@multisuns.com
http://www.multisuns.com