Subject: Empanelment of Vocational Training Providers for 11 Districts

Expression of Interest for Provision of Vocation Skills and Soft Skills Training Services & Placement Services 

DEPARTMENT OF EMPLOYMENT GENERATION AND TRAINING 

REQUEST FOR EXPRESSION OF INTEREST (EOI) 

F. No: VTP-2/2007-08/ Dated: 

Subject: 

Send EOI to : 

Empanelment of Vocational Training Providers for 

11 Districts 

Director of Employment Generation and Training-cum- 

Member Secretary Punjab State Council for Employment 

Generation and Training. 

Last Date : 20-06-2008 at 10 a.m 

Evaluation of EOI: Date Time Place 

20/06/2008 11.30 a.m O/O Director Employment Generation 

and Training, Plot No.1, Takniki 

Sikhiya Bhawan, Sector 36-A, 

Chandigarh. 

Objective of the EOI 

Section I 

• Empanelment of Vocational Training Providers for the 

Department of Employment Generation and Training, 

Government of Punjab 

Through 

Punjab State Council for Employment Generation and Training 

For the 11 Districts viz. 

o Jalandhar 

o Amritsar 

o Kapurthala 

o Moga 

o Muktsar 

o Faridkot 

o Ferozepur 

o Nawanshehar 

o Gurdaspur 

o Tarn Taran 

o Ropar 

. 

• Provision of the following training courses for the students / 

candidates from the State of Punjab to improve their 

employability: 

1. Basic Common Skills for Enhancement of Employability- Common to all 

Candidates i.e. Soft Skills, Management Skills, Job / Employment Scenarios, 

Counselling and Guidance 

1 of 27


Along with 

2. The Specific Vocational Skills and Soft-Skills Training Services/ Skill 

Development Courses / programmes relating to one or more of the individual 

field/ sub-field as detailed in this Document. 

Document/Application form for EOI 

(i) 

Issue of form 

Download from www.punjabgovt.gov.in. or 

www.pbemployment.gov.in Or collect personally from 

place of issue (Format of Application form is at 

Annexure I) 

(ii) Place of Issue : 

(iii) 

(iii) 

(iv) 

Cost of EOI Document 

Last Date 

Validity of offer by 

Applicant : 

Director of Employment Generation and Training 

Punjab-cum-Member Secretary Punjab State 

Council for Employment Generation and Training. 

Plot No 1A, Takniki Sikhya Bhawan, Sector 36 A, 

Chandigarh 

Rs. 1000/- 

20-06-2008 at 10.a.m 

120 days 

(v) Earnest Money: Rs. 25,000 payable before starting the 

Technical round. 

Earnest Money Draft in the form of Demand Draft 

payable in favour of Member Secretary, Punjab 

State Council for Employment Generation and 

Training. 

Mere submission of letter of Expression of Interest will not confer any right 

for carrying out the Training Courses offered by the Department of 

Employment Generation and Training (DEGT). DEGT reserves the right to 

reject any or all the applications or stop the process of approval at any stage at 

its sole discretion. 



Section –II 

1.0 Instructions to Applicants for the EOI : 

1.1 Expression of Interest is invited from the Vocational Training Providers 

who are registered Institutions/ Organizations/ Companies/ Trusts/ Societies for 

empanelment as Vocational Training Providers for providing Employability Skills 

and Entrepreneurship Development Training in below mentioned engineering trades, 

non-engineering trades and service sector trades in various colleges, Institutes, Senior 

Secondary Schools and other institutions desirous of offering such courses to their 

students as per the following details :- 

Basic compulsory training/ skills to be essentially imparted to all Candidates/ Students 

• Art of Public Speaking 

• Basic Communication Skills- Soft Skills 

• Basic IT/ Computer Skills 

• Corporate Etiquettes and Manners 

• Customer Care Services 

• Front Office Management 

• Guest Handling 

• Inter-personnel skills development 

• Interview Skills 

• Job / Employment Scenario 

• Skills to work overseas 

• Team Building Exercises 

• Telephone skills 

Specialized Vocational Training Skills in one of the following service sector areas 

• Animation, Gaming &Visual effects 

• Agriculture and allied activities 

• Banking, Insurance & Financial Services 

• BPO/KPO/Call-Centre/IT Enabled Services, 

• Civil Aviation 

• Entrepreneurship and Self Employment 

• Food Processing/Food Craft 

• Hospitality and Hotel Management 

• IT, IT services, Telecommunication, 

• Media & Entertainment Industry 

• Real Estate and Reality 

• Retail Management and related trades 

• Security Service 

• Stock Broker 

• Travel & Tourism Management, Basic Geography 



Specialized Vocational Training Skills in one of the following Engineering Trades 

• Automobile and related trades 

• Blacksmith 

• Building Maintenance 

• Carpenter 

• Cart Mechanic 

• Chemical and related trades 

• CNC 

• Electrical and related trades 

• Electronics and related trades 

• Electroplating 

• Fabrication and related trades 

• Fitter 

• Foundry 

• Glass 

• Grinding 

• IT/ IT and communication Technology and related trades 

• Machinist 

• Machinists 

• Maintenance of Cotton Machinery 

• Maintenance of Jute Machinery 

• Mason 

• Mechanic Radio and T.V 

• Mechanic (Agriculture Machinery) 

• Mechanic Auto Electrical and Electronics 

• Mechanic Automobile 

• Mechanic Chemical Plant 

• Mechanic Computer Hardware and Assembling 

• Mechanic Diesel Pump-set Repairing 

• Mechanic Electronics 

• Mechanic Non-conventional Electrification 

• Mechanic Rural Electrification 

• Mechanic Watch and Clock 

• Mining 

• Painter 

• Plastic processor Processing and related trades 

• Plumber 

• Process Instrumentation and related trades 

• Production and Manufacturing and related trades 

• Refrigeration and Air conditioning and related trades 

• Rural Energy and Management 

• Rural Engineering and Technology 

• Rural Sanitation & Sanitary Plumbing 

• Sheet metal worker 

• Telephone and Mobile Set Repairing 

• Textile Designing and related trades 

• Tool and die maker 



• Turner 

• Upholster 

• Vulcanizer 

• Welder 

• Wireman 

Specialized Vocational Training Skills in one of the following Non-Engineering 

Trades 

• Art and craft articles 

• Artificial Jewelry making 

• Baker and confectioner 

• Bar Bending Centering and Scaffolding 

• Beauty Culture and Hair Dressing and related trades 

• Blood Collection Assistant 

• Brassware 

• Carpet manufacturing and related courses 

• Commercial Art 

• Composing and book binding 

• Cottage and village industry 

• Dental Lab Technician 

• Draftsman civil/mechanic 

• Dressing 

• ECG Operator 

• Footwear 

• Fragrance and Flavours 

• Garment making and related trades 

• Gem cutting and polishing 

• Health Worker 

• Hospital Documentation & Record Keeping 

• Hospitality/Hospitality Assistant and related trades 

• Jute and Bamboo 

• Khadi Spinning & Wearing and related trades 

• Laundry dyeing and drycleaners. 

• Leather goods 

• Maintenance of Medical Equipment 

• Manufacturing of Indian Sweets, Snacks & Food Sector and related trades 

• Manufacturing of Jute Products 

• Mat and Durries making 

• Medical and Nursing/ Bedside Assistant 

• Medical Laboratory Technology 

• Nutrition & Dietician 

• Packaging 

• Painting and related trades 

• Photography/Videography 

• Physiotherapy Technician 

• Pottery & Ceramics 

• Printing and related trades 

• Sanitary inspector 

• Silk Screen Printing 



• Stationary / Envelop making 

• Tailoring and Embroidery 

• Toy making and related trades 

• Weaving 

• X-ray Operator 

• Any other Trade in any area which can improve employability. 

1.2 Cost of Document 

The applicant shall bear all costs associated with preparation and submission 

of the application. 

1.3 The Applicant is expected to carefully examine all instructions, forms, terms and 

conditions and specifications in the Document. Failure to furnish all information 

required in the Document or submission of an Application not substantially 

responsive to the Document in every respect will be at the Applicant’s risk and may 

result in the rejection of the Application. 

1.4 DEGT reserves the right to reject any or all the applications (expressions of 

interest received) or stop the process of EOI at any stage, at its sole discretion, 

without assigning any reasons. 

1.5 DEGT reserves the right to disqualify and/or reject the applications of such 

parties who do not meet the contractual obligations, as per DEGT's sole 

judgment. 

1.6 All disputes, differences, claims and demands arising under or pursuant to or 

touching the contract shall be referred to the sole arbitrator i.e. the Secretary to 

Government of Punjab, of the concerned department. The award of the sole 

arbitrator shall be final and binding on both the parties under the provisions of the 

arbitration Act, 1940 or by statutory modification reenactment thereof for the time 

being in force. Such arbitration shall be held at Chandigarh. 

1.7 In all matters and disputes arising thereunder, the appropriate Courts at Chandigarh or 

Punjab alone shall have jurisdiction to entertain and try them. 

2 Eligible Applicants (Pre-Qualification Criteria) 

2.0 The Applicant can also be the consortium of two or more companies which 

jointly fulfill the eligibility conditions subject to the following requirements:- 

(i) 

(ii) 

(iii) 

(iv) 

The EOI shall be signed by the Lead partner and shall be legally 

binding on all the partners ; 

One of the partners with not less than 20 % stake in the consortium 

shall be nominated as lead partner through a power of attorney signed 

by the legally authorized signatories of all the partners. The partner 

responsible for each of the major component mentioned above shall 

have not less than 10 % stake in the consortium; 

The lead partner shall submit the role, responsibilities & percentage of 

stake of each consortium member; 

The lead partner shall be authorized to incur liabilities and receive 

instructions for and on behalf of any and all partners of the consortium 

and the entire execution of the Contract, including payment, shall be 

done exclusively with the lead partner; 



(v) 

(vi) 

All partners of the consortium shall be liable jointly and severally for 

the execution of the Contract in accordance with the Contract terms, 

and a statement to this effect shall be included in the power of attorney 

mentioned under clause 2(ii) above as well as in the EOI and in the 

Contract; 

The bidder or consortium of partners who are responsible for a specific 

component (s) of the project must meet the relevant minimum 

qualification criteria for that particular component individually. 

2.1 The Vocational Training Provider Applicant should be 

2.1.1 registered Institution/ Organization/ Company/ Trust/ Society in 

existence for at least 3 years conducting the Vocational Education / 

Job oriented/ Self-employment/ Entrepreneurship Development 

Training course competent to enter into agreement and, 

2.1.2 should have a valid Permanent Income Tax Account Number or 

Service Tax Number and, 

2.1.3 Should have adequate financial strength to undertake the contract. The 

Applicant should have a minimum average annual turnover of Rs. 1 

Crore from Education and Training services in the last two years. 

Or instead of 2.1.1, 2.1.2, and 2.1.3 

2.2 The Applicant(s) Institution/ Organization/ Company/ Trust/ Society must have 

minimum experience of 2 years of running courses of a University/ AICTE/ NCVT/ 

SCVT/ State Board of Technical Education/ Education approved professional 

educational institution(s). 

Documentary proof to be attached in each case. 

3 Technical Specifications 

Technical Documents to be provided/terms & Conditions 

3.1 The Applicant should submit the following details 

3.1.1 Provide course/programme wise Affiliation/ Accreditation with 

University, Education Boards, Technical Education Boards, State / 

central Governments or their Agencies, any other body recognized 

by the employers. The client or his representatives may inspect the 

training centers of the Applicant already in operation for 

verification purposes. 

3.1.2 Various courses conducted in last two years, duration of the 

courses, No. of students trained category wise, the candidates 

placed in the jobs after such training programmes as per proforma 

enclosed at Annexure II. 

3.1.3 Number of Offices and centers in Punjab/India with location 

addresses. Provide the list of their own centers and franchises 

separately, if any. 



3.1.4 Total Number of students per batch the Applicant is capable of 

training and placing (subject to the terms and conditions given in 

this document) in the appropriate jobs without diluting the quality. 

3.2 The Applicant should have adequate no. of qualified instructors. One 

instructor for a batch of not more than 40 for theory and 20 for practical 

hands on trainings. 

3.3 The client reserves the right to carry out the capability assessment of the 

Applicants and the client’s decision shall be final in this regard. 

3.4 The Applicant’s commitment for minimum percentage of students to be 

placed with minimum salary as per the table prescribed below for those 

categories which the Applicant wants to quote for :- 

Sr. 

No 

Category of Students Period of Training Minimum 

committed % of 

student required to 

be placed 

Minimum 

salary 

month 

per 

1 PG student or Graduate 

Students with 60 % 

aggregate marks and 

above. 

2 Graduate Students with 

less than aggregate 60 % 

marks, Diploma holders 

and equivalent 

More than 6 Months 50 % 4500 

More than 6 Months 40 % 4000 

3 10+2 Students More than 1 Year 30 % 3500 

4 10 th Pass Students More than 2 Years 25 % 3000 

5 Others More than 2 Years 20 % 2500 

Note: In any case, the salary should not be below the Minimum Wages 

4 Documents to be furnished for the EOI and other terms and 

conditions: 

4.1 Attested copy of Service Tax Number (if applicable). 

4.2 Attested copy of Permanent Income Tax Number (if applicable). . 

4.3 Proof of Turnover (if applicable). 

4.4 All documents are required to be submitted as specified or 

stated elsewhere in this document of Expression of Interest. 

4.5 The Applicants should submit their Applications with complete course 

modules in terms of hours and supporting documents, which prove the 

experience of the institution/organization/ company/ society /Trust in 

providing similar vocational skills and training and placement records 

of candidates in the past. 

4.6 Incomplete Applications: Applications with incomplete information 

or not in accordance with the instructions are liable to be rejected. 



4.7 The authorized signatory : The authorized signatory signing the 

document in connection with the EOI must certify as to whether he or 

she has signed as :- 

i 

ii 

iii 

iv 

A “Sole proprietor “ of the firm or constituted attorney of such 

sole proprietor. 

A partner of the firm, if it be partnership, in which case he must 

have authority to refer to arbitration disputes concerning the 

business partnership either by virtue of the partnership agreement 

or a power of attorney. In the alternative all the partners should 

sign the Application 

Constituted attorney of the firm, if it is a company. 

If the Applicant is a franchisee of a reputed franchiser, he must 

have an exclusive authorization of the master franchiser to 

participate in this bid. 

4.8 The Applicant can submit the application for any of the following 

categories of Vocational Training: 

i. Graduates, Post graduates and above 

ii. Diploma holders and equivalent 

iii. 10+2 students 

iv. 

10 th students 

v. Others 

4.9 Duration of Training Programmes: The duration of the training 

course/ programme for graduates, 10+2 or 10 th pass candidates should be 

between 300 to 500 hours, including skill development/ practical hands 

on lab training in the institute, spread over 3 to 6 months. However for 

candidates below 10 th pass the duration of skill course could be 150 to 

300 hours spread over to 1 to 3 months. In very special cases deviation 

from this schedule could be considered if supported by appropriate/ 

proper reasons for shorter or longer duration programmes. 

4.10 Theory vs. Practical Training: The training hours shall be distributed 

between theory and practical skill development/ hands on training in the 

ratio of 30:70 with minor permissible deviations specific to the proposed 

programs. Eligibility criteria for admission will be defined as per the 

nature and contents of the course which is at section III. 

4.11 Course Curriculum & Certification: - Normally the Department will 

define the curricula. However, if no detailed curricula has been given by 

the department, it will be the responsibility of the Applicants to prepare 

the curriculum which shall be got examined from the expert committee 

constituted by the Director of the Department of Employment 

Generation & Training and then got approved from the Govt. Once the 

course is approved, the same shall be implemented without any change. 

The Applicant may submit proposal with complete course module and 

supporting documents which proves their experience in providing similar 

training and placement records of the past candidates. The course must 

also result into certification duly recognized by the Government/ 

appropriate Government or industry Bodies/ industry/job Market. 



4.12 Admissions - The admissions shall be made by the institution on the 

basis of inter-se merit of qualifying examination / Test/ Interview from 

amongst all eligible Candidates who apply for admissions. However, the 

District Coordination Committees on Employment Generation and 

Training may also recommend candidates for admission to various 

courses. Similarly the other departments may also sponsor candidates 

either directly or through the Punjab State Council for Employment 

Generation and Training for which the concerned department will have 

to pay the cost of training directly to the successful Applicant or through 

the council. 

4.13 Medium of instructions: - The Applicant shall impart training normally 

in English to graduates and in English and/or Punjabi as the medium of 

instruction for other candidates depending upon the requirements of the 

course. The preferential mode of communication with the rural students 

should normally be in Punjabi (along with English, wherever required) 

and the instructors should have adequate knowledge of Punjabi along 

with English. 

4.14 Contract Duration: The contract duration shall be 3 years subject to the 

availability of funds which could be extended with mutual consent of the 

parties. In case of unsatisfactory performance, the contract can be 

terminated any time by giving a 30 days notice after the completion of 

the training batch in hand. 

4.15 The client reserves the right to negotiate for further rationalization of 

offers and reduction of rates. The client reserves the right to reject any or 

all offers without assigning any reasons. 

4.16 Payment Terms :- 

4.16.1 The fee amount per student would be payable to the Applicant 

subject to the condition that students/candidates would be placed in 

suitable jobs by them with a minimum gross salary as per table, 

page 8 item No. 3.4 

4.16.2 Out of the total fee payable, only 50 % fee would be released to the 

Applicant while remaining 50 % would be released on successful 

completion of the training and submission of placement records 

that students have been placed as per table page 8 item No. 3.4 

(considered alongwith the specified time period). Advance 

payment of 50% will be released on production of Bank Guarantee 

equivalent to the amount of Advance payment. Bank Guarantee 

will be forfeited in case no training is provided or placement is less 

than 15% or in case of violation of the terms and conditions of the 

Tender Document. 

4.16.3 It may be clarified that no fee would be payable if the placement 

figure is below 15 %. However, if the placement is more than 15 % 

but less than the prescribed percentage, payment would be released 

for only the double the number for candidates placed. 

4.16.4 However, the condition of 50 % employment will not apply to the 

candidates who have not been selected on merit and are 

recommended by the Government/committees set up by the 

Government for training 



4.16.5 Final payment is to be made for as many students as are there at the 

end of the training course. 

4.17 The Applicant Vocational Training Provider should apply for cluster of 

districts or a particular district, in decreasing order of preference. 

4.18 The client reserves the right to offer the rates quoted by the Applicant 

with lowest bid to other Applicants who fulfill the pre-qualification and 

technical bid conditions. All qualified Applicants who agree to work on 

the lowest rates would then be empanelled as the qualified and approved 

Applicants. 

4.19 The client also reserves the right to split the order for the delivery of 

training services between the qualified and approved Applicants who 

have been empanelled at the lowest rates. However the largest share of 

not less than 40 % would always go to the Applicant originally quoting 

the lowest rates. 

5 Procedure for submission of EOI. 

5.1 The application for Expression of Interest must be submitted in sealed 

envelopes, super scribed “Expression of Interest for empanelment of 

Vocational Training Providers” and addressed to the contact person 

indicated in this EOI. 

5.2 The EOl should be submitted in DUPLICATE. Outstation applicants 

can send their application of EOI by Registered Post to 

“Director of Employment Generation and Training Punjab-cum- 

Member Secretary Punjab State Council for Employment 

Generation and Training. Plot No 1A, Takniki Sikhya Bhawan, 

Sector 36 A, Chandigarh.” 

6 Process of Evaluation of EOI will involve following stages : 

Pre-Qualification 

Technical 

Evaluation criteria to be finalized on the basis of discussion with the 

Applicants. 

Consensus on Number of Hours for each Group or sub-group of 

courses. 

Applicants to quote the rates for each group or sub-group in terms of 

per hour per trainee and total cost per trainee. 

Minimum cost quoted will be applicable to all who are interested. 

11 of 27


Section III 

SCOPE OF WORK AND DETAILED TECHNICAL SPECIFICATIONS 

1. Punjab Government proposes to introduce Vocational Course/ Training 

Programmes/ Skill Development Initiatives directly resulting in Job 

Employment/ Self-employment in the state of Punjab with effect from current 

Academic Year through Department of Employment Generation and Training 

/ Punjab State Council for Employment Generation and Training. 

The scope of the EOI is to: - 

1.1. Teach/ deliver the Vocational Course/ Training Programmes/ Skill 

Development Initiatives along with the required hands on training and 

practice by the Applicants in their respective institutions, using their 

own infrastructure of their institutes, directly resulting into Job 

Employment and appropriate certification. 

1.2. The training would be conducted by the Applicants as per the curricula 

developed by them on the basis of the market demand/ trends for 

Human Resource/ availability of jobs. However, the minimum draft 

curricula to be covered are enclosed as Section VI which shall be 

compulsorily covered by the Applicants. The curricula is to be 

approved by the Government of Punjab for appropriate courses and 

appropriate level of candidates/ students of Schools and Colleges w.e.f 

current academic year session i.e. 2007-08. 

1.3. Parameter of Decision would be the amount of Financial Assistance 

Sought per student for each comprehensive course comprising of 

common skills and specialty Vocational training/ skills by the 

Applicants Institution/ Organization/ Company/ Trust/ Society. 

1.4. The rate should be a consolidated rate for the next 3 years contract 

period per institution based on the payment terms specified in the 

Document 

1.5. The fee amount per student would be payable to the Applicants 

Institution/ Organization/ Company/ Trust/ Society subject to the 

condition that students/ candidates would be placed in suitable jobs by 

them with a minimum gross salary as per table page 8 item No. 3.4 

(considered alongwith the specified time period). 

1.6. Out of the total fee payable, only 50% fee would be released to the 

Applicants Institution/ Organization/ Company/ Trust/ Society (subject 

to production of Bank Guarantee of equivalent amount) before the 

commencement of the course while remaining 50% would be released 

on successful completion of the training and submission of placement 

records that students have been placed as prescribed in the table, page 

8 item No. 3.4 (considered alongwith the specified time period). 

1.7. The qualified Applicants shall provide free education to at least 5% of 

the economically weaker students on the recommendation of the 

Principal of the concerned Institute. Such students shall be short listed 

by a committee of 3 faculty members on the basis of merit cum means. 



However, these will not be counted towards the requirements of 

assured percentage of job placements. 

1.8. It may be clarified that the condition of placement 

will apply in those cases only where period of 

training exceeds 6 months as specified in table, 

page 8, item No. 3.4. 

1.9 It may also be clarified that the Training 

Providers, who effect more placements after 

initial round of training, will be given larger share 

of work. 

2.0 The discipline should be enforced. 

2. Common Soft Skills, Management Skills & Specialized Vocational Training 

Courses leading to Employment 

1. Basic Common Skills for Enhancement of Employability 

1.1. Soft Skills 

1.1.1. Basic Communication Skills 

1.1.2. Basic English skills 

1.1.3. Basic IT/ Computer Skills 

1.1.4. Interview Skills, Resume writing 

1.1.5. Personality Development 

1.2. Management Skills 

1.2.1. Front office Management – Office, Telephone skills 

1.2.2. Corporate Etiquettes and Manners, 

1.2.3. Art of Public Speaking 

1.2.4. Customer Care Services – Guest Handling 

1.2.5. Sales, Marketing and Public Relations 

1.2.6. Skills to work overseas – Inter personnel skills development 

1.2.7. Team Building Exercises 

1.3. Job / Employment Scenarios, Counselling and Guidance 

2. Entrepreneurship and Self Employment 

2.1 Basic Entrepreneurship Skills 

2.2 Project preparation, execution and Management 

2.3 Domain skills/Knowledge in a specific area 

2.4 Accessing funds, loans and Venture Capital 

2.5 Small Business Management skills 

3. IT, IT services, Telecommunications 

3.1 Software Development 

3.2 IT Services & management 

3.3 Telecommunications 



4. BPO/KPO/Call-Centre/IT Enabled Services 

4.1 Call centre Executive 

4.2 Tele marketing 

4.3 Insurance claim Processing 

4.4 IT Enabled Billing and Accounting 

5. Security Service 

5.1 Private Security Service 

5.2 Military/Para-Military Forces 

5.3 Police 

6. Hospitality and Hotels Management 

6.1. Hotels, Motels, Resorts, Clubs, Restaurants, Way side amenities, eating joints 

6.2. Front Office 

6.3. Travel Desk 

6.4. F & B Services 

6.5. House Keeping 

6.6. Events with Banquets 

6.7. Shopping arcade 

6.8. Sales, Marketing & PR 

6.9. HR & Administration 

7. Civil Aviation 

7.1. Aviation Pilot, 

7.2. Airlines crew training, 

7.3. Ground Staff, 

7.4. City Office and general staff 

8. Banking, Insurance & Financial Services 

8.1 Banking Services 

8.2 Financial Services 

8.3 Insurance Agent 

9. Real Estate and Reality 

9.1 Real Estate Agent 

9.2 Deed & Agreement writer 

9.3 Ownership and other property rights 

9.4 Real Estate Management 

10. Retail Management 

10.1. Front office 

10.2. Sales Executive 

10.3. Stocking management 

10.4. Purchase and storage 

10.5. Marketing management 

10.6. HR management 

10.7. Finance & Administration 

11. Media & Entertainment Industry 

11.1. Conference and Event Management 

11.2. Resorts and club management services 



11.3. Advertising and Public Relations 

11.4. Location management 

11.5. Sales, Marketing & PR 

12. Travel and Tourism Management and Basic Geography 

12.1. Travel agency 

12.2. Tour Operations 

12.3. Tourist Transportation 

12.4. Sales & Marketing staff 

12.5. Guest Management staff 

12.6. Product development staff 

12.7. Destination marketing 

13 Agriculture and allied activities 

13.1 Dairy Development 

13.2 Fisheries 

13.3 Poultry 

13.4 Floriculture 

13.5 Landscaping 

13.6 Horticulture 

13.7 Forestry 

13.8 Nursery 

14 Food Processing/Food Craft 

14.1 Baker and confectioners. 

14.2 Craftsman food production 

14.3 Food preservation and Pickles 

14.4 Food Packaging 

14.5 Meat Processing 

14.6 Beverages. 



Annexure I 

APPLICATION FOR THE EXPRESSION OF INTEREST FOR 

EMPANELMENT OF VOCATIONAL TRAINING PROVIDERS 

TO BE SUBMITTED IN DUPLICATE 

To 

Director Employment Generation and Training-cum-Member 

Secretary Punjab State Council for Employment Generation and 

Training Punjab. 

EOI No :VTP-2/2007-08 

Dated 

1. Applicant’s Proposal Reference No. & Date 

2. Name of the Applicant 

3. Address of the Applicant 

4. Name of the Vocational Skills and Soft-Skills 

Training Services Institute/ Company/ firm 

5. Year of Establishment 

6. Mailing Address 

7. Office Address of Project Manager (with 

Telephone & Fax No. ) 

8. Name of the affiliated firms ( if any ) 

9. Annual turnover of the firm for the last 2 

successive years. Name of the Dept./Institution 

where the consultancy services have already 

been rendered 

10. Telephone No. 

11. Fax No. 

As of the this date the information furnished in all parts of this form is 

accurate and true to the best of my knowledge 

Note: The Applicants Should attach complete details of the Groups, courses, 

levels for which they are interested to impart training along with the number of 

hours on the Performa at Annexure III. 

Date : 

Place 

Business Address 

Signature of Applicant 

Name 

Designation 

Seal 



Annexure-II 

Performa for Details of Courses conducted till date (Ref Point 3.1.2) Year wise 

Name and address of the Institution 

Name and address of the Institutes 

Sr. 

No 

Year 

Courses 

Conducted 

Duration of 

the courses 

No. of the 

candidates 

No. of 

Students 

trained 

No.of candidates 

placed in jobs 

after such 

Training 

Programmes 



Annexure III 

Performa Regarding Courses to be conducted 

Group Courses No. of hours 

Level 

I 

Level 

II 

Level 

III 

Level 

IV 

Level 

V 

Note I: There are following main three groups: 

SSAG: Service Sector Area Groups on the basis of same period (hours) of 

training. 

(It can have sub-groups SSAG 1, SSAG 2 etc.) 

ETG: Engineering Trade Groups on the basis of same period (hours) of training 

NETG: Non-Engineering Trade Groups on the basis of same period (hours) of 

training 

Note : All the above three group can have sub groups 

Note II: The module “The Basic Compulsory training/Skills” as defined on 

Page 2, Section II, Pt 1.1, has to be an integral part of each and every course. 

Therefore every course should include the hours allotted to this module also. 

Note III: 

Level I 

Level II 

Level III 

Level IV 

Level V 

PG student or Graduate Students with 60 % aggregate marks 

and above. 

Graduate Students with less than aggregate 60 % marks, 

Diploma holders and equivalent 

10+2 Students 

10 th Pass Students 

Others 



Annexure-IV 

Performa for Details of No of Students per batch the EOI applicant is capable of 

training & placing (Ref Point 3.1.4) 

Sr.No Name of Course No. of students 

Level 

I 

Level 

II 

Level 

III 

Level 

IV 

Level 

V 

Ratio of qualified instructor to students (Reference Point 3.2) 

For Theory :- 

For Practical :- 

Note : 

Level I 

Level II 

Level III 

Level IV 

Level V 

PG student or Graduate Students with 60 % aggregate marks 

and above. 

Graduate Students with less than aggregate 60 % marks, 

Diploma holders and equivalent 

10+2 Students 

10 th Pass Students 

Others 



Section IV 

Indicative Minimum Curricula of some of the areas 

1. Communication Skills - Communication Tools 

1.1. Basic Grammar 

1.1.1. Nouns 

1.1.2. Adjectives 

1.1.3. Pronouns 

1.1.4. Verbs 

1.1.5. Adverbs 

1.1.6. Prepositions 

1.1.7. Conjunctions 

1.2. Pronunciation – 

1.2.1. Different sounds of English (consonants/vowels) 

1.2.2. Words (syllable/word stress/intonation) 

1.2.3. Sentences (reading/formation) 

1.2.4. Listening Exercises 

1.2.5. Problem Sounds (s/sh/p/v/b/ch) 

1.2.6. Tongue Twisters 

1.2.7. Conversational Skills 

1.2.8. Expression & Spontaneity 

1.2.9. Dialogues 

1.3. Vocabulary Exercises 

1.4. Business Communication : letter writing, fax, memo, e-mail, writing reports 

1.5. Reading Exercise 

1.6. Writing Skills 

1.7. Public Speaking and Group Discussion 

1.8. Presentation skills 

2. Customer Care & Guest Relations 

2.1. What is Customer Care? 

2.2. Principles of Customer care 

2.3. Characteristics of good customer care 

2.4. Understanding Customer psychology and behavior 

2.5. Questioning the customers 

2.6. Handling different customers 

2.7. Delivering Customer Care-Non verbal communication 

2.8. Conversations and Role Plays 

2.9. Customer Care phrases and Punch lines 

2.10. Telephone Skills 

2.11. Looking good for good customer care 

2.12. Complaint management 

2.13. Ways to improve customer service 

2.14. Case studies 



3. Personality Development & Career Management 

3.1. Personality Development 

3.1.1. The dynamics of personality 

3.1.2. Personality traits 

3.1.3. Self image 

3.1.4. Body language 

3.1.5. Overcoming speaking anxiety 

3.1.6. Motivation 

3.1.7. Assertiveness/positive thinking 

3.1.8. Winning personality 

3.1.9. Time management 

3.1.10. Stress management 

3.1.11. Presentation skills 

3.1.12. Posture 

3.1.13. SWOT analysis and self-appraisal 

3.1.14. art of listening 

3.1.15. team work 

3.2. Personal Grooming 

3.2.1. Body Language 

3.2.2. Personal Hygiene and Dressing 

3.2.3. Manners and Etiquette 

3.2.4. Social grooming (art of being courteous, confidence building) 

3.3. Career Management Skills- (Resume writing/interview skills) 

3.3.1. Team Work and Leadership 

3.3.2. Developing research skills 

3.3.3. Project management 

3.3.4. Conflict management 

3.3.5. Time management 

3.3.6. Presentation skills 

3.3.7. Self assessment exercise 

3.3.8. Covering letters 

4. Computer Skills 

4.1. Computer fundamentals 

4.2. Windows 

4.3. Microsoft word 

4.4. Powerpoint 

4.5. Introduction to Excel 

4.6. Introduction to internet 

4.7. Typing 

5. Airlines Mgt 

5.1. Job profiles and duties in Airlines Industry 

5.2. Schedule and Charter Airlines 

5.3. Impact of Air travel on human mind and psychology 

5.4. Measures to prevent these impacts 

5.5. Guidelines for carriage of elderly and handicapped/disabled passengers 

5.6. Types of aircrafts 

5.7. Airline Terminology 



5.8. Maintenance of airport lounges 

5.9. Airport and airline codes 

5.10. First Aid 

5.11. Situational Management - Ground staff/ticketing staff/cabin crew 

5.12. Personal grooming for airlines 

6. Hospitality Mgt 

6.1. Introduction to hospitality 

6.2. Front Office 

6.3. Define hotel 

6.4. Overview of travel and tourism industry 

6.5. Different dept in hotel 

6.6. Hierarchy of f/o 

6.7. Room status terminology/room type definitions 

6.8. Guest cycle/types of plans 

6.9. Types of reservations/CRS/GDS 

6.10. Seven steps reservations process 

6.11. The reservation record 

6.12. The registration record 

6.13. Room status (typical H/K status descrip) 

6.14. Different modes of payments/methods of settlement 

6.15. Log Book, Info directory 

6.16. Different telephonic services/building telephonic skills 

6.17. Security and emergency procedure 

6.18. Vouchers 

6.19. The F/O audit/night audit 

6.20. Guest Relations 

6.21. House Keeping 

6.22. Housekeeping personnel 

6.23. Org structure of a large hotel 

6.24. Imp of job description of House keeping 

6.25. Room and floor- practices and procedure 

6.26. Public area 

6.27. Housekeeping procedure 

6.28. Housekeeping terms 

6.29. Food and Beverage (Operations) 

6.30. F&B- an overview 

6.31. F&B- menus 

6.32. F&B- hierarchy 

6.33. Conference & events 

6.34. Hotel/resorts- types and categories 

6.35. Course of menu 

6.36. Table layout- cover 

6.37. Waiting on the table 

6.38. Restaurant equipment- an introduction 

6.39. Food & beverage service equipment 

6.40. Cutlery 

6.41. Crockery 

6.42. Service ware- furniture 

6.43. Glass ware- linen 

6.44. Restaurant hierarchy 



6.45. Mise-en-scene 

6.46. Mise-en-place 

6.47. Banquets 

6.48. K.O.T 

6.49. Fast food in India 

6.50. Sectors- retails service standards 

6.51. Cocktails 

6.52. Mock-tails 

6.53. Spa management 

6.54. Case studies 

6.55. Interpersonal skills 

6.56. Customer service in hospitality 

6.57. Video and Audio Presentations 

7. Travel and Tourism Mgt 

7.1. Destination India – Introduction 

7.2. Pilgrimage Destinations 

7.3. Cultural Destinations 

7.4. Wildlife Destinations 

7.5. Adventure tourism (types) 

7.6. Eco Destinations 

7.7. Major world Destinations 

7.8. Tour Operations – Itinerary planning/package designing/ costing 

7.9. Practice exercise 

7.10. Types of tourism – inbound/outbound/domestic/international 

7.11. Travel agency operations - functions 

7.12. Ticketing 

7.13. CRS/ BSP 

7.14. Processes under international and domestic travel 

7.15. Tourism products and services (fairs & festivals, shopping, museums, 

wildlife) 

8. Career in Event Management 

8.1. Variety in Events 

8.2. Event Management Companies in India 

8.3. Event conceptualizing 

8.4. Planning an event (beginning to end) 

8.5. Assignment 

8.6. Project 

9. Retail Management 

9.1. Introduction to Retail Industry 

9.2. Components of Retail Industry 

9.3. Retailing in India 

9.4. Career in retailing 

9.5. Retail technologies 

9.6. Retail management 

9.7. Retail focus area 

9.8. Departmental stores 

9.9. Company Profiles 

9.10. Case Studies 



10. ITES /BPO 

10.1 Introduction to call centre/BPO industry 

10.2 Voice and Accent-American /British 

10.3 Introduction to US and British Culture 

10.4 Difference between British and American Spelling 

10.5 Difference in British and American words and vocabulary and spelling 

differences 

10.6 Telephone Handling/listening skills 

10.7 Customer Care 

10.8 Video and Audio Presentations 

11. Sales and Marketing 

11.1. Introduction to Sales and Marketing concepts 

11.2. Marketing – Special focus on Service Industry 

11.3. Product and concept selling 

11.4. Selling skills and techniques 

11.5. Sales tips 

11.6. Developing selling skills 

11.7. Trends in Marketing 

11.8. 4pcs of marketing 

11.9. 7cs of marketing 

11.10. Market segmentation 

11.11. Market targeting and market positioning 

11.12. Marketing mix and promotional mix 

11.13. Marketing communications 

11.14. Case studies 

11.15. Project 

12. Geography 

12.1. Basics of geography 

12.2. Important World Tourist Destinations: 

12.3. Singapore 

12.4. Malaysia 

12.5. Thailand 

12.6. Australia 

12.7. Switzerland 

12.8. South Africa 

12.9. Important Indian Tourist Destinations: 

12.10. Delhi 

12.11. Jaipur 

12.12. Agra 

12.13. North India 

12.14. South India 

12.15. West India 

13. Telecom Industry 

13.1 Introduction : global and Indian market 

13.2 Leaders of industry 

13.3 Opportunities in this industry 

13.4 Skills required for respective positions 

14. Entrepreneurship 

14.1. What is Entrepreneurship 

14.2. Who is an Entrepreneur? 



14.3. Classifications of countries by presence of entrepreneurship activities. 

14.4. Entrepreneurship from society point of view 

14.5. Classification of entrepreneurship 

14.6. steps in starting a business in service industry 

14.7. what is business plan 

14.8. Entrepreneurial opening in the service sector 

15. Media 

15.1. Basics of media 

15.2. Types of media 

15.3. Opportunities in this industry 

15.4. Leaders of industry 

15.5. Duties of respective positions 

15.6. Skills required for respective position 

16. Entertainment & Leisure 

16.1. Introduction 

16.2. Industry Scenario 

16.3. Various Sections of Entertainment & Leisure 

16.4. Career Opportunities 

16.5. Skills Required 

17. Freight and cargo 

17.1. Overview of the Air Cargo industry. 

17.2. Understand the difference between air and surface modes of transportation 

17.3. Describe categories of air cargo to include: passenger/cargo carriers, allcargo 

carriers, couriers, express carriers, integrator/forwarder. 

17.4. Work Areas in Freight & Cargo and Job Opportunities 

17.5. Profiles of Industry Leaders 

17.6. Impact of technology on the industry by reviewing the use of computers in 

the air cargo industry and logistics in general. 

18. Fitness, Beauty and healthcare 

18.1 Job/career opportunities in beauty & healthcare 

18.2 What is beauty and healthcare 

18.3 Landmarks in beauty & healthcare 

18.4 What is fitness ? 

18.5 Career opportunities in fitness 

19 Advertising & public relations 

19.1 What is public relations 

19.2 Job opportunities in public relations 

19.3 Skills required to be in this area 

19.4 Communication and public relations 

20 HR Consultancy, educations & Research 

20.1 Introduction- counseling/role of counseling in education 

20.2 Importance of Research in consultancy 

20.3 Introduction – HR Consultancy & Research 

20.4 Different job profiles in HR Consultancy 

20.5 Skills and responsibilities 

20.6 Major Indian & International HR Consultancy firms 

20.7 Case studies 

21 Banking and Finance 

21.1 Introduction to banking 

21.2 Financial organizations 



21.3 Rules and regulations of finance and banking 

21.4 Credit limits 

21.5 Types of loans 

21.6 National Debts and the role played by the finance in socio-economic 

development 

Examples of private and govt. held banks 

***** 



Proforma for Rate Quotation (To be submitted after Technical Evaluation 

Round) 

Name of Institution/ Organization/ Company/ Trust/ Society: 

Name of course: 

Duration of the course (in terms of hours): 

Rate per hour per candidate: 

Total cost per candidate:

Subject: Empanelment of Vocational Training Providers for 11 Districts

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