Emotional Resilience Workshop - CTR training and consultancy

Emotional
Resilience

opportunitynowhere

Where
would you
like to go?

ctr

What is
emotional
resilience?

The ability to
succeed personally
and professionally
in the midst of
a high pressured,
fast moving
and continuously
changing environment.

The attitude and
skill set of an individual
allowing them to cope
with great efficiency
and effectiveness in
periods of change
and stress.

Organisational
Impact

What do I
want to
ACHIEVE
or
CHANGE
as a result
of this
workshop?

• When I was a child I wanted to…
• If I wasn’t working in my
current position, I’d like to...
• When I retire, I plan to...
• What I want to achieve from
today’s workshop is...

Setting
the scene

Permanent White Water
(Vaill, 1996, Covey, 2006)

What
factors
at work
test your
emotional
resilience?

Permanent White Water
(Vaill, 1996, Covey, 2006)
ILL

The Constants
• Change
• Choice
• Principles

The Constants
Change

The one indisputable
fact that characterises
organisational life, is that
CHANGE
is inevitable.
(Beverly Alimo-Metcalfe, 2005)

If we always
do what we’ve
always done…

Everyone
thinks of
changing the
world, but
no one thinks
of changing
themselves!

“If you
want to see
change…
…be the
change
you want
to see”

Comfort
Zone

Panic
Zone

Discomfort
Zone

The truth is that our finest
moments are most likely to
occur when we are feeling
deeply uncomfortable,
unhappy, or unfulfilled.
For it is only in such moments, propelled
by our discomfort, that we are likely to
step out of our ruts and start searching
for different ways or truer answers.

The Constants
Choice

The greatest
glory in living
lies not in never
falling, but in
rising every
time we fall.

Time
for
lunch

How will I
think or act
differently
as a result of
this event?

The Constants
Principles

MAIN THING
for you as you
work at the RCN?

Tools and
techniques to
enhance your
emotional
resilience?

Four
components
of emotional
resilience

Confidence
Purposefulness
RESILIENCE
Social
Support
Adaptability

Confidence
Purposefulness
Adaptability
Social
Support

‘Emotional
Contagion’
and Work
Relationships

‘Emotional
Contagion’
in a nut shell

Act as if what
you do makes
a difference.
It does!

Change the
way you think
about something
and you’ll
change the way
you feel about it.

Between what happens to
us and our response to it…
…..is our freedom to
choose our response
CYO

“The significant
problems we face
cannot be solved
at the same level
of thinking we
were at when we
A New Level
created them.”
of Thinking
(Paradigm)

Creating a
Paradigm
Shift

Circle of
Concern
Circle of
Influence

Circle of
Concern
Circle of
Influence

Circle of
Circle of
Influence
Concern

God grant me the serenity to
accept the things I cannot change;
the courage to
change the things I can;
and the wisdom to
know the difference.

Workplace
Emotions!

The ’DESC’
technique
for creating:
&

D escribe the situation
The
‘DESC’
Script
E xpress how you feel
S pecify what you want
C onsequences which
will result (negative & positive)

The ‘3 Rs’
• Regret
• Reason
• Remedy

The
Hero's
Journey
- a coaching approach
and technique to help
develop emotional resilience

S
T
O
R
I
E
S
• Stories are universal &
the same stories appear
all over the world
• Stories are wired into
our unconscious mind
• We turn to stories to help
us make sense of things &
for comfort and inspiration
• We often re-write
the same stories

Epic Stories - then and now
Frankenstein
Jaws
King Kong
Romeo & Juliet
Bonnie & Clyde
Natural Born Killers
Star Wars
Lord of the Rings
Harry Potter

The
Hero's
Journey
- a coaching approach
and technique to help
develop emotional resilience

Stage 1:
Stage 2:
Stage 3:
Stage 4:
Stage 5:
Stage 6:
Stage 7:
Hearing a Calling
Being pulled in a new direction – change & crises can be a
‘calling’!
Accepting a Calling
Confronting a threshold or boundary in your existing abilities or
view of the world.
Crossing the Threshold
Moving into new territory which forces you to grow & to find
support & guidance.
Finding a Mentor or a Guardian
Obtaining the right support & guidance.
Facing a Challenge or Demon
Things which you have to learn to contend with or accept.
Transforming the Demon
Developing a new skill or discovering a resource.
Coming Home
Creating a new ‘map of the world’ to incorporate the
growth & discoveries you have made on your journey.

Mapping
the
Journey

Stage 1.
Stage 2.
Stage 3.
Stage 4.
Stage 5.
Stage 6.
Stage 7.
What was (is) the ‘calling’ you heard (are hearing)?
Why did you choose to accept it - did you have a
choice? (What choices do you have?)
Describe the new ‘territory’ you entered (are
entering).
Who provided (will provide) support / guidance?
What challenge or ‘demon’ did (will) you have to
contend with?
How did you (do you intend to) tame or transform
the ‘demon’?
Having (when you) ‘come home’, what do you know
(will you know) about yourself & the world that you didn’t
know before?

None of us is as
smart as all of us!

& Mindfulness

Final
Thoughts

ctr

How or
what will
I now
CHANGE
as a result
of this
workshop?

Beware of
Emotional Saboteurs!!

If I do nothing
about it in 24 hours…
…I’ll
probably
do nothing
about it!