Continue your education with Delta Dental - Delta Dental of Virginia

December 2010/January 2011
For Dentists
Continue your education with Delta Dental
Last year’s Continuing
Education (CE) course was
so popular, we’re holding two
different courses this year to
meet demand! Mark your
calendars now for Delta Dental
of Virginia’s 2011 Continuing
Education (CE) Seminars – April
29 in Roanoke and August 19
in Virginia Beach. Both seminars will be informative
and engaging, and attendees will receive 6.5 AGD CE
credits for each seminar.
The April seminar topic will be on restorative dentistry
and materials science, presented by Dr. Terry Donovan,
DDS (pictured above). Dr. Donovan is currently
Professor and Section Head of Biomaterials in the
Department of Operative Dentistry at the University
of North Carolina, School of Dentistry at Chapel Hill.
He has spent most of his illustrious career practicing
in the Prosthodontics field and teaching. Dr. Donovan
has published several articles and lectures worldwide
on the topics of operative dentistry and materials
science. Don’t miss the opportunity to hear Dr.
Donovan’s unique perspective on the “Restoration
of the Worn Dentition” in April.
And don’t forget about our August session where Dr.
Charles Blair, DDS, dentistry’s leading authority on
practice profitability, fee analysis, insurance coding
strategies and overhead control, will present “Focus
Continued on back
Administrative Staff workshop also available
on 4/29/11. See article inside for more details.
Save the dates!!!
Date: Friday, April 29, 2011
City:
Roanoke
Location: Hotel Roanoke Hilton
Subject:
Restoration of the Worn Dentition
Speaker: Dr. Terry Donovan, DDS
AGD CE Credits: 6.5
Friday, August 19, 2011
Virginia Beach
Virginia Beach Oceanfront
Focus on Profitability for the Efficient Practice
Dr. Charles Blair, DDS
6.5
In this Issue
Follow the leader
Delta Dental named #1
preferred business partner
Office Manager Workshop
Helping patients say yes to treatment
One of the best places to work
Delta Dental workplace honored
Lucky #7
IVR options changed
Delta Dental in the community
Promoting preventive oral health care
in Virginia
Delta Dental of Virginia welcomes….
See who has joined the Delta Dental
family

Help your patients say “yes” to
treatment – attend the “Putting the
Pieces Together” workshop on 4/29/11
Dentists, your office administration staff can take advantage of a
continuing education opportunity sponsored by MDE at the same
location, on the same date and at the same time as the Delta
Dental of Virginia CE course on April 29 2011. While you are
learning about “Restorative Dentistry” in the DDVA CE session
at the Hotel Roanoke, your office administration staff will have
the opportunity to enhance their skills at presenting treatment
and finance options for your patients by attending the “Putting
the Pieces together” seminar. This half day workshop is ideal
for office administration staff who work with patients to schedule,
plan and finance dental treatments.
Presented by David Kagey, a national consultant with over 25
years experience in Practice Management, this workshop will
teach office staff how to consult with your patients, helping
them understand your payment policies and fees, and using
insurance information and financing options to help them say
“yes” to treatment. The workshop will also touch on improving
insurance reimbursements and your knowledge of coding and
documentation when it comes to submitting claims.
“Putting the Pieces Together” will be held at the Hotel Roanoke
on April 29th, in conjunction with the Delta Dental CE course.
The session will conclude with an included luncheon.
To register, download a registration form from the Dentist
Connection at deltadentalva.com. Or, for more information,
please call Shannon Nelson at 800.367.3531, ext. 3186.
Delta Dental is one of the best places
to work in Virginia
Recently Virginia Business magazine named Delta Dental of
Virginia one of the “Best Places to Work in Virginia.” This honor
is a result of a unique partnership between the Virginia Chamber
of Commerce, Virginia Business, the Virginia Society for Human
Resource Management, and the Best Companies Group, which
created and implemented the inaugural list. A survey and award
program, the “Best Places to Work in Virginia” initiative was designed
to identify, recognize and honor the best places of employment in
Virginia, benefiting the state’s economy, its work force and businesses.
The honor is particularly meaningful, because it was largely based
on feedback from our employees. The award is also based on workplace
policies, practices, philosophy, systems and demographics. We think
being named one of the top places to work in Virginia is a reflection
of the Delta Dental of Virginia culture: to be the best customer
focused company we can be, providing superior service to our clients,
members and providers, while fostering teamwork, dedication and
a positive work environment for our employees. We’re proud to be
“one of the best”!
The ranking of the first annual “Best Places to Work in Virginia”
will be published in the Virginia Business February 2011 issue.
Lucky #7 -
IVR options
changed
Our Interactive Voice
Response (IVR) system
is one of the easiest
ways to contact us
when you have a
question or need
information regarding
Delta Dental claims
or procedures.
We’ve made some
changes recently
with added options
for new products
that may be
causing some
confusion. In the
past, the number
“2” option reached
our provider team
directly. The “2” option is now for Individual product
information. Providers should now use the “7”
option. Please remember to push “7” when you
want to talk to us about any provider inquiries.
Delta Dental named #1
preferred business partner
The fifth annual Benefits Selling Readers’ Choice
Awards results are in, and Delta Dental was named
the winner of the “Best Dental Coverage” category.
That’s because we have:
• The largest provider network
• Nearly 30 years of growth (even in this most
recent economic downturn)
• More than 25% of the dental benefits market
• Excellent customer service
• Quick, accurate claims processing
All these benefits come together to make Delta
Dental the #1 preferred business partner for brokers.
You can be confident that when you recommend
Delta Dental, you are recommending a market leader
and a dental benefits plan that more brokers and
employers trust for their dental coverage.

Delta Dental in the community
At Delta Dental, we understand that a healthy smile helps to create a healthier body.
That’s why we believe in promoting awareness of and access to oral health care to
encourage preventive and good oral health habits throughout the state. Here are a
few of the events we sponsored and supported in 2010.
Delta Dental Miles for Smiles 5K
The first annual Miles for Smiles 5k was run on October 2, 2010. Organized by the
students at the VCU School of Dentistry, and sponsored by Delta Dental, the goal of
the race was to raise funds for Mission of Mercy (MOM) projects in Virginia. The
inaugural race was particularly important since MOM lost most of the dental supplies
and equipment used to render free dental care stored in a trailer that caught fire when
struck by lightning on July, 29th 2010. The race was a great success in helping support
MOM to fulfill its mission to provide dental care to the underserved populations in
Virginia despite the severe set backs caused from the fire.
Mission of Mercy (MOM) helps thousands in Wise
On a hot steamy July weekend, thousands lined up to receive free health and dental
services from volunteer medical and dental providers. While medical treatments and
diagnoses were a major part of the services offered, the majority of those attending
the event wanted to see a dentist.
Countless teeth were pulled, treated, cleaned and repaired by the selfless
volunteers who gave up their weekend to help those most underserved in Wise and
the surrounding communities. MOM events, created by the Virginia Dental Health
Foundation and supported by Delta Dental of Virginia, provide free dental care for
individuals in underserved areas of the state who are in need and have nowhere
else to turn. Services provided by MOM are unparalleled and we look forward to
continuing our support of these events across Virginia.
The Community Free Clinic of Newport News
The grand opening in November of the newly converted Community Free Clinic of
Newport News was met with great fanfare. Located in the southeast community of
Newport News, the clinic will provide medical and dental services to the over 22,000
people in the area who have no medical or dental insurance and cannot afford the
care they need. As a reflection of that need in the community, people were calling
and showing up at the clinic even before it opened its doors for business in November.
Your Team
When you or your staff have
questions, the Provider Relations
team is ready to help. Please
contact us whenever we can be of
assistance.
Annette Giles
Provider Relations Liaison
Western, Southern & Central
Virginia
800.367.3531, ext. 3398
apgiles@deltadentalva.com
Laurie Cassanese-Rhodes
Provider Relations Liaison
Hampton Roads,
Richmond & Northern Virginia
800.533.4137 or
804.327.1392, ext. 7
lrhodes@deltadentalva.com
Shannon M. Nelson
Provider Relations Specialist
800.367.3531, ext. 3186
snelson@deltadentalva.com
Ellen Drewery
Credentialing Representative
800.367.3531, ext. 3155
ellen.drewery@deltadentalva.com
Kay Woodard
Provider Relations Assistant
800.367.3531, ext. 3344
kay.woodard@deltadentalva.com
Focusing on medical and dental care, the Newport News Free Clinic will be open
part-time with a nurse practitioner, medical director and dental hygienist on duty.
Other positions will be filled with a mostly volunteer staff, and the Clinic is always
looking for more medical and dental professionals to offer their services as needed.
Delta Dental is proud to provide The Free Clinic of Newport News with financial
support for the dental clinic to meet one of the most dramatic needs in the southeast
community. We look forward to continuing to work alongside the local government,
health systems and doctors’ offices that are supporting the Clinic and urge you to
volunteer your time to help with this important and necessary cause.
Delta Dental is proud to support these worthy causes in our mission to improve the
public’s oral health through market leadership as the dental experts. We thank those
volunteers who gave up their time for such important events – and those who will
provide the vitally important follow-up care to those in need. We hope more of you
will join us in the following months and years to come as we fight to ensure that all
Virginians have access to the oral health care they deserve.

Delta Dental of Virginia welcomes….
More subscribers experience The Delta Dental Difference ®
Group Name
Altegrity........................................................................... 9,000
Avectra............................................................................... 160
Booz Allen Hamilton...................................................... 22,000
Buckingham County Schools............................................. 275
Charlotte County Schools.................................................. 250
EIT, LLC............................................................................. 200
Masonic Home................................................................... 180
PE Systems........................................................................ 270
PH International................................................................. 275
Stanley Martin Companies................................................. 150
Thomas Road Baptist Church........................................... 150
Plus, 176 small groups have also joined Delta Dental since
May to take advantage of The Benefits of Experience!
# of Subscribers
Continue your
education with Delta
Dental (cont.)
on Profitability for the Efficient Practice.”
Come hear Dr. Blair’s perspective on how
you can work “on” your practice, rather
than just “in” it. You’ll learn how to analyze
the business side of your practice, and
how to look at the big picture to take steps
to increase profitability. Dentists, staff and
spouses will take away valuable information
and gain insight into running a practice like
a business.
Mark your calendars. To register, download a
registration form from the Dentist Connection
at deltadentalva.com. Or, more information,
please call Shannon Nelson at 800.367.3531,
ext. 3186.
Delta Dental of Virginia
4818 Starkey Road
Roanoke, VA 24018

Continuing Education Seminar and
Staff Workshop Registration Form
Dentist Continuing Education Seminar
Join us on April 29, 2011 for Delta Dental of Virginia’s next Continuing Education (CE) Seminar featuring Terry Donovan,
DDS, who will provide his unique perspective on restorative dentistry and materials science. Attendees will receive 6.5
AGD credit hours at the completion of this full day seminar.
All course materials, break refreshments and lunch will be included.
Office Administration Workshop
While dentists are attending the Restorative Dentistry CE course, office administration staff can take advantage of a
continuing education opportunity sponsored by MDE at the same location, on the same date. Office staff who attend
the “Putting the Pieces Together” workshop on April 29th will learn how to enhance their skills at presenting treatment
and finance options for patients. Presented by David Kagey, a national consultant with over 25 years experience in
Practice Management, this half-day workshop is ideal for office administration staff who work with patients to schedule,
plan and finance dental treatments.
All course materials, break refreshments and lunch with the dentists will be included.
Two Great Seminars
Two Great Speakers
April 29, 2011
Hotel Roanoke
April 29, 2011
Hotel Roanoke
110 Shenandoah Avenue
Roanoke, VA 24016
540.985.5900
Dentist CE Seminar Agenda
Registration................................ 8:30 – 9:00 a.m.
Morning Session ....................... 9:00 – 10:30 a.m.
Break........................................... 10:30 – 10:45 a.m.
Morning Session........................ 10:45 – noon
Lunch (included)........................ Noon – 1:00 p.m.
Afternoon Session .................... 1:00 – 2:30 p.m.
Break........................................... 2:30 – 2:45 p.m.
Afternoon Session..................... 2:45 – 4:00 p.m.
Staff Workshop Agenda
Registration................................ 8:30 – 9:00 a.m.
Morning Session ....................... 9:00 – 10:30 a.m.
Break........................................... 10:30 – 10:45 a.m.
Morning Session........................ 10:45 – noon
Lunch (included)........................ Noon – 1:00 p.m.

Seminar and Workshop Registration Form
CE Seminar with Dr. Donovan, sponsored by DDVA:
Provider Name:___________________________________ Provider License Number:__________________
Address:________________________________________________________________________________
City:________________________________ State:_____________________ ZIP:_____________________
Phone Number:___________________________________ Fax Number:_______________________ _________
Email Address:________________________________________________________________ _______________
Attendee Name:________________________________ Attendee Name:_________________________________
Attendee Name:________________________________ Attendee Name:_________________________________
CE Seminar Registration Fees
(non-refundable course fee must be included with registration form):
Participating offices: $25 each attendee x _________ = __________
Non-Participating dentist: $295 each attendee x ___________ = ________
Non-Participating office staff: $110 each attendee x _________ = _________
Office Staff Workshop sponsored by MDE:
Provider Name:___________________________________ Provider License Number:__________________
Address:________________________________________________________________________________
City:________________________________ State:_____________________ ZIP:_____________________
Phone Number:___________________________________ Fax Number:_______________________ _________
Email Address:________________________________________________________________ _______________
Attendee Name:________________________________ Attendee Name:_________________________________
Attendee Name:________________________________ Attendee Name:_________________________________
Office Staff Workshop Registration Fees
(non-refundable course fee must be included with registration form):
Participating offices: $25 each attendee x _________ = __________
Non-Participating offices: $25 each attendee x ___________ = ________
Space is limited, so reserve your seats today.
Make checks payable to Delta Dental of Virginia and return to:
Delta Dental of Virginia; ATTN: Shannon Nelson
4818 Starkey Road, Roanoke, VA 24018
Fax 540.774.7797
For more information, please call 800.367.3531, ext. 3186