Bayside Health - Alfred Hospital

Community Participation
in Writing this Report
In our last Quality of Care Report, we requested feedback from the community via an
on-line survey or by making direct contact with staff by telephone. Neither of these
strategies achieved much response from the community. The lack of response has
resulted in alternative strategies being used for this report.
The lack of feedback also prompted us to conduct a focus group with a mix of consumers
and staff to gain feedback.
The Quality of Care Report for 2007 has been compiled with this feedback in mind and,
as in previous years, with active input from Community Advisory Committee members
in relation to content and format.
Acknowledgements
This report was compiled by:
• Libby Apps, Quality Improvement and Consumer Coordinator, Sandringham & District
Memorial Hospital
• Jane Blaxland, Community Advisory Committee member, Bayside Health
• Jill Exton, Quality Improvement and Accreditation Coordinator, Caulfield General
Medical Centre
• Jo Gatehouse, Community Participation Coordinator, Bayside Health
• Alexandra Hanton, Administrator & Data Coordinator, Clinical Governance Unit,
Bayside Health
• Caroline Hedt, Clinical Photographer/Visual Communications Manager, Bayside Health
• Nicole Rasmussen, Clinical Governance Improvement Manager, Bayside Health
• Rimma Sverdlin, Community Advisory Committee and Cultural Diversity Committee
member, Bayside Health
• Emma Watts, Public Affairs Officer, Bayside Health
• Margaret Way, Director Clinical Governance, Bayside Health
Bayside Health Quality of Care Report editors would also like to acknowledge the
contributions from many patients, carers and staff across the health service, and input
from members of Bayside Health’s Community Advisory Committee, Executive Committee,
Clinical Governance Committee, Board Quality Committee and Board of Directors.
Distribution of the Report
The Bayside Health Quality of Care Report is distributed to key community and consumer
groups as well as to community health centres, local councils and GPs in the catchment
area. It is made available in waiting rooms and outpatient areas of the hospitals. We also
make the report available to our staff. It is sent to media outlets and published on the
Bayside Health website www.baysidehealth.org.au.
The report is not translated but it is distributed to key ethnic organisations in touch with
ethnic communities in an attempt to make it accessible. Consumers who do not read
English can contact the Multicultural Adviser, Renee Leighton, on (03) 9076 3026 who
will arrange an interpreter if required to discuss the report.
Additional copies can be obtained by phoning (03) 9076 2804.
22 Bayside Health