Bayside Health - Alfred Hospital

Bayside Health
Bayside Health incorporates The Alfred, Caulfield General Medical Centre
and Sandringham and District Memorial Hospital and is the main provider of
health services to people living in the inner southeast suburbs of Melbourne.
THE ALFRED...
is a 544-bed teaching hospital providing a
comprehensive range of specialist acute health
and mental health services. The Alfred provides
services to the residents of its local community
and is a designated state wide provider of Heart
and Lung replacement and transplantation, Adult
Cystic Fibrosis, Adult Major Trauma, Adult Burns,
HIV/AIDS, Haemophilia, Sexual Health, Hyperbaric
Medicine, Psychiatric Intensive Care and Elective
Surgical Services.
CAULFIELD HOSPITAL...
is a 348-bed major health service provider of
aged care, rehabilitation, aged psychiatry and
residential care. It provides an integrated range
of specialist assessment and treatment options
for older and younger people with complex
needs. Caulfield Community Health Service is also
located at CGMC and provides a range of primary
care services for residents in the local area.
SANDRINGHAM HOSPITAL...
is a 101-bed community hospital with a strong
focus on meeting the healthcare needs of its
local communities, and provides elective surgery,
general medical, dialysis, emergency, women’s
health and maternity services including a level
two (extra care) nursery.
Substantial improvements have been achieved
across Bayside Health with regard to the majority
of key indicators of performance that health
services report to the Department of Human
Services. There has been a significant drop in the
number of patients who wait in the Emergency
Department for more than 24 hours for a bed
in an appropriate ward to become available
from 1393 in 2004/05 to 416 in 2006/07 – with
no patients waiting more than 24 hours in the
Emergency Department in the last three months
(see Emergency Department story page 7).
All three hospitals work together to best meet
demand for services for our patients. For example,
changes have been made to the way some
services are provided at CGMC in the areas of
aged care and rehabilitation, transition care and
aged persons’ mental health. This has made more
beds available and contributed to improvements
in emergency access at The Alfred.
There has also been a reduction in surgery
cancellations at The Alfred from more than
30 per cent down to 22 per cent this year. Elective
surgery often has to be cancelled as patients who
require emergency surgery are given priority.
Focused effort in this area has included the
development of an Extended Short Stay Unit
and improved bed management at The Alfred.
A Short Stay Unit also opened at SDMH in July
2007 (see page 7).
From Jennifer Williams, Chief Executive
This, our seventh annual Quality of Care Report,
highlights some of the outstanding work in our
quest to realise our vision of ‘Excellence in Health
Care and Service’. This report demonstrates
our efforts to achieve our core values through
everyday practice, highlighted through the stories
of our patients and staff.
Bayside Health values:
• Caring and responding to our patients
• Encouraging and achieving excellence,
continual learning and improvement
• Working in partnership and cooperation
• Being responsible and accountable
for the services we provide
• Achievement through teamwork
• Treating people with integrity and
in a friendly, trusting and respectful
manner and environment.
We would like to thank everyone who
generously allowed us to share their
experiences and congratulate our staff for their
commitment to providing an excellent service
to our consumers and their families.
Quality of Care Report 2007 3