Medicare Supplement Plans - UnitedHealthcare MedicareRx for ...

Member
Communications
Once individuals are enrolled in an AARP Medicare
Supplement Insurance Plan, they will receive various
communications throughout the year. Our goal is
to enhance the members’ experience by providing
meaningful and timely information. Here’s an overview of
the types of communications delivered:
• Welcome Materials — Contain the Certificate of
Insurance, Insurance ID Card, 30-day cancellation
policy and other helpful information about topics such
as services, claims and payments. For those who do
not sign up for automatic bank withdrawals at the time
of application, an Automatic Payment form will be
included in the Welcome Kit for those who wish to sign
up for Automatic Payments at a later date.
• Newsletter — A quarterly publication covering topics
such as healthy lifestyles and product information.
• Annual Rate Notification — Informs insured
members of their new rates for the coming year.
Generally, the annual rate notification is sent out in
the fall.
• Plan Review Kit — A handy reference piece with
product/plan specific information sent to insured
members annually in the 4th quarter. Other
communications may be sent, such as legally required
mailings, product changes and other retention-driven
mailings.
Contact Us
Questions?
Contact the Producer Help Desk (PHD).
E-mail:
phd@uhc.com
Please include your full name, writing number, contact
information and a brief description of your issue and
desired outcome.
Phone:
1-888-381-8581
Monday through Friday
8:00 a.m.–8:00 p.m. EST
Keep in mind that the Producer Help Desk cannot
provide premium rate quotes.
Member Customer Service
Members can call the Automated Customer Express
Line at 1-800-444-6544 for Service 24 hours a day,
where they can obtain payment and billing information;
claim information, like claim status and claim filing
instructions; order replacement items, such as payment
and claim envelopes; Automatic Payment enrollment
forms; and insurance ID cards. Representatives are
available weekdays from 7:00 a.m. to 11:00 p.m. and
Saturday 9:00 a.m. to 5:00 p.m. Eastern Time.
For Service related questions please call
1-800-523-5800.
For Claim related questions please call
1-800-523-5880.
member comm /
contact
California
This information applies for plan effective dates of January 1, 2011 - December 1, 2011 29