NEW VERSION - Gen Con Conventions

Terms of Service Agreement 

ALL PARTICIPANTS IN GEN CON LLC’S (“GEN CON”) INDY 2012 CONVENTION (”CONVENTION”) BEING HELD August 16-19, 

2012 IN INDIANAPOLIS, INDIANA ARE REQUIRED TO, AND HEREBY DO, ASSUME ALL RISK OF PARTICIPATION IN THE 

CONVENTION BY ACCEPTING THIS TERMS OF SERVICE AGREEMENT (“AGREEMENT”) AND THE ASSUMPTION OF RISK AND 

RELEASE OF LIABILITY DESCRIBED BELOW. 

PURCHASES 

� Every attendee is required to wear a badge, with the exception of children 8 and under. Children ages 8 and under are 

free to attend and do not need a badge unless they will be playing in ticketed events. 

� All children must be accompanied by a Parent or Guardian with a badge and children must be registered onsite at the 

Customer Service or Badge Registration kiosks and receive a wristband (for security purposes). 

� We accept Visa, MasterCard, Discover and American Express as payment. Cash is accepted for purchases onsite. Checks 

and Money Orders are not accepted at any time. 

REFUNDS 

� All refund requests must be made by the end of day on July 1, 2012. Absolutely no badge cancellation requests will be 

honored after July 1, 2012, 11:59 pm (Eastern). 

� Pre-Registration cancellations and refunds will be processed during GEN CON Customer Service hours. 

� Refund requests received prior to the end of Pre-Registration will be issued a refund and credited back to the original 

credit card or system credit used for purchase, less any administrative fees. 

� Refund requests received July 1 will receive a system credit. (System credit can be used to purchase badges or tickets 

for any future Gen Con Indy. It is non-transferrable, non-refundable and does not expire.) 

� If the items needing to be refunded have already been mailed, we will require the items be returned to our Seattle 

office immediately before your refund will be processed. 

� All badge refunds are subject to a $10 administrative fee. All event and generic ticket refunds are subject to a 5% 

administrative fee for the total sum of tickets refunded. There are no exceptions. 

� All refund requests must be made by the purchaser via mail or email (see Contact Info below). 

� Refund requests must include the first and last name of the attendee, GEN CON Account number and email address 

associated with the account. Badge types and Game IDs, along with a description of the items to be refunded is greatly 

appreciated (i.e. a 4-Day badge and 8 generic tickets, or 3 Saturday badges and 3 True Dungeon tickets, Game 

ID#________). 

� Only event tickets can be refunded onsite. Badges are non-refundable and non-transferrable. 

� Event ticket refunds will be managed at the Customer Service kiosk and will only be refunded to the person whose 

name is on the ticket or to the original purchaser. 

� A valid government issued photo ID and a Convention badge are required to process any type of ticket refund onsite. 

� Event specific ticket refunds must be requested up to 30 minutes prior to the start of the event. Refund requests 

received after that time will not be honored. 

� All event specific ticket refunds are subject to a 5% administrative fee for the total sum of tickets refunded. There are 

no exceptions. Refunds will be made back to the original form of payment. 

� Generic tickets will only be refunded as a system credit. There is no cash refund on generic tickets. There are no 

exceptions. (System credit can be used to purchase badges or tickets for any future Gen Con Indy. It is nontransferrable, 

non-refundable and does not expire.) 

� The last day to receive a generic ticket or event specific ticket refund is Sunday, August 19, no later than 4:30 pm, at 

the Customer Service kiosks. 

EXCHANGES OR UPGRADES 

� If you want to exchange your 1-Day badge for a 4-Day badge or your 4-Day badge for a 1-Day badge before the end of 

Pre-Registration, you must first contact Customer Service (see Contact Info below) to refund your current badge. Then 

you can purchase the new badge online. Event tickets for non-applicable days will need to be refunded. 

Terms of Service and Waiver – Indy 2012

Terms of Service 

� Pre-Registration event ticket exchanges require the Attendee’s Name and Login (or email address), GEN CON Account 

number and the Game ID of the event you wish to change. A system credit will be issued to your account for the event 

being exchanged. Once the credit has been applied, you will receive a confirmation email letting you know you can 

register for a new event. (Please note: RUBI is still being developed, so these procedures are subject to change.) 

� Onsite, a 1-day badge can be upgraded to a 4-day badge only if the 1-day badge is current. In order to exchange a 

current 1-day badge for a different 1-day badge onsite, you must do so a minimum of one day before your badge is 

valid. 

� For onsite event ticket exchanges, please present the ticket for the event you would like to exchange and provide the 

Game ID for the event you wish to replace. Event ticket exchanges must take place up to 30 minutes prior to the start of 

the event. 

� A valid government issued photo ID and a Convention badge are required to process any type of badge or ticket 

exchange onsite. 

EVENT CANCELLATIONS 

If an event has been cancelled, please see the area Hall Captain for further instructions. No event ticket refunds will be 

given for cancelled events without a stamp or signature from the Hall Captain. Whereas cancelled event tickets with proper 

Hall Captain signature qualify for refund, Convention badges will NOT be refunded or credited due to event cancellations. 

LOST BADGES & EVENT TICKETS 

We cannot replace lost, stolen or forgotten badges and/or event tickets. Please be responsible with your convention 

materials. If you choose to have your badge or event tickets shipped to you and do not elect to have your parcel tracked, 

GEN CON will not provide refunds, credit or replacements for any lost items. GEN CON will not refund, credit or replace 

badges or event tickets if courier tracking indicates the badge or ticket was received at your premises. Lost, stolen or 

forgotten items must be repurchased at full cost. It is recommended you check with the GEN CON Show Office to see if your 

materials have been turned in to Lost & Found. GEN CON assumes no responsibility for lost, stolen or forgotten materials. 

WAIVER/ASSUMPTION OF RISK/RELEASE OF LIABILITY 

You agree to assume all risks of participating in the Convention and release GEN CON from any liability for loss, damage 

or injury (including disability or death) to your person and property while attending, participating in or becoming 

involved with the Convention. You specifically make the following representations and assurances to GEN CON, 

acknowledging that GEN CON would not permit your participation in the Convention without receiving such 

representations and assurances: 

I wish to participate in a GEN CON Convention subject to the terms and conditions herein. I 

acknowledge and agree that the Convention involves some inherently dangerous activities. GEN CON 

will use good faith efforts to conduct and manage the Convention, but I understand that it is not 

possible to make the Convention completely safe. I warrant and represent that I am sufficiently 

knowledgeable, skilled and/or informed regarding the Convention to properly and fully judge the 

inherent risks of the Convention. 

ASSUMPTION OF RISK. I acknowledge and agree that the Convention involves potential risks of serious 

personal injury, disability or even death. I represent that I have sufficient physical fitness to participate 

in the Convention and I have no medical reason or impairment that might otherwise prevent me from 

participating in the Convention. If I know or should know of any condition or problem that might 

prevent me from safely participating in the Convention, I agree that I will immediately advise GEN CON 

and remove myself from the Convention. 

In consideration of being allowed to attend, participate in or become involved with the Convention, I 

hereby assume full responsibility for my own safety and accept all known and unanticipated risks of 

loss, damage and injury (including death or disability) to myself and my property while attending, 

2 Terms of Service and Waiver – Indy 2012


participating in or becoming involved with the Convention, regardless of whether or not such risks are 

attributable to the negligence of others. By assuming and accepting all known and unanticipated risks, I 

completely absolve, waive, discharge and release GEN CON and all its employees, advisors, consultants, 

members, contractors, organizers, operators, volunteers, sponsors or other persons affiliated with GEN 

CON and all facility staff, guests, fellow participants, landlords, owners, management companies and 

the like (collectively the “Indemnified Parties”) from any legal duty for my safety or any liability for my 

harm, to the maximum extent permitted by law. 

RELEASE OF LIABILITY. In consideration of being allowed to attend, participate in or become involved 

with the Convention, I hereby agree to release, waive, discharge, hold harmless, defend and indemnify 

the Indemnified Parties from and against any and all liability, claims, demands, controversy, lawsuits or 

possible causes of action (“Claims”) that may accrue or arise from any loss, damage or injury (including 

death or disability) to my person and property that is in any way related to or arising in connection with 

my attendance at, participation in or involvement with the Convention, regardless of whether or not 

such Claims are attributable in whole or in part to any act, omission or negligence of the Indemnified 

Parties. I agree that the Indemnified Parties will not be legally responsible for any loss, damage and 

injury (including death or disability) to my person and property arising out of or in any way connected 

to the Convention, however caused and on any theory of liability whatsoever (whether in contract, tort, 

negligence, strict liability or otherwise), including but not limited to the Indemnified Parties’ own 

negligence. Such defense and indemnification shall include all reasonable costs, expenses and 

attorneys’ fees that may be associated with any Claims. I further agree that I will not cause, encourage, 

promulgate, support or cooperate with (unless such cooperation is judicially mandated) any Claims to 

be brought against the Indemnified Parties. 

I understand that the above release and assumption of risk is intended to provide a comprehensive 

release of liability but is not intended to assert any defenses that are prohibited by law. The release and 

assumption of risk shall be enforceable to the fullest extent allowed by law. If any portion of the 

release and assumption of risk is held invalid, those parts that are not held invalid shall continue in full 

force and effect. The terms of the above release and assumption of risk shall apply to and be binding on 

myself, my spouse, my heirs, all members of my family, executors, administrators, representatives, and 

assigns. 

GENERAL PROVISIONS 

I understand this Agreement is a binding contract that supersedes any other agreements or representations and is intended 

to provide a comprehensive release of liability but is not intended to assert any defenses which are prohibited by law. The 

invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other 

provision. The parties hereby irrevocably and unconditionally consent to submit to the exclusive jurisdiction of the United 

States District Court for the Western District of Washington or the Superior Court of Washington State for King County any 

actions, suits or proceedings arising out of or relating to this Agreement and irrevocably and unconditionally waive any 

objection to the laying of venue of any action, suit or proceeding arising out of this Agreement. The parties hereby 

irrevocably waive all rights to trial by jury in any action, proceeding or counterclaim (whether based on contract, tort or 

otherwise) arising out of or otherwise relating to this Agreement. 

EXPLOITATION OF NAME AND LIKENESS 

In consideration of being allowed to participate in this Convention, I hereby agree that GEN CON may photograph and/or 

record my likeness and/or voice and my participation in the Convention and without any additional consideration, I hereby 

agree that GEN CON and its assigns and/or licensees may distribute, exhibit, broadcast, exploit, advertise, publicize and 

promote my name, biographical material, likeness, voice and performance in and in connection with the Convention or 

other GEN CON events. I further agree that GEN CON may edit my appearance therein and I waive any personal or 



proprietary rights with respect thereto. I represent and warrant to GEN CON that I have not made any contract or 

commitment in conflict with this grant of rights to GEN CON. Nothing herein contained shall obligate GEN CON to make or 

cause to be made any broadcast or other use of said appearance, or to exercise any of the rights granted to GEN CON 

herein. 

CONTACT INFO 

If you have any inquiries regarding our Refund, Exchange or Cancellation Policies, please call our office at 800-529-3976 

x3806 or email us at customerservice(at)gencon.com. Customer Service hours are 9:30 am – 5:00 pm (Pacific), 12:30 pm – 

8:00 pm (Eastern). During the convention, all inquiries can be made at the Customer Service kiosk onsite. 

I HAVE CAREFULLY READ THIS TERMS OF SERVICE AGREEMENT, FULLY UNDERSTAND ITS CONTENTS AND HEREBY ACCEPT 

AND AGREE TO IT VOLUNTARILY OF MY OWN FREE WILL. I AFFIRM THAT EITHER I AM OVER 18 YEARS OF AGE AND HAVE 

FULL RIGHT, AUTHORITY AND CAPACITY TO ENTER INTO THIS TERMS OF SERVICE AGREEMENT AND TO MAKE THE 

RELEASE AND ASSUMPTION OF RISK DESCRIBED HEREIN, OR THAT MY PARENT OR LEGAL GUARDIAN HAS READ AND 

SIGNED THIS TERMS OF SERVICE AGREEMENT. 

□ I accept the Terms of Service and Waiver. (electronically signed and dated) 

IF PARTICIPANT IS UNDER 18 YEARS OF AGE, PARENT OR LEGAL GUARDIAN MUST ALSO SIGN 

The undersigned hereby represents that he/she is in fact the parent or legal guardian of the participant, that he/she has 

the right, authority and capacity to sign this Terms of Service Agreement and to make the release and assumption of risk 

described herein for and on behalf of the participant, that he/she has carefully read this Terms of Service Agreement and 

understood its contents, and that he/she is hereby accepting and agreeing to it voluntarily of his/her own free will. 

□ I am 18 years old or older. (electronically signed and dated) 

□ I am the parent or legal guardian of the Convention participant, and I accept the full Terms of Service and Waiver on 

his/her behalf. (electronically signed and dated)

NEW VERSION - Gen Con Conventions

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