Dealer ServiceS corporation - Carmel: 'round about right

Dealer Services Corporation
Innovative Solutions. Outstanding Service. Great People.
Dealer Services Corporation (“DSC”) was founded in February 2005 by current
Chairman John Fuller; however, the company’s journey to becoming the nation’s
largest independent inventory financing provider of used vehicles and
other diversified automotive products sold by dealers actually began three years
earlier. Fuller had recognized a
void in technology in the dealer
services industry and set out to
fill it while simultaneously redefining
the industry’s service
levels.
Fuller and his team of dedicated
professionals have done
just that. DSC invested heavily in
technology, hired the best industry
talent, and set out to provide
unmatched efficiencies and services
to the industry. The rest has
become history.
Focusing solely on financial
services for the automotive sales
industry, DSC now works with
more than 10,000 dealers in over
90 markets throughout the U.S. to
finance the purchase of vehicles
from over 1,000 auctions, manufacturers,
and wholesalers. DSC
provides flexible and cost-effective
inventory financing solutions to
dealership operations in the areas
of retail, wholesale, rental, salvage,
and various related products and
services. DSC’s original twelve employees
have now grown to over
400, and the company records in
excess of $4 billion in financed
inventory annually.
DSC’s success starts with
its dealer customers’ success by
delivering unparalleled customer
service through innovative
DSC Executive Team—Back row: Brian Geitner, CEO; David Horan, CFO. Middle
row: John Wick, General Counsel; Shane O’Dell, COO; Marty McFarland,
President. Front row: John Fuller, Chairman of the Board; Chris Brady, CIO
technology and a unique employee
culture. The company has
strategically positioned itself in
the marketplace to offer competitive
products and services to its
customers through efficient business
tools, a competitive advantage,
and a support team second
to none.
DSC Service Platforms
With more than a hundred
certified Field Executives specializing
in finance, dealership
operations, sales, and funding
procedures, DSC strategically assigns
accounts to local representatives
who are empowered to
make real time decisions that keep
clients’ businesses moving. DSC’s
Customer Service Center currently
supports more than 10,000
dealerships through the processing
of funds, providing account
analytics, and by aligning the best
product and service options to
maximize dealership profit levels.
“We operate as a full-service
company aligning many products
and services for partners within
the automotive industry,” stated
Brian Geitner, the CEO of Dealer
Services Corporation. “Independent
dealer operators are our core
customers, with used and preowned
inventory as the basis for
our portfolio. DSC differentiates
itself on the ability to execute.
We make positive things happen
quickly. Our business partners
know this about us, and our
customers rely on it daily. Our
unique blend of unparalleled customer
service and technological
solutions empowers our customers
with a more efficient business
model. By giving them more time
to focus on core operations, they
spend less time on their administration
and managing processes.”
194 Carmel: ’round about right

Laureate of the Computerworld Honors
Program for driving innovation
in IT and improving DSC’s core
technology to underpin DSC’s
business operations.
Of People and
Principles
The DSC mission of providing
quality products, financing,
and services to the dealer body of
North America is supported by
a dedicated team of professionals
brought together by a clear focus
that has become the hallmark of
the company’s reputation. DSC’s
leadership team believes strongly
in its people and encourages
the improvement of individual
skills and quality of work life.
The company provides a basis for
team-building by showing respect,
recognizing accomplishments, and
encouraging an entrepreneurial
approach. The fundamental belief
that every customer deserves
“Best in Industry” service leads to
attention to detail and relationship
building at each and every
interaction.
DSC’s business processes are
some of the most trusted in the
industry. The company’s fast, effective,
and accurate outsourcing
solutions allow customers to focus
on their core revenue-producing
activities. DSC has taken basic
industry services and built scaled
processes around them—processes
that are trusted by customers to
get their job done fast and under
budget.
Intent on delivering the finest
products and services in the
industry with the highest level of
integrity, DSC’s core principles
shape the company’s vision—a vision
built on Pursuit, Purpose,
and Passion.
▶▶
Pursuit – Build a superior
business totally understanding
the needs of our
customers.
Carmel: ’round about right
▶▶
▶▶
Purpose – Empower our customers
by developing strategic
products and services.
Passion – Bring success to our
customers.
A Vision for the
Future
“DSC’s vision stretches a
large canvas with the automotive
dealer at its center. Our plans for
financial and insurance services
bound well past floorplan lending,
and will build an even stronger
foundation for dealers within
our industry,” says Geitner.
As DSC grows, its reach and
influence will expand, and with
that expansion the company will
continue to encourage its employees
to be involved in their communities
through support of civic
and charitable organizations. In
Indiana, DSC has made an impact
on organizations such as Chaucey’s
Place, Carmel High School,
Outreach, Inc., Ronald McDonald
House, the Miracle Ride to Benefit
Riley Hospital
for Children, and
numerous others
in the Indianapolis
metro area.
The company’s
solid foundation
and its commitment
to technology have
led to numerous accolades.
In 2010, the
company garnered
much industry attention
when DSC
and Chris Brady,
the company’s CIO,
received four Information
Technology
awards. Brady was
also named as a 2010
“DSC has changed the industry,”
Geitner notes. “Our technology
platform has empowered
our employees and allowed our
customers to be more efficient,
more productive, and thus more
profitable. We pledge to continue
to bring meaningful products and
services to our customers. Our
horizon of opportunities is broad,
and we recognize that every investment
we make in expanding our
company must have our customers’
success at the heart of the
decision. Considering our passion
for technology, I look forward
to what our short and long-term
strategies will bring.”
195
Intent on delivering the finest products
and services in the industry
with the highest level of integrity,
DSC’s core principles shape the
company’s vision – a vision built on
Pursuit, Purpose, and Passion.