Here - Heritage Express

HERITAGE EXPRESS - NSW RAIL TRANSPORT MUSEUM
HOW YOU CAN HELP US RUN OUR RAILWAY
Running our day and weekend, steam and diesel Southern Aurora® heritage train tours and our own Thirlmere Heritage
Railway takes a lot of devoted, voluntary effort. We’re always looking for competent people to join our band of volunteers
who work hard to offer the wide range of tours and the special kind of customer service which keeps our customers
coming back. How to become part of our volunteer customer service team …
Why not indicate the tasks that interest you on this form and come down to Thirlmere for our CUSTOMER SERVICE
FAMILIARISATION DAY SATURDAY FEBRUARY 20, 2010, STARTING 10.00AM. We’ll take you on a tour of our
famous Southern Aurora and the heritage railway steam train to show you the type of tasks involved in running trains. We
will talk to you about the most effective ways for you to assist us, all in a relaxed and informal atmosphere. We will also be
holding a working bee on this day & it will give you the opportunity to meet other on-board train crew. We will get you
involved in the working bee by helping to clean carriages, so be prepared to get a little wet or dirty & wear the appropriate
clothing.
Volunteering in our frontline positions will mean you have an aptitude and willingness to provide the superior customer
service the Museum is famous for - to do this, you will need to be reasonably agile, reliable, a flexible, co-operative team
player with good people skills, keen to assimilate and display initiative, with an eye for safety. Our heritage trains provide
a work environment full of great experiences, and it’s fun too!
Your only wages will be the satisfaction of providing a top class product to a great bunch of customers and working hard
as part of an established and proven team helping the Museum further its’ objectives. After we provide initial training you
will be rostered to work around once every four or six weeks on a variety of our trips. You may need to wear our uniform
and undergo safety training. Entry level positions may provide eligibility to progression to higher level tasks.
Attendance at the familiarisation day is essential if you wish to volunteer – simply RSVP this form by e-mail (preferred),
fax or post no later than Thursday 11 th February, 2010 – we’re looking forward to meeting you! This form is confidential
when completed and will only be used for the purposes stated.
I am interested in helping in one or more of these customer service tasks (please tick):
Train preparation at Thirlmere – pre-trip interior and exterior train cleaning, loading catering provisions
and stocktaking supplies – generally on weekdays, or on weekend working bees at Thirlmere.
Passenger Attendant - on train customer service, ticket checking, in-service cleaning and carriage preparation,
table preparation and light meal table service, passenger safety monitoring
Buffet Attendant / Souvenirs – on train retailing of snack foods, drinks & souvenirs, selling liquor to the
requirements of our Liquor License, table preparation and light meal table service, washing and drying dishes
Bar Attendant – stocking and selling liquor in the lounge car to the requirements of our Liquor License;
drink service to tables in dining car
Scullery Hand / Chef’s Assistant – dining car kitchen cleaning; washing and drying of dishes; general
kitchen assistance and meal preparation
Waiter – serve meals at tables in dining car; re-set tables; in-service clean and decorate dining car
Phone Sales / Administration – courteously, efficiently and informatively handle sales enquiries;
process telephone and fax bookings at our Sydney office during weekday business hours
… and I’m coming to the familiarisation day at Thirlmere SATURDAY FEBRUARY 20, 2010 to learn more about
how I can help the Museum’s heritage train operations. Please assemble at the Museum shop 10.00AM.
RSVP: By Thursday 11 th February Send this form by email: john.lloyd@nswrtm.com.au
Fax: (02) 9379 1063
Post: PO Box K37 Haymarket 1240
NAME: ________________________________________________________________________________
POSTAL ADDRESS: _____________________________________________________________________
HOME PHONE: ( ) __________________ WORK PHONE: ( ) __________________
EMAIL: ________________________
MUSEUM MEMBERSHIP NUMBER: _______
Relevant experience is not essential but can be handy – please indicate any skills or experience you may have in the task
that interests you (attach separate sheet if necessary).