Understanding Change and Transformation in History Organizations
Understanding Change and Transformation in History Organizations
Understanding Change and Transformation in History Organizations
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Key <strong>Underst<strong>and</strong><strong>in</strong>g</strong> Five:<br />
The quality of stakeholders’<br />
participation <strong>in</strong> change <strong>and</strong><br />
transformation processes<br />
affects the outcome.<br />
REACTIONS: ENTHUSIASTIC<br />
COMMITMENT THROUGH<br />
OUTWARD RESISTANCE<br />
Supporters: joyful about work<br />
Resisters: fearful about los<strong>in</strong>g control,<br />
power, competency, resources, status<br />
Most critical concern: whether people<br />
were treated well or poorly<br />
(they took care of each other)<br />
MEANINGFUL PARTICIPATION<br />
helped people underst<strong>and</strong> reasons,<br />
changed attitudes <strong>and</strong> behaviors,<br />
built buy <strong>in</strong> (reverse was also true)<br />
LESSON:<br />
Help people underst<strong>and</strong> change,<br />
f<strong>in</strong>d <strong>and</strong> empower <strong>in</strong>formal leaders<br />
at all levels, treat people with care
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