2 - Canadian Chamber of Commerce of the Philippines

HONORARY MEMBERS 

Sydney Goulbourn 

Founding President 

Fidel V. Ramos 

Washington Sycip 

Alfonso T. Yuchengco 

BOARD OF TRUSTEES 

Julian H. Payne 

President 

Roger Dimmell 

1st Vice President 

Mercedes L. Marquez 

2nd Vice President 

Christopher Bell-Knight 

Treasurer 

Atty. Virgilio del Rosario 

Corp. Secretary 

FELINO PALAFOX 

Tammy Lipana 

Ernest Loignon 

Flora Naces-Mateo 

JOHN RIDSDEL 

BOARD OF GOVERNORS 

Amb. Christopher Thornley 

Jack Gaisano 

Robert Lee 

Roger Mandriak 

Richard Mills 

Julian H. Payne 

Celso Vivas 

Esther Tan 

Alfonso S. Yuchengco III 

CEBU ADVISORY COMMITTEE 

Jimmy Chua 

Jose Jaime Escaño 

Heiko KÄefer 

Dr. Nonito Narvasa 

Ritche Rivera 

2 March — May 2012 

OUR MISSION 

To represent, support and promote Canada-Philippines business interests 

Canadian Chamber of Commerce of the Philippines 

Unit 1406 Antel Corporate Center 121 Valero Street, Salcedo Village 

Makati City 1200 Philippines 

Phone: +(632) 843-6457 • +(632) 843-6466 • +(632) 843-6471 

Fax: +(632) 843-6469 

Email: info@cancham.com.ph 

Cebu Chapter: 

12/F, Unit 1201 FGU Center, Mindanao Avenue, Cebu Business Park 

Cebu City 6000 Philippines 

Phone: +(6332) 231-3368 • +(6332) 583-8708 

www.cancham.com.ph 

PRINCIPAL OBJECTIVES 

• To represent the collective business interests of the membership 

• To increase the business profile and Canadian connection of the 

members 

• To advocate improvements in the Philippines business environment 

to benefit members 

• To assist Canadian business get established in the Philippines 

• To assist members in accessing business support resources 

• To arrange events and facilities for members to exchange business 

experience, expertise, ideas and news 

• To provide business oriented social opportunities 

SECRETARIAT 

Sean R. Georget, Executive Director 

Email: cebu@cancham.com.ph 

Heidi H. del Pilar, Office Manager & Publications In-charge 

Grace Ventosa, Marketing & Events Manager 

Jemela Ann Gomez, Administrative Officer (Cebu) 

Jerry Agarin, Administrative Assistant 

Carolina Marcelo, Office Assistant 

Dear CanCham members and friends of CanCham: 

President’s Page 

We had an outstanding Annual General Meeting in Manila on April 26 and 

also a great Annual Plenary Session in Cebu on May 10. Both were notable 

for excellent attendance and participation by members. The atmosphere was 

greatly enhanced by the service provided by the Makati Shangri-La, Manila 

Hotel and the Marco Polo Cebu Hotel. The questions at the Annual General 

Meeting were the best I have heard in such meetings and provided constructive 

guidance about how we can improve our program of events to better meet the 

needs of members in a user friendly way. Thank you all! 

On behalf of the nine Trustees you elected, I wish to thank you for trust you 

have in us to govern CanCham for the next year. We will do our best to justify 

this trust. To help us we welcome two new Trustees elected to serve as such 

for the first time: Mr. “Jun” Palafox and Mr. John Ridsdel. Both bring widely 

recognized experience in their respective fields of architecture and extractive 

industries that will broaden the perspective of the Board. The other Trustees 

re-elected are Christopher Bell-Knight, Roger Dimmell, Tammy Lipana, Ernest 

Loignon, Mercedes Marquez-Laurel and Flora Naces-Mateo as well as myself, 

JULIAN H. PAYNE 

President 

At the first meeting of the newly elected Trustees held on May 19, the Trustees re-elected Mr. Roger 

Dimmell as First Vice President, Ms. Mercedes Marquez-Laurel as Second Vice President and Mr. 

Christopher Bell-Knight as Treasure as well as myself as President. This represents a continuation of all 

in office and we thank the Trustees for their continued support for 2012-2013. 

In accord with the By-Laws the Board of Trustees appointed Mr. James Dantow as a Governor as well as 

reappointing Jack Gaisano, Roger Mandriak, Esther Tan, Celso Vivas, and “Tito” Yuchengco as Governors. 

Ambassador Thornley has graciously agreed to continue ex officio as Chairman of the Board of Governors 

with Immediate Past President Richard Mills and myself also ex-officio members. 

Lastly in terms of organization the Board of Trustees has re-established/established the following 

committees (with chairperson noted where so far appointed) 

• Communications and Media Committee (Ernest Loignon) 

• Events Committee (Mercedes Marquez-Laurel) 

• Membership Committee (Tammy Lipana) 

• Cebu Advisory Committee (to be appointed) 

• Agri-business and Renewable Resources Committee (Roger Dimmell) 

• Extractive Industries and Non-renewable Resources Committee (John Ridsdel) 

• Governance and Anti-corruption Committee (Celso Vivas) 

• ICT/BPO Committee (to be appointed) 

• Labour Mobility & Education Committee (to be appointed) 

• Water supply, Sanitation & Environment Committee (Julian Payne, a.i.) 

• Davao City and Mindanao Group (Julian Payne, a.i.) 

As you can see we envisage an active year ahead with many varies opportunities for participation by 

members in areas of professional interest to them. Please take the initiative to contact the Secretariat if 

interested in becoming a regular member of one of these committees. 

Several members have been asking me about the status of our search for a new Executive Director 

to replace Sean who will be leaving at the end of June. Briefly we have received a significant number 

of applications and the members of the Search Committee, headed by our Treasurer Christopher bell- 

Knight with our Governor James Dantow and our Trustee Tammy Lipana, have started reviewing the 

applications and preparing for interviews. 

On a nostalgic closing note…but also one which reflects keeping up with the times: this will be the last 

hard copy issue of Canada Links. Moving with the time, CanCham is moving to an all-e communications 

program (excluding the Directory) with an updated website and e-news-letter service. With this move 

forward we hope to serve you better with more information, in a more timely manner, with better 

opportunities for interaction by you…and at lower cost.

CONTENTS 

SPECIAL FEATURE: 

10 CanCham 

Major Corporate Members 

15 

International ICT Awards 

Philippines — 2012 

INSIGHTS: 

6 Top 10 reasons why “BPO” is 

more fun in the Philippines — by Lauro Vives 

IN ACTION: 

18 Manila 

»» 

Monthly Networking Night 

»» 

CanCham Executive Management Series 

»» 

Annual General Membership meeting & Election 

»» 

Foreign Chamber’s Networking Night 

21 cebu 

»» 

CanCham Members’ Plenary Meeting 

REGULARS: 

22 Advocacy Page 

»» 

Joint Foreign Chambers (JFC) meeting with 

DOF Sec. Purisima & DTI Secretary Domingo 

23 Business 

»» 

Developing Asia growth subdued but steady-ADB Report 

24 Canada News 

»» 

Latest issues on Canadian immigration law 

25 Cebu Chapter 

»» 

Crown Worldwide Group opens new office and 

warehouse facility in Cebu 

27 New Members’ Profile 

28 Members’ Update 

30 Service Directory 

Publisher: 

CANADIAN CHAMBER OF 

COMMERCE OF THE PHILIPPINES 

Consulting Editor: 

SEAN GEORGET 

Production & Advertising: 

HEIDI H. DEL PILAR 

Editorial Staff : 

GRACE R. VENTOSA 

JERRY L. AGARIN 

CAROL R. MARCELO 

JEMELA ANNE GOMEZ (Cebu) 

The views and opinions expressed in the 

various articles contained within Canada 

Links are not necessarily those of the 

Canadian Chamber of Commerce of the 

Philippines, Inc., nor it’s Board of Trustees, 

nor the individuals of which the board 

is comprised. The information provided 

within any news release or advertisement 

contained within Canada Links has not 

been verified by the Canadian Chamber 

of Commerce of the Philippines, Inc. Any 

claims, statements, or assertions made 

in any news release or advertisement are 

strictly the responsibility of the individual 

company or advertiser. The Canadian 

Chamber of Commerce of the Philippines 

makes no guarantee as to the accuracy 

of any claims, statements, or assertions 

in connection with the contents of any 

news release or advertisement appearing 

in Canada Links and disclaims all 

responsibility and liability that may arise. 


March — May 2012 5

By: Lauro Vives 

NASA Chief Information Officer (CIO) recently said to an open forum of NASA Center CIOs, 

“Why are we talking so much about ‘right-now’ technology instead of envisioning future 

technologies?” Such a forward-looking position bodes well for all of us to consider; no 

matter what our purpose, in government or business. 

This is exactly the position the government of the Philippines has chosen for its positioning with regard to outsourcing, 

captive or shared services operations,(or what is generally called BPO operations) relocating to the Philippines. 

Note, however, to use the term “BPO” to represent all the services above is a major misnomer - BPO is but one of several 

services described above. It is like asking a buddy to buy you a tube of Colgate, but make sure the brand is Crest, or 

asking for “Kleenex” instead of tissue paper. You get the picture. So in the spirit of our quirks and traits defining us as 

Filipinos, we’ll refer to everything from animation to call center to IT as BPO. 

convey or communicate over 30 messages thru facial expressions? From the most famous, “pointing with the lips” to the 

more common, “scratching your head when you don’t know the answer”, the experience is pure Filipino. 

3 

It’s more fun to outsource in the Philippines because of the English accent — The English accent of the workforce 

may not be the biggest factor in outsourcing jobs, but without a doubt, it is a differentiator. Other countries, like 

India, are known for having a much more pronounced accent (although this is not as much of a factor in younger generations). 

The accent of the Filipinos is more in line with that of an ethnic American; in part to the country’s strong historical 

background with the Americans. The country has maintained a strong relationship the United States since 1898, after the 

400 years of Spanish colonization. 

The Global English Corporation, based in Brisbane, California, posited some very interesting results with regard to 

English proficiency scores. Their results showed only one country, the Philippines, as scoring above a 7.0 BEI level; as 

compared with others in the top five with scores ranging from Slovenia’s 6.19 to Norway’s 6.54. A score of above 7.0 

is described as possessing a high proficiency that indicates an ability to take an active role in business discussions and 

perform relatively complex tasks. This is particularly interesting because the Philippines, a country with one-tenth of the 

population of India, recently overtook India as a hub for call centers. 

These factors combine translate to call centers having employees far better suited to dealing with customer concerns. 

This is the result of Filipinos having a better understanding of the intricacies of western culture. That difference, in turn, 

translates to the need for less cultural training, and reduced employee acquisition costs. Filipinos are ‘naturals’ when it 

comes to providing services. 

In 2005, XMG Global pronounced the Philippines would surpass India in the global call center industry by 2010. At 

the time, this left some gasping in disbelief and doubt, and wondering what meds we were on (and rationally so, due to 

the huge population differential). An old adage says, the best payback to those who doubted you, is success. Our predictions 

were right on the money. To our delight (and perhaps their dismay) the Philippines topped India in late 2009, and 

continues to be the top destination for voice services. This is not to say we don’t have our own quirks with our brand of 

English. We say “shades” instead of “sun glasses” (never mind using them as hair bands), or refer to power interruptions 

as “brown outs”; but these prove to be of little matter, on the job. 

4 

It’s more fun to outsource in the Philippines because of lower costs — Lower business costs translate directly into 

higher business profits; let’s face it! The Philippines remains a less expensive choice. The typical operating costs of a 

BPO company in the Philippines results in an average savings of 15,000 to 22,000 US dollars per annum. The daily minimum 

wage is set to approximately$10 per day, making it far cheaper to outsource in the Philippines. As such, Filipino 

salaries are but a fraction of their western counterpart’s. Based on an XMG Global study, Indian professionals are, on 

average, paid 37% higher than their Filipino counterparts. Another cost-reduction factor is the fewer number of legal 

holidays. The Philippines only has 18 holidays per year, compared to India’s 33, for example (though one might think 

Christmas begins in September and ends in January). 

Our Government may not have NASA’s resources; however, its resolve is no less passionate. Here at XMG Global, 

we take predictions about the future very seriously; hence, we are providing whatever guidance we can, to aide in the 

development of well-informed government policy and direction decisions. 

The beauty, of dealing with these issues, is we have the opportunity to discuss a very serious government strategy 

with relation to business applications, and how that strategy was positioned. But we’re not afraid to have a little fun, as 

we try to help you realize where we are; how we got here; and where we are headed. With the light-hearted style of a 

late-night talk show host, we take a serious subject, and will now provide, our Top Ten Reasons! 

1 

I t’s more fun to outsource in the Philippines because it has young and bright talents — The Philippine workforce 

is highly-skilled and competent; possessing a world-class education in IT and competitive infrastructure backed by 

several multinational IT companies. Country estimations project 440,000 graduates (2012-2013); of those, an impressive 

50,000 IT graduates are expected. Compared to other highly-populated countries, the Philippines might lack the overall 

numbers; however, our offsets will make potential employers smile. With the Philippines’ literacy rate of 92.6%,resources 

are readily at hand, and the base of potential employees is here for the taking. 

Most western countries have seen a median age creep; however, in the Philippines, it remains at 22.9. Translation: 

This country has a huge pool of young individuals; highly trainable, and largely untapped. This young generation, with 

their lack of work experience, allows business to have higher employee retention and continued growth, compared to 

their offshore counterparts. It is interesting to note, this younger generation still abides by parental house rules, even if 

they are over 18. 

2 

I t’s more fun in the Philippines because of education — In 1901 the Thomasites first established the first “normal” 

university in South East Asia. The location selected for that teaching university was the Philippines. The obvious 

advantage was that the education system was structured using a western model. The government has displayed its commitment 

to improve the quality of education, by taking initiatives like the new K+12 policy from Department of Education 

and Roadmaps. Once again, these initiatives align it more with western education models. A western model does 

not preclude some experiences, which are totally Filipino. Where else but the Philippines would you find the ability to 



5 

I t’s more fun in the Philippines because health is wealth — Labor cost in the Philippines is undeniably low. Despite 

these lower base salaries, employees view their compensation and benefit packages as a benchmark. Many professionals 

give importance to what a company offers to them in terms of benefits. According to XMG Global research, about 

41.7% of the time, employees give value to medical privileges. Moreover 45.2% of employees would like those benefits 

to be extended to their families. About 70 to 80% of fresh graduates and experienced professionals are willing to work 

in shifting schedules; however, for Filipinos, work life balance is also a factor. About 6.5% of experienced professionals 

would take a new job, in order to work for a company that offers a good environment. Take note that Filipinos can sing 

and dance at the drop of a hat. 

6 

The recognition of the need to be multilingual to service the world — At present, the country is still experiencing 

scarcity in the supply of multilingual talent. An estimate of over than 6,000 multi-lingual’s in 2011 far exceeds labor 

market projections. Last year, with insights and help from XMG Global, a tie up between the Board of Investment and 

IBM was formed to implement programs to enhance the capabilities of multilingual talent in general, but more particularly 

in the BPO sector in languages other than English. This effort will play a crucial role to hit the industry’s goal 

of generating $25 billion in revenue by year 2016. This is yet another example of government and business working in 

concert to achieve a common goal. 

What is noteworthy is that nearly 70% of the working multi-lingual speakers have never travelled to the country for 

which they speak the foreign language. Perhaps these are the Filipinos that like to bear foreign license plates on their 

cars– especially European plates. 

7 

Social mind-trend to be in a BPO company as hip employment — It is in the social mind trend of the Filipinos to 

work for a BPO company. This is because BPO companies are known for competitive compensation and benefits, 

which attract many highly skilled workers. Depending on the educational background, many fresh graduates and experienced 

professionals prefer to work for a BPO company (yes, this means IT, Call Center, BPO, Medical Transcription 

and the lot). In an XMG Global survey, about 12.4% Business graduates would prefer to work for a BPO companies, 

compared to 6.7% for Technical skilled graduates. Moreover, about 23.6% of technical fresh graduates and experience 

professionals stated their preference to work for High Tech (IT/Telecom) Companies in 2011. Today about 41.6% of experienced 

professionals prefer to work for this industry, and the trend is growing. Working for a BPO is becoming hip, 

just like anything imported. 

8 

Building a nation – BPO outsourcing is a certainty in the Philippines; ensuring GDP growth — The BPO industry 

helps build the nation by providing more jobs for Filipinos, encouraging investments, and contributing to revenue of 

the country. Because of the rise of this industry, an XMG Global study identified it as currently the largest in the private 

sector providing about 610,000 direct BPO jobs in 2011 alone. 

The Philippine government is open to foreign investment and facilitates globalization. The country takes the initiative, 

and recognizes the potential of the BPO industry growth as it helps the economy of the country. Thus, because of this 

initiative, the Government is currently developing a roadmap to further improve the industry by 2016. 

If you notice, no matter how rich or poor Filipinos are, they manage to smile even for no reason at all. These results 

and future plans will put more smiles on any Filipino’s face. 

9 

Best place to be located in the Philippines — The Philippines has many economics zones housing BPO companies. 

There are about 248 locations established by Philippine Economic Zone Authority, which give opportunities for 

investments, and locating business operations. Locations are strategically and widely-situated across the country; chosen 

for a combination of location (individual local governments have gotten involved, each touting the benefits of its 

respective location); labor and transportation availability; and costs. Current successes will ensure more of these economic 

zones will be developed. The government has responded to the changing needs of these economic zones, with a 

full range of infrastructure development. As required, airports, transportation links, and support has been modified or 

created from scratch. The involvement of local governments has bolstered the recognition that everyone benefits when 

these zones thrive. 

However, note to investors and travelers. I think this is the only country in the world where nobody – family or friends 

– can enter an airport to say goodbye - unless they are also passengers. Perhaps it is to make room for the eight boxes 

one takes whenever Filipinos travel. 

10 

Being close to nature - a 7,000 island paradise — Aside from the advantage that companies can locate their business 

activities pretty much anywhere in the country, these locations give access to some of the most desired 

tourist sites in the world. Employees have the best of both worlds; work opportunities far greater than those of the past 

(which far too often, involved leaving home and family to work abroad), and locations which each offer a wide variety of 

activities for leisure activity. The Philippines is a vacation destination all year round. Companies, which elect to establish 

their offices in these favorable locations are, in-effect, living in paradise. 

Imagine, over 7000 islands 

of tropical climate 

that keeps your skin ageless 

while you increase 

the value quotient of 

your company. And one 

more – and this is important 

because life is about 

happiness and sharing 

- where else would you 

find a country where anyone 

who is eating greets 

you with the words “Let’s 

eat!” 

Announcements 

and press 

releases are 

published free 

of charge for 

members. 

Priority will 

be accorded 

releases of news 

value and are 

subject to editing. 

Please send to: 

THE EDITOR 

Canada Links 

Business Magazine 

Email: 

publications@cancham.com.ph 



CanCham Major Corporate Members 2012-2013 

AGS Four Winds International Movers 

AGS Four Winds is the oldest and most established mover in the Philippines, originally 

set up in 1951 as Delbros International Moving, Inc. a company with a history of 

excellence and quality service born out of a culture of constant improvement in 

customer and client satisfaction. In 2000, there was a management buyout and the 

name was changed to Executive International Movers and in early 2008 the company 

was bought by AGS of France – the largest moving and storage firm in Europe. 

AGS Four Winds also has an office and warehouse in Cebu which provides services to organizations and individuals 

who are located in the Visayas and Mindanao. AGS Four Winds is one of the few relocation firms in the Philippines that 

have an office outside Metro Manila with a full time presence of experienced staff dedicated to moving household goods. 

AGS Four Winds is a member of the International Moving Federation (FIDI) based in Brussels. After undertaking 

a rigorous certification program, AGS Four Winds was awarded the FAIM quality certification. AGS Four Winds is 

proud to be part of the group of companies who have achieved the FAIM certification. We are also affiliated member 

of internationally recognized moving associations such as the Household Goods Forwarders Association of America 

(HHGFAA), British Association of Removers (BAR) and the Far East Movers Association (FEMA). 

AGS Four Winds specializes in the following areas: International door-to-door removals of household—goods and 

personal effects • Domestic door-to-door removals including any province in the country • House and office removals 

• Document storage/file management • Household goods and personal effect storage—including secure vault for 

valuable items and documents • Climate controlled storage • General / project cargo handling • Commercial shipments 

• International pet transport • Vehicle transport • Fine arts and antique handling 

AGS Four Winds has a worldwide network of 120 branches in 78 countries that enables us to be in a position to 

offer comprehensive door to door service both sea and air freight and fully containerized bonded storage facilities. 

We are part of the largest European moving and storage firm and we pride ourselves on providing a quality seamless 

service to our clients. 

AGS Four Winds can move you around the corner or around the world with the same expertise. Try AGS Four Winds 

and see how extremely satisfied you will be with the quality personal service! 

Colliers International Phils., Inc. 

Colliers International is a leader in global real estate services defined by our spirit of 

enterprise. Through a culture of service excellence, and a shared sense of initiative, we integrate 

the resources of real estate specialists worldwide to accelerate the success of our partners. 

We represent property investors, developers and occupiers in local and global markets. We 

empower our teams to partner with each client, listen to their unique business needs, design 

an integrated service offering and deliver enterprising solutions that make your property a 

competitive business advantage. 

We are backed by the financial strength of FirstService Corp., a strong diversified capital partner, allowing us to invest 

in major client resources. As a result Colliers is consistently ranked in the Global Outsourcing 100 by the International 

Association of Outsourcing Professionals and as the world’s number two commercial real estate brand by the Lipsey 

Company. 

COLLIERS INTERNATIONAL IN THE PHILIPPINES 

Colliers International established its’ presence in the Philippines in 1994 and is now a market leader in commercial 

real estate, synonymous with quality, reliability and total customer satisfaction. Specialization distinguishes Colliers. 

With the resources of 325 staff in the Philippines, we help you make decisions with confidence - using our deep market 

knowledge and expertise to achieve your goals 

A TOTAL SOLUTION PROVIDER 

> Corporate Solutions > Residential Sales & Leasing > Office Services 

> Real Estate Management Services > Industrial Services > Valuation & Advisory Services 

> Investment Services > Research > Retail Services 

> Project Management 

Manulife Philippines 

In 1901, the first Manulife life insurance policy was sold in the Philippines. A 

few years later, in 1907, Manulife received its license to formally operate in the 

Philippines. Since then, The Manufacturers Life Insurance Co. (Phils.), Inc. (Manulife 

Philippines) has grown to become one of the country’s top ten life insurance 

companies. Manulife Philippines’ agency force is considered to be amongst the most professional in the local life insurance 

industry. The same quality service and financial integrity that has allowed it to endure for 100 years and beyond will 

continue to bring Manulife Philippines success in the new millennium. 

Manulife’s agency retention standards play a key role in maintaining a professional agency force. The Company 

continues to focus on recruiting and training quality Sales Associates in its tradition to provide professional service for 

its customers and stakeholders. 

Headquartered in Metro Manila, today Manulife Philippines reaches out to the archipelago with numerous strategically 

located branch offices and a team of more than 1,500 full time professional agents. 

Manulife Philippines was a key participant in the Company’s demutualization project. This structural change paved 

the way for Manulife Financial Corporation (MFC) to list its shares on the Philippine Stock Exchange (PSE). In 1999 

MFC made history by becoming the first foreign company to list at the PSE. This has significantly improved Manulife 

Philippines’ public visibility and reinforced Manulife’s commitment to the Philippines’ insurance marketplace. As of end- 

January 2010, Manulife continues to be the largest company (by market capitalization) listed on the PSE. 

Manulife Financial is a leading Canadian-based financial services group serving millions of customers in 22 countries 

and territories worldwide. Operating as Manulife Financial in Canada and Asia, and primarily through John Hancock in 

the United States, the Company offers clients a diverse range of financial protection products and wealth management 

services through its extensive network of employees, agents and distribution partners. Funds under management by 

Manulife Financial and its subsidiaries were C$446 billion (US$440 billion) as at March 31, 2010. 

Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘945’ on the SEHK. Manulife 

Financial can be found on the Internet at www.manulife.com. 

Mercan Canada Employment Philippines, Inc. 

Mercan Canada Employment Phils. Inc. is now the leading provider of manpower 

recruitment services in Canada and soon to the United States of America with 

the corporate head office located in Montreal, Quebec Canada. Mercan provides 

reliable and responsive service for highly qualified skilled trade, technical, service 

and health personnel. 

We have sent over 3,000 workers to Canada since 2006 and in the process of 

sending another 2,000 workers this year 2009. Mercan Capital Ltd., its affiliated 

company, is one of the largest and most successful immigration-consulting firms. 

Since 1989, more than 25,000 individuals of all origins have been able to establish permanent residency in Canada by 

entrusting their applications with Mercan. 

Mercan Canada Employment Phils. Inc. is an industry leader in the field of foreign recruitment and placement. We 

provide comprehensive and customized solutions for large and small business owners, Human Resource professionals 

and foreign workers. With partners in every major industry and an entire team of talented and highly experienced 

professionals, including lawyers, consultants, technicians, and support staff, we are dedicated to providing each of our 

clients with the best service. We are committed to deliver exactly the required services at 100% guaranteed satisfaction. 

We are a customer-facing, market-oriented professional organization that communicates with clarity, honesty, integrity 

and respect in all relationships. We are passionate about, and committed to, the success of our clients. To maintain our 

leadership in this business, we are devoted to continuing education and development so we can respond constructively 

and proactively to changing expectations and regulations. 

With 20 years of experience in immigration, investment and recruitment consulting, Mercan has built a world-wide 

network that provides us the ability to work directly with a great number of foreign workers. Our knowledge and 

expertise in immigration processes allows us to bring foreign workers to employers in minimum time. At Mercan Canada 

Employment Phils. Inc., we reduce the workload that the employees and the employers should face in recruiting foreign 

workers. Avail our services and enjoy the Mercan Recruit Advantage! 

--> Consult --> Recruit --> Selection --> Deliver --> Partner 

Mercan Recruit Advantage Process 

NetSuite (Philippines), Inc. 

NetSuite Inc. is a leading provider of business management software 

that enables companies to manage core business processes in a single 

system that is delivered and accessed entirely from the Internet 

“cloud.” Our software provides businesses of any size the capability 

to do Enterprise Resource Planning (ERP) and Accounting, Customer 

Relationship Management (CRM), and Ecommerce—all at a fraction of 

the cost and complexity of traditional, on-premise applications. 

The company is headquartered in Silicon Valley in the US, and is listed in the New York Stock Exchange trading under 

the symbol “N.” The company was founded in 1997, and has since grown to well over 1,000 employees, serving over 

10,000 customers, from more than ten offices in four continents around the world. Of NetSuite’s 1,000 employees, 

nearly 400—representing all of the functional departments of the company, are based out of its Philippine office in 

RCBC Plaza in Makati City. 

The Philippine office was initially set up in 2007, and started out purely as a center for back-office processing work. 

Today the center has grown to become a strategic enabler of the company’s operations—with many of its employees 

doing high value, knowledge intensive, innovative work such as financial accounting and management, systems audit 

and compliance, customer service and support, systems and business process consulting, training and education, even 

product design, development and quality assurance. 

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Philippine Long Distance Telephone Company 

The PLDT Corporate Business Group has been re-launched as PLDT ALPHA Enterprise, 

reflecting its leadership position in the Enterprise ICT market. 

Alpha denotes ³the first², ³the beginning². It is also assigned to the leader who holds the 

top rank in any group or association, for example the ³Alpha² wolf in the pack. 

Rebranding the PLDT Corporate Business Group was a response to the new needs the top 

enterprise clients who themselves occupy the highest ranks in business and industry. Quite 

simply, they are Alpha clients who require an end-to-end Alpha ICT partner. 

PLDT ALPHA Enterprise claims its long held position as the leading telco in the Philippines 

and the most respected worldwide. It is the country¹s “Carrier of Carriers” with the unmatched 

extensive NxGN network, MEF 9 and 14-rated Carrier Networking Technologies, and the most 

insightful custom-built solutions for the Alpha enterprise customers who demand it. 

PLDT Alpha Enterprise is more than just a new name; it¹s the committed brand of a transformed ICT leader. Through 

its mission to put “Relationships First”, it recommits to be always in tune and in sync with a more dynamic and savvy 

Enterprise market. It is the ALPHA Enterprise customer who has shown the way to Alpha. It is PLDT ALPHA Enterprise 

who will respond and deliver. 

Sun Life of Canada ( Philippines), Inc. 

Philippine Operations 

Sun Life Financial in the Philippines offers a wide spectrum of products that 

includes Life Insurance, Accidental Insurance, Pension Plans, Education Plans 

and Mutual Funds. 

Sun Life Financial is represented in the country by its life insurance arm, Sun 

Life of Canada (Philippines), Inc. (SLOCPI); its mutual fund manager, Sun Life 

Asset Management Company Inc. (SLAMC); and its pre-need business distributor, 

Sun Life Financial Plans Inc (SLFPI). 

Sun Life of Canada (Philippines), Inc. or SLOCPI pioneered life insurance in the Philippines in 1895. Since then, it 

has grown dramatically to become a diversified financial services institution providing a wide range of products and 

services to individuals and corporations, meeting their needs for protection, wealth accumulation and management. 

It ranks as one of the top two life insurance companies in the Philippines with a million individual and group life 

policyholders nationwide. The company is backed by a network of over 3,000 agents and some 600 employees. As of 

2010, SLOCPI’s total assets stood at over P90 Billion. 

In 2000, Sun Life Philippines introduced its first subsidiary, the Sun Life Asset Management Company, Inc. or SLAMC. 

The company is the fund manager and principal distributor of the biggest family of mutual funds in the country – the 

Sun Life Prosperity Funds. It is the first in the industry to have an accounting system that adequately complied with the 

standards set by the International Accounting Standards (IAS). SLAMC benefits greatly from the expertise of its mother 

company’s close association with MFS Investment Management – the inventor of mutual funds in the U.S. 

Then in 2001, Sun Life Philippines launched its second subsidiary, Sun Life Financial Plans, Inc. or SLFPI. The company 

is the sole distributor of Sun Life’s Pension and Education plans in the country. It is the first pre-need company in the 

Philippines to offer participating pension and education plans. 

As a multinational organization, Sun Life Financial is committed to conducting its business with fairness and integrity 

-- a commitment that is based on a fundamental belief in law and honesty. 

The quality of the company’s asset structure has been recognized by Standard and Poor’s and the A.M. Best Company, 

which accorded Sun Life of Canada’s high positive ratings. 

Sycip Gorres Velayo & Co. 

SGV & Co. is the Philippines’ largest professional services firm with eight offices across the 

country. It employs 2,300 people. 

SGV professionals from various disciplines provide integrated solutions that draw on diverse and 

deep competencies in assurance, tax, transaction advisory, and services. Upholding the highest 

standards of quality, the Assurance and Advisory Business Services division of SGV & Co. has 

been ISO-certified since 1996. SGV & Co. counts among its clients the most prestigious Filipino 

and international business organizations operating in the country. 

SGV & Co. has played a leading role in the national accounting profession for many years, and 

former SGV partners fill many of the top elective posts in Philippine professional organizations. 

There are about 32,000 SGV alumni worldwide and in the Philippines, many hold high positions in 

the private and public sectors. SGV & Co.’s track record has remained unmatched in the region. 

It has accumulated invaluable resources in more than 60 years of operation — highly qualified 

and competent staff, state-of-the-art facilities, and an enviable global network. The Firm envisions not only to give 

value-added services to its clients but, more importantly, to become a partner in their growth and development. 

SGV & Co. is a member practice of Ernst & Young Global. Ernst & Young, a global leader in professional services, 

understands the business issues that are important to senior executives. With extensive business knowledge and hands-on 

industry experience, the global Ernst & Young organization can implement a broad array of solutions to help companies 

capture growth, improve financial performance, and manage risk — anywhere in the world. Its 130,000 people serve 

as trusted business advisors in more than 140 countries, offering auditing, accounting, tax, and transaction advisory 

services across all industries to many of today’s leading global corporations as well as emerging growth companies. 

TELUS International Philippines, Inc. 

TELUS International Philippines brings extensive experience in building worldclass, 

global outsourcing solutions for leading North American clients. Now 

with a growing list of Fortune 500 clients and close to 9000 employees, TELUS 

International has become a leading provider of contact center and IT services to 

clients in the utilities, IT, telecom, consumer electronics and financial services industries. 

TELUS has invested heavily in technology and human resources. We employ cutting-edge technology via a fully 

redundant, fully fiber-optical network. Our screening and training processes identify and develop agents with an 

exceptional customer-centric focus. Our agents are dynamic and can quickly and effectively resolve customer inquiries. 

All of which underpins the TELUS commitment to clients: superior service quality and cost-effective delivery. 

What does it mean to work with TELUS? 

You don’t just hire a vendor, you gain a partner. Partnering with TELUS International promises more 

than just an outsourcing arrangement. By working with TELUS, clients can access a high-quality, lower 

cost, customer-centric solution - all backed by a multi-billion dollar Canadian telecommunications company. 

You don’t just get people who get you, you get people who get your customers. 

TELUS International is consistently recognized by clients for exceeding customer service metrics. 

Our communication skills and cultural training programs allow our agents to engage customers more 

effectively, with friendly, efficient service. When customers deal with our agents, they know they have 

proactive individuals on the line - people they can trust for solutions ranging from simple to complex. 

You don’t just save more money,you make more money. 

At TELUS International, we take the time to understand the client’s business to tailor a solution that meets their unique 

requirements. This allows us to put forward well thought-out solutions that not only serve client customers better, but 

also help them realize their revenue targets. You don’t just hear promises, you see performance. 

Our goal is to be the number one outsourcing provider to all of our clients. This motivates our team to think outside 

the box and look at client’s challenges as our opportunities. Our award winning programs are a testament to how 

we do business. You don’t just get a greater piece of the pie, you get greater peace of mind. Our ability to provide 

peace of mind and build long-term partnerships stems from our financial strength and continued growth. TELUS 

International Philippines is backed by TELUS International, Inc. - a fully-owned subsidiary of Canada’s second largest 

telecommunications company, TELUS Corporation. 

Our Fundamentals-Hands-on Management TELUS International’s senior management and operations team is based 

in Manila and working US business hours, keeping a close watch on our clients’ businesses. The team is composed 

of call center veterans with US call center expertise, as well as deep understanding of Philippine business practices. 

TELUS International has become one of the key players in the industry and one of the few with Filipino roots. This gives 

the management team better insight into what motivates the Filipino agent as the industry matures. 

Transcom Worldwide Philippines, Inc. 

The best of the East meets West in Manila, Philippines. A well-educated, 

professional and multilingual workforce that understands North American 

Culture and Customer Service. Modern Technology and communication 

infrastructure in a stable political environment. A fast-growing economy with 

attractive, cost-effective competitive advantages for global and other businesses. 

This Southeast Asian financial and business hub has long been recognized as a region that seamlessly merges the 

competitive economic advantages of its off-shore location with its European connections. Today, over 500 multinational 

companies operates from the Philippines. 

Now, Transcom Asia has brought its successful business model for contact center operation and outsourced business 

processing to Manila. 

Transcom Asia is a Canadian success story making its mark in the competitive global center industry. Over the past decade, 

Transcom has grown rapidly servicing a select list of clients ranging from fast-growing businesses to Fortune 1000 multinationals. 

With clients in sector ranging from telecommunications to financial services to broadcasting to retail, Transcom has 

acquired an extraordinary degree of experience across innovative industry sectors. 

Transcom offers a global geographical coverage encompassing an extremely competitive cross-border service. This 

enables our client to focus on their core business, reduce their cost and develop in their markets. 

The Transcom Asia Model 

The same business model that has made Transcom successful in Europe and North America is in place in Manila 

Operations. A key aspect of Transcom’s business model is its ability to recruit, train and retain the best people in the 

call center business. The company’s corporate culture incorporates and promotes values of honesty, dignity and respect 

– all of which encourages professionalism, personal development and opportunities for career advancement. 

Transcom Asia’s Manila management and frontline agent receive the same extensive customer service training 

provided to Transcom Worldwide agents and managers. Transcom Asia also leverages Transcom’s cutting-edge call 

center technologies and software applications, which drive efficiencies and productivity using statistical quality controls 

and continuous improvements. 

TVI Resource Development Phils., Inc. 

TVI Resource Development (Phils.) Inc. (TVIRD) is the Philippine affiliate of TVI 

Pacific Inc. (TSX: TVI), a publicly-listed Canadian mining company focused on the 

exploration and production of precious and base metals from district scale large 

system, high margin projects located in the Philippines. TVIRD has assembled a team 

with exceptional skill in all aspects of mining and exploration and has acquired, or 

applied for, an impressive portfolio of properties in the Philippines. 


March — May 2012 13 

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TVIRD is a domestic corporation incorporated under Philippine laws, and operates a mining project 

in Sitio Canatuan, Barangay Tabayo, Municipality of Siocon, Province of Zamboanga del Norte. 

The basis of the mining concession is the Mineral Production Sharing Agreement (MPSA No. 054-96-IX) by and between the 

Philippine Government on one hand and Mr. Ramon Bosque (claim owner) and Benguet Corporation (operator) on the other as 

contractor entered on October 23, 1996. On June 16, 1997, the contractor executed a Deed of Assignment in favor of TVIRD 

conveying all the contractor’s rights under the MPSA. The transfer was approved and through the Order of the Secretary of 

the Department of Environment and Natural Resources dated May 14, 1998, the MPSA was registered in the name of TVIRD. 

The MPSA has a term of 25 years, renewable for another period, and grants the contractor the “exclusive right to explore, 

develop, and utilize for commercial purposes gold, silver, copper, zinc and other minerals existing within the contract area. 

TVIRD’s Canatuan Mine began mining and milling operations in mid-2004 producing gold and silver doré. The project covers 

a mining concession wholly owned by TVIRD consisting of 508.3396 hectares that encompass a polymetallic sulphide 

deposit replete with gold and silver, incidentally falling within the Ancestral Domain of the Subanon Indigenous People. 

BEYOND CANATUAN 

TVIRD is now looking beyond the development of the Canatuan sulphide plant to its second development-stage 

property and planned production center at the Balabag Gold and Silver Project in Bayog, Zamboanga del Sur. The 

company plans to advance development activity at Balabag in the near term with the intention of augmenting the 

cash flows being generated at Canatuan. While the scoping study produced on Balabag in early 2008 provided data 

on a full-scale production plant, TVIRD is currently evaluating strategies to establish a pilot plant, which would require 

significantly lower capital expenditures, in order to bring the project into production much more quickly. Cash flows 

from the operation could then be reinvested into staged expansion and improvement of the plant, to further increase 

production and cash flow, as well as contributing to advancing exploration activities. This is the same strategy that 

was previously employed to bring the Canatuan mine into initial commercial production. As arguably the most 

experienced foreign operator in this region of the Philippines, TVIRD is confident it can execute this strategy again. 

TVIRD’s exploration personnel will also continue examining the significant upside potential of its largely unexplored 

land position in other areas in the Zamboanga Peninsula. This extensive portfolio of properties represents the forward 

opportunities for the company. The tenements have the potential for hosting large porphyry copper-gold and epithermal 

gold deposits. In addition to follow-up work on prospective discoveries already made at the Tamarok, Tapisa and Bonbon 

projects, TVIRD will be advancing exploration across its broader property package with the intention of discovering the 

Philippines’ next significant deposit. 

SPECIAL FEATURE 

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Vicsal Development Corporation (VICSAL) 

Vicsal Development Corporation (VICSAL), is a private family corporation primarily 

engaged in the retail business. It owns and operates a chain of department stores and 

supermarkets popularly known as Metro. 

Incorporated in 1981, Metro opened its first department store and supermarket in 

1982. Its inception was through the vision of the late Sir Victor Gaisano, a seasoned 

retailer and one of the revered members of the Gaisano family. With the help of his wife, 

Sally Gaisano, and four children — Margaret, Jack, Edward and Frank, Victor Gaisano 

envisioned a department store and supermarket that will offer quality and a variety 

of merchandise in a friendly atmosphere and at prices that are highly competitive and 

reasonable. Metro’s vision is to become a world-class retail store and enjoy the process 

of attaining it. Its mission is to provide quality environment, quality service, and to be 

responsive to customers’ needs in the highest current standard. Metro was built firmly on the philosophy of customer 

centeredness. 

Today, Metro is known for its comfortable and friendly outlets that offer a wide assortment of fresh and quality products 

at reasonable prices. Their retail activities typically range from supermarket operations, department store operations, 

appliances, fine jewelry, pharmacy, fast food outlets, bakeshops, coffee shops, photocopying, framing, embroidery 

and gift wrapping services. Through a series of expansions and partnerships with Ayala Land Inc. and other major 

developers, it now operates 8 retail outlets, located in the cities of Cebu with two, Mandaue, Legazpi, Lucena, Bonifacio 

Global City, Taguig City and Angeles City, Pampanga. All Metro Department Stores and Supermarkets are located inside 

multi-level store buildings. 

OTHER BUSINESS UNITS 

Investment House - Vicsal Investment Inc.; Banking – Wealthbank, Stock Brokering - Vicsal Securities and Stock 

Brokerage, Inc.; Mutual Fund - Filipino Fund, Inc.; Other Finance Services - Prime Asia Pawn & Jewelry Shop, Inc., Real 

Estate Development, Residential and Commercial - Taft Property Venture Development Corporation; Travel - Grand 

Holidays Travel and Tours, Inc.; Logistics - Cargo Bayan Inc.; Social Responsibility - Vicsal Foundation, Incorporated 

FUTURE BUSINESSES 

The Pacific Mall built to complement Super Metro Mandaue was completed early this year 2011. Two floors are already 

being added to Metro Ayala Cebu. Four Metro stores are also being planned to open in Naga, Cebu; Maasin, Leyte; 

Alabang and Cavite within the next 2 years which will double the current total selling area. 

VICSAL has an ardent desire to touch the lives of their consumers. That is why more than a business, it sees every 

enterprise as an opportunity to uplift surrounding communities. 

CO-PRESENTERS 

Sponsors 

Partners 

Organizers 

WINNERS OF EACH CATEGORIES 

Accenture in the Philippines 

BPO Company of the Year 

Convergys Philippines Services Corporation 

BPO Employer of the Year 

HSBC Electronic Data Processing Philippines 

Shared Services Excellence of the Year 

IBM 

Non-Voice Excellence of the Year 

Tata Consultancy Services (Philippines) Inc. 

Best New BPO Locator of the Year 

Ingram Micro Shared Services Center 

Fastest Growing BPO Company of the Year 

Maersk Global Services Center (Philippines), Ltd. 

Most Innovative BPO Company of the Year 

Hewlett-Packard Asia Pacific (HK) Ltd. Phils. ROHQ 

Quality Program of the Year 

Lilia De Lima • Monchito Ibrahim • Vergilio Peña 

ICT Individual ContributorS 



WINNERS 

Finalists 



AEGIS 


IBM 

Sitel Philippines Corporation 

Stream Global Services 

Teleperformance Philippines 

TELUS International Philippines 

Shared Services Excellence of the 

year 

ANZ Global Services 

HSBC Electronic Data Processing Philippines 



Regus Service Centre Philippines B.V. 

Non-Voice Excellence of the Year 

ANZ Global Services 

IBM 


Maersk Global Services Center (Philippines) Ltd. 

Pointwest Technologies Corporation 

RCG IT Philippines, Inc. 

BPO Employer of the Year 


AEGIS 


Genpact 

Sitel Philippines Corporation 

Startek Philippines, Inc. 

Sutherland Global Services Philippines 

Teleperformance Philippines 

TELUS International Philippines 

Most Innovative Company 



SPi Global 


Wipro Philippines 

Fastest Growing 


Alorica Inc. 

InterGlobe Technologies Philippines 


PCCW Teleservices (Philippines), Inc. 


From L-R: Lito Tayag - Country Managing Director, Accenture in the Philippines; Cassandra Sotto - Director, Business 

Process Delivery for Philippines, IBM; Alex Wozniak - General Manager, Ingram Micro Shared Services Center; Kristina 

Beckendorf - Managing Director, Global Delivery Lead Liner Operations & Head of Business Relations Management, 

Maersk Global Services Center (Philippines), Ltd.; Monchito Ibrahim; Virgilio Peña; Noel Mendoza - Director, Global 

Deliver Center, Hewlett Packard Asia Pacific (Hong Kong) Ltd., Phils.; Vikram Singh - Country Manager, Tata Consultancy 

Services (Philippines) Inc.; Carlo Jose - President & Head of GSC Philippines, HSBC Electronic Data Processing 

Philippines; and Victoria Mueco, Country Manager for Customer Management Operations, Convergys Philippines 

Services Corp. 

judges 

Best New BPO Locator of the Year 

iOpex 

Vocus 

Tata Consultancy Services (Philippines) Inc. 

ICT Individual Contributor Award 

Lilia De Lima 

Monchito Ibrahim 

Virgilio Peña 

Quality Program of the Year 

Headstrong 


Logica Philippines, Inc. 

PCCW Teleservices (Philippines), Inc. 

RCG IT Philippines, Inc. 

SPi Global 

Thomson Reuters Manila 

Sean Georget – Executive Director, CanCham; Richard Mills - Chairman, International ICT Awards - Philippines 

2012; Cyril Rocke, Director, European Chamber of Commerce of the Philippines; Robbie Bassig – Isla Lipana 

PriceWaterhouseCoopers; Alejandro P. Melchor III, Information & Communications Technology Office Department of 

Science & Technology; Don Felbaum - Head - ICT Committee, American Chamber of Commerce ; Gigi Virata, Senior 

Exec. Director, Business Processing Association of the Philippines 



Annual General Membership Meeting and Election 

Monthly Networking Night 

Makati Shangri-La, Manila • April 26, 2012 

Howzat • March 21, 2012 

CanCham Executive Management Series 

New World Hotel • April 24, 2012 



ForeignChamber’s Networking Night 

The Bellevue • May 24, 2012 

Supported by: 

CanCham Members Plenary Meeting 

Marco Polo Plaza • May 10, 2012 

Sean Georget (CanCham), Henri Ortiz (French Chamber), Roger Dimmell (CanCham), Roger Lamb (British Chamber), 

Rick Jenning (AmCham), Chris Ward (ANZCham), Nobuo Fujii (Japanese Chamber), Hubert d’Aboville (ECCP) & Ryan 

Chan (The Bellevue) 

In Canatuan, responsible mining is 

a catalyst for sustainable development. 

Metro Colon I Super Metro Mandaue I Metro Ayala Center I Metro Legazpi I Metro Lucena I Metro Market!Market! I Metro Food & Fashion 

Through its social commitment and environmental protection programs, TVI Resource Development (Phils.) Inc. has made sustainable 

development possible for its Subanon indigenous hosts. 

At its copper-zinc project in Canatuan, Siocon, Zamboanga del Norte, the human rights paradigm has guided the Company as it implements 

community development projects that can be sustained beyond the life-of-mine and into the future. 

Know how the Company is making this happen. Visit www.tviphilippines.com today. 



Joint Foreign Chambers (JFC) meeting 

with DOF Secretary Cesar V. Purisima and DTI Secretary Gregory L. Domingo 

On May 23, 2012, the Joint Foreign Chambers 

(JFC) met with Department of Finance (DOF) 

Secretary Cesar V. Purisima and Department of 

Trade and Investments (DTI) Secretary Gregory L. 

Domingo at the DTI OSEC Conference Room, DTI 

Building in Makati City. The following topics were 

highlighted at the meeting: 

• Government shares in mining revenues. 

• Foreign ownership restrictions. 

• Air safety. 

• Excise taxes for Alcohol, Cigarettes, and Tobacco. 

• DICT creation. 

• Common Carriers Tax/Gross Philippine Billings 

Amendments. 

• Rationalization of Fiscal Incentives. 

• Customs Modernization and Tariffs Act. 

• National Single Window System. 

• Wage Increase. 

• Creating green/blue lanes or integrity lanes. 

• Implementation of new Tax Credit Certificates. 

• Inclusion of baseload power projects in the new 

Investment Priorities Plan. 

• DOF Position on MRT- 7. 

Developing Asia growth subdued but steady - ADB Report 

Weak global demand will weigh on developing Asia in 2012 

but growth rates in most economies remain robust and 

should tick back up in 2013 with private consumption 

providing support, the Asian Development Bank (ADB) says in a 

new report. 

ADB’s flagship annual economic publication, Asian Development Outlook 2012 

(ADO 2012), forecasts gross domestic product (GDP) growth in developing Asia at 

6.9% in 2012, rising to 7.3% in 2013. GDP expanded by 7.2% in 2011 after growing 

9.1% in 2010, as the region rebounded strongly from the global financial crisis. 

“Continued uncertainties in the eurozone and a further slump in global trade 

pose the biggest threats to the growth outlook,” said Changyong Rhee, ADB Chief 

Economist. “At the same time, Asian economies are gradually diversifying into new 

markets, private consumption is trending up and the region has limited direct financial exposure to the eurozone— 

which should help sustain its momentum.” 

External trade was subdued in 2011, but domestic demand helped take up some of the slack, with the region’s current 

account surplus falling to 2.6% of GDP from 4% in 2010. Inflation is gradually easing, but remains a potential threat given 

volatility in food and fuel prices. A significant dip in investment late in 2011, and the possibility of growing unpredictability 

in foreign capital flows in and out of the region are other factors policymakers must be wary of. 

Asia must be ready to respond to any further major shocks in the eurozone which could stall an exports recovery, dry 

up trade finance or undermine key global supply chains―where Asia plays an integral role. Most economies in the region 

have sharply improved finances in the wake of the 2008 global financial crisis and have the capacity to respond to further 

external weakness. “There is no clear case for short-term policy responses, but if inflationary pressures build up again 

and capital inflows resume, there may be a need to readjust monetary policy to maintain price stability,” Mr. Rhee said. 

In the longer term, policymakers will need to strike a balance between paying down debt while supporting growth 

that is both inclusive and environmentally sustainable. Across the region, East Asia will see a deceleration in growth 

to 7.4% this year from 8.0% in 2011, weighed down by weaker exports and investment. People’s Republic of China, the 

world’s second largest economy, will lead the way with growth set to moderate to 8.5% and 8.7% for 2012 and 2013, 

down from 9.2% in 2011. South Asia will also remain subdued with growth of 6.6% in 2012, tempered by weak demand 

and fiscal limitations. The pace of expansion will accelerate to 7.1% the following year, driven by the Indian economy, 

which is projected to rise to 7.5%. Southeast Asia will see growth quicken, with GDP expanding to 5.2% in 2012 from just 

4.6% in 2011, on the back of the continued recovery in the Thai economy. 

L- R: JCCIPI VP Nobuo Fujii, ECCP VP Michael Raeuber, JCCIPI President Takashi Ishigami, CanCham ED Sean Georget, ECCP President Hubert 

d’Aboville, DOF Secretary Cesar Purisima, CanCham President Julian Payne, DTI Secretary Gregory Domingo, AmCham President Rhicke Jennings, 

KCCP President Edward Eun-Gap Chang, AmCham/ICIP SA John Forbes, ANZCham President Ian Porter, SMI Finance and Commercial Manager Justin 

Hillier, and ANZCham ED Angie Pettersson (DTI Usec. Adrian Cristobal also attended.) 

Central Asia will see little change in economic activity for 2012, with projected growth of 6.1% reflecting the weak conditions 

in the eurozone and sluggish growth in the Russian Federation. Growth in the Pacific is set to moderate to 6.0% 

in 2012 and 4.1% in 2013, as Papua New Guinea, the largest economy in the region, sees a winding down of infrastructure 

projects that stimulated growth in 2011. 



y David H. Davis 

Latest issues on Canadian immigration law 

The Immigration Minister Jason Kenney is constantly busy with his team 

The first major announcement by CIC is the fact the BUFFALO VISA OFFICE in USA 

was officially closed as at MAY 29TH, 2012. You can visit the following web link for an 

explanation of the changes in service standards for processing all types of applications 

for persons resident in USA: http://www.cic.gc.ca/english/resources/manuals/bulletins/2012/ 

ob427.asp 

If you represent persons who are citizens of Mexico, the 

CIC office has announced changes to make it easier to obtain 

police criminal record certificates from that country. 

Please see the web link at: http://www.cic.gc.ca/english/ 

resources/manuals/bulletins/2012/ob422.asp The major 

change is that state-issued police certificates do not need 

to be requested anymore. 

The minister has also made it easier for all of those applicants 

awaiting pr visa to have their medical assessment 

extended if the current medical certificate is older than 15 

months. This memorandum, which takes legal effect on 

June 1st, 2012, will only be applicable if outstanding medical 

is only remaining issue once the visa officer has made 

final decision on all other aspects of the pending file application. 

Please see the following web link: http://www. 

cic.gc.ca/english/resources/manuals/bulletins/2012/ 

ob423.asp 

If you have a client who desires to live and work in 

Alberta, and they fit into the occupational definition for 

pipefitter and or steamfitter, then you will want to review 

the following web link which discusses that this temporary 

foreign worker agreement has been extended to May 

31st, 2013. Please see the following web link: http://www. 

cic.gc.ca/english/resources/manuals/bulletins/2012/ 

ob279C.asp 

The CIC department has also announced that they will 

issue PR cards to those applicants who qualify for renewal 

and will deliver the actual cards directly to their address, 

thus avoiding the painstaking process of the applicant 

having to attend to the nearest CIC office to retrieve their 

new card. This web link confirms this new procedure: 

http://www.cic.gc.ca/english/resources/manuals/bulletins/2012/ob412.asp 

however, in this same operational 

bulletin, its possible for an applicant to only receive a one 

year validity and the main reason for 

that is local cic officials familiar with the 

applicant may be anticipating or have 

already filed a section 44 report for inadmissibility. 

The federal skilled worker applications 

for PR status that were filed prior 

to Feb. 27th, 2008 will meet their fate 

once the BIA ( budget implementation 

act ) has been finalized. The BIA has to 

do with the refund of application fees for 

all of those applicants who applied prior 

to Feb. 27th, 2008. It will be important for 

all applicants to consider their legal position 

especially if they have children who 

were under 22 years of age prior to the 

announcement of the CIC in March, 2012 

but whose children become 22 years and 

older and who may not meet the definition 

of dependent child after March 29th, 

2012. This is significant because many 

applicants will consider applying for PR 

status under the new criteria, but those 

whose children will no longer be accepted 

under the new criteria due to being 

over the age of 22 years, will not be so 

inclined if they know that some of their 

family members will no longer be able 

to receive immigrant visas. Please see 

the following web link: http://www.cic. 

gc.ca/english/resources/manuals/bulletins/2012/ob413.asp 

Crown Worldwide Group opens new office and warehouse facility in Cebu 

The Crown Worldwide Group, a worldwide leader of global mobility, relocation services, 

information management and fine arts and high value logistics recently opened a new 

branch in Mandaue City, Cebu, Philippines. Crown’s newest facility aims to support the 

rapidly growing records management and relocation businesses in the region. 

Crown Cebu’s 650 square meter warehouse and office facility has 24 hour security, closed-circuit television cameras 

and is equipped with a fire detection system. The new facility has helped strengthen regional market share and stands as 

a collaborative arm of Crown Manila. Camilla Brooks, country manager for Crown Philippines states: “Cebu’s growth in 

recent years means that, in order to remain a dominant player in the relocations and records industry in the Philippines, 

we must have presence in Cebu. The cooperative efforts of both offices will be critical to long term Crown Philippines’ 

success. We are so excited to have them on board!” 

Cebu’s extensive international port facilities, accessibility to Asia and the rest of the world, have led more than a hundred 

multinational firms to establish manufacturing industries on the islands. As a result, Cebu leads the entire country 

in exports. Crown’s Cebu office is managed by Sidri Hilario, branch manager, who has 10 years of extensive experience 

in business development and operations management. Sidri said: The branch presence signifies Crown’s commitment 

and promises to our clients, wherever they are located. 

continued from page 24 — Latest issues... 

determination system: http://www.cic.gc.ca/english/department/media/releases/2012/2012-05-09.asp 

The federal government is prepared to compromise with 

many of the opponents to this proposed legislation and 

that is an initial 14 day detention review with subsequent 

reviews taking place every 180 days, unless of course the 

person concerned is able to substantiate their request for 

refugee status and is considered a genuine refugee. The 

main purpose of the new Bill is to try to deal with the arrival 

of boat persons who make refugees and others who 

take advantage of our refugee protection system and make 

what is considered a bogus refugee claim. It is important to 

report as well that though CIC has not announced publicly 

yet, there is expectation that visa posts such as BUFFALO 

and many inland CIC offices are going to be closed as the 

government tries to implement significant cost cutting 

measures all meant to reduce duplication of services and 

costs. However, it is important of course to ensure that the 

government can still meet its mandate of approving pr visas 

for up to 1% of Canada’s population, even with the 

significant cost cutting. 

If you wish to try to stay on top of all changes in Immigration 

Laws or announcements you should visit the web 

site of the department at: www.cic.gc.ca 

The author is a CanCham member and could reach him at 204-956-2336 ext. 201 website: www.daviddavislaw.com/ 

The Minister of Immigration is busy 

with many media announcements as 

well. see for example the following web 

link which discusses the new proposed 

BILL C-31 which deals with the refugee 



Dusit Thani Manila earns silver certification from EarthCheck 

Award-winning flagship property of Dusit International - Dusit Thani 

Manila, has once again received a global recognition, this time, 

awarded with a Silver level certification by EarthCheck. (www. 

earthcheck.org) 

Earth Check is an internationally recognized environmental management and certification 

program designed for the Travel and Tourism industry. It helps determine a company’s standard 

of environmental, social, and economic performance and requires compliance to internationally 

recognized standards. This includes the reporting of Greenhouse Gas emissions 

(GHG) and consumption of natural resources. 

In order for Dusit Thani Manila to gain EarthCheck Certified status, the five-star luxury hotel was required to submit 

a year’s worth of operational data to EarthCheck for Benchmarking purposes. This was then compared to the operational 

data submitted by similar organizations, before being rated against Baseline and Best Practice levels. 

Dusit Thani Manila was also required to submit to independent, third party auditing, to verify the accuracy of their 

sustainability claims. Their policies require the use of energy-efficient lighting, the minimization of water consumption, 

recycling of solid waste products and use of recycled products whenever possible. This has resulted in a decrease in 

Greenhouse gas emissions (GHG) for the hotel’s operations. 

Some of the on-going environmental efforts of Dusit Thani Manila are 24/7 Green Initiative and Dusit Green Hour 

Dusit Thani Manila conducts every last Saturday of the month ‘Dusit Green Hour’ which is the monthly version of the 

Earth Hour. Dusit Green Hour is 60-minute hotel-wide lights-off campaign that has been going on since June 27, 2009 

from 8:30pm to 9:30pm, an initiative in its continuous fight against global warming. 

The monthly Dusit Green Hour is being conducted and participated by the entire Dusit Thani Manila consisting of the 

DFiT Fitness Center, Devarana Spa, main Hotel lobby and all its restaurants and bars. Hotel guests are also encouraged 

to switch off the lights in their rooms. 

SAFETY PROJECTS INTERNATIONAL INC. 

P. Carmen Street, Alua, San Isidro, Nueva Ecija, Philippines 3106 

Tel: (044) 940-6249 

website: www.spi5star.com 

Safety Projects International Inc. was incorporated in Canada in 1982, and now operates in over 40 countries providing 

training, general consulting and auditing services. 

Provide occupational safety and health training and auditing of high risk industries on a global scale, in addition to 

providing on line training of more than 800 topics with full client customization and internationally recognized certification 

and qualifications after successfully passing each modules examination. Safety Projects International is Canada’s largest 

Independent safety consultancy and owner of the International Trademark 5 Star Health & Safety Management System 

which covers General industry, Marine, Aviation, Hospital and Offshore oil & Gas exploration and production Industries. 

Mission Statement 

The Mission of Safety Projects International Inc. is to educate and influence management to adopt effective Safety 

Health and Risk Control policies, practices and procedures that prevent and mitigate human and economic losses arising 

from accidental causes and adverse occupational and environmental health exposures. 

To achieve its mission, The Company. has five interrelated services, currently in use in over 30 countries, these include: 

• Consultancy Services, 5 Star Health & Safety Audits 

• Training Films on Risk Control 

• Publications, Manuals, Books, C.D. ROM etc. 

• Management & Safety Practitioner Training 

As this campaign endeavors to save Mother Earth that eventually saves energy cost for the hotel, all its dining guests 

are also being shared the saving benefits of this thrust by entitling them 30% discount on any food and beverage orders 

for dinner every last Saturday of each month. 

EarthCheck is trusted by more than 1200 organizations in over 65 countries. It is used to measure key environmental 

indicators such as: energy and water consumption; total waste production and community commitment. 

Marriott Manila sales and 

marketing bags major awards 

With Marriott Manila’s continuous market share leadership 

since 2011 by exceeding room revenue by 14%, catering by 

19% versus budget, and revpar index change year above by 

28%, Marriott Manila director of revenue strategies Catherine 

Ona won the revenue leadership management of the year by 

Marriott International. A title she holds for two years, she credits 

the department’s teamwork in steering the goal by focusing 

on strategies. Aside from this, the team brought home the 

prestigious sales and marketing special achievement award 

of the year which was based on the property’s unprecedented 

rate of growth despite the challenge in location and destination, 

unique sales staff deployment, effectively tapping e-commerce 

channels and social media while amassing corporate and MICE 

accounts made the two year old property the most sought after 

hotel for the past fifteen straight months. Shown in photo are the 

Marriott Manila Sales and Marketing headed by director Cristy 

Carreon. 

British School Manila chairman awarded 

MBE in Queen’s new year’s honours list 

for his services to education in the Philippines 

The British School Manila is pleased 

to announce that Her Majesty the 

Queen graciously appointed Chairman 

Simon Bewlay as a Member of the Most 

Excellent Order of the British Empire 

(MBE) in recognition of his services to 

education in The Philippines. 

Simon was born in Birmingham in 

1940, to Josey Bewlay (nee Plant) and 

Flight Lieutenant Ryland Bewlay. 

He spent much of his career as a company Director in 

Asia, Africa, North America and the UK. 

In Nigeria, he also served as Chairman of the Iron and 

Steel Employers Association and was part of a consultative 

panel established to advise the then Federal Commissioner 

of Labour. He was Director of International Operations for 

Norcros plc and later Director of Corporate Finance for 

Byrne Fleming (Pty) Ltd. 

More recently Simon acted as Advisor to a number of 

Company Boards in Indonesia, whilst concurrently acting 

as Treasurer of Bandung International School. He has 

served as Chairman of the British School Manila for the 

last 10 years. 

“Simon has made a tremendous contribution over many 

years to the development of the British School Manila. I 

am delighted that this has been recognised in the New 

Years Honours list. I offer my personal congratulations,” 

said British Ambassador Stephen Lillie. 

TRANSITIONS EXECUTIVE SEARCH INC. 

Lower Penthouse 12, BSA Suites, 103 Palanca St., Legaspi Village, Makati City, Philippines 

Tel: +(632) 887-5720 • Fax: +(632) 887-5720 

ABOUT TRANSITIONS 

Transitions Executive Search, Inc., a boutique screening firm, was founded on August 2008. The company’s vision is 

to make it an innovative, leading search firm in the hospitality industry. Its mission is to provide clients with excellent, 

professional candidates and to serve both parties with extreme professionalism. 

PERFORMANCE INDEX: 

Average days to complete an assignment: 35.12 days 

Completion Ratio: 65% 

Repeat Client Ratio: 26.07% 

Average days to present shortlist: 

12.19 days 

Productivity Quotient 58.60% 



2012 Annual General Membership 

meeting and Election of Officers 

On 26 April 2012, the Canadian Chamber of Commerce of the Philippines Inc. held a well attended Annual 

General Meeting at the Shangri-La Makati Hotel at which, the honorable Roberto De Ocampo, former 

Secretary of Finance spoke as guest speaker. 

The Board has now convened and nominated the 

following representatives in executive positions: 

Executive Committee: 

Julian Payne — President 

Roger Dimmell —1st Vice President 

Mercedes L. Marquez —2nd Vice President 

Christopher Bell-Knight — Treasurer 

TRUSTEES: 

Ernest LoigNon — Director 

Tammy Lipana — Director 

Flora Naces-Mateo — Director 

Felino ‘Jun’ Palafox — Director 

John Ridsdel — Director 

The Chamber also has Board of Governors who 

advise the Trustees on long term direction of the 

Chamber. The following have been appointed as 

Governors for 2012-2013 year: 

Governors: 

Amb. Christopher Thornley 

Richard Mills 

Roger Mandriak 

Celso Vivas 

Tito Yuchengco 

Esther Tan 

Robert Lee 

Jack Gaisano 

James Dantow 

Julian Payne 

In order to further pursue the Cancham mission 

statement and provide value added service to our 

members the Trustees are in the process of setting 

up a number of committees. Please see below the 

suggested committees and nominated Chair of each 

committee. Members interested in any committee 

can contact the chamber for more information. 

Committee / Chairs: 

Editorial and Communications 

— Ernest Loignon 

Membership 

— Tammy Lipana 

Events Review 

— Mercedes Laurel-Marquez 

Agri business& Renewable Resources 

— Roger Dimmell 

Extractive industries & 

Non Renewable Resources 

— John Ridsdel 

IT & BPO Commitee 

— (TBA) 

Labour Mobility 

— (TBA) 

Water, Sanitation & Environment 

— Julian Payne 

Governance & Anti Corruption 

— Celso Vivas (TBC) 

Davao Working Group 

— Julian Payne 

NEW MEMBERS 

Corporate 

COFFRAL ACCESS AND 

SHORING 

Unit 301 Richbelt Terraces 

19 Annapolis Street 1502 Greenhills 

San Juan City, Philippines 

Tel: +(632) 722-5355 • +(632) 584-3657 

Fax: +(632) 584-3658 

Email: jha@coffral.com.ph 

website: www.coffral.com.ph 

SAFETY PROJECTS 

INTERNATIONAL INC. 

P. Carmen Street, Alua, San Isidro 

Nueva Ecija, Philippines 3106 

Tel: (044) 940-6249 

Emails: pomfret@spi5star.com 

johnmcclaine@yahoo.com 

website: www.spi5star.com 

Dr. Bill Ponfret MSc; FIOSH; RSP 

Director 

Christopher Tolentino 

TRANSITIONS EXECUTIVE 

SEARCH IANC. 

Lower Penthouse 12 BSA Suites 

103 Palanca St., Legaspi Village 

Makati City, Philippines 

Phone: +(632) 887-5720 

Fax: +(632) 887-5720 

Jeannie Pilapil 

President & COO 

Mariano Fuertes 

Head Finance 

REMINDER 

For changed contact details and/or 

representatives, please send to: 

MEMBERSHIP 

Canadian Chamber of Commerce of the 

Philippines 

Unit 1406 

Antel Corporate Center 

121 Valero Street 

Salcedo Village, Makati City 1200 Philippines 

Fax: (632) 843-6469 

Email: info@cancham.com.ph 

www.cancham.com.ph 



service directory 

ACCOUNTING / 

MANAGEMENT 

ADVISORY SERVICES 

CONSTRUCTION / 

ARCHITECTS 

JCL International, Inc. 

(Project and Construction Management) 

Tel: (632) 890-9788 

Fax: (632) 890-9596 

COURIER 

FORWARDER / MOVER 

FOOD & BEVERAGE 

products and 

restaurant srvs. 

CountryStyle 

Tel: (632) 817-0130 

Fax: (632) 813-1156 

ICT OUTSOURCING, 

CONSULTING and 

ADVISORY SRVS., 

contact & data ctr 

RCG Information Technology 

Tel: 893-2322 loc. 2201 

Fax:893-2322 loc.100 

IMMIGRATION 

SERVICES 

REAL ESTATE / 

PROPERTY SERVICE 

Gateway Property 

Holdings, Inc. 

Tel. (632) 892-2916-23 

Fax: (632) 812-8408 

Moldex Realty 

Marketing, Inc. 

Tel: 536-0079 

Fax:522-8622 

AIRLINES 

Philippine Airlines 

Tel: (632)777-4800 

Supersonic Services, Inc. 

/Air Canada 

Tel: (632) 840-4827 

Fax: (632) 8195545 

General Sales Agent - Philippines: 

Supersonic Services, Inc. 

Unit 14-A, Ground Flr, Colonnade Residences 

132 C. Palanca Jr. St. Legaspi Village, Makati City 

Tel. (632) 8404615 to 16, 8404626 to 29 

Fax (632) 8195545 E-mail: mnlacsales@pldtdsl.net 

CAR RENTAL 

CARS & VANS AT VERY AFFORDABLE RATES 

MAKATI HEAD OFFICE 

1839 Eureka St., La Paz Village, Makati City 

Tel nos.: 896-5927 • 896-4196 • 890-7851 

890-3606 • 899-2942 

Fax no.: 899-2304 

Email: info@safarirentacarinc. com 

Website: www.safarirentacarinc.com 

Sta. Rosa, Laguna Station: 

Tel. nos.: (049) 541-1958 / 541-1959 

Manila Direct: (02) 6800-5062 

Cavite Station: 

Tel. nos.: (046) 402-0394 / 509-2076 


Calamba, Laguna Station: 

Tel. nos.: (049) 545-9675 / 545-2588 


No. 10 P. Antonio St., Barrio Ugong, Pasig City 

Phone: (632) 671-8000 Fax: (632) 671-8338 

Email: executiveint@eimovers.com 

DESIGN & PRINTING 

Avanguard AGP SErvices inc. 

Tel: (632) 556-4338 

(632) 985-3980 

employment / 

manpower services 

Energy Manpower 

Tel: (632) 759-4119 

(632) 817-7045 

Fax: (632) 817-7045 

EDUCATION / 

TRAINING CENTER 

HOTEL & RESORT 

Asia Divers/El Galleon 

Resort-Puerto Galera 

Tel: (632)834-2974 

Fax: (632) 551-8063 

Make it Alabang. Make it The Bellevue. 

Filinvest Corporate City, Alabang, Muntinlupa 

Tel: (632) 771-8181 Fax: (632) 771-8282 

Email: tbmnl@thebellevue.com 

Web: www.thebellevue.com 

Olivares Plaza E. Aguinaldo Hi-way 

Tagaytay City 

Telefax (046) 413-3310 / (046) 413-3097 

Email: tagaytaycountry@yahoo.com 

Manila Sales Office 

Olivares Collage Cmpd Dr. A. Santos Ave. 

Sucat Road, Parañaque City 

Tel: (632) 826-4332 

Transcom Center Building Las Fiestas Road 

Frontera Verde Compound, Pasig City Philippines 

Phone: (632) 702-2400 • Fax: (632) 702-2433 

INSURANCE 

/ FINANCIAL 

INVESTMENTS 

Helping you make 

better financial decisions 

16/F LKG Tower 6801 Ayala Avenue, Makati City 

Phone: (632) 884-5433 Fax: (632) 884-2560 

Email: phcustsrv@manulife.com 

offering full range of financial protection 

and wealth management products 

16/F Tower 2 The Enterprise Center 

6766 Ayala Avenue, Makati City 

Phone: (632) 849-9888 • Website: www.sunlife.com.ph 

PETROLEUM 

PRODUCTS / OILFIELD 

DRILLING 

CSA Resources Corporation 

Tel: (632) 892-2605 

Fax: (632) 892-2554 

REPRESENTATIONAL 

SERVICES 

Searep Limited 

Supports the 

Canadian Chamber of 

Commerce 

of the Philippines 

info@searep.org.ph 

GATEWAY 

BUSINESS PARK 

Cavite’s 

Premier Economic Zone 

Home of the world-class GBR Museum 

Barangay Javalera, General Trias, Cavite 

Tel (046) 433-0071 • Fax (046) 433-0129 

telecommunication 

Advertise your company 

here !!! 

For more information, please contact: 

Heidi H. del Pilar 

Phone: (632) 843-6466 

Email: publications@cancham.com.ph 



service directory 

Would you like your company be listed in the Service Directory? 

Please fill out the form below and send to CanCham secretariat: 

Phone: (632) 843-6466 • Fax: (632) 843-6469 • Email: publications@cancham.com.ph 

CONFIRMATION OF ADVERTISEMENT 

Members 

Non-Members 

Line Ad (max. of 2 lines only -1 year) q P 5,000 q P 6,000 

Box Ad (1 year) q P 10,000 q P 12,000 

This is to confirm my reservation of advertising space marked above. 

COMPANY NAME: ____________________________________________________________ 

ADDRESS: __________________________________________________________________ 

PHONE: ______________________________________ FAX: _________________________ 

INDUSTRY CLASSIFICATION ___________________________________________________ 

AUTHORIZED REP. : _______________________ POSITION: ________________________ 

(Signature over printed name) 

32 March — May 2012

2 - Canadian Chamber of Commerce of the Philippines

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