A Better Work-Life A Better Life - SuperSeva

A Better Work-Life
A Better Life
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� Overview of SuperSeva
� Value proposition
� Our network
� Service portfolio
� Our model
� Reporting system
� Value added services
� Advantages
� Clients
� Way forward
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� Employee Loyalty Program - Concierge Services
� Business Services
� Managed Front office service
� Expatriate Concierge service
� Mail room management
� Travel Desk service
� Transport desk service
� Reward and Recognition Services
� Document Franking and e-stamp paper service
� Events & Promotions

� Offices in India : Headquartered in Bangalore
� Operations currently in
▪ Chennai
▪ Chandigarh
▪ Delhi
▪ Gurgaon
▪ Hyderabad
▪ Kolkata
▪ Pune
▪ Mumbai
▪ Vizag
▪ Cochin
▪ Coimbatore
▪ Ahmedabad
▪ Jamnagar
▪ Durgapur
▪ Noida

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Place request
Acknowledgement
for the Request
placed
Helpdesk
Website
Call
Center
Email
SMS
Requests
Acknowledgement
of
comple0on
of
request
Back
Office
for
task
segrega0on
Execu0on
of
Task

SuperSeva
Multiple channels of placing requests (Web, Desk, Email, Phone) => No long queues
at the desk, minimum dependency on the Concierge exec’s efficiency.
Available on the internet (www.superseva.com) and therefore a world wide access
to our services
An online request tracking mechanism, which allows our customers to track the
status of their requests.
Electronic Reminder Service through auto e-mail and SMS alert
Wide reach of our services through pan-India presence
System generated MIS report, providing accurate information about the desk usage
every month transparently
Compe,tor
Only at the Desk
No significant web presence
N o t p r o v i d e d b y t h e
competitor.
N o t p r o v i d e d b y t h e
competitor.
N o t p r o v i d e d b y t h e
competitor.
N o t p r o v i d e d b y t h e
competitor.
Concierge exec well groomed and in uniform Uniform not available

www.superseva.com 9

Super Travel Super Banking Super Entertainment & Events
Train Tickets Drafts, Cash withdrawal / Deposit Movie Tickets
Bus Tickets Cheque Books / Passbook Theater Tickets
Air Tickets Updations Musical Events
Car Hire Stamps, Speed Post/Registered
Post
Sporting Events
Bus Hire Parcel / Airmail Dining Out
Unique Transportation Document Delivery Cakes
Super Billing Super Post & Courier Flowers : Local
Electricity Bill, Insurance Premium Stamps Flowers : Outstation
Water Speed Post/ Registered Post Gifts
Telephone/ Credit Card Parcel / Airmail Exhibition Tickets
Club Bills Document Delivery Party Planning
School Fees Local Party Catering
Membership Fees Domestic Decorations
House Tax Courier Venue Selection
Mobile Bill Drop, Mobile Bill Cash
payment
Local / Domestic
Fun and Games
10

Shopping Services Shopping Services Super Real Estate
Pharmaceuticals Driver Apartments
Groceries Child Care Sites
Fruits & Vegetables Home Tuitions Layouts
Key Duplication Telephone Application Rental Apartments
Film Development Submission Service Apartment services
Watch Repairs Hobbies and Crafts Villas
Tailoring Requests Portfolio Management Services Commercial plots
Laundry & Dry Cleaning Forex Services
Interior Decoration Passport Odd Jobs
Home Appliances Repair Forms Pro Handyman Services
Home Cleaning Fresh Application - Electrician
Pest Control Minor Passport Delivery of Books/Gifts/
Letters
Gas Repair, Delivery ECNR Arrangement of Housemaid
Home Repair Services Change of Name, Address,
Photograph
Drivers
Home Cleaning Services Maiden to Married Name Movie tickets Home Delivery
Home Help, Emergency Services Renewal of Passport Free Medical check-up camp
Mutual Funds Additional Booklet Plumber, Painter
Opening Demat A/C,Brokerage A/C Visa assistance, Other travel
documentation
Arrangement of Vehicle
Service

Forms Super Sevak
Learners License Government work
Drivers License 2 Wheeler RTO
Drivers License 4 Wheeler IT Related
Renewal of LL Pan Form
Renewal of DL Pan Form Submission
Change of Address in DL IT Return Form
NOC 2 Wheeler IT Return Filing
NOC 4 Wheeler Corporation Jobs
Change of Address in RC Marriage Registration
- 4 Wheeler Birth Certificate
Change of Ownership Ration Card
- 2 Wheeler Gas Transfers
- 4 Wheeler Encumbrance Certificate
- 2 Wheeler Sale Deed
Dehypothecation Legal
HP Entry Affidavits
International Driving Legal counsel assistance
Duplicate RC Book Super Holidays
Duplicate DL Weekend Getaways
Tour Packages - Domestic/ international

Free health check up camps
• Free Eye Check up Camps with exclusive discount on spectacles/lenses
• Free Dental Check up Camps with exclusive discount packages
• Free Awareness talk on psychological issues and discount packages for
Counselling’s
• Free Awareness talk on Cardiac, Orthopaedics’, Brain & Spines- Neurology
Digestive Care
• Free Awareness Talk on Diet, Hypertension and handling stress
Lifestyle and product awareness drives
• Beauty Care: will provide body composition analysis, skin analysis, hair
analysis, diet tips, make up tips
• Environment Day
Event based services
• Diwali, Valentine Day, Fathers Day, Friendships Day, Raksha Bhandan , Sri
Krishna Janmashtami ,Ganesh Chaturthi , Onam, Teachers Day, Dasshera

Intangible Benefits
• Employee Benefit:
• Reduce doff-the-job concerns
• Increased on-the-job focus and company loyalty
• Will be able to balance work and personal lives
• Enjoy hassle free and peaceful life
• Employer Benefit:
• More productive employees
• Increase employee retention
• Increase employee satisfaction
• Attract talent and cultivate loyalty
• Enhance employee relations and improve employee positive perceptions of
their overall benefits package
• Employer portrays a strong and distinctive commitment to work/life issues
Tangible Benefits
• Saving Time, Saving Money
• Increasing bottom-line
• 24X7 your personal assistant

� 24X7 Assistance: By having multiple Ordering
Methods
� Website
� Help Desk
� Call Centre
� E-Mail
� SMS
� Acknowledgement System:
� E –receipt
� Acknowledgement Slip
� Mobile SMS alert system
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� Transparency
� Escalation Matrix present in every desk
CRM
Department

 Operations
Department

 CEO
� Management Information System
(Weekly, monthly and quarterly MIS reports : Excel and Graphical format)
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� Strong and meticulous operations team:
� Negligible percentage of errors: 0.05 %
� Multiple check points
Customer Desk Field Executive
� One point contact: Account managers for each and every
corporate
� Recruitment: Stringent recruitment system , followed by
background verifications
Back end operations
team
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� SuperSeva shall offer a single point of contact/
Account Manager for all communication
� A monthly report on usage / transactions will be
sent by SuperSeva to the reporting head
� A quarterly review with Client representative

� SuperSeva will share Service Level Agreement and
escalation matrix
� Signing up contract
� 2-week lead time to start / transition as the case
may be