Western Iowa Transit System - Region XII Council of Governments

DRAFT

Region XII Council of Governments Policy Council 

AUDUBON COUNTY 

Vernon Venteicher, County Supervisor, Secretary Gary VanAernam, County Supervisor 

Jay Dee Mendenhall, Retired 

Gene Karstens, Conservation Board Member 

CARROLL COUNTY 

Marty Danzer, County Supervisor, Vice Chair Dan Nieland, County Supevisor 

Neil Bock, County Supervisor 

Cindy Fay, Banker 

CRAWFORD COUNTY 

Eric Skoog, County Supervisor 

Mary Lou Kraus, Council, City of Westside 

Loren Schultz, Retired 

Carla Lally, Black Hills Energy 

GREENE COUNTY 

Guy Richardson, County Supervisor, Treasurer Jane Heun, County Auditor 

Mary Jane Fields, County Supervisor 

Karen Polking, Realtor 

GUTHRIE COUNTY 

Jerry Caraher, County Supervisor 

Jerri Christman, County Auditor 

Curt Thornberry, Council, City of Panora 

Luann Waldo, Publisher 

SAC COUNTY 

Jack Bensley, County Supervisor, Chair 

Elaine Rex, Resident 

Morris Boeckman, Resident 

Joan Godbersen, City Clerk, City of Odebolt 

Region XII Technical Advisory Committee 

Randy Krauel, City of Carroll Public Works Director, Chair 

Josh Sebern, Guthrie County Engineer, Vice Chair 

Paul Assman, Crawford County Engineer 

Jim Burns, Western Iowa Transit System Director 

Terry Crawford, City of Denison, Sundquist Engineering 

Ron Haden, Sac County Engineer 

Dave Paulson, Carroll County Engineer 

Mitch Rydl, Audubon County Engineer 

Wade Weiss, Greene County Engineer 

Mark Bechtel, FTA, Ex-Officio 

Dakin Schultz, IDOT District 3 Planner, Ex-Officio 

Tracy Troutner, FHWA, Ex-Officio 

Transit Roundtable XII Committee 

Kim Barker, Elderbridge Agency on Aging 

Jim Burns, Western Iowa Transit System Director 

Cindy Duhrkopf, Partnerships 4 Families 

Nick Fries, Genesis Development 

Lori Gregory, Iowa Workforce Development 

Jeff Greteman, Windstar Lines 

Annette Koster, BVSC Empowerment Coordinator 

Faith Steinkamp, New Hope Village 

Stacy Venteicher, RSVP 

Region XII Council of Governments Staff 

Richard T. Hunsaker, Executive Director 

Joe Behrens, Local Assistance Director 

Chris Whitaker, Transportation Planner 

This report was funded in part through a grant from the Federal Highway Administration, Federal 

Transit Administration, and the U.S. Department of Transportation. The views and opinions 

expressed herein do not necessarily state or reflect those of the U. S. Department of Transportation.

Chapter I: Passenger Transportation Plan Update Processs 

Region XII Council of Governments (Region XII COG) is the transportation planning 

authority 

for Audubon, Carroll, Crawford, Greene, , Guthrie and Sac Counties in west 

central Iowa as designated by 

the 

Boards off 

Supervisors 

in each 

county. 

Region XII COG was 

formed in 1973 by 

its member 

counties through the joint exercise of 

powers provision in Chapter 28E of 

the Code of Iowa. Aside from 

transportation planning, Region 

XII 

provides technical and professional 

support services to the governments 

in the region, 

and 

administers 

numerous workforce programs, the Western Iowa Transit System, various housing 

initiatives, the Housing Trust Fund through Council of Governments Housing, Inc. ., the 

Iowa Waste Exchange and the Region 

XII Development Corporation 

funds. 

business loan 

The Passenger Transportat 

tion Planning (PTP) process is designed to promote 

passenger transportation planning and coordination 

n amongst health and human service 

agencies, transportation providers and the transportation planning agency in the region 

to further the development of 

the public 

transportation systems. While the Region XII 

PTP covers a five 

(5) year period, the 

annual updates provide a yearly review and 

justification for passenger transportati 

ion projects to be included in the regional 

Transportation Improvement Program (TIP). The PTP and the 

annual PTP updates 

are 

a required element for the Region XII RPA’s annual Transportation 

Planning Work 

Program 

(TPWP). 

1

This document is the FY 2012 PTP Update. This update will review public input into the 

passenger transportation planning process, coordination efforts, review projects and 

their status and recommend new projects for implementation. 

Coordination of transit service has always been a high priority for Region XII as the 

operator of WITS and as the regional planning agency. Passenger transportation 

coordination efforts have been successful and further efforts can and should be 

pursued. The revival of the Region XII Transit Advisory Committee, now known as the 

Transit Roundtable XII Committee will continue to formulate and promote transit 

coordination efforts. The Transit Roundtable XII Committee is comprised of 

representatives from Elderbridge Agency on Aging, R.S.V.P., Iowa Workforce 

Development, New Hope Village, Genesis Development (both facilities serving persons 

with special needs) Partnership 4 Families (Empowerment Agency serving Audubon, 

Carroll, Greene and Guthrie Counties), and Region XII COG staff. Membership of the 

TRXII Committee is open and new members and transportation interest participation is 

welcomed. 

As part of the PTP annual review, the TRXII committee reviewed the identified needs for 

passenger transportation service as follows. 

The following table lists the unmet needs and the challenges and potential solutions that 

go along with these identified needs for passenger transportation service in the area. 

The unmet needs were originally identified as part of the United We Ride Workshop and 

are reviewed an updated on an annual basis. 

2

Unmet Passenger Transportation Needs 

Category: After Hours Services 

Challenges 

Solutions 

1. Drivers often don’t want 

evening hours 

2. Inflexibility of schedules 

3. Demand vs. supply 

4. Resources (drivers, vehicles, 

are they available?) 

5. Cost to provide ride 

6. Lack of knowledge / need to 

share information (No Clearing 

House) 

7. Insurance/Liability issues 

8. Agency policies 

9. State / Federal regulations 

10. Supporting documentation to 

justify need 

11. Coordination of medical 

appointments 

12. Variables out of our control 

13. Lack of transit shelters 

14. Individualized needs 

15. Lack of funding 

• Widen Job Search 

o Students 

o Incentives – shift differential pay 

o Donate funds/rides to transit providers 

o Use partner agency drivers 

o Partner w/ agencies who own vehicles 

• Create Partnerships with employers & community agencies – 

explore tax advantages for employers 

• Public education & coordination of ride needs 

o Community 

o Transit Providers 

o Businesses 

• Identify / List available drivers & vehicles – Diversify fleet to meet 

rider needs 

• Collaborate with other agencies who have the vehicles you need 

o Ask for businesses for funds or “in Kind” 

• Publicize 

o PSA’s 

o AD’s meetings 

o Religious Orgs. 

o Meal Sites 

o Flyers on buses 

o 211 

o Family caregiver 

o Libraries 

o Word of mouth 

o Share information among agencies 

o Can someone take the lead in pulling all resources 

together?? 

• Public Transit already has coverage 

o Volunteers – good Samaritan laws 

o Legislation changes needed? 

o Changes to insurance policy / laws 

• Creatively looking @ funding streams 

• Surveys 

o Incentives 

o Language barriers 

o Multiple formats 

o Short 

• Collaborate with medical providers 

o Demonstrate benefits 

o Get testimonials to share w/ potential funders 

• “We” need to be flexible in our planning 

o Education & outreach to public/consumers 

o Customer may need to use alternate transport 

• Encourage indoor “waiting areas”; Discuss creative options for 

businesses & employers 

• Be flexible but recognize that you might not be able to meet their 

needs. Involve individuals in problem solving. 

• Advocacy; Fund Raise; Grants; Taxes 

3

Category: Affordability and Funding 

Challenges 

Solutions 

• Lack of Funding 

• Networking 

• Competition for dollars 

• Volunteers 

• Costs of doing Business • Private and Corporate Funding 

• Cost to Consumers 

• New dollars and Areas for dollars 

• Unfunded Mandates 

• Coordination of Trips 

• Regulations/Reporting tied to 

funds 

• Company Sponsored Routes/Trips (i.e. Carroll Hy-Vee Route) 

• Maintenance 

• More Time required for Senior 

Rides 

Category: Availability of Services 

Challenges 

Solutions 

1. Distance is a problem 

• Combining trips 

2. Few users per trip 

• ITS 

3. Cost 

• Website 

4. Timing / Timely 

• E-mail 

5. Users per area 

• Promoting good design 

6. Volunteers 

• Drivers Ed support 

7. Insurance 

• Private business support 

8. Background of drivers 

• Part time drivers 

9. Physical abilities 

• Collaboration 

10. Salaries 

11. Coordination 

• Human service coalition 

12. Licensing 

• Central point for information sharing 

13. Putting $$ into programs or • Brochures +/- 

marketing 

• Making sure right people are getting the information 

14. Targeting marketing 

• Driver training / sensitivity 

15. Understanding available • Partner with private entities 

services 

16. Language barriers 

17. Social skills 

18. Connections 

19. Paper work – regulations 

20. Specialized equipment 

21. Available drivers 

22. Cost 

4

Category: Drivers 

Challenges 

Solutions 

• Education of Whom You Are 

Driving 

• Education and Training 

‣ Vehicle 

• Qualified 

‣ Equipment 

• Insurable 

‣ Driving 

• Honest 

‣ People Skills - Sensitivity 

• Dependable 

• Physical – Wellness Program and Info 

• Confidential 

• Policies 

• Patience yet Firmness 

• Money 

• Capable, Safe Driver 

• Supervision 

• Physical Conditions (i.e. lifts, • Recruitment 

tie-downs) 

• License Requirements 

• Hours 

• Pay 

• Expectations 

• Training 

Category: Equipment Needs 

Challenges 

Solutions 

• Funding 

• Additional Funding 

• Size 

• ADA Revisions and Coordination 

• Reliable 

• Corporate and Private Funding 

• Technology 

• Regulations 

• Comfort/Climate/Space • Different Size Vehicles 

• Child Restraint Seating 

Category: Information and Communication 

Challenges 

Solutions 

• Proper Information to Targeted 

Population 

• Bus – Good Advertisement 

• Networking 

• Proper Outlet of Information • Community Education 

• Public Perception of the Bus • Flyers and Brochures 

• Potential Passengers and Use 

and Availability and 

Community Coordination 

• Bigger Phone Number on the Bus 

• Change Colors for Different Service 

• Networking Ride Information 

• Flexibility 

Category: Volunteers 

Challenges 

• Availability 

• Qualified and Capable 

• Insurable 

• Honest 

• Dependable 

• Confidential 

Solutions 

• Policies 

• Screening 

• Education 

• Training 

• Willingness to Take a Chance 

Transit Roundtable XII Committee summaries can be found in the appendix of this plan 

update. 

5

Western Iowa Transit System Ridership Survey 

As part of the Region XII Passenger Transportation Development Plan Update, a WITS 

ridership survey was conducted to obtain input from the users of the system to help 

evaluate how the regional public transit system functions. This ridership survey is 

conducted on a bi-annual basis. From September through December 2010, WITS 

Drivers distributed 500 surveys to WITS riders. These surveys were returned via mail to 

Region XII staff for review and tabulation. 

Of the 500 surveys, 162 were returned, resulting in a 32.4% response rate. Carroll and 

Greene County riders returned the highest percentage of surveys with 27.8% and 

24.7% respectively. Medical and school trips were the purpose for nearly 60% of the 

respondents. Frequency of transit usage was split equally with 32.1% of respondents 

riding daily or 2-4 times per week. Other questions gathered data about affordability, 

driver appearance, timeliness and recommendations. A summary of the survey can be 

found in Appendix 1. 

6

Limited English Proficient Population 

The total population of the 6-county Region XII COG service area is 74,671 according to 

the 2010 U.S. Census. The 2010 regional population decrease by 3,770 residents 

(4.8%) since 2000. The most current information regarding languages spoken at home 

and language proficiency is available from the 2005-2009 American Community Survey 

(ACS) 5-Year Estimates. (Please note that there are differences in the total population 

estimates of counties compared to the 2010 U.S. Census). The table below illustrates 

the percentage of the population by county that speak only English. 

English Only Speaking Population Estimate 

Population 

Estimate 

Population 

Speaking Only 

English 

Percent of Population 

Speaking Only 

English 

Audubon County 5,846 5,728 97.98% 

Carroll County 19,416 18,964 97.67% 

Crawford County 15,278 12,432 81.37% 

Greene County 8,991 8,671 96.44% 

Guthrie County 10,403 10,172 97.78% 

Sac County 9,745 9,442 96.89% 

Region XII COG 69,679 65,409 93.87% 

Source: 2005-2009 American Community Survey - U.S. Census 

The ACS estimates the regional population to be 69,679 residents of which 93.87% of 

these residents speak only English. While the percent of English-only residents is high 

regionally, there are concentrations of populations that are of limited English proficiency 

in the region, predominantly in Crawford County where 81.37% of residents speak only 

English. (A complete table illustrating the language speaking populations by county can 

be found in the appendix). 

Of the estimated 19,416 residents in Crawford County, 2,643 (17.30%) residents speak 

Spanish or Spanish Creole, the overwhelming majority of those who speak a language 

other than English. The American Community Survey then goes on to estimate that 

7

55% of Spanish speakers speak English less than “very well.” According to the 2010 

U.S. Census, 4,131 (24.2%) of the residents in Crawford County were Hispanic or 

Latino origin. If the ACS percentages hold and these residents of Hispanic or Latino 

origin are also Spanish speakers, there are approximately 3,000 persons (17.5% of the 

current population) who may speak limited English that currently reside in Crawford 

County. 

This higher concentration of limited English-speaking residents in Crawford County has 

created challenges in communications regarding public transit services and the 

availability of such services. Traditionally, WITS materials were published only in 

English. In cooperation with the New Iowans Center in Denison, WITS has translated 

public transit brochures, JobJet brochures and documents and the 2010 WITS 

Ridership survey into Spanish versions. This translation has assisted in reaching the 

Hispanic and Latino communities and allowed WITS to provide information regarding 

the availability of public transit services in the area. While the outreach has begun, 

usage of public transit services among the Spanish-speaking population has so far been 

limited to contract services like Head Start and JobJet. 

Spanish versions of the WITS brochures and ridership survey can be found in the 

Appendix. 

8

Chapter II: Passenger Transportation Projects, Goals and 

Implementation 

Goal: Increase Awareness of Public Transit 

Action: Continue to promote and market the public transit system. 

Marketing WITS has been an ongoing effort. Marketing efforts have included: 

brochures, Region XII COG newsletter articles, community visits, community service 

meeting presentations, newspaper ads, yellow page listings and the internet. Arguably, 

some of these efforts have proven more fruitful than others. But the need for continued 

marketing and promotion of the system continues. 

Partners and Resources: Region XII COG staff (newsletter and website), TRXII 

Committee, IDOT, IPTA, RSVP, local media, community service organizations, health 

and human services organizations and providers. 

Recommendations: Continue to work with the TRXII Committee members to 

promoted and market public transit services through brochures, site visits to chamber 

groups, community groups and senior centers. 

Update: Ongoing. The effort to communicate and market the availability of public 

transit and passenger transportation is ongoing. This effort is being improved through 

the PTP process and the TR XII Committee discussions. 

Action: Communication 

Western Iowa Transit System staff needs to communicate the availability of the public 

transit service to the public who need it. Generally, these people are the elderly and 

those with special needs, but others can utilize and benefit from the system. These 

groups or organizations may include: care centers, schools, congregate meal sites, 

major employers or major retailers. While the message may be clear, the message 

needs to be delivered to the proper potential user groups. 

Partners: Region XII COG staff, TRXII Committee, local media, community service 

organizations, health and human services organizations and providers. 

Recommendations: Work with the TRXII Committee members and WITS staff to 

develop printed material and low proficient English brochures to promote the use of 

public transit to all citizens. 

9

Update: Ongoing. The effort to communicate the availability of public transit and 

passenger transportation is ongoing. This effort is being improved through the PTP 

process and the TR XII Committee discussions. 

Region XII, in cooperation with the New Iowans Center, has made available WITS and 

JobJet brochures in Spanish to provide information to non-English speaking persons 

regarding public transit services. 

Goal: Affordable Passenger Transit Service and Funding 

Action: Educate Financial Partners about the Need for Adequate Funding for 

Passenger Transit Service 

Funding is critical for adequate delivery of passenger transportation services; whether 

this service is provided by public transit or through another provider. Education of 

legislators regarding the importance of passenger transportation is the key. 

Partners and Resources: IDOT, IPTA, Federal and State Legislators, County and City 

Governments, Elderbridge Agency on Aging and United Way. 

Recommendations: Work with federal and state legislative groups to promote the 

awareness of funding for public transit. 

Update: Ongoing. Efforts to increase the awareness of passenger transportation 

funding and service continue and this effort is being improved through the PTP process 

and the TR XII Committee discussions. 

Action: Increase Efficiency 

Increased efficiency may not save money, but it may allow for better delivery of service. 

Combining trips both internally and working to develop a system that will allow for the 

combination of trips externally will improve efficiency and coordination. 

Partners and Resources: Region XII COG staff, IDOT, TRXII Committee, and 

passenger transportation providers. 

Recommendations: Coordinate trips and rides internally and with outside 

organizations where possible. 

10

Update: Ongoing. Efforts to increase efficiency and coordination of passenger 

transportation continues. Communication among transportation providers will continue 

to improve this effort. 

TMS Management Group (TMS) started operations in Iowa in 2010 to provide Medicaid 

transportation brokerage services in Iowa. TMS’s focus is to match each eligible rider 

with timely and cost efficient transportation. WITS continues to work with TMS to 

provide Medicaid transportation services for residents of the region. 

Goal: Retain and Recruit Quality Drivers 

Action: Retain Quality Drivers 

Safe, honest, dependable and insurable drivers are at times difficult to find and retain. 

Financial incentives, benefits and flexibility are all pieces of compensation packages 

that will assist in the recruitment and retention of drivers. Driver training programs and 

education are ongoing and should be combined with other agencies when at all 

possible. These efforts will provide for better and more efficient training. 

Partners and Resources: Region XII COG, IDOT, School Districts, and transportation 

providers. 

Recommendations: Continue to hire and retain quality drivers. 

Update: Ongoing. While the labor market has relaxed the need for quality drivers that 

are committed to providing safe and quality transportation service is a high priority. 

Action: Develop a Volunteer Driver Program 

Training, licensing, time requirements, insurance, liability and a high level of 

responsibility make it difficult to find volunteers for transit. The Carroll and Crawford 

County Veteran’s Affairs offices have been successful at utilizing volunteers. These 

drivers, and others, should try to be incorporated into the WITS driver pool. 

Update: No action. The availability and requirements for volunteer drivers makes it 

difficult for WITS to utilize volunteers. The need to coordinate with Veteran’s Affair 

transportation effort seems to be an option; although cooperation seems difficult. 

11

Goal: Provide Additional After Hours Service 

Action: Evaluate the Need for Expanded Taxi-cab hours 

Action: Evaluate the Need for Expand Public Transit after Hours Service 

Expanded hours of service are deemed a need although some user surveys to do not 

indicate that this need is high. Evening and weekend service is provided on an as 

needed or as available service by WITS. The taxi-cab companies typically operate until 

5:00 PM during the week and run limited daytime hours on Saturday and Sunday. For 

WITS, and most likely the private taxi-cabs, after hours and evening service is 

complicated due to the small number of rides that can be provided combined with the 

high cost of having a vehicle and driver available. 

Partners and Resources: Region XII COG, IDOT, School Districts, and transportation 

providers. 

Recommendations: Pursue additional hours of service and quality of life trips in 

communities throughout the region. Apply for National Senior Community 

Transportation Funding for new service as well as New Freedoms funding. 

Update: After Hours Cab began operations in Carroll and the surrounding area in 

2010. The After Hours Cab operates from 7:00 PM until 7:00 AM, seven days a week. 

Support for the After Hours Cab continues to increase as this becomes a popular 

transportation alternative during the evening and night time hours. While the demand 

for cab services in the evening has flourished, demand does not appear to be high 

enough to support after hours service for public transit at this time. 

Goal: Increase Availability of Services 

Action: Develop Connection to Intercity Bus Network 

Burlington Trailways, Greyhound Lines and Jefferson Lines run scheduled bus service 

throughout the State, although none through the Region XII area. Other public transit 

agencies across the state have partnered with these inter-city bus services to provide 

connector service; increasing ridership for both entities. All three lines have a depot in 

Des Moines, while Burlington Trailways and Jefferson Lines have terminals in Ames; 

both are within close proximity to the existing Region XII service area and WITS. 

Partners and Resources: Region XII COG and intercity bus companies. 

12



Transportation Funding for new service as well as New Freedoms funding 

Update: No action. Availability of funding and the need hamper the implementation of 

this service. 

Action: Explore Quality of Life Shopping Route in Various Communities 

Recreational, shopping and social trips are important parts of everyone life and even 

more so for those residing in elderly care centers or other facilities. WITS currently runs 

a Hy-Vee route in Carroll on a weekly basis and providing rides from various senior 

housing and apartment complexes to Hy-Vee for shopping and pharmacy needs. Hy- 

Vee subsidizes the route to encourage shopping at their store which retained customers 

after their store relocation some years ago. This route or service could be duplicated in 

other communities such as Jefferson or Sac City where there are senior housing and 

apartment complexes that are some distance from the local grocery store in each 

community. 

In November 2007, Region XII COG applied for grant funding from the National Center 

on Senior Transportation for operational assistance, marketing assistance and 

promotion of quality of life trips and services throughout the region. This application 

was not funded but Region XII staff continues to look for outside funding to establish 

this type of service that would establish grocery and shopping routes in each of the 

larger communities in the area on a weekly basis. 

Partners and Resources: Region XII COG, senior housing complexes, National 

Center on Senior Transportation, and local retailers. 



Transportation Funding for new service as well as New Freedoms funding. 

13

Update: No action. The lack of available funding combined with the lack of support 

from local businesses and potential riders have kept this service from being 

implemented. 

Action: Expanded Transit Services to Persons with Disabilities 

The New Freedoms program was created through the SAFETEA-LU legislation to fund 

projects that go beyond minimums established by ADA or expand transit services to 

persons with disabilities. In 2006, Region XII initiated a New Freedoms project in 

conjunction with Genesis Development. Region XII Council of Governments, Inc. 

currently contracts with Genesis Development of Jefferson, Iowa, to provide 

transportation services to their Agency. Genesis Development provides Residential and 

Vocational services to adults with disabilities. Region XII through WITS is currently 

providing transportation services five days a week for 16-20 clients with disabilities from 

the Churdan, Iowa area to Jefferson, Iowa, where they receive vocational and 

therapeutic services. Genesis Development wants to continue this service to these 

clients and will be able to do so with the continuation of New Freedoms funding. 

Without New Freedoms funding, the service would be prohibitive because of the cost of 

transportation. Genesis Development would like to continue this service as funds are 

available and the duration would be indefinetly. 

Partners and Resources: Region XII COG, Genesis Development, local businesses 

and New Freedoms program. 

Recommendations: Pursue additional service and quality of life trips for special needs 

individuals specifically at Genesis Development and in other communities throughout 

the region. Apply for funding for this service through the New Freedoms Program. 

Update: Continued service. This service has worked well to provide opportunities for 

Genesis Development clients and provided the needed transportation funding to 

operate this service. The TRXII Committee recommends the continuance of this service 

and applying for New Freedoms funding. 

14

Action: Partnership 4 Families Transportation Program 

Due to reductions in funding, the Partnerships 4 Families program is not able to provide 

transportation for children in the region. This program did address the challenge that 

still exists when parents need transportation for their children to get to and from early 

learning centers, daycares, and activities while they are at work. Some find it so difficult 

to shuttle their children back and forth, they have opted out of work, or shortened their 

working day to accommodate their family’s transportation needs. WITS could utilize 

limited JARC funds to re-establish this service to shuttle the children of working parents 

to and from activities and daycare using the Job Access connection that by providing 

these rides parents can opt to work, or work full days while not having to transport their 

families to and from various activities. 

Partners and Resources: Region XII COG, Partnership 4 Families Empowerment, 

daycares, local businesses and JARC program. 

Recommendations: Re-establish the Partnership 4 Families daycare and young child 

transportation program for children in the region. Apply for funding for this service 

through the Job Access Reverse Commute Program. 

Update: Service discontinued. This service worked well to provide opportunities for 

child to attend early learning centers while allowing parents to stay at work but was 

discontinued due to the lack of funding. The TRXII Committee recommends reestablishing 

this service if possible. 

Action: Investigate the interest in a regional van-pool commuter program 

In the Spring of 2008, Region XII COG was awarded an Iowa Clean Air Attainment 

Program grant to establish a commuter van pool in the region. This program, known as 

JobJet, is the first rural commuter van pool program in the State of Iowa. JobJet 

launched its first vanpool in August of 2009 with a volunteer driver and 4 passengers 

commuting from Schleswig to Tyson Foods in Denison. This JobJet van is now 

operating at full capacity with a volunteer driver and 14 passengers and is maintaining a 

waiting list of passengers. Region XII will continue to recruit drivers and riders for this 

new service and should expand operations. While commuter travel has increased as 

workers are willing to travel longer distances to find quality jobs. Large multi-shift 

15

employers such as Pella Corporation, Tyson, Farmland, and Farner Bocken draw 

employees from outside their local community or county. These commuters will benefit 

from a rural commuter van pool by providing cost savings for individual commuter trip, 

reduce emissions from multiple vehicles trips, while providing rides and revenue for 

WITS. 

Partners and Resources: Region XII COG, ICAAP and large employers. 

Recommendations: Continue to recruit and promote the JobJet program with local 

industries, economic development organizations and Workforce Development to ensure 

its success. 

Update: Continued service. JobJet is currently operating one 15-passenger van at full 

capacity from Schleswig to Tyson Foods in Denison. Region XII staff continues to 

explore opportunities to implement additional service in other areas. 

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Goal: Provide Quality Public Transit Operation through Region XII 

COG/WITS 

Action: WITS mission is to provide safe, dependable, and efficient public transit 

services for all citizens within its service area in a manner that will help them maintain 

and improve their quality of life. 

Partners and Resources: Region XII COG, FTA, IDOT/FTA, local funds, private funds 

and contract revenue. 

Estimated Cost: $1,910,000 

Service Fund Type 2012 

Project 

Cost 

($1,000) 

Operations/ 

Maintenance/ 

Admin 

Operations/ 

Maintenance/ 

Admin 

Operations/ 

Maintenance/ 

Admin 

Operations/ 

Maintenance/ 

Admin 

Operations/ 

Maintenance/ 

Admin 

Operations/ 

Maintenance/ 

Admin 

Operations/ 

Maintenance/ 

Admin 

Jobs Corps and 

HCI 

Genesis 

Development 

Service 

Expansion 

WITS Operational Budget 2012-2015 

2012 

Federal 

Fund 

Amount 

($1,000) 

2013 

Project 

Cost 

($1,000) 

2013 

Federal 

Fund 

Amount 

($1,000) 

2014 

Project 

Cost 

($1,000) 

2014 

Federal 

Fund 

Amount 

($1,000) 

2015 

Project 

Cost 

($1,000) 

2015 

Federal 

Fund 

Amount 

($1,000) 

5311 $1,910 $436 $1,910 $440 $1,915 $440 $1,920 $445 

STA $292 $295 $300 $305 

Local $46 

Contract $716 

Elderbridge $38 

Fares/ 

Donations 

$166 

United Way $4.5 

JARC – 

Continuation 

New 

Freedoms- 

Continuation 

$32 $16 $32 $16 $32 $16 $32 $16 

$50 $40 $50 $40 $50 $40 $50 $40 

17

Update: Continued service. WITS continues to provide approximately 250,000 rides 

annually. The TRXII Committee recommends applying for STA, FTA and other financial 

assistance for operations. 

Goal: Upgrade and Maintain Region XII COG/WITS Fleet 

Action: WITS plans to replace approximately 8 to 10 vehicles per year. Depending 

upon the availability of federal grant funds and local matching funds, 6 to 8 vehicles are 

normally replaced per year. 

WITS Short Term Capital Improvement Plan 

Vehicle # 

Project 

Federal 

Fund 

Type 

9905 One 158" LDB, ADA 5309 

9910 

One 176" LDB, ADA, 

Surveillance 5309 

0201 One 15 Passenger Van 5309 

0203 One 15 Passenger Van 5309 

0205 

One 158" LDB, ADA, 

Surveillance 5309 

0506 Non-ADA Mini Van 5309 

Type 

of 

Work 

Rep 

Rep 

Rep 

Rep 

Rep 

Rep 

Estimated 

Total 

Project 

Cost 

Estimated 

Federal 

Aid 

$69,000 $57,270 

$74,000 $61,420 

$30,000 $24,000 

$30,000 $24,000 

$69,000 $57,270 

$29.000 $24.070 

Rep 

0507 Non-ADA Mini Van 5309 

$29.000 $24.070 

Update: Continued service. WITS has replaced several vehicles with the assistance 

of American Recovery and Reinvestment Act and 5309 funding. It is critical for WITS to 

maintain a fleet of vehicles in good operating condition. The TRXII Committee 

recommends applying for vehicle replacements as outlined in the 2012-2015 TIP. 

Goal: Service and Maintain the WITS Fleet 

Action: Building and Preventive Capital Equipment 

Building and Preventive Capital Equipment needs continue to existing whether these be 

major shop equipment such as a tire machine, transmission flusher or welder or radio 

18

equipment; these purchases assist WITS maintain their existing fleet and the existing 

facility. 

The WITS Crawford County Facility was completed in 1999 to provide indoor storage for 

units working in and around Denison and Crawford County. This facility is located in a 

rapidly developing area along the Avenue C Extension. Development in this area 

includes a proposed Super Wal-Mart, the relocated Crawford County Memorial Hospital 

and Fareway. This area may not be best suited for the WITS operation and spatial 

needs may exist at this satellite facility. WITS staff proposes that a feasibility study 

review the spatial needs of the Crawford County facility and the potential for expansion 

or relocation. 

Partners and Resources: Region XII COG and FTA 

Estimated Cost: $45,000 ($37,719 FTA) 

Update: Ongoing. WITS continues to maintain their maintenance and satellite facilities 

to provide efficient service. 

Goal: Increase Passenger Transportation Coordination 

Action: Coordination of transit service has always been a high priority for WITS. WITS 

has been involved with several transit coordination efforts with: Denison Schools, 

Denison Job Corps, Howard Center/JARC program, Partnership 4 Families New Hope 

Village, Southern Cal Schools and taxi-cab companies. These coordination efforts have 

been successful, further efforts can and should be pursued. The revival of the Region 

XII Transit Advisory Committee, now known as the Transit Roundtable XII Committee 

will formulate and promote transit coordination efforts. 

Partners and Resources: Region XII COG and Transit Roundtable XII Committee 

Estimated Cost: $30,000 ($20,000 FTA 5311, $4,000 IDOT SPR Funds and $6,000 

local match) 

Action: Full utilization of vehicles would increase efficiency in passenger 

transportation. Capital vehicle purchases are extremely expensive and these units 

need to be utilized as much as possible. Buses and vans at elderly care facilities, 

19

workshops, or Veteran’s Affair’s vans that provide less than a few rides per week or 

travel less than a few thousand miles a month or year seem inefficient. Coordination or 

management of these units by WITS would increase the utilization of these vehicles, 

provide increased transportation coordination and likely reduce costs. 

Partners and Resources: WITS, Elderly Care facilities, and Veteran’s Affairs 

Departments 

Update: Ongoing. Efforts to increase efficiency and coordination of passenger 

transportation continues. Communication among transportation providers will continue 

to improve this effort. 

20

Chapter III: Recent Developments 

Challenges for passenger transportation vary greatly in scope and complexity. These 

challenges remain virtually unchanged since they were originally developed as part of 

the United We Ride initiative and outlined in the Region XII Passenger Transportation 

Development Plan. Education, outreach and public awareness of issues are ongoing 

but continue to be improved upon by the Transit Roundtable XII Committee and their 

continued efforts for increased coordination and conversations about transit. Funding 

for transit operations through State Transit Assistance and Federal Transit Assistance 

continues to be a high priority for overall public transit operations. Operational 

assistance through the New Freedoms and Job Access Reverse Commute Program 

also continues to assist with targeted clientele groups that are faced with transportation 

barriers. Funding for capital replacement vehicles remains limited although the onetime 

funding from the American Recovery and Reinvestment Act and the “State of Good 

Repair” Grant assisted with the replacement of several vehicles in the WITS fleet; the 

need for capital funding remains critical. 

21

Chapter VI: Transit Roundtable XII Recommendations 

The Transit Roundtable XII Committee and the Region XII Technical Advisory 

Committee have both reviewed the Passenger Transportation Plan Update and both 

groups recommend the projects and services proposed in the Region XII Passenger 

Transportation Plan are still relevant and do not need to be modified. This 

recommendation to approve the Region XII Passenger Transportation Plan Update was 

ratified by the Region XII Policy Council in April. 

22

Appendix 1 

Transit Roundtable XII Committee Meeting Minutes


December 7, 2010 9:00 AM 

Region XII COG Board Room, Carroll 

Meeting Notes 

I. Welcome 

The meeting was convened at 9:05 AM. Attendance is attached. 

II. 

Passenger Transportation Plan (PTP) Update 

a. WITS Ridership Survey Preliminary Results 

Whitaker reviewed the WITS Ridership Survey results. 

b. Low English Proficiency Requirements 

The PTP guidelines regarding the need to incorporate low English proficiency 

population statistics into the PTP were reviewed. 

c. Statewide Mobility Manager 

Whitaker reviewed the concept of a Statewide Mobility Manager that was 

presented by IDOT’s Office of Public Transit. Discussion followed. 

III. 

Passenger Transportation Discussion – Needs and Issues 

Duhrkopf discussed that no Empowerment funding was available for student 

transportation. Burns discussed that this had decreased rides for WITS 

although some riders were continuing using private dollars. 

Barker discussed the continued need for transportation for older adults. The 

need for Spanish materials was also needed for older persons as well. Similar 

to the Carroll Hy-Vee route, Barker inquired if a Wal-Mart route could be 

established. Burns will follow-up. 

Greteman stated that the Windstar charter service has been busy. Windstar 

has been partnering with Megabus to provide transportation. Intercity bus 

expansion and need was also discussed. 

IV. 

Western Iowa Transit System Update 

Burns reported on the TMS Medicaid transportation brokerage system that 

has been implemented.

V. Region XII JobJet Update 

Whitaker updated the group on the operations and recruitment efforts 

regarding Region XII’s JobJet vanpool program. 

VI. 

Other 

None. 

VII. 

Adjourn 

The meeting was adjourned at 11:15 AM


March 23, 2011 9:00 AM 

Region XII COG Board Room, Carroll 

Meeting Notes 

I. Welcome 

The meeting was convened at 9:05 AM. Attendance is attached. 

II. 

Passenger Transportation Plan (PTP) Update 

a. Low English Proficiency (LEP) Requirements 

Whitaker reviewed the LEP data incorporated into the PTP Update. 

b. Plan and Project Review 

The FY 2012 PTP Update was reviewed. The consensus of the committee 

was to recommend the update for approval. 

III. 

Passenger Transportation Strengths, Weakness, Opportunities and Threats 

Analysis 

Members of the Roundtable identified the strengths, weakness, opportunities 

and threats facing passenger transportation. A summary is attached. 

IV. 

Passenger Transportation Discussions – Needs and Issues 

Roundtable members reviewed the critical issues from the PTP and 

summarized the most critical issues. A summary is attached. 

V. Western Iowa Transit System Update 

Discussion was held regarding TMS and the issues and improvements 

associated with this system. 

Burns noted that WITS was awarded funding to replace a bus through the 

“State of Good Repair” grant program. This unit will replace 9708 which is 

being disposed of. 

WITS will be hiring a driver in Manning (retirement) and an additional parttime 

drive in Jefferson. 

VI. 

Other

None. 

VII. 

Adjourn 

The meeting was adjourned at 10:30 AM

Passenger Transportation – Strengths 

• Good Vehicles at New Hope Village 

• Availability of Public Transit 

• Availability of Multiple Passenger Transportation Providers 

• Willingness of WITS to Transport Various Age Groups 

• Good Staff and Drivers 

• Partnership with Private Cab Companies 

• Start-up of After Hours Cab 

• WITS – “More or Less” Coordinated 

• Strong Partners 

• Variety of Vehicles available for WITS usage 

Passenger Transportation - Weaknesses 

• Lack of ADA Weekend and After Hours Service 

• Federal Regulations 

• Awareness of Availability of Public Transit 

• Lack of Options for People Where there is not a WITS Bus Located 

• Age of WITS Fleet 

• Language Barrier(s) 

Passenger Transportation – Opportunities 

• Build Awareness of Public Transit Option 

• Evening and Weekend ADA Service 

• Partner Trips 

• JobJet 

• Marketing and Awareness 

• Bilingual Marketing and Awareness 

• Intercity Bus Service 

Passenger Transportation – Threats 

• Federal Regulations 

• Funding 

• Increasing Operational Costs 

• Emergency Response and Preparedness 

• Available Labor Market 

Passenger Transportation – Critical Issues 

• Awareness of Public Transit Service 

• Operational Funding for Night and Weekend Services 

• Affordability of Service 

• Capital Vehicle Replacement 

• Increase in Demand for Elderly Transportation 

• Aging Population

Appendix 2 

Western Iowa Transit System 

Ridership Survey Results

2010 WITS Ridership Survey 

1. Which county are you from? 

Response 

Percent 

Response 

Count 

Audubon 13.1% 18 

Carroll 17.5% 24 

Crawford 13.9% 19 

Greene 28.5% 39 

Guthrie 13.1% 18 

Sac 13.9% 19 

answered question 137 

skipped question 0 

2. What is the purpose of your trip? 

Response 

Percent 

Response 

Count 

Medical 24.8% 34 

Shopping 12.4% 17 

Employment 21.9% 30 

School 29.9% 41 

Other 23.4% 32 

Other 

18 



1 of 15

3. How often do you use Western Iowa Transit System? 

Response 

Percent 

Response 

Count 

Daily 33.8% 46 

Weekly 25.7% 35 

2-4 Times per week 32.4% 44 

Monthly 9.6% 13 



4. Was the cost of your trip affordable? 

Response 

Percent 

Response 

Count 

Yes 90.0% 108 

No 10.8% 13 

Fare Paid: 

50 




5. What was the condition of the vehicle in which you rode? 

Response 

Percent 

Response 

Count 

Excellent 79.3% 107 

Fair 19.3% 26 

Poor 2.2% 3 

Comments: 

3 



6. Was your driver courteous and friendly? 

Response 

Percent 

Response 

Count 

Yes 97.8% 133 

No 2.2% 3 

Comment: 

2 




7. How would you rate the appearance of your driver? 

Response 

Percent 

Response 

Count 

Excellent 84.4% 114 

Fair 15.6% 21 

Poor 0.0% 0 

Comment: 0 



8. Do you feel your driver provided you a safe ride? 

Response 

Percent 

Response 

Count 

Yes 97.0% 131 

No 3.0% 4 

If No, Why? 

4 




9. Where you offered assistance getting and off of the transit vehicle? 

Response 

Percent 

Response 

Count 

Yes 72.6% 98 

No 27.4% 37 

If Yes, How? 

92 



10. Were you picked up at the scheduled time? 

Response 

Percent 

Response 

Count 

Yes 97.1% 133 

No 2.9% 4 



11. What did we do well in providing this trip? 

Response 

Count 

101 




12. How could we improve our service for future trips? 

Response 

Count 

78 



2. What is the purpose of your trip? 

Other 

1 meal site Oct 18, 2010 3:01 PM 

2 congregate meals Oct 18, 2010 3:44 PM 

3 social program Oct 18, 2010 3:55 PM 

4 lunch Oct 18, 2010 4:06 PM 

5 hair salons Oct 18, 2010 4:18 PM 

6 congregate meals Oct 18, 2010 4:26 PM 

7 get around town Oct 19, 2010 2:09 PM 

8 Howard Center Oct 19, 2010 2:11 PM 

9 congregate meals and visit with those there Oct 22, 2010 2:06 PM 

10 library Oct 25, 2010 1:56 PM 

11 van ride - sightseeing Oct 25, 2010 2:00 PM 

12 discovery Oct 25, 2010 2:01 PM 

13 New Hope Village Oct 26, 2010 1:30 PM 

14 New Hope Village Oct 26, 2010 1:31 PM 

15 Church Youth groups Oct 28, 2010 4:09 PM 

16 hair appointment usually Oct 28, 2010 4:13 PM 

17 Genesis Nov 29, 2010 2:45 PM 

18 we use WITS for a variety of services - medical, employment, school, input/output Nov 29, 2010 3:09 PM 


Fare Paid: 

1 paid by Oak Terrance Estates Oct 18, 2010 2:01 PM 

2 paid by independent living facility and once I paid $50.00 Oct 18, 2010 2:20 PM 

3 $10.00 Oct 18, 2010 2:23 PM 

4 $4.00 Oct 18, 2010 2:25 PM 

5 $1.00 Oct 18, 2010 3:01 PM 

6 paid by Hy-Vee Oct 18, 2010 3:28 PM 

7 $10.00 Oct 18, 2010 3:30 PM 

8 $0.00 

6 of 15 

Oct 18, 2010 3:42 PM 

9 $5.00 Oct 18, 2010 3:52 PM


Fare Paid: 

10 funded thru Genesis Oct 18, 2010 3:59 PM 



13 $0.00 Oct 18, 2010 4:08 PM 

14 $0.00 Oct 18, 2010 4:12 PM 

15 no cost - disability, etc Oct 19, 2010 1:58 PM 

16 $0.00 Oct 19, 2010 2:05 PM 

17 $2.00 per trip Oct 19, 2010 2:09 PM 

18 $5.00 with lift Oct 20, 2010 1:50 PM 

19 no for School Oct 21, 2010 1:43 PM 

20 n/a Oct 21, 2010 1:45 PM 

21 fee paid by apartment complex Oct 21, 2010 1:47 PM 

22 n/a Oct 21, 2010 1:52 PM 

23 n/a Oct 21, 2010 1:54 PM 

24 n/a Oct 21, 2010 1:59 PM 

25 paid Oct 22, 2010 2:06 PM 

26 paid Oct 22, 2010 2:08 PM 

27 $5.00 Oct 22, 2010 2:12 PM 

28 $1.00 per ride Oct 25, 2010 1:56 PM 

29 n/a Oct 26, 2010 1:34 PM 

30 $25.00 per day Oct 27, 2010 3:21 PM 

31 $5.00 - why do some places charge $2.00? Oct 27, 2010 3:23 PM 

32 contracted group rates Oct 28, 2010 4:09 PM 

33 $1.00 a day Oct 28, 2010 4:14 PM 

34 $1.00 Nov 1, 2010 3:00 PM 

35 $0.00 Nov 2, 2010 1:47 PM 

36 n/a Nov 8, 2010 3:38 PM 

37 $ Nov 16, 2010 3:35 PM 

38 $10.00 Nov 22, 2010 3:45 PM 

39 $5.00 and will increase soon Nov 29, 2010 2:45 PM 

40 pre-school grant Nov 29, 2010 2:48 PM 

41 n/a - school pays Nov 29, 2010 2:51 PM 



44 circled but nothing entered Nov 29, 2010 2:59 PM 

45 ? Nov 29, 2010 3:02 PM 

46 n/a Nov 29, 2010 3:16 PM 

47 paid for by the school Dec 2, 2010 3:53 PM 

48 $0.00 Dec 2, 2010 4:01 PM 

49 $3.00 one way - little high - understand Dec 6, 2010 2:36 PM 

50 $18.00 a week Dec 6, 2010 2:39 PM 


5. What was the condition of the vehicle in which you rode? 

Comments: 

1 to Good Oct 18, 2010 3:52 PM 

2 not sure Oct 19, 2010 2:03 PM 

3 van is excellent 

bus is poor 

Oct 22, 2010 2:08 PM 

6. Was your driver courteous and friendly? 

Comment: 

1 very Oct 18, 2010 3:39 PM 

2 once in a great while Oct 18, 2010 4:12 PM 

8. Do you feel your driver provided you a safe ride? 

If No, Why? 

1 a person looked at me and called me names all the time Oct 18, 2010 4:22 PM 

2 not securely strapped Oct 19, 2010 2:07 PM 

3 sometimes makes sharp turns Oct 21, 2010 1:54 PM 

4 children never say anything Nov 29, 2010 2:48 PM 


If Yes, How? 

1 by being at bottom of steps to assist us when needed Oct 18, 2010 2:01 PM 

2 always helps me in and ourt; carry packages Oct 18, 2010 2:10 PM 

3 helping my son up and down the steps Oct 18, 2010 2:16 PM 

4 very watchful; I am able to get on and off without any help Oct 18, 2010 2:20 PM 

5 helping me with my walker; buckle my seat belt Oct 18, 2010 2:23 PM 

6 wheelchair Oct 18, 2010 2:25 PM 

7 n/a Oct 18, 2010 2:28 PM 

8 offering his hand when taking final step Oct 18, 2010 2:33 PM 

9 getting on and off bus Oct 18, 2010 2:34 PM 

10 helped with walker and kind Oct 18, 2010 2:40 PM 

11 I use a walker so when I get to the bus she uses wheelchair and lift to get me in 

the bus 

Oct 18, 2010 3:01 PM 

12 assist with wheelchair Oct 18, 2010 3:07 PM 

13 gets out and helps everyone on and off Oct 18, 2010 3:09 PM 

14 walker Oct 18, 2010 3:10 PM 

15 walking Oct 18, 2010 3:14 PM 

16 assist on steps 8 of 15 

Oct 18, 2010 3:22 PM


If Yes, How? 

17 holding my lunch pail when I get on the bus and holds my hand so I can get off 

safely 

Oct 18, 2010 3:26 PM 

18 didn't need help Oct 18, 2010 3:28 PM 

19 help with packages Oct 18, 2010 3:30 PM 

20 driver brought groceries to apartment door Oct 18, 2010 3:39 PM 

21 baggage Oct 18, 2010 3:42 PM 

22 taken up on lift Oct 18, 2010 3:44 PM 

23 watching very close Oct 18, 2010 3:48 PM 

24 he would go to the door to help me in and also when leaving Oct 18, 2010 3:52 PM 

25 helps with book bags Oct 18, 2010 3:53 PM 

26 help getting on and off Oct 18, 2010 3:58 PM 

27 not needed Oct 18, 2010 4:01 PM 

28 when it's icy Oct 18, 2010 4:03 PM 

29 a hand Oct 18, 2010 4:06 PM 

30 he asked me if I needed help Oct 18, 2010 4:15 PM 

31 if needed once only, but would if I asked Oct 18, 2010 4:18 PM 

32 I'm in a wheelchair Oct 18, 2010 4:22 PM 

33 use lift Oct 18, 2010 4:23 PM 

34 my child gets on and off on her own Oct 19, 2010 2:03 PM 


36 being available Oct 19, 2010 2:07 PM 

37 assistance not needed Oct 19, 2010 2:09 PM 


39 held hand Oct 20, 2010 1:46 PM 

40 in wheelchair - assistance given all the time Oct 20, 2010 1:50 PM 

41 brought groceries in Oct 20, 2010 1:52 PM 

42 assists me from my apartment Oct 21, 2010 1:41 PM 

43 n/a Oct 21, 2010 1:45 PM 

44 helps us get on and off; carries packages; opens doors for us; does whatever we 

need 

Oct 21, 2010 1:47 PM 

45 buckled in my preschooler Oct 21, 2010 1:49 PM 

46 n/a Oct 21, 2010 1:52 PM 

47 n/a Oct 21, 2010 1:54 PM 

48 real nice Oct 21, 2010 1:56 PM 

49 not needed Oct 21, 2010 1:57 PM 

50 n/a Oct 21, 2010 1:59 PM 

51 the teacher meets our boy every morning on the bus Oct 22, 2010 2:03 PM 

52 put box for last step down out of van Oct 22, 2010 2:06 PM 

53 using lift and offers arm Oct 22, 2010 2:08 PM 

54 helps with seat belt Oct 22, 2010 2:10 PM 

55 helps you Oct 22, 2010 2:12 PM 

56 holding his arm Oct 25, 2010 1:50 PM 


58 handing walker to person; reaching for hand to help down Oct 25, 2010 2:00 PM 

59 n/a - I'm sure if a child needed assistance, driver 9 of would 15 be more than willing Oct 26, 2010 1:26 PM


If Yes, How? 

60 on and off the lift Oct 26, 2010 1:30 PM 

61 getting on and off the lift Oct 26, 2010 1:31 PM 

62 whatever is needed Oct 26, 2010 1:32 PM 

63 I come on and get her Oct 26, 2010 1:34 PM 

64 He lets me hold onto his arm, especially when it's windy Oct 27, 2010 3:21 PM 

65 wasn't necessary Oct 28, 2010 4:13 PM 

66 hand on and off Oct 29, 2010 2:55 PM 

67 always assists getting on and off Oct 29, 2010 2:57 PM 

68 helped down steps Nov 1, 2010 2:54 PM 

69 used lift Nov 1, 2010 2:58 PM 

70 walking and lift Nov 1, 2010 3:00 PM 

71 helps my daughter get off bus Nov 3, 2010 3:52 PM 

72 in and out of bus and doors Nov 8, 2010 3:17 PM 

73 didn't need any Nov 8, 2010 3:19 PM 

74 give time to get on the bus Nov 8, 2010 3:25 PM 

75 n/a Nov 8, 2010 3:33 PM 

76 help up the steps Nov 8, 2010 3:34 PM 

77 not needed Nov 8, 2010 3:35 PM 

78 help up stairs Nov 8, 2010 3:37 PM 

79 helped push my wheelchair in the hospital and at my home Nov 22, 2010 3:45 PM 

80 teacher is there to help Nov 22, 2010 3:46 PM 

81 I don't need help Nov 29, 2010 2:45 PM 

82 help kids with seat belt Nov 29, 2010 2:48 PM 

83 offers help as needed with our students - special needs Nov 29, 2010 2:51 PM 

84 always helpful in helping me with the children; we do what we can to helo each 

other 

Nov 29, 2010 2:55 PM 

85 help kids with seat belts Nov 29, 2010 2:57 PM 

86 help with seat belts and lift Nov 29, 2010 2:59 PM 

87 luggage, etc Nov 29, 2010 3:02 PM 

88 he pushed wheelchair Nov 29, 2010 3:13 PM 

89 helping get child in wheelchair off of bus Dec 1, 2010 8:14 PM 

90 Tenor cvidado al bajarse o subirse Dec 1, 2010 8:20 PM 

91 willing to help students buckle and unbuckle Dec 2, 2010 3:53 PM 

92 takes Mitchell in Dec 6, 2010 2:36 PM 


Response Text 

1 provided transportation; I do not drive a car Oct 18, 2010 2:01 PM 

2 both drivers are helpful, good drivers, never hurry us; takes us where we need to 

go 

Oct 18, 2010 2:10 PM 

3 my son loves riding the bus to school; he always says "it's fun" Oct 18, 2010 2:16 PM 

4 he's always on time; you provide a very helpful 10 driver of 15and safe ride Oct 18, 2010 2:20 PM 

5 providing this service for elderly people in nursing homes without cars Oct 18, 2010 2:23 PM


Response Text 

6 we didn't have to load and unload wheelchair - 78 and 81 years old Oct 18, 2010 2:25 PM 

7 saved us two trips into town Oct 18, 2010 2:28 PM 

8 being on time Oct 18, 2010 2:33 PM 

9 driver very courteous and helpful Oct 18, 2010 2:34 PM 

10 kindness and honest Oct 18, 2010 2:40 PM 

11 without bus I would be home bound; if regular riders aren't at bus or none of us 

heard that the person wasn't riding that day she goes to door to see if the person 

has fallen and needs to have help called; stops at grocery on Fridays for us; she 

is very considerate for all the riders; always pleasant; helps riders on and off bus; 

tells us if she is going to be a little later in picking us up in the mornings 

Oct 18, 2010 3:01 PM 

12 being on time Oct 18, 2010 3:07 PM 

13 on time and helpful and courteous Oct 18, 2010 3:09 PM 

14 being courteous and on time -- loading and unloading my groceries Oct 18, 2010 3:28 PM 

15 everything was OK Oct 18, 2010 3:30 PM 

16 everything was great Oct 18, 2010 3:39 PM 

17 timeliness and comfort Oct 18, 2010 3:42 PM 

18 I have nothing negative to say Oct 18, 2010 3:44 PM 

19 being friendly Oct 18, 2010 3:46 PM 

20 courteous and on time Oct 18, 2010 3:48 PM 

21 courteous; always pleasant; safe ride Oct 18, 2010 3:52 PM 

22 very friendly Oct 18, 2010 3:53 PM 

23 you make sure I safely get on and off the bus from my home Oct 18, 2010 3:58 PM 

24 good job! Oct 18, 2010 3:59 PM 

25 good job Oct 18, 2010 4:02 PM 

26 do a good job Oct 18, 2010 4:03 PM 

27 everything Oct 18, 2010 4:06 PM 

28 making it comfortable Oct 18, 2010 4:15 PM 

29 I just enjoyed it Oct 18, 2010 4:16 PM 


31 everything was just fine Oct 18, 2010 4:19 PM 

32 no well - needs to be on time Oct 18, 2010 4:22 PM 

33 I don't drive so it is a convenience for me Oct 18, 2010 4:26 PM 

34 made sure our seat belt was on, brakes were on, very friendly Oct 19, 2010 1:58 PM 

35 driver shows up between 5 to 7 minutes late Oct 19, 2010 2:03 PM 


37 usually timely Oct 19, 2010 2:07 PM 

38 always polite; make sure I am seated before driving; chat with me Oct 19, 2010 2:09 PM 

39 your driver is a very caring person Oct 19, 2010 2:11 PM 

40 driver on time Oct 20, 2010 1:46 PM 

41 I am completely dependent on wheelchair - they are so kind and helpful Oct 20, 2010 1:50 PM 

42 very friendly Oct 20, 2010 1:52 PM 

43 very helpful! Sheryl does a great job! Oct 21, 2010 1:41 PM 

44 all OK Oct 21, 2010 1:45 PM 


46 they are patient when my child boards since I have a childcare Oct 21, 2010 1:49 PM 


47 all OK Oct 21, 2010 1:52 PM


Response Text 

48 quiet ride Oct 21, 2010 1:54 PM 

49 by taking in to Hy-Vee very Thursday Oct 21, 2010 1:56 PM 

50 all OK Oct 21, 2010 1:59 PM 

51 on time every morning Oct 22, 2010 2:03 PM 

52 driver friendly and caring Oct 22, 2010 2:06 PM 

53 OK Oct 22, 2010 2:08 PM 

54 driver is always friendly and always on time Oct 22, 2010 2:10 PM 

55 everything is OK Oct 22, 2010 2:12 PM 

56 picked up on time; driver very helpful Oct 22, 2010 2:13 PM 

57 on time Oct 22, 2010 2:14 PM 

58 came on time Oct 25, 2010 1:50 PM 

59 on time - calling if not able to come Oct 25, 2010 1:53 PM 

60 Sheryl is a wonderful resource for our community and the bus is OK too Oct 25, 2010 1:56 PM 

61 helping to get everyone loaded and unloaded Oct 25, 2010 2:00 PM 

62 very friendly; treats the children very nicely Oct 26, 2010 1:26 PM 

63 picking and taking me to and from home to work Oct 26, 2010 1:30 PM 

64 driver was very friendly! Oct 26, 2010 1:31 PM 

65 Roger is always courteous and accommodating Oct 26, 2010 1:32 PM 


67 you made sure I got off OK Oct 26, 2010 1:35 PM 

68 Assisted me in getting on and off; made sure I was comfortable, temperature wise Oct 27, 2010 3:21 PM 

69 very well Oct 28, 2010 4:07 PM 

70 reliable pick-up Oct 28, 2010 4:09 PM 

71 everything was done well Oct 28, 2010 4:13 PM 

72 none Oct 28, 2010 4:14 PM 

73 on time and very courteous Oct 29, 2010 2:55 PM 

74 helpfulness; carefulness Oct 29, 2010 2:57 PM 

75 on time; nice ride; nice people Nov 1, 2010 2:54 PM 

76 I ride the bus to help pick up children for the library story hour; the driver is always 

friendly with both the younger children plus the older women that I have observed 

her with 

Nov 2, 2010 1:47 PM 

77 getting my daughter safe to school Nov 3, 2010 3:52 PM 

78 courteous and friendly Nov 8, 2010 3:25 PM 

79 OK Nov 8, 2010 3:38 PM 

80 very prompt - always cheerful and a safe ride Nov 22, 2010 3:45 PM 

81 courteous, helpful, friendly, caring Nov 22, 2010 3:46 PM 

82 good communication and very reliable Nov 29, 2010 2:48 PM 

83 on time - also caring of students - replays messages from families and also tells of 

any concerns; patient with our fluctuating numbers 

84 communication is good between myself and the bus driver and adily school 

system 

Nov 29, 2010 2:51 PM 

Nov 29, 2010 2:55 PM 

85 reliable and good communication with school Nov 29, 2010 2:57 PM 

86 everything Nov 29, 2010 2:59 PM 

87 courteous and on time Nov 29, 2010 3:00 PM 

88 very friendly Nov 29, 2010 3:02 PM 


89 able to transport in last minute situations Nov 29, 2010 3:09 PM


Response Text 

90 good transportation in not perfect weather Nov 29, 2010 3:13 PM 

91 pick up time - flexible (sometimes early, but we work together) Nov 29, 2010 3:16 PM 

92 si porque es para el servicio do mi hijo especial Nov 29, 2010 3:18 PM 

93 el complimiento do las Normas de Segvridad y el fiemro al Recogotr al paragero Nov 29, 2010 3:20 PM 

94 very friendly driver, safe, and cares about the kids & being on time Dec 1, 2010 8:14 PM 

95 Proveen segcriolad a los ninos que viajan Dec 1, 2010 8:20 PM 

96 very friendly, social with the students Dec 2, 2010 3:53 PM 

97 showing us something to learn Dec 2, 2010 3:55 PM 

98 si Dec 2, 2010 3:57 PM 

99 que ayudan a personas que notienen transporte Dec 2, 2010 4:01 PM 

100 making a preschooler feel comfortable Dec 6, 2010 2:36 PM 

101 very good Dec 6, 2010 2:43 PM 


Response Text 

1 I am very satisfied Oct 18, 2010 2:01 PM 

2 I think they do a very good job; it is important to me as I don't drive; I don't think 

they could do any more for us 

Oct 18, 2010 2:10 PM 

3 nothing is needed; you guys are doing a grat job; our bus driver is GREAT Oct 18, 2010 2:16 PM 

4 excellent as it is Oct 18, 2010 2:20 PM 

5 no suggestions Oct 18, 2010 2:23 PM 

6 excellent as it is Oct 18, 2010 2:25 PM 

7 everything that was done for us was great and we really appreciate it Oct 18, 2010 2:28 PM 

8 it was fine Oct 18, 2010 2:33 PM 

9 I do appreciate your service Oct 18, 2010 2:34 PM 

10 none Oct 18, 2010 3:07 PM 

11 no ideas Oct 18, 2010 3:26 PM 

12 offer a trip to Wal-Mart once a week Oct 18, 2010 3:28 PM 

13 shopping trips subsidized if disabled Oct 18, 2010 3:42 PM 

14 it is fine Oct 18, 2010 3:44 PM 

15 being on time the same time everyday Oct 18, 2010 3:46 PM 

16 if we didn't have to call in every month Oct 18, 2010 3:48 PM 

17 I so appreciate the use of the lift to enable me to be more independent Oct 18, 2010 3:52 PM 

18 it is perfect Oct 18, 2010 3:53 PM 

19 keep Sheryl Oct 18, 2010 3:58 PM 

20 no way - great Oct 18, 2010 4:06 PM 

21 not always picked up on time; need a better driver Oct 18, 2010 4:12 PM 

22 comfortable and affordable Oct 18, 2010 4:15 PM 

23 nothing much Oct 18, 2010 4:16 PM 

24 no need to improve Oct 18, 2010 4:18 PM 

25 keep up the good work Oct 18, 2010 4:19 PM 

26 he is not always on time 


Oct 18, 2010 4:22 PM


Response Text 

27 I need to go to Guthrie Center on business sometimes - it would be a convenience 

for me if you provide this service 

Oct 18, 2010 4:26 PM 

28 can't think of anything right now Oct 19, 2010 1:58 PM 

29 try to make it on time because I have to get my other children ready for school Oct 19, 2010 2:03 PM 

30 improvement not needed Oct 19, 2010 2:05 PM 

31 more polite drivers Oct 19, 2010 2:07 PM 

32 run on week-ends Oct 19, 2010 2:09 PM 

33 we are very satisfied with the service Oct 19, 2010 2:11 PM 

34 you can't improve - please keep these Audubon drivers Oct 20, 2010 1:50 PM 

35 don't know Oct 20, 2010 1:52 PM 

36 already top notch Oct 21, 2010 1:41 PM 

37 OK - no complaints Oct 21, 2010 1:45 PM 

38 be more consistent on pickup time - bit I know this varies due to other pickups Oct 21, 2010 1:49 PM 

39 no - all OK Oct 21, 2010 1:52 PM 

40 cut down on making sharp turns Oct 21, 2010 1:54 PM 

41 all OK Oct 21, 2010 1:59 PM 

42 don't change a thing Oct 22, 2010 2:03 PM 

43 substitute driver very late to get me! Oct 22, 2010 2:06 PM 


45 I think your service is doing a great job! Oct 22, 2010 2:10 PM 

46 the service is good Oct 22, 2010 2:12 PM 


48 he is doing fine Oct 25, 2010 1:50 PM 

49 I can't imagine how the service could be better Oct 25, 2010 1:56 PM 

50 none - everythings fine!! Oct 26, 2010 1:30 PM 

51 none - everything is fine Oct 26, 2010 1:31 PM 

52 n/a Oct 26, 2010 1:35 PM 

53 I think you do fine Oct 27, 2010 3:21 PM 

54 I don't know of any way you could improve Oct 28, 2010 4:13 PM 

55 none Oct 28, 2010 4:14 PM 

56 grocery shopping day Oct 29, 2010 2:55 PM 

57 n/a Oct 29, 2010 2:57 PM 

58 arrive on time and lower rates Nov 8, 2010 3:25 PM 

59 rates too high Nov 8, 2010 3:33 PM 



62 rates too high - lower rates Nov 8, 2010 3:37 PM 

63 OK Nov 8, 2010 3:38 PM 

64 none - very excellent Nov 22, 2010 3:46 PM 

65 everything is OK! Really enjoy Connie & Candy! Nov 29, 2010 2:48 PM 

66 bigger bus Nov 29, 2010 2:51 PM 

67 I feel they are doing a very good job, due to adds and drops, waiting for children, 

messages between parents - they do an awesome job! 

Nov 29, 2010 2:55 PM 

68 everything is great! Nov 29, 2010 2:57 PM 

69 just having a set time that they come everyday 14 for of pick 15 up and drop off Nov 29, 2010 2:59 PM


Response Text 

70 sometimes need more assistance - luggage, etc Nov 29, 2010 3:02 PM 

71 let us know ahead of time when you have driver meetings that drivers have to be 

back early 

Nov 29, 2010 3:09 PM 

72 nothing comes to mind Nov 29, 2010 3:13 PM 

73 para mi todo esta bien gracias Nov 29, 2010 3:18 PM 

74 n/a Dec 1, 2010 8:14 PM 

75 El servicio quo tienen esta excelente Dec 1, 2010 8:20 PM 

76 hard work Dec 2, 2010 3:55 PM 

77 si Dec 2, 2010 3:57 PM 

78 que ubiera mas transportes Dec 2, 2010 4:01 PM 


Appendix 3 

English Only Speaking Population

English Only Speaking Population 

Audubon County, Iowa 

Carroll County, Iowa 

Crawford County, Iowa 

Greene County, Iowa 

Guthrie County, Iowa 

Sac County, Iowa 

Estimate 

Percentage 

of Total 

Population 

Estimate 

Percentage 


Population 

Estimate 

Percentage 


Population 

Estimate 

Percentage 


Population 

Estimate 

Percentage 


Population 

Estimate 

Percentage 


Population 

Total: 5,846 19,416 15,278 8,991 10,403 9,745 

Speak only English 5,728 97.98% 18,964 97.67% 12,432 81.37% 8,671 96.44% 10,172 97.78% 9,442 96.89% 

Spanish or Spanish Creole: 54 0.92% 320 1.65% 2,643 17.30% 228 2.54% 157 1.51% 172 1.77% 

Speak English "very well" 11 0.19% 165 0.85% 1,167 7.64% 115 1.28% 54 0.52% 129 1.32% 

Speak English less than "very well" 43 0.74% 155 0.80% 1,476 9.66% 113 1.26% 103 0.99% 43 0.44% 

French (incl. Patois, Cajun): 0 0.00% 9 0.05% 35 0.23% 6 0.07% 16 0.15% 3 0.03% 

Speak English "very well" 0 0.00% 5 0.03% 12 0.08% 6 0.07% 5 0.05% 0 0.00% 

Speak English less than "very well" 0 0.00% 4 0.02% 23 0.15% 0 0.00% 11 0.11% 3 0.03% 

Portuguese or Portuguese Creole: 0 0.00% 3 0.02% 0 0.00% 0 0.00% 8 0.08% 0 0.00% 



German: 19 0.33% 12 0.06% 76 0.50% 44 0.49% 27 0.26% 36 0.37% 



Other West Germanic languages: 5 0.09% 0 0.00% 0 0.00% 12 0.13% 0 0.00% 0 0.00% 



Scandinavian languages: 19 0.33% 3 0.02% 16 0.10% 12 0.13% 10 0.10% 0 0.00% 



Greek: 0 0.00% 0 0.00% 0 0.00% 0 0.00% 8 0.08% 0 0.00% 



Serbo-Croatian: 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 32 0.33% 



Other Slavic languages: 5 0.09% 0 0.00% 0 0.00% 3 0.03% 0 0.00% 8 0.08% 



Other Indic languages: 0 0.00% 0 0.00% 12 0.08% 0 0.00% 0 0.00% 0 0.00% 



Chinese: 0 0.00% 3 0.02% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 



Japanese: 0 0.00% 0 0.00% 0 0.00% 3 0.03% 4 0.04% 23 0.24% 



Korean: 0 0.00% 0 0.00% 0 0.00% 8 0.09% 0 0.00% 0 0.00% 



Thai: 0 0.00% 15 0.08% 4 0.03% 0 0.00% 0 0.00% 0 0.00% 



Laotian: 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 17 0.17% 



Vietnamese: 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 12 0.12% 



Tagalog: 0 0.00% 83 0.43% 0 0.00% 0 0.00% 1 0.01% 0 0.00% 



Other Pacific Island languages: 0 0.00% 4 0.02% 0 0.00% 0 0.00% 0 0.00% 0 0.00% 



Other Native North American languages: 16 0.27% 0 0.00% 21 0.14% 0 0.00% 0 0.00% 0 0.00% 



Arabic: 0 0.00% 0 0.00% 0 0.00% 4 0.04% 0 0.00% 0 0.00% 



African languages: 0 0.00% 0 0.00% 20 0.13% 0 0.00% 0 0.00% 0 0.00% 



Other and unspecified languages: 0 0.00% 0 0.00% 19 0.12% 0 0.00% 0 0.00% 0 0.00% 



Source: American Community Survey 2005-2009 - U.S. Census

Appendix 4 

Western Iowa Transit System Brochure – Spanish Version 

JobJet Brochure – Spanish Version

Demand-Response 

The public transit service 

offered through WITS is a 

“demand-response” service. 

Rides must be scheduled by 

contacting the driver 24 hours in 

advance of the needed ride. 

Rides can also be scheduled at 

most congregate meal sites. To 

arrange a ride contact the WITS 

office (712) 792-9914 or your 

local driver. 

In-town Service: 

$3.00 for a one way ride. This 

would mean a round trip cost of 

$6.00 for regular service and 

$3.00 for each additional stop. 

Out of Town Service: 

Out of town and other service 

quoted on a per trip basis. 

Special Trips/Group Outings 

Trips are based on a “time and 

mileage” cost. It is best to 

transport 3 or 4 people at a time. 

The service is offered by WITS 

is designated to be flexible in 

order to meet as many transit 

needs as possible. Please 

contact us with any requests at 

least 24 hours in advance of the 

needed service. 

Western Iowa 

Transit System 

WITS 

Service Area 

1009 East Anthony Street, PO Box 768 

Carroll, IA 51401 

(712) 792-9914 

The Western Iowa Transit System is a service of 

Region XII Council of Governments, a public 

organization designated to promote community and 

economic development in Western Iowa. 

Region XII COG also administers the Iowa 

Exchange Service, Iowa Workforce Development 

Programs, and many other community, housing and 

economic development programs. 



Transportation Guide 

Transportation Services for 

Audubon, Carroll, Crawford, 

Greene, Guthrie, and Sac 

(712) 792-9914 

LARGE PRINT BROCHURE 

AVAILABLE UPON REQUEST



Western Iowa Transit System offers 

public transportation services to senior 

citizens, people with disabilities, and the 

general public throughout the Region XII 

service area of Audubon, Carroll, 

Crawford, Greene, Guthrie and Sac 

Counties in West Central Iowa. 

Western Iowa Transit System is a service 

of Region XII Council of Governments 

and is funded in part by the Iowa 

Department of Transportation, the 

Federal Transit Administration, 

Elderbridge Area Agency on Aging, local 

Governments, contracts, fares, and 

donations. 

Our Mission Statement: 

The mission of Western Iowa 

Transit System is to provide safe, 

dependable, and efficient public 

transit services for all citizens 

within our service area in a 

manner that will help them 

maintain and improve their quality 

of life. 

Public Transit Services 

Western Iowa Transit System offers 

door to door transportation services 

with flexible schedules to meet the 

needs of its riders. Service is provided 

by over 60 buses and vans in Audubon, 

Carroll, Crawford, Greene, Guthrie and 

Sac Counties. Several of our buses are 

equipped with wheel chair lifts. 

Who Can Ride 

Service is available for use by all citizens 

with the local communities and the 

surrounding areas. WITS is especially 

suitable for the transportation of the 

disadvantaged, such as persons with 

disabilities and senior citizens. 

Service is provided for: 

• Grocery Needs 

• Personal Care Needs 

• Medical and Dental Needs 

• Headstart 

• Preschools 

• Day Care Centres 

• Work Commute 

And Much More! 

WITS also works with nursing homes, 

care centers, local rehabilitation 

agencies, and group homes. 

The service is intended to compliment 

other transportation services to the 

community. 

How to Access the Service: 

Rides can be arranged by telephone by 

calling our drivers at the following 

numbers. Please contact the number listed 

for your community. Rides can also be 

arranged by contacting our main office at 

the Region XII office in Carroll at (712) 

792-9914. 

The hearing impaired may contact Relay 

Iowa at the following numbers. 

Voice (800) 735-2943 

TDD (800) 735-2942 

Or Dial 711 

Audubon County 

Audubon (712) 563-4095 

Exira (712) 268-2486 

Carroll County 

Carroll (712) 792-9914 

Coon Rapids (712) 999-6505 

(712) 830-4544 

Manning (712) 655-2319 

Manning Community 

Service (712) 655-2155 

Crawford County 

Denison 712) 263-6661 

Greene County 

Jefferson (515) 386-2416 

Guthrie County 

Stuart-Menlo-Casey (712) 830-4298 

Panora (515) 524-5335 

Sac County 

Auburn (712) 688-2203 

Sac City (712) 662-7431

Respuesta a la demanda 

El servicio de tránsito público 

ofrecido por WITS es un servicio 

de “respuesta a la demanda.” Este 

significa que los pasajeros tienen 

que programar los viajes con el 

conductor 24 horas con antelación. 

También se puede programar los 

viajes en la mayoría de los sitios de 

comida congregada. Para 

programar un viaje, contacte la 

oficina de WITS 712-792-9914 o su 

conductor local. 

Área de Servicio de WITS 

Servicio en el pueblo: 

$5.00 para una vía. Un viaje de ida 

y vuelva cuesta $10.00 para 

servicio regular y $5.00 para cada 

parada adicional. 

Servicio afuera del pueblo: 

El cuesto de servicio afuera del 

pueblo y otro servicio depende del 

viaje y es basado en una taza de 

$1.50 por milla. 

Viajes Especiales, Viajes en 

Grupo 

El cuesto de los viajes es basada en 

“el tiempo y el kilometraje.” 

Transportar 3 o 4 personas a la vez 

es lo más eficiente. 

Los servicios ofrecidos por WITS 

son designados para ser flexibles 

para satisfacer tantas necesidades 

de tránsito como posible. Favor de 

contactarnos con cualquier 

petición un mínimo de 24 horas 

con anticipación del servicio 

deseado. 

Sistema de tránsito para Iowa 

Oeste (WITS) 

1009 East Anthony Street, PO Box 768 

Carroll, IA 51401 

(712) 792-9914 

El sistema de tránsito de Iowa Oeste es un servicio 

de la Región XII Consejo de Gobiernos, una 

organización pública designada para promover el 

desarrollo económico y de comunidades en Iowa 

Oeste. 

Región XII COG es su fuente para el desarrollo 

económico, el tránsito público, el desarrollo de la 

fuerza laboral, viviendas, el desarrollo de 

comunidades, planificación, transportación y 

facilitación en el Iowa central oeste. 

Sistema de tránsito de Iowa 

Oeste (WITS) 

Guía de Transportación 

Servicios de Transporte para los 

condados Audubon, Carroll, 

Crawford, Greene, Guthrie, y 

Sac 

(712) 792-9914 

Hay folletos de letra grande a 

disposición de quien los solicite.

Sistema de Tránsito de Iowa Oeste 

El Sistema de Tránsito de Iowa Oeste 

(WITS) ofrece servicios de 

transportación público para las personas 

de tercera edad, personas con 

discapacidades, y el público en la área de 

servicio de Región XII que incluye los 

condados de Audubon, Carroll, 

Crawford, Greene, Guthrie y Sac en el 

Iowa central oeste. 

WITS es un servicio de Región XII 

Consejo de Gobiernos y es fundido en 

parte por el Departamento de 

Transportación, la Administración 

Federal de Tránsito, la Agencia de 

Envejecimiento Elderbridge, gobiernos 

locales, contratos, pasajes y donaciones. 

Nuestra Misión: 

La misión del Sistema de Tránsito 

de Iowa Oeste es proveer servicios 

de tránsito público seguros, 

fiables y eficientes para toda la 

gente en nuestra área de servicio 

en una manera que le ayudará a 

mantener y mejorar su cualidad 

de vida. 

Servicio de Tránsito Público 

WITS ofrece servicios de transportación a 

domicilio con horarios flexibles para 

satisfacer las necesidades de sus pasajeros. 

Más de 60 autobuses, furgonetas y coches 

en los condados de Audubon, Carroll, 

Crawford, Greene, Guthrie y Sac proveen 

los servicios. Vehículos para la gente con 

discapacidades son disponibles en el área de 

servicio. 

Quién puede viajar 

El servicio es disponible para toda la gente 

en las comunidades locales y en los 

alrededores. WITS es especialmente 

adecuado para la transportación de lo más 

desfavorecidos incluyendo gente con 

discapacidades y personas de tercera edad. 

Se provee servicio para: 

• Necesidades de comestibles 

• Necesidades de cuidado personal 

• Necesidades médicas y dentales 

• Head Start 

• Preescolares 

• Guarderías 

• Viajes al trabajo 

• Eventos Comunitarios 

• ¡Y Mucho Más! 

WITS también ayuda a las casas de reposo, 

centros de apoyo, agencias locales de 

rehabilitación, y hogares sustitos. 

Este servicio es diseñado a complementar 

otros servicios de transportación en la 

comunidad. 

Cómo obtener acceso al servicio: 

Se puede programar los viajes por llamar a 

los conductores en su comunidad directamente 

por teléfono. También se puede llamar 

a la oficina principal de Región XII en 

Carroll al 712-792-9914. 

Condado de Audubon 

Audubon (712) 563-4095 

Audubon Centro de Ancianos 

(712) 563-3657 

Exira (712) 830-3947 

Condado de Carroll 

Carroll (Oficina Principal) (712) 792-9914 

Coon Rapids (712) 999-6505 o 

(712) 830-4544 

Manning (712) 655-2319 o 

(712) 830-6440 

Manning Servicio Comunitario 

(712) 655-2155 

Condado de Crawford 

Denison (712) 263-6661 

Condado de Greene 

Jefferson 

(515) 386-2416 o 

(515) 370-0473 

Condado de Guthrie 

Stuart-Menlo-Casey (712) 830-4298 

Panora (641) 439-2485 

Condado de Sac 

Auburn (712) 688-2203 

Sac City 

(712) 830-6441 o 

(712) 830-0806 

Las personas con deficiencias auditivas 

puede contactar al Relay Iowa a los siguientes 

números. 

Voz (800) 735-2943 

TDD (800) 735-2942 

O Marcar al 711

Western Iowa Transit System - Region XII Council of Governments

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