3 Welcome Booklet.pdf
3 Welcome Booklet.pdf
3 Welcome Booklet.pdf
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Hello, thanks for choosing us<br />
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Getting started<br />
Page 4<br />
Get started<br />
Page 6<br />
Getting more with discounts<br />
Nick Crossland<br />
Director, Customer Services<br />
Page 8<br />
Call on our expertise anytime<br />
Page 10<br />
Real people offering real expertise<br />
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Health information source tools<br />
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What else we do
Get started<br />
Our members-only area, My Bupa, is all about<br />
you – your details, your policy, your claims.<br />
Register today and you could win 3 months<br />
free membership in our quarterly draw. This<br />
offer is only open to Bupa customers living in<br />
the UK and are aged 18 and over. You can<br />
enter at mybupa.co.uk or by writing to us at<br />
the address at the top of your letter.<br />
When seaking treatment get an<br />
authorisation number first unless it’s a<br />
self refferal treatment which it would<br />
say in your policy.<br />
How to register<br />
What can I do?<br />
• Ensure you have your membership number to<br />
hand (found on your membership certificate)<br />
• Visit: bupa.co.uk/mybupa<br />
• Click ‘register for My Bupa’<br />
Just search Buoa and<br />
get there now<br />
• Complete your details and security questions<br />
relating to your account<br />
• You will be sent a registration email to your inbox,<br />
click this and you will see a message confirming<br />
your registration.<br />
View your policy<br />
docs<br />
Enjoy access to your<br />
policy information, on<br />
all your devices<br />
Manage your<br />
account<br />
Review your claim<br />
history, request<br />
authorisation for<br />
treatment and check<br />
excesses<br />
Member Offers<br />
Take advantage of a<br />
wide range of tempting<br />
deals<br />
• You can now log in using the email and password<br />
you have just registered.<br />
And if you need any help, we have a secure web chat service<br />
where you can chat online to a member of our team.<br />
Page 4<br />
Get started
Call on our<br />
expertise anytime<br />
Whether you need medical advice<br />
or even want to speak to someone<br />
about making improvements to<br />
your lifestyle, our Bupa Anytime<br />
HealthLine is here to help. Simply<br />
call us to speak to our nursing<br />
team at any time, day or night. If<br />
you need more assistance, our<br />
GPs will aim to call you back<br />
within the hour.<br />
All you have to do is pick up the<br />
phone and we’ll be there for you<br />
– anytime. Call 0345 601 3216*.<br />
For you<br />
Enjoy unlimited telephone access to<br />
nurses and GPs 24 hours a day, 365<br />
days a year.<br />
For your family<br />
This service is available for<br />
members and their families.<br />
This way, you can call us if you’re<br />
worried about someone close to<br />
you - even if they aren’t a member.<br />
For your lifestyle<br />
Bupa Anytime HealthLine isn’t just<br />
for when you’re unwell. Call us for<br />
lifestyle advice such as losing<br />
weight or stopping smoking.<br />
Improving our service<br />
*To make sure we improve the quality of support<br />
we may record calls or, a nursing manager may<br />
monitor some while always respecting the<br />
confidentiality of the call.<br />
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Call on our expertise anytime
How to claim<br />
This section of the guide explains<br />
how to claim on your Bupa policy.<br />
It is essential you understand this<br />
claiming process so that accessing<br />
your treatment runs smoothly and<br />
you can ensure your costs are<br />
paid in full.<br />
Step one -<br />
Visit your GP<br />
Your GP will advise you if you need<br />
to see a consultant or healthcare<br />
professional for your health needs.<br />
There are some conditions where a<br />
GP referral is not required and you<br />
can find details at bupa.co.uk/<br />
policyinformation. These details<br />
may be updated from time to time.<br />
Step two -<br />
Get referred<br />
off<br />
Your GP will give you a letter<br />
detailing the course of treatment<br />
they recommend. This is called an<br />
‘open referral letter’, and will give<br />
you access to the consultant,<br />
hospital or healthcare professional<br />
of your choice.<br />
Step three -<br />
Call us<br />
As soon as you have seen your GP,<br />
please call us so that we can<br />
discuss your options and explain<br />
which consultants and healthcare<br />
professionals are covered. We will<br />
let you know what you need to do<br />
next and send you any forms you<br />
may need to complete.<br />
Page 6<br />
Getting more with discounts
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