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Deploying Trust<br />

Drive Business Up, Drive Fear Away<br />

Sarabjeet Khurana<br />

Director – Website Security Solutions (SE ASIA/INDIA & SAARC)<br />

1


VeriSign, Symantec and Norton<br />

Together, Symantec, Norton, and VeriSign Authentication<br />

form the leading source of trust online.<br />

The VeriSign check mark is the most<br />

Symantec recognized has trust supercharged mark on the the Internet.<br />

brand<br />

value When of it is the automatically check mark:<br />

updated, the<br />

Norton Secured Seal will be displayed:<br />

• Symantec Norton protects over a billion<br />

• systems Over 500 and million users views worldwide.<br />

a day.<br />

• Norton In over 170 products countries are used worldwide.<br />

by 135 million<br />

people worldwide and ship on 60% of<br />

• In search results on enabled browsers<br />

Windows-based consumer PCs.<br />

as well as partner shopping sites.<br />

Most recognized trust mark in the world<br />

2


“ Work hard, but make time for<br />

yourself, your love, family &<br />

friends... Nobody remembers<br />

Powerpoint presentations on<br />

your funeral ”<br />

3


What should be the ultimate Dream and Vision of<br />

any Business ?<br />

Customer Success & Delight


信 仰 的 信 任<br />

la foi de confiance<br />

вера доверия<br />

ра доверие<br />

Glauben vertrauen<br />

___________ _________ ___ ___ 6


What are the key Goals/Challenges of any online<br />

business ?<br />

Drive More<br />

Customers To<br />

their Site and<br />

Increase<br />

Transactions<br />

From the Site<br />

Protect<br />

Customers Data<br />

and Corporate<br />

Data<br />

Reduce Risk<br />

Exposure


What Stops online businesses to achieve goals ?<br />

Spyware<br />

Viruses<br />

Scams<br />

Pharming<br />

Fraud<br />

Phishing<br />

Identity Theft<br />

Trojan Horses<br />

8


Why people would hack a website ?<br />

•Links back to their website<br />

•Links to another website (paid for links)<br />

•Hijacking your websites traffic<br />

•Inject content onto your website<br />

•Gain access to paid for items<br />

•Gain all registered users email<br />

addresses/data<br />

9


What may happen if the problem is not solved ?<br />

BUSINESS LOSS<br />

10


“<br />

IT TAKES20 YEARS<br />

TO BUILD A REPUTATION<br />

AND<br />

5 MINUTES<br />

TO RUIN IT.<br />

”<br />

– WARREN BUFFETT<br />

Leveraging The Symantec Brand<br />

11


The Key to Online Success<br />

It’s all about<br />

12


Lack of Trust Erodes Your ROI<br />

• A lack of trust further “up the<br />

funnel” reduces the amount of<br />

convertible visitors to your website<br />

• An untrustworthy purchase<br />

page drives greater shopping<br />

cart abandonment<br />

• A website that appears<br />

untrustworthy may deter a<br />

visitor from following a call to<br />

action<br />

• Lack of trust in search may<br />

prevent a customer from<br />

visiting your website<br />

Symantec Website Security Solutions – Driving Trust<br />

13


SSL is to websites today, what<br />

anti-virus was to desktop<br />

computers 5 years ago….<br />

It’s the foundation<br />

But we need more!!


Symantec Website Security Solutions : Bringing Trust<br />

to Businesses Online<br />

Trust from start to finish - Trust the link | Trust the site | Trust the transaction


Trust the Link: Seal-in-Search<br />

Links stand out = more clicks<br />

More clicks = more traffic<br />

More traffic = more business


Trust the Site - Malware Scan and Vulnerability<br />

Assessment<br />

Consumer: Is this Web site safe to visit? Give visitors peace of<br />

mind that they can safely navigate the site.<br />

Web site owner: Protects Web sites from being blacklisted and<br />

blocked by search engines and antivirus software


Trust the transaction - The EV (Extended Validation) SSL<br />

Address bar turns green<br />

assuring they have reached<br />

the right site<br />

Security status bar indicates<br />

the company you are<br />

talking to<br />

Organization name is<br />

highlighted in green<br />

• Over 70% of browsers used today can<br />

display the green address bar<br />

• Includes: Internet Explorer 7 and<br />

higher, Firefox 3.0 and higher, Safari<br />

3.2 and higher, Opera 9.X and higher,<br />

Chrome, and the iPhone<br />

18


World Hosting Days 20


World Hosting Days 21


World Hosting Days 22


World Hosting Days 23


World Hosting Days 24


World Hosting Days 25


SSL Multi Brand Strategy<br />

PREMIUM<br />

Comprehensive Website<br />

Security Solution<br />

HIGH VALUE SSL<br />

COMMODITY SSL


Brand profile: Product scope, customers and usage<br />

Product Scope Customer Type Usage Scenario<br />

Premium product with<br />

enhanced product<br />

features<br />

Banking, financial,<br />

insurance,<br />

e-commerce,<br />

healthcare<br />

Sites needing to establish trust,<br />

login pages, e-commerce,<br />

multiple servers and Web sites,<br />

sites with sensitive information<br />

High-quality,<br />

better-thanbasic<br />

SSL<br />

Education, public<br />

sector, non-profits,<br />

retail, open source<br />

Basic Web sites, login pages,<br />

e-commerce, multiple servers<br />

and Web sites<br />

Best-of-basic SSL<br />

Education, public<br />

sector, healthcare,<br />

manufacturing<br />

Initial and basic Web sites, login<br />

pages, e-commerce, multiple<br />

servers . eMail servers<br />

Basic SSL<br />

Web developers<br />

Internal Web sites, intranets,<br />

testing and staging servers


Bottom-line…<br />

The customer who trusts your site …<br />

• Stays on your site<br />

• Interacts with your site<br />

• Clicks connect, continue, create, enroll,<br />

login, confirm, purchase and completes<br />

transactions<br />

• Behaves loyally or<br />

builds business uplift,<br />

or both<br />

… is good for business<br />

Symantec Website Security Solutions – Deploying Trust 28


“ Security for Internet is like<br />

locking your house or car – it<br />

doesn't stop the bad guys, but if<br />

it's Good Enough they may move<br />

on to an easier target ... ”<br />

29


Sarabjeet_Khurana1@symantec.com<br />

+91 9811766400

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