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News1/2002<br />

Staff and Customer Magazine<br />

<strong>Bachmann</strong> <strong>Airfreight</strong> solves<br />

tricky transport problems<br />

Haniel Reederei has a<br />

strong base in Belgium<br />

neska subsidiary uct with<br />

focal points in Dormagen<br />

and Neuss<br />

New <strong>Panopa</strong> logistics warehouse<br />

in Eisenhüttenstadt<br />

Focus on quality<br />

Riester pension:<br />

Imperial does more


2 � IMPERIAL NEWS<br />

Editorial<br />

Dear Employees, Dear Customers,<br />

Severe economic turbulence in Argentina, which has had a<br />

strong impact on the neighbouring countries, a recession in<br />

Japan and in the European Union countries, of which Germany<br />

has been hit the hardest, and the impacts of the terrorist<br />

attack on 11 September 2001 as well as the terrorist threat<br />

and the unstable political situation in the Middle East, particularly<br />

in Israel – these are the daily headlines that pursue us<br />

in this business year. Especially in Germany the economy is<br />

suffering from a significant setback in the steel industry, substantial<br />

declines in automobile production and the very restrained<br />

mood in the chemical industry besides the disastrous<br />

situation in the construction sector.<br />

All of this, Ladies and Gentlemen, sounds neither motivating<br />

nor positive, and the impression of the consumer that the<br />

change in currency has been accompanied by a considerable<br />

rise in prices will undoubtedly not result in a brightening of<br />

the economic picture.<br />

In the face of all these negative events, it is a reassuring sign<br />

that most of the targets set by our corporate group will be<br />

achieved in this business year. This includes in particular<br />

Brouwer Shipping & Chartering, Haniel Reederei and neska,<br />

which have maintained a stable course. <strong>Panopa</strong> is moving into<br />

future growth fields with excellent performance, though the<br />

situation in the automobile industry has put a damper on the<br />

economy. J.H. <strong>Bachmann</strong> has developed positively in all areas<br />

after various restructuring measures, with the exception of the<br />

USA (11 September 2001), Brazil (because of Argentina) and<br />

South Africa (merger with Megafreight).<br />

The predominant achievement of the set targets in the current<br />

business year characterises the stability of the group. After the<br />

consolidation with Haniel Reederei the Imperial Logistics International<br />

Group rests on a solid foundation for the planned<br />

further developments.<br />

A pathbreaking example is the automatic tyre assembly unit<br />

Changes will take place<br />

in the near future in the<br />

management of the<br />

largest West European inland<br />

shipping company, the<br />

Haniel Reederei Group<br />

based in Duisburg.<br />

The spokesman of the<br />

Board of Management of<br />

Haniel Reederei Holding<br />

GmH and at the same time<br />

member of the Board<br />

of Management of Imperial<br />

Logistics International<br />

GmbH & Co. KG, Duisburg,<br />

Friedhelm Askerlund<br />

(63), will retire for health<br />

reasons on 30th June 2002<br />

after over 46 years of successful<br />

work. Friedhelm<br />

Askerlund played a decisive<br />

role in shaping the group<br />

and achieving its present<br />

success. He will remain at<br />

the disposal of the Haniel<br />

just put into operation for<br />

Opel Rüsselsheim with pioneering<br />

technology.<br />

Effective as of July 2002,<br />

<strong>Panopa</strong> Logistik in South<br />

Africa with its special orientation<br />

to the core sectors will be able to offer its know-how<br />

in supply chain management, line feeding and spare parts logistics<br />

particularly to the automobile, steel and chemical industry<br />

there.<br />

All planning and current talks on the relevant markets are<br />

geared to consistently expanding our strategic objectives of<br />

internationalisation and holistic logistics services and thus attaining<br />

worldwide sales of 2.5 thousand million Euro within a<br />

few years.<br />

The performance of the Imperial Holdings Group is excellent<br />

again after publication of the six-month results. Particular<br />

emphasis must be placed on the sectors of tourism, aviation<br />

and especially the transport and logistics division, with whom<br />

we will form a united front for joint strength in South Africa in<br />

future.<br />

I Yours,<br />

Gerhard Riemann<br />

Executive Director of Imperial Holdings Ltd.,<br />

Edenvale and Chief Executive Officer of<br />

Imperial Logistics International<br />

Change in Shipping Company leadership<br />

Friedhelm Askerlund Helmut Botermann<br />

Reederei Group on a consulting<br />

basis on the Advisory<br />

Board.<br />

His successor and<br />

spokesman of the Board of<br />

Management will be Helmut<br />

Botermann (49), who<br />

has already successfully influenced<br />

the course of the<br />

group for eight years. At<br />

the same time he will be<br />

appointed to the Board of<br />

Management of Imperial<br />

Logistics International effective<br />

as of 1st July 2002.<br />

Karl-Heinz Bellmer (57)<br />

will strengthen the management<br />

of Haniel Reederei<br />

Holding also effective on<br />

1st July 2002. Mr. Bellmer<br />

will remain Managing<br />

Director of the NiedersächsischenVerfrachtungsgesellschaft<br />

mbH in Hannover.<br />


Cover photograph:<br />

There is little time to<br />

load and unload aircraft,<br />

so the cargo is stowed<br />

beforehand on special<br />

aircraft pallets or in<br />

containers.<br />

4 Specialist in thin air<br />

5 Logistics in Australia<br />

6 With De Grave Antverpia Haniel Reederei has a strong base in Belgium<br />

8 Logistics specialities for large customers<br />

10 EKO Stahl buys professionality at <strong>Panopa</strong><br />

11 Volkswagen can rely on <strong>Panopa</strong> in Posnań, too<br />

12 On the road in South Africa with nearly five thousand vehicles<br />

14 Focus on quality<br />

15 Riester pension: Imperial does more<br />

Edited by: Imperial Logistics International GmbH & Co. KG, Duisburg<br />

Kasteelstraße 2 • D-47119 Duisburg<br />

Telephone: +49 (0) 203-8 00 52 30 • Telefax +49(0) 203-80 05-2 84<br />

e-mail: imperial@imperial-international.com<br />

Table of Contents<br />

J. H. <strong>Bachmann</strong><br />

Haniel Reederei<br />

IMPERIAL NEWS � 3<br />

neska<br />

<strong>Panopa</strong><br />

Imperial


<strong>Bachmann</strong> <strong>Airfreight</strong> solves tricky transport problems<br />

Specialist in thin air<br />

“What is particularly exciting about our work is the fact that the<br />

whole world lands on our desk. In the morning we process inquiries<br />

from Asia, at midday from Europe and in the evening from the USA<br />

and South America.” In the estimation of Managing Director Bernd<br />

Oberfeld globalisation has long become part of daily life for the<br />

staff at J.H. <strong>Bachmann</strong> GmbH <strong>Airfreight</strong> Division with branches<br />

at Germany’s major transport airports.<br />

The <strong>Airfreight</strong> Division<br />

of J.H. <strong>Bachmann</strong><br />

GmbH, a subsidiary of<br />

Imperial Logistics International<br />

GmbH & Co. KG<br />

with headquarters in Duisburg,<br />

earned around 40 million<br />

Euro in Germany alone<br />

with 85 air freight staff<br />

members in 2001. Goods<br />

having a total weight of<br />

18,000 tonnes and spread<br />

among 70,000 orders were<br />

transported during this period.<br />

As one can see, the transport<br />

volume is limited. The<br />

annual turnover of the entire<br />

Frankfurt Airport does not<br />

exceed 1.5 million tonnes.<br />

As a comparison, a Haniel<br />

Reederei multiple barge<br />

convoy alone handles<br />

around 10,000 tonnes, for<br />

the most part bulk cargo.<br />

However, aircraft do not<br />

transport bulk cargo, unless<br />

it is urgent.<br />

Bernd Oberfeld: “Air<br />

freight is always in a hurry.<br />

4 � IMPERIAL NEWS<br />

If not, then it is extremely<br />

urgent. After all, if an assembly<br />

line in an automobile<br />

plant stops because supplied<br />

parts are missing, for<br />

example, this may cost up to<br />

100,000 dollars an hour.<br />

And that is where we air<br />

freight forwarders come in.”<br />

<strong>Bachmann</strong>, established in<br />

1775, has been operating in<br />

the air freight business for<br />

over 50 years. In 1948<br />

<strong>Bachmann</strong> was among the<br />

first companies to sign the<br />

IATA agency agreement,<br />

which guarantees uniform<br />

standards worldwide. Bernd<br />

Oberfeld: “As a rule, J.H.<br />

<strong>Bachmann</strong> handles virtually<br />

all types of goods, from textiles<br />

and automobile and<br />

machine parts to chemicals<br />

and food.”<br />

Air freight shipments are<br />

sent on nearly all scheduled<br />

flights and, of course, on<br />

purely cargo aircraft.<br />

Whereas only the lower<br />

deck is available for freight<br />

J.H. <strong>Bachmann</strong>’s <strong>Airfreight</strong> Division works together with<br />

selected airlines.To be able to meet all requirements of its<br />

customers, fixed freight space allotments are booked in<br />

advance.<br />

on passenger aircraft, the<br />

main deck is also loaded on<br />

cargo aircraft.<br />

There is little time to load<br />

and unload aircraft. Therefore,<br />

the freight is first<br />

stowed on special aircraft<br />

pallets or containers. Socalled<br />

“rolling beds” in the<br />

aircraft and on the ground<br />

permit speedy and laboursaving<br />

handling of the pallets.<br />

J.H. <strong>Bachmann</strong> GmbH<br />

“consolidates”, i.e. bundles,<br />

the air freight shipments for<br />

selected destinations daily at<br />

the warehouse in Kelsterbach<br />

near Frankfurt am<br />

Main. Specially trained employees<br />

prepare the aircraft<br />

pallets, which are subsequently<br />

delivered to the airline<br />

commissioned in each<br />

case.<br />

The central handling department<br />

responsible for<br />

this, “Consolidation”, not<br />

only has to comply with<br />

deadlines and flight schedules,<br />

but must also pay particular<br />

attention to the type<br />

of goods transported. Not<br />

everything can go on the<br />

same pallet. Varying customs<br />

regulations and the<br />

commitment undertaken<br />

within the framework of<br />

ISO certification, such as<br />

not transporting laboratory<br />

animals or weapons, round<br />

off the list of criteria.<br />

<strong>Bachmann</strong> does not have<br />

any aircraft of its own, but<br />

cooperates as an agent with<br />

selected airlines, depending<br />

on the flight route, at which<br />

IMP 3<br />

The opening front section of the Jum<br />

load large pieces of freight and has th<br />

tial for <strong>Bachmann</strong>’s worldwide air freig<br />

Consolidation has fixed<br />

freight space allotments on a<br />

monthly basis.<br />

In markets characterised,<br />

in part, by cutthroat competition<br />

<strong>Bachmann</strong>’s logistics<br />

experts profit from their<br />

specific know-how concerning<br />

special shipments. At<br />

the beginning of the year,<br />

for example, they transported<br />

a turbine shaft for a<br />

power station weighing 75<br />

tonnes from Hattingen to<br />

Madras in India. The specialists<br />

at J.H. <strong>Bachmann</strong>’s<br />

<strong>Airfreight</strong> Division not only<br />

chartered a whole aircraft<br />

for this shipment, but also<br />

built a loading frame to stabilise<br />

the shaft in the aircraft.<br />

Günther Weichwald,<br />

Branch Manager, and Hans-<br />

Peter am Weg, Project Man-


o makes it possible to load and unus<br />

opened up further market potenht<br />

operations.<br />

ager of J.H. <strong>Bachmann</strong><br />

GmbH in Kelsterbach near<br />

Frankfurt, are particularly<br />

proud of a very different<br />

type of “cargo”. Vaccines,<br />

day-old chicks and brooding<br />

eggs number among the<br />

most perishable and sensitive<br />

transport goods in general.<br />

For such shipments<br />

<strong>Bachmann</strong> guarantees maximum<br />

punctuality and the<br />

necessary temperature and<br />

air conditioning control.<br />

This ensures that the customer,<br />

such as the World<br />

Health Organisation, not<br />

only receives the urgently<br />

required serum punctually,<br />

but also in usable condition.<br />

Hans-Peter am Weg: “It<br />

would be very difficult for<br />

anyone to match us in that<br />

department.” ●<br />

Logistics in Australia<br />

BACHMANN<br />

<strong>Bachmann</strong> means reliability<br />

Australia is a major focus of J.H. <strong>Bachmann</strong>. Particularly the<br />

distances to other continents and the special features of the<br />

Australian import and export regulations require competent logistic<br />

support for those <strong>Bachmann</strong> customers in Europe, Asia and North<br />

America who export goods towards Australia or import goods from<br />

the continent down under.<br />

<strong>Bachmann</strong> is represented<br />

with branches in Australia’s<br />

major centres,<br />

Melbourne and Sydney. At<br />

these locations international<br />

airports as well as the key<br />

container and cargo handling<br />

port terminals. Both<br />

office locations are thus in a<br />

favourable position to meet<br />

the requirements of international<br />

clients both quickly<br />

and reliably.<br />

J.H. <strong>Bachmann</strong>’s clientele<br />

in Australia includes the<br />

names of numerous wellknown<br />

industrial and commercial<br />

enterprises. They<br />

have all convinced themselves<br />

of the service quality<br />

of the <strong>Bachmann</strong> organisation<br />

in the course of the last<br />

20 years. This is underlined<br />

by the many long-standing<br />

business relations.<br />

The freight forwarding<br />

and logistics business started<br />

in a close partnership with<br />

an Australian company, CGF<br />

Container and General Forwarding.<br />

That was in 1982.<br />

The management there has<br />

remained unchanged since<br />

then. Gerhard Rathmanner<br />

and Don Creighton manage<br />

<strong>Bachmann</strong>’s activities in<br />

Australia.<br />

As at many other locations<br />

all over the globe,<br />

<strong>Bachmann</strong> is an all-round<br />

logistics provider in Australia.<br />

The spectrum ranges<br />

from clearance and supply<br />

chain management for air<br />

and sea freight shipments of<br />

all kinds to carrying out extensive<br />

equipment and project<br />

shipments from the con-<br />

signor’s plant to the final<br />

construction site.<br />

The core activities include<br />

automobile logistics,<br />

i.e. supplying the assembly<br />

plants with car production<br />

parts according to the pre-<br />

cise specifications of the<br />

suppliers and consignees.<br />

The fine coordination involved<br />

here is based on an<br />

exclusively developed IT<br />

system, called <strong>Bachmann</strong><br />

Global Connect (BGC). It is<br />

accessible via the Internet<br />

and can be used for communication<br />

and control by all<br />

those involved in the<br />

process work flows. The<br />

door-to-door services can be<br />

carried out very precisely,<br />

very rapidly and very reliably<br />

on this basis.<br />

<strong>Bachmann</strong> organises in<br />

this sector as well as for<br />

other incoming and outgoing<br />

cargo flow the entire<br />

transport chain. This is what<br />

the customers actually want.<br />

They find the right contact<br />

persons for this requirement<br />

among the competent members<br />

of <strong>Bachmann</strong>’s staff.<br />

Right from the beginning<br />

<strong>Bachmann</strong> is represented at two locations in Australia.<br />

Here the Sydney team presents itself on the occasion of<br />

the visit of Gerhard Riemann and Carl Salfeld.<br />

<strong>Bachmann</strong> Australia has<br />

been equipped with everything<br />

it needs for the smooth<br />

operation of a customs<br />

agency, either to bring the<br />

goods, which are usually<br />

stowed in containers, into<br />

the country after customs<br />

clearance or prepare them<br />

for export. “The staff at both<br />

locations handles the diverse<br />

tasks competently,” report<br />

Gerhard Riemann and <strong>Bachmann</strong><br />

Managing Director<br />

Carl Salfeld after their last<br />

visit to Australia a few<br />

weeks ago. ●<br />

IMPERIAL NEWS � 5


With De Grave-Antverpia Haniel Reederei has a strong base in Belgium<br />

Solid growth is contin<br />

Nailing its colours to the mast in Belgium is<br />

a matter of course for a leading inland shipping<br />

enterprise in Western Europe, such as<br />

Haniel Reederei Holding, which belongs to<br />

the Imperial Group. This commitment was<br />

underlined through the takeover of De Grave<br />

in Belgium in 1992.<br />

Belgium and in particular<br />

the Flemish government<br />

have recognised<br />

the economic benefits and<br />

ecological advantages of inland<br />

shipping and acted accordingly.<br />

“This also has a<br />

positive influence on our<br />

business,” reports De Grave-<br />

Antverpia Managing Director<br />

Louis Van Ballaer.<br />

As a seaport company,<br />

De Grave-Antverpia is<br />

primarily the “big base” for<br />

the Haniel Reederei Group<br />

in the port of Antwerp as<br />

well as in the entire Belgian<br />

inland shipping market. Besides<br />

the headquarters in<br />

Antwerp, the chartering<br />

business is also carried out<br />

at the branches in Gent and<br />

Liège. In plain language<br />

chartering means: bringing<br />

together the demand for inland<br />

shipping transport services<br />

on the part of industrial<br />

and commercial enterprises<br />

and the supply of freight<br />

space offered by barge owners<br />

and other shipowners according<br />

to the needs of the<br />

customers on a commercial<br />

basis. “In-depth market<br />

know-how and first-class<br />

contacts to both sides are required<br />

to achieve satisfactory<br />

transport transactions for<br />

all those involved,” emphasises<br />

Louis Van Ballaer. The<br />

company and its staff – some<br />

of whom can look back on a<br />

long professional career in<br />

this branch of industry –<br />

have gained this specific<br />

sectoral know-how in the<br />

course of six decades.<br />

6 � IMPERIAL NEWS<br />

Haniel Reederei already<br />

expanded its activities in<br />

the seaport of Antwerp<br />

through the establishment<br />

of the independent company<br />

Haniel Shipping,<br />

Antwerp in spring 1990. It<br />

took a large step forward by<br />

acquiring De Grave, a family<br />

enterprise with a long<br />

tradition, in 1992. De<br />

Grave’s inland shipping activities<br />

began very modest<br />

at the end of the 1930s with<br />

the urge of company<br />

founder Guillaume De<br />

Grave to become self-employed.<br />

During the initial<br />

phase, which was difficult<br />

due to the war, the company<br />

founder managed to organise<br />

regular shipments of<br />

white sand for the glass industry<br />

and coal shipments<br />

from German mines to Belgium<br />

surprisingly quickly<br />

and competently from<br />

today’s perspective<br />

Extensive vertical range<br />

of services<br />

The following decades<br />

were characterised by vigorous<br />

growth, both with respect<br />

to volume and sales<br />

and in terms of the range of<br />

services. The De Grave<br />

team not only purchased<br />

the desired shipping transport<br />

space, but also organised<br />

the cargo handling,<br />

took care of preliminary<br />

and subsequent transport<br />

whenever the receiving<br />

sites were not located on<br />

the water, booked capacity<br />

De Grave-Antverpia has its corporate headquarters at the Euro Cent<br />

for maritime shipments on<br />

behalf of its customers,<br />

provided for customs clearance<br />

and handled the extensive<br />

documentation for all<br />

the necessary services.<br />

“The broad range of services<br />

connected with inland<br />

shipping transport is still<br />

the focus of our business<br />

today,” remarks Louis Van<br />

Ballaer.<br />

Since 1997 the company<br />

name has had the addition<br />

“Antverpia”. “In that year<br />

De Grave merged with<br />

Stinnes-Antverpia, also a<br />

chartering enterprise, but<br />

with a different customer<br />

structure in Belgium, so<br />

there was hardly any overlapping,”<br />

notes Managing<br />

Director Rudy Ceusters.<br />

“Since then we have not<br />

only had the double name,<br />

but also two flags.”<br />

Van Ballaer also points<br />

out the takeover of Sanara,<br />

a Belgian company, nine<br />

years ago. All of this is an<br />

expression of a business<br />

strategy aimed at further<br />

expanding the already significant<br />

market position in<br />

Belgium, he adds. This also<br />

applies to the present. Only<br />

recently a chartering enterprise<br />

operating in the inland<br />

shipping sector was acquired,<br />

providing for an additional<br />

annual volume of<br />

around one million tonnes.<br />

Chartering has a long<br />

tradition in Belgium. There<br />

has never been a situation<br />

in Belgium in which the<br />

market was dominated by<br />

large shipping companies.<br />

The market has been characterised<br />

by barge owners<br />

who owned only one ship<br />

or perhaps two in some<br />

cases.<br />

These owner-operated<br />

shippers were dependent on<br />

the services and cargo acquisition<br />

of charterers.<br />

“This applies today to an


ued<br />

er, in the middle of Antwerp’s port area.<br />

even greater extent after<br />

many shipping companies<br />

in western Europe have reduced<br />

their fleets by selling<br />

or renting out barges,” reports<br />

van Ballaer.<br />

In Belgium inland shipping<br />

is supported by a<br />

transport policy that enhances<br />

its future opportunities.<br />

Van Ballaer points out<br />

the good structural condition<br />

of the major inland waterways.<br />

Brussels and Gent<br />

can even be reached by<br />

seagoing ships and between<br />

Antwerp and Liège it is additionally<br />

possible to deploy<br />

fully loaded multiple<br />

barge convoys on the 3.40<br />

metre deep Albert Canal.<br />

Furthermore, the cost pressure<br />

has been relieved.<br />

The most important<br />

measure in this connection<br />

was the reduction of the<br />

canal charges by a full 90<br />

percent to the present level<br />

of 0.025 cents per 100 kilo-<br />

metre-tonne. Those who are<br />

familiar with the level of<br />

canal charges in various<br />

parts of Europe can appreciate<br />

the full impact of this<br />

step on the part of the Belgian<br />

government.<br />

State strengthens shipping<br />

In addition, one should<br />

not underestimate state support<br />

of investments in the<br />

infrastructure and suprastructure<br />

of the inland shipping<br />

sector, reports van<br />

Ballaer. When a company<br />

in Belgium builds a waterfront<br />

facility to enable<br />

cargo transhipment to or<br />

from barges, 80 percent of<br />

these investments are subsidised<br />

through public<br />

funds. To van Ballaer’s<br />

knowledge, this has induced<br />

a number of companies<br />

to incorporate inland<br />

shipping into their transport<br />

planning in connection with<br />

shipping and receiving<br />

goods to a greater degree<br />

than previously. Despite a<br />

weakened economy, there<br />

have been no cutbacks in<br />

volume in Belgium inland<br />

shipping until today. Van<br />

Ballaer attributes the continuing<br />

good level of activity<br />

in the Belgian inland<br />

shipping sector to this supporting<br />

transport policy,<br />

among other things.<br />

According to van Ballaer,<br />

a decisive factor for the success<br />

of De Grave-Antverpia<br />

is, of course, its own performance,<br />

which has to be<br />

demonstrated under competitive<br />

conditions day in and<br />

day out. The committed and<br />

well trained employees ensure<br />

a smooth interaction of<br />

all business partners coming<br />

together in this market. This<br />

begins right from the communicative<br />

level. Most of<br />

the members of the De<br />

Grave-Antverpia staff speak<br />

very free and easy in four<br />

languages: Flemish, French,<br />

English and German. This<br />

breaks down barriers in this<br />

international field of business.<br />

Electronic networking<br />

between all people involved<br />

in the business work flows<br />

has been completed and is<br />

accepted and mastered as a<br />

matter of course. “If we<br />

continued to work conventionally<br />

in the offices as before,<br />

we would have to employ<br />

25 percent more staff<br />

members to handle the current<br />

volume. Thus, we have<br />

grown without having to increase<br />

the number of employees,”<br />

notes Ceusters.<br />

Moreover, there are no<br />

longer any alternatives to<br />

Internet and email if one<br />

wishes to maintain contact<br />

to customers, port operating<br />

companies and authorities.<br />

The fact that the company<br />

conducts business from<br />

three locations in Belgium<br />

does not mean that activities<br />

are only carried out in<br />

HANIEL<br />

the domestic freight market.<br />

Two thirds of the transport<br />

operations organised<br />

by De Grave-Antverpia are<br />

international shipments<br />

with the Netherlands, Germany<br />

and France. Of particular<br />

importance here is<br />

the smooth interaction<br />

within the European network<br />

of the Haniel Reederei<br />

Group. The clientele is<br />

predominantly from the<br />

sectors of iron and steel,<br />

chemicals, energy, building<br />

materials and paper.<br />

The continuity of business<br />

also gives De Grave-<br />

Antverpia the opportunity<br />

to maintain a commitment<br />

with 150 ships through permanent<br />

employment. This<br />

available capacity is broadly<br />

diversified: from Flemish<br />

canal ships carrying<br />

only 300 tonnes to Rhine<br />

ships with a capacity of<br />

over 3000 tonnes as well as<br />

around 40 push barges and<br />

eight pusher-tugs with<br />

strong engines. “This<br />

makes us a genuine shipping<br />

company that takes<br />

care of everything so the<br />

fleet remains in constant<br />

use and can continue to<br />

grow.” Additional potential<br />

is created through good<br />

quality. Furthermore, the<br />

inland shipping sector benefits<br />

from the fact that,<br />

given the present state of<br />

the road and rail networks,<br />

these two means of transport<br />

are reaching their capacity<br />

limits and the consequence<br />

is longer transport<br />

times and more delays than<br />

before.<br />

“De Grave-Antverpia is<br />

competent enough to cover<br />

all services connected with<br />

inland shipping transport.<br />

This means further growth<br />

can be generated,” van Ballaer<br />

is confident. He and<br />

his team optimistically look<br />

forward to the coming<br />

years. ●<br />

IMPERIAL NEWS � 7


neska subsidiary uct with focal points in Dormagen and Neuss<br />

Logistics specialities for larg<br />

“Every year has meant considerable headway for us,” report uct Managing<br />

Director Peter Linden and uct Branch Manager Rolf Koenekamp<br />

in Dormagen. At uct, a subsidiary of neska, the “mix” is right:<br />

motivated staff, modern operating equipment, two outstanding locations<br />

on the Rhine and a clientele that appreciates the services provided<br />

by this port freight forwarding company.<br />

The port business of uct<br />

(the three letters are the<br />

abbreviation for Umschlag<br />

Container Terminal<br />

GmbH) is concentrated at<br />

the locations in Dormagen<br />

directly on the Rhine between<br />

Cologne and Düsseldorf<br />

as well as in Neusser<br />

Hafen opposite Düsseldorf.<br />

The focus of these two<br />

neska enterprises is primarily<br />

placed on supplying the<br />

aluminium industry with<br />

raw materials. In addition,<br />

the services offered include<br />

dispatch of finished aluminium<br />

products as well as<br />

temporary storage and shipment<br />

of stainless steel products<br />

from three plants in the<br />

region. Part of this cargo is<br />

also stowed in seaworthy<br />

condition in containers on<br />

the respective company<br />

8 � IMPERIAL NEWS<br />

grounds. Furthermore, other<br />

products such as paper are<br />

handled and logistic chains<br />

are organised for goods of<br />

all kinds.<br />

In particular the company’s<br />

own cargo handling facility<br />

near Dormagen at<br />

Rhine kilometre 726 is<br />

situated at a remarkably<br />

favourable location for shipping.<br />

Three vessels can be<br />

loaded and unloaded at the<br />

same time here at a dolphin<br />

pier with vertical sheet piling<br />

having a total length of<br />

approx. 500 metres and<br />

three cranes for grabbable<br />

and general cargo as well as<br />

containers. “Good utilisation<br />

is made of this capacity,”<br />

reports uct Managing<br />

Director Peter Linden and<br />

Branch Manager Rolf<br />

Koenekamp adds: “The ma-<br />

jority of the ships calling<br />

here are inland vessels from<br />

the seaports of Rotterdam<br />

and Antwerp that bring primary<br />

aluminium products<br />

for further processing as<br />

well as coastal motor vessels<br />

from Norway and England<br />

with a similar cargo<br />

structure. These aluminium<br />

products are nearly exclusively<br />

destined for Alu-<br />

Norf, which is located within<br />

sight and is a joint venture<br />

of Alcan and VAW<br />

(Vereinigte Aluminiumwerke),<br />

which operate the<br />

largest aluminium rolling<br />

mill in the world only 1.5<br />

kilometres away.”<br />

The aluminium blocks<br />

unloaded in Dormagen<br />

weigh up to 32 tonnes and<br />

are called bars. They are<br />

transferred directly from the<br />

Clean and dry transhipment of goods between ship, railway, truck and warehouse location<br />

is possible in all kinds of weather here on the uct grounds in Neusser Hafen.The<br />

gantry crane integrated into the building roof has a lifting capacity of 35 tonnes.<br />

ships to flat cars of the industrial<br />

railway and delivered<br />

to the plant in coordination<br />

with Alu-Norf justin-time.<br />

This private railway<br />

has a direct connection to<br />

the network of the Deutsche<br />

Bahn (German Railway) so<br />

uct also has access to the<br />

European rail network.<br />

In addition to transhipment<br />

of the voluminous and<br />

heavy aluminium bars, uct<br />

receives further raw aluminium<br />

in Dormagen via<br />

ship in the form of pig, Tbars<br />

and sows. These are<br />

technical designations for<br />

significantly lighter units<br />

that are smelted at the aluminium<br />

plant and further<br />

processed there. For these<br />

latter goods trucks are the<br />

transport link between the<br />

port on the river the nearby<br />

aluminium plant. It is not<br />

much different in Neuss.<br />

There trains of the Neuss<br />

municipal port railway or<br />

trucks run back and forth<br />

between uct and Alu-Norf.<br />

The demand for products<br />

made of aluminium is growing<br />

constantly, observe<br />

Peter Linden and Rolf<br />

Koenekamp. One only has<br />

to think of the advance of<br />

aluminium into automobile<br />

production. “Our job as a<br />

logistics company with our<br />

own equipment is to ensure<br />

that the rising supply needs<br />

are met and to deliver the<br />

goods to the recipients<br />

within the desired time windows,”<br />

explains Rolf<br />

Koenekamp. The port facilities<br />

in Dormagen and Neuss<br />

are optimally suited for this<br />

purpose because not only<br />

inland vessels, but also<br />

coasters can be received<br />

here and the further transport<br />

via rail and road is very<br />

short. “All of this is provid-


e customers<br />

At Rhine kilometre 726 near Dormagen the uct facilities directly on the river offer everything<br />

necessary to meet the highest demands of industrial customers<br />

ed at favourable costs and<br />

involves low time requirements,”<br />

note Linden and<br />

Koenekamp.<br />

It is also becoming more<br />

and more common to make<br />

use of recycled material in<br />

the aluminium industry, observes<br />

Koenekamp. In the<br />

sheds on the outdoor<br />

Stainless steel coils are<br />

packed and stowed in containers<br />

fit for sea transport<br />

here at uct.<br />

grounds in Dormgen increasingly<br />

large volumes of<br />

shredded aluminium are<br />

stored temporarily before<br />

being taken to England and<br />

Norway on coasters. Only<br />

in these two countries are<br />

there special furnaces that<br />

smelt, among other things,<br />

coated recycled material<br />

(cans, for example) into<br />

pure aluminium. “In this<br />

way we manage to achieve<br />

full capacity utilisation, particularly<br />

of the coasters, in<br />

both directions more and<br />

more frequently,” reports<br />

Koenekamp.<br />

uct’s core business in<br />

Dormagen also includes the<br />

receipt and temporary storage<br />

of petroleum coke (a<br />

residue from oil refining),<br />

out of which anodes are<br />

produced, as well as bauxite<br />

and coal and broken glass.<br />

With all these loose, dry<br />

goods the cargo volume<br />

handled by uct is increasing.<br />

Besides the increasing<br />

receiving business, dispatch<br />

does not come off badly either.<br />

Part of the sheet produced<br />

at Alu-Norf in vary-<br />

ing thicknesses goes to export<br />

in the form of coils and<br />

ship transport from Dormagen<br />

is again optimally suited<br />

for this for reasons of<br />

cost and reliability.<br />

Container handling at uct<br />

in Dormagen is also visible<br />

from afar. Vessels of the<br />

Lower Rhine shipping pool<br />

operated by Haniel Container<br />

Line, Haeger & Schmidt<br />

and Rhinecontainer call at<br />

the company several times a<br />

week as part of scheduled<br />

service. A special container<br />

gantry crane with a lifting<br />

capacity of 42 tonnes rapidly<br />

performs loading and unloading<br />

work. Heavy industrial<br />

transport vehicles, such<br />

as straddle carriers and<br />

reach stackers, bring the<br />

containers to the desired<br />

storage position. Trained<br />

uct employees also load and<br />

unload containers at the request<br />

of customers. Seaworthy<br />

packing and stowing of<br />

the products in the containers<br />

are the most important<br />

prerequisites for damagefree<br />

transport on water.<br />

Furthermore, the Canadian<br />

Pacific Group – to which<br />

neska<br />

sea-going vessel shipping<br />

companies, such as Conship,<br />

Lykes, Cast and others,<br />

belong – maintains a<br />

container depot on the uct<br />

grounds. These customers<br />

place empty containers here<br />

and request them as required.<br />

At harbour basin “52” in<br />

Neuss the focus is on the<br />

handling of stainless steel<br />

products from the Thyssen<br />

Krupp plants in Krefeld,<br />

Benrath and Dillenburg.<br />

Great care must be taken<br />

with these products. In<br />

Neuss uct has a shed with a<br />

roof that projects over the<br />

water and under which the<br />

ships can be loaded and unloaded<br />

(see photo). In this<br />

way moisture is kept away<br />

from the high-mirror-finished<br />

sheet. A large portion<br />

of these stainless steel products<br />

is also stowed in containers<br />

here at uct and then<br />

exported worldwide. However,<br />

large volumes of highquality<br />

chromium ores for<br />

alloys, pure aluminium bars<br />

from England and Norway<br />

as well as containerised<br />

general cargo loads are also<br />

received and transhipped.<br />

The two large sheds on<br />

the uct grounds in Neuss are<br />

equipped with integrated<br />

gantry cranes, which can lift<br />

up to 35 tonnes in one shed<br />

and up to ten tonnes in the<br />

other. With a direct railway<br />

connection up to the sheds<br />

and a direct road link uct<br />

has all options at its disposal<br />

on its grounds in Neuss<br />

for incoming and outgoing<br />

traffic. “This also includes<br />

combined freight transport,”<br />

reports Peter Linden. Thus,<br />

within sight of uct in Neuss<br />

there is also a terminal for<br />

this interplay between railway<br />

and road freight traffic.<br />

As a result, customers can<br />

be offered any form of<br />

freight transport. uct does<br />

everything the logistics<br />

market requires and is consequently<br />

faced with a rising<br />

demand. ●<br />

IMPERIAL NEWS � 9


New <strong>Panopa</strong> logistics warehouse in Eisenhüttenstadt<br />

EKO Stahl buys<br />

professionality<br />

“EKO produces top quality, <strong>Panopa</strong> offers top logistics service.” This<br />

was a point made by Gerhard Riemann, CEO of Imperial Logistics<br />

International GmbH & Co. KG , in his speech at the opening of the<br />

new <strong>Panopa</strong> steel logistics warehouse at the EKO location in Eisenhüttenstadt.And<br />

EKO Managing Director Eckhardt Hoppe assessed<br />

the cooperation that has existed for nearly ten years as follows: “It was<br />

the right decision at that time. EKO Stahl concentrates on production,<br />

technology and sales. <strong>Panopa</strong> assumes warehousing, freight forwarding<br />

and dispatch.”<br />

The event took place at<br />

the end of last year:<br />

<strong>Panopa</strong> supported the<br />

growth of EKO Stahl GmbH<br />

in Eisenhüttenstadt on the<br />

Oder, which belongs to the<br />

ARCELOR Group, by<br />

building a steel logistics<br />

10 � IMPERIAL NEWS<br />

ing Director Günter Dresselhaus<br />

presented the commitment<br />

and achievements of<br />

<strong>Panopa</strong> at the opening of the<br />

new steel logistics warehouse.<br />

In his speech he<br />

placed particular emphasis<br />

on the modern technical<br />

these cranes accelerates<br />

cargo handling and protects<br />

the material. Another remarkable<br />

feature is the installed<br />

gas bright radiator<br />

heating system, whose longwave<br />

radiation only heats<br />

the freight. If the material is<br />

This is the heavy cargo transporter developed and built on behalf of <strong>Panopa</strong> for in-company<br />

transport.<br />

warehouse after it became<br />

too cramped in the existing<br />

warehouses. After all, within<br />

six years the dispatch volume<br />

of cold-rolled, hot-dip<br />

galvanised and organically<br />

coated thin sheet rose to 1.5<br />

million tonnes in Eisenhüttenstadt<br />

– an increase of 50<br />

percent!<br />

In the presence of many<br />

prominent personalities<br />

from politics and industry in<br />

the region <strong>Panopa</strong> Manag-<br />

equipment in the approximately<br />

9000 square metre<br />

warehouse, in which, among<br />

other things, trucks as well<br />

as 22 four-axle railway cars<br />

can be loaded at the same<br />

time. Further highlights are<br />

the two 40-tonne gantry<br />

cranes, which can also be<br />

operated via remote control,<br />

as well as magnets that lift<br />

coils and other steel products<br />

having a maximum<br />

weight of 32 tonnes. Use of<br />

warmer than the ambient air,<br />

there is no condensation<br />

water and thus no formation<br />

of rust.<br />

Günter Dresselhaus is<br />

particularly proud of the<br />

heavy cargo transporter used<br />

here for the first time, which<br />

has a load capacity of 120<br />

tonnes and considerably reduces<br />

the forklift traffic on<br />

the grounds (photo). The list<br />

of such technical highlights<br />

that facilitate and enhance<br />

the efficiency of the work<br />

flows of the approx. 120<br />

<strong>Panopa</strong> staff members under<br />

the management of<br />

Siegfried Skorubski, head of<br />

the Eisenhüttenstadt location,<br />

could be continued<br />

even further.<br />

Eckhardt Hoppe expressed<br />

his appreciation of<br />

the holistically organised logistic<br />

work procedures. He<br />

said his company had<br />

bought professionality from<br />

this provider, had progressed<br />

faster than expected<br />

and was thus able to offer<br />

better service to steel customers.<br />

Today EKO Stahl<br />

together with <strong>Panopa</strong> sets<br />

standards in the competitive<br />

market. Particularly in peak<br />

periods, he added, the company<br />

stood out positively<br />

from the competition thanks<br />

to speedy grouping of the<br />

consignments, rapid preparation<br />

of the outgoing vehicles,<br />

correct papers, data<br />

and information for the customers.<br />

Use is also made of<br />

IT and bar codes, of course.<br />

<strong>Panopa</strong> processes the<br />

steel calls, places the transport<br />

orders and checks<br />

whether the coils are delivered<br />

to the customers on<br />

schedule, Hoppe describes<br />

<strong>Panopa</strong>’s activities. The logistics<br />

concept was also refined<br />

and improved at the<br />

same time as the commencement<br />

of operation of<br />

the new warehouse. Services<br />

for the international<br />

steel trade, such as handling<br />

customs requirements,<br />

round off <strong>Panopa</strong>’s service.<br />

Eckhardt Hoppe described<br />

the opening of the<br />

new <strong>Panopa</strong> warehouse in<br />

Eisenhüttenstadt as a successful<br />

step on the road “we,<br />

EKO Stahl and <strong>Panopa</strong>,<br />

have taken together”. And<br />

Gerhard Riemann assured<br />

the guests of the firm intention<br />

of the Imperial Logistics<br />

International Group to<br />

offer better service on a<br />

long-term basis than the<br />

competition. ●


production come from Germany<br />

to Poznań by rail and<br />

are brought to the gates<br />

of the <strong>Panopa</strong> warehouse,<br />

around 40 railway cars per<br />

production day. The parts<br />

for the Fabia are supplied by<br />

truck from the Czech Republic.<br />

The parts are recorded<br />

and documented via the IT<br />

day goes into the thousands.<br />

Material that arrives in socalled<br />

small load carriers<br />

(these are small stackable<br />

plastic containers) is delivered<br />

directly to the VW plant<br />

in Poznań and taken over<br />

there by <strong>Panopa</strong> staff, stored<br />

and supplied to the specified<br />

sites on the production line<br />

according to need.<br />

All other parts on pallets,<br />

in wire mesh containers or<br />

larger load carriers are temporarily<br />

stored at the logistics<br />

centre and called for<br />

production from there. Ten<br />

trucks run permanently in<br />

shuttle service to transport<br />

these full load carriers to the<br />

PANOPA<br />

Volkswagen can rely on <strong>Panopa</strong> in Poznań,too<br />

Logistics and production<br />

mesh together<br />

Low-cost vehicle assembly requires perfect<br />

logistics. The demand of industry is: providing<br />

the right component to the assembly line at<br />

the right time. <strong>Panopa</strong> has developed solutions<br />

to meet this demand and already put them<br />

into practice with several automobile manufacturers.<br />

The logistic interplay between<br />

Volkswagen and<br />

<strong>Panopa</strong> has attained significant<br />

proportions. As a<br />

reminder: the parent plant in<br />

Wolfsburg is supplied with<br />

steel coils and metal sheet<br />

for the body presses just in<br />

time from the nearby<br />

<strong>Panopa</strong> logistics centre. Imperial<br />

News reported on this<br />

in detail in issue number 2<br />

last year.<br />

The job for <strong>Panopa</strong> is<br />

even more complex in<br />

Poznań, where the affiliated<br />

company Volkswagen Nutzfahrzeuge<br />

(VW Commercial<br />

Vehicles), VWN, operates a<br />

plant in which variants of<br />

“<strong>Transport</strong>er T4” are produced.<br />

In addition, there is<br />

an assembly line in this<br />

plant for the S˘koda Fabia. In<br />

2001 the annual production<br />

of this location came to<br />

23,063 T4 transporters and<br />

29,954 S˘koda Fabias.<br />

For these two lines of vehicles<br />

<strong>Panopa</strong> Logistik Polska<br />

sp. z o.o, a one hundred<br />

percent subsidiary of<br />

<strong>Panopa</strong> Logistik GmbH &<br />

Co. KG, supplies the assembly<br />

lines at VWN with raw<br />

components as well as with<br />

individual parts and modules<br />

according to specified<br />

timetables from the 15,000<br />

square metre logistics centre<br />

located four kilometres<br />

away.<br />

The work flows look like<br />

this: the parts for transporter<br />

tion requirements, is VW’s<br />

in-house IT system, which<br />

constantly informs the<br />

<strong>Panopa</strong> staff of when what<br />

material has to be provided<br />

to the assembly lines. The<br />

precision and reliability<br />

achieved in this manner<br />

guarantee continuous and<br />

smooth production work<br />

flows on the line. This contributes<br />

to low-cost manufacture<br />

of automobiles.<br />

For further simplification<br />

of the logistics procedures<br />

prior to vehicle assembly in<br />

Poznań VWN plans to build<br />

a so-called supplier park.<br />

Suppliers are intended to locate<br />

there and produce and<br />

preassemble their parts in<br />

immediate proximity to the<br />

VW plant. The goal: to sup-<br />

Here a <strong>Panopa</strong> employee takes out the front sections of the S˘koda Fabia which have<br />

been requested via data transmission and are earmarked for current production at the<br />

VW plant in Poznań.<br />

system during the unloading<br />

and warehousing operations.<br />

All data flow immediately to<br />

the VW data capture system<br />

linked to <strong>Panopa</strong>. When<br />

<strong>Panopa</strong> receives the parts,<br />

therefore, VWN as the ordering<br />

customer knows immediately<br />

the current stock<br />

situation and thus what is<br />

available for production.<br />

The number of parts received<br />

and recorded every<br />

VW plant and return the<br />

empty load carriers.<br />

Furthermore, the supply<br />

of parts for VWN in Poznań<br />

is organised such that reserve<br />

material for five to ten production<br />

days is available so<br />

assembly line downtime can<br />

be extensively avoided in the<br />

case of supply bottlenecks.<br />

The core of this logistics<br />

service, which is coordinated<br />

precisely to the produc-<br />

ply parts for final assembly<br />

“just in sequence” so precisely<br />

according to schedule<br />

that maintaining stock in the<br />

plant is basically unnecessary.<br />

This is certainly the<br />

highest demand a production<br />

plant can place on a logistics<br />

provider. The invitation<br />

to tender for this project<br />

has begun – and <strong>Panopa</strong> is<br />

naturally involved. ●<br />

IMPERIAL NEWS � 11


From humble beginnings to the biggest transport and logistics company in Sou<br />

On the road in South Africa wit<br />

When Imperial entered the South African<br />

transport and logistics market in 1989, it was<br />

with a small fleet of lighter commercial<br />

vehicles, which were principally rented to<br />

customers and utilised to distribute food and<br />

fresh produce to local restaurants. Today, the<br />

division is involved in logistics and transport<br />

activities in almost every industry in Sub-<br />

Saharan Africa. It furthermore, employs<br />

more than 11,000 people.<br />

Imperial News spoke to<br />

Imperial Logistics and<br />

<strong>Transport</strong> chairman, Mr<br />

Ralph Boëttger, and to chief<br />

executive officer, Mr Terry<br />

Bantock to find out more<br />

about the operation.<br />

"Since its establishment,<br />

Imperial Logistics and<br />

<strong>Transport</strong>, has grown organically<br />

and through strategic<br />

acquisition to become the<br />

biggest company of its kind<br />

in South Africa,” says Mr<br />

Ralph Boëttger, chairman<br />

of the Aviation, as well as<br />

Logistics and <strong>Transport</strong> divisions<br />

in South Africa.<br />

Over the years, its early<br />

endeavours in distribution<br />

and truck hire grew into Im-<br />

Ralph Boëttger, Chairman of<br />

Imperial Logistics and <strong>Transport</strong><br />

South Africa.<br />

12 � IMPERIAL NEWS<br />

perial Distribution and Imperial<br />

Truck Hire, both<br />

major companies in the division<br />

at present. In the<br />

early 1990’s, Imperial embarked<br />

on a strategy to purchase<br />

a number of large,<br />

leading local transport companies,<br />

including Tanker<br />

Services. The Longrail<br />

Group, Highway Carriers<br />

and Norman’s <strong>Transport</strong>.<br />

Many of the general<br />

haulage companies have<br />

subsequently consolidated<br />

into one company, and currently<br />

operate under the<br />

banner of Imperial Cargo.<br />

Mr Boëttger explains<br />

that Logistics and <strong>Transport</strong>’s<br />

activities are housed<br />

in three main divisions,<br />

namely Imperial Logistics<br />

and two of which operate<br />

under the Imperial Specialised<br />

Freight brand. The<br />

one focusing on distribution,<br />

logistics and refrigeration,<br />

and the other on bulk<br />

and forestry.<br />

In total there are in excess<br />

of 60 operating entities.<br />

Operating more than<br />

4,900 large vehicles and<br />

with warehousing facilities<br />

throughout South Africa,<br />

Logistics and <strong>Transport</strong> has<br />

an extensive distribution<br />

network, covering the main<br />

and less frequented routes<br />

in the country. The main<br />

routes are Johannesburg,<br />

Cape Town, Durban, Port<br />

Imperial’s logistics enterprises manage modern and safe warehouses<br />

Elizabeth and East London.<br />

Goods are also transported<br />

to other counties in Southern<br />

Africa, such as Mozambique,<br />

Botswana, Zimbabwe<br />

and Tanzania.<br />

"Given the region’s vast<br />

geographical expanse,<br />

transporting cargo can at<br />

times take a number of<br />

days. Thanks to technological<br />

advances, such as cellu-


lar telephones and tracking<br />

systems, contact with drivers<br />

is maintained and most<br />

vehicle positions are known<br />

at all times, "says chief executive<br />

Mr Terry Bantock."<br />

Imperial Logistics and<br />

<strong>Transport</strong> has a strong customer<br />

focus. "Our business<br />

is not simply about transport,<br />

warehousing or distribution,<br />

but rather an appetite<br />

for supply chain management.<br />

We constantly<br />

strive to add value, to reduce<br />

costs, to understand<br />

our customers’ businesses<br />

and to meet their individual<br />

requirements. Specialising<br />

in certain industries, such as<br />

automotive, food and beverage,<br />

engineering and construction,<br />

chemical, petrochemical<br />

and packaging,<br />

helps us to attain that goal,”<br />

says Mr Boëttger.<br />

"In terms of developing<br />

our business, growth in<br />

these value-added services<br />

is key,” he continues.<br />

Imperial Logistics and<br />

<strong>Transport</strong> also benefits<br />

from the expertise offered<br />

by other companies in the<br />

group, particularly in the<br />

banking and insurance sectors.<br />

"Working together for<br />

the benefit of the group is<br />

pivotal. Imperial Bank provides<br />

us with effective financing<br />

and advise, while<br />

Regent takes care of all our<br />

insurance needs,” says Mr<br />

Boëttger.<br />

Regarding regulation in<br />

the industry he stated that<br />

the division operates in a<br />

free and equal market.<br />

"There are obviously regulations<br />

and those related to<br />

environmental issues are<br />

becoming increasingly important”.<br />

When asked about the<br />

business’ outlook in 2002,<br />

Mr Bantock commented<br />

that the outlook for this year<br />

remains positive. "The<br />

slowdown in the global<br />

economy is still affecting<br />

South Africa, but despite<br />

the economy’s fairly sluggish<br />

performance, we expect<br />

a steady growth for this<br />

year. Companies continue<br />

to outsource and this is<br />

where we believe our<br />

growth will come from in<br />

the next couple of years.”<br />

And is Logistics and<br />

<strong>Transport</strong> in a more comfortable<br />

position than their<br />

counterparts in Europe?<br />

"As in Europe, the transport<br />

and logistics market is<br />

presently very competitive.<br />

In South Africa the market<br />

is perhaps less fragmented<br />

than in Europe and margins<br />

are higher. The market is,<br />

however much more volatile<br />

in South Africa,” he concludes.<br />

Finally, future prospects<br />

look positive for the transport<br />

and logistics industry.<br />

Imperial has committed to<br />

further worldwide growth<br />

with its acquisition of the<br />

former Nestrans group.<br />

"In South Africa, we are<br />

committed to growing and<br />

developing our business.<br />

We regard it as important to<br />

work closely with our inter-<br />

IMPERIAL<br />

th Africa<br />

nearly five thousand vehicles<br />

spread all over South Africa.<br />

national colleagues, as we<br />

believe that this would put<br />

Terry Bantock, CEO of<br />

Imperial Logistics and<br />

<strong>Transport</strong>,South Africa.<br />

both parties in a position to<br />

compete more effectively in<br />

the global market,” Mr<br />

Boëttger concludes. ●<br />

Meticulous logistics for newsprint and other paper materials<br />

at Imperial subsidiary Goldfields in Germinston near<br />

Johannesburg.<br />

IMPERIAL NEWS � 13


Satisfied customers strengthen Imperial enterprises<br />

Focus on quality<br />

Being better than the others is the goal. Every company in the logistics<br />

service sector is faced with this challenge if it wishes to survive<br />

and grow in a competitive environment on a long-term basis. Imperial<br />

enterprises also strive to achieve this goal at all levels: producing<br />

continuous first-class quality during all phases of order processing<br />

as a standard.<br />

Akey approach to enhancing<br />

service quality<br />

is Total Quality<br />

Management, which as<br />

TQM has become a byword<br />

for maximum quality. Total<br />

Quality Management is “a<br />

method of corporate management<br />

based on the participation<br />

of all employees,<br />

placing the focus of all action<br />

on quality”. This is the<br />

definition of TQM.<br />

The management and all<br />

employees of the companies<br />

belonging to the ILI<br />

Group (Imperial Logistics<br />

International) derive their<br />

specific tasks from this<br />

basis: we meet the requirements<br />

of our customers to<br />

the highest degree. The<br />

way there goes in two directions:<br />

the first targeted<br />

direction is to satisfy the<br />

customer. After all, only<br />

satisfied customers ensure<br />

long-term business success<br />

that has a positive impact<br />

for the benefit of all employees.<br />

This seems to be obvious<br />

and, nevertheless, one<br />

must work continuously to<br />

achieve the specified goals,<br />

comply with them on a sustained<br />

basis, reconsider and<br />

adapt them, i.e. the second<br />

targeted direction is continuous<br />

improvement of all<br />

services and activities in<br />

the company.<br />

The quality standard<br />

must apply to all company<br />

departments at all levels<br />

and to all employees if it is<br />

to be successful. Here<br />

14 � IMPERIAL NEWS<br />

again: a chain of logistics<br />

services can only be as<br />

strong as its weakest link.<br />

Service products consist<br />

of organisational procedures<br />

and work flows that<br />

are subject to constant<br />

changes due to altering<br />

customer requirements.<br />

This is why it is a permanent<br />

challenge to achieve a<br />

constantly high level of<br />

quality. This is also the<br />

goal for logistics services.<br />

There are methods and approaches<br />

for meeting these<br />

high demands.<br />

The approach is absolutely<br />

comparable to<br />

classical production<br />

processes, at the end of<br />

which is a “tangible”, flawless<br />

product. The starting<br />

point for performing the<br />

service is, among other<br />

things, product design and<br />

the related work processes<br />

as well as methods of staff<br />

and corporate management.<br />

The key elements of quality<br />

control are consistent<br />

identification of defects,<br />

solution-oriented cause<br />

analysis and elimination of<br />

defects.<br />

TQM involves all employees.<br />

They all realise<br />

very quickly that quality<br />

which satisfies the customer<br />

contributes to the<br />

long-term profitability of<br />

their company and thus secures<br />

jobs as well. In addition,<br />

with a high level of<br />

quality the individual employees<br />

profit from further<br />

positive impacts: they can<br />

be proud of their personal<br />

performance and they receive<br />

positive feedback<br />

from satisfied business<br />

partners.<br />

Targeted directions of TQM<br />

Enhancement of<br />

customer satisfaction<br />

Continuous<br />

improvement of<br />

all services and<br />

activities in<br />

the company<br />

Total Quality Management


Thus the employees<br />

make a contribution to securing<br />

a firm market position<br />

for the company. No<br />

one, neither customers nor<br />

employees, likes to deal<br />

with errors and their correction.<br />

Another effect is savings.<br />

Process optimisation<br />

through Total Quality Management<br />

alters procedures<br />

and in the case of<br />

favourable costs leads to<br />

the result desired by the<br />

customer. An error or defect<br />

that has not occurred<br />

in the first place cannot<br />

cause costs for remedial<br />

measures.<br />

Major elements for the<br />

success of TQM include<br />

teamwork and communication.<br />

The basic principles<br />

and approaches and thinking<br />

in terms of processes<br />

and process chains are intensified<br />

in employee training<br />

courses.<br />

Some may go to these<br />

training courses with a certain<br />

fear of something new.<br />

However, it vanishes quickly<br />

as soon as the employees<br />

sense that all hierarchies in<br />

their company are addressed<br />

here and TQM is<br />

not a tool for cutting back<br />

jobs.<br />

If within the framework<br />

of TQM questions are<br />

asked with the aim of making<br />

processes simpler and<br />

clearer, better and better results<br />

will be the consequence<br />

of all changes.<br />

To be able to achieve<br />

TQM goals, companies<br />

need self-assured and competent<br />

employees who are<br />

able to act in their specialised<br />

field on their own<br />

responsibility. Only on this<br />

basis can maximum quality<br />

develop in logistics service<br />

business.<br />

Only motivated staff<br />

members who are well prepared<br />

for their tasks are<br />

able to bring quality into<br />

the market and meet or anticipate<br />

the expectations of<br />

the customers. Furthermore,<br />

such employees are<br />

capable of implementing<br />

improvements and innovations<br />

in the organisational<br />

procedures and work flows<br />

and to play a role in paving<br />

the way for Imperial enterprises<br />

to becoming among<br />

the Top Ten in their respective<br />

logistics sectors.<br />

All of this is viewed in<br />

this way and fostered by<br />

the management of the<br />

companies in the Imperial<br />

Group. They strengthen the<br />

personal responsibility of<br />

the staff members and delegate<br />

responsibilities. They<br />

ensure that all employees<br />

are incorporated into Total<br />

Quality Management and<br />

that communication as well<br />

as information are improved.<br />

This leads to enhancement<br />

of performance<br />

that reaches the customers.<br />

The customer, too, is<br />

fully integrated. The employees<br />

receive feedback<br />

through regularly conducted<br />

customer surveys.<br />

Quality is based not<br />

least of all on common objectives<br />

that go beyond specific<br />

department boundaries.<br />

It is important here to<br />

come to an agreement and<br />

place the existing knowhow<br />

of the staff at the disposal<br />

of the clientele. The<br />

companies of the Imperial<br />

Group are well on the way<br />

towards achieving this<br />

goal. ●<br />

IMPERIAL<br />

Riester pension and pay conversion<br />

The company<br />

does more<br />

As presumably all Imperial employees in<br />

Germany know, the declining benefits of the<br />

statutory pension scheme result in a situation<br />

in which every employee additionally has<br />

to make his or her own provisions for old age<br />

in order to maintain the current standard of<br />

living to some degree for individuals and families<br />

after withdrawing from working life.<br />

The average pension today, for example, is<br />

only around 50 percent of the last net salary<br />

– and this figure will continue to drop in the<br />

future.<br />

To counteract declining<br />

pension benefits, legislators<br />

have granted employees<br />

the right to taxfavoured<br />

or tax-free pay<br />

conversion within the<br />

framework of the company<br />

pension scheme since the<br />

beginning of this year.<br />

The Imperial Board of<br />

Management, for example,<br />

envisages a scheme enabling<br />

all its employees to<br />

make use of pay conversion<br />

in a form that even goes be-<br />

yond the statutory requirements.<br />

In the meantime a<br />

detailed memorandum on<br />

this topic has been sent to<br />

Imperial companies and<br />

business units as well as<br />

their employees.<br />

Since we at Imperial regard<br />

the company pension<br />

scheme as an important social<br />

security benefit, all<br />

employees – in divisions<br />

where there is no pension<br />

Continued on page 16<br />

The legal background<br />

Betrieblich<br />

Pay conversation<br />

up to<br />

2,160 Euro annualy<br />

(4 % BBG - Federal Civil Service Art)<br />

January 1, 2002<br />

Legal right to<br />

Privat<br />

“Riester Pension“<br />

up to<br />

2002: 525Euro annualy<br />

2008: 2,100Euro annualy<br />

This diagram shows the future options of a contributionoriented<br />

pension scheme at Imperial within the framework<br />

of the legal specifications.<br />

IMPERIAL NEWS � 15


Continuation from page 15<br />

scheme or no adequate pension<br />

scheme – receive a<br />

subsidy in connection with<br />

their voluntary conversion<br />

amount which additionally<br />

improves their own pension<br />

scheme. Furthermore, the<br />

subsidies of the Riester<br />

pension can be utilised<br />

through a group agreement<br />

of the company.<br />

Fundamentally the additional<br />

provisions referred to<br />

here are divided into two<br />

areas:<br />

1. Pay conversion with<br />

supplement<br />

To facilitate personal provisions<br />

for old age, Imperial<br />

offers the option of expanding<br />

the company pension<br />

scheme through a tax-effective<br />

pay conversion. If an<br />

Imperial employee takes<br />

advantage of this offer, Imperial<br />

will increase his or<br />

her personal pension<br />

amount by a supplement to<br />

the conversion amount.<br />

This subsidy is initially<br />

limited until 31 December<br />

2008.<br />

In this way one receives a<br />

company pension scheme<br />

in the form of a lifelong<br />

pension with benefits<br />

payable on death and optionally<br />

a capital option.<br />

The description of the benefits<br />

in our memorandum<br />

contains further detailed information.<br />

A specimen<br />

copy of a pension commitment<br />

is also enclosed.<br />

2. Individual pay taxation<br />

with Retirement Assets<br />

Act support<br />

For nearly all employees<br />

in the German Imperial enterprises<br />

the support effect<br />

with the pay conversion offered<br />

by our company is<br />

much more effective than<br />

the support according to the<br />

Retirement Assets Act<br />

(AVmG), which is known<br />

16 � IMPERIAL NEWS<br />

as the Riester model or Riester<br />

pension. There is also<br />

a section on this in the<br />

above mentioned memorandum.<br />

Of course, the Imperial<br />

management knows that<br />

many employees have already<br />

made private provisions<br />

through life insur-<br />

This is a decisive advantage<br />

over private provision for<br />

old age, which must be financed<br />

on the basis of the<br />

net pay.<br />

In detail pay conversion<br />

works like this: on the basis<br />

of an agreement, a conversion<br />

amount is defined.<br />

This becomes part of the<br />

amount is transferred to a<br />

pension fund. Imperial has<br />

decided in favour of the Allianz<br />

pension fund and the<br />

Allianz support fund. The<br />

background to this decision<br />

was, among other things,<br />

the financial strength of the<br />

Allianz Group and the quality<br />

of the rates offered.<br />

The principle of pay conversion/example<br />

Gross<br />

Tax<br />

Social security contributions<br />

Deductions<br />

Net<br />

Amount in pocket<br />

Provision for old age<br />

Gross pay converted pay<br />

Net expense<br />

This example shows that provisions for old age can be built up efficiently with pay conversion<br />

since 100 Euro pension pay (provision for old age) only requires a net expense of<br />

47 Euro.<br />

ance, savings accounts and<br />

stock funds. However, the<br />

amounts for this form of<br />

saving come from the net<br />

pay, i.e. after deduction of<br />

taxes and social security<br />

contributions.<br />

Imperial’s offer now<br />

makes it possible to expand<br />

further a third pillar, the<br />

company pension scheme,<br />

as a provision for old age.<br />

Pay conversion is, of<br />

course, voluntary. Experts<br />

in this field, however, recommend<br />

that this option be<br />

utilised since the company’s<br />

subsidy is otherwise lost.<br />

The amounts for this<br />

form of pension scheme are<br />

provided from the gross<br />

pay, i.e. before deduction of<br />

taxes and social security.<br />

employment contract. The<br />

previous pay is then divided<br />

into two parts, the so-called<br />

cash wage/salary and the<br />

pension wage/salary. The<br />

cash wage/salary is paid out<br />

as before after deduction of<br />

taxes and social security.<br />

The pension wage/salary<br />

serves as a pension and is<br />

tax-free and social-security-free<br />

for a limited period.<br />

The conversion amount<br />

need not be high. Even 50<br />

Euro a month is possible.<br />

One finds the corresponding<br />

amounts on the payslip.<br />

On the basis of the pension<br />

wage/salary the company<br />

commits itself to a<br />

company pension scheme<br />

with a guaranteed capital at<br />

the age of 65. The total<br />

IMPERIAL<br />

Everyone certainly has<br />

questions connected with<br />

an understanding and explanation<br />

of this entire<br />

complex of individual private<br />

and company pension<br />

schemes and these questions<br />

have to be dealt with<br />

in individual talks. On the<br />

basis of specific examples,<br />

the Imperial management<br />

has endeavoured in its 25page<br />

memorandum to provide<br />

clarity. However, further<br />

information can also<br />

be obtained from the responsible<br />

Personnel Department.<br />

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