europe and the best of italy 2014

For Worry-Free Driving Choose a Fully
Inclusive Car Rental from AVIS or Maggiore.
Full car rental conditions, descriptions & pricing are available on our web-site at cittours.ca.
IMPORTANT NOTICE: Bookings made with CIT
Tours (a division of Carisma International Travel & Tours)
(hereafter referred to as CIT) involve an agreement
between you and CIT plus other suppliers who provide the
services for which you pay. CIT does not own, manage,
control or operate any transportation vehicle, hotel, resort
or other supplier of services and is not responsible for
their acts or omissions. The following information and
conditions constitutes your binding contract with CIT and
its suppliers. Please read carefully and understand all
the information on this page as it sets out the conditions
governing the provision of services.
TO Make A BOOkING: CIT accepts bookings
through travel agents. All communication prior to your
departure, including payment and/or refund transactions
will only be conducted through your travel agent. Bookings
are accepted subject to availability and are considered
confirmed once the appropriate non-refundable deposit
payments or full payments have been received by CIT and
written confirmation has been issued.
Tours / Packages / Villas &
Apartments*
Hotels & Excursions
| 34 www.cittours.ca Travel Agent reservations line 1.800.387.0711 35 |
Car rental
Deposit amount
$300 per person
$50 per person or 10% of
total price
$50 per car
*Certain villas and/or apartments may require a higher
deposit amount. Details on request.
Payment: Payment must be made through your travel
agent by cheque or with the following credit cards: VISA,
MasterCard, American Express or Diners Card. If you make
a payment with a credit card, CIT Tours will appear as
the vendor on your statement and not the travel agency.
Verbal authorization via your travel agent, to use your
credit card for deposit and/or final payment indicates your
compliance with our terms and conditions, whether or not
you have signed the appropriate draft. The travel agent is
responsible for securing and retaining a signature on file.
In the event that a cardholder refuses to honour a charge,
CIT will hold the travel agent of record responsible for the
full amount.
Full payment is required 45 days prior to commencement
of services. Reservations made within 45 days of
commencement must be accompanied by full payment..
CIT reserves the right to cancel bookings where payment
has not been received within five days of the due date.
Cancellations: The intention to cancel must be
communicated in writing to your travel agent. Cancellation
penalties will be calculated based on the time notification
is received by CIT and are as follows:
Tours & Excursions
• cancellations received up to 45 days prior to departure
– deposit amount
• cancellations received between 45 and 21 days prior to
departure – 50% of total cost per person
• cancellations received less than 21 days prior to
departure – 100% of total cost per person.
Villas & Apartments
• cancellations received up to 45 days prior to departure
– deposit amount
• cancellations received between 44 and 30 days prior to
departure – 50% of total cost per person
• cancellations received less than 30 days prior to
departure or for non-arrival – 100% of total cost
per person
Hotel
• cancellations received more than 21 days prior to
departure - $50 per person or 10% of total cost
whichever is greater
• cancellations received between 21 & 14 days prior to
departure - 50% of total cost per person
• cancellations received less than 14 days prior to
departure or for non-arrival - 100% of total cost
per person
Car Rental
• cancellations received more than 3 days prior to
departure – $50 per car or 10% of total cost whichever
is greater
• cancellations received less than 3 days prior to departure
or no shows – $50 plus one day’s rental cost • Unused
days are non-refundable.
Air
• cancellation and/or revision fees will be advised at the
time of reservation and are subject to the rules and
regulations as deemed by individual airline policy.
CANCELLATION NOTIFICATIONS must be sent in
writing and shall include all documentation.
INSuRANCE: We strongly recommend that you
purchase adequate insurance coverage appropriate
to your needs.
CHANGES/REVISIONS TO BOOkINGS: CIT will
make every effort to accommodate requests for changes
or revisions to bookings. Change fees apply as follows:
ALL TOUR PACKAGES – changes made more than 14 days
prior to departure - $50. No changes are possible less
than 14 days prior to departure.
VILLAS & APARTMENTS – changes made more than 75
days prior to departure - $60. Changes made at any other
time will be considered as a cancellation and incur the
appropriate cancellation fees.
HOTEL – more than 14 days prior to departure - $50.
Changes less than 14 days prior will be considered as a
cancellation and incur the appropriate cancellation fees.
CAR - more than three days prior to departure - $50.
Changes less than 3 days prior to departure will be
considered a cancellation and incur the appropriate
cancellation fees.
In the event that changes result in occupancy changes
due to the cancellation of one or more passengers the
remaining passengers shall be responsible for the new
occupancy rate.
PRICE INCREASES: All prices advertised in the
brochure are calculated using fixed costs at the time of
publication. These costs are dependent on fuel costs,
rates of exchange and other factors and should these
change the Tour Operator reserves the right to increase
the price. However, should a price increase be greater
than 7% the consumer has the right to cancel the contract
for travel services and be refunded the total amount paid
to the Tour Operator, unless the increase is as a result of
Government imposed taxes or fuel surcharges approved
by the Canadian Transportation Agency.
Cancellation of Services: The Tour Operator
will have no responsibility beyond the refund of all monies
received in the event of certain services being cancelled.
The refund will be deemed to constitute full and final
settlement.
HOTEL RATINGS: CIT TOURS has no control over
the official star grading appointed to each hotel,
as in Europe hotels are allocated their star grading
by the Regional Tourist Authority, based on certain
predetermined criteria. We have indicated this grading
next to each hotel’s description. The official star rating
and price will give a good indication of the standard
and range of facilities you can expect. Air-conditioning is
often controlled by each hotel and restricted according
to weather conditions or available mid-June to mid-
September only.
TOuR OPERATOR Responsibility: The Tour
Operator (herein referred to as CIT) takes great care in
making arrangements with suppliers of services (i.e.:
airlines, hotels, ground transportation companies, cruise
lines, etc.), which together form the travel services you
have purchased. CIT acts solely as agents for suppliers,
the suppliers are independent parties over which CIT
exercises no direct control. CIT shall not be liable for
any claims, losses, damages, costs, expenses, delays or
loss of enjoyment of any nature or kind whatsoever, to
you or your travelling companions or group members,
resulting from the acts, omissions or negligence of anyone
other than us or our employees acting properly on our
behalf. Law, tariffs or conditions on tickets may also limit
suppliers’ liability and in particular, you should read and
understand the limitations of liability set forth in the airline
ticket or cruise documentation. A travel agent who sells or
offers to sell travel services to a customer shall promptly
provide the customer(s) a copy of the CIT travel brochure.
The agent shall inform the passenger of the need to read
the terms and conditions of this brochure. We strongly
recommend that you consider the various types of
insurance products offered by CIT.
NOTICE TO TRAVELLERS: Travellers should be aware
that different living standards and practices may exist
outside of Canada including but not limited to: provision
of utilities, e.g. water and electricity; air-conditioning;
accommodations; services of all kinds; food; food
preparation; and water quality. CIT shall not be responsible
for any loss, damage or injury resulting from different living
standards.
DOCuMENTATION: Travel documents are issued
and sent to your travel agent no later than 14 days
prior to departure. For reservations that include hotel
accommodation, excursions, tours, villas and/or a car
rental a voucher is provided in order for you to receive
the services booked. It is your responsibility to obtain, at
your expense, all documentation required by the relevant
government authorities, including those for your return to
Canada. Ask your travel agent for details. Customs and /
or immigration officials, at their own discretion, can deny
a traveller entry into their country. CIT cannot be held
responsible for denied entry under any circumstances.
Refunds: No refunds or adjustments will be made
for any portion of the trip or attendant services not taken
or used.
Customer Service: CIT must be given every
opportunity to resolve customer complaints in destination.
All concerns must be addressed to the supplier’s customer
service department in Europe (contact details are supplied
with tickets). Only unresolved Customer Service issues,
which were properly addressed in Italy, can be submitted
in writing within 30 days after termination of scheduled
travel dates. Claims or demands received after 30 days will
not be responded to. Please allow 90 days for processing
and include any unused documents with correspondence.
All correspondence must be directed through the travel
agent of record.
CIT is not responsible for any representations made
by Travel Agents, hotel employees or suppliers of any
kind. No agent or representative of CIT may waive any
provisions of these Terms & Conditions. The invalidity of
any provision contained herein shall not affect the validity
of any other provision.
Prices displayed are valid for departures from
April 01 - October 31, 2014. TICO registration numbers:
Wholesale 50015555 Retail 50015554
Ontario Registration No. 212622
CIT Tours
7007 Islington Avenue, Suite 205
Woodbridge, Ontario L4L 4T5