Contents - Kenya Airways

Kenya Airways
ANNUAL REPORT
& Accounts 2008/09
ANNUAL REPORT
& Accounts 2008/09
Kenya Airways
Chief Executive’s Statement (contd)
Chief Executive’s Statement (contd)
The airline has acquired and implemented a network planning system
Hotel and Car Reservations (www.kenya-airways.com)
Improvements to Airport Systems
their passengers’ passports to the immigration authorities of the
solution from Lufthansa Systems. This solution is capable of addressing
Through the KQ website, passengers can now make hotel reservations
• Mobile Check-in trolleys: We have introduced a number of mobile
destination city prior to departure from the originating airport. To
fleet planning and assignments, frequency adjustments, capacity
and even hire cars. The hotel and car option is proving very popular
check-in trolleys which have been distributed to airports with
manage this efficiently, KQ has installed Access Swipe keyboards
rationalization, schedule synchronization, the development of new
with business travelers as they have confidence in the partnerships
inadequate systems infrastructure. This will ensure that such airports
at check-in counters at Unit 2 and at all transfer desks. These
destinations, alliances and partnerships which are all important aspects
that the airline enjoys with the specific service providers.
meet the passenger processing standards at JKIA, and also facilitate
keyboards capture information automatically when a passport is
in developing an optimal network strategy. The solution, which is referred
to as the Network Planning Tools, has already started strengthening and
Wireless Network Expansion at JKIA and Base
check in of passengers and bags through to their final destination.
swiped through a slot in the keyboard. This has greatly increased
the efficiency and data accuracy of the check-in process at JKIA
improving the processes and procedures in the Department by optimizing
We have increased the mobility of staff working at the airside or in
• Bar Coded Boarding Pass (BCBP): BCBP is part of the IATA
when passengers destined for an API airport are processed.
the key aspects of network planning through analysis and evaluation
the aircraft on ground at JKIA through the installation of a wireless
“Simplifying the Business” program, which has issued an industry
to improve situation awareness and facilitate decision making.
network on the airside at JKIA which enables them to access KQ systems
directive for all boarding passes to be bar-coded by 2010. KQ has
• Crew check in locations: Computers have been installed and
Customer Convenience: KQ SMS Alerts
from their laptops. This has led to an increase in their productivity.
The same wireless network is used by our baggage teams which
already gone live with the institution of 2D bar-coded boarding
passes well before the IATA deadline. KQ has also introduced new
located at a specific location in Unit 2 designated for crew only. This
is designed to facilitate easy check-in of the crew once they get into
KQ has launched a suite of SMS alert services that enable its customers
handle baggage scanning on the airside. This has led to more accurate
BCBP compliant boarding pass paper which is 75% less expensive
the terminal. It has also increased the efficiency of crew tracking by
to obtain information on request using their mobile phones. By sending
baggage reconciliation and ensures that the right bags go to the
than the conventional boarding pass paper. This will result in cost
enabling crew trackers to identify the location of crew as soon as
an SMS to the number 7767, customers can now obtain information on
right destinations. Another wireless network has been installed in the
savings for the airline as the paper is rolled out through the entire
they enter the airport. This has ensured that the crew have a trouble
scheduled flight departure and arrival times, flight timetables and the
maintenance hangars which provides engineering staff with the same
network. This financial year, the Nairobi hub and our Tanzania,
free log-in location.
latest real-time update of their flight status, including cancellations or
conveniences when they are working on aircraft in the hangar.
Uganda, Rwanda and Burundi stations have already converted to
NBO The Hub of Africa
delay status. This new service is open to anyone with a query on the
status of a particular flight.
the new paper.
• Access Swipe Keyboards: There are increasing demands from
some countries to which KQ operates that airlines provide
Advanced Passenger Information (API). For security reasons, all
airlines are required to submit personal information obtained from
• Electronic information for roving staff and service providers at JKIA:
Roving staff and service providers at the airside who are serving
aircraft are now provided with electronic information which is more
accurate and constantly updated compared to the outdated paper
schedules they relied on previously. This is a more efficient and
convenient process for those who need access to such information.
4,240
The number of workforce
employed by Kenya Airways
NBO The Hub of Africa
34
35