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QUARTERLY BUSINESS CONDITIONS FIRST QUARTER 2014 W ith a harsh winter and a late spring across the country, both retailers and vendors have been affected with slow sales and a late start to 2014. Despite this, retailers are optimistic about the coming six months and are confident that conditions will improve through the rest of the summer. Vendors are more cautious about the near term, with expectations for the next six months in line with their outlook a year ago. Longer term, their forecast of business conditions is even more cautious. However, with improving weather, the summer season could significantly improve the outlook for both vendors and retailers. Do you expect your sales to increase over the next 6 months? Do you expect your sales to increase over the next 12 months? At year-end 2014, how do you expect sales for this year to have gone? 10.9% NO 6.5% UNSURE RETAILERS 82.6% YES 23.9% NO 10.9% UNSURE RETAILERS 65.2% YES 30.4% FLAT 4.4% DOWN RETAILERS 65.2% UP The percentage of retailers expecting sales to increase in the next six months is up drastically, versus expectations in Q1 2013. Year-over-year, the answers are consistent with last year’s responses. About two-thirds of dealers expect to end 2014 with improved sales over last year. 18.0% NO 8.2% UNSURE VENDORS 73.8% YES 19.4% NO 16.1% UNSURE VENDORS 64.5% YES 35.5% FLAT 8.1% DOWN VENDORS 56.4% UP Almost three-quarters of vendors anticipate their sales will improve over the next six months. Vendors are less optimistic in their outlook for sales over the next 12 months. More than 90 percent of vendors expect their sales this year to be up over 2013. 8 THIRD QUARTER / 2014 Hardlines Home Improvement Quarterly www.hardlines.ca
FIRST QUARTER 2014 BUSINESS CONDITIONS Did you offer new products/services in Q1 to better compete? 26.1% NO RETAILERS 73.9% YES In Q1 2013, 68.6 percent of retailers offered new products/services to better compete. This is an increase of five percentage points over the same period a year ago, showing that retailers are trying to offer their customers more to increase their business. Year-over-year, the answers are consistent with last year within a margin of two or three percentage points. 30.1% NO VENDORS 69.9% YES Source: HARDLINES Quarterly Business Conditions Survey VENDORS: Top issues in first quarter 1. Higher raw material/shipping costs 2. Increased retailer demands 3. Falling consumer confidence 4. Housing market RETAILERS: Top issues in first quarter 1. Customer retention 2. Staffing 3. Increased competition 4. Training 5. Expanding products 6. Adding new services 7. Succession VENDORS: Top concerns in first quarter 1. Parity with U.S. dollar 2. Rise of online retailing 3. Keeping pace with technology 4. Rising mortgage interest rates 5. Increased presence of U.S. retailers RETAILERS: Top concerns in first quarter 1. Rise of online retailing 2. Keeping pace with technology 3. Rising mortgage interest rates 4. Parity with U.S. dollar 5. Increased presence of U.S. retailers THE 4 THINGS THAT WILL WIN YOU MORE CONTRACTOR BUSINESS: 1. COMPLETE PRODUCT LINE: The engineered wood products your contractor customers are moving to. 3. USEFUL TOOLS & GUIDANCE: Better design & management tools. THE 4 REASONS YOU’LL NEVER NEED ANOTHER EWP SUPPLIER: 1. COMPLETE PRODUCT LINE 3. EFFECTIVE TOOLS & GUIDANCE 2. DEPENDABLE DISTRIBUTION 4. EASY TO DO BUSINESS WITH Learn more: http://bc.com/inst21 © 2014 Boise Cascade Wood Products, L.L.C. BOISE CASCADE and the TREE-IN-A-CIRCLE symbol are trademarks of Boise Cascade Company or its affiliates. 2. DEPENDABLE DISTRIBUTION: Where and when you want it. 4. EASY TO DO BUSINESS WITH: We look for ways to say “Yes.” www.BCewp.com or 800-232-0788 www.hardlines.ca Hardlines Home Improvement Quarterly THIRD QUARTER / 2014 9
Page 1 and 2: HARDLINES.CA C O N N E C T I N G T
Page 3 and 4: THIRD QUARTER / 2014 VOLUME 4, NO.
Page 5 and 6: CONTENTS VOLUME 4, NO. 3 THIRD QUAR
Page 7: EDITOR’S MESSAGE BUYING GROUPS MU
Page 11 and 12: RONA Fall Show and Home Hardware an
Page 13 and 14: KNOWLEDGE IS POWER. Stay in the kno
Page 15 and 16: FEDERATED CO-OP EXPANDS FOOTBALL ME
Page 17 and 18: EXTEND THE TREND. Darker, richer co
Page 19 and 20: PRODUCT SPOTLIGHT Briggs & Stratton
Page 21 and 22: Just another case of window envy. W
Page 23 and 24: FEATURE T O P 2 O 1. RONA INC. Bouc
Page 25 and 26: 3. HOME HARDWARE STORES LTD. St. Ja
Page 27 and 28: Innovative Showcase Concepts
Page 30: T O P 2 O FEATURE BMR’s Yves Gagn
Page 33 and 34: A dominant banner in Atlantic Canad
Page 35 and 36: TERRY DAVIS EXECUTIVE INTERVIEW Now
Page 38 and 39: TRADE SHOWS FLE COLOUR AND STYLE HI
Page 40 and 41: YOUNG RETAILERS FLE A GENERATION WI
Page 42 and 43: WHAT HAPPENED IN VEGAS FLE NATIONAL
Page 44 and 45: ORA WINNER PROFILE FLE Brenda and L
Page 46 and 47: STORE MANAGEMENT FLE WATCH YOUR MAR
Page 48 and 49: AD INDEX ADVERTISERS: THIRD QUARTER
Page 50 and 51: ENDCAP FLE Q & A WITH A “VISION C
Page 52: The leader in fasteners... now the

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