Prod Dev
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<strong>Prod</strong>uct <strong>Dev</strong>elopment<br />
Metrics<br />
WK 21– 2015
Projects Review (2015)<br />
Completed<br />
In progress<br />
La Sentinelle<br />
Proposal Sent ; pending at client<br />
Axis<br />
Proposal for DR Cloud sent to Axis<br />
Kross Borders<br />
Proposal Sent ; pending at client<br />
BankOne<br />
Proposal Sent ; pending at client<br />
Innovation Centre Renovation<br />
Astelnet<br />
Proposal Sent; pending at client<br />
SIFB<br />
Proposal sent; pending at client<br />
KFC<br />
Working on proposed solution<br />
Knowledge Series<br />
Feedback form uploaded<br />
Barclays<br />
Need to gather technical requirements<br />
Emtel Web TV<br />
MITD<br />
Working on proposal<br />
Cloud<br />
RFP for Cloud Phase 2<br />
Emtel Mobile Apps<br />
Waiting for completion of <strong>Prod</strong>uct Portfolio<br />
Steven Hills<br />
Agreement and SLA sent<br />
Women Entrepreneurs Days<br />
Event scheduled for 11 th June<br />
Rogers Aviation<br />
Quotation sent to client<br />
Happy Planet<br />
Quotation sent to client
Reconciliation :10 March 2015 -20 May 2015<br />
Cumulative<br />
amount<br />
Voucher Entrepreneur Customer Currimjee<br />
Staff<br />
Free trial<br />
1 month<br />
Voucher<br />
Emtel VIP<br />
RS 565.07 1 66 2 130 4 2<br />
Rs16,998<br />
/biannually<br />
Rs6218<br />
/monthly<br />
Rs87<br />
/monthly<br />
Rs10,270<br />
/ monthly<br />
Rs 256<br />
/monthly<br />
Rs 828<br />
/ monthly<br />
Monthly<br />
Revenue<br />
received /Rs<br />
Revenue Loss/ Rs<br />
565.07 RS 23216
Key Performance Indicator - Financial Reconciliation
Revenue Chart<br />
Rs.<br />
11000<br />
Monthly Revenue Charges- 22 nd May 2015<br />
10227<br />
9000<br />
7774.85<br />
7000<br />
5000<br />
3000<br />
1000<br />
-1000<br />
Essential Bundle Staff<br />
2415.05<br />
0 0<br />
Essential Bundle<br />
Clients<br />
9<br />
34.5<br />
10<br />
9 19<br />
24.5 59<br />
3.6 5.4<br />
87<br />
Web Email BackmeUp Total<br />
-3000<br />
-2415.05<br />
-5000<br />
-7000<br />
-7774.85<br />
-9000<br />
-11000<br />
-10140<br />
Neostratus Charge Emtel Revenue Profit/Loss
RS<br />
Revenue Chart per Services<br />
Monthly Chart Per Services- 22nd May 2015<br />
10227<br />
8000<br />
5000<br />
5267.5<br />
2000<br />
-1000<br />
-4000<br />
1941<br />
1960<br />
245<br />
448<br />
700<br />
9 0<br />
19 0 59 731.5<br />
875<br />
0 448<br />
0 700 0 875 0 0 28<br />
Web<br />
Web<br />
245<br />
Premium<br />
Mail<br />
Mail<br />
Premium<br />
BackmeUp 1<br />
GB<br />
722.5<br />
BackmeUp<br />
10 GB<br />
BackmeUp<br />
50 GB<br />
BackmeUp<br />
100 GB<br />
Total<br />
-7000<br />
5208.5<br />
-10000<br />
Neostratus Charge Emtel Revenue Profit/Loss<br />
10140
KPI – Cloud <strong>Prod</strong>ucts & Services Users<br />
Customer <strong>Prod</strong>ucts<br />
160<br />
158<br />
140<br />
120<br />
100<br />
80<br />
60<br />
47<br />
40<br />
20<br />
1 6 3 3<br />
0<br />
Essential Bundle<br />
Staff<br />
Essential Bundle<br />
Clients<br />
Essentail Premium<br />
Client<br />
Web Email BackmeUp
Audience Overview Emtel 1010 as at 21 st April to 21 st<br />
May 2015<br />
19 th May 15, 91 sessions<br />
20 th May 15, 149sessions<br />
Following the EKS workshop on 20 th of May, it can be observed that the number of sessions<br />
has improved according to the previous sessions. Indeed, this is a positive sign after the big<br />
launch of cloud last week, thus this event has equally beneficiated this public coverage,<br />
and thus having better visibility on the market.
Total number of visitors and sessions as at 21 st April to 21 st<br />
May 2015<br />
Major rise<br />
(407) in<br />
the no. of<br />
sessions<br />
Substantial rise (315) in the no. of users as compared<br />
to the previous week This is a positive result preceding<br />
the cloud Launch.<br />
Slight rise in the perc. Of new sessions by 0.15 %,<br />
clearly demonstrates that an increased percentage of<br />
audience accessed the webpage
New Visitors v/s Returning Visitors for the period of<br />
21 st April to 21 st May 2015<br />
Returning Visitor-<br />
600 Sessions<br />
(24.8 %)<br />
New Visitor- 1,818<br />
Sessions (75.2%)<br />
Slight increased in the perc. of sessions of new visitors as compared to<br />
previous week review (previously 24.7 %).
Top devices used to access Emtel for the period of 21 st<br />
April to 21 st May 2015<br />
The desktop is still the most preferred used device. Information and<br />
incentives though the mobiles must be encourage to showcase the easy<br />
access to the portal besides mass mailing.
Frequency & Recency of Website Traffic for the period<br />
of 21 st April to 21 st May 2015<br />
It can be observed that the majority of the viewers visited the webpage only once (1,818),<br />
this shows a positive sign on the number of visits made in the website preceding the Emtel<br />
Knowledge Series Workshop.
Support Tickets with Cloud supplier (Neostratus)<br />
Ticket 22.05.2015<br />
59<br />
2<br />
2<br />
OPEN CLOSED PENDING<br />
Ticket 22.05.2015<br />
Reason<br />
Create access for Cloud staff: 2 (Ticket# 566136)<br />
Frequency of Backup notification (Ticket# 983073)<br />
Upload Emtel 1010 services FAQ (Ticket# 909002)<br />
Enable Recurrent payment on system (Ticket #283759)<br />
Generate Invoice issue (Ticket #572626)<br />
Integration of SMS (Ticket #857660)<br />
Action<br />
Open<br />
In Progress<br />
Open<br />
Ticket closed<br />
but issue in<br />
progress from<br />
Neostratus
CLOSED IN<br />
Support Tickets - Customers<br />
Tickets Status from 10th March to 22 nd May 2015<br />
> 24 HOURS<br />
33%<br />
< 24 HOURS<br />
67%<br />
0% 10% 20% 30% 40% 50% 60% 70% 80%<br />
Total Number of Tickets received: 3<br />
Total Number of Tickets closed: 3<br />
Reason for Ticket closed > 24 hours:<br />
Issue on Neostratus portal regarding<br />
transfer of Domain
Action Register – Cloud 1010
Ongoing Projects/Tenders<br />
Cloud Phase 2<br />
Finalisation with RFP<br />
Considering IBM Local Country Cloud Initiative<br />
Target submission of RFP is 21 April 2015<br />
BankOne<br />
Technical requirements have been gathered<br />
Partnering with Anglo to provide the IBM UNIX Servers<br />
Partnering with Anglo for implementation of Microsoft systems<br />
KFC<br />
Proposed solution approved<br />
Emtel is working on proposed managed services solution<br />
Emtel Knowledge Series<br />
Feedback form uploaded<br />
Website updates in progress
Task WK 20completed<br />
Completed<br />
NeoStratus payment effected for the month of March 2015<br />
RFP for Cloud Phase 2<br />
Renovation of Emtel Innovation Centre<br />
KFC project finalised and now working on proposed solution<br />
1010 User Manual uploaded on website<br />
Emtel Knowledge Series event<br />
Pending<br />
FAQs not uploaded yet<br />
Look and feel – Bundle box<br />
Video Tutorials report<br />
Emtel WebTV<br />
Website for CEO – Pending with CEO, to finalise with templates<br />
1010 Services Training to staff – 10% completed
Tasks Planning (WK22)<br />
• Approval of RFP Cloud Phase 2<br />
• SMS Integration with Neostratus<br />
• Recurrent Payment on 1010 Billing platform and customer portal<br />
• Finalise proposal for Astelnet, Axis,La Sentinelle, SIFT, MITD,<br />
KrossBorders and BankOne<br />
• Renovation of Emtel Innovation Centre<br />
• Cloud training – Microsoft Azure<br />
• Update EKS website after the event<br />
• Emtel Mobile Apps- product portfolio
Key Issues<br />
• Showroom staffs still not yet trained on 1010, several reminders sent to Deeraj<br />
• RFP for Cloud Phase 2 pending with Idris<br />
• Temporary seating arrangement for 7 staffs from Cloud team during IPV6 training<br />
• Cloud Team working on important and high level tender for DR Solution, need a good<br />
structure to project good image to customer.
Thank You
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