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Product Development

Metrics

WK 21– 2015


Projects Review (2015)

Completed

In progress

La Sentinelle

Proposal Sent ; pending at client

Axis

Proposal for DR Cloud sent to Axis

Kross Borders

Proposal Sent ; pending at client

BankOne

Proposal Sent ; pending at client

Innovation Centre Renovation

Astelnet

Proposal Sent; pending at client

SIFB

Proposal sent; pending at client

KFC

Working on proposed solution

Knowledge Series

Feedback form uploaded

Barclays

Need to gather technical requirements

Emtel Web TV

MITD

Working on proposal

Cloud

RFP for Cloud Phase 2

Emtel Mobile Apps

Waiting for completion of Product Portfolio

Steven Hills

Agreement and SLA sent

Women Entrepreneurs Days

Event scheduled for 11 th June

Rogers Aviation

Quotation sent to client

Happy Planet

Quotation sent to client


Reconciliation :10 March 2015 -20 May 2015

Cumulative

amount

Voucher Entrepreneur Customer Currimjee

Staff

Free trial

1 month

Voucher

Emtel VIP

RS 565.07 1 66 2 130 4 2

Rs16,998

/biannually

Rs6218

/monthly

Rs87

/monthly

Rs10,270

/ monthly

Rs 256

/monthly

Rs 828

/ monthly

Monthly

Revenue

received /Rs

Revenue Loss/ Rs

565.07 RS 23216


Key Performance Indicator - Financial Reconciliation


Revenue Chart

Rs.

11000

Monthly Revenue Charges- 22 nd May 2015

10227

9000

7774.85

7000

5000

3000

1000

-1000

Essential Bundle Staff

2415.05

0 0

Essential Bundle

Clients

9

34.5

10

9 19

24.5 59

3.6 5.4

87

Web Email BackmeUp Total

-3000

-2415.05

-5000

-7000

-7774.85

-9000

-11000

-10140

Neostratus Charge Emtel Revenue Profit/Loss


RS

Revenue Chart per Services

Monthly Chart Per Services- 22nd May 2015

10227

8000

5000

5267.5

2000

-1000

-4000

1941

1960

245

448

700

9 0

19 0 59 731.5

875

0 448

0 700 0 875 0 0 28

Web

Web

245

Premium

Mail

Mail

Premium

BackmeUp 1

GB

722.5

BackmeUp

10 GB

BackmeUp

50 GB

BackmeUp

100 GB

Total

-7000

5208.5

-10000

Neostratus Charge Emtel Revenue Profit/Loss

10140


KPI – Cloud Products & Services Users

Customer Products

160

158

140

120

100

80

60

47

40

20

1 6 3 3

0

Essential Bundle

Staff

Essential Bundle

Clients

Essentail Premium

Client

Web Email BackmeUp


Audience Overview Emtel 1010 as at 21 st April to 21 st

May 2015

19 th May 15, 91 sessions

20 th May 15, 149sessions

Following the EKS workshop on 20 th of May, it can be observed that the number of sessions

has improved according to the previous sessions. Indeed, this is a positive sign after the big

launch of cloud last week, thus this event has equally beneficiated this public coverage,

and thus having better visibility on the market.


Total number of visitors and sessions as at 21 st April to 21 st

May 2015

Major rise

(407) in

the no. of

sessions

Substantial rise (315) in the no. of users as compared

to the previous week This is a positive result preceding

the cloud Launch.

Slight rise in the perc. Of new sessions by 0.15 %,

clearly demonstrates that an increased percentage of

audience accessed the webpage


New Visitors v/s Returning Visitors for the period of

21 st April to 21 st May 2015

Returning Visitor-

600 Sessions

(24.8 %)

New Visitor- 1,818

Sessions (75.2%)

Slight increased in the perc. of sessions of new visitors as compared to

previous week review (previously 24.7 %).


Top devices used to access Emtel for the period of 21 st

April to 21 st May 2015

The desktop is still the most preferred used device. Information and

incentives though the mobiles must be encourage to showcase the easy

access to the portal besides mass mailing.


Frequency & Recency of Website Traffic for the period

of 21 st April to 21 st May 2015

It can be observed that the majority of the viewers visited the webpage only once (1,818),

this shows a positive sign on the number of visits made in the website preceding the Emtel

Knowledge Series Workshop.


Support Tickets with Cloud supplier (Neostratus)

Ticket 22.05.2015

59

2

2

OPEN CLOSED PENDING

Ticket 22.05.2015

Reason

Create access for Cloud staff: 2 (Ticket# 566136)

Frequency of Backup notification (Ticket# 983073)

Upload Emtel 1010 services FAQ (Ticket# 909002)

Enable Recurrent payment on system (Ticket #283759)

Generate Invoice issue (Ticket #572626)

Integration of SMS (Ticket #857660)

Action

Open

In Progress

Open

Ticket closed

but issue in

progress from

Neostratus


CLOSED IN

Support Tickets - Customers

Tickets Status from 10th March to 22 nd May 2015

> 24 HOURS

33%

< 24 HOURS

67%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Total Number of Tickets received: 3

Total Number of Tickets closed: 3

Reason for Ticket closed > 24 hours:

Issue on Neostratus portal regarding

transfer of Domain


Action Register – Cloud 1010


Ongoing Projects/Tenders

Cloud Phase 2

Finalisation with RFP

Considering IBM Local Country Cloud Initiative

Target submission of RFP is 21 April 2015

BankOne

Technical requirements have been gathered

Partnering with Anglo to provide the IBM UNIX Servers

Partnering with Anglo for implementation of Microsoft systems

KFC

Proposed solution approved

Emtel is working on proposed managed services solution

Emtel Knowledge Series

Feedback form uploaded

Website updates in progress


Task WK 20completed

Completed

NeoStratus payment effected for the month of March 2015

RFP for Cloud Phase 2

Renovation of Emtel Innovation Centre

KFC project finalised and now working on proposed solution

1010 User Manual uploaded on website

Emtel Knowledge Series event

Pending

FAQs not uploaded yet

Look and feel – Bundle box

Video Tutorials report

Emtel WebTV

Website for CEO – Pending with CEO, to finalise with templates

1010 Services Training to staff – 10% completed


Tasks Planning (WK22)

• Approval of RFP Cloud Phase 2

• SMS Integration with Neostratus

• Recurrent Payment on 1010 Billing platform and customer portal

• Finalise proposal for Astelnet, Axis,La Sentinelle, SIFT, MITD,

KrossBorders and BankOne

• Renovation of Emtel Innovation Centre

• Cloud training – Microsoft Azure

• Update EKS website after the event

• Emtel Mobile Apps- product portfolio


Key Issues

• Showroom staffs still not yet trained on 1010, several reminders sent to Deeraj

• RFP for Cloud Phase 2 pending with Idris

• Temporary seating arrangement for 7 staffs from Cloud team during IPV6 training

• Cloud Team working on important and high level tender for DR Solution, need a good

structure to project good image to customer.


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