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108987 A5 DPPP Booklet 16/6/10 12:49 Page 15 HALIFAX EAGLESCLIFFE Station Operator Northern Rail - 0845 000 0125. Lounges There is a secure waiting room between Platforms 1 and 2 which is accessible by wheelchair. Buffet There is no buffet. Station/Platform Access, Wheelchair Availability There is access to station platforms via the lift. Wheelchairs are not available from within the station. Customer Information Systems A Customer Information System is provided on the main concourse and all platforms. Disabled Parking There are 2 disabled parking spaces. Pick-up Set-down points A drop off and pick up point is available at the station entrance . Ticket Office The ticket office is open Monday – Saturday 0550 to 2350 and Sunday 0855 to 2320. An induction loop is fitted. Telephones A public telephone is located on the station. Toilets There is an accessible toilet (National Key system) on the station. LONDON EAGLESCLIFFE KINGS CROSS Station Operator Network Rail - 08457 11 41 41. Lounges There are secure waiting rooms adjacent to the Travel Centre and Platform 8. These are accessible by wheelchairs. Buffet There are numerous food and refreshment outlets available. Station/Platform Access, Wheelchair Availability There is step free access to the station and all platforms. Wheelchairs are available from within the station. Customer Information Systems A Customer Information System is provided on the main concourse and all platforms. Disabled Parking There is no parking at this station. Pick-up Set-down points A drop off and pick up point is available at the side entrance to the station. Ticket Office The ticket office is open Monday – Friday 0500 to 0136, Saturday 0500 to 0036, Sunday 0530 to 0136. An induction loop is fitted. Telephones Public telephones are available. Toilets There is an accessible toilet at this station. HARTLEPOOL EAGLESCLIFFE Station Operator Northern Rail - 0845 000 0125. Lounges There are secure waiting rooms with seating available in the ticket hall. These are open during ticket office opening times and are accessible by wheelchair. Buffet There is no buffet. Station/Platform Access, Wheelchair Availability There is step free access to the station and platform. Wheelchairs are not available from within the station. Customer Information Systems A Customer Information System is being installed during 2010. Disabled Parking There are parking spaces available. Pick-up Set-down points A drop off and pick up point is at the front of station. Ticket Office The ticket office is open Monday – Saturday 0700 to 1820, but closed on Sundays. An induction loop is fitted. Telephones A public telephone (card only) is located in the Booking Hall. Toilets There is an accessible toilet on the station. NORTHALLERTON EAGLESCLIFFE Station Operator First TransPennine Express - 0845 600 1671. Lounges There are secure waiting rooms with seating available on Platforms 1 and 2. Waiting rooms are available during ticket office opening times. These are accessible by wheelchair. Buffet A shop is available serving hot drinks and sandwiches. Station/Platform Access, Wheelchair Availability There is step free access to the station. Access to each platform is via a ramped subway. Wheelchairs are available from within the station. Customer Information Systems A customer Information System is provided in the booking hall and on all platforms. Disabled Parking There are parking spaces available including 10 long stay and 2 short stay disabled spaces. Pick-up Set-down points There is no designated area. Ticket Office The ticket office is open Monday – Saturday 0545 to 2000 and Sunday 0900 to 1830. An induction loop is fitted. Telephones A public telephone is located on the station. This is not accessible for wheelchair users. Toilets There is an accessible toilet on the station. 13 14
108987 A5 DPPP Booklet 16/6/10 12:49 Page 17 PONTEFRACT EAGLESCLIFFEMONKHILL - SHORT PLATFORMS Station Operator Northern Rail - 0845 000 0125. Lounges There are waiting shelters on both platforms. These are not accessible by wheelchair. Buffet There is no buffet at this station. Station/Platform Access, Wheelchair Availability This station has short platforms and not all doors will open. There may not be access to the dedicated wheelchair space. The London bound platform is accessed via a stepped footbridge and is not accessible to wheelchair users. Disabled customers travelling towards London who are unable to use the footbridge may join the train at Wakefield Kirkgate. Level access is available from the car park to the Bradford bound platform. Wheelchairs are not available from within this station. Customer Information Systems An audio based Customer Information System is available at this station. Display screens are not provided. Disabled Parking There is 1 disabled parking space. Pick-up Set-down points There is no designated area. Ticket Office There is no ticket office. This is an unstaffed station. Tickets must be purchased onboard the train. Telephones The nearest public telephone is five minutes from the station. Toilets There are no toilet facilities. SUNDERLAND EAGLESCLIFFE Station Operator Northern Rail - 0845 000 0125. Lounges There are no waiting rooms however secure seating is available on the platforms and station concourse. This is accessible by wheelchair. Buffet There is no buffet however a number of food outlets are available around the station area. Station/Platform Access, Wheelchair Availability There is step free access to station and platforms. Wheelchairs are available from within the station. Customer Information Systems A Customer Information System is available on the concourse and platforms. Disabled Parking There is no parking at this station. Pick-up Set-down points Drop off and pick up is available adjacent to the station entrance. Ticket Office The ticket office is open Monday – Saturday 0555 to 1855, Saturday 0555 to 1755 and Sunday 0800 to 1730. An induction loop is fitted. Telephones A public telephone is located in the Booking Hall. Toilets There are no toilet facilities. THIRSK EAGLESCLIFFE Station Operator First TransPennine Express - 0845 600 1671. Lounges There is a secure waiting room with seating available on the London bound platform which is open during ticket office opening times. This is accessible by wheelchair. Shelters are available on both platforms. The shelter on the Northbound platform is not accessible to wheelchairs. Buffet There is no buffet. Station/Platform Access, Wheelchair Availability Step free access to platforms is via a barrow crossing. This crossing is only available during ticket office opening times. Wheelchairs are available from within the station. Customer Information Systems A Customer Information System is available on the platforms. Disabled Parking The car park has 38 spaces, 2 of these are disabled spaces. Pick-up Set-down points There is no designated area. Ticket Office The ticket office is open Monday – Saturday 0615 to 1945 and Sunday 0845 to 1730. There is no induction loop fitted. Telephones A public telephone (card only) is located in the Booking Hall. Toilets A toilet is available but the door width is restricted. WAKEFIELD EAGLESCLIFFE KIRKGATE Station Operator Northern Rail - 0845 000 0125. Lounges There are no waiting rooms but there are waiting shelters on platforms 2 and 3. These are accessible by wheelchair. Buffet There is no buffet. Station/Platform Access, Wheelchair Availability Access to station and platforms is via a ramped subway. Grand Central services depart from platform 3. Wheelchairs are not available from within the station. Customer Information Systems An audio based Customer Information System is available at this station. Display screens are not provided. Disabled Parking There are 4 disabled parking spaces. Pick-up Set-down points There is no designated area. Ticket Office There is no ticket office. This is an unstaffed station. Tickets must be purchased onboard the train. Telephones A public telephone is available on platform 1. Toilets There are no toilet facilities. 15 16
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