This policy is available as a PDF to download - Grand Central

108987 A5 DPPP Booklet 16/6/10 12:49 Page 1 

15. ROUTE MAP 

Hexham 

NEWCASTLE 

Heworth 

CARLISLE 

SUNDERLAND 

HARTLEPOOL 

Bishop Auckland 

DARLINGTON 

Saltburn 

MIDDLESBROUGH 

EAGLESCLIFFE 

NORTHALLERTON 

THIRSK 

SCARBOROUGH 

Blackburn 

Skipton 

Ilkley 

BRADFORD 

HALIFAX 

AX 

BRIGHOUSE 

HARROGATE 

PONTEFRACT 

HUDDERSFIELDWAKEFIELD 

Rochdale 

Barnsley 

MANCHESTER 

BIRMINGHAM 

SHEFFIELD 

LEEDS 

DONCASTER 

Rotherham 

NOTTINGHAM 

YORK 

Goole 

Gainsborough Lea Road 

LINCOLN 

HULL 

TRAVEL 

INFORMATION 

FOR DISABLED 

PASSENGERS 

CARDIFF 

BRISTOL 

LONDON 

THE POLICY IS ALSO AVAILABLE IN LARGE PRINT FORMAT 

AND BRAILLE. CALL OUR CUSTOMER SERVICES ON 

0845 603 4852 FOR ASSISTANCE. 

DISABLED PERSON’S 

PROTECTION POLICY 

For full information about Grand Central services and tickets visit 

www.grandcentralrail.com 

Grand Central Railway Company Limited, River House, 

17 Museum Street, York YO1 7DJ. 

Call 0845 603 4852 

Published by Grand Central Railway Company Limited. Registered in England No. 03979826. 

Registered Office: 2 Temple Back East, Temple Quay, Bristol BS1 6EG 

All information correct at time of going to print. 108987


CONTENTS 

1. GRAND CENTRAL 3 

2. DEVELOPING OUR DISABLED PERSONS PROTECTION POLICY 3 

3. STATEMENT OF POLICY 3 

4. ARRANGING A JOURNEY 4 

4.1 Information 4 

4.2 Tickets and reservations 4 

5. STATIONS 5 

5.1 Interchange with other transport 5 

5.2 Car parking facilities 5 

6. TRAINS 6 

6.1 Access to trains 6 

6.2 Electric mobility scooters 7 

6.3 On-train facilities 7 

7. SERVICE DISRUPTION 7 

8. STAFF TRAINING 8 

9. COMMUNICATION OF THIS DISABLED PERSON’S PROTECTION POLICY 9 

10. NATIONAL RAIL STANDARDS 9 

11. CONSULTATION ARRANGEMENTS 9 

12. MANAGERIAL ARRANGEMENTS 9 

13. CONTACTS 10 

14. STATION INFORMATION 11 

15. ROUTE MAP 19


1. GRAND CENTRAL 

Grand Central provides a high quality, affordable service on two routes. Our ‘North 

Eastern’ service links Sunderland, Hartlepool, Eaglescliffe, Northallerton, Thirsk and 

York with London Kings Cross. Our ‘West Riding’ service links Bradford, Halifax, 

Brighouse, Wakefield, Pontefract and Doncaster with London Kings Cross. 

2. DEVELOPING OUR DISABLED PERSONS 

PROTECTION POLICY 

It is a condition of our European Passenger License and statement of our National 

Regulatory Provisions that we develop a Disabled Person’s Protection Policy for 

the benefit of our disabled customers. This policy highlights our commitment to 

providing high standards of customer service, and where practical, enhances 

access to our trains and to the stations where our services call. We are committed 

to implementing all relative legislative requirements which include the Disability 

Discrimination Act 1995. 

Our Disabled Person’s Protection Policy follows the “Guidance on Disabled Person’s 

Protection Polices” issued by the former Strategic Rail Authority in April 2002, the 

“Railways for All – The Accessibility Strategy” issued by the Department for Transport 

in March 2006 and the Association of Train Operating Companies “Rail Travel for 

Disabled Passengers” guidance. 

Nothing in our Disabled Person’s Protection Policy shall require us to breach any 

obligations in our acted Railway Safety Case, the Health and Safety at Work Act or 

our obligations to comply with Railway Group Standards. 

3. STATEMENT OF POLICY 

It is our policy that all passengers should be able to travel with us at ease and with 

confidence. We are committed to providing high standards throughout your journey 

and we recognise the need to provide all our passengers, including those with 

disabilities, with information about our services, our trains and the stations at which 

we call. 

Through this Disabled Person’s Protection Policy, we aim to improve the services 

provided for disabled people and demonstrate how we work with other Train 

Operating Companies to make improvements to accessibility at stations where our 

services call. 

It is the responsibility of the station operator to assist disabled passengers within the 

station environment. Grand Central does not manage any stations. Full details of 

station access arrangements and facilities are found in section 14. Where reasonably 

practical Grand Central will arrange assistance at stations and our train crew will 

assist disabled passengers boarding and alighting our trains. 

If there is any physical feature that makes it impossible or unreasonably difficult for 

a disabled person to use a Grand Central served station, we will work with the 

station facility owner and Network Rail (as landlord) in the removal or alteration of 

this feature, or in the provision of a reasonable means of avoiding it as required 

under the Disability Discrimination Act 1995 part 3. 

Our trains are approved for service by the Department for Transport (DfT), but with 

some exemptions from the Rail Vehicle Accessibility Regulations 2000 (RVAR) for 

our older carriages. All newly built trains will meet the full RVAR requirements. 

Our company structure reflects the importance we apply to meeting the needs of 

our disabled passengers. We look forward to working with our passengers with 

disabilities to further improve accessibility and service. 

We are committed to staff training and we work with stakeholder groups to ensure 

that a continuous improvement cycle exists. 

Our Disabled People’s Protection Policy is a live document and is reviewed annually 

by our Board of Directors. We consult with relevant stakeholders, including user 

groups as amendments are progressed, and submit the revised Disabled Person’s 

Protection Policy to the Department for Transport for approval, on an annual basis. 

4. ARRANGING A JOURNEY 

4.1 Information 

Our assisted travel helpline can help you: 

• Plan your journey 

• Reserve your seat and if you require it, space for a wheelchair. 

• Book assistance for all parts of your journey regardless of which train 

company you use 

Assisted Travel Helpline 0844 811 0072 (08:00 - 20:00) 

Assisted Travel Helpline text phone service 0845 305 6815 (08:00 - 20:00) 

Further information relating to our services can be found in our timetable guides. 

This includes train times, fares and on board information. Timetable guides are 

available on board our trains, at staffed stations where we call and from our website. 

www.grandcentralrail.com 

4.2 Tickets and reservations 

Tickets can be purchased via our web site www.grandcentralrail.com, from 

station ticket offices, from our on train staff, from our head office, or by calling 

0844 811 0071 (08:00 - 22:00). 

Most booking offices and travel centres on our route operate induction loops for 

people with hearing difficulties and have adjustable height counters for wheelchair 

users. Detailed information for each station Grand Central stops at is available in 

section 14. 

Disabled Persons Railcards are accepted on our trains and when purchasing 

Grand Central tickets. 

If you require a wheelchair space, we recommend you reserve seats or wheelchair 

spaces at least 48 hours in advance, both for yourself and any travelling 

companions. This can be arranged by calling our Assisted Travel helpline or by 

visiting any ticket office. We use the Assisted Passenger Reservation Service 

which enables us to book suitable on-train accommodation for all train companies. 

Text phone users have a separate number. 

Or you can buy your tickets and make seat reservations when calling our assisted 

travel helpline. 



3 4


5. STATIONS 

Grand Central seeks to work in cooperation with station operators to progressively 

improve station facilities. Section 14 of this policy contains detailed information on 

the accessibility of the stations where our trains call. This includes the times when 

these stations are staffed to provide assistance. 

Where a station is not accessible for a particular journey, a suitable alternative 

station will be recommended. If this is not possible, the station operator will provide 

transport for you to the nearest accessible station at no extra cost. 

At our main stations, information will be provided in the event of delays or platform 

alterations. This will be provided by means of public address announcements and 

information display screens. At unstaffed stations ways of obtaining train running 

information will be on display. We continue to work with each station operator to 

improve the availability and quality of real time train running information. 

We welcome comments from you about services that are unavailable or inoperable 

and cause you inconvenience. All comments should be addressed to our Operations 

Director at our head office, or by informing a member of our train crew. We will notify 

the relevant station operator immediately on your behalf to ensure that the services 

are restored or improved as soon as practicably possible. If any service becomes 

unavailable this will be detailed on our website within 24 hours. 

5.1 Interchange with other transport 

If you will require assistance to interchange to other modes of transport like taxis, 

you can book assistance via our Assisted Travel Helpline or contact the station 

operator. The majority of stations served by us have a taxi rank with wheelchair 

compliant taxis available. Further information is available in section 14. 



We work proactively with other public transport operators who provide an interchange 

service at stations to ensure accessibility of vehicles. 

5.2 Car parking facilities 

The majority of stations served by us have car parking facilities with disabled 

parking spaces. For full details please see section 14. These dedicated parking 

bays are situated as close to the station entrance as possible. 

6. TRAINS 

Grand Central’s train fleet consists of Class 180 trains and refurbished traditional 

High Speed Trains (HST). 

TRADITIONAL HIGH SPEED TRAIN 

Power Car 

London end 

A 

(Selected 

trains only) 

CLASS 180 TYPE TRAIN 

B C E F D 

London end 

Buffet 

B 

C 

First Class 

Disabled 

Access 

D E F 


Access 


Toilet 

Disabled Access 

& Baby Changing 

Disabled Toilet 

Northern end 

First Class 

Our Class 180 trains have designated wheelchair positions and an accessible toilet 

facility. Wheelchair positions are available in both Standard and First Class with an 

accessible toilet facility located close by. The Class 180’s were built to meet the 

current Rail Vehicle Accessibility Regulations. 

Our refurbished High Speed Train fleet has two designated wheelchair positions 

in Standard class with a nearby accessible toilet facility. These trains have 

manually-operated doors with narrow vestibule areas and aisles. This type of train 

accommodates a standard wheelchair (no larger than 70cm wide and 120cm long). 

Wheelchairs cannot access the first class coach. 

All of our trains have priority seats bookable by passengers with a legitimate claim 

to use them. These seats can be reserved by calling our Assisted Travel helpline. 

When we refurbish our trains we take account of the Rail Vehicle Accessibility 

Regulations and look for opportunities to improve accessibility. 

6.1 Access to trains 

We encourage people with disabilities to plan their journey in advance to allow us 

to make sure that they can travel in comfort and with confidence. If you require 

assistance please contact our Assisted Travel helpline at least 48 hours in advance 

of your journey. 

Assisted Travel helpline 0844 811 0072 (08:00 - 20:00) 

Assisted Travel helpline text phone service 0845 305 6815 (08:00 - 20:00) 

If you are unable to book in advance we will seek to do everything possible to 

ensure that you have the same level of comfort and service. Please contact a 

member of station staff on arrival with any assistance requirements. 

A wheelchair ramp is available on all our trains. If you have booked wheelchair 

assistance, you should contact a station representative on arrival who will ensure 

you are assisted to the platform and onto the train. 

At unstaffed stations please make your own way to the platform and our on train 

team will be available to help you board and alight. 

Buffet 

Power Car 

Northern end 

5 6


6.2 Electric mobility scooters 

Because scooters come in a wide variety of shapes and sizes, many have problems 

on trains, including: tipping backwards on ramps; being heavier than the ramp's 

safe working load; or being the wrong shape to manoeuvre safely inside a carriage. 

Mobility scooters are therefore not suitable for use onboard our trains. We can convey 

folded, lightweight scooters as luggage, but you must have someone with you that 

can lift the scooter on and off the train. 

6.3 On-train facilities 

Our train services offer the following facilities – 

• Buffet counter 

• At seat service via an on board host in First Class 

• Reservations 

• Reservable priority seating 

• Passenger information via manual public address on our traditional 

High Speed Trains 

• Passenger information via manual public address, automated public 

address and information screens on our class 180 trains 

• Accessible toilet facility 

• On-board portable ramp 

• Graphic evacuation signage 

• Colour contrasting grab rails 

Our on board team will do their best to make your journey as comfortable as 

possible. Please advise any member of the on board team if you require 

refreshments but are unable to reach the buffet counter. 

Our on board team have been trained to ensure they make clear, consistent, 

audible announcements. We will ensure that when the name of an approaching 

station is announced, consideration is given to the need to allow an adequate 

period of time for passengers to prepare to leave the train. If you have any 

problems hearing the announcements you should advise the on board team; 

they will be happy to help you throughout your journey. 

7. SERVICE DISRUPTION 

If you have booked your journey through the Assisted Person’s Reservation System 

we will attempt to notify you of any changes that may restrict your journey, for 

example late notice engineering works. When service disruption occurs en-route, 

our Senior Conductor will keep passengers informed and review assistance 

arrangements for disabled passengers. 

Our on board teams are trained in evacuation procedures from trains. Where it 

becomes necessary to undertake an emergency evacuation of one of our trains, 

the Senior Conductor will make the necessary arrangements for passengers who 

require assistance. 

All stations have an individual evacuation plan that describes its procedures to be 

adopted in the event of a fire, security alert or similar incident. The station staff are 

trained in these procedures. 

In times of disruption, we will do everything possible to minimise delay and 

inconvenience to you. We will ensure that when replacement buses and taxis are 

required, they are fit for purpose and no additional costs will be passed onto you. 

Details of planned engineering works may be obtained from the notice boards at 

the stations where we call and from National Rail Enquiries on 08457 48 49 50 or 

through our Assisted Travel helpline. 

8. STAFF TRAINING 

We are committed to the training and development of our staff. As part of our 

training commitments, our staff undertake disability awareness training. The training 

course is reviewed and updated in line with industry legislation, in partnership and 

consultation with local disabled persons groups and when any material changes 

take place to our trains or facilities. 

Our staff are trained to: - 

• Understand the term disability 

• Understand the legal obligations that apply to the service we provide and how 

they impact upon staff roles 

• Ensure they use the correct language and terminology when communicating 

with disabled passengers 

• Have increased awareness of disability through a range of training tools 

and simulation 

• Have an understanding of the correct techniques to use when offering and 

providing assistance, especially those involving manual handling such as ramps 

and wheelchairs 

• Understand that an increasing number of disabled passengers chose to travel 

independently 

• Understand the role of assistance dogs in dealing with blind and deaf people 

and those suffering from epilepsy. 

7 8


9. COMMUNICATION OF THIS DISABLED 

PERSON’S PROTECTION POLICY 

Our policy is available on request, free of charge. Copies can be ordered in large print 

(please state the type and size you require) and in other formats such as Braille. 

Please contact our Customer Services team with your requirements via 

customer.services@grandcentralrail.com or at our head office. 

Grand Central Railway Company Ltd, 

River House, 

17 Museum Street 

York, YO1 7DJ 

0845 603 4852 

You can also find the policy on our website at www.grandcentralrail.com 

10. NATIONAL RAIL STANDARDS 

We have adopted the Association of Train Operating Companies National Rail 

standards, where relevant, as a guide to best practice and we are involved in the 

development of improved processes to support these standards. 

11. CONSULTATION ARRANGEMENTS 

We recognise the importance of liaison with groups representing the interests of 

disabled people. Our directors and senior managers will represent the business 

at local and national forums as appropriate. 

No changes will be made to the Disabled Person’s Protection Policy without prior 

consultation through the appropriate forums, which include the Department for 

Transport, Passenger Focus and the Disabled Persons Transport Advisory Committee. 

12. MANAGERIAL ARRANGEMENTS 

Our Disabled Person’s Protection Policy is approved by the board of Grand Central 

Railway Company Ltd. This policy will be the direct responsibility of the Operations 

Director who will have responsibility for integrating the arrangements into the 

company business plan and other management processes, including measurement 

of the company’s progress against its accessibility goals. 

The Operations Director will ensure the policy is fully represented at the planning 

stage of all major projects. This will ensure the requirements of passengers with 

special needs are represented at Grand Central board level and that briefings are 

cascaded throughout the organisation. 

Managers and staff are made aware of their specific responsibilities through their 

training programmes and through team briefing processes. The team briefing process 

provides the opportunity for staff to be kept up to date with developments concerning 

disabled passengers and in addition provides valuable feedback. 

Affordability of proposed projects to enhance our trains are appraised by the board. 

Relevant appraisals include evaluation of potential accessibility or other 

improvements to meet the standards recommended in this policy. Such benefits will 

be specifically highlighted in investment proposals to enable further consideration 

to be given in the event that normal financial criteria cannot be met. 

The Disabled Person’s Protection Policy is a live document, reviewed annually 

through the company’s managerial group before submitting it for approval to the 

Department for Transport. The group looks specifically at progress towards 

improvements, recommendations for changes, comments received from users 

and evaluation of technological advancements. 

To comply with the company’s compliance with accessibility an annual report is sent 

to the Department for Transport on the anniversary of the approval of this policy 

detailing progress made in achieving our objectives and highlighting any 

difficulties that have been experienced in delivering the commitments. 

13. CONTACTS 

Our Assisted Travel helpline can help you plan your journey, buy a ticket, reserve 

a seat or space, and arrange additional assistance. 



For timetable and train running information please contact the 

National Rail Enquiry Service. 

National Rail Enquires 08457 48 49 50 

National Rail Enquires text phone 0845 60 50 600 

You can also text your station name to 8 49 50 for live departure and arrival times 

direct to your mobile. 

For Customer Services please write to: 

Grand Central Railway Company Ltd, 

River House, 

17 Museum Street, 

York, YO1 7DJ 

0845 603 4852 (Monday - Saturday 07:00 - 21:00, Sunday 08:00 - 21:00). 

or email customer.services@grandcentralrail.com 

9 10


14. STATION INFORMATION 

BRADFORD EAGLESCLIFFE INTERCHANGE 

Station Operator 

Northern Rail/West Yorkshire Passenger Transport Executive (WYPTE) - 0845 000 0125. 

Lounges 

A waiting room is available on platforms 1 and 2. 

Buffet 

A shop serving hot drinks and sandwiches is available on the platforms, and a café with seating is 

on the interchange concourse. 

Station/Platform Access, Wheelchair Availability 

There is step free access to the station concourse via lifts or a ramp with level access from the station 

concourse to all platforms. As items on the platform may obstruct the access ramp to Grand Central 

services wheelchair bound passengers need to arrive 20 minutes before departure. There is a large 

step from the train to the platform at the London end of the station. Wheelchairs are available from 

within the station. 

Customer Information Systems 

A Customer Information System is located on the main concourse and all platforms. 

Disabled Parking 

There are no car parking spaces. 

Pick-up Set-down points 

A drop off and pick up point is available. 

Ticket Office 

The office is open Monday – Saturday 0600 to 2015 and Sunday 0800 to 2015. 

The ticket office has an induction loop fitted. 

Telephones 

Public telephones are available on the station and on the interchange concourse. 

Toilets 

Accessible toilets are available on the interchange concourse. 

BRIGHOUSE 

EAGLESCLIFFE 


Northern Rail - 0845 000 0125. 

Lounges 

There are no waiting rooms but waiting shelters are provided on both platforms and are accessible 

by wheelchair. 

Buffet 

There is no buffet service. 


A step free access to the station and access via the ramped road bridge leads to the platforms. 

Wheelchairs are not available from within the station. 


A Customer Information System is located on all platforms. 


There are 2 disabled parking spaces. 


Drop off and pick up is available at the front of the station. 

Ticket Office 

There is no ticket office, this is an unstaffed station. 

Tickets must be purchased beforehand or onboard the train. 

Telephones 

The nearest public telephone is five minutes from the station. 

Toilets 

There are no toilets at the station. 

DONCASTER 

EAGLESCLIFFE 


East Coast - 08457 225 333. 

Lounges 

There are secure waiting rooms with seating available and accessible by wheelchair. 

Buffet 

Buffet facilities are available throughout the station providing hot and cold refreshments and hot food 

and snacks. 


There is step free access to the station concourse and via lifts to all platforms. 

Wheelchairs are available from within the station. 


A Customer Information System is available on the concourse and all platforms. 


Parking spaces are available in the long stay and short stay car parks. 


Drop off and pick up is available from the station portico. 

Ticket Office 

The ticket office is open Monday – Thursday 0515 to 2000, Friday 0515 to 2010, 

Saturday 0515 to 2000 and Sunday 0800 to 2000. 

Telephones 

Public telephone are available. 

Toilets 

Accessible toilets are available on the concourse. 

EAGLESCLIFFE 


Northern Rail - 0845 000 0125. 

Lounges 

A waiting shelter is located between Platforms 1 and 2, and is accessible by wheelchair. 

Buffet 

There is no buffet. 


There is step free access to the station platform. Wheelchairs are not available from within the station. 


There is currently no system available. 


There are car park spaces, but with no designated disabled space. 

Blue badge holders are able to park in the area free of charge. 


There is no designated area. 

Ticket Office 

There is no ticket office, this is an unstaffed station. 

Tickets must be purchased onboard the train. 

Telephones 


Toilets 

There are no toilets at the station. 

11 12


HALIFAX EAGLESCLIFFE 


Northern Rail - 0845 000 0125. 

Lounges 

There is a secure waiting room between Platforms 1 and 2 which is accessible by wheelchair. 

Buffet 



There is access to station platforms via the lift. Wheelchairs are not available from within the station. 


A Customer Information System is provided on the main concourse and all platforms. 




A drop off and pick up point is available at the station entrance . 

Ticket Office 

The ticket office is open Monday – Saturday 0550 to 2350 and Sunday 0855 to 2320. 

An induction loop is fitted. 

Telephones 

A public telephone is located on the station. 

Toilets 

There is an accessible toilet (National Key system) on the station. 

LONDON EAGLESCLIFFE KINGS CROSS 


Network Rail - 08457 11 41 41. 

Lounges 

There are secure waiting rooms adjacent to the Travel Centre and Platform 8. 

These are accessible by wheelchairs. 

Buffet 

There are numerous food and refreshment outlets available. 


There is step free access to the station and all platforms. Wheelchairs are available from within the station. 


A Customer Information System is provided on the main concourse and all platforms. 


There is no parking at this station. 


A drop off and pick up point is available at the side entrance to the station. 

Ticket Office 

The ticket office is open Monday – Friday 0500 to 0136, Saturday 0500 to 0036, Sunday 0530 to 0136. 


Telephones 

Public telephones are available. 

Toilets 

There is an accessible toilet at this station. 

HARTLEPOOL 

EAGLESCLIFFE 


Northern Rail - 0845 000 0125. 

Lounges 

There are secure waiting rooms with seating available in the ticket hall. These are open during ticket 

office opening times and are accessible by wheelchair. 

Buffet 



There is step free access to the station and platform. Wheelchairs are not available from within the station. 


A Customer Information System is being installed during 2010. 


There are parking spaces available. 


A drop off and pick up point is at the front of station. 

Ticket Office 

The ticket office is open Monday – Saturday 0700 to 1820, but closed on Sundays. An induction loop is fitted. 

Telephones 

A public telephone (card only) is located in the Booking Hall. 

Toilets 

There is an accessible toilet on the station. 

NORTHALLERTON 

EAGLESCLIFFE 


First TransPennine Express - 0845 600 1671. 

Lounges 

There are secure waiting rooms with seating available on Platforms 1 and 2. 

Waiting rooms are available during ticket office opening times. These are accessible by wheelchair. 

Buffet 

A shop is available serving hot drinks and sandwiches. 


There is step free access to the station. Access to each platform is via a ramped subway. 



A customer Information System is provided in the booking hall and on all platforms. 


There are parking spaces available including 10 long stay and 2 short stay disabled spaces. 



Ticket Office 



Telephones 

A public telephone is located on the station. This is not accessible for wheelchair users. 

Toilets 

There is an accessible toilet on the station. 

13 14


PONTEFRACT EAGLESCLIFFEMONKHILL - SHORT PLATFORMS 


Northern Rail - 0845 000 0125. 

Lounges 

There are waiting shelters on both platforms. These are not accessible by wheelchair. 

Buffet 

There is no buffet at this station. 


This station has short platforms and not all doors will open. There may not be access to the dedicated 

wheelchair space. The London bound platform is accessed via a stepped footbridge and is not accessible 

to wheelchair users. Disabled customers travelling towards London who are unable to use the footbridge 

may join the train at Wakefield Kirkgate. Level access is available from the car park to the Bradford bound 

platform. Wheelchairs are not available from within this station. 


An audio based Customer Information System is available at this station. Display screens are not provided. 


There is 1 disabled parking space. 



Ticket Office 

There is no ticket office. This is an unstaffed station. Tickets must be purchased onboard the train. 

Telephones 


Toilets 

There are no toilet facilities. 

SUNDERLAND 

EAGLESCLIFFE 


Northern Rail - 0845 000 0125. 

Lounges 

There are no waiting rooms however secure seating is available on the platforms and station concourse. 

This is accessible by wheelchair. 

Buffet 

There is no buffet however a number of food outlets are available around the station area. 


There is step free access to station and platforms. Wheelchairs are available from within the station. 


A Customer Information System is available on the concourse and platforms. 


There is no parking at this station. 


Drop off and pick up is available adjacent to the station entrance. 

Ticket Office 

The ticket office is open Monday – Saturday 0555 to 1855, Saturday 0555 to 1755 and Sunday 0800 to 1730. 


Telephones 

A public telephone is located in the Booking Hall. 

Toilets 


THIRSK EAGLESCLIFFE 


First TransPennine Express - 0845 600 1671. 

Lounges 

There is a secure waiting room with seating available on the London bound platform which is open 

during ticket office opening times. This is accessible by wheelchair. Shelters are available on both 

platforms. The shelter on the Northbound platform is not accessible to wheelchairs. 

Buffet 



Step free access to platforms is via a barrow crossing. This crossing is only available during ticket office 

opening times. Wheelchairs are available from within the station. 


A Customer Information System is available on the platforms. 


The car park has 38 spaces, 2 of these are disabled spaces. 



Ticket Office 


There is no induction loop fitted. 

Telephones 

A public telephone (card only) is located in the Booking Hall. 

Toilets 

A toilet is available but the door width is restricted. 

WAKEFIELD EAGLESCLIFFE KIRKGATE 


Northern Rail - 0845 000 0125. 

Lounges 

There are no waiting rooms but there are waiting shelters on platforms 2 and 3. 

These are accessible by wheelchair. 

Buffet 



Access to station and platforms is via a ramped subway. Grand Central services depart from platform 3. 

Wheelchairs are not available from within the station. 


An audio based Customer Information System is available at this station. Display screens are not provided. 





Ticket Office 

There is no ticket office. This is an unstaffed station. Tickets must be purchased onboard the train. 

Telephones 

A public telephone is available on platform 1. 

Toilets 


15 16


YORK EAGLESCLIFFE 


East Coast - 08457 225 333. 

Lounges 

There are secure waiting rooms with seating available. These are accessible by wheelchair. 

Buffet 

Buffet facilities are available throughout the station providing hot and cold refreshments and snacks. 


There is step free access to the station and platforms via a passenger lift. 



A Customer Information System is available on the concourses and all platforms. 


There are disabled parking spaces available in both the long stay and short stay car parks. 


A drop off and pick up point is available at the station portico. 

Ticket Office 

The ticket office is open Monday – Thursday 0530 to 2100, Friday 0530 to 2200, Saturday 0545 to 2100 

and Sunday 0730 to 2130. An induction loop is fitted. 

Telephones 

Public telephones are available on the station. 

Toilets 

There is an accessible toilet at this station. 

17

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