BD08_534 Byker 12pp newsletter -2.indd - Your Homes Newcastle

Byker 

info 

your Byker, 

your news

Useful numbers 

Who to contact 

Police 

When to ring 

In an emergency, if someone’s life is in danger or a crime is 

taking place. 

To report all other crimes or incidents or for general 

information and advice. 

For the deaf and hard of hearing. 

Minicom text. 

Phone number 

999 

08456 043 043 

01661 820 915 

07786 200 815 

Neighbourhood helpline 

Night-Watch 

Fire and Rescue service 

Fire Community Safety Team 

Type-talk 

Private Rented Project 

Environmental concerns 

Newcastle City Council 

switchboard 

Repaircall 

Byker Community Housing 

Office 

Newcastle Civic Centre 

Byker Ward Councillors 

Newcastle East and Wallsend 

Member of Parliament 

Byker Ward Co-ordinator 

To report noise nuisance, broken street lights, rubbish, 

litter or fly tipping, dog fouling, abandoned vehicles, 

vandalism and graffiti. 

Emergencies 

Fire Safety Officers, Fire Prevention Team 

This enables deaf, deaf-blind and speech impaired people 

to contact ALL emergency services. 

For problems with private rented properties 9am – 5pm 

Monday – Friday surgery. 

To report problems with street cleaning, graffiti, trees, 

bushes, shrubs, pavements. 

24 hours freephone 

Cllr George Allison 

Cllr Veronica Dunn 

Cllr Nick Kemp 

Nick Brown MP 

Caroline Collinson 

0300 1000 101 

999 

0191 444 1144 

18000 

0191 273 6103 

0191 274 4000 

0191 232 8520 

0845 113 8888 

0191 278 1555 

0800 091 1252 

0191 265 8995 

0191 276 1358 

0191 240 3068 

0191 261 1408 

0191 277 3564 

Contents 

page 3 

page 5 

page 6 

Byker - update 

What does PFI mean? 

Questions and answers 

page 8 

page 9 

Byker regeneration plan 

What is a listed building? 

page 11 The Byker Heritage 

Partnership Agreement 

page 2

Welcome 

to the 1st 

edition of 

Bykerinfo 

We’ve produced this newsletter 

to give residents across Byker 

up-to-date information about 

how we’re working to improve 

Byker as a place to live and 

work. 

This first issue explains our current proposals to 

attract new investment to Byker by way of the 

Government’s Private Finance Initiative (PFI). 

We’re keen to get your comments on the 

newsletter. You can do this by contacting YHN’s 

Communications team on 

0191 278 8719 or by e-mail 

communicationsteam@yhn.org.uk 

Published by Newcastle City Council and Your 

Homes Newcastle in April 2009. 

Byker - update 

Since the turn of the millennium Byker has benefited from a 

range of general improvements - with CCTV, Street Wardens 

and ‘gating off’ schemes making a particularly big impact. 

It started back in 2001 when the Byker 

Forum worked with local housing officers 

and community development staff to make 

a successful bid for CCTV for the Byker 

redevelopment area. 

The Government were impressed that tenants 

had led the planning and design of the project, 

and approved the project. 

This was then complemented in 2002 with the 

introduction of the Street Wardens Scheme. 

The wardens are working closely with the 

council and local housing officers to deal with 

environmental issues, which has helped reduce 

anti-social behaviour and the fear of crime. 

page 3

It hasn’t all been about safety and 

security though 

Byker is benefiting from having less empty 

properties in and around the estate. In 2004 

there were over 170 empty properties at any one 

time; this has now been reduced to 15. 

Empty properties are also being let faster. In 2007 

it took an average of 84 days to let a property; 

now it takes 35 days. These are big achievements 

for the Byker Community Housing Office (Byker 

CHO) and their partners. 

As well as reducing rental loss considerably these 

changes have removed the blight of boarded up 

properties from the estate. This has also improved 

the demand for properties in Byker. 

Reducing crime and the fear of crime 

Another important factor in reducing crime and 

the fear of crime has been the large number 

of ‘gating off’ schemes completed throughout 

Byker. These have typically been funded through 

Byker CHO’s Area Housing Project Fund and YHN’s 

Planned Environmental Maintenance Schemes. 

Gating off has given tenants and residents 

defensible space and encouraged people to 

take responsibility for communal land close to 

their homes – making this estate much easier to 

manage for agencies like Newcastle City Council, 

YHN and Northumbria Police. 

Further schemes are now being designed. Like 

all improvements taking place in Byker they have 

been given support from English Heritage so they 

blend in with the design of the estate. 

Tenants and housing staff have been working 

for the past year on the newly formed Byker 

Neighbourhood Agreement. The agreement gives 

tenants extensive information about standards 

of service and what they can expect in terms of 

performance from YHN. It also gives tenants and 

residents information about how they can be 

involved in Byker. 

The diversity of modern Byker 

Young people from the area have 

completed a grand piece of art which 

now takes pride of place on the Byker 

Community Housing Office wall. 

They worked with artist Allison McGowan 

to design and install a mural that shows the 

diversity of modern Byker. 

Bykerinfo page 4

What does PFI mean? And 

what might it mean for Byker? 

What is it? The private finance 

initiative (PFI) is used to fund major 

new public building projects, 

including hospitals, schools, prisons 

and roads. Private companies 

raise the finance to complete a 

public sector project. They are also 

contracted to maintain the project 

while a public authority (in this case 

Newcastle City Council) uses them. 

Once the work is complete, the 

public authority begins to pay back 

the private companies for the cost of 

the buildings and their maintenance, 

plus interest. 

Background. Byker estate was 

built between 1969 and 1983 to 

a masterplan by British architect 

Ralph Erskine, and is currently home 

to around 4,500 people in 2,000 

dwellings. Byker is regarded as one 

of the most important and influential 

social housing schemes of the period. 

Improving the estate. YHN’s 

programme of Modern Homes work 

on the Byker estate is ongoing and 

approximately one quarter of the 

estate has now been completed. All 

homes will meet the Government’s 

Decent Homes standard by the end 

of 2011. 

However, these works only offer 

part of the solution to the complex 

needs of the estate. Also, the cost 

of improving the estate is much 

bigger than the funding available 

under the Government’s Decent 

Homes programme. To restore the 

estate to its original condition and 

to transform it to 21st century 

living needs significant additional 

investment. 

Investment. We have considered 

a number of ways to attract the 

investment needed and decided 

that PFI is currently the best option 

available. We decided to submit 

an “Expression of Interest” to the 

Government in July 2008. 

The Government will let us 

know whether we have been 

successful in our bid in late 

Spring/early Summer 2009. If we 

are successful, the next thing we 

would need to do is complete 

a detailed Business Plan, which 

would take about a year to 

complete. Either way, we will 

involve you in decisions about 

how we take Byker forward. 

Works under a PFI project would 

not start until 2013, but YHN’s 

Modern Homes programme 

would continue in the meantime. 

The Byker Housing PFI project will 

build on recent investment in the 

area with an extensive programme 

of environmental improvement and 

remodelling, developing new homes 

for sale and to rent on an adjoining 

site, and external works to conserve 

and enhance the listed estate. 

It would also include the restoration 

of derelict and underused housing 

and community buildings, including 

Bolam Coyne, Raby Cross and the 

Hobby Rooms, and a new 24-unit 

Learning Disability Extra Care Unit on 

the site of the former Clifford Road 

Training Centre. 

page 5

Byker PFI questions 

What part of Byker is the 

subject of the PFI proposal? 

The Byker redevelopment area is the area in and 

around the Byker Wall. It is the area redeveloped 

by Ralph Erskine between 1968 and 1983. 

Geographically it is the area to the east of Byker 

Bank, the south of the Byker bypass, west of 

Allendale Road and north of Walker Road. 

How will the community be 

involved? 

The community will be involved at every step 

of the project, building on the findings of 

consultation that has taken place in Byker 

recently. We will work with the Ward Committee, 

Byker Forum and other Byker residents’ groups, 

supported by an Independent Tenant Adviser to 

ensure that the community’s views are fully taken 

into account. The involvement of the residents 

of Byker is critical to ensuring that the project is a 

success. 

When would it start? 

If we are successful in getting Government 

approval for the project we would not expect 

work to start until 2013. Between now and 

then we would be talking to local people to 

find out exactly what they want, specifying the 

requirements, surveying the properties, appointing 

a partner from the private sector and getting 

planning permission for the works. However, 

YHN’s Modern Homes programme will continue in 

the meantime. 

Would YHN manage our 

homes? 

Our preference is for YHN to continue to manage 

the properties in Byker as we believe that this 

provides the best and most cost-effective service 

to residents. 

Would rents be higher under 

the PFI? 

The council and YHN would continue to set rents 

for the properties on the Byker estate and they 

would not increase because of the PFI. 

Why would the contract last 

so long? (25 or 30 years) 

This is because the private sector partner would 

need to borrow a large amount of money from its 

own funders to finance the works to start with. 

This finance is then repaid during the contract 

period by the council (with support from the 

Government) paying a monthly charge for the 

assets and services provided. The period of the 

contract would be set to make sure the private 

sector partner can earn back the money it needs 

to repay its borrowings, providing it performs the 

contract services properly over this period. 


and answers 

What would happen at the 

end of the contract? 

The costs of the project would all have been 

repaid, the Government subsidy would end and 

the properties would be “handed back” to the 

Council in a condition that was specified at the 

start of the contract. 

What would happen to 

the people who own their 

homes? 

There are a number of residents (approximately 

180) who have bought their properties through 

the Right to Buy or on the open market. We 

would liaise with each owner individually to 

make sure that they are aware of the works to be 

carried out to the estate and where possible, to 

give freeholders the opportunity to buy into the 

refurbishment works. 

Who would repair our 

properties? 

The repairs and maintenance of the properties 

in Byker would be carried out by the private 

sector partner. We would have agreed a detailed 

specification of works, response times and other 

quality standards and there would be checks 

carried out to ensure that these standards are 

met. This is no different to the Modern Homes 

programme, which is carried out by private 

companies under contract to YHN. 

What happens if it goes 

wrong? 

If the private sector partner does not fulfil their 

contractual obligations their payments would be 

reduced under the agreed “payment mechanism” 

which is part of the contract. If the partner’s 

performance was very bad over a period of 

time, the council would be able to terminate the 

contract. 

What would happen to the 

community facilities in Byker? 

The community buildings would remain on the 

estate and would continue to be owned and 

managed by the council. They would be improved 

and refurbished in line with the other properties 

across the estate. 

Would there be better public 

transport? 

Public transport is not part of the PFI project 

itself but will be looked at as a part of the wider 

Regeneration Plan for Byker. The PFI project does 

include environmental improvements which would 

improve vehicle access to the estate. 

Would there be more homes 

for rent? 

It is proposed that the vacant South Byker site (to 

the north of Walker Road) should be developed 

as part of, or alongside, the PFI project. This 

development would include a percentage of 

affordable housing for sale and rent. 

page 7

Byker Regeneration Plan 

Like much of the East End of Newcastle, Byker has social issues 

that need to be addressed at the same time as we look to improve 

the local environment and homes. 

So far we have gathered information to understand 

the current position of Byker so we can decide what 

needs to be done to ensure Byker has a sustainable 

future. Issues like education, health, housing 

problems and community safety are being looked 

at. 

We know that there are high levels of deprivation 

but there are also many good things going on 

which are tackling those problems. The proposed 

Regeneration Plan will build on what is already 

happening. It will look in a practical way to 

tackle the challenges and to bring together the 

opportunities so that more can be done to improve 

the area and help the people who live there. 

It is early days for the Plan. It is important that 

the Plan reflects what you, as local people, feel is 

important for you and your area. You will have the 

opportunity to give us your views; look out for more 

details soon. 

District and group heating 

District heating, also called communal or group heating, consists 

of a large central heating system which supplies the heating and 

hot water for a block or group of properties. 

Your Homes Newcastle manages almost 4,000 

properties that have district heating. The largest 

of these is at Byker servicing 1,900 properties. 

The Byker system has been maintained since the 

estate was built and some major works have also 

taken place including replacement of the boiler. 

Through the internal package of the Modern 

Homes programme, all properties will receive 

upgraded controls, thermostatic radiator valves 

and a timer. This work is starting on properties 

in the Byker Wall and will be completed by 

2011/2012. 

Work is also being done to look at any other 

improvements that could be made to the overall 

system and reviewing the approach to charging 

to ensure it is fair for all of the residents of Byker. 


What is 

a listed 

building? 

Buildings are chosen by the 

Government for listing if they 

are of “special architectural 

or historic interest”. Listing is 

done on the advice of English 

Heritage. 

The most important listed buildings - such as 

Hadrian’s Wall - are called Grade 1. Byker is the 

second most important type of listed building - 

Grade 2 *. 

Grade 2 * listing means that Byker is particularly 

important and of more than local interest. 

People in Byker know this very well - a few years 

ago many residents took part in preparing the 

Conservation Plan for Byker which was published 

in 2006. 

In the whole country there are only three other 

modern estates which have Grade 2* listing - so, 

even though you have always known that Byker is 

special, that has now been recognised nationally. 

What is 

listing for? 

The purpose of listing is to protect the special 

character of listed buildings and prevent 

unsuitable changes. 

The ways in which this will be done will be set 

out in a “Byker Heritage Partnership Agreement”. 

The Agreement is described on pages 11 and 12 

of this newsletter . 

page 9

What does the listing of 

Byker mean for you? 

The whole of the Byker estate is now a “listed building”. Every 

house and flat in the estate is included, as are outside features 

including fences, pergolas and planting boxes. 

Listing will not stop changes on the estate but 

the changes that do happen should preserve and 

enhance the unique character of Byker. 

This means that buildings and key parts of the 

environment cannot be demolished or altered 

or extended unless they have “listed building 

consent”. This affects the inside of buildings as 

well as the outside. 

Listed building consent is separate from other 

forms of consent which will still be needed if 

you plan to alter your home, such as planning 

approval, and landlord’s consent in the case of 

council tenants. 

So, if you want (for example) to alter your 

windows, or put on a porch or a conservatory, 

you will only be allowed to do so if you first 

obtain listed building consent. If you don’t get 

consent, you must not do the alteration. 

If you do such an alteration without getting 

listed building consent you could be fined. 

How will the listing affect the 

Modern Homes Programme? 

From the start, the Modern Homes Programme 

in Byker has been designed to meet the needs of 

listing. This means that the standards of design 

and the materials which are used in Byker are not 

the same as those used elsewhere in Newcastle. 

Listing means that the Modern Homes 

Programme needs to ensure that both internal 

and external packages support and improve 

Byker’s unique qualities. 

The outcome is that some aspects of the Modern 

Homes Programme will cost more than they 

would otherwise, and this may lead to delays to 

some aspects. 

You can find out how the Modern Homes 

Programme at your home will be affected by 

contacting YHN’s East Area Investment Team 

using the freephone number, which is 

0800 091 1255. 


The Byker Heritage 

Partnership Agreement 

What is it? 

A Heritage Partnership Agreement is a new way of dealing with large and complicated listed 

buildings such as Byker. 

It will be an agreement between Your Homes Newcastle, Newcastle City Council and English 

Heritage. Its purpose will be to provide guidance for everyone concerned with the management 

of the listed buildings which make up the Byker Estate, so that we can work together for the 

long term benefit of the estate and the people who live there. 

It will be a handy guide that will outline what physical changes are appropriate to the listed 

estate. 

Many people contributed to the Byker Conservation Plan -“A Byker Future“ in 2005. The 

Conservation Plan will be an important part of the Heritage Partnership Agreement. 

When will this 

happen? 

The Heritage Partnership Agreement 

Work began on the Byker Heritage 

Partnership Agreement last year and 

progress was reported to the Byker Ward 

Committee held in November 2008. The 

Council are currently working with YHN 

and English Heritage on the detailed 

technical content of the Agreement. 

Will it make 

things easier? 

is largely to help YHN look after the 

listed estate. It will make it easier and 

simpler to make appropriate changes and 

improvements to the properties on the 

estate. 

page 11

Repairs 

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Esta @Šóè@bî@ñ†ŠíØ@ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ informação refere-se à sua renda. Šòì@óÜ@çbmŒóyŠó Se precisar desta ó÷@Nóîóá—÷@ð–‹Ø@ðäbØómóà‚@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ 

informação em ou noutra 

YCH informations цьлью которой en français является ou предупреждение dans une autre langue, безприютности téléphonez и au предоставление : 0191 278 8633. помощи с 

língua, queira ligar para o 0191 278 8633. 

арендованным жильем. Если Вы нуждаетесь 

Repairs 

Esta informação refere-se ao pedido de reparações 

Nç‹i@ñ‡äòí—q@0191 в этой информации 

em sua casa. 

278 8633@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ 

или другом 

языке звоните по тел. 0191 278 8633. 

Se precisar desta informação em 

@òìóÝ—bØüïä@ñŠb’@ñaŠü’@çóîý@óÜ@óØ@óîóØóä†‹ØŠbØ@ðmóïäüš@ì@Your noutra língua, queira ligar para o 0191 278 8633. 

Anti-social behaviour Информация о том, как мы справляемся с антиобщественным Homes поведением. Newcastle@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷ 

Если Вы 

Right to Buy 

Esta informação refere-se ao direito que os inquilinos têm de comprar a sua habitação social. Se 

YHN general / Homes + нуждаетесь в этой информации или другом языке звоните по тел. 0191 278 8633. 

precisar @ðäbàŒ@ói@óäbîŠbïäaŒ@ãó÷@m‹ desta informação Šòì@óÜ@çbmŒóyŠó em ó÷@NpbÙi@ðmóîaŠóiòí–Šói@Šb’@ñaŠü’@ðäbØòìíäb‚@óØ@òìaŠ‡—q@ñòìó÷@ðØŠó÷ 


Asylum Kurdish seekers People unit Информация об отделе по вопросам беженцев и их благоприятного пребывания сдесь. Если 

Tenancy 

Esta informação refere-se às suas responsabilidades como inquilino social em Newcastle. Se 

Вы нуждаетесь в этой информации Nç‹i@ñ‡äòí—q@0191 278 или 

precisar desta informação em ou noutra língua, 

8633@ðäüÑïÝm@òŠbàˆ@ói@óîóè@óÙî†@ðÙ—äbàŒ@Šóè@bî@ñ†ŠíØ 

другом языке звоните по тел. 0191 278 

queira ligar para o 0191 278 8633. 

8633. 

YCH 

Esta informação refere-se ao serviço de arrendamento. Se precisar desta informação em 

Community Care Alarm Информация о службе по установлению прибора для подачи сигнала для помощи Your Homes 


Service 

Newcastle, которая предоставляет поддержку людям проживающим в г. Ньюкасле, которые 

YHN general Português / Homes + Esta informação refere-se à Your Homes Newcastle, a organização responsável pela gestão da 

считаются беззащитными по отношению к их возрасту, ограниченным физическим 

People 

Portuguese 

habitação social em nome do Município de Newcastle, e a nossa situação actual. Se precisar desta 

informação 

возможностям idioma, llame em al 

или 0191 противоправного 278 8633. ou noutra língua, 

поведения. 

queira 

Если 

ligar 

Вы 

para 

нуждаетесь 

o 0191 278 

в 

8633. 

этой информации Ésta es información или другом sobre языке cómo звоните pedir по que тел. se 0191 realicen 278 reparaciones 8633. en su casa. Si necesita esta 

Housing Management Информация información en о español нашем управлении o en otro idioma, муниципальными llame al 0191 жилыми 278 8633. домами в г. Ньюкасле. Если Вы 

Right to Buy 

нуждаетесь Ésta es información в этой информации sobre los derechos de los inquilinos или другом a comprar языке звоните su vivienda по тел. municipal. 0191 278 Si necesita 8633. 

Involved PyccKo 

Информация esta información о том, en español как Вы можете o en otro быть idioma, задействованы llame al 0191 и 278 высказать 8633. свое мнение по поводу 

Tenancy Russian 

предоставляемых Ésta es información нами sobre услуг. sus responsabilidades Если Вы нуждаетесь como в этой inquilino информации municipal или Si necesita 

другом esta información языке звоните en español по тел. o en 0191 otro 278 idioma, 8633. llame al 0191 278 8633. 

YCH Leasehold 

Информация Ésta es información о том, sobre как мы nuestro распоряжаемся servicio de жьльем, adjudicación. предоставляемым Si necesita esta в аренду información en español 

Муниципалитетом o en otro idioma, llame г. Ньюкасла. al 0191 278 Если 8633. Вы нуждаетесь в этой информации или 

YHN Español 

general / Homes + другом Ésta es языке información звоните sobre по тел. Your 0191 Homes 278 de 8633. Newcastle, que es la responsable de gestionar las 

People Modern homes work Информация об усовершенствованиях муниципальных жилых домов в г. Ньюкасле. Если Вы 

Spanish 

viviendas municipales en nombre del Ayuntamiento de Newcastle, y sobre nuestra manera de 

нуждаетесь hacerlo. Si necesita в этой информации esta información español или o en другом otro idioma, языке llame Ваш работник al 0191 278 по связям 8633. с 

общественностью в Вашем местном офисе сможет предоставить помощь с нахождением 

اين اطلاعات درباره سازمان ‏«خانههاى شما در نیوکاسل»‏ و عملكرد آن است.‏ اين سازمان از سوى شهردارى نيوكاسل ، 

مسئوليت اداره خانه هاى دولتى را به عهده دارد.‏ در صورت نياز به اين اطلاعات به زبان فارسى يا زبان هاى ديگر با شماره تلفن 

٠١٩١٢٧٨٨۶٣٣ تماس بگيريد.‏ 

Your Homes Newcastle Limited. Registered in England and Wales. 

Registration number 5076256. 

Registered office: Newcastle Civic Centre, Barras Bridge, 

Newcastle upon Tyne, NE1 8PR. 

A company controlled by Newcastle City Council.

BD08_534 Byker 12pp newsletter -2.indd - Your Homes Newcastle

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