How do I setup, change or reset my network password?

Coppin State University
PASSWORD RESET INSTRUCTIONS
Note: Passwords EXPIRE every 120 days.
The passwords for accessing your Network, E-mail, EagleLinks, AND Blackboard are synchronized. This means that after you
reset your password through the Identity Self-Service Kiosk, the system will automatically update your Email, EagleLinks and
Blackboard password to match your “NEW Network Password.” You do not have to reset your EagleLinks and Blackboard
passwords separately.
STEP 1: Log onto www.coppin.edu, Cursor over Current Students, Click Password Reset and Setup
a. For password/account instructions CLICK “How do I setup, change or reset my network password?”
b. To setup/reset password click the link “Click HERE to Setup/Reset Password”
c. On the Identity Self-Service Kiosk screen Enter your Identity User Name (Example: JDoe00), Click Submit
d. Answer the three questions, and Click Submit:
a. ZIP Code – use the zip code of your home address on file at CSU.
b. BIRTHDATE – you must enter the forward slash. Enter“0” before single digits. (Ex: 01/03/1999)
c. EAGLELINKS ID – this is the 7 digit number located on your Coppin ID or other forms/letters.
STEP 2: CONFIGURE YOUR (2) SECRET QUESTIONS
1. You must type two (2) different security questions, type the answers, then confirm answers.
2. Your answers are case sensitive. Please write down the answers and keep them in a secured place.
STEP 3: RESET PASSWORD
1. Click on the circle next to the “Reset Password” option.
2. Type your New Password, Retype the New Password again. then click Submit.
NOTE: Please do not use your FIRST or LAST Name.
Your Password must meet the following requirements:
◘ 8 or More Characters
◘ At least 1 Capital Letter
◘ At least 1 Lower Case Letter
◘ At least 1 Number
Examples: 56789Ten raVens23 LoveU2much CSU2006csu 1Summer23 Winter99
If your password reset FAILED, please view the Password Rules box on the bottom right corner to determine the errors.
Otherwise, you should receive a message that “Your Password is Successfully Changed”.
Return to the Coppin State University homepage to access your Student Email, EagleLinks, and Blackboard accounts.
IMPORTANT: Passwords expire every 120 days. You will receive a notification to change your password 14 days before it
expires, when you log onto your Coppin Email or the computers on campus. The notification will not appear on EagleLinks
or Blackboard.
STAY INFORMED by accessing your COPPIN EMAIL at least three times a week. Coppin email is the official
line of communication between staff, faculty and students. Log onto www.coppin.edu, click Email (located at the
top of the homepage), click Student Email, scroll to the bottom, click “Access New Email”. Your Live ID is your
entire email (JDoe01@student.coppin.edu). Enter your same password that you chose for your network account.
After you Delete unwanted emails, right click on the “Deleted Items” folder, click “Empty the Folder”. You must
empty your deleted items folder periodically to avoid a full or closed mailbox.
REMINDER: Please LOG OFF every time you use the computers on campus. If you do not log off,
other students will be able to print from your account and access your personal information.
NOTE: Staff and Faculty will experience a delay when logging onto the computers in the student computer labs.
Also, Staff and Faculty CAN NOT PRINT in student computer labs due to the implementation of the new print
solution which was instituted in Spring 2007.
Revised 1/2012

Information Technology Division
ATTN: Students
This document contains important information that you will need to access the services provided by I.T.D.
www.coppin.edu
ID NUMBER: Every student, staff, and faculty is issued a 7-digit EagleLinks ID Number. This number is used to identify
yourself or your records when conducting official university business.
USER NAME /ID: The User Name/ID is used to access ALL of your Coppin Accounts: Network, Email, EagleLinks and
Blackboard Accounts. The Username is case sensitive when logging onto EagleLinks. The first two letters in the student’s user
name must be UPPER case and there are 2 numbers at the end. (Ex: JDoe00)
NETWORK ACCOUNT: a) Log onto computers while on campus, (b) SAVE documents in your Personal “My Documents”
Folder located on H: drive. Users are encouraged to SAVE documents in their personal folder AND their USB/Flash Drive.
Students can also access CSU H: and other drives off campus by logging onto: eaglevpn.student.coppin.edu
COPPIN EMAIL ACCOUNT – C.S.U. official channel of communication between staff, faculty, and students. Log onto
www.coppin.edu, click Email (located at the top of the homepage), click Student Email, scroll to the bottom, click “Access New
Email”. Your Live ID is your entire email (JDoe01@student.coppin.edu).
EAGLELINKS ACCOUNT: allows users to access On-Line Registration, Records, Grades, Time Entry, Class Schedule,
Transcript, Degree Progress Report, etc.…… Log onto www.coppin.edu , click EagleLinks (on the right)
If you have questions after you have logged into EagleLinks, please contact the specific department(s).
BLACKBOARD ACCOUNT: allows students to access On-Line Course Information. Log onto www.coppin.edu , click
Blackboard Suite (on the right), Or http://eaglebb.coppin.edu/
PRINTING: Students FREE printing allowance is 150 sheets which resets twice per year: late January, which covers Spring
and Summer; and late August, which covers Fall and Winter. After each print job is executed, a box will appear confirming
your remaining sheet balance. When you have depleted your 150 sheets, the system will start counting your sheets in negative
digits. On you next semester bill, you will see a Print charge of 15¢ for each sheet printed after the 150 sheets.
I.T. STUDENT SERVICE CENTER (GJ, MC-16) (410) 951-3872 The primary focus of the I.T. Student Service Center is
to assist students with password setup/reset, provide support with basic hardware and software support, and acquaint the students
with information technology infrastructure available to them at CSU.
Coppin State University PHOTO ID You must log onto EagleLinks, click on Account Summary, and print a copy of your
Activity page. Make sure the dates shown are for the current semester. Take the “Activity” page, a picture ID, and your 7-
digit ID # to AUXILIARY SERVICES located in the Dining and Meeting Hall – 2 nd Floor, Room 202. To confirm available
days and hours to take your Photo ID, contact Auxiliary Services at (410) 951-3570 or 3572.
DISCOUNT SOFTWARE PURCHASE - E-ACADEMY (www.coppin.edu, click Current Students)
FACEBOOK - IT Student Service Center: www.facebook.com/CSUITSSC
COMPUTER LAB HOURS
Open Computer Lab (Grace Jacobs Bldg: MC-24, MC-25 HHSB Bldg: 205)
Fall & Spring: Monday – Thursday 8am -10pm Friday 8am – 5pm Saturday 10am – 5pm (MC-24 ONLY)
Summer & Winter: Monday – Thursday 9am -7pm Friday 9am – 5pm Saturday CLOSED
ITSSC – I.T. Student Service Center (Grace Jacobs Bldg, MC-16)
Fall & Spring: Monday – Thursday 8am -8pm Friday 8am – 5pm Saturday CLOSED
Summer & Winter: Monday – Thursday 9am -7pm Friday 9am – 5pm Saturday CLOSED
Open Computer Lab (PEC Bldg, 107)
Fall & Spring: Monday – Thursday 8am -8pm Friday 9am – 3pm Saturday CLOSED Sunday 4pm-10pm
Parlette Moore LIBRARY – 1 st Floor Reference and Basement Level) – Contac text 3400 to confirm hours of operation
You must thoroughly read and follow STEPS 1, 2, and 3 on the reverse side (Password Reset Instruction) to activate your
Network and EagleLinks accounts. You will not be allowed to register for future semesters if your account is not active.
Please contact (410) 951-3872 (I.T. Student Service Center Help Line) if you have any problems accessing (logging into) your
accounts. You must contact the appropriate department if you have questions after you have logged into EagleLinks.
Thank you.
Revised 1/2012