A Guide to Housing Resources For the Elderly In Philadelphia

Housing Resources
For the Elderly
In Philadelphia
February 2007
The Philadelphia Corporation for Aging
642 North Broad Street
Philadelphia, Pennsylvania 19130
(215) 765-9000

Table of Contents
Chapter 1 Using This Guide
Introduction........................................................................................................................................................ 1-3
What Do You Do If Your Client Does Not Speak English?.............................................................................. 1-6
Definitions of Terms .......................................................................................................................................... 1-7
Federally Subsidized Housing Programs ......................................................................................................... 1-16
2007 Poverty Level Guidelines........................................................................................................................ 1-20
Income Eligibility Charts................................................................................................................................. 1-21
Chapter 2 Affordable Housing Resources
Rental Housing Programs in Philadelphia ......................................................................................................... 2-1
Directory Of Subsidized Housing Facilities ...................................................................................................... 2-5
Subsidized Buildings In Philadelphia ................................................................................................................ 2-9
Public Housing................................................................................................................................................. 2-69
Chapter 3 Resources
The First Places To Go For Help ....................................................................................................................... 3-2
Senior Community Centers and Satellite Meals Programs ................................................................................ 3-3
Housing Counseling Services ............................................................................................................................ 3-6
Community Development Corporations (CDCs)............................................................................................. 3-19

TABLE OF CONTENTS
IV
Chapter 4 Homeownership
Home Improvement Grants................................................................................................................................ 4-3
Home Improvement Loans................................................................................................................................. 4-6
Home Repair Contractors................................................................................................................................. 4-10
Insurance .......................................................................................................................................................... 4-13
Assistance for Homeowners' Mortgage Payments........................................................................................... 4-15
Department of Licenses and Inspections.......................................................................................................... 4-16
Property Tax Rebate......................................................................................................................................... 4-17
Property Tax Installment Payments ................................................................................................................. 4-18
Property Tax Freeze......................................................................................................................................... 4-19
Utility Discounts .............................................................................................................................................. 4-20
Pest Control Services ....................................................................................................................................... 4-22
Other Housing Resources................................................................................................................................. 4-23
Chapter 5 Rental Housing
Housing Choice Voucher Program................................................................................................... See Chapter 2
Finding Available Accessible Housing.............................................................................................................. 5-2
Rental Housing Standards.................................................................................................................................. 5-3
Rental Housing Rights ....................................................................................................................................... 5-4
Heating Assistance............................................................................................................................................. 5-6
Utility Discounts ................................................................................................................................................ 5-7
Elevator Safety................................................................................................................................................... 5-9
Escrow Agent In Rent Disputes ....................................................................................................................... 5-10
Rent Rebates .................................................................................................................................................... 5-11
Chapter 6 Home Modification Programs
Introduction........................................................................................................................................................ 6-2
Financing Modifications .................................................................................................................................... 6-8
Home Modifications ........................................................................................................................................ 6-15
Legal ................................................................................................................................................ See Chapter 9

TABLE OF CONTENTS
V
Chapter 7 Housing Alternatives
Long Term Care Assessment ............................................................................................................................. 7-2
In-Home Care..................................................................................................................................................... 7-3
Domiciliary Care.................................................................................................................................................7-4
Family Care...................................... ..................................................................................................................7-5
Mental Health Care. ...........................................................................................................................................7-6
In-Home Support................................................................................................................................................7-7
Personal Care Referrals For People With Mental Disabilities...........................................................................7-8
Home Equity Conversion Mortgages.................................................................................................................7-9
Chapter 8 Utility and Weatherization Assistance
Utility Offices .................................................................................................................................................... 8-3
Coordinated Services ......................................................................................................................................... 8-4
Fuel Cost Assistance .......................................................................................................................................... 8-5
Additional Fuel Funds (Private)....................................................................................................................... 8-10
Fuel Oil Discounts ........................................................................................................................................... 8-12
Electricity Cost Assistance............................................................................................................................... 8-13
Water Cost Assistance ..................................................................................................................................... 8-15
Natural Gas Cost Assistance (PGW)................................................................................................................ 8-16
Heating Assistance For Tenants....................................................................................................................... 8-17
Heating Assistance for Homeowners............................................................................................................... 8-18
Telephone Assistance....................................................................................................................................... 8-20
Weatherization Assistance ............................................................................................................................... 8-22
Water Conservation.......................................................................................................................................... 8-26
Legal Services.................................................................................................................................................. 8-27

TABLE OF CONTENTS
VI
Chapter 9 How To Resolve Disputes
Legal Services.................................................................................................................................................... 9-2
Legal Services For Tenants................................................................................................................................ 9-8
Consumer Disputes ............................................................................................................................................ 9-9
Dispute Mediation............................................................................................................................................ 9-10
Discrimination.................................................................................................................................................. 9-12
Housing Discrimination ................................................................................................................................... 9-14
Landlord-Tenant Issues.................................................................................................................................... 9-15
Relocation Services.......................................................................................................................................... 9-16
Chapter 10 Services for the Homeless
Temporary Shelter and Adult Protective Services ........................................................................................... 10-2
Temporary Shelter............................................................................................................................................ 10-4
Medical & Related Services............................................................................................................................. 10-6
Legal Services.................................................................................................................................................. 10-7
Free Meals in Philadelphia............................................................................................................................... 10-8
Day Centers.................................................................................................................................................... 10-11
Other Day Center Programs........................................................................................................................... 10-12
Chapter 11 Community Education and Advocacy
General Interest................................................................................................................................................ 11-2
Neighborhood Issues........................................................................................................................................ 11-4
Advocacy- for the Elderly................................................................................................................................ 11-5
Advocacy- In Boarding, Nursing, & Domiciliary Care Homes....................................................................... 11-6
Advocacy – Tenant .......................................................................................................................................... 11-8
Anti-Predatory Lending ................................................................................................................................... 11-9

Chapter 1
Using This Guide
Table of Contents
INTRODUCTION ................................................................................................................................................ 1-3
Who Should Use This Guide ............................................................................................................................. 1-3
Housing Needs of the Elderly ............................................................................................................................ 1-3
How You Can Use this Guide............................................................................................................................ 1-4
Updates to this Guide......................................................................................................................................... 1-5
WHAT DO YOU DO IF YOUR CLIENT DOES NOT SPEAK ENGLISH?................................................. 1-6
DEFINITIONS OF TERMS................................................................................................................................ 1-7
FEDERALLY SUBSIDIZED HOUSING PROGRAMS ................................................................................ 1-16
I. Rental Housing ............................................................................................................................................. 1-16
Housing Assistance Payments ..................................................................................................................... 1-16
Direct Loans ................................................................................................................................................ 1-16
Low Income Public Housing ....................................................................................................................... 1-17
Congregate Housing .................................................................................................................................... 1-17
Assisted-Living Conversion Program (ALCP)............................................................................................ 1-17
Mortgage Insurance for Rental Housing for the Elderly ............................................................................. 1-18
II. Related Programs ........................................................................................................................................ 1-18
Relocation.................................................................................................................................................... 1-18
Community Development Block Grants ..................................................................................................... 1-18
Home Investment Partnerships Program ..................................................................................................... 1-19
Consolidated Plan........................................................................................................................................ 1-19
2007 POVERTY LEVEL GUIDELINES ......................................................................................................... 1-20
Annual Guidelines............................................................................................................................................ 1-20
Monthly Guidelines ......................................................................................................................................... 1-20

INTRODUCTION 1-2
INCOME ELIGIBILITY CHARTS ................................................................................................................. 1-21
200% of 2007 Federal Poverty Level (FPL).................................................................................................... 1-21
175% of 2007 Federal Poverty Level (FPL).................................................................................................... 1-21
150% of 2007 Federal Poverty Level (FPL).................................................................................................... 1-22
135% of 2007 Federal Poverty Level (FPL).................................................................................................... 1-22
125% of 2007 Federal Poverty Level (FPL).................................................................................................... 1-23
100% of 2007 Federal Poverty Level (FPL).................................................................................................... 1-23
30% of Median Income.................................................................................................................................... 1-23
Section 8 Eligibility, Annual Income............................................................................................................... 1-24
Other ................................................................................................................................................................ 1-24
Programs with Specific Income Requirements ................................................................................................ 1-25
Programs with No Income Requirement.......................................................................................................... 1-26

INTRODUCTION 1-3
INTRODUCTION
Who Should Use This Guide
This resource guide is intended primarily for professionals who work with older adults in the City of
Philadelphia. It provides a comprehensive overview of the City's housing resources for the elderly.. The guide will
enable the professional to help the client identify those housing resources that best meet the consumer's housing needs.
This guide also points professionals to non-conventional solutions so that they can help the consumer plan for changes
in lifestyle or finances through such programs as Domiciliary Care, subsidized housing or long-term facilities. It also
provides information about groups that promote community education, allowing counselors and consumers alike to get
involved with a membership organization or coalition of groups on issues of long-term or citywide concern.
Housing Needs of the Elderly
The elderly population is growing at a faster rate than any other age group. In the City of Philadelphia, one
person in seven is age 65 or over. In 2003, Philadelphia ranked second only to Miami in the proportion of residents
age 65 and older. According to the 2000 census, of the households headed by an individual who is 65 or over, 74%
owned their own homes, and 53% lived in structures built before 1940.
Philadelphia’s elderly population faces housing-related problems that include:
• Insufficient supply of subsidized housing units;
• Deteriorating housing stock and long wait lists for subsidized repairs;
• A shortage of affordable and accessible rental housing;
• Insufficient supply of handicapped-accessible housing;
• Problems with regulation and supply of personal care boarding homes;
• Vulnerability of elderly homeowners’ to predatory lending practices that lead to foreclosures. ∗
Philadelphia’s elderly residents often live at or near the poverty level, with fixed incomes, unable to
accommodate rising costs. According to the 2000 census, 214,000 people age 65 or over live in Philadelphia, 19% of
whom have incomes below the poverty line. However, major housing needs exist for elderly Philadelphians living
under 200% of the poverty level. A 2004 Philadelphia Health Management Corp. survey of Philadelphia households
(both owners and renters), with at least one person age 60 or older, shows that in households with income levels of
less than 200% of the poverty level, significant major home repair needs are unmet. 20% of such households (24,816
households) needed one major home repair, 11% (13,427 households) needed two major home repairs, and 4% (4,842
households) needed three major home repairs. (Major home repairs surveyed were roof, plumbing, heating and
cooling.)
Many elderly people, in addition to needing major home repairs that they cannot afford, also have special
housing needs and reduced choice in the housing market because of physical disabilities or increased safety risks.
Although social service agencies serving the elderly have identified the need for affordable and appropriate housing as
a major problem for clients, they are often unsure of the best way to secure already limited resources.
∗ From Looking Ahead: Philadelphia’s Aging Population in 2015, Philadelphia Corporation for Aging, Abby
Spector, Author; Jessica Stein Diamond, Author; Julie Norstrand, Research Analyst; Christine Hoffman, Research Analyst;
Allen Glicksman, PhD, Director of Research and Evaluation. January 2006.

INTRODUCTION 1-4
How You Can Use this Guide
Although the elderly have special housing needs, their needs are rarely specifically addressed in available
resource materials. This guide is a tool for social workers and others professionals working with the elderly to
provide comprehensive assistance on a range of housing and related needs. The guide also provides information
needed to plan for seasonal programs such as heating or roofing needs before a crisis strikes or waiting lists are
fully backlogged.
This guide is divided into chapters that reflect the specific housing issues relating to the elderly of
Philadelphia.
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Chapter 11
Contains useful information about resources and reference materials, such as a list of language
interpreters. It also contains a glossary of housing terms, an overview of housing in Philadelphia, and
income eligibility charts.
Contains information about subsidized and public housing, including a list of subsidized buildings
organized by city area. The building list includes the address, type of facility, contact information,
sponsor, management, and amenities.
Contains information about housing counseling agencies, neighborhood energy centers, and
community development corporations.
Contains information to help a homeowner remain in a home, including repairs and improvements,
emergency heater hotline, insurance, mortgage payment assistance, property tax relief, utility
discounts, pest control, and housing code violations.
Contains information about rental housing issues, such as vouchers, finding a rental unit, the rights of
tenants, heating assistance and utility discounts, and rent rebates for tenants over age 65.
Contains information about home modifications, financing modifications, and finding a contractor.
Contains information about alternative housing for the elderly, including long-term care, domiciliary
care, family care, and equity conversion mortgages.
Contains information about assistance with heating and cooling, utilities assistance, weatherization.
Contains information about legal matters related to housing and tenancy, housing discrimination, and
resolving landlord/tenant disputes.
Contains information about housing and other services for the homeless.
Contains information about community education and advocacy related to housing, such as
ombudsman programs, advocacy for the elderly, and predatory lending.
In each chapter you will find a one page fact sheet for each program or agency. The fact sheet provides:
• The program name
• Where the program office is located
• Who to contact
• Who the program can help
• How the program works
At the bottom of each page is a checklist of information concerning office hours, age and income requirements.
This guide does not include every program dealing with housing issues in the local, state, and federal domain.
Instead, some programs have been intentionally excluded, such as homesteading and squatting programs since they rarely
pertain to the elderly and would only distract from the pertinent information.

INTRODUCTION 1-5
Updates to this Guide
Information published in this original guide is up-to-date as of February 2007. However, as is necessary with
any useful guide that is intended as a desk-top reference, periodic updates are required.
The list of resources in this guide was compiled by PCA and K. Blaine & Assoc. using the most current
information available from housing and planning agencies. In expanding and updating this guide, questionnaires were
sent to each building manage and programr. In those cases where the questionnaire was not returned, an attempt was
made to conduct a telephone interview with the manager. Needless to say, our use of the interview format means that
some of the information presented here is imprecise (e.g., length of waiting list) or incomplete (for example, services
available). PCA would appreciate receiving notification of corrections and additions for future editions of this list. In
addition, we recommend that the applicant confirm all information.
K. Blaine & Associates.
313 Willowbrook Drive
Norristown, PA. 19401
kblaine@comcast.net
Please send corrections or suggestions for additions to this resource book to:
Susan Klein, Director of Housing
Philadelphia Corporation for Aging
642 North Broad Street
Philadelphia, Pennsylvania 19130-3409
sklein@pcaphl.org
www.pcaphl.org
We would like to thank the many people and agencies who contributed information to this guide. We are
extremely grateful to the building managers who took the time to answer our many questions.
We would especially like to thank the following people:
Nancy Brigham, Housing Resource Specialist
Margaret Fahringer, Accessibility Coordinator, Philadelphia Housing Authority
Allen Glicksman, PhD, Director of Research and Evaluation, Philadelphia Corporation for Aging
Jennine Miller, Coordinator of Education and Advocacy, Project H.O.M.E.
Liz Robinson, Executive Director, Energy Coordinating Agency
Carol Sinkler, Administrative Assistant, Energy Coordinating Agency.
We would like to give special thanks to the Energy Coordinating Agency who was very generous in
permitting us to utilize information from their excellent manual, Philadelphia Energy Directory, published
annually.

WHAT DO YOU DO IF YOUR CLIENT DOES NOT SPEAK ENGLISH? 1-6
WHAT DO YOU DO IF YOUR CLIENT DOES NOT SPEAK ENGLISH?
If your client does not speak English, contact one of the following resources that are available to provide
interpretative services:
Spanish
Russian,
Ukrainian,
Romanian,
Cambodian,
and Lao
Polish
Ukrainian,
some Russian,
some Polish
Casa Del Carmen
4400 North Reese Street
Philadelphia, PA 19140
215-329-5660
Contact: Sister Julia Walsh
Sister Julia Walsh can help make referrals to individual interpreters;
Spanish speaking staff members are available to help Casa Del Carmen
clients only.
HIAS (Hebrew Immigrant Aid Society) and Council Immigration Service
of Philadelphia
2100 Arch St 3 rd Floor
Philadelphia, PA 19103
Contact: Judith Bernstein-Baker
215-832-0900
Polish American Social Services
308 Walnut St.
Philadelphia, PA 19106
Contact: Richard Klimek
215-923-1900
Ukrainian American Social Services
700 Cedar Rd.
Jenkintown, PA 19046
Orysia Hewka
215-663-1166
Fee-paid interpreting and translating in most languages is available from:
Nationalities Service Center
1216 Arch Street, 4th Floor
Philadelphia, PA
215-893-8400
Fax: 215-735-8715
E-mail: dunghuynhdhwynh@nationalitiesservice.org

DEFINITIONS OF TERMST T 1-7
ACCESSIBLE HOUSING
DEFINITIONS OF TERMS 1
Housing units that meet prescribed or mandatory state and local building code requirements, including such
features as wide doors, sufficient clear floor space for wheelchairs, lower countertops, level and loop type handles on
hardware, seats at bathing fixtures, grab bars in bathrooms, knee spaces under sinks and counters, audible and visual
signals, switches and controls in easily reached locations, entrances free of steps and stairs, and the ability to access
the entire housing unit.
ACCESSORY APARTMENT
A second, completely private living unit built within the extra space of a single-family home. The unit is generally
smaller than the main unit and contains a separate kitchen, bathroom, and living areas.
ACTIVITIES OF DAILY LIVING (ADL’S)
Personal care activities such as bathing, dressing, grooming, toileting, eating, getting in and out of bed and chairs,
walking, and going outside.
ADAPTIVE MODIFICATIONS
Modifications to a home to accommodate the needs of persons with disabilities. Adaptive modifications help to
increase independence through easier entrance to and mobility within the home. Examples are: ramps, widened
doorways, and grab bars.
ADULT DAY CARE
A program for adults provided under health leadership during working hours in an ambulatory care setting for
adults who do not require 24-hour institutional care and yet, due to physical and/or mental impairment, are not capable
of full-time independent living.
ANSI A117.1
In 1980, the American National Standards Institute developed "specifications for making buildings and facilities
accessible to and usable by physically handicapped people." These standards have been adopted by local
governments, requiring public buildings to be made accessible.
AREA AGENCY ON AGING (AAA)
Agencies were established by the 1973 amendments to the Older Americans Act. They are public or private
organizations or units of local government responsible for developing and administering a comprehensive and
coordinated system of services to meet the needs of older people in a specific geographic area. AAA’s, along with the
State Units on Aging, the federal-level Administration on Aging, and the Federal Council on the Aging, comprise the
"aging network." The AAA for the City of Philadelphia is the Philadelphia Corporation for Aging.
ASSISTED LIVING FACILITY
A living arrangement that integrates shelter and services for frail older persons who are not independent and need
24-hour supervision but not medical care.
1 Definitions are adapted from: Linda Hubbard, ed, Housing Options for Older Americans (Washington: American
Association of Retired Persons, 1984), Ann E. Gillespie and Katrinka Smith Sloan, Housing Options and Services for Older
Adults (Santa Barbara, CA: ABC-Clio), and Housing and Urban Development (HUD) glossary of terms at www.hud.gov .

DEFINITIONS OF TERMST T 1-8
ASSISTIVE TECHNOLOGY
“…Any item, piece of equipment, or product system, whether acquired commercially off-the-shelf, modified, or
customized, that is used to increase, maintain, or improve the functional capabilities of individuals with disabilities”(as
defined in the Technology-related Assistance for Individuals with disabilities Act, as Amended, P.L. 103-218)
CARE MANAGEMENT
A process that involves identifying and assessing a person's needs and resources, linking the person with the
appropriate services to meet those needs, and monitoring the care provided over an extended period of time.
CARE PLAN
A negotiated description of a client's needs, informal supports and formal services required to be provided over a
distinct period of time.
CENTERS FOR MEDICARE AND MEDICAID SERVICES (CMS)
CMS (formerly Health Care Financing Administration, HCFA) is a federal agency within the U.S. Department of
Health and Human Services. CMS runs Medicare and Medicaid programs (see Social Security Act of 1935, Titles
XVIII and XIX) that assures programs are properly run; establishes policies for payment to health care providers;
conducts research on effectiveness of various methods of healthcare management, treatment, and financing; and
assesses the quality of health care facilities and services and taking enforcement actions as appropriate.
CHORE SERVICES
Services that provide help in and around the home and can include minor repairs, heavy house cleaning, and yard
work.
CONDOMINIUM (CONDO)
A particular type of real estate ownership. A condo owner has full title to his or her individual living unit, plus a
share in the grounds, recreational facilities, and other common elements in the complex.
CONGREGATE HOUSING
A living arrangement that integrates shelter and services for older persons who are frail, chronically ill, or socially
isolated, but do not need 24-hour supervision.
CONTINUING CARE RETIREMENT COMMUNITY (CCRC)
A type of retirement community that, through a contract, guarantees a resident housing, health care, and meals for
the remainder of the resident's life. It may also provide additional services and activities such as transportation and
recreation facilities. Typically, CCRC’s require an entrance fee as well as monthly payments. They may require that
potential residents meet certain age, health, and financial requirements. A CCRC is sometimes called a life care
community.
COOPERATIVE (COOP)
Nonprofit corporations that own and operate living facilities for the benefit of the occupants. Cooperatives are
often viewed as the middle ground between homeownership and renting. There are two kinds of
management/ownership structures, 1) basic condo association, and 2) collective self-management.
CO-PAYMENT
The fixed dollar amount that one must pay for specific services under a health insurance plan, while the insurer
pays the remaining costs. The co-payment amount is set periodically and usually does not vary with the cost of
service.
DECLARATION
A document that contains conditions, covenants, and restrictions governing the sale, ownership, use, and
disposition of a property within the framework of applicable state condominium laws.

DEFINITIONS OF TERMST T 1-9
DEDUCTIBLE
The total initial amount that one must pay for services covered under an insurance plan before benefits are paid by
the insurer.
DEED
The legal instrument that embodies ownership of property and passes title from the seller to the purchaser.
DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT (HUD)
Established in 1965, HUD is the principal federal Cabinet-level agency responsible for programs concerned with
housing needs, fair housing laws, and improving and developing the nation's communities.
DISCHARGE PLANNER
A professional staff member at a hospital or nursing home who develops a plan of future care for a patient prior to
discharge.
ECHO HOUSING (ELDER COTTAGE HOUSING OPPORTUNITY) OR GRANNY FLAT
A self-contained, free-standing, removable living unit occupied by an older adult relative or friend on the same
property and adjacent to a single-family house which is often issued a time-limited permit.
FAIR HOUSING ACT
Federal law that prohibits discrimination because of race, religion, sex, age, handicap, familial status, or national
origin in housing and related facilities owned, operated, or funded by the federal government, including mortgage
insurance and guarantee programs and lending institutions that provide loans on government-insured or guaranteed
property.
FAIR MARKET RENTS (FMR)
Geographic benchmarks determined by the Department of Housing and Urban Development (HUD) to establish
rents permitted under federally subsidized programs. Rents are established by HUD within specified geographic areas
for federally subsidized programs.
FEE SIMPLE
Outright ownership of land in the highest degree. The only limitations on this type of ownership are governmental
limitations.
FHA/VETERANS ADMINISTRATION
Federally insured home programs for the public and eligible veterans who want to purchase approved residential
property.
GROUP RESIDENCE
A home occupied by a group of unrelated people who share in meal preparation, housekeeping, household
maintenance, and financial activities.
GUARDIANSHIP
A protective service for elderly persons who are determined to be unable to manage their personal or financial
affairs in their own best interests.
GUEST
Someone who is invited to stay by either the property owner or the tenant, but who doesn't pay any rent. If the
guest is there at the invitation of a tenant, the landlord cannot kick the guest out unless the tenant has moved out and
the guest continues to live there. The tenant is responsible if their guest causes problems in the property (such as
damaging the property). See also TENANT.

DEFINITIONS OF TERMST T 1-10
HEALTH CARE FINANCING ADMINISTRATION (HCFA)
See Center for Medicare and Medicaid Services (CMS), HCFA was renamed in July 2001.
HEALTH MAINTENANCE ORGANIZATION (HMO)
An organization that provides a wide range of health care services for a fixed advance payment.
HOME HEALTH AIDE
A trained professional who works under the supervision of a registered nurse.
HOME OWNER
One individual, several individuals, husband and wife, various family members, or a corporation which hold(s) the
deed to a piece of property.
HOUSING COUNSELING AGENCY
Provides counseling and assistance to individuals on a variety of issues, including loan default, fair housing, and
home buying.
HUD
The U.S. Department of Housing and Urban Development; established in 1965, HUD works to create a decent
home and suitable living environment for all Americans; it does this by addressing housing needs, improving and
developing American communities, and enforcing fair housing laws.
INFORMATION AND REFERRAL
A service providing information about the availability of services and how to make use of them, designed to link
older persons with opportunities, services, and resources to help meet particular needs.
INSTRUMENTAL ACTIVITIES OF DAILY LIVING (IADL’S)
Home management activities such as preparing meals, shopping for personal items, managing money, using the
telephone, and doing light and heavy housework.
JUDGMENT
A legal complaint filed against a homeowner by anyone holding a lien against the property, usually claiming to be
the aggrieved party of a contract that was not fulfilled by the homeowner, as with unpaid monies from a loan or
unfulfilled agreement with a contractor. By filing a judgment, the legal system recognizes the aggrieved party's right
to claim a share of the property's value as his/her own, unless the case is settled out of court. Although the
homeowner can still claim the deed as his/her own, he/she can rarely offer that property as collateral for a loan against
its value. The property can be brought up for public auction by the Philadelphia County Sheriff's Office on the first
Monday of each month at the "Sheriff's Sale."
This can occur even if the mortgage taken out at time of original purchase has been paid off, because any lien can
have legal standing, no matter how small or insignificant --such as a home improvement loan, property tax bill from
the city, or even a car loan that uses the property's value as collateral.
KEYS AMENDMENT
An amendment of the Social Security Act that was passed in 1976 in response to public outcry resulting from
tragic fires in board and care homes (assisted living facilities).The amendment requires states to establish, maintain,
and ensure the enforcement of health and safety standards for residences where a significant number of SSI recipients
reside or are likely to reside. It also requires the federal government to reduce a recipient's SSI payment by the
amount of any state supplement for medical or remedial care if the recipient resides in a facility that has not been
approved by the appropriate state or local authorities as meeting the standards established by the state.

DEFINITIONS OF TERMST T 1-11
LEASE-PURCHASE
A contract resembling a lease which gives the holder the right to take ownership of the property if certain
circumstances are met. These contracts usually state a fixed price for the home, the amount or percentage of a
resident's monthly payment that is applied towards that purchase price, and the fact that the resident's responsibilities
include those traditionally held by a landlord (e.g. maintenance, tax payments, etc.). In such cases, the lease purchaser
has more rights than those of a tenant. For example, he/she should not be evicted in Landlord/Tenant Court. Legal
services should be used to help the lease purchaser if there is any question or dispute about this kind of contract.
LICENSED
Having a permit to operate or practice issued by an appropriate state or local agency.
LICENSED PRACTICAL NURSE (LPN)
LIEN
A trained nurse who is licensed by the state. An LPN works under the supervision of a registered nurse.
Legal right to a financial claim on the value of the property by a party other than the owner. A lien is usually based
on financial contracts and involves monies borrowed from a lending institution where the homeowner has offered the
value of the deed to the property as "collateral," or involves "mechanic's liens" filed by contractors who perform work
on the property to increase its value and have not been satisfied in their financial contract. Liens negate the concept of
"free and clear title," but can be erased by the full repayment of the loan or the full satisfaction of the contract.
LONG-TERM CARE
The health, social, and support services available to older people and others on a long-term basis to help them live
independently. There are services for the active and the confined, the chronically ill, the disabled, and the mentally
handicapped. An older person may receive these services in his or her home or by changing his or her living
arrangement.
LONG-TERM CARE OMBUDSMAN
A program under the Older Americans Act that requires each state to have a statewide watchdog, or ombudsman,
over nursing homes and other long-term care facilities. The state ombudsman investigates and resolves complaints by
residents and provides information to the state agency responsible for licensing the facilities.
MANUFACTURED HOME
A house that is produced in a factory rather than at the actual home site. Manufactured homes require installation
and connection to appropriate services and facilities at the site. In Pennsylvania all manufactured homes are inspected
by the state.
MEDICAID
See SOCIAL SECURITY ACT OF 1935, Title XIX.
MEDICARE
See SOCIAL SECURITY ACT OF 1935, Title XVIII.
NURSING HOME
A living arrangement that integrates shelter with medical, nursing, psychological, and rehabilitative services for
persons who require 24-hour supervision by skilled nurses.

DEFINITIONS OF TERMST T 1-12
OLDER AMERICANS ACT OF 1965 (OAA)
The Act which provides older Americans with opportunities for full participation in the benefits of our society.
The 10 original objectives, under Title I, recognized the rights of older persons to an adequate income; the best
possible physical and mental health; suitable housing; full restorative services; employment without age
discrimination; retirement in health, honor, and dignity; participation in civic, cultural, and recreational activities;
community service; immediate benefit from research; and freedom and independence. The act has been amended 13
times, most recently in 1992.
PERSONAL CARE
Assistance given to people who need help with dressing, bathing, personal hygiene, grooming, and eating.
PROPERTY TAX DEFERRAL
A program that allows an eligible older person to defer payment of property taxes, or a portion of property taxes,
until the home is sold or the deed transferred to another party.
PROPERTY TAX FREEZE
A program that excuses eligible older persons from all future tax increases on the home, fixing property taxes at the
amount that existed when the homeowner reached a certain age.
RADON
A radioactive gas found in some homes that, if occurring in strong enough concentrations, can cause health
problems.
REVERSE MORTGAGE
One of the financial plans designed to enable older homeowners to get cash for the equity in their homes while they
continue to occupy them. Money is received in monthly payments or in lump-sum loans. The debt is outstanding for
an agreed upon number of years, sometimes until the house is sold.
REGISTERED NURSE (RN)
A nurse who completes between two and four years of education and training before being permitted to take a state
licensure examination. A registered nurse performs patient assessment, establishes a plan of care, and carries out
skilled nursing functions.
RETIREMENT COMMUNITY
A large or small housing complex that provides some services, usually recreational, to its residents.
ROOMERS AND BOARDERS
In many cases, senior citizens live in situations which are not commonly defined as "landlord/tenant," even though
they are paying rent to someone. These situations include:
ROOMER: Persons renting the use of a room in someone's home, rather than the use of a self-contained unit with a
separate bathroom and kitchen, are commonly known as "roomers." For all practical purposes, if a resident is using
the rooming house as his or her permanent residence and paying rent, then he/she should have the same rights and
responsibilities as a tenant.
BOARDERS: Residents of "boarding homes" (often regulated by the state) usually rent not only the use of a room,
but also pay for additional services, such as the provision of meals. Unless there is a specific contract between the
resident and the proprietor stating otherwise, "boarders" should also have the same rights and responsibilities as a
tenant.

DEFINITIONS OF TERMST T 1-13
SECTION 8 EXISTING RENTAL ASSISTANCE
A Federal program that provides rental assistance to low-income families who are unable to afford market rents.
Assistance may be in the form of vouchers or certificates.
SECTION 8 HOMEOWNERSHIP PROGRAM
Allows low-income families who qualify for Section 8 rental assistance to use their certificates or vouchers to pay
for homeownership costs under a mortgage.
SKILLED NURSING FACILITY (SNF)
A nursing facility that delivers skilled, intermediate, and custodial care. Registered nurses provide 24-hour nursing
services that must be prescribed by a physician. These facilities are licensed by each state.
SOCIAL SECURITY ACT OF 1935
TITLE II - Federal Old-Age, Survivors, and Disability Insurance Benefits (OASDI). Enacted in 1935, Social
Security replaces a portion of earned income lost as a result of a person's retirement, disability, or death. Monthly
benefits are paid as a matter of earned right to workers who gain insured status and to their eligible spouses, children,
and survivors. Retirement benefits can begin at age 62 and are payable for life. Disability benefits are payable to
those insured workers who meet the act's definition of disability.
TITLE XVI - Supplemental Security Income for the Aged, Blind, and Disabled (SSI). The SSI program was
enacted as part of the 1971 Social Security amendments. It replaced the federal-state public assistance programs to the
aged, blind, and disabled, which the states had administered. The program is now federally administered and provides
a supplemental public assistance payment to those who are eligible. States have the option of increasing the amount of
the supplement at their expense. In many cases, SSI recipients are automatically eligible for other forms of assistance
such as Medicaid, food stamps, and social services.
TITLE XVIII - Health Insurance for the Aged and Disabled (Medicare). The Medicare program was enacted in
1965, providing health insurance coverage for persons age 65 or older, some disabled persons under age 65, and
persons who have end-stage renal disease. The program consists of three parts:
• Part A, Hospital Insurance (HI) provides basic protection against the costs of hospital and related post-hospital
care, home health services, and hospice care
• Part B, Supplemental Medical Insurance (SMI is a voluntary program for which enrollees in Part A must pay
80 percent of reasonable charges for medical and related health services and supplies furnished by physicians
(or others in connection with physicians' services). Generally, it does not pay for out-of-hospital prescription
drugs, glasses, hearing aids, or immunizations.
• Part D, Prescription Drug Coverage is a voluntary program in which enrollees pay a premium receive for
prescription drug coverage. Coverage varies depending on the plans offered.
The program is administered by the Centers for Medicare and Medicaid Services (CMS). See www.medicare.gov.
TITLE XIX - Medical Assistance Program (Medicaid). This program also became law in 1965. It provides
medical assistance for certain low-income individuals and families. It is financed jointly by state and federal funds
and administered by the individual states within broad federal guidelines. Generally, all who qualify for public
assistance under federally funded categories (aged, blind, disabled, and families with dependent children) are eligible
for Medicaid. Others may qualify at a state's option. For the low-income elderly, Medicaid provides a particularly
important provision, payment of nursing home care. All states except Arizona currently have Medicaid programs.
Programs vary from state to state.

DEFINITIONS OF TERMST T 1-14
TITLE XX - Block Grants to States for Social Services. This title provides social services such as adult day care,
protective services, health support services, and homemaker services. The federal government provides money to the
states and the states determine which services they will fund. Regulations passed in 1981 eliminated some restrictions
placed on the states by the federal government, including several eligibility restrictions and the requirement that states
provide matching funds.
SQUATTER
A squatter is someone who moves into a vacant residence without the agreement of the owner. The law gives no
protection to squatters. They are considered trespassers. A person is a tenant, not a squatter, if he/she was given the
right to move in but the owner changed his or her mind after the person paid rent.
STATE UNITS ON AGING (SUA)
Established by the Older Americans Act of 1965, the State Units on Aging are agencies of state governments
designated by the governor and the state legislature as the focal point for all matters relating to the needs of older
persons within the state. The 57 SUA’s are responsible for planning, coordinating, funding, and evaluating programs
for older persons authorized by both state and federal governments. The goal of SUA’s is to improve the quality of
life for older Americans by advocating on their behalf and by promoting the development of a comprehensive and
coordinated system of social and health services.
SUBTENANT
A subtenant is someone who makes arrangements to rent from a person who is not an owner but a tenant. The
original tenant thus becomes the "landlord" to the subtenant. The original tenant cannot give any rights to the
subtenant that the original tenant didn't already have. If a subtenant signs a new lease with the owner, he/she becomes
a tenant, not a subtenant.
SUPPLEMENTAL SECURITY INCOME (SSI)
See SOCIAL SECURITY ACT OF 1935, Title XVI.
SUPPORTIVE HOUSING
Housing, including housing units and group quarters, that has a supportive environment and includes a planned
service component.
SUPPORTIVE HOUSING FOR THE ELDERLY (SECTION 202)
Capital advances to eligible, private, nonprofit sponsors to finance the development of rental housing with
supportive services for the elderly.
SUPPORTIVE SERVICES
Services provided to residents of supportive housing to facilitate residents' independence. Examples include case
management, medical or psychological counseling and supervision, childcare, transportation, and job training.
TENANT
A tenant is a person who has an agreement to pay rent to live in a property owned by someone else. Where
someone is paying to stay someplace temporarily, and is not making that their home, he/she is not a tenant. Such situations
are covered by the Innkeeper's Act, and the owner has a right to lock out the guest and/or seize the guest's
personal possessions. If the resident moved in with everything he/she owns and is making that place his or her home,
that person is a tenant and has full tenant rights. In Pennsylvania, the rights of landlord and tenant are defined by the
Landlord and Tenant Act of 1951, and by various court decisions. There are also local Philadelphia laws which apply
to tenants. See also GUEST.

DEFINITIONS OF TERMST T 1-15
TITLE
The legal concept that the homeowner is the only one entitled to use of that property, so that it in effect becomes
"free and clear title."
TITLE I
An FHA-insured loan that allows a borrower to make non-luxury improvements (like renovations or repairs) to
their home; Title I loans less than $7,500 don't require a property lien.
TITLE INSURANCE
An insurance policy which is generally purchased at the time of settlement by the home buyer, attesting to the fact
that a company has "searched the title" to the property, found it to be "free and clear" of any liens or judgments against
it, and will insure the home buyer that no one else has any claim to that deed up to that time.
UNIVERSAL DESIGN
The design of products and environments to be useable by all people, to the greatest extent possible, without the
need for adaptations or specialized design” (as defined by the Center for Universal Design at North Carolina
University).
VETERANS ADMINISTRATION (VA)
Established in 1903 to administer laws authorizing benefits for former members of the armed forces and their
dependents. Examples of these benefits include compensation payments for disabilities or death related to military
service; home loan and home improvement mortgages; housing and services for homeless veterans; and a
comprehensive medical program involving a system of nursing homes, clinics, and medical centers.
VISITABILITY
Through the use of certain design features, builders and architects can create an inclusive environment to promote
social interaction with persons who have a mobility impairment. In order for a house to be “visitable” by people with a
mobility impairment it must have three basic features: one no-step entrance, an accessible path of travel, and a
bathroom on the first floor with a 34-36 inch clear doorway.

FEDERALLY SUBSIDIZED HOUSING PROGRAMS 1-16
FEDERALLY SUBSIDIZED HOUSING PROGRAMS
When working with elderly clients, you are often faced with the need to find public subsidies to make their
housing situations more affordable. To help guide you through the maze of government names, numbers, and
abbreviations, we have provided a brief description of the various HUD housing programs for which seniors may be
eligible. This information is based upon material on the U.S. Department of Housing and Urban Development HUD
website, www.hud.gov.
I. Rental Housing
Housing Assistance Payments
(Sec. 8, U.S. Housing Act of 1937, as amended)
Popular Name: Section 8 Program or Housing Choice Voucher Program
Program Description: The Housing Choice Voucher Program is the federal government's major program for
assisting very low-income families, the elderly, and the disabled to afford decent, safe, and sanitary housing in the
private market. Since housing assistance is provided on behalf of the family or individual, participants are able to find
their own housing, including single-family homes, townhouses and apartments. A family that is issued a housing
voucher is responsible for finding a suitable housing unit of the family's choice where the owner agrees to rent under
the program. The participant is not limited to units located in subsidized housing projects, but is free to choose any
housing that meets the requirements of the program. This unit may include the family's present residence. Rental units
must meet minimum standards of health and safety, as determined by the public housing agency (in Philadelphia, the
Philadelphia Housing Authority) and the rents must fall within HUD’s Fair Market Rents for units of that size. .
Eligible Residents: Elderly and handicapped individuals and couples, with incomes no higher than 50% of the
area's median income as adjusted for family size. Households pay 30% of their income, with HUD making up for the
remainder of the rent charge, limited to Fair Market Rent as set by HUD.
Eligible Sponsors/Developers: Housing Choice Vouchers are administered in Philadelphia by the Philadelphia
Housing Authority, the local public housing agency (PHA). The PHA receives federal funds from the U.S. Department
of Housing and Urban Development (HUD) to administer the program.
Direct Loans
(Sec. 202, Housing Act of 1958, as amended)
Popular Name: Senior Citizen Housing or Section 202 Housing
Program Description: HUD provides capital advances to finance the construction, rehabilitation or acquisition
with or without rehabilitation of structures that will serve as supportive housing for very low-income elderly persons,
including the frail elderly, and provides rent subsidies for the projects to help make them affordable.
Eligible Residents: Occupancy in Section 202 housing is open to any very low-income household comprised
of at least one person who is at least 62 years old at the time of initial occupancy.
Eligible Sponsors/Developers: Only private nonprofit organizations can apply to develop a Section 202
project.

FEDERALLY SUBSIDIZED HOUSING PROGRAMS 1-17
Popular Name: Public Housing
Low Income Public Housing
(U.S. Housing Act of 1937, as amended)
Program Description: Public housing was established to provide decent and safe rental housing for eligible
low-income families, the elderly, and persons with disabilities. Public housing comes in all sizes and types, from
scattered single-family houses, townhouse developments, low rise apartment complexes, and high rise apartments.
Eligible Residents: Public housing is limited to low-income families, including individuals who are elderly or
disabled.
Eligible Sponsors/Developers: Public Housing Agencies, Indian Tribal Housing Authorities, and other
authorized public agencies.
Congregate Housing
(Congregate Housing Services Act of 1978)
Program Description: The Congregate Housing Services Program (CHSP) entitles housing sponsors to
provide meals and other supportive services needed by frail elderly residents and residents with disabilities in
federally subsidized housing. It is a project-based-rather than a tenant-based-program. This program prevents
premature and unnecessary institutionalization of frail elderly, nonelderly disabled, and temporarily disabled persons;
provides a variety of innovative approaches for the delivery of meals and nonmedical supportive services while
making use of existing service programs; fills gaps in existing service systems; and ensures availability of funding for
meals and other programs necessary for independent living.
Eligible Consumers: Services may be used by frail elderly (62 years or older), disabled, and temporarily
disabled persons who are residents of federally subsidized housing and are unable to perform at least three activities of
daily living. An independent professional assessment committee works with a service coordinator appointed by the
grantee to determine individual eligibility for services and to recommend a service package to the housing
management.
Eligible Sponsors: Grants may go to States, units of general local government, public housing agencies, tribal
designated housing entities, and projects funded under Section 202, Section 8 project-based assistance, Section
221(d)(3), Section 236, and Section 515 of the Rural Housing Service (RHS). A State agency or unit of local
government may apply on behalf of a nonprofit or for-profit owner of eligible housing. Applicants must have an
accessible dining facility, a need for the program, a demonstrated record of satisfactory management in housing or
services for elderly or nonelderly persons with disabilities, and a satisfactory record of equal opportunity.
Note: HUD has neither solicited nor funded applications for new grants under CHSP since 1995. Congress,
however, has provided funds to extend expiring grants on an annual basis.
Assisted-Living Conversion Program (ALCP)
(Section 202b of the Housing Act of 1959, as amended)
Information on specific public housing developments in Philadelphia is found below.
Program Description: The ALCP provides private nonprofit owners of eligible developments with a grant to
convert some or all of the dwelling units in their project into an Assisted Living Facility (ALF) for the frail elderly and
people with disabilities who can live independently but need assistance with activities of daily living (e.g., assistance
with eating, bathing, grooming, dressing and home management activities.) ALFs must provide support services such
as personal care, transportation, meals, housekeeping, and laundry.

FEDERALLY SUBSIDIZED HOUSING PROGRAMS 1-18
Typical funding will cover basic physical conversion of common and services space in existing projects. The
ALCP also provides funding for the physical costs of converting some or all of the units of an eligible development
into an ALF, including the unit configuration and any necessary remodeling, consistent with HUD or the State's statute
or regulations (whichever is more stringent). There must be sufficient community space to accommodate a central
kitchen or dining facility, lounges, recreation and other multiple areas available to all residents of the project, or
office/staff spaces in the ALF. Funding for the supportive services must be provided by the owners, either directly or
through a third party, such as Medicaid, SSI payments, State or Area Agency on Aging, etc.
Eligible Residents: The residents must be able to live independently but need assistance with activities of daily
living (e.g., assistance with eating, bathing, grooming, dressing and home management activities).
Eligible Sponsors: Only private nonprofit owners of Section 202, Section 8 project-based [including Rural
Housing Services' Section 515], Section 221(d)(3) BMIR, or Section 236 housing developments that are designated
primarily for occupancy by the elderly for at least five years are eligible for funding. A private nonprofit owner of an
unused/ underutilized commercial property is also eligible for this program.
Mortgage Insurance for Rental Housing for the Elderly
(Section 231, Housing Act of 1959)
Program Description: Section 231 insures mortgage loans to facilitate the construction and substantial
rehabilitation of multifamily rental housing consisting of eight or more rental units for elderly persons (62 or older)
and/or persons with disabilities.
Eligible Residents: Elderly persons and/or persons with disabilities.
Eligible Sponsors: Mortgagors include private profit-motivated developers, and non-profit sponsors.
II. Related Programs
Relocation
(Title II Uniform Relocation Assistance and Real Property Acquisition Policies Act of 1970)
Program Objective: To provide relocation payments to persons displaced by government actions, and to
furnish relocation advice.
Eligible Applicants: Displaced individuals and families, including elderly, and business concerns.
Popular Name: CDBG
Community Development Block Grants
(Title I, Housing and Community Development Act of 1974, as amended)
Program Objective: The Community Development Block Grants are grants to state and local governments to
fund a wide range of community development activities previously eligible under separate categorical grant programs.
Within general HUD guidelines, localities can choose a variety of eligible activities such as housing development or
rehabilitation, public facilities, and social services.
Eligible Applicants: Elderly, like other community residents, benefit from ways the local government expends
CDBG monies. The Consolidated Plan (see below) determines the amounts and location of HUD-aided housing to be
approved.
Eligible Sponsors/Developers: Units of state and local government in conjunction with business or nonprofit
organizations.

FEDERALLY SUBSIDIZED HOUSING PROGRAMS 1-19
Home Investment Partnerships Program
(Title II, Cranston Gonzalez National Affordable Housing Act of 1991)
Popular Name: HOME Program
Program Description: The HOME Program helps to expand the supply of decent, affordable housing for low
and very low-income families by providing grants to States and local governments referred to as participating
jurisdictions or "PJs." PJs like the City of Philadelphia use their HOME grants to fund housing programs that meet
local needs and priorities. PJs may use HOME funds to help renters, new homebuyers or existing homeowners. The
Consolidated Plan (see below) determines how HOME funds are used.
A mandatory set-aside of 15% of the funds for community housing development organizations (CHDOs) has
stimulated interest from nonprofit organizations in Philadelphia. Philadelphia's Consolidated Plan allocates a
substantial portion of the HOME Program funds for community-based organizations.
Eligible Applicants: Elderly, like other community residents, benefit from ways the local government
expends HOME Program funds.
Eligible Sponsors/Developers: Units of local government in conjunction with business or nonprofit
organizations.
Popular Name: Con Plan
Consolidated Plan
(Cranston Gonzalez National Affordable Housing Act of 1991)
The Consolidated Plan is a document written by a State or local government describing the housing needs of
the low- and moderate-income residents, outlining strategies to meet the needs and listing all resources available to
implement the strategies. The jurisdiction is required to consult with other public and private agencies that provide
assisted housing, health services, and social services (including those focusing on services to elderly persons, persons
with disabilities, persons with HIV/AIDS and their families, homeless persons and children) during preparation of the
Consolidated Plan. An approved Consolidated Plan is required for a community to receive funding from the HUD
Department of Community Planning and Development, including Community Development Block Grant funds and
HOME Program funds.

2007 POVERTY LEVEL GUIDELINES 1-20
2007 POVERTY LEVEL GUIDELINES
Income Guidelines as Published in the Federal Register on January 24, 2007
Annual Guidelines
Family Percent of Poverty
SIZE 100% 120% 133% 135% 150% 175% 185% 200% 250%
1 10,210.00 12,252.00 13,579.30 13,783.50 15,315.00 17,867.50 18,888.50 20,420.00 25,525.00
2 13,690.00 16,428.00 18,207.70 18,481.50 20,535.00 23,957.50 25,326.50 27,380.00 34,225.00
3 17,170.00 20,604.00 22,836.10 23,179.50 25,755.00 30,047.50 31,764.50 34,340.00 42,925.00
4 20,650.00 24,780.00 27,464.50 27,877.50 30,975.00 36,137.50 38,202.50 41,300.00 51,625.00
5 24,130.00 28,956.00 32,092.90 32,576.50 36,195.00 42,227.50 44,640.50 48,260.00 60,325.00
6 27,610.00 33,132.00 36,721.30 37,274.50 41,415.00 48,317.50 51,078.50 55,220.00 69,025.00
7 31,090.00 37,308.00 41,349.70 41,971.50 46,635.00 54,407.50 57,516.50 62,180.00 77,725.00
8 34,570.00 41,484.00 45,978.10 46,669.50 51,855.00 60,497.50 63,954.50 69,140.00 86,425.00
Add'l 3,480.00 4,176.00 4,628.40 4,698.00 5,220.00 6,090.00 6,438.00 6,960.00 8,700.00
For family units of more than 8 members, add $3,480 for each additional member.
Monthly Guidelines
Family Percent of Poverty
SIZE 100% 120% 133% 135% 150% 175% 185% 200% 250%
1 850.83 1,021.00 1,131.61 1,148.63 1,276.25 1,488.96 1,574.04 1,701.67 2,127.08
2 1,140.83 1,369.00 1,517.31 1,540.13 1,711.25 1,996.46 2,110.54 2,281.67 2,852.08
3 1,430.83 1,717.00 1,903.01 1,931.63 2,146.25 2,503.96 2,647.04 2,861.67 3,577.08
4 1,720.83 2,06500 2,288.71 2,323.13 2,581.25 3,011.46 3,183.54 3,441.67 4,302.08
5 2,010.83 2,413.00 2,674.41 2,714.71 3,016.25 3,518.96 3,720.04 4,021.67 5,027.08
6 2,300.83 2,761.00 3,060.11 3,106.21 3,451.25 4,026.46 4,256.54 4,601.67 5,752.08
7 2,590.83 3,109.00 3,445.81 3,497.63 3,886.25 4,533.96 4,793.04 5,181.67 6,477.08
8 2,880.83 3,457.00 3,831.51 3,889.13 4,321.25 5041.46 5,329.54 5,761.67 7,202.08
Add'l 290.00 348.00 385.67 391.50 435.00 507.50 536.50 580.00 725.00

INCOME ELIGIBILITY CHARTS 1-21
INCOME ELIGIBILITY CHARTS
Most housing probrams have income eligibility criteria. The following charts identify resources available to
clients in terms of income eligibility. When a consumer is eligible for programs in a particular income level, the
consumer will also eligible for all programs at a higher income level. For example if a consumer is eligible for
programs in the 150% of Federal Poverty Level, that consumer is also eligible for any programs at the 175% and
200% levels. The programs and agencies included are described in the chapters that follow.
200% of 2007 Federal Poverty Level (FPL)
Family Size Annual Income Programs
1 $20,400
2 $27,380
3 $34,340
4 $41,300
5 $48,260
6 $55,220
7 $62,180
8 $69,140
Each additional person add $6,960
PECO's LIURP (Ch 8)
Family Caregiver Support Program (FCSP) (Ch 7)
175% of 2007 Federal Poverty Level (FPL)
Family Size Annual Income Programs
1 $17,868
2 $23,958
3 $30,048
4 $36,138
5 $42,228
6 $48,318
7 $54,408
8 $60,498
Each additional person add $6,0900
• UESF (Ch 7)
• Water Revenue Assistance Program (WRAP)
(Ch 7)
• Matching Energy Assistance Fund (Ch 7)

INCOME ELIGIBILITY CHARTS 1-22
INCOME ELIGIBILITY CHARTS
150% of 2007 Federal Poverty Level (FPL)
Family Size Annual Income Programs
1 $15,315
2 $20,535
3 $25,755
4 $30,975
5 $36,195
6 $41,415
7 $46,635
8 $51,855
Each additional person add $5,220
• LIHEAP (Ch 8)
• Crisis Program (Ch 8)
• PGW's Customer Responsibility Program
(CRP) (Ch 8)
• Weatherization Assistance Program (WAP)
(Ch 8)
• Water Conservation Assistance Program
(CAP) (Ch 8)
• PGW's Conservation Works Program (CWP)
Ch 8)
• NEC Energy & Budget Counseling (Ch 3)
• ECA Emergency Heater Hotline (Ch 4 & Ch
8)
• Customer Assistance Program (Cap Rate) (Ch
8)
• Basic Systems Repair Program (BSRP) (Ch 4)
• Senior Housing Assistance & Repair Program
(SHARP) (Ch 4)
• Fair Housing Commission (Ch 5)
• Adaptations To Homes Of Elderly
Homeowners With Physical Disabilities
(Grants) (Ch 6)
• Lifeline 150 - ALLTEL (Ch 8)
• Lifeline 150 – Sprint (Ch 8)
• Community Legal Services, Inc. (Ch 9)
135% of 2007 Federal Poverty Level (FPL)
Family Size Annual Income Programs
1 $13,784
2 $18,482
3 $23,180
4 $27,878
5 $32,576
6 $37,274
7 $41,972
8 $46,670
Each additional person add $4,698
• Lifeline 135 - Verizon (Ch 8)
• Lifeline 135 - Nextel Partners (Ch 8)

INCOME ELIGIBILITY CHARTS 1-23
125% of 2007 Federal Poverty Level (FPL)
Family Size Annual Income Programs
1 $12,763
2 $17,113
3 $21,463
4 $25,813
5 $30,163
6 $34,513
7 $38,863
8 $43,213
Each additional person add $4,350
100% of 2007 Federal Poverty Level (FPL)
Family Size Annual Income Programs
1 $10,210
2 $13,690
3 $17,170
4 $20,650
5 $24,130
6 $27,610
7 $31,090
8 $34,570
Each additional person add $3,480
30% of Median Income
• Verizon Lifeline (Ch 8)
Family Size Annual Income Programs
1 $15,150
2 17,300
3 19,500
4 21,650
• Housing Choice Voucher Program (Section
8 - PHA) (Ch 5) See also Section 8
Eligibility, Annual Income on page 1-25.

INCOME ELIGIBILITY CHARTS 1-24
Section 8 Eligibility, Annual Income
Household Size Very Low
25%
30% Low
50%
60% Moderate
80%
Middle
120%
1 $12,625 $15,150 $25,250 $30,300 $40,400 $60,600
2 14,425 17,300 28,850 34,620 46,150 69,240
3 16,225 19,500 32,450 38,940 51,950 77,880
4 18,025 21,650 36,050 43,260 57,700 86,520
5 19,475 23,400 38,950 46,740 62,300 93,480
6 20,900 25,100 41,800 50,160 66,950 100,320
7 22,350 26,850 44,700 53,640 71,550 107,280
8 23,800 28,600 47,600 57,120 76,150 114,240
> 8 in household, add/person 1,442 1,732 2,884 3,461 4,616 6,922
These figures are based on the Section 8 annual income limits for low- and moderate-income households set by the U.S. Department of Housing and Urban
Development (HUD), effective March 8, 2006. HUD defines 50 percent of area median income as “very low income” and 80 percent as “low income.” The
definition of very low-, low- and moderate- income in this table are based on City Ordinance 1029-AA which defines 50 percent of area median income as
“low income” and 80 percent as “moderate income.”
Other
Family Size Annual Income Programs
1 $58,075
2 $66,355
3 $74,635
4 $82,915
5 $89,585
6 $96,140
7 $102,810
8 or more $109,480
• PHIL Loan (Ch 3)
• PHIL-Plus Home Improvement Loan
Program (Ch 3 & Ch 5)
• Mini-PHIL Loan (Ch 3 & Ch 5)
• PHIL Energy Loan (Ch 8)

INCOME ELIGIBILITY CHARTS 1-25
Programs with Specific Income Requirements
Family Size Annual Income Programs
Any Under $35,000 • Property Tax/Rent Rebate (Ch4 & Ch 5)
1-10 $32,458.00 - $49,640.00 • Phila. Property Tax Installment Program (Ch 4)
1-2 $14,500 single, $17,700 married • Senior Citizen Low Income Special Tax
Provision Program (Ch 4)
Any Under $27,600 • Water Bill Discount for Elderly (Ch 4 & Ch 5)
Any Section 8 • PHCD Housing Counseling Services (Ch 4)
1-4 Section 8, Low Income • Adaptive Modification Program (Ch 6)
Any Varies by program • PCA Long Term Care Options (Ch 7)
Any SSI or private pay • PCA Domiciliary Care Program (Ch 7)
Any SSI, SSDI, SS, VA; DPA accepted on
limited basis income situations
• Horizon House Rehabilitation Services, Inc.
(Ch 7)
Any Varies with company • PA Public Utilities Lifeline Programs (Ch 8)
Any South Phila. West of Broad • Cool Homes Program (Ch 8)
Any Low income • SeniorLaw Center (Ch 9)
Any Any – Fees applicable • Housing Court & Small Claims Court (Ch 9)
Any Homeless • Office of Support Housing (Ch 10)
Any Homeless • Project H.O.M.E (Ch 10)
Any Homeless • Free Meals in Philadelphia (Ch 10)
Any Homeless • Day Centers (Ch 10)

INCOME ELIGIBILITY CHARTS 1-26
Programs with No Income Requirement
Listed in alphabetical order.
Programs
Action Alliance of Senior Citizens (Ch 11)
Angie's List (Ch 4)
Anti-Predatory Lending Hotline (Ch 11)
Behavioral Health Alliance Project (Ch 7)
CARIE Ombudsman Program (Ch 11)
Center for Advocacy for the Rights and Interests of the Elderly (Ch 11)
Department of Licenses & Inspections (Ch 4 & Ch 5)
Elderly Law Project at Temple University (Ch 9)
Fair Housing Commission of Philadelphia (Ch 5)
First Call For Help (Ch 8)
Greater Phila. Assn. of Realtors (Ch 4)
Heat Hotline for Renters (Ch 8)
Hiring a Home Repair Contractor: A Guide for Older Philadelphians (Ch 4)
Home Equity Conversion Mortgages (Ch 4 & Ch 7)
HomeNet Solutions, Inc. (Ch 4)
Homeowner's Emergency Loan Program (Water Department) (Ch 4)
Homeowner's Emergency Mortgage Assistance Program (HEMAP) (Ch 4)
In-Home Support Program (Ch 7)
Institute for the Study of Civic Values (Ch 11)
Insurance Placement Facility of PA (The Fair Plan) (Ch 4)
Lawyer Referral & Information Service of the Phila. Bar Assn. (Ch 9)
Mayor's Office of Consumer Affairs (Ch 9)
National Multiple Sclerosis Modifications Assistance Grant (Ch 6)
Neighborhood Energy Centers (Ch 8)
NIM Ombudsman Program (Ch 11)
PA Assistive Technology Foundation (PATF) (Ch 6)
PA Elevator Division (Ch 5)
PA Human Relations Commission (Ch 9)
PA Insurance Dept, Bureau of Consumer Affairs (Ch 4)
PCA Long Term Care Assessment (Ch 7)
PECO Customer Assistance and Referral Evaluation Services (CARES) (Ch 8)
Phila LawWorks Tangled Title Program (Ch 9)
Rebuilding Together – Philadelphia (Ch 6)
Technical Assistance Program (TAP) (Ch 5)
Tenant Union Representation Network (TURN) (Ch 11)
Urban League of Philadelphia (Ch 5)
Vector Control Services (VCS) (Ch 4)

Chapter 2
Affordable Housing Resources
In this chapter we give a brief description of four kinds of affordable housing. We also list subsidized
building for the elderly and public housing sites.
Table of Contents
RENTAL HOUSING PROGRAMS IN PHILADELPHIA .............................................................................. 2-2
Housing Choice Voucher Program (formerly Section 8 Certificates) ............................................................... 2-2
Section 8 Mainstream Program.......................................................................................................................... 2-2
Privately Owned Subsidized Housing................................................................................................................ 2-3
Public Housing................................................................................................................................................... 2-3
DIRECTORY OF SUBSIDIZED HOUSING FACILITIES ............................................................................ 2-5
SUBSIDIZED BUILDINGS IN PHILADELPHIA ........................................................................................... 2-9
North Philadelphia and Logan ......................................................................................................................... 2-10
West Philadelphia, Overbrook, and Wynnefield.............................................................................................. 2-27
Center City and West Philadelphia .................................................................................................................. 2-43
Northeast Philadelphia and Olney.................................................................................................................... 2-53
Northwest Philadelphia, East Falls, and Roxborough...................................................................................... 2-60
PUBLIC HOUSING ........................................................................................................................................... 2-69
North Philadelphia and Logan ......................................................................................................................... 2-70
West Philadelphia, Overbrook, And Wynnefield ............................................................................................ 2-71
Center City and South Philadelphia ................................................................................................................. 2-71
Northeast Philadelphia and Olney.................................................................................................................... 2-72
Northwest Philadelphia, East Falls, and Roxborough...................................................................................... 2-72

RENTAL HOUSING PROGRAMS IN PHILADELPHIA 2-2
RENTAL HOUSING PROGRAMS IN PHILADELPHIA
Senior citizens often experience great difficulty in finding decent, affordable housing. The purpose of
this chapter is to explain the steps that senior citizens should take to obtain a unit of government subsidized
housing, and to describe the basic features of each housing resource.
There are four kinds of government subsidized housing opportunities for senior citizens:
1 Housing Choice Voucher Rental Assistance (formerly Section 8)
2 Section 8 Mainstream Program
3 Privately Owned Subsidized Housing
4 Public Housing
The following is a description of each type of government subsidized housing program, eligibility
requirements, how to apply, and availability of facilities in Philadelphia.
Housing Choice Voucher Program (formerly Section 8 Certificates)
The Housing Choice Voucher Programs are the Department of Housing and Urban Development’s
(HUD) major program for assisting very-low income families, the elderly and people with disabilities to rent
decent, safe and affordable housing in the private market. Under this program, you can apply to the Philadelphia
Housing Authority (PHA) to obtain a rental subsidy that allows you to lease a unit on the private market. You
will generally pay 30% of your income towards rent and the Housing Choice Voucher Program will pay the
balance.
If you need modifications made to the unit, the landlord must – under the Fair Housing Act – allow you to
make them as a reasonable accommodation. Remember, however, that you must pay for them. The landlord may
also require that you remove the modifications at your expense before moving from the unit.
The PHA maintains a waiting list of applicants for the Voucher Program and gives preference to people
with disabilities on SSI or SSDI. The waiting list for these vouchers, however, is currently closed. Periodically,
the list opens for short periods of time. Notices of openings are placed in the newspaper and sent to over 40
disability advocacy groups. Once the list is open, you can visit the PHA and apply. For more information contact
the Section 8 Department at 642 N. Broad St, 6th floor, Philadelphia or call them at 215-684-4300.
Households whose income does not exceed 50% of the median income for the Philadelphia metropolitan
area are eligible for this program.
Section 8 Mainstream Program
The Mainstream Program provides rental vouchers specifically for persons with disabilities. This
program provides rental assistance to very low-income families whose head, spouse, or sole member is a person
with a disability. Persons with disabilities live independently in private rental housing and pay 30% of their
adjusted income for rent. HUD has awarded over one thousand Mainstream vouchers to Philadelphia, however as
described under the Housing Voucher Program, the waiting list for all Housing Choice Vouchers is currently
closed.
Very low-income families whose head, spouse, or sole member is a person with a disability may receive a
rental voucher through the Mainstream Program.

RENTAL HOUSING PROGRAMS IN PHILADELPHIA 2-3
Privately Owned Subsidized Housing
A number of apartments and townhouse developments in Philadelphia are subsidized by the federal or
state government but are owned and operated by a private developer or management company. These
developments have affordable rents and often have accessible units in them, especially if they were built or
renovated recently. Accessible units may have lower kitchen cabinets, bathroom grab bars, roll-in showers, wide
hallways, ramps, lower knobs and/or raised toilets. Although older complexes may not have any accessible units,
some have facilities designated for persons with disabilities or apartments that can be adapted to meet specific
needs. Additionally, some developments provide housing specifically for the elderly and allow for non-elderly
residents with disabilities.
In general, households with low and moderate income are eligible to rent units in privately owned
subsidized developments. Since a variety of subsidy programs have funded the units over the years, income
guidelines vary from development to development. In general, tenants pay 30% of their income towards rent and
HUD subsidizes the balance, but you should call the development directly to check out availability and learn
about their specific income requirements.
How To Apply If the applicant is within the eligibility requirements described above, he/she must locate
a vacant apartment in a building subsidized by one of the federal programs. It is up to the applicant to contact the
building to find a vacant unit, and it is up to the management of the building to determine if the tenant is eligible
for a subsidized unit. Although most subsidized buildings require that the applicant visit their office in order to
apply and be interviewed, some allow an interview over the telephone. For best results, it is important to call first.
Subsidized Housing Facilities in Philadelphia: A list of subsidized housing developments follows in this
chapter and includes the address, contact information and the number and type of units in each development. The
listings section includes information on approximately 100 buildings that are partially or fully dedicated to
housing senior citizens. The vast majority of the buildings described here are subsidized; however, a few
buildings have been included which are unsubsidized but have very low monthly rents.
Under each listing is the following information: address, phone number, sponsor, contact person, number
of units, eligibility requirements, rent, length of waiting list, estimated length of wait, and special services. In
addition, when applicable, the number of units for people with disabilities is indicated. People with disabilities
should, however, inquire further concerning what adaptations have been or can be made to make units accessible.
The figures used for the subsidized housing waiting lists, and for the expected number of months before a place
opens up, should be treated as approximations. In many cases the waiting period depends on the kind of unit or
services needed.
Public Housing
The Philadelphia Housing Authority (PHA) owns and operates over 15,000 apartment units in
Philadelphia. Their units are generally in high-rise complexes, garden apartments or townhouses. Some are part
of large developments, others are individual units scattered throughout the City. Quite a few are accessible for
people with disabilities. As a federally funded agency, the PHA is also subject to meeting the “reasonable
accommodation” requirement of Section 504. This means that a person with a disability is entitled to file a
request for an accommodation (i.e. wheelchair ramp, modified kitchen, etc.) and the PHA must pay for the
modification if the request is found valid.
Eligibility: Low-income elderly, families and individuals. Contact the PHA to see if you qualify.
How to Apply: The PHA maintains a waiting list of individuals and families who are in need of public
housing. If you are interested in renting a public housing unit, you must submit an application to the PHA. PHA
accepts applications for Public Housing on Monday through Friday, from 9:00 am to 4:00 pm at the Admissions
office located at 718 N. 16th Street. You will not need proof of income, social security cards or birth certificates
at this time, but will need the information for each member of the household on the application. Once you file an
application, your name will be placed on a waiting list. Unfortunately, there is no way to determine how long it
will be before a unit becomes available.

RENTAL HOUSING PROGRAMS IN PHILADELPHIA 2-4
When you reach the top of the waiting list you will be invited to a Home Selection Day event. You will
be given a list of the available units in your bedroom size through out the City and given an opportunity to visit
various sites to see the units before selecting one. If you reject all available units without good cause, you will be
dropped from the waiting list and you must reapply.
The majority of public housing developments in Philadelphia are made up of “Family Units”. These
developments have been designated for families with children and generally have specifically designated areas for
children such as playground and recreational facilities. Other developments only have “Elderly Units” and are for
use by senior citizens only. These communities allow seniors to enjoy a community with people their own age.
Other developments offer a mix of Family and Elderly Units so both families and seniors can enjoy living amidst
a variety of age groups. Many units in each type of development are accessible or adaptable for people with
disabilities.
Every public housing development in Philadelphia, its address, phone number, size and number of units
accessible or adaptable to people with disabilities is listed in the following pages.

DIRECTORY OF SUBSIDIZED HOUSING FACILITIES 2-5
DIRECTORY OF SUBSIDIZED HOUSING FACILITIES
The affordable living facilities are described in detail on pages 2-8 to 2-66. You can use this alphabetized
listing below to locate information on a specific building if its location is unknown.
Name of Facility Address Zip Page
American Postal Workers House 801 Locust St. 19107 2-43
Angela Court 4400 Fairmount Ave. 19104 2-27
Ann Thomas Presbyterian Apts. 2000 South 58th St. 19143 2-27
Anthony Wayne Senior Housing 1701 S. 28th St. 19145 2-43
Arbor House at Ephraim Goldstein Apts.
(Shalom II)
12003 Bustleton Ave. 19116 2-53
Ascension Manor I 911 N. Franklin St. 19123 2-10
Ascension Manor II 970 N. 7th St. 19123 2-10
Athenagoras House/St. George Cathedral
Manor
850 Locust St. 19107 2-51
Awbury View Apts. 6320 Chew Ave. 19138 2-60
Bernice Arms 6000 Baltimore Ave. 19143 2-28
Brentwood 4130-40 Parkside Ave. 19104 2-28
Brith Shalom House 3939 Conshohocken Ave. 19131 2-29
Camphor-Brooks School Apts. 5630-43 Wyalusing Ave. 19131 2-29
Caribe Towers 3231-65 N 2 nd St. 19140 2-11
Casa Caribe 173 W. Allegheny Ave. 19133 2-11
Casa Farnase 1300 Lombard St. 19147 2-44
Center Park I (Rieder House) 10102 Jamison Ave. Bldg A 19116 2-55
Center Park II (Evelyn/Daniel Tabas
House)
10102 Jamison Ave. Bldg B 19116 2-59
Center Park III 10102 Jamison Ave. Bldg C 19116 2-53
Clara Baldwin Manor 2600 W. Susquehanna Ave. 19121 2-12
Community House 5501 N. 11 th St. 19141 2-12
Corinthian Square Apartments 2103 W. Godfrey Ave. 19138 2-60
Courtyard Apartments at Riverview 1021 S. 4 th St. 19147 2-44
Diamond Park Apts. 1700 W. Susquehanna Ave. 19121 2-13
Dunlap (The) 5031 Race St. 19139 2-30
Elders Place I 53 E. Wister St. 19144 2-61
Elders Place II 76-88 E. Collom St. 19144 2-61
Enon Toland Apartments 245 W. Queen Lane 19144 2-62

DIRECTORY OF SUBSIDIZED HOUSING FACILITIES 2-6
DIRECTORY OF SUBSIDIZED HOUSING FACILITIES
Name of Facility Address Zip Page
Evelyn/Daniel Tabas House/Center
Park II
10102 Jamison Ave. Bldg B 19116 2-59
Falls Ridge 4349 Ridge Ave 19129 2-62
F.O.P. Senior Citizens 730 Byberry Rd. 19116 2-54
Four Freedoms House 6101 N. Morris St. 19144 2-63
Francisville Village 1708 Ridge Ave. 19130 2-13
Germantown Home Campus – Apts. 127R W. Gorgas Lane 19119 2-63
Germantown Home Campus - Cottages 6901 Cresheim Rd. 19119 2-64
Germantown House 5457 Wayne Ave. 19144 2-64
Gray Manor 1600 N. 8th St. 19122 2-14
Greater Grays Ferry Estates 300 Moore St. 19147 2-45
Greenway Presbyterian Apts. 2001 S. 59 th St. 19143 2-30
Guild House East 711 Spring Garden St. 19123 2-14
Guild House West I 1221 Fairmount Ave. 19123 2-15
Guild House West II 1221 Fairmount Ave. 19123 2-15
Haddington Elderly/Mahlon Lewis 5600 Race St. 19139 2-31
Hamill Mill Apartments 200 E. Church Lane 19144 2-65
Hamill Mill Apartments II 5423-27 Lena St. 19144 2-65
Holmes School 5429 Chestnut St. 19139 2-31
Iakovis Gardens/St. George Cathedral
Manor
850 Locust St 19107 2-51
Interfaith House of Germantown 18 W. Chelten Ave. 19144 2-66
Jackson Place 501 Jackson St. 19148 2-45
Kearsley Retirement Community 2100 N. 49th St. 19131 2-32
Landreth Apartments 1201 S. 23rd St. 19146 2-46
Mahlon Lewis Residence/Haddington
Elderly
5600 Race St. 19139 2-31
Maple Village 22 W Rittenhouse St. 19144 2-66
Mary Field Apartments 2100 South 58th St. 19143 2-32
Meadow Housing 4649 Paul St. 19124 2-54
Mercy-Douglass Residences 4511-23 Walnut St. 19139 2-33
Monte Vista Apartments 6150 W. Oxford St. 19151 2-33
Mt. Olivet Village 642 N. 41st St. 19104 2-34

DIRECTORY OF SUBSIDIZED HOUSING FACILITIES 2-7
DIRECTORY OF SUBSIDIZED HOUSING FACILITIES
Name of Facility Address Zip Page
Mt. Sinai Apartments 430 Reed St. 19147 2-46
Mt. Tabor Cyber Village 973 N. 7th St. 19123 2-16
Neumann North Senior Housing 1741 Frankford Ave. 19125 2-16
Neumann Senior Housing 1601 Palmer St. 19125 2-17
New Covenant Senior Housing 7500 Germantown Ave. 19119 2-67
Newhall Manor 5323 Newhall St. 19144 2-67
Norris Square Senior Housing 2121 N. Howard St. 19122 2-17
Old City Presbyterian Apts. 25 N. 4th St. 19106 2-47
Olde Kensington Pavilion 1250 N. 3rd St. 19122 2-18
On Lok House 219 N. 10th St. 19107 2-47
Opportunities Towers 1717 W. Hunting Park Ave. 19140 2-18
Opportunities Tower II 1727 W. Hunting Park Ave. 19140 2-19
Opportunities Tower III-Haddington 5524-60 Haverford Ave. 19139 2-34
Overmont House 4001 Monument Rd. 19131 2-35
Park Tower 4001 Conshohocken Ave. 19131 2-35
Pavilion Apartment House 3901 Conshohocken Ave. 19131 2-36
Pensdale Housing 4200 Mitchell St. 19128 2-68
Philip Murray House 6300 Old York Road 19141 2-19
Philip Murray House II 6302 Old York Road 19141 2-20
Philippian Gardens 5110 N. 6th St. 19120 2-55
Pinn Gardens 900 Belmont Ave. 19104 2-36
Ralston Mercy-Douglass House 3317 Market St. 19104 2-37
Reed Street Presbyterian Apts. 1401 S. 16th St. 19146 2-48
Rieder House (Center Park I) 10102 Jamison Ave.. Bldg A 19116 2-55
Riverside Presbyterian Apts. 158 N. 23rd St. 19103 2-48
Robert N.C. Nix Homes 1418 N. 15th St. 19121 2-20
Robert Saligman House 8900 Roosevelt Blvd. 19115 2-56
Saligman North 8900 Roosevelt Blvd. 19115 2-56
Salvation Army Booth Manor 5522 Arch St. 19139 2-37
Salvation Army Ivy Residence 4051 Ford Rd. 19131 2-38
Samual Tabas House 2101 Strahle St. 19152 2-57
Sansom House 4508 Sansom St. 19139 2-38

DIRECTORY OF SUBSIDIZED HOUSING FACILITIES 2-8
DIRECTORY OF SUBSIDIZED HOUSING FACILITIES
Name of Facility Address Zip Page
Sarah Allen Seniors Homes 4035 Parrish St. 19104 2-39
Sartain Apts. 3017 W. Oxford St. 19121 2-21
Scottish Rite House 1525 Fitzwater St. 19146 2-49
Scottish Rite Tower 1530 Fitzwater St. 19146 2-49
Shalom House at Ephraim Goldstein Apts. 12003 Bustleton Ave. 19116 2-57
Shalom II (Arbor House at Ephraim 12003 Bustleton Ave. 19116 2-57
Goldstein Apts.)
Sidewater House 780 Byberry Rd. 19116 2-58
Sidney Hillman Apartments 22 S. 22nd St. 19103 2-50
Simpson Midtown 1001 Green St. 19123 2-21
Simpson-Fletcher Conestoga House 5353 Master St. 19131 2-39
Somerset Villas 200 E. Somerset 19134 2-58
Somerville Homes/Community Housing 5347-5333 N. 13th St. 19141 2-22
Spring Garden Towers 1818 Spring Garden St. 19130 2-22
St. Anthony’s Senior Residence 2209-33 Carpenter St. 19146 2-50
St. George Cathedral Manor/Athenagoras 850 Locust St. 19107 2-51
St. George Cathedral Manor/Iakovis 850 Locust St. 19107 2-51
Gardens
St. George's Manor 540 S. 61st St. 19143 2-40
St. Josephs Housing for the Elderly 1515 W. Allegheny Ave 19132 2-23
St. Mary’s Residence 247 S. 5th St. 19106 2-52
St. Matthew Manor 230-42 N. 57th St. 19139 2-40
Stephen Smith Towers 1030 Belmont Ave. 19104 2-41
Suffolk Manor 1416-24 Clearview St. 19141 2-23
Tabas House (Evelyn Daniel) /Center 10102 Jamison Ave. Bldg B 19116 2-59
Park II
Tioga Presbyterian Apts. 1531 W. Tioga St. 19140 2-24
Unico Village 7199 Brant Place 19153 2-41
University Square 3901 Market St. 19104 2-42
Venango House 2104 W. Venango St. 19140 2-24
Vernon House 3226 Clifford St. 19121 2-25
Walnut Park Plaza 6250 Walnut St. 19139 2-42
William B. Moore Manor 1999 Ridge Ave. 19121 2-25
Yorktown Arms 1300 W. Jefferson St. 19122 2-26
Yorktown Arms II 1400-46 N. 13th St. 19122 2-26

SUBSIDIZED BUILDINGS IN PHILADELPHIA 2-9
SUBSIDIZED BUILDINGS IN PHILADELPHIA
The next section of this chapter contains a detailed list of subsidized buildings in Philadelphia, organized
by area. Each listing includes information about:
• Location
• Contact information
• Sponsor or management
• Facility type & funding source
• Number and type of units
• Eligibility and rent
• Waiting list
• Services
Documentation is required prior to establishing priority status and prior to admission. Without priority
status, applications will be processed in order of receipt.
The most important advice is to start early and to update your clients application regularly. Waiting lists
for some government housing programs are very long. Many buildings advise that they have to wait more than
one year to receive a unit. Few buildings have waiting lists of less than six months, so don't delay! Waits may
vary according to price and size of the unit.
Some of the information in this chapter was taken from the Philly Primer: Housing Resources for People
with Disabilities, a publication of the Technical Assistance Project (TAP) of the Philadelphia Office of Housing
and Community Development.
If your client is a resident of a subsidized building and has a complaint, the client should call 1-800-685-
8470 or TTY 800 -432-2209.

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-10
Name Ascension Manor I Ascension Manor II
Address 911 N. Franklin St. 970 N. 7th St.
Zip Zip 19123 19123
Phone 215-922-1116 215-923-3907
Email
Ascenman1@mycomcast.com Ascenman1@mycomcast.com
Web Site www.irmmgmt.com www.irmmgmt.com
Contact Person John Siwak John Siwak
Sponsor and/or
Management
Ukrainian Arch Diocese of
Philadelphia
Ukrainian Arch Diocese of
Philadelphia
Type of Facility Elderly Elderly
Section 202/ Section 8 project Section 202/ Section 8 project
Funding Source
based
based
Total # of units 140 140
Elderly Units All All
Disabled Units Inquire Inquire
Non-Subsidized Units 51 0
Age Eligibility 62+ 62+
Income Eligibility Section 8 -very low income Section 8- low income
Rent 30% of income 30% of income
Waiting List 40 40
Average Wait 6 months 6 months
Facilities & Services
(some w/ added cost) Community room Community room
Social Service Coord. Yes Yes

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-11
Name
Address
Zip
Phone
Email
Web Site
Caribe Towers
Casa Caribe
323-65 N. 2nd St. 173 W. Allegheny Ave.
19140 19133
215-965-7877 215-426-3414
None
None
www.hacecdc.org
www.hacecdc.org
Contact Person
Sponsor and/or
Management
Yesenia Vazquez
HACE Management
Yesenia Vazquez
HACE Management
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Elderly
Section202/ Section 8 project
based
57 52
All
All
10 10
0 0
62+ 62+
Elderly
Section202 / Section 8 project
based
Income Eligibility
Section 8 - very low income
Section 8 - very low income
Rent
Waiting List
Average Wait
30% of income 30% of income
75 150
1 year 3 years
Facilities & Services
(some w/ added cost)
Social Service Coord.
Community room
Yes
Community room
Yes

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-12
Name
Address
Zip
Phone
Email
Web Site
Clara Baldwin Manor Community House
2600 W. Susquehanna Ave. 5501 N. 11th St.
19121-1247 19141
215-978-4757 215-324-4563
None
communityhouse@pennrose.co
None
www.pennrose.com
Contact Person
Sponsor and/or
Management
Marjorie Jett-El
Clara Baldwin Neighborhood
House, Inc
Lorraine Stevens
Renaissance Group
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Elderly
Elderly
Section 202/Section 8- project
Section 8 project based based
59 73
All 73
6 3
0 0
62+ 62+
Income Eligibility
Section 8 - very low income
Section 8- low income
Rent
Waiting List
Average Wait
Facilities & Services
(some w/ added cost)
Social Service Coord.
30% of Income 30% of Income
50 150
1-1 1/2 years 2 years +
Lunch, homemakers activities Community room
Yes
Yes

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-13
Name
Address
Zip
Phone
Email
Web Site
Diamond Park Apts Francisville Village
1700 W .Susquehanna Ave. 1708 Ridge Ave.
19121 19130
215-765-6626 215-765-5335
None
rentalmanagement@community-ventures.org
None
www.community-ventures.org
Contact Person
Sponsor and/or
Management
Type of Facility
Vera Burgess
Partnership for Urban
Housing Development
Disabled individuals and their
families
Vicki Shelton
Community Ventures
Multi-Family Housing
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
Section 8 / Project Based PHFA
47 42
disability
24 1-br units/4 2-br units
47 12
0 42
18+ w/ physical disability 62+ for elderly units
Section 8- very low income 40% to 60% of median
30% of Income with utility
allowance
$220-$350 per month
depending on income
10 or less 42
6 months 6 months
Facilities & Services
(some w/ added cost)
Social Service Coord.
Resident association
Yes, part-time
Community room.
Yes

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-14
Name
Address
Zip
Phone
Email
Web Site
Gray Manor
Guild House East
1600 N. 8th St. 711 Spring Garden St.
19122 19123
215-235-0660 215-923-1539
mjackson.deeble@cpmanagemNone
None
www.frpinc.org
Contact Person
Sponsor and/or
Management
Ortiase Brown
Community Property
Management
Karen Hudson
Friends Rehabilitation
Program, Inc
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Elderly + Disabled Elderly + Disabled
Section 202/ Section 8 project
Section 8 project based based
129 90
All 90
7 0
0 0
62+ 18+ w/ disability 62 + 18 + with disability
Income Eligibility
Section 8-moderate income
Section 8, very low income
Rent
Waiting List
Average Wait
30 % of Income 30 % of Income
Info not available
Variable
1 month - 2 years 6 months - 1 year
Facilities & Services
(some w/ added cost)
Social Service Coord.
Van service, tenant council
Yes
Foot doctor
Yes

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-15
Name
Address
Zip
Phone
Email
Web Site
Guild House West I Guild House West II
1221 Fairmount Ave. 1221 Fairmount Ave.
19123 19123
215-235-2183 215-235-2183
None
None
www.frpinc.org
www.frpinc.org
Contact Person
Sponsor and/or
Management
Aleyda Zeledon
Friends Rehabilitation
Program, Inc
Aleyda Zeledon
Friends Rehabilitation
Program, Inc
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
Facilities & Services
(some w/ added cost)
Social Service Coord.
Elderly & Disabled Elderly
Section 202/ Section 8 project Section 202/ Section 8 project
based
based
100 55
90 50
10 5
0 0
62+ 18+ w/physical disability 62 +
Section 8, Very low + low Section 8, very low + low
income
income
30 % of Income 30% of income
100+ 100+
1-2 years 1-2 years
Commissary, resident council Commissary, resident council
Yes
Yes

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-16
Name
Address
Zip
Phone
Email
Web Site
Neumann North Senior
Mt. Tabor Cyber Village
Housing
973 N. 7th St. 1741 Frankford Ave.
19123 19125
215-574-1311 215-739-8303
mounttaborceed@verizon.net marketing@pennrose.com
www.presbyhomes.org www.pennrose.com
Contact Person
Sponsor and/or
Management
Type of Facility
Mary Kinder
Mt. Tabor CEED
Elderly
Deidre McDonald
Pennrose Property
Management
Elderly
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
Facilities & Services
(some w/ added cost)
Social Service Coord.
PHFA
PHA privately owned
56 67
56 67
20 5
0 0
55+ 62+
20%, 40% or 50% of median
income
30% of median
$258-$645 1 bedroom
$309-$773 2 bedroom 30% of income
Call for information 300
Expected completion June
2008 3 years +
Computer lab w/ internet/
wireless, exercise room, Community room, adult day
community room, library care on premises
Yes

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-17
Name
Address
Zip
Phone
Email
Web Site
Contact Person
Norris Square Senior
Neumann Senior Housing
Housing
1601 Palmer St. 2121 North Howard St.
19125 19122
215-232-7292 215-291-9170
marketing@pennrose.com norrissquare@pennrose.com
www.pennrose.com None
Maria Castro or Wanda
Info not available
Nieves
Sponsor and/or
Management
Pennrose Property
Management
Pennrose Property
Management
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Elderly
Elderly
Section 202/ Section 8 project
Section 8, project based based
69 1-bedroom units 35
69 35
Yes
2 w/c user accessible
Info not available 0
62+ 62+ 18+ with disability
Income Eligibility
Section 8 - low income
Section 8, very low income
Rent
Waiting List
30% of income 30% of Income
Info not available 80
Average Wait
Facilities & Services
(some w/ added cost)
Social Service Coord.
Info not available
Coin-op laundry, community
room
No
5 months
Community room
Yes

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-18
Name
Address
Zip
Phone
Email
Web Site
Olde Kensington Pavilion Opportunities Towers
1250 N. 3rd St. 1717 W. Hunting Park Ave.
19122 19140
215-763-5505 215-229-1000
luzm@oldekensington.org None
None
None
Contact Person
Sponsor and/or
Management
Type of Facility
Luzaida Cerpa
Olde Kensington Senior
Housing Associates
Elderly, Physically Disabled
Kim Owens
Opportunities Service Corp
Elderly +physically Disabled
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Section 8 project based Section 8, project based
103 150
93 134
10 8
0 0
62+ 18+ mobility impairment 62+ 18+ w/physical disability
Income Eligibility
Section 8, very low income
Section 8 - low income
Rent
Waiting List
30% of Income 30% of Income
10 elderly Info not available
Average Wait
Facilities & Services
(some w/ added cost)
Social Service Coord.
Elderly 6 months-1 year
Community rooms
Yes
1 year
Community room
Yes

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-19
Name
Address
Zip
Phone
Email
Web Site
Opportunities Towers II Philip Murray House
1727 W Hunting Park Ave. 6300 Old York Road
19140 19141
215-229-1000 215-927-7070
None
dmccoy@prudentprpoerty.com
None
None
Contact Person
Sponsor and/or
Management
Kim Owens
Opportunities Service Corp
None
Prudent Property
Management
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
Elderly + physically Disabled Elderly
Section 8 project based Section 8 project based
125 308
117 All
8 Inquire
0 10
62+ 18+ w/physical disability 62+
Section 8 - low income Section - 30%
30% of Income 30% of Income
Info not available
Info not available
1 year Waiting list closed
Facilities & Services
(some w/ added cost)
Social Service Coord.
Community room
Yes
Hairdresser
Yes

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-20
Name
Address
Zip
Phone
Email
Web Site
Philip Murray House II Robert N.C. Nix Homes
6302 Old York Road 1418 N. 15th St.
19141 19121
215-927-7234 215-236-1818
dmccoy@prudentprpoerty.comNixhomes@verizon.net
None
None
Contact Person
Sponsor and/or
Management
Type of Facility
None
Prudent Property
Management
Elderly
Marlene Hudson-Reed
Berger & Co.
Elderly & Family
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Section 8 project based Section 8 project based
69 39
70 2
5 2
0 1
62+ 18 yrs or older
Income Eligibility
Section 8 - 30 %
Section 8 very low income
Rent
Waiting List
30% of Income 30% of Income
Info not available 100+
Average Wait
Facilities & Services
(some w/ added cost)
Social Service Coord.
Waiting list closed
Hairdresser
Yes
2-3 Years
No

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-21
Name
Address
Zip
Phone
Email
Web Site
Sartain Apartments Simpson Midtown
3017 W. Oxford St. 1001 Green St.
19121 19123
215-236-0800 215-232-7290
None
williams@simpsonsenior.org
www.pennrose.com www.simponsenoir.org
Contact Person
Sponsor and/or
Management
Tonya Power
Pennrose Property
Management
James Williams
Simpson Senior Services
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Elderly
Elderly
Section 202/ Section 8 project
PHFA
based
35 40
31 40
4 4
0 0
62+ 62+, family member
Income Eligibility
Section 8 guidelines
Section 8, low income
Rent
Waiting List
Average Wait
30% of Income 30% of Income
15 40
6 months unknown
Facilities & Services
(some w/ added cost)
Social Service Coord.
Community services
Yes
Library, computer lab
Available; not on site

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-22
Name
Address
Zip
Phone
Email
Web Site
Somerville Homes /
Community Housing Spring Garden Towers
5347-5333 N. 13th St. 1818-20 Spring Garden St.
19141 19130
215-386-2222 215-568-0564
pcoley.altman@verizon.net spring.gard@verizon.net
None
www.irmmgmt.com
Contact Person
Sponsor and/or
Management
Patricia Coley
Somerville Associates
Dilma Garcia
Interstate Realty Management
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Elderly
Elderly / Physically Disabled
PHFA & Section 8 project
based
Section 8 project based
24 208
24 188
1 w/c user accessible 20
0 0
62+ 62+ 18+ w/physical disability
Income Eligibility
Section 8 very low income
Section 8 - very low income
Rent
Waiting List
30 % of income 30% of Income
4 200+
Average Wait
Facilities & Services
(some w/ added cost)
Social Service Coord.
Info. N/A
Coin-operated washer and
dryer income buildings
No
1 - 1 1/2 years
Community room, activities
Yes

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-23
Name
Address
Zip
Phone
Email
Web Site
Contact Person
St. Joseph's Housing for the
Elderly
Suffolk Manor
1515 W. Allegheny Ave. 1416 - 24 Clearview St.
19132 19141
215-225-7831 215-684-2222 / 2226
saintjosephrc@verizon.net Jacqulyene.miller@pha.phila.g
None
None
Margret Ekwan, Property
Joyce Johnson
Manager
Sponsor and/or
Management
Type of Facility
Tara Construction
Elderly
Philadelphia Asset & Property
Management Corp (PAPMC)
Elderly+ Disabled
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
PHFA
PHA Privately owned
62 137
62 120 Apartments
5 30 in Building H
0 0
55+ 18 yrs & older
50% of median income 30% of median income
$440 + utilities. Take Section
8 vouchers 30% of Income
40 250
1 yr 1year or more
Facilities & Services
(some w/ added cost)
Social Service Coord.
Vending, community room,
social activities
No
Community room
Yes

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-24
Name
Address
Zip
Phone
Email
Web Site
Tioga Presbyterian
Apartments
Venango House
1531 W. Tioga St. 2104 W. Venango St.
19140 19140
215-225-9544 215-229-2288
Lillian.rubin@Presbyhomes.or venangohouse@winnco.com
www.presbyhomes.org www.winnco.com
Contact Person
Sponsor and/or
Management
Lillian T. Rubin
Presbyterian Homes &
Services
Donna Murray
Winn Residential
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Elderly
Elderly
Section 202/ Section 8 project
based
PHFA
113 106
All
all
12 5
0 0
62+ 62 +
Income Eligibility
Section 8, low income
Section 8 guidelines
Rent
Waiting List
Average Wait
30% of Income 30% of Income
36 125
1 year 2 years
Facilities & Services
(some w/ added cost)
Social Service Coord.
Philadelphia Senior Center on
site
Yes, full-time
Activities
Dorothea Grier

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-25
Name
Address
Zip
Phone
Email
Web Site
Vernon House William B. Moore Manor
3226 Clifford St. 1999 Ridge Ave.
19121 19121
215-236-3146 215-232-4902
vernonhouse@pennrose.com Not available
www.pennrose.com Not available
Contact Person
Sponsor and/or
Management
Type of Facility
Bernadette Redding
Pennrose Prop.w/Antco Dev.
LLC and Strawberry Mans.
Hsg Coalition
Elderly
Mrs. Evans-James
Tenth Memorial Non-Profit
Development Corp
Elderly
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
PHFA
Section 8 - project based
68 59
68 59
8 14
68
62+ 62+ 18+ w/physical disability
40% to 60% of median Section 8
$332-$370 30% of Income
None 400
Average Wait
Facilities & Services
(some w/ added cost)
Social Service Coord.
N/A
Community room, on-site
parking
Yes
5 years
Social services, inquires for
other services
Yes

Subsidized Buildings in Philadelphia
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
2-26
Name
Address
Zip
Phone
Email
Web Site
Contact Person
Yorktown Arms Yorktown Arms Phase II
1300 W. Jefferson St. 1400-46 N. 13 th St.
19122 19122
215-765-2600 215-765-2600
yorktown.arms@verizon.net yorktown.arms@verizon.net
www.irmmgmt.com www.irmmgmt.com
TaTonya Thomas, Interstate
Realty Management
Tonya Thomas, Interstate
Realty Management
Sponsor and/or
Management
Type of Facility
Yorktown Community
Development Corp
Elderly
Yorktown Community
Development Corporation
Elderly
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
PHFA
PHFA
56 37
56 37
4
56 37
60+ 62+
Minimum $16,000 for 1
person
40% to 60% of median
Market $359, $470, $550
1BR; $639 2BR
Varies
NA
Average Wait
Facilities & Services
(some w/ added cost)
Social Service Coord.
waiting list open
Vending, community room,
social activities
No
NA
Yes

Subsidized Buildings in Philadelphia
2-27
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
Ann Thomas Presbyterian
Name
Angela Court
Apts
Address 4400 Fairmount Ave. 2000 South 58th St.
Zip 19104 19143-5942
Phone 215-222-7000 215-726-3232
Email angelacourt@pennrose.com None
Web Site www.pennrose.com www.presbyhomes.org
Contact Person Kim Emery, Mgr Property Mgr
Sponsor and/or
Management
Pennrose Management
Presbyterian Homes +
Services
Type of Facility Elderly Elderly & Phys. Disabled
Funding Source PHA - privately owned Section 8 project based
Total # of units 67 74
Elderly Units 67 All
Disabled Units 12 8
Non-Subsidized Units 0 0
Age Eligibility 62+ 62+ 18 w/physical disability
Income Eligibility
Section 8- low income
guideline
Section 8 - very low income
Rent 30% of income 30% of Income
Waiting List Yes Varies
Average Wait 1-2 years 7 years
Facilities & Services (some
w/ added cost)
Community room, exercise,
computer and library rooms.
Meals, housekeeping, laundry
services
Community room
Social Service Coord. Yes, part-time No

Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
2-28
Name
Address
Zip
Phone
Email
Bernice Arms
Brentwood
6000 Baltimore Ave. 4130-40 Parkside Ave.
19143 19104
215-747-4772 215-877-3377
bernice@pennrose.com brentwood@pennrose.com
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
www.pennrose.com
Marsha Corbett
Pennrose Mgmt.
Elderly
www.pennrose.com
Latoya Presson
Pennrose Management
Elderly, Disabled & Family
Funding Source
PHFA
PHFA
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
46 43
46 33
4 4
0 14
55+ 62+
50% of median income 30% of median
$410 30 % of Income
50+ 50-75 people
6 months 2 years
Facilities & Services (some
w/ added cost)
Community room
Community room, social
activities
Social Service Coord.
Yes
Yes, part-time

Name
Address
Zip
Phone
Email
Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
Camphor-Brooks School
Brith Sholom House
Apts
3939 Conshohocken Ave. 5630-40 Wyalusing Ave.
19131 19131
215-877-3445 215-528-6144
None
None
2-29
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
None
Kathie Henderson
Brith Sholom Foundation
Elderly
Section 202, 236
www.ingerman.com
T Campbell or J Williams
Ingerman Group Mgmt
Elderly
PHFA
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
357 33
357 All
0 1 adaptable
All
Info not available
62+ 55+
Income Eligibility
No income limit
50 % of median
Rent
Inc. & assets determine rent 1 BR $493
Waiting List
Average Wait
Facilities & Services (some
w/ added cost)
for 1 bedroom apts
Yes
6 months - 1 1/2 years Info not available
One Kosher meal w/rent,
hskeep., nurse 24x7, beauty
salon, laundry, soc. act.,
commissary, Health Care
Agcy, doctor off, podiatrist
Community room, soc.
activities, maintenance shop
Social Service Coord.
Yes
No

Name
Address
Zip
Phone
Email
Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
Greenway Presbyterian
The Dunlap
Apartments
5031 Race St. 2001 S. 59th St.
19139 19143
215-747-3200 215-689-0518
dunlap@pennrose.com None
2-30
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
www.pennrose.com
Latoya Presson
Pennrose Management
Elderly
PHFA
www.presbyhomes.org
Attn property Mgr
Presbyterian Homes &
Services
Elderly
Section 202/ Section 8 project
based
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
35 67
31 67
4 0
0 0
62+ 62+
50 % of median Section 8-Very low income
30% of Income 30% of adjusted income
15 30
1 year 6 months
Facilities & Services (some
w/ added cost)
Community room Community Room
Social Service Coord.
Yes
No

Name
Address
Zip
Phone
Email
Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
Haddington Elderly/Mahlow
Lewis
Holmes School
5600 Race St. 5429 Chestnut St.
19139 19139
215-471-1313 267-284-1401
haddington.elderly@verizon.neNone
2-31
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
www.irmmgmt.com
Jackie Clay
Interstate Realty Mgt
Elderly & Phys. Disabled
PHFA
None
James Levin
Holmes School Dev. LP
Elderly
Tax Credit
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
135 42
125 42
10 2
0 0
62+ 18+ w/physical disability 62+
cannot exceed $22,500-1
person, $25,700-2 people 50% of median
30% of Income $300-$400
Info not available 7
6 months- 1year 1 month
Facilities & Services (some
w/ added cost)
Community room, arts + crafts
room
Community room,
Social Service Coord.
Yes
Yes, part-time

Name
Address
Zip
Phone
Email
Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
Kearsley Retirement
Community
Mary Field Apartments
2100 N. 49th St. 2100 South 58th St.
19131 19143
215-877-1565 x140 215-726-3232
info@Kearsleycommunity.org None
2-32
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
www.Kearsleycommunity.org www.presbyhomes.org
Nicole Askew
Attn Property Mgr
Presbyterian Homes&
Kearsley Ret. Comm. Services + Services
Elderly
Elderly
Section 8, project based +
PHFA
Section 202 / Section 8 project
based
117 independent, 84 long term
care, 30 personal care 99
All
All
36 0
0 0
62+ 18+ w/disability 62+
Income Eligibility
Rent
Waiting List
Average Wait
Section 8 income guidelines
30% of income, $573 for tax
credit units
None
None
Section 8-Very Low Income
30% of Income
Varies
6 months to a Year
Facilities & Services (some
w/ added cost)
Meals, transport to necessary
services, store
Community room
Social Service Coord.
Yes
Yes

Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
2-33
Name
Address
Zip
Phone
Email
Mercy-Douglass Residences Monte Vista Apartments
4511-23 Walnut St. 6150 W. Oxford St.
19139 19151
215-387-0960 215-477-5540
None
montevista@wingatemgmt.org
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
www.mercydouglass.org
Property Mgr.
Mercy-Douglass
Elderly & w/c users
Section 202/Section 8 project
based
None
Cathy Spinks
Wingate Management
Elderly & Disabled
Section 8 - project based
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
60 159
54 84
6 12
0 0
62+ 1 8+ for w/c access unit 62+ 18+ with disability
Section 8 -very low income +
low income
Section 8 -very low income
30% of Income 30% of Income
20 Varies
6 months 6 months- 2 years
Facilities & Services (some
w/ added cost)
Social Service Coord.
Recreation room
Yes
Activities, casino trips
Social worker available 1 day
a week

Name
Address
Zip
Phone
Email
Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
Opportunities Tower III-
Mt. Olivet Village
Haddington
642 N. 41 st Street. 5524-60 Haverford Ave.
19104 19139
215-684-8035 215-474-8910
None
None
2-34
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
None
Dawn Crier
PAPMC
Elderly
PHA privately owned
http://www.philaoic.org/
Cecilia Skipper
Opportunites Service Corp
Elderly, Disabled
Section 202/Section 8 project
based
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
161 59
161 All
27 Accessible 6
0 0
55 + 62+ 18+ with disability
Under 50% of median income Section 8 - very low income
30% of income 30% of Income
100+ Info not available
8 months - 1 year 6 months-3 years
Facilities & Services (some
w/ added cost)
Social Service Coord.
Community room, Sr. Day
Prog. Day care center (for
community)
Soc. Svc Coord. shared with
PHA properties.
Computer lab - wireless
Yes

Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
2-35
Name
Address
Zip
Phone
Email
Overmont House
Park Tower
4001 Monument Rd. 4001 Conshohocken Ave.
19131 19131
215-879-8600 215-878-8882
None
parktower001@aol.com
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
None
Janette Solomone
Overmont Corp
Elderly & Phys. Disabled
None
Linda Hartwell
MDH Management Co
Elderly+& Disabled
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Section 8 project based Section 8 project based
248 156
All
All
Limited
9 (accessible)
14 0
62 + 18+ with disability 62+ 18+ with disability
Income Eligibility
Section 8- very low income
Section 8- 30% of median
Rent
Waiting List
Average Wait
30% of Income 30% of Income
Age 62+ - 14; under age 62 w/
disability - W/L closed 58+
6 months 2 years
Facilities & Services (some
w/ added cost)
Community room
Light housekeeping, Meals on
Wheels, social services,
financial management
Social Service Coord.
Yes
Part-time

Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
2-36
Name
Address
Zip
Phone
Email
Pavilion Apartment House Pinn Gardens
3901 Conshohocken Ave. 900 Belmont Ave.
19131 19104
215-477-3555 215-877-2422
None
Tsguy2@aol.com
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
None
Anyone who answers
AIMCO
Elderly
Section 8 project based
None
Tracy Guy
Pinn Mem. Baptist Ch.
Elderly
Section 202/Section 8 project
based
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
300; most are efficiencies 39
All 39
All 4
0 0
62+ 62+
Income Eligibility
Section 8- Low income
Section 8 very low income
Rent
Waiting List
Average Wait
30% of Income 30% of Income
Yes for 1BR; no for efficiency Yes # unknown
Long wait for 1 BR 6 months - 1 year
Facilities & Services (some
w/ added cost)
Senior Center onsite, lunches
daily, social club
Community room
Social Service Coord.
Yes, part-time case worker
No

Name
Address
Zip
Phone
Email
Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
Ralston Mercy Douglass
House
Salvation Army Booth
Manor
2-37
3817 Market St. 5522 Arch St.
19104 19139
215-382-5110 215-471-0500
carlos_diaz@use.salvationamy.
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
www.mercydouglass.org
Property Mgr.
Mercy Douglass Corp
Elderly
Section 202/Section 8 project
based
None
Dora Gonzalez
Salvation Army
Elderly
Section 8 project based
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
55 50
55 49
6 w/c accessible 3
0 0
62+ 62+
Income Eligibility
Section 8 low income
Section 8- low income
Rent
Waiting List
Average Wait
30% of Income 30% of Income
Yes 30-40 40
6 months 1-2 yrs
Facilities & Services (some
w/ added cost)
Social Service Coord.
Community room
Yes
Community room, computer
lab
Yes

Name
Address
Zip
Phone
Email
Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
Salvation Army Ivy
Residence
Sansom House
4051 Ford Rd. 4508 Sansom St.
19131 19139
215-871-3303 215-382-8350
carlos_diaz@use.salvationamy.None
2-38
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
None
Carlos Diaz
Salvation Army
Elderly
Section 202/Section 8 project
based
www.mercydouglass.org
Property Manager
Mercy-Douglass
Elderly
Section 202/Section 8 project
based
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
75 47
74 All (12 Eff, 35 1Br)
2 6
1(live-in maintenance) 0
62+ 62+
Section 8- very low income +
low income
Section 8 very low + low
income
30% of Income 30% of Income
yes 20
1 year 6mos- 1year
Facilities & Services (some
w/ added cost)
Social Service Coord.
Community room
Yes
Resident council, community
room
Yes

Name
Address
Zip
Phone
Email
Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
2-39
Simpson-Fletcher Conestoga
Sarah Allen Seniors Homes
House
4035 Parish St. 5353 Master St.
19104 19131
215-222-2700 215-477-9300
jmcccain@frpinc.org jdill@mercydouglass.org
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
www.frpinc.org
Janine McCain
Friends Rehab Prog.
Elderly
Section 8 project based
www.mercydouglass.org
Property Mgr
Mercy Douglas
Elderly & w/c users
Section 202 / Section 8 -
Project Based
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
87 60
87 54
13 6 accessible
0 0
62+ 62+ 18+ for w/c access unit
Section 8 very low or low
Section 8- very low income income
30% of Income 30% of Income
20-25 22
6 months or more 6 months - 1 year
Facilities & Services (some
w/ added cost)
Social Service Coord.
Community room
Yes
Computer lab
Yes

Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
2-40
Name
Address
Zip
Phone
Email
St. George's Manor St. Matthew Manor
540 S. 61st St . 230-242 N. 57th St.
19143 19139
215-222-2700 215-748-3310
jmcccain@frpinc.org nsimmons@mercydouglass.org
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
www.frpinc.org
Janine McCain
Friends Rehab. Prog.
Elderly Shared Residences
Section 8- project based
www.mercydouglass.org
Nakeisha Simmons
St. Matthew AME Church
Elderly & Phys. Disabled
Section 202 / Section 8 -
Project Based
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
6 58
6 51
2 7
0 0
62+ 18+ w/physical disability 62+ 18+ w/physical disability
Section 8 -30% of median
Section 8 - very low income income
30% of Income 30% of Income
32
6 months+ 6 months - 1 year
Facilities & Services (some
w/ added cost)
Social Service Coord.
Coin-operated laundry
Part-time
Social Services Coordinator
Yes

Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
2-41
Name
Address
Zip
Phone
Email
Stephen Smith Towers
Unico Village
1030 Belmont Ave. 7199 Brant Place
19104 19153
215-878-9560 215-365-1828
aramos@cpmmanagement.com None
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
www.cpmmanagement.com
K Merrick or G Ransom
Steven Smith Towers
Elderly
Section 202 / Section 8 -
Project Based
None
Sharon Johnson
Unico Philadelphia Chapter
Elderly
Section 202 / Section - Project
Based
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
140 164
140 All
140 Inquire
20 0
62+ 18+ w/physical disability 62+ 18+ with disability
Section 8- very Low income +
low income
Section 8- Low income
30% of Income 30% of Income
40 60
6 months - 1 year 2-3 years
Facilities & Services (some
w/ added cost)
Network-computer room, off
street prkg, on site mgmt &
security, resident council
No
Social Service Coord.
Yes
Yes

Subsidized Buildings in Philadelphia
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
2-42
Name
Address
Zip
Phone
Email
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
University Square Walnut Park Plaza
3901 Market St. 6250 Walnut St.
19104 19139
215-387-4985 215-474-6300
universitysquare@aimco.com walnutpark@equitymgmt.com
http://www.equitymgmt.com/
www.aimco.com
walnutpark.cfm
Winnie Nafty
Chantay Brooks
University Plaza/AIMCO
Elderly & Phys. Disabled
Equity Management, Inc.
Elderly & Phys. Disabled
Funding Source
Section 8- project based
Section 8 project based
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
442 224
All
All
18 12
0 80
62+ 18+ with disability 55+ 18+ w/ physical disability
Income Eligibility
Section 8- very low income
Section 8 - low income
Rent
Waiting List
Average Wait
30% of Income 30% of Income
40 50
6 months to 9 months 6 months to 1 year
Facilities & Services (some
w/ added cost)
Chapel, library, neighborhood
network center
24 hour front desk/service,
community room
Social Service Coord.
Yes
No

Subsidized Buildings in Philadelphia
Center City and So. Philadelphia
Zip Codes: 19103, 19107, 19145, 19146, 19147
2-43
American Postal Workers
House
Anthony Wayne Senior
Housing
Name
Address 801 Locust St. 1701 S. 28th St.
Zip 19107 19145
Phone 215-925-9090 215-271-2710
Email apw.residence@verizon.net anthonywayne@verizon.net
Web Site None None
Contact Person Wanda Hampton/Sandra Raghu Pat Sheridan
Sponsor and/or
Management Berger Associates, LLC Altman Management
Type of Facility Elderly & Physically Disabled Elderly
Funding Source Section 8 project based PHFA
Total # of units 299 39
Elderly Units 270 39
Disabled Units 29 4 accessible units
Non-Subsidized Units 0 39
Age Eligibility 62+ 18+ w/physical disability 62+
Income Eligibility Section 8- very low income 40-60% of median
Rent 30 % of income 30% of income
Waiting List 200+ Info not available
Average Wait 3 yrs elderly, 7+ yrs disabled 1+ years
Facilities & Services
(some w/ added cost) No
Social Service Coord. Yes Yes
Community room, social
activities

Subsidized Buildings in Philadelphia
Center City and So. Philadelphia
Zip Codes: 19103, 19107, 19145, 19146, 19147
2-44
Name
Address
Zip
Phone
Email
Web Site
Contact Person
Courtyard Apts. at
Casa Farnase
Riverview
1300 Lombard St. 1021 S. 4th St.
19147 19147
215-735-3858 215-551-7091
eshorr@casafarnese.prd.net courtyardapts1@verizon.net
None
www.irmmgmt.com
Elaine Shorr
Steve Ulrich
Sponsor and/or
Management
Type of Facility
PRD Management
Elderly
Interstate Realty Management
Group
Multi-family + Elderly
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
Facilities & Services
(some w/ added cost)
Social Service Coord.
Section 202
PHA privately owned
288 170 apartments
All 170
0 24
92 0
62+ 62+
Section 8- very low income 50% of median income
30 % of income for subsidized
units
30% of income
115 Info not available
1 year Info not available
Community room, social
services, 24 hour security, hair
salon
Yes
Yes, full-time

Subsidized Buildings in Philadelphia
Center City and So. Philadelphia
Zip Codes: 19103, 19107, 19145, 19146, 19147
2-45
Name
Address
Zip
Phone
Email
Web Site
Contact Person
Sponsor and/or
Management
Greater Grays Ferry
Estates
Jackson Place
300 Moore St. 501 Jackson St.
19147 19148
215-684-7088 215-599-0445
None
None
www.presbyhomes.org
Kia Woods or Wesley Fenza Herbert Brunson
Managed by: Phila. Asset &
Property Management
Corporation (PAPMC) Presbyterian Homes & Services
Type of Facility
Elderly
Elderly
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
Facilities & Services
(some w/ added cost)
Social Service Coord.
PHA privately owned Section 202
72 66
72 All
12 (60 adaptable) 10
0 0
62+ 62+
Section 8 low income $24,100(1) $27,500(2)
30 % of income 30% of income
Info not available
Yes
1 year 1 - 2 years
Community room, supportive
services provided by St. Agnes
Hospital Life Program Computer services
Yes
Yes

Subsidized Buildings in Philadelphia
Center City and So. Philadelphia
Zip Codes: 19103, 19107, 19145, 19146, 19147
2-46
Name
Address
Zip
Phone
Email
Web Site
Contact Person
Landreth Apartments Mt Sinai Apartments
1201 S 23rd St. 430 Reed St.
19146 19147
215-339-9645 215-336-5100
landreth@pennrose.com mtsinai@mycomcast.com
www.pennrose.com www.irmmgmt.com
Iris Jones
Lorna Brown
Sponsor and/or
Management
Type of Facility
Landreth Ventures
Elderly
Interstate Realty
Elderly
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
PHFA
Tax Credit
51 37
All 37
disabilities 6
0 0
62+ 62+
Income: 10,920 for 1 person,
11,970 for 2 persons Inquire 50% of median
1BR $364 2BR $399 Accept
Section 8 vouchers
20 1 person
3 months 1 month
Inquire. Depends on income.
Section 8 vouchers
Facilities & Services
(some w/ added cost)
Social Service Coord.
Library
Yes
Coin-op laundry, community
room
None

Subsidized Buildings in Philadelphia
Center City and So. Philadelphia
Zip Codes: 19103, 19107, 19145, 19146, 19147
2-47
Name
Address
Zip
Phone
Email
Web Site
Contact Person
Old City Presbyterian Apts On Lok House
25 N 4th St. 219 N. 10th St.
19106 19107
215-627-9538 215-925-3369
edith.edmunds@presbyhomes. None
www.presbyhomes.org www.presbyhomes.org
Edith Edmunds
Sandre He
Sponsor and/or
Management
Presbyterian Homes & Services
On Lok House of Philadelphia,
Inc
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Elderly
Elderly, Physically Disabled
Section 202/Section 8 - project Section 202/Section 8 - project
based
based
59 54
All
All
6 7
1 0
62+ 62+ 18+ w/physical disability
Income Eligibility
Section 8- Very Low Income
Section 8 very low income
Rent
Waiting List
Average Wait
30 % of income 30 % of income
Open
Info not available
1-1.5 years 8-9 years
Facilities & Services
(some w/ added cost)
Social Service Coord.
Community room, activities
Part-time
Community room, lunch
program
Part-time

Subsidized Buildings in Philadelphia
Center City and So. Philadelphia
Zip Codes: 19103, 19107, 19145, 19146, 19147
2-48
Name
Address
Zip
Phone
Email
Web Site
Contact Person
Reed Street Presbyterian
Apts.
Riverside Presbyterian
Apts.
1401 S. 16th St. 158 N. 23rd St.
19146 19103
215-551-1395 215-563-6200
None
None
www.presbyhomes.org www.presbyhomes.org
Sebrina D. Robinson
Brenda Williams
Sponsor and/or
Management
Avenue of the Arts-Presbyterian
PSC Apts, Inc.
Presbyterian Homes & Services
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Elderly
Elderly & Physically Disabled
Section 202/Section 8 - project Section 202/Section 8 - project
based
based
84 150
All
All
8 19
0 0
62+ 62+ 18+ w/physical disability
Income Eligibility
Section 8 low income
Section 8- Low Income
Rent
Waiting List
Average Wait
30 % of income 30 % of income
Info not available
Information not available
1 year Information not available
Facilities & Services
(some w/ added cost)
Social Service Coord.
Community room
Yes, part-time
Dining program, recreation,
community room
Yes

Subsidized Buildings in Philadelphia
Center City and So. Philadelphia
Zip Codes: 19103, 19107, 19145, 19146, 19147
2-49
Name
Address
Zip
Phone
Email
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Scottish Rite House Scottish Rite Tower
1525 Fitzwater St. 1530 Fitzwater St.
19146 19146
215-732-8484 215-545-0460
srhpgw@aol.com
None
www.presbyhomes.org www.presbyhomes.org
Patricia Wilkerson
Ms. Deborah Clark
Supreme Council Fitzwater Dev.
Corp
Scottish Rite Tower Dev. Corp,
Inc
Elderly & Physically Disabled Elderly
Section 202/Section 8 - project
based
Section 202/Section 8 - project
based
125 106
All
All
11 11
0 0
62+ 18+ w/physical disability 62+
Income Eligibility
Section 8 - low income
Section 8, very low income
Rent
Waiting List
Average Wait
30 % of income 30 % of income
30 30
6mos -1yr
3 months - 1 year
Facilities & Services
(some w/ added cost)
Social Service Coord.
Yes
Social activities, community
room
Yes, full-time

Subsidized Buildings in Philadelphia
Center City and So. Philadelphia
Zip Codes: 19103, 19107, 19145, 19146, 19147
2-50
Name
Address
Zip
Phone
Email
Web Site
Contact Person
St. Anthony's Senior
Sidney Hillman Apartments Residence
22 S 22nd St. 2309-33 Carpenter St.
19103 19146
215-561-1729 215-985-0555
None
None
None
www.ingerman.com
Tonya Ezell
Anyone who answers
Sponsor and/or
Management
Amalgamated Clothing
Workers' Union
South of South Neighborhood
Assoc.
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
Facilities & Services
(some w/ added cost)
Social Service Coord.
Elderly & Phys. Disabled
Section 202/Section 8 -
project based
273 38
All
All
All 4
13 0
Elderly
PHFA & Section 8 project
based
62+ 18+ w/physical disability 62+
50% of median or Section 8
Section 8, very low income low income
30 % of income 30 % of income
Hundreds 20
At least 1 year
1-2 years
Community room, food bank,
computer lab
Yes, part-time
Community room, free
parking
No

Subsidized Buildings in Philadelphia
Center City and So. Philadelphia
Zip Codes: 19103, 19107, 19145, 19146, 19147
2-51
Name
Address
Zip
Phone
Email
Web Site
Contact Person
St. George Cathedral
Manor/Athenagoras
St. George Cathedral
Manor/Iakovis Gardens
850 Locust St. 850 Locust St.
19107 19107
215-922-5195 or 215-822-
5177
215-922-5195 or 215-822-
5177
saintgeorgeagnes@verizon.net saintgeorgeagnes@verizon.net
None
None
Agnes Keisoglou, Mgr. Agnes Keisoglou, Mgr.
Sponsor and/or
Management
Type of Facility
St George Senior Housing
Corporation
Elderly + Disabled
St George Senior Housing
Corporation
Elderly
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
Section 8, project based Section 8, project based
94 39
All
All
7 All accessible
0 0
62+ Younger people
w/disability 62+
Section 8, low or very low Section 8, low or very low
income
income
30 % of income 30 % of income
220 120
3-5 years 3-5 years
Facilities & Services
(some w/ added cost)
Social Service Coord.
Community room, coin-op
laundry, lounge
No
Community room, coin-op
laundry, lounge
No

Subsidized Buildings in Philadelphia
Center City and So. Philadelphia
Zip Codes: 19103, 19107, 19145, 19146, 19147
2-52
Name
Address
Zip
Phone
Email
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
Facilities & Services
(some w/ added cost)
Social Service Coord.
St. Mary's Residence
247 S. 5th St.
19106
215-922-4228
sstier@cha-adphila.org
Susan Stier
Archdiocese of Philadelphia
Elderly, Independent, Women
Only
Archdiocese of Phila
33- Furnished Rooms
33- Furnished Rooms
0
0
60+
Sliding Scale
$530-$580/mo, Depending on
income
Short
Varies
Community room, activities,
24 hour staffing, breakfast &
supper
No

Subsidized Buildings in Philadelphia
2-53
Northeast Philadelphia and Olney
Zip Codes: 19111, 19114, 19115, 19116, 19120, 19124, 19134, 19136, 19150, 19152
Name
Arbor House at Ephraim
Goldstein Apts.*
Center Park III*
Address 12003 Bustleton Ave. 10102 Jamison Ave. C
Zip 19116 19116
Phone 215-969-0400 215-673-6446; 215-464-4151
michele.naftulin@federation
Email
None
housing.org
Web Site www.federationhousing.org www.federationhousing.org
Contact Person Marilyn Blackman Michele Naftulin
Sponsor and/or
Management Federation Housing, Inc Federation Housing, Inc.
Type of Facility Elderly Elderly
Funding Source Section 8 project based PHFA
Total # of units 114 39
Elderly Units All 39
Disabled Units 12 4
Non-Subsidized Units 0 0
Age Eligibility 62+ 62+
Income Eligibility Section 8 low income 40, 50,or 60% of median
Rent 30 % of income $530/month
Waiting List * *
Average Wait * *
Facilities & Services (some Transportation, homemaker by Meals program,
w/ added cost)
request
housekeeping, transportation,
Social Service Coord. Yes Yes
* Buildings operated by Federation Housing have a combined waiting list and central intake.
For more information call 215-673-6446

Subsidized Buildings in Philadelphia
2-54
Northeast Philadelphia and Olney
Zip Codes: 19111, 19114, 19115, 19116, 19120, 19124, 19134, 19136, 19150, 19152
Name
Address
Zip
Phone
F.O.P. Senior Citizens Meadow Housing
730 Byberry Rd. 4649 Paul St.
19116 19124
215-677-9120 215-535-3010
Email
Web Site
Contact Person
Sponsor and/or
Management
None
None
Lorraine Haggerty
Fraternal Order of Police
sarmstead.mh@wel.org
www.wel.org
Sharon Armstead
Frankford Senior Housing
Assoc.
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
Elderly
Elderly & Disabled
Section 202/Section 8 -
project based
Section 202/Section 8 -
project based
106 50
All 45
All per 1971 standards 5
54 0
62+ 62+
Section 8 - very low income Section 8 - very low income
30 % of income or $325
market rate.
30 % of income
160 for efficiencies; 60 for
1Br 70
5 years 2-3 years
Facilities & Services (some
w/ added cost)
Social Service Coord.
Transportation, activities
No
Community room
Yes
* Buildings operated by Federation Housing have a combined waiting list and central intake.
For more information call 215-673-6446

Subsidized Buildings in Philadelphia
2-55
Northeast Philadelphia and Olney
Zip Codes: 19111, 19114, 19115, 19116, 19120, 19124, 19134, 19136, 19150, 19152
Name
Address
Zip
Phone
Email
Rieder House*
Philippian Gardens (a/k/a Center Park I)
5110 N. 6th St. 10102 Jamison Ave. A
19120 19116
215-455-5000 215-464-4151
michele.naftulin@federation
fawndav@aol.com housing.org
Web Site
Contact Person
Sponsor and/or
Management
None
Fawnda Brackeen
Philippian Baptist Church
www.federationhousing.org
Michele Naftulin
Federation Housing, Inc
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Elderly
Elderly/Couples
Section 202/Section 8 project
based
Section 8 project based
50 77
49 All
6, 1 for hearing impaired 8
0 0
62+ 62+
Income Eligibility
Rent
Section 8 very low income
30 % of income, adjusted for
medical expenses
Section 8 very low income
30 % of income
Waiting List
Average Wait
Facilities & Services (some
w/ added cost)
Social Service Coord.
30+ *
Several years *
Meals program, housekeeping,
transportation,
No
activities, computer center
Yes
Yes
* Buildings operated by Federation Housing have a combined waiting list and central intake.
For more information call 215-673-6446

Subsidized Buildings in Philadelphia
2-56
Northeast Philadelphia and Olney
Zip Codes: 19111, 19114, 19115, 19116, 19120, 19124, 19134, 19136, 19150, 19152
Name
Address
Zip
Phone
Email
Robert Saligman House* Saligman North*
8900 Roosevelt Blvd. 8900 Roosevelt Blvd.
19115 19115
215-464-3377 215-464-3377
sheila.conrad@federationhou sheila.conrad@federationhou
sing.org
sing.org
Web Site
Contact Person
Sponsor and/or
Management
www.federationhousing.org
Sheila Conrad
Federation Housing, Inc
www.federationhousing.org
Sheila Conrad
Federation Housing, Inc
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Elderly
Elderly
Section 202/Section 8 project Section 202/Section 8 project
based
based
180 107
180 107
12 12
0 0
62+ 62+
Income Eligibility
Section 8 - low income
Section 8 - low income
Rent
Waiting List
Average Wait
30 % of income 30 % of income
* *
* *
Facilities & Services (some
w/ added cost)
Social Service Coord.
Transportation, housekeeping
by request
Yes
Transportation, housekeeping
by request
Yes
* Buildings operated by Federation Housing have a combined waiting list and central intake.
For more information call 215-673-6446

Subsidized Buildings in Philadelphia
2-57
Northeast Philadelphia and Olney
Zip Codes: 19111, 19114, 19115, 19116, 19120, 19124, 19134, 19136, 19150, 19152
Name
Address
Zip
Phone
Email
Shalom House* at Ephraim
Samuel Tabas House* Goldstein Apts.
2101 Strahle St. 12003 Bustleton Ave.
19152 19116
215-722-8688 215-969-0400
colleen.ditullio@federationh
ousing.org
None
Web Site
Contact Person
Sponsor and/or
Management
www.federationhousing.org
Colleen N DiTullio
Federation Housing, Inc
www.federationhousing.org
Marilyn Blackman
Federation Housing, Inc
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Elderly
Elderly and disabled
Section 202/Section 8 project
based
Section 8 project based
322 154
322 All
33 (not accessible) 16
10 0
62 62+ 18+ for w/c user
Income Eligibility
Section - 8 low income
Section 8 low income
Rent
Waiting List
Average Wait
Facilities & Services (some
w/ added cost)
Social Service Coord.
30 % of income 30 % of income
* *
* *
Meals available, organized
trips, housekeeping, Transportation, housekeeping
activities, transportation by request
Yes
Yes
* Buildings operated by Federation Housing have a combined waiting list and central intake.
For more information call 215-673-6446

Subsidized Buildings in Philadelphia
2-58
Northeast Philadelphia and Olney
Zip Codes: 19111, 19114, 19115, 19116, 19120, 19124, 19134, 19136, 19150, 19152
Name
Address
Zip
Phone
Sidewater House*
Somerset Villas
780 Byberry Rd. 200 E Somerset
19116 19134
215-856-9484 215-423-0090
Email
Web Site
Contact Person
Sponsor and/or
Management
None
www.federationhousing.org
Marilyn Blackman
Federation Housing, Inc.
Lbetancourt@hacecdc.org
http://www.hacecdc.org/som
erset.htm
Lucy Betancourt
HACE
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
Elderly
Elderly/Physically Disabled
Section 202/ Section 8
PHFA
project based
63 99
All 80
4 5 accessible
0 0
62+ 18+ w/physical
62+
disability
Section 8- very low income +
40, 50, & 60% of median low income
30% of income 30 % of income
* 150
* 21/2 to 3 yrs
Facilities & Services (some
w/ added cost)
Social Service Coord.
Community room, social
activities, transportation
Yes
Yes
* Buildings operated by Federation Housing have a combined waiting list and central intake.
For more information call 215-673-6446

Subsidized Buildings in Philadelphia
2-59
Northeast Philadelphia and Olney
Zip Codes: 19111, 19114, 19115, 19116, 19120, 19124, 19134, 19136, 19150, 19152
Name
Address
Zip
Phone
Email
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
Facilities & Services (some
w/ added cost)
Social Service Coord.
Tabas House (Evelyn
/Daniel)/Center Park II)*
10102 Jamison Ave. B
19116
215-464-4151
michele.naftulin@federation
housing.org
www.federationhousing.org
Michele Naftulin
Federation Housing, Inc
Elderly
Section 8 project based
60
60
2
0
62+
Section 8 very low income
30 % of income
*
*
Meals program,
housekeeping, transportation,
activities
Yes
* Buildings operated by Federation Housing have a combined waiting list and central intake.
For more information call 215-673-6446

Subsidized Buildings in Philadelphia
Northwest Philadelphia, East Falls and Roxborough
Zip Codes: 19119, 19128, 19129, 19138, 19144
2-60
Name
Awbury View Apts.
Corinthian Square
Apartments
Address 6320 Chew Ave 2103 W Godfrey Ave
Zip 19138 19138
Phone 215-849-3833 215-438-6403
Email None corinthsquare_@comcast.net
Web Site None www.irmmgmt.com
Contact Person Sylvester Johnson Jacqueline Norfleet
Sponsor and/or
Management FPI Management Inc. Corinthian Church
Type of Facility Multi-Family Elderly & Phys. Disabled
Funding Source
Section 8 project based
Section 202/Section 8 - project
based
Total # of units 125 60 (45- 1BR, 15 Eff)
Elderly Units 10% units 45
Disabled Units 10% units 15
Non-Subsidized Units 4 0
Age Eligibility 18+ 62+ 18+ w/physical disability
Income Eligibility Section 8, very low income
Section 8- very low +low
income
Rent
30 % of Income for Section 8
units
30% of Income
Waiting List
Closed-except for W/C access -
600 people 50
Average Wait 3-4 years Eff 1 yr, 1BR 4-5 yrs
Facilities and Services
(some w/ added cost) Community room Community room
Social Service Coord. No Yes, Part-time

Subsidized Buildings in Philadelphia
Northwest Philadelphia, East Falls and Roxborough
Zip Codes: 19119, 19128, 19129, 19138, 19144
2-61
Name
Address
Zip
Phone
Elders Place I
Elders Place II
53 E Wister St 76-88 E Collom St
19144 19144
215-842-3000 or 215-842-
1301
215-842-3000 04 215-842-
1301
Email
None
None
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
www.gghdc.org
Kecia Hilliard
www.gghdc.org
Kecia Hilliard
Greater G'town Hsg Dev. Corp Greater G'town Hsg Dev. Corp
Elderly & Disabled
Elderly & Disabled
Section 202/Section 8 - project Section 202/Section 8 - project
based
based
47 40
47 39
Info not available 3
0 1
62+ 18+ w/disability 62+ 18+ w/disability
Income Eligibility
Section 8- very low income
Section 8- very low income
Rent
Waiting List
Average Wait
30% of Income 30% of Income
100 100
6 months-1year 6 months- 1 year
Facilities and Services
(some w/ added cost)
Social Service Coord.
Community room
No
Community room
No

Subsidized Buildings in Philadelphia
Northwest Philadelphia, East Falls and Roxborough
Zip Codes: 19119, 19128, 19129, 19138, 19144
2-62
Name
Address
Zip
Phone
Enon Toland Apartments
Falls Ridge
245 W Queen Lane 4349 Ridge Ave.
19144 19129
215-843-9823 215-848-4116
Email
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
enon-toland@worldnet.att.net
www.enontoland@worldnet.att.net
Debra Evans
Eastern Management Group
Elderly & Disabled
fallsridge@pennrose.com
None
Leasing Management
Pennrose Management
Company
Multi family
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
Section 236
PHA- Privately owned
66 135
All
50 in Senior Bldg
5 2
0 0
62+ 18+ w/physical disability 62+ in senior bldg.
1 person: 20- 60% of median
Section 8- very low income income
30% of Income 30 % of Income
100 100
2 years 6mos - 1yr
Facilities and Services
(some w/ added cost)
Social Service Coord.
Yes
Community room
Yes

Subsidized Buildings in Philadelphia
Northwest Philadelphia, East Falls and Roxborough
Zip Codes: 19119, 19128, 19129, 19138, 19144
2-63
Name
Address
Zip
Phone
Email
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Germantown Home Campus-
Four Freedoms House
Apartments
6101 N Morris St 127 R.West Gorgas Lane
19144 19119
215-843-8000 267-286-4882
nporter@prudentproperty.com info@newcourtland.org
www.prudentproperty.com
Nancy Porter
Private
Elderly
Section 8-project based
282 60
200 60
20 5
62 0
62+ 62+
www.newcourtland.org
Phoebe Walker
New Courtland Elder Services
Elderly
Section 202/Section 8 -project
based
Income Eligibility
Section 8- very low income
Section 8-Very low income
Rent
Waiting List
Average Wait
30% of Income 30% of income
150+ 200
6-7 months 1yr+
Facilities and Services
(some w/ added cost)
Social Service Coord.
Free computer class
Yes, part-time
Recreations programs
Yes

Subsidized Buildings in Philadelphia
Northwest Philadelphia, East Falls and Roxborough
Zip Codes: 19119, 19128, 19129, 19138, 19144
2-64
Name
Address
Zip
Phone
Germantown Home Campus-
Cottages
Germantown House
6901 Cresheim Rd 5457 Wayne Ave.
19119 19144
267-286-4882 215-684-4400
Email
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
info@newcourtland.org
www.newcourtland.org
Phoebe Walker
New Courtland Elder Services
Elderly w/ Alzh./Dementia
None
None
Anyone who Answers
Phila Asset + Property Mgt.
Corp
Elderly
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Section 811
PHA- Privately owned
18 2-bedroom units 133
18 All
18 All
0 0
62+ 55+
Income Eligibility
Section 8-very low income
0-50% of median
Rent
Waiting List
Average Wait
Facilities and Services
(some w/ added cost)
Social Service Coord.
30% of income 30% of income
2 Info not available
1 yr Info not available
Social services, recreation
programs, must have live -in
caregiver.
Yes
None

Subsidized Buildings in Philadelphia
Northwest Philadelphia, East Falls and Roxborough
Zip Codes: 19119, 19128, 19129, 19138, 19144
2-65
Name
Address
Zip
Phone
Email
Hamill Mill Apartments Hamill Mill Apartments II
200 E Church Lane 5423-27 Lena St
19144 19144
215-843-5102 215-843-5102
germantownproperties@verizo germantownproperties@verizo
n.net
n.net
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
www.gghdc.org
Rental office
Greater G'town Housing
Development Corp
Elderly & Phys. Disabled
www.gghdc.org
Rental office
Greater G'town Housing
Development Corp
Elderly
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
PHFA
PHFA
40 16
36 16
4 (efficiency units) 1
0 0
62+ 18+ w/physical disability 62+
50 - 60% of median 50 - 60% of median
30 % of Income 1 BR $575
Yes - numbers N/A 20
2-3 years 90 days
Facilities and Services
(some w/ added cost)
Social Service Coord.
Sr. Citizens Center next door
Yes
Sr. Citizens Center next door
Yes

Subsidized Buildings in Philadelphia
Northwest Philadelphia, East Falls and Roxborough
Zip Codes: 19119, 19128, 19129, 19138, 19144
2-66
Name
Address
Zip
Phone
Interfaith House in
Germantown
Maple Village
18 W Chelten Ave 22 West Rittenhouse St
19144 19144
215-438-9779 215-438-6810
Email
info@presbyhomes.org
maplevillage@pennrose.com
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
www.presbyhomes.org www.pennrose.com
Drema Durham
Kimbrell Francis, Manager
Presbyterian Homes &
Services + Services
Pennrose Management
Elderly & Phys. Disabled Elderly
Section 202/Section 8 - project
based
PHFA
95 70
84 70
9 6
1 70
62+ 18+ w/physical disability 62+
Income Eligibility
Rent
Section 8, very low income
30 % of Income
40 - 60% 0f median
1 Bedroom: $360, $406, $453;
2 Bedroom: $525
Waiting List
Average Wait
Info not available 110
1-2 years Varies widely
Facilities and Services
(some w/ added cost)
Social Service Coord.
Yes
Community room
Yes

Subsidized Buildings in Philadelphia
Northwest Philadelphia, East Falls and Roxborough
Zip Codes: 19119, 19128, 19129, 19138, 19144
2-67
Name
Address
Zip
Phone
Email
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
New Covenant Senior
Housing
Newhall Manor
7500 Germantown Ave 5323 Newhall St
19119 19144
215-247-1860 215-843-9823
covenanthouse@pennrose.com enon-toland@worldnet.att.net
www.enontoland@worldnet.att.net
www.pennrose.com
Miss Francis
Deborah Evan
Pennrose Management
Elderly
Eastern Management Group
Elderly
Section 202/Section 8 project
based
PHFA
56 26
56 All
8 3 w/c accessible
Info not available 0
62+ 62+
20 / 40 / 60% of median Section 8-very low income
1 BR $329, $441, $535; 2BR
$383, $518, $653 30 % of Income
100+ 50
1 year 1-2 yrs
Facilities and Services
(some w/ added cost)
Social Service Coord.
Community room
Yes
No

Subsidized Buildings in Philadelphia
Northwest Philadelphia, East Falls and Roxborough
Zip Codes: 19119, 19128, 19129, 19138, 19144
2-68
Name
Address
Zip
Phone
Email
Web Site
Contact Person
Sponsor and/or
Management
Type of Facility
Funding Source
Total # of units
Elderly Units
Disabled Units
Non-Subsidized Units
Age Eligibility
Income Eligibility
Rent
Waiting List
Average Wait
Facilities and Services
(some w/ added cost)
Social Service Coord.
Pensdale Housing
4200 Mitchell Street
19128
215-754-0126
MichelleRobinson@presbyho
mes.org
www.presbyhomes.org
Michelle Brown
Friends Rehab. Prog.
Elderly
Section 202/Section 8 - project
based
65
65
65
0
62+
Section 8- low income
30% of Income
100+
W/L Closed
Community room
Yes

PUBLIC HOUSING 2-69
PUBLIC HOUSING
The Philadelphia Housing Authority (PHA) owns and manages approximately 15,800 units of housing in
the City of Philadelphia. Rents in public housing are limited to 30 percent of the tenant's adjusted income. Some
public housing units – both high-rise and low-rise – are specifically designated senior only. They also have been
designed to have up to 10% accessible units with other units being adaptable for persons with mobility
impairments.
To be eligible for "designated senior" public housing you must be: within certain income guidelines (the
maximum gross income for a single person is $14,450 and for a family of two it is $16,500. To be eligible for a
"designated senior only" building you must be 55 years or older.
How To Apply: Go to the PHA office at 712 N. 16th Street, between the hours of 9:00 a.m. and 2:00
p.m., Monday through Friday or call 215-684-4000. Initially you will not need proof of income, social security
cards or birth certificates at this time, but will need the information for each member of the household on the
application.
Your place on the Waiting List is based on your date and time of application and other conditions, which
may give you a preference above others on the waiting list. If you require a certain type of apartment or special
features because of a disability or medical condition, PHA will provide the necessary accommodations within
reason. When your application gets near the top of the Waiting List, PHA Admissions personnel will schedule
you for a face-to-face screening interview. The screening process also includes a police record check of all
persons over the age of 18, a credit report and review of past rent-paying history and a determination that no
family member is a current substance abuser or has a pattern of drug/alcohol abuse which may interfere with the
safety or welfare of other residents. A home visit may be required if there is any doubt about an applicant's ability
or willingness to comply with the terms of PHA's dwelling lease.
It is important that you keep PHA informed of any changes in your address or phone number, and that you
respond to all PHA requests for information within 30 days. It its recommended that you check your application
status once or twice a year. Failure to respond to mailings will cause you to be dropped from the waiting list
unless you contact PHA in a timely manner, otherwise you must reapply.
When you reach the top of the waiting list you will be invited to a Home Selection Day event. You will be
given a list of the available units throughout the City in your bedroom size, and given an opportunity to visit
various sites to see the units before selecting one. If you reject all available units without good cause, you will be
dropped from the waiting list and you must reapply.
Public housing sites designated for seniors only (55 and older) on the list that follows are noted with a double
asterisk (**). Public housing sites with buildings set aside for seniors (55 and older) are noted with a single
asterisk (*).
PHA is also affiliated with sites that are participants in the LIFE (Living Independently for Seniors) program,
a collaboration with St. Agnes Continuing Care Center, which provides eligible seniors with customized services
promoting independence to prevent hospital and nursing home stays.

PUBLIC HOUSING 2-70
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19133, 19140, 19141
ARLENE HOMES
18th and Bouvier
Zip: 19121
Phone: (215) 684-1310
Units: 32 Apartments
BENTLEY HALL**
1710 N. Crosskey St.
Zip: 19121
Phone: (215) 684-4656
Units: 89 Apartments
CECIL B. MOORE HOMES
34th & Huntingdon Sts.
Zip: 19132
Phone: (215) 684-1091
Units: 29 Apartments
COLLEGEVIEW**
2732 W. Thompson St.
Zip: 19121
Phone: (215) 684-1100
Units: 54 Apartments
FAIRHILL APARTMENTS
2443 N. 11th St.
Zip: 19133
Phone: (215) 684-8136
Units: 264 Apartments
GLADYS B JACOBS**
1100 Fairmount Ave
Zip: 19123
Phone: 215-684-2325
Units: 80 Apartments
HARRISON PLAZA
1350 N. 10th St.
Zip: 19122
Phone: (215) 684-4644
Units: 300 Apartments
JAMES WELDON JOHNSON
2500 W. Norris St.
Zip: 19121
Phone: (215) 684-4715
Units: 535 Apartments
NORMAN BLUMBERG APARTMENTS*
1515 Hemberger Way
Zip: 19121
Phone: (215) 684-5500
Units: 510 Apartments
NORRIS APARTMENTS
2037 N. 11th St.
Zip: 19122
Phone: (215) 684-4670
Units: 325 Apartments
PARKVIEW**
2101 N. 33rd St.
Zip: 19121
Phone: (215) 684-1019
Units: 20 Apartments
RAYMOND ROSEN MANOR
2110 N. 23rd St.
Zip: 19121
Phone: (215) 684-4700
Units: 553 Apartments
RICHARD ALLEN HOMES, Ph. II
1015 Parrish Dr.
Zip: 19123
Phone: (215) 684-4630
Units: 328 Apartments
SPRING GARDEN APARTMENTS
715 Brandywine St.
Zip: 19123
Phone: (215) 684-4499
Units: 150 Apartments
* = Family site with senior-only building(s)
** = Elderly-only site

PUBLIC HOUSING 2-71
West Philadelphia, Overbrook, And Wynnefield
Zip Codes: 19104, 19131, 19139, 19142, 19143, 19151
ARCH HOMES
5520 Vine St.
Zip: 19139
Phone: (215) 684-5570
Units: 77 Apartments
BARTRAM VILLAGE
5404 Gibson Dr.
Zip: 19143
Phone: (215) 684-4973
Units: 493 Apartments
HADDINGTON HOMES
5520 Vine St.
Zip: 19139
Phone: (215) 684-5570
Units: 150 Apartments
HAVERFORD HOMES
59th and Haverford Ave.
Zip: 19151
Phone: (215) 684-5570
Units: 24 Apartments
MANTUA HALL APARTMENTS
3500 Fairmount Ave.
Zip: 19104
Phone: (215) 684-4900
Units: 152 Apartments
PASCHALL APARTMENTS
7212 Woodland Ave.
Zip: 19142
Phone: (215) 684-5922
Units: 221 Apartments
WESTPARK APARTMENTS
3002 N. Busti St.
Zip: 19104
Phone: (215) 684-4940
Units: 327 Apartments
WESTPARK PLAZA
4600 Fairmount Ave.
Zip: 19139
Phone: (215) 684-5564
Units: 66 Apartments
KATIE B. JACKSON PLAZA**
400 North 50th Street
Zip: 19139
Phone: 215-684-5564
Units: 68 Apartments
Center City and South Philadelphia
Zip Codes 19103, 19107, 19145, 19146, 19147, 19148
CASSIE L. HOLLEY COURT**
2100 Dickinson St.
Zip: 19146
Phone: (215) 684-4808
Units: 72 Apartments
WILSON PARK*
2500 Jackson St.
Zip: 19145
Phone: (215) 684-4808
Units: 744 Apartments
* = Family site with senior-only building(s)
** = Elderly-only site

PUBLIC HOUSING 2-72
Northeast Philadelphia and Olney
Zip Codes: 19111, 19115, 19116, 19120, 19124, 19136, 19152
HILL CREEK
528 Adams Ave.
Zip: 19120
Phone: (215) 684-5622
Units: 340 Apartments
HOLMECREST HOUSES**
8133 Erdrick Street
Zip: 19136
Phone: (215) (215) 684-5930
Units: 84 Apartments
OXFORD VILLAGE
6150 Algon Ave.
Zip: 19111
Phone: (215) 684-5997
Units: 200 Apartments
WHITEHALL APARTMENTS
1923 Margaret St.
Zip: 19124
Phone: (215) 684-5992
Units: 253 Apartments
LIDDONFIELD HOMES
8800 Jackson Dr.
Zip: 19136
Phone: (215) 684-5936
Units: 463 Apartments
Northwest Philadelphia, East Falls, and Roxborough
Zip Codes: 19119, 19128, 19129, 19144
ABBOTTSFORD HOMES
3226 McMichael St.
Zip: 19129
Phone: (215) 844-3300
Units: 700 Apartments
CHAMPLOST HOMES
5963 N. 20th St.
Zip: 19138
Phone: (215) 684-5885
Units: 102 Apartments
MORTON HOMES
5920 Morton St.
Zip: 19144
Phone: (215) 684-5885
Units: 250 Apartments
QUEEN LANE APARTMENTS
301 W. Queen Lane
Zip: 19144
Phone: (215) 684-5650
Units: 139 Apartments
EMLEN ARMS**
5733 Emlen St.
Zip: 19119
Phone: 215-684-5892
Units: 156 Apartments
* = Family site with senior-only building(s)
** = Elderly-only site

Chapter 3
Resources
Hotlines, Senior Centers, Neighborhood Energy Centers, and
Housing Counseling Services
This chapter is a quick reference of resources you can use to help a senior find general assistance, help
with energy needs, and housing counseling.
Table of Contents
THE FIRST PLACES TO GO FOR HELP ....................................................................................................... 3-2
SENIOR COMMUNITY CENTERS AND SATELLITE MEALS PROGRAMS ......................................... 3-3
North Central Philadelphia................................................................................................................................. 3-3
Northwest Philadelphia...................................................................................................................................... 3-4
Northeast Philadelphia ....................................................................................................................................... 3-4
South Philadelphia ............................................................................................................................................. 3-5
Southwest Philadelphia...................................................................................................................................... 3-5
West Philadelphia .............................................................................................................................................. 3-5
HOUSING COUNSELING SERVICES............................................................................................................. 3-6
North Philadelphia and Logan ........................................................................................................................... 3-8
West Philadelphia, Overbrook, and Wynnefield.............................................................................................. 3-12
Center City and South Philadelphia................................................................................................................. 3-13
Northeast Philadelphia and Olney.................................................................................................................... 3-16
Northwest Philadelphia, East Falls and Roxborough....................................................................................... 3-18
COMMUNITY DEVELOPMENT CORPORATIONS (CDCS).................................................................... 3-19

THE FIRST PLACES TO GO FOR HELP 3-2
THE FIRST PLACES TO GO FOR HELP
Hotline Who Can It Help Phone Chapter
Philadelphia Corporation
for Aging (PCA) Helpline
Senior citizens - The PCA Helpline
provides central intake for all PCA
programs. It is also the number to call for
any questions or resources concerning
services to the elderly in Philadelphia.
215-765-9040.
TDD: 215-765-9041
11
First Call for Help (United
Way)
Center for Advocacy for the
Rights and Interests of the
Elderly (CARIE)
Neighborhood Energy
Centers (NECs)
All ages - Any household in the Delaware
Valley seeking emergency fuel or related
assistance, or information and referral
about all other human health and social
services. can call First Call for Help.
Older adults - The CARIE LINE is a
telephone consultation service providing
information and referrals, as well as
assistance with problems and complaint
resolution associated with housing, crime,
abuse and social services, long term care,
healthcare, health insurance, financial
issues, and legal concerns.
All ages - Neighborhood Energy Centers
are one-stop shops that provide
comprehensive energy services Most are
based at existing neighborhood
organizations that may provide a variety
of other services
215-568-3750 8
215-545-5728 11
215-988-0929 8
The Home Finder
All ages - for individuals needing a
housing unit with appropriate accessibility
features for mobility, hearing, or visually
disabled
215-576-1150 Ext 4
www.newsontap.org
5
AARP
Senior citizens - nonprofit membership
organization of persons 50 and older
dedicated to addressing their needs and
interests.
1-888-OUR-AARP
(1-888-687-2277)
www.aarp.org
N/A
PA Department of Aging
Senior citizens - The PA Department of
Aging is responsible for designing and
implementing programs for the elderly
primarily through Area Agencies on
Aging.
1-717-783-1550
N/A
http://www.aging@state.pa.us

SENIOR COMMUNITY CENTERS AND SATELLITE MEALS PROGRAMS 3-3
SENIOR COMMUNITY CENTERS AND SATELLITE MEALS PROGRAMS
Senior community centers are neighborhood-based sites open to those 60 years of age and older. They
provide the community link to aging services. Programs at each site vary; they can include counseling, education,
group dining, health promotion, recreation, and transportation. Some centers also provide services for the
homebound elderly. Some centers, are "satellite meal centers." Satellite meal programs provide group dining,
activities, and limited support services – call for details.
In addition, senior community centers provide volunteer opportunities: assistance to individuals, service
on Senior Center committees, and advocacy on behalf of the needs of older Philadelphians.
The following senior community centers and satellite meal programs are funded by Philadelphia
Corporation for Aging. They are listed by the area of the city that they serve. Listings are also available at
www.seniorcitizensguide.com/philly.
North Central Philadelphia
King Older Adult Center
2101 W. Cecil B. Moore Ave, 19121
215-978-2715
http://www.angelfire.com/fl5/jpoac1/spt_index.html
Lehigh Senior Center
Pavilion Building #6
1701 W Lehigh Ave, 19132
215-226-0761
Lutheran Settlement House Senior Center
1340 Frankford Ave, 19125
215-426-8610
http://www.lutheransettlement.org/
Mann Older Adult Center
3201 N. 5th St, 19140
215-685-9844
Nationalities Senior Program
Holy Trinity Presbyteriuan Church
11th & Rockland Streets, 19141
215-324-7554
North Broad Street Senior Center
1438 N. Broad St, 19121
215-978-1300
On Lok House
219 N. 10th St, 19107
215-925-3118
Philadelphia Senior Center - Tioga Branch
1531 W. Tioga St, 19140
215-227-9999
www.philaseniorcenter.org
Port Richmond Senior Center
3068 Belgrade Street, 19134
215-685-9980
St. Anne's Senior Citizen Center
2607 E. Cumberland St, 19125
215-423-2772
The Spring Garden Center
1221 Spring Garden, 19123
215-787-2944
Norris Square Senior Center
2121-37 N. Howard St, 19122
215-423-7241

SENIOR COMMUNITY CENTERS AND SATELLITE MEALS PROGRAMS 3-4
SENIOR COMMUNITY CENTERS AND SATELLITE MEALS PROGRAMS
(continued)
Northwest Philadelphia
Center In The Park
5818 Germantown Ave, 19144
215-848-7722
Emlen Arms
6733 Emlen St, 19119
215-684-5892
Germantown Settlement Mature Older Adult
Center
324 East High Street, 19144
215-849-7288
www.germantown.org
J CC Germantown Satellite Senior Center
400 W. Ellet Street, 19119
215-849-9360
Olney Senior Program
5900 Noth 5th Street, 19120
215-424-4807
West Oak Lane Senior Center
7210-18 Ogontz Ave, 19138
215-685-3511
www.csnphilly.com
Interac Older Adult Center
6012 Ridge Ave, 19128
215-487-1750
www.intercommunityaction.org
Northeast Philadelphia
JCC Klein Branch & Russian Satellite
10100 Jamison Avenue19116, 19124
215-698-7300
www.phillyjcc.com
J C Center Tabas House
2101 Strahle Street, 19152
215-745-3127
J uniata Park Older Adult Center
1251 E Sedgley Ave, 19134
215-685-1490
http://www.angelfire.com/fl5/jpoac1/spt_index.html
Liddonfield Homes Senior Center
8800 Jackson Drive, 19136
215-684-5950
Northeast Older Adult Center
7522 Castor Ave, 19152
215-685-0576
Peter Bressi Northeast Senior Center
4744-46 Frankford Avenue, 19124
215-831-2926

SENIOR COMMUNITY CENTERS AND SATELLITE MEALS PROGRAMS 3-5
SENIOR COMMUNITY CENTERS AND SATELLITE MEALS PROGRAMS
(continued)
South Philadelphia
Cassie L. Holly Apartments
2100 Dickinson Street, 19146
215-684-4891
Coffee Cup Satellite and Asian Pacific Resource
Center
247 South 10th Street, 19107
215-627-8048
J CC Stiffel Senior Center
604 Porter St, 19148
215-468-3500
www.phillyjcc.com
Marconi Senior Citizen Program Samuel S. Fels
So, Philadelphia
2407 S. Broad St, 19148
215-218-0800
Philadelphia Senior Center Main Branch
509 S. Broad St, 19147
215-546-5879
philaseniorcenter.org
St. Charles Senior Community Center
1941 Christian St, 19146
215-790-9530
South Philadelphia Older Adult Center
1430 E. Passyunk Ave, 19147
215-685-1697
Wilson Park
2506 Jackson St, 19145
215-684-4895
Southwest Philadelphia
Southwest Senior Center
6916 Elmwood Ave, 19142
215-937-1880
Star Harbor Senior Center
4700 Springfield Ave, 19143
215-726-7468
West Philadelphia
Haddington Multi-Services for Older Adults, Inc.
5331-41 Haverford Ave, 19139
215-472-6600
www.haddington.org
West Phila Senior Community Center
1016-26 N 41st Street,19104
215-386-0379
Older Adult Sunshine Center
137 S. 58th St, 19139
215-748-7896

HOUSING COUNSELING SERVICES 3-6
HOUSING COUNSELING SERVICES
The following table lists approved housing counseling agencies, including:
• The Neighborhood Energy Centers (NECs) for energy-related assistance and counseling.
• Agencies funded by the Philadelphia Office of Housing and Community Development (OHCD). These
agencies provide a variety of housing counseling services. Three of them, Philadelphia Senior Center
(Center City / South), Center in the Park (Northwest) and Intercommunity Action (Northwest) also
known as INTERAC, specialize in housing problems facing the elderly.
• The Department of Housing and Urban Development (HUD) for counseling of Reverse (Conversion)
Mortgages. Counseling from a HUD approved housing counseling agency is required before receiving
a Home Equity Conversion Mortgage/Reverse Mortgage.
• Homeowners Emergency Mortgage Assistance Program (HEMAP). If you have received an Act 91
Notice (foreclosure) from your lender and would like to apply for a Homeowners Emergency
Mortgage Assistance Loan, and put the foreclosure process on hold, a face-to-face meeting with a
HEMAP-approved counseling agency is required within 33 days from the date of your Act 91 Notice.
• Agencies approved for PHIL-Plus Loans
Note:
Not all housing counseling agencies provide all housing counseling services.

HOUSING COUNSELING SERVICES 3-7

HOUSING COUNSELING SERVICES 3-8
HOUSING COUNSELING SERVICES
North Philadelphia and Logan
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
Agency NECs OHCD
Funded
Acorn Housing Corporation
846 N. Broad St.; 19130
215-765-1221
E-mail: www.paacorn@acorn.org
Web site: Web:
www.philadelphia.ACORN.org
HUD
Approved
HEMAP
Approved
PHIL-
PLUS
Loans
Asociacion de Puertorriquenos en
Marcha (APM)
600 W. Diamond St.; 19122
215-235-6070
web site: http://www.apmphila.org
BEBASHI, Inc
1217 Spring Garden St, 1 st floor, 19123
215-769-3561
Serves people with HIV/Aids
Web site: www.bebashi.org/
Centro Pedro Claver
3565 N. 7 th St.; 19140
215-227-7111
Eastern North Philadelphia Latino
Community
Web site: www.centroclaver.com
Concilio
705-09 North Franklin Street, 19123
215-627-3100
Web site: http://elconcilio.net

HOUSING COUNSELING SERVICES 3-9
HOUSING COUNSELING SERVICES
North Philadelphia and Logan (cont.)
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
Agency NECs OHCD
Funded
Congreso de Latinos Unidos
216 W. Somerset St. 19133
215-763-8870; 8:30am to 5pm
Fairhill, Hartranft, W. Kensington,
Franklinville
Web: www.congreso.net
Serves the Latino Community; Eastern
North Philadelphia
HUD
Approved
HEMAP
Approved
PHIL-
PLUS
Loans
FOB CDC
1201 West Olney Ave., 19141
215-549-8755
Friends Neighborhood Guild
701 N 8th St., 19123
215-923-1544; M-Th 9am to 4pm
North Philadelphia, East of Broad St.
Web site:
http://www.friendsneighborhoodguild.org
Hispanic Association of Contractors
and Enterprises (HACE)
167 W Allegheny Ave Ste 200; 19140
215-426-1151
Serves the Latino Community;
Eastern No Phila
Web site:www.hacecdc.org/roots.html

HOUSING COUNSELING SERVICES 3-10
HOUSING COUNSELING SERVICES
North Philadelphia and Logan (cont.)
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
Agency NECs OHCD
Funded
Housing Association of Delaware
Valley
658 N Watts St; 19123
215-978-0224
Mortgage delinquency and default
counseling
North Philadelphia
Web site: http://www.hadv.org/
HUD
Approved
HEMAP
Approved
PHIL-
PLUS
Loans
Liberty Resources, Inc.
1341 N Delaware Ave, Ste 105, 19125
215-634-2000
Serves the disabled community
Web site: www.libertyresources.org/
New Kensington Community Dev.
Corp.
2513 Frankford Ave.; 19125
215-427-0622; 9am to 5pm
Kensington, Frankford, and Northeast
Mortgage counseling, Kensington
E-mail: info@nkcdc.org
web site: www.nkcdc.org
Norris Square Civic Association
149 W. Susquehanna Avenue; 19122
215-426-8723
Northwest Counseling Services
5001 N. Broad St.; 19141
215-324-7500
Delinquency & default counseling;
Northwest/North Phila
E-mail: nwcs@erols.com

HOUSING COUNSELING SERVICES 3-11
HOUSING COUNSELING SERVICES
North Philadelphia and Logan (cont.)
Zip Codes: 19121, 19122, 19123, 19125, 19130, 19132, 19133, 19140, 19141
Agency NECs OHCD
Funded
HUD
Approved
HEMAP
Approved
PHIL-
PLUS
Loans
Nueva Esperanza
4261 N. Fifth Street; 19140
215-634-4315
Serves the Latino Community
Web site: http://www.phillysos.org/servicelocation.asp?id=2101140221
Urban League of Philadelphia
136 W Girard Ave.; 19123
215-731-4127
Specialized services to elderly
Web site: www.urbanleaguephila.org/
West Oak Lane Community
Development Corp.
6259 Limekiln Pike; 19141
215-224-0880

HOUSING COUNSELING SERVICES 3-12
HOUSING COUNSELING SERVICES
West Philadelphia, Overbrook, and Wynnefield
Zip Codes: 19104, 19106, 19131, 19139, 19142, 19143, 19151, 19153
Agency NECs OHCD
Funded
Carroll Park Community Council, Inc.
5218 Master St.; 19131
215-877-1157
West Philadelphia
HUD
Approved
HEMAP
Approved
PHIL-
PLUS
Loans
Partnership CDC
4020 Market St, 19104
215-662-1612
West Philadelphia
E-mail: rtaylor@thepartnershipcdc.org
web site:
http://www.thepartnershipcdc.org/
Polish American Social Services
308 Walnut St.; 19106
215-923-1900
Housing counseling for Eastern European
refugees, specialized services to elderly
Web site: www.polishamericancenter.org
Southwest Community Development
Corp
6328 Paschall Ave., 19142
215-729-0800; 9am to 4pm
Southwest Philadelphia
Web site: http://www.southwestcdc.org
We Never Say Never
4427 Lancaster Avenue, 19104
215-452-0440
West Philadelphia

HOUSING COUNSELING SERVICES 3-13
HOUSING COUNSELING SERVICES
Center City and South Philadelphia
Zip Codes: 19101, 19102, 19103, 19107, 19110, 19145, 19146, 19147, 19148
Agency NECs OHCD
Funded
Action AIDS, Inc.
1216 Arch Street, 6th Flr.; 19107
215-981-0088
web site: www.actionaids.org/
HUD
Approved
HEMAP
Approved
PHIL-
PLUS
Loans
Consumer Credit Counseling Svc of Del
Val
1515 Markets Street, Suite 1325, 19102
Toll free: 1-800-989-2227
Fax: 215-563-7020
E-mail: customerservice@cccsdv.org
Web: http://www.cccsdv.org
Diversified Community Service
1920 S. 20th St.; 19145
215-336-35113511; M-Th 9am to 5pm
South Philadelphia
Housing Association of Delaware Val.
1500 Walnut St., Suite 601, 19102
215-545-6010
Philadelphia Council for Community
Advancement
100 N. 17th St., Suite 700; 19103
215-567-7803
Delinquency & default counseling, So &
Eastern No Phila
Web site: www.philapcca.org
Philadelphia Housing Development
Corp. (PHDC)
1234 Market Street, 17th Fl, 19107
215-448-3000
Web site: http://www.phdchousing.org/

HOUSING COUNSELING SERVICES 3-14
HOUSING COUNSELING SERVICES
Center City and South Philadelphia (cont.)
Zip Codes: 19101, 19102, 19103, 19107, 19110, 19145, 19146, 19147, 19148
Agency NECs OHCD
Funded
HUD
Approved
HEMAP
Approved
PHIL-
PLUS
Loans
Philadelphia Neighborhood Housing
Services
121 N. Broad Street, Suite 502, 19107
215-988-9879
Web site: http://www.phillynhs.org/
Philadelphia Rehabilitation Plan (PRP)
100 North 17th Street, 11th Fl, 19103
215-561-1173
Philadelphia Senior Center 1
509 S Broad St.; 19147
215-546-5879
Specialized services to elderly
Web site: www.philaseniorcenter.org
South of South Neighborhood
Association
625 S 17th St.; 19146
215-546-0699
web site: www.southofsouth.org
South Philadelphia H.O.M.E.S.
1444 Point Breeze Ave, 19146
215-334-4430
Tenant Union Representative Network
1315 Walnut Street, 3rd Floor, 19107
215-940-3900
web site: www.rturn.net
1 Philadelphia Senior Center specialize in housing problems facing the elderly.

HOUSING COUNSELING SERVICES 3-15
HOUSING COUNSELING SERVICES
Center City and South Philadelphia (cont.)
Zip Codes: 19101, 19102, 19103, 19107, 19110, 19145, 19146, 19147, 19148
Agency NECs OHCD
Funded
Unemployment Information Center
116 S 7th St.; 19103
215-592-0933
HUD
Approved
HEMAP
Approved
PHIL-
PLUS
Loans
United Communities Southeast Phila.
2029 South 8th Street; 19148
215-467-8700
Mortgage counseling, South Philadelphia
Web site: http://www.ucsep.org
Urban League of Philadelphia
1818 Market Street, 20th Floor, 19103
215-561-6070
Women Against Abuse
P.O. Box 13758; 19101
215-386-1280
web site: www.womenagainstabuse.org/

HOUSING COUNSELING SERVICES 3-16
HOUSING COUNSELING SERVICES
Northeast Philadelphia and Olney
Zip Codes: 19111, 19114, 19115, 19116, 19120, 19124, 19134, 19136, 19150, 19152
Agency NECs OHCD
Funded
Consumer Credit Counseling Svc of Del
Val
7340 Jackson Street
Philadelphia, PA 19136
1-800-989-2227; Fax: 215-563-7020
E-mail: customerservice@cccsdv.org
Web: http://www.cccsdv.org
HUD
Approved
HEMAP
Approved
PHIL-
PLUS
Loans
Frankford CDC
4625 Frankford Avenue, 19124
(215) 743-9201
Greater Philadelphia Asian Social Svc.
Center (GPASS)
4943 N 5th St, 19120
215-456-1662, 9:00 am - 5:00 pm M-F
Evening & Sat appointment only
Logan, Olney, Nicetown
Web site: www.gpassc.org
E-mail: gpass@aol.com
HACE Frankford Office
4620 Griscom Street, 19124
215-744-2990
Mortgage counseling
Serves the Latino Community, Frankford
Web site: www.hacecdc.org/roots.html
Intercultural Family Services
4225 Chestnut St.; 19104
215-386-1298
E-mail: ifsi@ifsinc.org
Web site: www.ifsinc.org

HOUSING COUNSELING SERVICES 3-17
HOUSING COUNSELING SERVICES
Northeast Philadelphia and Olney (cont.)
Zip Codes: 19111, 19114, 19115, 19116, 19120, 19124, 19134, 19136, 19150, 19152
Agency NECs OHCD
Funded
Korean Community Dev Services
Center
6053 N 5 th St, 19120
215-276-8830
Serves the Asian community
Web site: http://www.koreancenter.org
HUD
Approved
HEMAP
Approved
PHIL-
PLUS
Loans

HOUSING COUNSELING SERVICES 3-18
HOUSING COUNSELING SERVICES
Northwest Philadelphia, East Falls and Roxborough
Zip Codes: 19119, 19128, 19129, 19138, 19144
Agency NECs OHCD
Funded
HUD
Approved
HEMAP
Approved
PHIL-
PLUS
Loans
Center in the Park 2
5818 Germantown Ave, 19144
215-848-7722
Serves the elderly
Web site: www.centerinthepark.org/
Germantown Settlement House
5538C Wayne Ave. 19144
215-849-3104; 9 am to 5 pm
Germantown and North Philadelphia
Web site: http://www.germantown.org/
Intercommunity Action, Inc
(INTERAC) 3
6012 Ridge Ave, 19128
215-487-0914
Serves the elderly
Web site: www.intercommunityaction.org
Mt. Airy USA.
6639 Germantown Ave.; 19119
215-844-6021
web site http://www.mtairy.org/
Resources for Human Development
(RHD)
3721 Midvale Avenue, 19129
215-951-0300
Web site: http://www.rhd.org/
2 Center in the Park specialize in housing problems facing the elderly.
3 Intercommunity Action, Inc (INTERAC) specialize in housing problems facing the elderly.

COMMUNITY DEVELOPMENT CORPORATIONS (CDCS) 3-19
COMMUNITY DEVELOPMENT CORPORATIONS (CDCs)
Community Development Corporations (CDC) are neighborhood-based non-profit organizations that develop
housing with and for their communities, and that they may be helpful with advocacy and with connecting consumers to
trades people and other housing resources.
CDCs dedicated to implementing programs to revitalize particular neighborhoods. CDC’s construct or
rehabilitate housing, develop small businesses, and/or develop commercial shopping districts, all to promote
neighborhood revitalization. They utilize both public and private resources to fund these development projects. In
order to further promote the stability of their target neighborhoods, CDC’s make every effort to utilize local residents
in construction projects, provide or seek out needed support services for community residents, and undertake
community organizing activities.
Other defining characteristics of CDC’s are their commitment to community consensus building, community
understanding, and community control of development projects. Any benefit to the CDC derived from their
development projects is invested back into the neighborhood through expanded development and service activities. In
recent years, CDC’s have taken on an increasingly prominent role in community development activities in the City of
Philadelphia. Following are the CDC’s that serve the Philadelphia area.
Advocate Community Development Corporation
1808 West Diamond Street
(215) 765-3650
Agape Improvement and Development Corp.
2309 Parkview Avenue
(215) 784-9249
Contact: Pastor William Robinson
Allegheny West Foundation
2801 West Hunting Park Avenue
(215) 225-1019
Contact: Ronald Hinton, Jr.
Web site: http://www.awest.org
Aramingo Development Corporation
3356 Aramingo Avenue
(215) 291-2900
Contact: Reynolds Baldwin
Asociacion Puertorriquenos en Marcha, Inc.
600 West Diamond Street
(215) 235-6070
Contact: Rose Gray
Web site: http://www.apmphila.org
Black Lutheran Community Development Corp.
2148-50 North Carlisle Street
(215) 765-4790
Contact: Gail Wright Palmer
Brewerytown Community Development Corp.
3001 W. Girard Avenue
215-769-5220
Contact: Aazim Muhammad
Bucks County Housing Development Corporation
9187 New Falls Road
(215) 295-1443
Contact: Charles Diamond
C.O.L.T. Coalition
3421 North Carlisle Street
(215) 707-4472
Contact: Edward L. Franklin III
Camphor Council for Community Development,
Inc.
5630-40 Wyalusing Avenue
(215) 747-2600\
Contact: Rev. Laurie Ann Rookard
Web site: not available
Campus Boulevard Corporation
1 Penn Boulevard, Suite 2215
(215) 951-2050
Contact: Barbara Coscarello
Web site: http://www.campusboulevard.org/

COMMUNITY DEVELOPMENT CORPORATIONS (CDCS) 3-20
COMMUNITY DEVELOPMENT CORPORATIONS (CDCs) (continued)
Carroll Park Community Council, Inc.
5218 Master Street
(215) 877-1157
Contact: Patricia Randall
Web site:
http://www.volunteersolutions.org/volunteerway/org
/215694.html
Cecil B. Moore Community Development
Corporation
1616 North Broad Street
(215) 763-8996
Contact: Alf Moronda
Central Philadelphia Development Corporation
917 Filbert Street
(215) 440-5575
Contact: Jeremy Alvarez
Web site: http://www.centercityphila.org
Centro Pedro Claver
523 W. Erie Avenue
(215) 27-7111
Contact: Roger Zepernick
Web site: www.centroclaver.com
Chester Community Improvement Project
412 Avenue of the States
(610) 876-866
Contact: Annette Pyatt
Web site: http://ccip1.tripod.com
Community Land Trust Development
Corporation
1516 West Girard Avenue
215-232-3822
Contact: Vivian S. VanStory
Conquerors Community Development
Corporation
5220 Whitby Avenue
215-474-2717
Contact: Theresa Settles
Crusaders Community Development Corporation
1203 South 47th Street
(215) 387-3014
Contact: Pastor Thelma R. Malone
East Falls Development Corporation
3654 Midvale Avenue
(215) 848-8084
web site: http://www.eastfallsdevelopment.org/
Contact: Gina Snyder
Eighteenth Street Development Corporation
1815 South 18th Street
(215) 271-0052
Contact: Elizabeth Burns
The Enterprise CDC
4548 Market Street
(215) 895-4050
Contact: Della Clark
Web site: http://www.theenterprisecenter.com
Fairmount CDC
2206 Fairmount Avenue
267-760-1330
Contact: Lori Salganicoff
Web site: http://www.fairmountCDC.org
Faith Community Development Corporation
108 East Price Street
(215) 848-9660
Contact: Jackie Bethea
Fern Rock-Ogontz-Belfield CDC
1201 West Olney Avenue
(215) 549-8755
Contact: Shirley Stevenson
Fisher Windrim CDC
1100 Windrim Avenue
(215) 457-0879
Contact: Ronald Hayes

COMMUNITY DEVELOPMENT CORPORATIONS (CDCS) 3-21
COMMUNITY DEVELOPMENT CORPORATIONS (CDCs) (continued)
Francisville Community Development
Corporation
809 North 20th Street
(215) 235-0333
Frankford CDC
4625 Frankford Avenue
(215) 743-9201
Contact: Tamara Lanier-Davis
Frankford United Neighbors CDC
4276 Orchard Street
(215) 535-1225
Contact: Kate Clarke
Fusion CDC
4116 Haverford Avenue
(215) 386-1222
Contact: Acuarita Spain
Glenwood CDC
3137 North Percy Street
(215) 229-7517
Contact: Rev. Clarence Hester
Greater Belmont CDC
4087 Lancaster Avenue
(215) 222-1445
Contact: Delores Fuggs
Greater Germantown Housing Development
Corporation
5538 Wayne Avenue
(215) 843-6766
Contact: Darnell Moody
web site: www.gghdc.org
Greater Olney Circle Of Friends
c/o LCFS 5902 N. 5th St.
(215) 276-5500
Contact: Susan Pursch
E-mail: circleoffriends@lcfsinpa.org
Haddington Cobbs Creek CDC
(215) 472-5866
Contact: Stanley Moore
Hawthorne CDC
712 South 12th Street
(215) 985-2140
Hispanic Association of Contractors and
Enterprises (HACE)
167 West Allegheny Avenue, Suite 200
(215) 426-8025
Contact: Bill Salas, Jr.
Web site: www.hacecdc.org/roots.html
Hunting Park CDC
3961 North 9th Street
(215) 226-2300
Contact: Marangeli Mejia-Rabell
Impact Services Corporation
1952 East Allegheny Ave.
(215) 423-2944
Contact: John MacDonald
Web site: www.impactservices.org
Independent Community Assistance Network
6009 Vine Street
Contact: Liz Ford
Inglis Housing Corporation
2600 Belmont Avenue
(215) 581-0665
Contact: Arthurette Morris Stone
Web site: www.inglis.org/community_housing.jsp
Inter-Community Development Corporation
1534 E. Wadsworth Avenue
(215) 248-4104
Contact: John Ungar
Web site: www.icdcphila.org

COMMUNITY DEVELOPMENT CORPORATIONS (CDCS) 3-22
COMMUNITY DEVELOPMENT CORPORATIONS (CDCs) (continued)
Intercommunity Action, Inc.
6012 Ridge Avenue
(215) 487-1750
Contact: David Bolin
Web site: www.intercommunityaction.org
Jefferson Square Community Development
Corporation
237 Tasker Street
215-551-2500
Contact: Grant Johnson
Web site: http://www.jeffersonsquare.org
Kensington Area Revitalization Project
3114 Frankford Avenue
(215) 426-5705
Contact: Regina Oponik
Kensington Hope, CDC
31 Pearl Street, N, Bridgeton, NJ 08302
(856) 451-4601
Contact: Dr. Kevin Yoho
Korean Community Development Services
Center
6055 North 5th Street
(215) 276-8830
Contact: Jin H. Yu
Web site: http://www.koreancenter.org
The Lighthouse
152 West Lehigh Avenue
(215) 425-7800
Contact: Jeanne Barrett
Logan Human Services
4837 North Marvine Street
(215) 329-0880
Contact: Shareef El-Amin
Logan Improvement Association
5021 North 17th Street
(215) 898-2413
Contact: Rev. Don Gardner
Mayfair CDC
6810 Frankford Avenue, 2nd Floor
215-332-4414
Contact: Maurice Hartey
Web site: www.mayfaircdc.org
Mercy-Douglass Human Services Affiliate
4400 West Girard Avenue
(215) 877-3954
Contact: James T. Wilson
Email: aprylwade@mercydouglass.org
Mt. Airy USA
6703 Germantown Avenue
(215) 844-6021
Contact: Farah Jimenez
Web site: http://www.mtairy.org/
Mt. Zion CDC
50th & Woodland Avenue
(215) 724-0619
Contact: Arthur Johnson
New Horizons CDC
4103 Girard Avenue
(215) 877-1339
Contact: Alonzo Medley
New Kensington CDC
2515 Frankford Avenue
(215) 427-0350
Contact: Sandy Salzman
Web site: www.nkcdc.org
Nicetown CDC
4414 Germantown Avenue
(215) 324-9772
Contact: Majeedah Rashid
Nueva Esperanza
4261 North 5th Street
(215) 324-0746
Contact: Luis Cortes
Web site: www.nueva.org

COMMUNITY DEVELOPMENT CORPORATIONS (CDCS) 3-23
COMMUNITY DEVELOPMENT CORPORATIONS (CDCs) (continued)
Ogontz Avenue Revitalization Corporation
1536 Haines Street
(215) 549-9462
Contact: Jack Kitchen
Web site: www.ogontzave.org
Old Kensington Redevelopment Corporation
1418 North 4th Street
(215) 235-4157
Contact: Connie Galiczynski
The Partnership CDC
4020 Market Street
(215) 662-1612
Contact: Alisa Orduna-Sneed
Web site: http://www.thepartnershipcdc.org/
People's Emergency Center CDC
3901 Spring Garden Street
(215) 382-7523
Contact: Melissa Long
Web site: www.pec-cares.org
People's United Community Organization, Inc.
2621 North Hollywood Street
(215) 765.1711
Contact: Julian R. Young II
Perspective Homes Insight, Inc.
6325 Grays Ave
(215) 729-5597
Contact: Lawrence Threadgill
Philadelphia Chinatown Development
Corporation
301 North 9th Street
(215) 922-2156
Contact: John Chin
Web site: www.chinatown-pcdc.com
Philadelphia Community Rehabilitation
Corporation
2300 North Woodstock Street
(215) 226-3582
Contact: Rachel Bagby
The Point Community Development Corporation
1717-12 Point Breeze Avenue
(215) 755-1014
Contact: Alfred M. Brown
Poplar Enterprise Development Corporation
1204 Mellon Street
Contact: Roger Kern
Project H.O.M.E.
1515 Fairmount Avenue
(215) 235-3110
Contact: Sister Mary Scullion
Web site: www.projecthome.org
Raphael Heights Homes, INC.
3210 North 5 th Street
(215) 739-9388
Contact: Shepherd Raphael
Renaissance CDC
1438 North Warnock Street
(215) 763-7500
Contact: Paula S. Peebles
Roxborough Dev. Corp.
PO Box 26035
(215) 508-2358
Contact: Bill Kingsley
Web site: www.roxborough.us/
Snyderville CDC
1417 South 58th Street
(215) 271-9516
Contact: Carolina Harris-Ramsue
Socca CDC
5821 Hoffman Avenue
(215) 476-8702
Contact: Patricia Evan

COMMUNITY DEVELOPMENT CORPORATIONS (CDCS) 3-24
COMMUNITY DEVELOPMENT CORPORATIONS (CDCs) (continued)
South Philadelphia H.O.M.E.S., Inc.
1444 Point Breeze Avenue
(215) 334-4430
Contact: Claudia Sherrod
Southwest CDC
6328 Paschall Ave.
(215) 729-7441
Contact: Donna M. Henry
Web site: www.southwestcdc.org
Southwest Community Services
6424 Woodland Avenue
(215) 729-8911
Contact: Danielle Martin
Spring Garden CDC
1926 North Street
Contact: William Ehrich
Sunrise CDC
4244-46 Old York Road
215-225-9966
Contact: Arlene Fields
Tacony CDC
4819 Longshore Avenue
(215) 925-3788
Contact: Peter Naccarato
Tenth Memorial Non-Profit Development
Corporation
1328 North 19th Street
(215) 787-2780
Contact: Rev. William B. Moore
Tolentine Community Center and CDC
1025 Mifflin Street
(215) 389-0717
Contact: Yolanda Morace
Trinity Non-Profit Development Corporation
2500 North 27th Street
Contact: Marcus Davis
United Communities CDC
2029 South 8th Street
(215) 467-8700
Contact: Barbara Jean McDuffie
United Communities CDC
2029 South 8th Street
(215) 467-8700 x17
Contact: D.K. Johnson
Universal Companies
800 South 15th Street
(215) 732-6518
Contact: Abdur-Rahim Islam
Walnut Hill CDC
262 South 52nd Street
(215) 472-3363
Contact: Willie Harris
Weccacoe CDC
1637 South 5th Street
Contact: Fred Druding
Web site:
www.neighborhoodlink.com/public/main.html?nnei
ghid=472656250&nsupercity=378697835
West Oak Lane CDC
6259 Limekiln Pike
(215) 224-0880
Contact: Donald T. Stafford
Willow Grove CDC
PO Box 1097
(215) 443-7320
Contact: Rev. Kotzen
Web site: www.willowgrovecdc.org

COMMUNITY DEVELOPMENT CORPORATIONS (CDCS) 3-25
COMMUNITY DEVELOPMENT CORPORATIONS (CDCs) (continued)
Women's Community Revitalization Project
407-411 Fairmount Avenue
(215) 627-5550
Contact: Nora Lichtash
Web site: www.wcrpphila.com/
Yorktown CDC
1300 West Jefferson Street
(215) 769-0225
Contact: Priscilla Woods

Chapter 4
Homeownership
Helping Your Client Hold On To His/Her Home
This chapter discusses programs and agencies that address homeownership needs - how to keep the
house in safe and habitable condition and how to keep creditors from turning the investment into a liability.
Table of Contents
HOME IMPROVEMENT GRANTS.................................................................................................................. 4-3
Senior Housing Assistance Repair Program ...................................................................................................... 4-3
Basic Systems Repair Program (BSRP)............................................................................................................. 4-4
Emergency Heater Repair Hotline ..................................................................................................................... 4-5
HOME IMPROVEMENT LOANS .................................................................................................................... 4-6
Homeowner's Emergency Loan Program (Water Department) ......................................................................... 4-6
Philadelphia Home Improvement Loan Program .............................................................................................. 4-7
PHIL-Plus Home Improvement Loan Program ................................................................................................. 4-8
Mini-PHIL Loan ................................................................................................................................................ 4-9
HOME REPAIR CONTRACTORS ................................................................................................................. 4-10
Hiring a Home Repair Contractor: A Guide for Older Philadelphians ............................................................ 4-10
HomeNet Solutions, Inc................................................................................................................................... 4-11
Angie's List ...................................................................................................................................................... 4-12
INSURANCE ...................................................................................................................................................... 4-13
Bureau of Consumer Services.......................................................................................................................... 4-13
Insurance Placement Facility of Pennsylvania................................................................................................. 4-14
ASSISTANCE FOR HOMEOWNERS' MORTGAGE PAYMENTS........................................................... 4-15
Homeowners Emergency Mortgage Assistance Program................................................................................4-15
DEPARTMENT OF LICENSES AND INSPECTIONS................................................................................. 4-16
Code Violation Resolution Unit....................................................................................................................... 4-16
PROPERTY TAX REBATE ............................................................................................................................. 4-17
Property Tax/Rent Rebate Program ................................................................................................................. 4-17
PROPERTY TAX INSTALLMENT PAYMENTS......................................................................................... 4-18
Property Tax Installment Plan.......................................................................................................................... 4-18
PROPERTY TAX FREEZE.............................................................................................................................. 4-19
Senior Citizen Low Income Special Tax Provision Program .......................................................................... 4-19
UTILITY DISCOUNTS..................................................................................................................................... 4-20
Water Bill Discount for Elderly ....................................................................................................................... 4-20
Gas Bill Discount For Elderly.......................................................................................................................... 4-21
PEST CONTROL SERVICES.......................................................................................................................... 4-22
Vector Control Services (VCS)........................................................................................................................ 4-22

HOME IMPROVEMENT GRANTS 4-2
OTHER HOUSING RESOURCES .................................................................................................................. 4-23
Greater Philadelphia Association Of Realtors® .............................................................................................. 4-23
Home Equity Conversion Mortgages............................................................................................................... 4-24
Mortgage Companies................................................................................................................................... 4-25
Housing Counseling Services .......................................................................................................................... 4-26

HOME IMPROVEMENT GRANTS 4-3
Program:
Popular Name:
Address:
HOME IMPROVEMENT GRANTS
Senior Housing Assistance Repair Program
SHARP
Telephone: 215-765-9040
Contact:
Web site:
Philadelphia Corporation for Aging (PCA)
642 N. Broad Street
Philadelphia, PA 19130-3409
Ellena Jonas, Assistant Director of Housing
www.pcaphl.org
WHAT IS THIS ORGANIZATION?
SHARP is Philadelphia Corporation for Aging's minor home repair program for the elderly.
WHO CAN IT HELP?
Senior homeowners needing minor repairs to improve safety, security and energy efficiency of their
homes. Consumer must meet all of the following criteria
• Be 60 years of age and have proof of ownership
• Have a verified household income of $1,225 or less (single person), or $1,650 (family of two)
• Have a house that is structurally sound with working utilities.
Preference is given to people age 75 or older, who are functionally disabled, and whose household
income is 125% of poverty level or less, and who live alone.
Examples of repairs offered by SHARP include:
• Basic maintenance: Replacing faucets, broken windows, electrical switches and receptacles,
rehanging or replacing doors
• Safety and Security: Installing locks on doors and windows, installing smoke alarms and grab bars
• Weatherization: Weather stripping doors
Currently SHARP can provide up to $1400 in minor repairs and up to $700 in minor modifications.
HOW DOES IT WORK?
Call 215-765-9040 to request assistance. If the application appears to be a high priority, a housing social
worker will assess the senior in their home and collect needed information. If the application is approved, an
Inspector will evaluate the house and discuss with the consumer the repairs needed. The materials will be
delivered and a mechanic will come out to the house to make the actual repairs. For some services,
subcontractors may be used. Repairs are scheduled as soon as possible after the inspection. When the repairs are
completed, the Inspector will return to ensure that the work is satisfactory. SHARP always telephones the
consumer prior to coming to the home.
(1) ELIGIBLE AGE: 60+ (8) ACCESSIBLE ACCESS: yes
(2) COST OF PROGRAM: none (9) HOME VISITS: yes
(3) HOURS: 8:30-5:00 for intake (10) SPANISH SPEAKING: yes
(4) WAITING PERIOD: depends on priority (11) INFO GIVEN ON PHONE: yes
(5) MONTHS OPEN: all year (12) APPOINTMENTS NEEDED: yes
(6) INTAKE PROCEDURE: call
(13) SPECIAL INFO: Income guidelines are
(7) INCOME ELIGIBILITY: See Special Info. See priorities only, not absolute
Eligibility Charts for 150%of Federal Poverty Level in
Chapter 1.

HOME IMPROVEMENT GRANTS 4-4
Program:
Popular Name:
Address:
HOME IMPROVEMENT GRANTS
Basic Systems Repair Program (BSRP)
Home Repair Hotline
Telephone: 215-448-2160
Philadelphia Housing Development Corporation
1234 Market Street, 20th Floor, Philadelphia, PA 19107
Contact: Ellen L. Wells, BSRP HOTLINE at 215-448-2146
Monday through Friday 8:30 a.m. - 4:30 p.m.
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Basic Systems Repair Program (BSRP) is a grant assistance program that provides home repair
assistance to eligible low-income homeowners. Basic Systems Repair Program services consist of the Repair
Hotline and Emergency Heater Hotline. The Repair Hotline assists with repairs in plumbing, electrical, and roof
replacement (if ceilings or roof are in danger of collapsing). The Emergency Heater Hotline provides repairs for
broken gas, oil, or coal heaters. For further information or to apply, call the Heater Hotline at 215-568-7190.
WHO CAN IT HELP?
The Repair Hotline programs assist income eligible homeowners with minor home repair emergencies at
a cost of up to $3,500 per property. The program makes repairs to the sewage drainage line when sewage backs
into the house, water service violations, obstructions in the main drains, and defective bathroom underfloor
plumbing and sewage lines. The program makes electrical repairs to overloaded circuits and exposed wires.
Roofs are addressed only if roofs and ceilings are in danger of collapsing. If a home needs repairs exceeding the
grant limit of $3,500, eligible homeowners are automatically referred to the second level of service.
Pending application approval in the second level category, an eligible homeowner may receive up to
$15,000 of rehabilitation assistance through the BSRP. Eligible homeowners receiving second level services
may also receive up to $2,000 per property in weatherization assistance. Currently, the average cost for services
in the second level is $4,435 per unit
HOW DOES IT WORK?
Request for repair service is taken through the BSRP Hotline at 215-448-2160. Demand for the program
has made rapid response difficult. Applicants should anticipate months of waiting. If it determines that the
repairs can be done, PHDC will send a repair order to a licensed PHDC contractor. In calling PHDC, applicants
should be prepared to state the amount of their total monthly household income and the source of that income.
PHDC will verify this information with the employer or benefit provider.
Eligibility
1. You must be a homeowner living in the property.
2. Your property must be a single-family dwelling.
3. You must be income eligible (see chart below).
(1) ELIGIBLE AGE: 18+ (8) ACCESSIBLE ACCESS: yes
(2) COST OF PROGRAM: free (9) HOME VISITS:
(3) HOURS: 8:30 a.m. to 4:30 p.m. (10) SPANISH SPEAKING: yes
(4) WAITING PERIOD: varies (11) INFO GIVEN ON PHONE: yes
(5) MONTHS OPEN: always open (12) APPOINTMENTS NEEDED: yes
(6) INTAKE PROCEDURE: call BSRP Hotline (13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: See Eligibility Chart for
150% of Federal Poverty Level in Chapter 1

HOME IMPROVEMENT GRANTS 4-5
Program:
Popular Name:
Address:
HOME IMPROVEMENT GRANTS
Emergency Heater Repair Hotline
Heater Hotline Program
Telephone: 215-568-7190
Contact:
Web site:
Energy Coordinating Agency (ECA)
1924 Arch St., Philadelphia, PA 19103
Cheryl Porter, Project Manager
http://www.ecasavesenergy.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Heater Hotline assists low-income homeowners who need minor emergency heating repairs. The
program prioritizes the most urgent situations, e.g. elderly and homebound consumers. However, delays can be
expected in periods of high demand or severe weather conditions. The program is run for Philadelphia Housing
Development Corporation under contract with ECA.
During the spring and summer months the Heater Hotline can also perform preventive maintenance and
heater cleanouts.
WHO CAN IT HELP?
The Emergency Heater Repair Hotline assists income eligible homeowners with minor home heater
repair emergencies. The consumer must own and occupy a single family residence. The heater repair program
will spend up to $2,000 to fix a broken heater.
HOW DOES IT WORK?
A homeowner with a heater problem first contacts the Heater Hotline Program at 215-568-7190. ECA
will determine the priority of the repair problem and respond in accordance with the severity of the problem. If
determined that repairs will cost less than $2,000, ECA will dispatch a staff heater mechanic to repair the heating
system. If the repair will cost more than $2,000, the applicant will be referred to PHDC's Basic Systems Repair
Program (BSRP) (see page 4-4). When calling ECA, applicants should be prepared to state the amount of their
total monthly household income and be prepared to show proof of ownership of the home at the time of the
mechanic's visit.
(1) ELIGIBLE AGE: 18+ (8) ACCESSIBLE ACCESS: Phone intake only
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 9 a.m. to 4 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: Varies (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: : Call for an appointment
(7) INCOME ELIGIBILITY: See Income Eligibility Chart
for 150% of Federal Poverty Level in Chapter 1
(13) SPECIAL INFO: Calls received 24 hrs during
cold weather months; extreme emergency cases
receive assistance w/in 48 hrs.

HOME IMPROVEMENT LOANS 4-6
Program:
Popular Name:
Address:
HOME IMPROVEMENT LOANS
Homeowner's Emergency Loan Program (Water Department)
H.E.L.P.
Telephone: 215-685-4901
Contact:
Operations Division, Water Department, 3rd Floor
1101 Market Street
Philadelphia, PA 19107
Ms. Wardlaw
WHAT IS THIS ORGANIZATION OR PROGRAM?
This is an emergency loan program for home owners facing a water shut-off because the water service
line and/or sewer line is broken between the water or sewer main and the owner's home, and the owner cannot
afford to make the repair. If you have received a Notice of Defect from the Water Department indicating that
your water and sewer laterals are broken or leaking, you may qualify for the Homeowner’s Emergency Loan
Program (HELP).
WHO CAN IT HELP?
To be eligible for the Homeowner's Emergency Loan Program (HELP), the consumer must meet the
following guidelines:
• The homeowner must have received a Notice of Defect from the Water Department.
• The property must be a residential dwelling, owner-occupied at the time of the Notice of Defect,
cannot have more than four units, and cannot be listed as commercial property.
• The property's water bill must be current, and cannot exceed $75.00 owing, or if money is owed to
the Water Revenue Bureau, a payment agreement must be established.
• The property must have a working AMR water meter.
HOW DOES IT WORK?
Applications and appointments are no longer needed; all information is taken over the phone at 215-685-
4901. Approved applicants will be given a zero interest loan with 60 months (5 years) for repayment. A licensed
master plumbing contractor is automatically chosen by the Water Department for the approved homeowner via
HELP’s computer database. .
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: Only for written estimates
(3) HOURS: 9:00 to 5:00 (10) SPANISH SPEAKING: No
(4) WAITING PERIOD: Varies (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No, phone only
(6) INTAKE PROCEDURE: Call for appointment (13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

HOME IMPROVEMENT LOANS 4-7
Program:
Popular Name:
Address:
HOME IMPROVEMENT LOANS
Philadelphia Home Improvement Loan Program
PHIL Program
Redevelopment Authority
1234 Market Street, 16th Fl., Philadelphia, PA 19107
Telephone: 215-854-6500, 1-877-4-U-PHILA (877-487-4452)
Contact:
Central Intake Unit
WHAT IS THIS ORGANIZATION OR PROGRAM?
The PHIL Program is a joint venture of the Redevelopment Authority and lending institutions to provide
loans for home improvements with low fixed interest rates of 3% or 5%. PHIL Loans are low-interest rate home
improvement loads for homeowners in Philadelphia. The loans can be used for almost any type of home
improvement, repair, or modification including energy efficient improvements such as heating and cooling
systems, weatherproofing and replacement windows and doors.
WHO CAN IT HELP?
The PHIL Program can help senior citizens in Philadelphia who have good enough credit to qualify for a
bank loan and who can afford to repay a loan. These loans are only available if the home is owner-occupied, if
the taxes are paid up, and if the property contains no more than 4 units. (If two or more units, all units must have
been occupied as a residence for at least five years prior to loan closing.)
The maximum loan is $25,000 for a term of up to 20 years, at interest rates of 3% or 5% depending on
household size and income. Improvements eligible under the program include those permitted under FHA Title
I-insured loans, such as energy conservation, weatherization repairs, and some general improvements. Luxury
improvements are expressly prohibited. Your annual household income cannot be more than the amount listed
below for the number of people living in your home. (Income guidelines are subject to change.)
If Household Size is: Maximum Annual
Household Income is:
If Household Size is: Maximum Annual
Household Income is:
1 $58,075 5 $89,585
2 $66,355 6 $96,140
3 $74,635 7 $102,810
4 $82,915 8 or more $109,480
HOW DOES IT WORK?
1. The borrower contacts one of the following lenders:
PNC Bank 1-888-256-9378 Wachovia Mortgage Corp 267-321-4278
Fleet Bank 215-561-5014 Citizens Bank 1-800-649-1114
2. If the borrower appears eligible for a loan, an inspection will be scheduled and a list of health and safety
items will be prepared. (These items must be repaired before any other work can be approved.)
3. The borrower obtains contractor's estimate for work. (Estimate must include the health and safety items.)
4. The borrower returns to the bank for loan processing.
(1) ELIGIBLE AGE: 18+ (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 9:00 to 4:00 (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: For inspection
(6) INTAKE PROCEDURE: Call 877-487-4452
(7) INCOME ELIGIBILITY: See above
(13) SPECIAL INFO: No equity or home appraisal
requirements

HOME IMPROVEMENT LOANS 4-8
Program:
Popular Name:
Address:
HOME IMPROVEMENT LOANS
PHIL-Plus Home Improvement Loan Program
PHIL-Plus
Telephone: 215-851-1740
Contact:
Website:
Redevelopment Authority
1207 Chestnut Street, 16 th Fl.
Philadelphia, PA 19107
Shanté Antrom-Gowans
www.gpuac.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
The PHIL-Plus Home Improvement program helps Philadelphia homeowners whose credit records do
not meet the standards that banks usually require and who might otherwise have to turn to predatory lenders for a
loan. Up to half of the loan may be used to pay off existing high-interest debts. At least half of the loan must be
used for home repair or improvements.
WHO CAN IT HELP?
Even if you had credit problems in the past, you might qualify for PHIL-Plus. You must own and live in
the house that needs repairs. Your annual household income cannot be more than the amount listed below for the
number of people living in your home.
If Household Size is:
Maximum Annual
Household Income is:
If Household Size is:
Maximum Annual
Household Income is:
1 $58,075 5 $89,585
2 $66,355 6 $96,140
3 $74,635 7 $102,810
4 $82,915 8 or more $109,480
(Income guidelines subject to change)
HOW DOES IT WORK?
Call for an appointment at one of the 28 participating, non-profit housing counseling agencies in
Philadelphia, listed in Chapter 3. A counselor will help you apply for a loan with a participating lender.
See also Philadelphia Home Improvement Loan Program on page 4-7 and the Mini-PHIL Loan on page
4-9.
(1) ELIGIBLE AGE: (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: (9) HOME VISITS:
(3) HOURS: (10) SPANISH SPEAKING:
(4) WAITING PERIOD: (11) INFO GIVEN ON PHONE:
(5) MONTHS OPEN: N/A (12) APPOINTMENTS NEEDED:
(6) INTAKE PROCEDURE:
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: See above

HOME IMPROVEMENT LOANS 4-9
Program:
Popular Name:
Address:
HOME IMPROVEMENT LOANS
Mini-PHIL Loan
The Mini-PHIL
Telephone: 215-851-1740
Contact:
Website:
Redevelopment Authority
1207 Chestnut Street, 16 th Fl.
Philadelphia, PA 19107
Shanté Antrom-Gowans
www.gpuac.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Mini-PHIL Home Improvement loan helps Philadelphia homeowners with less-than-perfect credit
obtain the money needed to do small repairs or to make small improvements. The maximum loan amount for the
mini-PHIL is $10,000. The minimum loan amount is $1,000. At least 50% half of the loan must be used for
home repair of or improvements. You can use the left over funds to pay off existing debt.
WHO CAN IT HELP?
Even if you had credit problems in the past, you might qualify for Mini-PHIL. You must own and live in
the house that needs repairs. Your annual household income cannot be more than the amount listed below for the
number of people living in your home.
If Household Size is:
Maximum Annual
Household Income is:
If Household Size is:
Maximum Annual
Household Income is:
1 $58,075 5 $89,585
2 $66,355 6 $96,140
3 $74,635 7 $102,810
4 $82,915 8 or more $109,480
(Income guidelines subject to change)
HOW DOES IT WORK?
Call the Don’t Borrow Trouble hotline at 215-523-9520 or contact one of the free housing
counseling agencies listed in Chapter 3. See also Phil-Plus Home Improvement Loan on page 4-8 and
Philadelphia Home Improvement Loan Program on page 4-7.
(1) ELIGIBLE AGE: (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: (9) HOME VISITS:
(3) HOURS: (10) SPANISH SPEAKING:
(4) WAITING PERIOD: (11) INFO GIVEN ON PHONE:
(5) MONTHS OPEN: N/A (12) APPOINTMENTS NEEDED:
(6) INTAKE PROCEDURE:
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: See above

HOME REPAIR CONTRACTORS 4-10
Program Name:
Address:
Telephone: 215-765-9040
Contact:
HOME REPAIR CONTRACTORS
Hiring a Home Repair Contractor: A Guide for Older Philadelphians
Philadelphia Corporation for Aging
642 N. Broad Street
Philadelphia, PA 19130
Ellena Jonas, Assistant Director of Housing
WHAT IS THIS ORGANIZATION OR PROGRAM?
A printed guide on how elderly homeowners should make a contract with people they hire to do work for
them. A model contract is included in the guide.
WHO CAN IT HELP?
Older people seeking to hire contractors and supervise them themselves, or anyone seeking clarification
about legal and other safeguards when hiring a contractor.
HOW DOES IT WORK?
Call the Philadelphia Corporation for Aging's Senior Helpline at 215-765-9040 to ask for a copy of the
Home Repair Contractors Guide for the Elderly.
(1) ELIGIBLE AGE: All (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: None (9) HOME VISITS:
(3) HOURS: 9:00 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Inquire
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED:
(6) INTAKE PROCEDURE:
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

HOME REPAIR CONTRACTORS 4-11
Program Name:
Popular Name:
HOME REPAIR CONTRACTORS
HomeNet Solutions, Inc.
Contractor Referral Service
Address: 909 Sumneytown Pike, Suite 202 Spring House, PA 19477
Telephone: 215-653-7130
Fax: 215-653-7555
Contact:
Website:
Steven R. Adler, President
www.homenetsolutions.com
WHAT IS THIS ORGANIZATION OR PROGRAM?
A free contractor referral service for all home improvements and home services. Currently, the network
makes available to homeowners, over 1300 contracting companies. Each company has passed a rigorous
screening process (QCT-Qualified Contractor Test), and has been put through personal interviews and extensive
reference and background checks
WHO CAN IT HELP?
Anyone needing home repairs or modifications.
HOW DOES IT WORK?
Contact the office or use the web site to find a list of prescreened, qualified contractors who can provide
you with free estimates for over 65 different home improvement services.
1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS:
2) COST OF PROGRAM: None (9) HOME VISITS: No
3) HOURS: 9:00am to 5:00 pm (10) SPANISH SPEAKING:
4) WAITING PERIOD: (11) INFO GIVEN ON PHONE: Yes
5) MONTHS OPEN: All (12) APPOINTMENTS NEEDED: No
6) INTAKE PROCEDURE:
(13) SPECIAL INFO:
7) INCOME ELIGIBILITY: All

HOME REPAIR CONTRACTORS 4-12
Program Name:
Website:
HOME REPAIR CONTRACTORS
Angie's List
www.angieslist.com
WHAT IS THIS ORGANIZATION OR PROGRAM?
Angie's List is a word-of-mouth network for consumers. It's a growing collection of homeowners' reallife
experiences with local service companies. The people who join Angie's List are looking for a way to find
trustworthy companies that perform high-quality work. Rather than digging through the phone book, they check
Angie's List to find out what people in their area are saying about the companies they've hired.
WHO CAN IT HELP?
Anyone needing home repairs or modifications.
HOW DOES IT WORK?
Angie's List members submit more than 5,000 reports each month about the companies they've hired.
Consumers describe their project, and grade the company's response time, prices and quality of work — good or
bad. The best part is in the details. You'll know if the crew was conscious of children and pets, cleaned up after
themselves, or were caught sniffing the shoes in a member's closet. (True story.)
Only Angie's List members report on the companies they've hired. Members make sure the ratings are
clean and honest by supporting Angie's List, and pay a membership fee to keep the list growing with the most
accurate information about the companies in their area.
1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: N/A
2) COST OF PROGRAM: None (9) HOME VISITS: N/A
3) HOURS: Any (10) SPANISH SPEAKING: N/A
4) WAITING PERIOD: N/A (11) INFO GIVEN ON PHONE: No
5) MONTHS OPEN: N/A (12) APPOINTMENTS NEEDED: N/A
6) INTAKE PROCEDURE: N/A
(13) SPECIAL INFO:
7) INCOME ELIGIBILITY: All

INSURANCE 4-13
Program:
Popular Name:
INSURANCE
Bureau of Consumer Services
Pennsylvania Insurance Department
Address: 1400 West Spring Garden St., Room 1701
Philadelphia, PA 19130
Telephone: 215-560-2630
Contact:
Web site:
Consumer Service Representative
www.ins.state.pa.us
free downloadable brochure:
http://www.ins.state.pa.us/ins/lib/ins/consumer/brochures/Home_2005.pdf
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Bureau of Consumer Services is an office of the Pennsylvania Insurance Department responsible for
receiving, investigating and resolving consumer complaints and responding to consumer inquiries regarding all
lines of insurance (i.e. homeowners, automobile, life). The Bureau has three regional offices (located in
Harrisburg, Philadelphia and Pittsburgh) staffed with service representatives who handle complaints and
inquiries.
WHO CAN IT HELP?
Consumers with complaints and inquiries about all lines of insurance.
HOW DOES IT WORK?
Consumers may contact any of the three regional offices to request a complaint form. However, a letter
which provides the following will be accepted in lieu of a completed complaint form: 1) a detailed description of
the problem, including the relevant policy number, claim number; 2) a copy of relevant communications from the
insurance company or agent involved; and 3) the name, address and daytime telephone number of the individual
filing the complaint. In addition you can file a complaint online at www.ins.state.pa.us.
Upon receipt of the completed complaint form or letter, the complainant will receive a postcard
acknowledging receipt of the complaint. The post card will include the name and telephone number of the
investigator assigned to the handling of the complaint. The completed complaint form may be mailed, hand
delivered or faxed to one of the offices at the address below:
Harrisburg Reg. Office Philadelphia Reg. Office Pittsburgh Reg. Office
1321 Strawberry Square Rm 1701 State Office Bldg. Rm 304 State Off. Bldg
Fourth & Walnut Streets 1400 Spring Garden St. 300 Liberty Avenue
Harrisburg, PA 17120 Philadelphia, PA 19130 Pittsburgh, PA 15222
Tel: 717-787-2317 Tel: 215-560-2630 Tel: 412-565-5020
Fax: 717-787-8585 Fax: 215-560-2648 Fax: 412-565-7648
TTY/TDD: (717) 783-3898 TTY/TDD: (215) 560-2471 TTY/TDD: (412) 565-2376
Automated Consumer Hotline (Toll Free--accessible statewide) (877) 881-6388
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 8:30 to 4:00 (10) SPANISH SPEAKING: No
(4) WAITING PERIOD: Few weeks (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Write or call
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: Any

INSURANCE 4-14
Program:
Popular Name:
INSURANCE
Insurance Placement Facility of Pennsylvania
The FAIR Plan (Fair Access to Insurance Requirements)
Address: 530 Walnut St., Suite 1650, Philadelphia, PA 19106-3698
Telephone: 215-629-8800 or 1-800-462-4972
Contact:
Web site:
Any customer service representative or any PA licensed property insurance agent or
broker
www.pafairplan.com
WHAT IS THIS ORGANIZATION OR PROGRAM?
A private company that is funded by a consortium of 468 insurance companies that conduct business in
Pennsylvania.
WHO CAN IT HELP?
Citizens who are unable to obtain insurance coverage on their residence or business properties for fire
and extended coverage. A separate policy can be requested for burglary or robbery coverage. The FAIR Plan
does not make available liability or theft coverage. This company will place the insurance policy itself, offering
a binder (temporary policy) while it is preparing for inspection of the property. Upon approval, whether they
deal directly with the FAIR Plan or if it is placed by an agent with the FAIR Plan, the policy is placed at the same
insurance rates. Be careful:
• This coverage is ACTUAL CASH VALUE only, which means that it is depreciated for the age of the
house, and is reduced coverage compared to a REPLACEMENT COST policy.
• This coverage is for fire and extended coverage ONLY, which means that liability and theft are
excluded.
• Premiums may be lower than standard market prices because the FAIR Plan does not insist that
properties be insured to their full actual cash value, but the insured limits purchased may not be
adequate.
HOW DOES IT WORK?
Clients can complete applications for the FAIR Plan through their local brokers or through the FAIR
Plan office, either by coming in and filling out the application, or by calling and requesting that one be sent out in
the mail (which is sent back upon completion), or by completing an application on the web site at
www.pafairplan.com. Clients can obtain immediate coverage with a binder (temporary policy) by coming into
the office and filling out the form, then submitting it with the Basic Premium for the amount of insurance desired
($75 minimum). An inspection will be made to determine eligibility and final rates. Final approval may take
several weeks, due to inspection requirement.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: Reg. Ins. Rates (9) HOME VISITS: No
(3) HOURS: M-F, 8:00 a.m. - 4:45 p.m. (10) SPANISH SPEAKING: No
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call or visit
(7) INCOME ELIGIBILITY: Any
(13) SPECIAL INFO: Binder can be immediate; up
to several weeks for permanent policy. Full
annual premium is required for binder.

ASSISTANCE FOR HOMEOWNERS' MORTGAGE PAYMENTS 4-15
Program:
Popular Name:
ASSISTANCE FOR HOMEOWNERS' MORTGAGE PAYMENTS
Homeowners Emergency Mortgage Assistance Program
HEMAP
Address: 211 N. Front St., P.O. Box 8029
Harrisburg, PA 17105
Telephone: 800-342-2397
Contact:
Web site
Daryl Rotz, Director
www.phfa.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
This is a state-funded loan program to assist homeowners who fall behind in their mortgage payments
due to circumstances beyond their control. It provides financial assistance for up to a two-year period to bring
the monthly mortgage payment down to no more than 40% of the household's monthly income. HEMAP will
also include in the initial loan disbursement all arrearages to bring the mortgage current.
WHO CAN IT HELP?
Homeowners who are 60 days or more delinquent in their mortgage payment. The homeowner must have
a favorable mortgage credit history and demonstrate the ability to resume regular mortgage payments within a
24-month period. The property must be in Pennsylvania, owner-occupied, and the primary residence of the
applicant. Homeowners with FHA-insured Title II mortgages are not eligible.
HOW DOES IT WORK?
The lender must send a letter to any qualifying homeowner 60 days or more behind in the mortgage
advising him/her of their rights under this law prior to proceeding in foreclosure. There is a thirty-day "stay" on
foreclosure to allow the homeowner to arrange a face-to-face meeting with the bank, or with a designated
consumer credit counseling agency, for the purpose of arranging a repayment plan. If such a meeting takes place
in a timely manner, there is a further thirty day stay from the date of the meeting. If a repayment agreement with
the lender cannot be reached, the homeowner must complete a written application for financial assistance with a
counseling agency within thirty days of the meeting. Upon receipt of the application PHFA has sixty days to
determine if the homeowner will receive a loan. No foreclosure may take place during this sixty-day period, if
all time limits have been met.
The designated HEMAP counseling agencies in Philadelphia are listed in Chapter 3.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: N/A (9) HOME VISITS: Yes
(3) HOURS: Varies (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: Varies (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE:
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

DEPARTMENT OF LICENSES AND INSPECTIONS 4-16
Program:
Popular Name:
Address:
DEPARTMENT OF LICENSES AND INSPECTIONS
Code Violation Resolution Unit
L&I
Telephone: 215-686-2608
Contact:
Web site:
Municipal Services Building
1401 J.F.K. Boulevard, 11th Floor
Philadelphia PA 19102
Robert Pill, Chief, Code Violation Resolution Unit
http://www.phila.gov/li/index.html
WHAT IS THIS ORGANIZATION OR PROGRAM?
A City department charged with the responsibility of enforcing the Property Maintenance Code, which
sets minimum housing standards.
WHO CAN IT HELP?
Homeowners who have complaints about the condition of neighboring properties, residential tenants
whose landlord fails to make repairs required by the Property Maintenance Codes, or neighbors whose health or
property are threatened because a nearby property is poorly maintained may contact L&I to have the condition
corrected,.
HOW DOES IT WORK?
Anybody with a housing concern can call Licenses and Inspections Services and Operations at 215-686-
2463 or can use the online service request at the Department of Licenses and Inspections website. Select the
Online Service Request option from the menu. An inspection will be scheduled within 15 days to ensure the
validity of the complaint.
If the homeowner does not allow L&I access to the property, L&I will issue a violation requiring
admittance. If access to the property is still denied, L&I will often obtain a court order to gain entry. Once the
housing inspector gains access to the building, he/she will inspect the property to make sure that it is in
conformance with the Property Maintenance Code. If a violation is found, a notice is sent to the owner requiring
that repairs be made within a specified amount of time. In severe cases, homeowners may be ordered to make
repairs within 24 or 48 hours. Under extreme cases, L&I has the power to hire a private contractor to make
repairs to the property. The homeowner will be billed for the costs, plus an administrative charge.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: Repair costs (9) HOME VISITS: Yes
(3) HOURS: 8:30 to 4:30 (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: Few weeks/months (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call 215-686-2463 (13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

PROPERTY TAX REBATE 4-17
Program Name:
Popular Name:
PROPERTY TAX REBATE
Property Tax/Rent Rebate Program
Rebates For Real Estate Taxes
Address: Pennsylvania Department of Revenue, Dept 280503
Harrisburg, PA 17128-0503
Telephone: Local Office: 215-560-2056
WHAT IS THIS ORGANIZATION OR PROGRAM?
All elderly qualify for a rebate on property taxes if their income is below the guidelines, or if they are
widowed or disabled.
WHO CAN IT HELP?
All citizens age 65 or over who earn up to $35,000 in 2006, widows and widowers age 50 and over, and
permanently disabled age 18 and over. Those eligible will receive up to $650. In addition, extra help for seniors
in urban school districts and who pay more than 15% of their income in property taxes will occur after the first
statewide property tax relief occurs for all homeowners.
HOW DOES IT WORK?
To obtain the necessary forms, or to get help in filling them out:
• Call the Pa. Dept. of Revenue's local office at 215-560-2056
• Contact the Mayor's Commission on Aging at 215-686-3505
• Call the PA Property Tax/Rent Rebate Claim Information line at 1-888-222-9190
• Go to the PA Dept of Revenue website at www.revenue.state.pa.us/revenue/site/default.asp
You will need copies of your birth certificate for proof of age, W-2 form for proof of income, and up-todate
real estate tax receipt (or rent receipt for tenants) for proof of payment of taxes (or rent). Social security
recipients need the form SSA 1099R year end income statement, SSI recipients need a print out for the total
yearly income (50% of income is reported but you need to show income for the full year). Only first time filers
need the print-outs; City of Philadelphia residents who have filed previous years do not need social security
1099R or property tax receipts. Currently processing takes 6-8 weeks.
Completed forms must be mailed by June 30 to: Property Tax/Rent Rebate Program, Dept 280503,
Harrisburg, PA 17128-0503. Depending upon how early in the year a client makes application, the rebate could
be received in 6-8 weeks; if it is later in the calendar year, the process could take up to 6 months. By law no
rebates will be mailed before July 1.
2006 Income Homeowners Rebate Renters Rebate
$0 - $8,000 $650 $650
$8,001- $15,000 $500 $500
$15,001 - $18,000 $300 ----
$18,001 - $35,000 $250 ----
(1) ELIGIBLE AGE: 65; widow 50; hdcp 18+ (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 8:30 a.m. to 4:30 p.m. (10) SPANISH SPEAKING:
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call 215-560-2056 (13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: unDer $35,000

PROPERTY TAX INSTALLMENT PAYMENTS 4-18
Program Name:
PROPERTY TAX INSTALLMENT PAYMENTS
Property Tax Installment Plan
Address: Philadelphia Revenue Department, P.O. Box 53190, Philadelphia, PA 19105
Telephone: 215-686-6442
Contact:
Web site:
Any customer service representative
www.phila.gov
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Revenue Department allows certain households to pay their property taxes in installments, with no
interest or penalties. This program is particularly useful to people with fixed incomes.
WHO CAN IT HELP?
The program is available to low-income homeowners who occupy their home. There is no age
requirement. Only residential, not commercial use, makes the property eligible for this program. Additionally, if
a household owns more than one residential property, only the property in which it lives is eligible.
HOW DOES IT WORK?
Property tax bills are mailed at the beginning of each year. Included in the bill is an explanation of the
program and an application form. Eligible homeowners fill out and return the application by February 28. The
Revenue Department reviews and processes the application. The homeowner is notified in writing if the
application is rejected. When applying, the homeowner indicates how many installment payments they wish to
make. (The Revenue Department encourages homeowners to choose between two and eight installment
payments, although installment plans of up to 20 payments are possible. Only senior citizens are eligible for 9 to
20 installments.) If the application is approved, the homeowner receives a coupon book, one coupon for each
payment. Each coupon shows the amount of the payment and the date due. No interest is due when paying by
installments. Homeowners participating in the plan who fail to make timely payments may be removed from the
plan. Interest and penalties then accrue on the unpaid tax balance. If accepted into this program, you do not have
to re-apply next year, and automatically receive a 12 payment coupon book in December for the following tax
year. You can download the 2006 application from http://www.phila.gov/revenue/2006_install_app_web.pdf.
Household Members
Maximum Household Income
1 $32,458.00
2 $33,822.00
3 $35,524.00
4 $37,054.00
5 $39,568.00
6 $40,973.00
7 $42,785.00
8 $44,825.00
9 $47,260.00
10 $49,640.00
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: N/A
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 8:30 to 5:00 (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: Two months (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: File application by Feb 28th (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Mail application
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: See above

PROPERTY TAX FREEZE 4-19
Program Name:
Address:
Telephone: 215-686-6442
Contact:
PROPERTY TAX FREEZE
Senior Citizen Low Income Special Tax Provision Program
Philadelphia Revenue Department
P.O. Box 53190
Philadelphia, PA 19105
Any customer service representative
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Senior Citizen Low Income Special Tax provision program enables qualified homeowners to have
their Real Estate Tax due remain the same as the Real Estate Tax that was due the previous year, even if the
Board of Revision of Taxes has increased the taxable assessed value of the residential property used as the
applicant's primary residence. If accepted into the program, your assessment will remain frozen for all
subsequent years of ownership.
This program is only available to seniors who have had a tax assessment increase for the next tax year.
WHO CAN IT HELP?
Applicants are eligible to participate in this program:
• If they or their spouse are 65 years of age or older, or if they are a widow or widower over 50 years
of age and the deceased spouse was at least 65 years old at the time of death,
• Their total income was $14,500 or less for a single person or the combined income was $17,700 or
less for a married couple.
HOW DOES IT WORK?
The applicant should contact the above number and request an application, or download the application
from http://www.phila.gov/Revenue/2007_Low_Income.pdf.
(1) ELIGIBLE AGE: 65 or widowed over 50 (8) ACCESSIBLE ACCESS: Na
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 8:30 to 5:00 (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: Varies (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Mail application
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY:
Family Size: Single Married
Annual Income for 2004 $14,500 17,700

UTILITY DISCOUNTS 4-20
Program Name:
Popular Name:
Address:
UTILITY DISCOUNTS
Water Bill Discount for Elderly
Senior Citizen Discount
Telephone: 215-686-6880
Contact:
Water Revenue Bureau of City of Philadelphia
1401 J.F.K. Boulevard
Philadelphia, PA 19102-1663
Attn: Customer Relations
Any customer service representative
WHAT IS THIS ORGANIZATION OR PROGRAM?
The city water department makes available discounts of 25% to eligible households.
WHO CAN IT HELP?
Residents who are at least 65 years of age, who live in the property and are responsible for the water bill,
and whose total household income is $33,300 per year or lower (regardless of how many people live in the
household).
HOW DOES IT WORK?
Call the Water Revenue Bureau at 215-686-6880 to request an application form, or apply in person at the
Water Revenue Bureau office at 1401 John F. Kennedy Boulevard, Concourse Level (Municipal Services
Building). Applicant will need to bring all of the following items:
1. Proof of age (also for husband or wife, if married), such as a photocopy of a birth certificate, military
discharge papers, or a letter from SSI
2. Proof of address (lease, personal identification or bills)
3. Proof of total household income (Social Security award letter or income tax return).
Applicant must be an owner-occupant or, if a tenant, provide proof that he/she is responsible for paying
the Water and Sewer bill. The application can be approved immediately (from the date of the postmark if mailed
in, or the date of the visit if hand-delivered). It will be processed within 30 days, and the 25% discount will be
reflected on the first bill issued after this 30-day period.
(1) ELIGIBLE AGE: 65+ (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 8:30 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call 215-686-6880 (13) SPECIAL INFO: No deadline for application.
(7) INCOME ELIGIBILITY: Household income under
$33,300

UTILITY DISCOUNTS 4-21
UTILITY DISCOUNTS
Program Name:
Gas Bill Discount For Elderly
Popular Name:
Senior Citizen Discount
Address:
Philadelphia Gas Works (PGW), Neighborhood offices
Telephone: 215-235-1000; 215-235-2050
Contact:
Any customer service representative
Website:
www.pgworks.com
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Philadelphia Gas Works makes available discounts of 20% off the monthly gas bill. Presently this
program is suspended per the Pennsylvania Public Utility Commission (PUC). Under the presently approved
tariff, the program is not open to new customers after September 1, 2003. The City has asked and the PUC has
agreed to consider proposed tariff changes that will allow seniors who meet certain income requirements to enjoy
a 20% discount on PGW’s bills. All current participants are “grandfathered” into the program and will continue
to receive the discount.
WHO CAN IT HELP?
PGW's Senior Citizen Discount is currently closed to new participants.
HOW DOES IT WORK?
Neighborhood Offices
5230 Chestnut St. 1601 South Broad St.
1137 Chestnut St. 212 West Chelten Ave.
4410 Frankford Ave. 1337 West Erie Ave.
(1) ELIGIBLE AGE: 65+ (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 8:30 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: Closed to new participants (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Office visit
(13) SPECIAL INFO: Closed to new participants
(7) INCOME ELIGIBILITY: Any

PEST CONTROL SERVICES 4-22
Program Name:
Popular Name:
PEST CONTROL SERVICES
Vector Control Services (VCS)
Rat Control
Address: 111 W Hunting Park Avenue, Philadelphia, PA 19140
Telephone:
Contact:
Web site
215-685-9000 (rats)
215-685-9027 (insects)
267-385-3800 (PACCA) (animals)
Louis Zieja, 215-685-9009, Rosalie Neris 215-685-9026, Field Supervisors
www.phila.gov
WHAT IS THIS ORGANIZATION OR PROGRAM?
A city and state-funded program to prevent rat infestations and to treat infestations of disease-carrying
insects such as roaches (in sewers) and mosquitos. The program also provides information regarding fleas and
ticks. In addition, the program also implements the city's animal control program, which investigates animal
bites, regulates carriage and stable horses, and investigates any violation of the Animal Control Ordinances
through the Philadelphia Animal Care and Control Association (PACCA).
WHO CAN IT HELP?
Anyone concerned about the presence of rats in his or her own home, or in adjacent areas such as alleys
or vacant houses, and anyone concerned about insects and wild or domestic animals in open areas, vacant lots, or
residential, commercial, and industrial structures in Philadelphia. The program will only treat rat (not mouse)
infestations. Infestations are treated in public areas only. While the program does not treat or investigate insect
infestations in private residential dwellings, information and advice is available.
HOW DOES IT WORK?
Call VCS to register a complaint. They will investigate the situation on a first-come, first-served basis.
If they find evidence of rats they may do the necessary work (poison and close-up holes) to eliminate the
problem. They will also provide the homeowner with a list of corrective measures that should be implemented in
order to prevent and eliminate rat infestations. They may also do the work to eliminate the problem if it
constitutes a public nuisance.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 8:00 a.m.-4:30 p.m. animal problems 24 hrs. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: A.S.A.P. (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: None
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

OTHER HOUSING RESOURCES 4-23
Program Name:
OTHER HOUSING RESOURCES
Greater Philadelphia Association Of Realtors®
Address: 1341 N. Delaware Avenue, Suite 308
Philadelphia, PA
Telephone: 215-423-9381
Contact:
E-mail:
Web site:
Diane Lucidi, Executive Vice President
diane@gpar.org
www.gpar.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
This is the trade association for REALTORS® in Philadelphia which guarantees the professionalism of its
members. All members must adhere to a prescribed code of ethics and conduct their business accordingly. The
Association will make referrals to specific REALTORS® if your client needs assistance.
WHO CAN IT HELP?
Any older person who owns property and needs advice about how to manage it, upgrade it, or sell it.
HOW DOES IT WORK?
An elderly person can contact a real estate agent with whom they are familiar, or directly contact the
Greater Philadelphia Association of REALTORS®. They should be aware that REALTORS® will charge service
fees (either flat fees or percentages of a rental revenue) for some of the services which the clients need, so
your clients should be advised to shop around for assistance which they trust and can afford.
(1) ELIGIBLE AGE: 18+ (8) ACCESSIBLE ACCESS: Yes Multiple Service’s screen
(2) COST OF PROGRAM: Varies (9) HOME VISITS: Varies
(3) HOURS: 9:00 a.m. to 5:00 p.m. generally (10) SPANISH SPEAKING: Varies
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: Call agent (13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

OTHER HOUSING RESOURCES 4-24
Program Name:
Popular Name:
OTHER HOUSING RESOURCES
Home Equity Conversion Mortgages
Reverse Equity Mortgage
WHAT IS THIS ORGANIZATION OR PROGRAM?
A Home Equity Conversion Mortgage allows a homeowner to take out a mortgage on their home which
will enable them to receive a lump sum, a monthly payment, a line of credit, or some combination of the three.
The owner retains title to the home, which can be transferred under the same conditions as any other mortgaged
home. The important difference in this type of mortgage is that no monthly payment is necessary and the loan is
satisfied when the home is sold. The only time the home must be sold is when the senior no longer lives there as
a permanent residence.
WHO CAN IT HELP?
A Home Equity Conversion Mortgage is particularly useful to homeowners who wish to convert the
equity in their home to a source of income, either for daily living expenses or to make major repairs. Eligibility
is limited to homes in which all the owners are 62 or over. This mortgage can satisfy existing mortgages or
debts, satisfy tax indebtedness, or establish a reserve cash fund.
HOW DOES IT WORK?
An overview of the program can be obtained by speaking to Mr. Robert Wright at HUD (215-656-0527,
ext. 3406). A client's first step is to attend a counseling session with a HUD-certified counseling agency. Refer
to Chapter 3 for a listing of local HUD-certified counseling agencies. All family members may attend a
counseling session. After completion of counseling, the homeowners will be given a certificate that they can
then take to a lending agency. See the next page (page 4-25) for a complete listing of local mortgage companies
that can process reverse mortgages.
The mortgage company will make an appraisal of the home and check the title. Settlement (which
includes settlement costs) takes place approximately six weeks from the application date. The following month
the homeowner will begin to receive a monthly payment, or have access to a lump sum or a line of credit. The
size of the monthly payment is based on the value of the home, the age of the owners, and the interest rate.
See the list of HUD approved counseling agencies for home equity conversion mortgages in Chapter 3.
(Continued on next page.)
(1) ELIGIBLE AGE: 62+ (8) ACCESSIBLE ACCESS: Inquire
(2) COST OF PROGRAM: Variable (9) HOME VISITS: Inquire
(3) HOURS: By appointment (10) SPANISH SPEAKING: Varies
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: Call counseling agency,
mortgage company, or HUD
(7) INCOME ELIGIBILITY: None
(13) SPECIAL INFO: INCOME and credit history
are not issues in approval process

OTHER HOUSING RESOURCES 4-25
OTHER HOUSING RESOURCES
Program Name:
Popular Name:
Home Equity Conversion Mortgages (HECM)
Reverse Equity Mortgage
Before obtaining a Home Equity Conversion Mortgage, the homeowner must see an approved HUD
counseling agency to determine whether a Home Equity Conversion Mortgage is appropriate. See Chapter 3 for a
list of HUD-approved counseling agencies. After receiving a certificate from the counseling agency you can take
it to one pf the following lending agencies to obtain a Home Equity Conversion Mortgage.
Mortgage Companies
AAKO Inc
Bensalem
(215) 633-8080
Arlington Capital Mortgage
Bensalem
(215) 639-8520
Cardinal Financial Corp.
Trevose
(800) 327-0969
Contact Bob Angelucci or
E-mail: rangelucci@cardinalfinancial.com
Carteret Mortgage Corporation
Philadelphia
(215) 742-5001 or
E-mail: carteretmortgageray@comcast.net
Family First Mortgage Corp
Northampton
(610) 262-7600 or
E-mail: billthomas@pobox.com
Federated Lending Corp
Yardley
(215) 493-1500
First Mortgage Brokers Inc
West Chester
(610) 430-6901 or
E-mail: jmitman@1stmortgagebrokers.com
Gateway Funding Diversified
Bethlehem
610) 882-2396 or
E-mail:jperepchuk@gateway-funding.com
Gateway Funding Diversified
Horsham
(215) 591-0222 or
E-mail: mdudek@gateway-funding.com
Gateway Funding Diversified
Horsham
(215) 362-5652 or
E-mail: jsmalley@gateway-funding.com
Kenny Financial Services Inc
West Chester
(610) 430-8573 or
E-mail: info@kennyfinancial.com
Pacific Reverse Mortgage Inc
Quakertown
(215) 548-9072 or
E-mail: gmsmith115@aol.com
Price Financial Services LLC
Wayne
(610) 964-1200 or
E-mail: pricefinancialservices@yahoo.com
Seattle Mortgage Company
Feasterville
(215) 953-8786 or
E-mail: rick@revmortpa.com
Vertical Lend Inc
King of Prussia
(610) 228-4560 or
E-mail: rrogasch@mortgagewarehouse.com
Wells Fargo Bank NA
Fort Washington
(215) 591-9070 or
E-mail: mortgage@wellsfargo.com

OTHER HOUSING RESOURCES 4-26
Program:
OTHER HOUSING RESOURCES
Housing Counseling Services
(funded by the Philadelphia Office of Housing and Community Development)
WHAT IS THIS ORGANIZATION OR PROGRAM?
Housing counseling services are part of a program funded by the City of Philadelphia through local
agencies throughout the city. The Office of Housing and Community Development (OHCD) supports
neighborhood-based and citywide organizations offering housing counseling services to low-income people.
OHCD supports a wide range of housing counseling services, including those for people with specialized needs.
OHCD-funded services include mortgage counseling, default and delinquency counseling, tenant counseling,
predatory lending counseling and housing consumer education.
OHCD issued an RFP in early 2004 for housing counseling services and awarded contracts based upon
the proposals submitted. In Year 30 OHCD proposes to fund those organizations selected through a competitive
process (see OHCD counseling agencies in Chapter 3).
WHO CAN IT HELP?
Many of these counseling agencies are available to any person, regardless of age, who needs assistance
with mortgage foreclosures, utility shut-offs, budget counseling, bill consolidation, bad credit ratings, energy
conservation, home buying, home repair, etc. Other agencies serve particular populations. For example: Liberty
Resources is concerned with the housing needs of persons with disabilities. OHCD allocates funding to support
pre-purchase counseling and settlement grant assistance for approximately 1,100 low- and moderate-income first
time homebuyers. Eligibility criteria include the following:
• Homebuyer household income cannot exceed 80 percent of the area median income as defined by
HUD;
• Homebuyer must be a participant in an OHCD-funded housing counseling program; and
• Homebuyer must qualify for a mortgage.
Settlement grants of up to $800 per household are used to offset closing costs. The buyer may bring
other resources to the closing, such as a seller’s assist or additional borrowing capacity. In those circumstances,
the grant amount will be reduced to the exact amount required to complete the settlement. In no case will the
grant amount exceed $800.
HOW DOES IT WORK?
Older persons in need of counseling assistance should call the housing counseling agency that is closest
to them. A counselor will speak with them on the phone about their problem, or an intake worker will speak with
them and arrange for an appointment in the office. Home visits can usually be arranged by speaking with a
counselor or with the director of the program. The agencies are listed in Chapter 3.
(1) ELIGIBLE AGE: All (8) ACCESSIBLE ACCESS: N/A.
(2) COST OF PROGRAM: No cost (9) HOME VISITS: Yes
(3) HOURS: 9:00 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: N/A.
(4) WAITING PERIOD: Up to 2 weeks (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: Call
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: Section 8

Chapter 5
Rental Housing
Helping Your Client Find and Stay in a Safe and Affordable
Rental Unit
This chapter will help you meet the rental needs of your client. It covers problems your client might
encounter before moving in, while trying to maintain a livable home, or to leave voluntarily. For legal
information about fighting an eviction action by a landlord, see Chapter 8.
Table of Contents
HOUSING CHOICE VOUCHER PROGRAM .............................................................................See Chapter 2
FINDING AVAILABLE ACCESSIBLE HOUSING........................................................................................ 5-2
Technical Assistance Program (TAP)................................................................................................................ 5-2
RENTAL HOUSING STANDARDS .................................................................................................................. 5-3
Department of Licenses and Inspections............................................................................................................ 5-3
RENTAL HOUSING RIGHTS ........................................................................................................................... 5-4
Fair Housing Commission of the City of Philadelphia ...................................................................................... 5-4
Tenant Union Representation Network.............................................................................................................. 5-5
HEATING ASSISTANCE ................................................................................................................................... 5-6
Contractual Services Unit of the Department of Licenses and Inspections ....................................................... 5-6
UTILITY DISCOUNTS....................................................................................................................................... 5-7
Water Bill Discount for Elderly ......................................................................................................................... 5-7
Gas Bill Discount for Elderly............................................................................................................................. 5-8
ELEVATOR SAFETY......................................................................................................................................... 5-9
Commonwealth of Pennsylvania Elevator Division .......................................................................................... 5-9
ESCROW AGENT IN RENT DISPUTES ....................................................................................................... 5-10
Urban League of Philadelphia.......................................................................................................................... 5-10
RENT REBATES ............................................................................................................................................... 5-11
Property Tax/Rent Rebate Program ................................................................................................................. 5-11

FINDING AVAILABLE ACCESSIBLE HOUSING 5-2
Program Name:
Popular Name:
FINDING AVAILABLE ACCESSIBLE HOUSING
Technical Assistance Program (TAP)
The Home Finder
Telephone: 215-576-1150 Ext 4
Contact:
Web site:
Diana T. Myers and Associates, Inc.
http://www.newsontap.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Housing and Disability Technical Assistance Program (TAP), established by the Philadelphia Office
of Housing and Community Development (OHCD), provides information about accessible housing, fair housing
laws and regulations, financial and technical resources, and model projects related to housing for people with
disabilities in the City of Philadelphia. The TAP website features the Home Finder, and internet-based listing of
available accessible housing units in Philadelphia.
WHO CAN IT HELP?
The Home Finder at www.newsontap.org is a resource for individuals needing a housing unit that has the
appropriate accessibility features for the mobility, hearing, or visually disabled individual.
HOW DOES IT WORK?
As of December 1, 2003, developers and managers of housing projects funded by the Philadelphia Office
of Housing and Community Development (OHCD) are required to post both newly developed accessible units
and vacancies in existing accessible units on the Home Finder at www.newsontap.org.
The listings on the Home Finder include the following information about the unit:
• Address
• Target Population
• Number of Bedrooms
• Monthly Rent or Sales Price
• Date Available
• Accessibility Features
• Eligibility Criteria
• Contact information, including the name and phone number of the management agent.
The individual can contact the management agent for additional information and to submit an application.
(1) ELIGIBLE AGE: Any if has a disability (8) ACCESSIBLE ACCESS: N/A
(2) COST OF PROGRAM: None (9) HOME VISITS: NO
(3) HOURS: (10) SPANISH SPEAKING: NO
(4) WAITING PERIOD: (11) INFO GIVEN ON PHONE: YES
(5) MONTHS OPEN: All (12) APPOINTMENTS NEEDED: NO
(6) INTAKE PROCEDURE: (13) SPECIAL INFO:
(7) INCOME ELIGIBILITY:

RENTAL HOUSING STANDARDS 5-3
Program Name:
Popular Name:
Address:
RENTAL HOUSING STANDARDS
Department of Licenses and Inspections
L&I
Municipal Services Building
1401 JFK Blvd, 11th Floor
Philadelphia, PA 19102
Telephone: 215-686-2463
Contact:
Mary McKinney, Chief, Services & Complaints
WHAT IS THIS ORGANIZATION OR PROGRAM?
A City department charged with the responsibility for enforcing the property maintenance, plumbing,
electrical, fire, zoning and building codes, which set minimum standards for conditions in rental housing. In
addition, L&I issues licenses to landlords in order to operate rental housing in Philadelphia.
WHO CAN IT HELP?
Tenants who have questions about the health or safety of their rental housing can contact L&I to have
their home inspected to determine if there are violations. The Central Clerical Unit (215-686-2443) of L&I can
tell tenants and landlords whether or not there are outstanding violations on the property. The License Issuance
desk (215-686-2490) can provide landlords with the required papers to operate rental housing. They can also tell
tenants if their landlord has a license and how to obtain a copy of it.
To file a complaint, tenants can
• Call 215-686-2463 to request an inspection
HOW DOES IT WORK?
• Use the L & I website, http://www.phila.gov/li/ Online Service Request (on the menu) to enter a
service request for an inspection. If your complaint type is not listed on the web site, call Services and
Operations at 215-686-2463.
An inspection will be scheduled within 15 days to ensure the validity of the complaint.
For emergency procedures, see the Fair Housing Commission of the City of Philadelphia on page 5-3.
If violations are found, L&I issues a written order to the owner, usually giving the owner 30 days to make the
necessary repairs. After 30 days, L&I re-inspects the property. If the violations have not been corrected, the City
proceeds with court actions against the owner. Tenants and landlords can appeal the results of an L&I inspection
at the Board of L&I Review, 1401 JFK Blvd., Public Service Concourse (215-686-2428).
(1) ELIGIBLE AGE: All (8) ACCESSIBLE ACCESS: No
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 8:30 A.M. to 4:30 P.M. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: One week (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call 215-686-2463 (13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

RENTAL HOUSING RIGHTS 5-4
Program Name:
Address:
RENTAL HOUSING RIGHTS
Fair Housing Commission of the City of Philadelphia
34 S. 11th Street, 6th Floor
Telephone: 215-686-4670
Contact:
Email:
Website:
Rachel Lawton, Acting Executive Director
rachel.lawton@phila.gov
www.phila.gov/humanrelations
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Fair Housing Commission is a City agency established to protect tenants against certain "unfair rental
practices." There are five Commissioners appointed by the Mayor who make the decisions on all cases brought
before them.
WHO CAN IT HELP?
Philadelphia tenants who have been notified of rental increases, lease terminations, or other changes in
their lease may be able to receive help from the Commission with:
• Rent increase: If there are uncorrected housing code violations, or if the owner is retaliating against
the tenant; or if the increase is designed to compensate the owner for repairs made to violations which
existed for at least one year prior to the complaint. (If the owner is transferring the costs of the
utilities to the tenant it is considered the same as a rent increase.)
• Eviction or lease termination: If the rent due the landlord is paid up, or if tenant has repair receipts,
and there are uncorrected housing code violations, or if the owner is retaliating against the tenant.
• Leases: If the tenant signed a lease but the landlord will not give the tenant a copy.
• Security deposits: If the owner is violating state law by charging too much, or failing to return a
security deposit or any part thereof as prescribed by law.
HOW DOES IT WORK?
Tenants must file complaints by visiting the Commission office or the North Philadelphia Field Office at
601 W. Lehigh Avenue (phone: 215-685-9761) with the necessary papers. Exceptions may be made if the tenant
is elderly or infirm, or if there is a large group of tenants involved in the same case. After the complaint is filed,
the Commission will notify the landlord. The tenant and the landlord will receive at least 10 days notice prior to
the date of the hearing. The actual hearing is very informal. Tenants do not need a lawyer. Both tenant and
landlord will have a chance to tell the Commission members their side of the story. All evidence, including
signed or notarized statements of fact, witnesses in person, photos, documents, etc., should be brought to the
hearing. Normally, the Commission will make a decision right then and there, and will mail each party a written
copy.
(1) ELIGIBLE AGE: All (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 9:00 A.M. to 5:00 P.M. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Visit or call (13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: See income eligibility chart
for 150% of Federal Poverty Level in Chapter 1

RENTAL HOUSING RIGHTS 5-5
Program Name:
Popular Name:
RENTAL HOUSING RIGHTS
Tenant Union Representation Network
TURN
Address: 1315 Walnut Street, 3rd Floor Philadelphia, PA 19107
Telephone: 215-940-3912
Web site:
http://www.rturn.net/
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Tenant Union Representative Network (TURN) advances and defends the rights and interests of
tenants and homeless people. TURN organizes members, tenant groups, communities, community leaders, and
others to fight for justice in housing to assure fair treatment and respect for tenants and homeless people. TURN
also provides financial assistance, social services, information and referral services. These services help organize
and empower tenants and homeless people to advance their housing rights for themselves and their families, so
they can access and maintain decent housing.
WHO CAN IT HELP?
TURN serves Philadelphia tenants and the homeless, conducting free workshops and classes that educate
tenants about their legal rights and responsibilities. These workshops are held every weekday at 10:00 A.M.,
12:30 P.M., and 5:00 P.M. at the TURN office.
Counselors meet on an individual basis with tenants who have attended workshops to assist them in
resolving housing-related issues. We also counsel tenants or answer simple questions on the phone for people
who are locked-out or have had their utilities shut-off.
TURN’s Fair Housing Action Center investigates discrimination in rental or purchase of housing. For
more information on housing discrimination, or if you think that you may have been a victim of discrimination,
call 1-888-KEPT-OUT (1-888-537-8688).
Experienced tenant organizers from TURN meet with tenant groups interested in forming a tenant council
at their buildings, help tenant leaders recruit members to the tenant union, identify an agenda and action plan for
their buildings, negotiate with management, and build an effective tenant union. Well organized tenant unions
have better success with getting repairs, and with successfully dealing with other rental problems. For more
information, contact TURN’s organizers at 215-940-3912.
HOW DOES IT WORK?
TURN is a union of people from all sections of Philadelphia who live in rented housing, Members
support each other in efforts to improve quality of their housing, and fairness in relationships with landlords.
TURN members negotiate with landlords, meet with government officials, participate in public protests, educate
other tenants about how to improve the situation of tenants in the city, let other tenants know what is going on and
how they can get involved. To join TURN and unite your voice with the many others who want to improve
housing conditions by promoting economic justice refer to the web site: http://ourturn.net/citywideunion.htm
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: N/A
(2) COST OF PROGRAM: None * (9) HOME VISITS: N/A
(3) HOURS: (10) SPANISH SPEAKING:
(4) WAITING PERIOD: N/A (11) INFO GIVEN ON PHONE: N/A
(5) MONTHS OPEN: N/A (12) APPOINTMENTS NEEDED: N/A
(6) INTAKE PROCEDURE: N/A
(13) SPECIAL INFO
(7) INCOME ELIGIBILITY: N/A

HEATING ASSISTANCE 5-6
Program Name:
Popular Name:
Address:
HEATING ASSISTANCE
Contractual Services Unit of the Department of Licenses and Inspections
Heater Hot Line
Municipal Services Building
1401 JFK Blvd, 11th Floor
Philadelphia, PA 19102
Telephone: 215-686-2590
Contact:
Web site:
Any representative
http://www.phila.gov/li/
WHAT IS THIS ORGANIZATION OR PROGRAM?
This is a section of the City Department of Licenses and Inspections (L&I) that has the power to make
emergency repairs and/or provide other assistance to tenants who are without heat or who have severe plumbing
or sewage problems.
WHO CAN IT HELP?
Any tenant whose landlord is not fulfilling his/her obligations to provide adequate heat can be assisted.
L&I also operates the "Crisis" portion of the LIHEAP program (see description in Chapter 8), which can help
tenants whose problem is related to the payment of a utility bill.
HOW DOES IT WORK?
During the months of October through April, and any time in September or May that the outside
temperature falls below 60 degrees, the tenant can call the Heat Hot Line if the temperature in the apartment or
home is less than 68 degrees.
L&I will send an inspector out within 24 hours to verify the condition, if possible. They will order the
owner to restore the heat; and they will re-inspect to see if he/she has complied. If necessary, L&I will hire a
private contractor to do the work and will bill the landlord. If repairs are not possible the tenant can receive
relocation assistance from L&I.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 8:30 a.m. - 4:30 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: 24 hours (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: September to May (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call 215-686-2590
(7) INCOME ELIGIBILITY: None
(13) SPECIAL INFO: After hours and weekends,
call 215- 686-1776 and identify problem as a
housing emergency.

UTILITY DISCOUNTS 5-7
Program Name:
Popular Name:
Address:
UTILITY DISCOUNTS
Water Bill Discount for Elderly
Senior Citizen Discount
Telephone: 215-686-6880
Contact:
Water Revenue Bureau of City of Philadelphia
1401 J.F.K. Boulevard
Philadelphia, PA 19102-1663
Attn: Customer Relations
Any customer service representative
WHAT IS THIS ORGANIZATION OR PROGRAM?
The city water department makes available discounts of 25% to eligible households.
WHO CAN IT HELP?
Residents who are at least 65 years of age, who live in the property and are responsible for the water bill,
and whose total household income is $33,300 per year or lower (regardless of how many people live in the
household).
HOW DOES IT WORK?
Call the Water Revenue Bureau at 215-686-6880 to request an application form, or apply in person at the
Water Revenue Bureau office at 1401 John F. Kennedy Boulevard, Concourse Level (Municipal Services
Building). Applicant will need to bring all of the following items:
• Proof of age (also for husband or wife, if married), such as a photocopy of a birth certificate, military
discharge papers, or a letter from SSI
• Proof of address (lease, personal identification or bills)
• Proof of total household income (Social Security award letter or income tax return).
Applicant must be an owner-occupant or, if a tenant, provide proof that he/she is responsible for paying
the Water and Sewer bill. The application can be approved immediately (from the date of the postmark if mailed
in, or the date of the visit if hand delivered). It will be processed within 30 days, and the 25% discount will be
reflected on the first bill issued after this 30-day period.
(1) ELIGIBLE AGE: 65+ (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 8:30 A.M. to 5:00 P.M. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call 215-686-6880 (13) SPECIAL INFO: No deadline for application.
7) INCOME ELIGIBILITY: Household income under
$33,300

UTILITY DISCOUNTS 5-8
Program Name:
Popular Name:
Address:
UTILITY DISCOUNTS
Gas Bill Discount for Elderly
Senior Citizen Discount
Philadelphia Gas Works (PGW), neighborhood offices
Telephone: 215-235-1000; 215-235-2050
Contact:
Website:
Any customer service representative
www.pgworks.com
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Philadelphia Gas Works makes available discounts of 20% off the monthly gas bill. Presently this
program is suspended per the Pennsylvania Public Utility Commission (PUC). Under the presently approved
tariff, the program is not open to new customers after September 1, 2003. The City has asked and the PUC has
agreed to consider proposed tariff changes that will allow seniors who meet certain income requirements to enjoy
a 20% discount on PGW’s bills. All current participants are “grandfathered” into the program and will continue
to receive the discount.
WHO CAN IT HELP?
PGW's Senior Citizen Discount is currently closed to new participants.
HOW DOES IT WORK?
Neighborhood Offices
5230 Chestnut St. 1601 South Broad St.
1137 Chestnut St. 212 West Chelten Ave.
4410 Frankford Ave. 1337 West Erie Ave.
(1) ELIGIBLE AGE: 65+ (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 8:30 to 5:00 (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: Closed to new paticipants (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Office visit (13) SPECIAL INFO: Closed to new participants
(7) INCOME ELIGIBILITY: Household income under
$33,300

ELEVATOR SAFETY 5-9
Program Name:
Address:
ELEVATOR SAFETY
Commonwealth of Pennsylvania Elevator Division
Department of Labor & Industry
Room 1612, L & I Building
7th and Forster Street
Harrisburg, PA 17120-0019
WHAT IS THIS ORGANIZATION OR PROGRAM?
A state funded office charged with making sure that elevators are safe.
WHO CAN IT HELP?
Anyone with questions about elevator inspections, licensing, or safety.
HOW DOES IT WORK?
Passenger elevators are inspected every 6 months by the state. Owners are required to post a certificate
from the state attesting to its safety. Persons concerned with the safety of a particular elevator may write the
division to request an inspection. Requests for inspections in larger apartment buildings must include the tenant's
name, address, phone number, name of building, name of owner or agent, and (if possible) a list of specific
problems and dates they occurred.
The Department will investigate all written complaints regarding municipal and third party code officials’
actions (or lack of action) in their administration and enforcement of the Uniform Construction Code. Written
complaints should be mailed to the Field Operations Manager (who also serves as one of the Department’s
Building Code Officials) at the following address:
Department of Labor and Industry
c/o Field Operations Manager
Room 1600, Labor & Industry Building
7th and Forster Streets
Harrisburg, PA 17120
The Field Operations Manager will review the complaint and determine if the complaint is within the
Department’s scope of investigative authority. Complaints that fall outside of the Department’s scope will be
returned to the complainant. All other complaints will be investigated and, when necessary, appropriate measures
taken to deal with any improprieties. The complainant will be informed of our findings and any actions taken.
(1) ELIGIBLE AGE: All (8) ACCESSIBLE ACCESS: No
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 7:00 A.M. to 3:30 P.M. (10) SPANISH SPEAKING: No
(4) WAITING PERIOD: (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Write or call
(7) INCOME ELIGIBILITY: None
(13) SPECIAL INFO: Inspections in passenger elevators
performed regularly every 6 months

ESCROW AGENT IN RENT DISPUTES 5-10
Program Name:
Address:
ESCROW AGENT IN RENT DISPUTES
Urban League of Philadelphia
1818 Market Street, 20th Floor
Telephone: 215-561-6070 ext 203
Contact:
Web site:
Ruth Gaskins, Director of Housing
www.urbanleaguephila.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
In general, an escrow agent is a local, nonprofit organization that agrees to hold rent payments for tenants
who are withholding rent from their landlord under laws and/or guidelines described below. The housing
department assists renters, homeowners and homebuyers through housing and budget counseling, forbearance
agreement negotiations, community resource information and escrow depository services.
WHO CAN IT HELP?
• A tenant who receives a notice or has an orange notice posted on the door from the Department of Licenses
and Inspections or the Health Department that his or her building is certified as "unfit for human habitation".
• Any tenant living in public housing that files a formal grievance with the Philadelphia Housing Authority and
is awaiting a hearing on the grievance.
• Any tenant who has appealed a Municipal Court eviction case to the Court of Common Pleas (with the aid of
a lawyer) and is awaiting the final outcome of the legal case.
• Clients living in substandard housing with licensing and inspection violations that want to establish escrow
deposit accounts.
• Clients who need Housing Counseling with referral to governmental programs, in the areas of consumer debt,
mortgages, forbearance and abatement agreements and advocacy on housing issues for low-income families.
HOW DOES IT WORK?
Escrow agents hold the tenant's rental payments "in escrow" under the particular terms and conditions of
the legal situation: the tenant has paid all of his or her rent, and has shown "good faith," but the landlord does not
have access to it until the legal problem has been resolved. In such cases, the tenant deposits the rent money in
the same amount and on the same day as if he/she were paying rent to the landlord. The escrow agent keeps an
accurate accounting, and notifies the landlord, as necessary. Rent monies are released, either to the tenant or to
the landlord, according to the final legal decision. In cases where the tenant is withholding rent because the house
is "unfit for human habitation," the funds can be released to the tenant at the end of six months if the conditions
have not been corrected, or to pay for emergency repairs and/or basic services before the six months are up.
Under a different state law, the tenant need not place withheld rent in an escrow account if their home is
"unfit." Rather, the money is not owed the landlord because he or she has not maintained the home. For more
information, call the Tenant Union Representative Network (TURN) 215-940-3900.
(1) ELIGIBLE AGE: All (8) ACCESSIBLE ACCESS: No
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 9:00 A.M. to 5:00 P.M. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: Call for an appointment (13) SPECIAL INFO. Per case
(7) INCOME ELIGIBILITY: None

RENT REBATES 5-11
RENT REBATES
Program Name:
Property Tax/Rent Rebate Program
Popular Name:
Rent Rebate Program
Address: Pennsylvania Department of Revenue, Dept 280503, Harrisburg, PA 17128
Telephone: Local office: 215-560-2056
Contact:
Mrs. King
WHAT IS THIS ORGANIZATION OR PROGRAM?
All elderly qualify for a rebate on rent payments if their income is below certain guidelines or if they are
widowed or disabled.
WHO CAN IT HELP?
All citizens age 65 or older who pay rent and who earned up to $15,000 in 2006, widows and widowers
age 50 and over, and permanently disabled age 18 and over. Those eligible will receive up to $650. In addition,
extra help for seniors in urban school districts and who pay more than 15% of their income in property taxes will
occur after the first statewide property tax relief occurs for all homeowners.
HOW DOES IT WORK?
To obtain the necessary forms, or to get help in filling them out:
• Call the Pa. Dept. of Revenue's local office at 215-560-2056
• Contact the Mayor's Commission on Aging at 215-686-3505
• Call the PA Property Tax/Rent Rebate Claim Information line at 1-888-222-9190
• Go to the PA Dept of Revenue website at www.revenue.state.pa.us/revenue/site/default.asp
You will need copies of your birth certificate for proof of age, W-2 form for proof of income, and
up-to-date real estate tax receipt (or rent receipt for tenants) for proof of payment of taxes (or rent). Social
security recipients need the form SSA 1099R year end income statement; SSI recipients need a printout for the
total yearly income (50% of Social Security is reported but all income for the full year must be shown). Only first
time filers need the print-outs; City of Philadelphia residents who have filed previous years do not need Social
Security 1099R or property tax receipts. Processing takes 6-8 weeks.
Completed forms must be mailed by June 30 to: Property Tax/Rent Rebate Program, Dept 280503,
Harrisburg, PA 17128-0503. Depending upon how early the client submits the application, the rebate could be
received in 6-8 weeks; if it is later in the calendar year, the process could take up to 6 months. By law, no rebates
will be mailed before July 1.
2006 Income Homeowners Rebate Renters Rebate
$0 - $8,000 $650 $650
$8,001- $15,000 $500 $500
$15,001 - $18,000 $300 ---
$18,001 - $35,000 $250 ---
(1) ELIGIBLE AGE: 65; widow 50; HDCP 18+ (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 8:30 A.M. to 5:00 P.M. (10) SPANISH SPEAKING:
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call 215-560-2056 (13) SPECIAL INFO
(7) INCOME ELIGIBILITY: Under $15,000 for renters

Chapter 6
Home Modification Programs
This chapter addresses physical changes that can be made to enable seniors to age in place, while Chapter 7
addresses the supportive service alternatives needed to keep frail seniors in their homes.
Table of Contents
INTRODUCTION ................................................................................................................................................ 6-2
What Are Home Modifications and Assistive Technology?.............................................................................. 6-2
How Do I Know What Will Work For My Client? ........................................................................................... 6-2
Where Can Seniors Get Help If They Need Assistive Technology? ................................................................. 6-5
What Is The Next Step? ..................................................................................................................................... 6-6
What If the Senior Can’t Afford the Modifications? ......................................................................................... 6-6
Where to Get Help Learning to Use New Appliances and Devices................................................................... 6-7
What Other Problems Can I Anticipate?............................................................................................................ 6-7
What To Remember About Home Modifications and Assistive Technology.................................................... 6-7
FINANCING MODIFICATIONS....................................................................................................................... 6-8
Adaptive Modification Program ........................................................................................................................ 6-8
Adaptations to Homes Of Elderly Homeowners with Physical Disabilities...................................................... 6-9
Philadelphia Home Improvement Loan Program............................................................................................. 6-10
PHIL-Plus Home Improvement Loan Program ............................................................................................... 6-11
Mini-PHIL Home Improvement Loan ............................................................................................................. 6-12
Pennsylvania Assistive Technology Foundation (PATF)................................................................................ 6-13
Pennsylvania Initiative on Assistive Technology ............................................................................................ 6-14
HOME MODIFICATIONS ............................................................................................................................... 6-15
Rebuilding Together - Philadelphia ................................................................................................................. 6-15
National MS Society's Modifications Assistance Grant .................................................................................. 6-16
LEGAL ...............................................................................................................................................See Chapter 9

INTRODUCTION 6-2
INTRODUCTION
Studies by AARP and others consistently find that as people age they prefer to stay in their homes to “age in
place”. Moving is physically and psychologically traumatic, especially for seniors. They are frequently reluctant to
leave their homes, even when that home is in need of repairs, is too large, too costly, or presents significant physical
barriers to living an independent life. Worse yet, the options for moving are often unsatisfactory and/or unaffordable
and the process of moving is difficult. Therefore housing programs which can keep people comfortably in their homes
not only have psychological benefits, but can also prevent functional decline and premature institutionalization.
What Are Home Modifications and Assistive Technology?
There are many terms being used today to describe the type and level of changes that can be made to a home,
either during construction or once it has been built, to make it usable by frail elderly and persons with disabilities.
Some accommodations are “fixtures” – permanently affixed to the home – and others are “appliances” – devices that
can be used anywhere. The important point is that there are many different approaches to making homes friendly to
people with special needs.
The term Universal Design (coined by the Center for Universal Design at the University of North Carolina)
refers to basic design that is usable by all people for a lifetime, including times of temporary disability. Making a
home Adaptable refers to design features that are added during construction so that a home can be easily modified
should a person with a disability occupy it. For example, the wall near the toilet is given extra support so that a grab
bar can be added at a later date, or the cabinets below the sink are removable to accommodate a person in a
wheelchair.
VisitAbility features enable a home to be “visitable” by a person who uses a wheelchair – wider doorways,
level entrance, and a toilet on the first floor. While home repairs are alterations to the home regardless of who
occupies it, Home Modifications refer to alterations in an existing home that are required to accommodate a person
with a disability. Finally, Assistive Technology refers to any equipment or device that improves the functional
capability of a person with a disability. The most common example of assistive technology is eyeglasses, which are
worn by a high percent of the population. More technical definitions of these terms are found in (Chapter 1) Section 7:
Definitions of Terms.
How Do I Know What Will Work For My Client?
Assessing an individual’s relationship to his or her home is the key to successful modification. How is the
individual currently using the environment in order to accomplish the tasks that she or he wants? What changes need
to be made to enable the individual to best function in his or her home? Both the individual and the home must be
assessed in ways that take into account both current and future needs.
1) The individual
An assessment of the senior’s current and future condition that will affect the use of his/her home. Generally
seniors needing home modifications fall into one of three categories that may impact upon the nature of short and long
term needs:
a. Those who are frail as a result of aging;
b. Those who have a specific disease or illness (not necessarily one with a degenerative course, such as
an amputation) and
c. Those who want to remain in their home and are interested in making the changes necessary to do so.

INTRODUCTION 6-3
While all seniors would benefit from certain safety modifications, others will need major changes to their
homes. The best persons to perform such assessments are qualified occupational therapists. They can be found
through the following:
• Home Health Agencies: When an individual begins to receive services from a home health agency, the
agency performs an initial assessment of the individual’s care needs. In the course of this evaluation, it may
be determined that home repairs or modifications are needed. Often the person who does this type of
assessment is not qualified to recommend specific home modifications. However, some home health agencies
have occupational therapists on staff who can be sent out to conduct this type of evaluation. If they do not
have occupational therapists on staff, the individual or his/her family will need to locate a qualified
occupational therapist, generally through a referral from the home health agency, a physician or medial
center, or by contacting a rehabilitation hospital.
• Rehabilitation Facilities: If an individual is receiving services from a rehabilitation facility, an occupational
therapist from that facility can conduct a home assessment and make recommendations regarding accessibility
2) The home
An assessment must be done of the senior’s current home in order to determine modifications needed to create
a barrier free environment for the particular individual. Depending upon the type of modifications needed, this
assessment can be done by an occupational therapist, architect, contractor, home remodeler or kitchen/bath designer.
If any structural changes to the home are needed, this assessment should be done by a qualified architect,
experienced in residential rehabilitation and home modifications. He/she will be able to determine the feasibility and
cost of making certain modifications in a home and to write accurate specifications for making those modifications.
To find such an architect, contact the American Institute of Architects (AIA) at 215-569-3186 or go to
www.aiaphila.org and use the Find an Architect link.
The result of these assessments will be the identification of current barriers in the home as well as structural
modifications and assistive technology that would remove or mitigate those barriers for the individual living there.
The following publications provide further information on making home modifications:
• The Do-Able Renewable Home: Making Your Home Fit for Your Needs, AARP, 601 E Street , NW
Washington, DC 20049, 1-800-424-3410, available online at
http://www.birf.info/home/library/housing/house-doable1.html
• Home Sweet Home: How to Help Older Adults Live Independently, LaBuda, Dennis and Vicki Schmall,
AAL Qualitylife Resources, Appleton, WI 54919-0001, 414-734-5721, also available at bookstores and
online bookstores.
• Homes That Help: Advice for Caregivers, C.A.B.S.R./New Jersey Institute of Technology, Room 312
Hazell Center, 323 M.L. King Blvd., Newark, NJ 07102, (973) 596-8439 or E-mail: hutching@njit.edu .
• Changing Needs, Changing Homes: A Guide to Resources, The American Occupational Therapy
Association, 4720 Montgomery Lane, Bethesda, MD, 20824, 301-652-2682, or online at
http://store.aota.org/aotastore/
• Hiring a Home Repair Contractor: A Guide for Older Philadelphians, Philadelphia Corporation for Aging,
642 N. Broad Street, Philadelphia, PA 19130, 215-765-9040.

INTRODUCTION 6-4
For additional information on home modifications, see the following web sites:
Home Modifications in PA
http://homemods.jevs.org
or call JEVS Supports for Independence -- 267-298-1300
Pennsylvania Assistive Technology Foundation (PATF)
www.patf.us
call 888-744-1938 (voice and TTY)
Senior Housing Assistance Repair Program(SHARP)
www.pcaphl.org/programs/housing.html
call PCA Helpline Phone 215-765-9040
Adaptive Modification Program (AMP)
www.phdchousing.org
call 215-448-2160
Pennsylvania’s Initiative on Assistive Technology (PIAT)
http://disabilities.temple.edu/programs/assistive/index.htm
E-mail: ATinfo@temple.edu
call toll free 800-204-7428 (voice), 866-268-0579 (TTY)
Rebuilding Together – Philadelphia (RTP)
www.rebuildingphilly.org
E-mail: director@rebuildingphilly.org
call 215.568.5044
The National MS Society's Modifications Assistance Grant (MAG)
http://www.nationalmssociety.org
AARP
www.aarp.org
HOMEMODS.ORG
www.homemods.org

INTRODUCTION 6-5
Where Can Seniors Get Help If They Need Assistive Technology?
Pennsylvania’s Initiative on Assistive Technology (PIAT), is the main source of information on assistive
technology. PIAT is a project of the Institute on Disabilities, a University Center of Excellence in Developmental
Disabilities at Temple University, whose priority activities include the development, implementation, and monitoring
of laws, policies, practices, and organizational structures to improve access to assistive technology for Pennsylvanians
with disabilities and older Pennsylvanians. Among the resources they offer are:
• Information and referral through the Referral Hotline, call 888-744-1938 (voice and TTY).
• A recycled equipment exchange;
• An Assistive Technology Lending Library; and
• Low interest loans for assistive technology.
A more complete description of PIAT’s services is included later in this chapter.
The following agencies provide financial assistance for obtaining assistive technology (fact sheets on each
source may be obtained from PIAT at the above phone numbers).
• Bureau of Blindness and Visual Services (BBVS) – BBVS is the state agency that provides services to
individuals with serious vision problems. For more information call the Philadelphia Office of the BBVS
at 215-560-5700, or http://www.dli.state.pa.us/landi/CWP/view.asp?A=128&QUESTION_ID=58075.
Philadelphia BBVS District Office, 444 North Third Street, Fifth Floor, Philadelphia, PA 19123,
(866) 631-3892 (Voice), (888) 870-4473 (TTY)
• Office of Vocational Rehabilitation (OVR) – OVR is the state agency that provides services to persons
with disabilities (except for those whose primary disability is blindness or serious visual impairment) to
assist them with getting and/or maintaining employment. The Philadelphia OVR office can be reached at
215-560-1900, or http://www.dli.state.pa.us/landi/cwp/browse.asp?a=128&bc=0&c=27855. Philadelphia
OVR District Office, 444 North Third Street, Fifth Floor, Philadelphia, PA 19123, (800) 442-6381
(Voice),
(800) 772-9031 (TTY)
• Telecommunication Device Distribution Program (TDDP) – TDDP is a program of the PA Dept of Labor
and Industry, OVR allowing low income individuals with certain sensory and communication disabilities
to have access to telephone services. The Hiram G. Andrews Center has temporarily assumed the
operation of TDDP. The contact person is Mr. Robert Robinson, Program Manager, at 800.762.4211
(Voice), or 814.255.8200 (Voice). TTY users can contact Mr. Robinson thorough the relay service at 711.
Contact Mr. Robinson for information about this program, eligibility requirements, and TDDP device
applications.
• Civic Clubs, Organizations, and Foundations – Some of the organizations that may provide funding for
assistive technology are: the Arthritis Foundation, Lions International, Multiple Sclerosis Society, Bell-
Atlantic Telephone Pioneers of America, Masons, and Kiwanis Clubs. To locate one of these
organizations, call PIAT 800-204-7428 (voice), 866-268-0579 (TTY) or First Call for Help at 215-568-
3750.
• Department of Veterans Affairs (VA) – The VA is a federal agency that provides special benefits to US
military veterans and their dependents. Contact the VA at 1-800-827-1000 to determine the services
available to you or go to http://www.va.gov/
• Medicare – Medicare is a federal program designed to reduce the out-of-pocket health-related expenses
for people who are age 65 or older and for people with certain disabilities. For more information contact
the Social Security Administration at 1-800-MEDICARE or go to www.medicare.gov.

INTRODUCTION 6-6
• Private Medical Insurance – Some private medical insurers cover assistive technology. Contact them to
determine coverage.
• Office of Social Programs and Office of Mental Retardation (Department of Public Welfare)
Mailing address: DPW, PO Box 2675, Harrisburg, PA 17105-2675
Visit: Fifth floor, Room 533 of the Health & Welfare Building in Harrisburg, PA
Phone: 717-787-3438, Fax: 717-7834511, TTY: 717-705-2930
Web site: http://www.dpw.state.pa.us.
What Is The Next Step?
The next step is to find an experienced, reliable building contractor to do the work according to the
specifications. It is critical if you are using an architect and/or a contractor that they have experience with home
modifications for accessibility. Otherwise, the work can be done improperly and it may be dangerous as well as
difficult or impossible to use. In addition, extra time and expense may be incurred in repairing or replacing the
incorrect work. It is always wise to ask for and check several references from people for whom the contractor has
done work similar to that the individual is having done.
For more information on selecting and working with contractors see:
• PCA’s publication Hiring a Home Repair Contractor (for a copy, contact PCA’s Senior Helpline at
215-765-9040),
• The Pennsylvania Builders Association’s How to Hire a Reputable Contractor? (for a copy contact the
PBA at 600 North Twelfth Street, Lemoyne, PA 17043, call 1-800-692-7339, or download a copy of the
pamphlet from their website at http://www.pabuilders.org .
• The National Association of Remodeling Industry (NARI) brochure, Select a Professional Remodeler.
(for a copy, send a self-addressed stamped envelope to NARI – Free Brochure, 4900 Seminary Rd. –
Suite 320, Alexandria, VA 22311). You may also contact the National Association of Remodeling
Industry (NARI) at 1-800-966-7601 for a list of licensed remodeling contractors in your area.
What If the Senior Can’t Afford the Modifications?
For seniors who do not have the financial ability to pay for the needed modifications there are two publicly
funded programs that provide grants for home modifications:
1 Adaptive Modification Program (AMP)
2 SHARP
Full descriptions of these programs are found later in this chapter. There are long waiting lists for both of
these programs so individuals should sign-up as soon as possible in order to get in line. You should also check with
the sources listed above under Assistive Technology to determine whether they can assist with the funding of home
modifications.
Often seniors who cannot afford needed home modifications also need repairs to major systems in their
homes. In such cases there may be a question as to whether a substantial investment should be made modifying a
home that has serious leaks in the roof, plumbing or electrical problems. In fact, in order to qualify for grants from
both the SHARP and the AMP programs, the home must be structurally sound. In order to address this problem,
additional assistance should be sought in making the major home repairs needed. Chapter 3 describes publicly funded
programs that provide loans and grants for such repairs.

INTRODUCTION 6-7
Where to Get Help Learning to Use New Appliances and Devices
Once the work has been completed, seniors may need instruction in how to properly use the new
improvements and equipment. Information is available from PIAT’s Information and Referral Hotline, 800-204-7428
(voice), 866-268-0579 (TTY).
What Other Problems Can I Anticipate?
Experience has shown that many seniors are resistant to physical modifications to their homes, even if they
sorely need them and can afford them. Reasons include:
• Fear of reducing the property value of their home
• The need to get permission from a landlord
• Concern that others will see them as less able to take care of themselves
• Reluctance to change a home which is a symbol of one’s self
In dealing with this type of resistance, the professional should consider the context in which the senior is
operating. It is important to find out what the senior wants to do in his/her home, what she/he perceives as the
barriers, and what needs to be done in order to meet his/her desires. An approach based on an understanding of the
senior’s values must be used rather than one in which solutions are imposed by the professional according to what he
or she thinks needs to be done.
What To Remember About Home Modifications and Assistive Technology
It is essential to remember that recent advances in technology have brought us to the point where there is
a solution for almost any problem. Frequently people may not be aware of the solution or it may be out of their
financial reach because of the price, but the technology is available to help seniors age in place and maintain their
independence in their own home. The challenges are: to match the technology with the individual’s needs; to
find competent, experienced professionals to do the assessment and modifications; and to help seniors qualify for
the financial assistance they need in order for them to access the appropriate technology. Most important, these
things must be consistent with the values and culture of the person whose home is being modified.

FINANCING MODIFICATIONS 6-8
Program Name:
Popular Name:
Address:
Telephone:
FINANCING MODIFICATIONS
Adaptive Modification Program
AMP
Philadelphia Housing Development Corporation (PHCD)
1234 Market Street, 17 th Floor
Philadelphia, PA 19107
215-448-2160 to apply
Contact: George Russell, Manager, 215-448-2173
WHAT IS THIS ORGANIZATION?
The Adaptive Modification Program provides free home modifications (not home repairs) that improve an
individual's access to their home and community, or prevent institutionalization.
WHO CAN IT HELP?
This program is available to any Philadelphia resident of any age with a permanent physical disability.
The person with a disability can either be a homeowner, be a member of the homeowner's family, or be a renter
with the home owner’s permission to do the work. The kinds of modifications provided include exterior wheel
chair lifts and ramps, interior stairway elevators, first floor bathrooms and powder rooms, railings, and wheelchair
accessible kitchens. There is no charge for the program, and no lien is placed against the property of people
helped by this program. The homeowner must be up to date or have an agreement for their real estate taxes and
water bill.
HOW DOES IS IT WORK?
People interested in the program should call 215-448-2160. Information will be taken over the phone and
applicants are placed on a waiting list. When their name comes to the top of the list they are contacted with an
appointment time to complete a written application. Documents such as a physician's statement of disability and proof
of income for every household member must be provided at this time. Once determined to be eligible, applicants are
visited in their homes by an occupational therapist and rehabilitation inspector to assess the individual and their home
and determine appropriate modifications that can be provided within program budget and guidelines. Due to the
demand for these services, there is a multi-year waiting list.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 8:30 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: 3 to 5 years (11) INFO GIVEN ON PHONE: yEs
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call 215-448-2160
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY:
Family Size: 1 2 3 4
Annual Income: $25,250 28,850 32,450 36,050

FINANCING MODIFICATIONS 6-9
Program Name:
Popular Name:
Address:
Telephone: 215-765-9040
Contact:
Web site:
FINANCING MODIFICATIONS
Adaptations to Homes Of Elderly Homeowners with Physical Disabilities
Senior Housing Assistance Repair Program (SHARP)
Philadelphia Corporation for Aging
642 N. Broad Street
Philadelphia, PA 19130-3409
Ellena Jonas, Assistant Director of Housing
www.pcaphl.org
WHAT IS THIS ORGANIZATION?
As part of the minor home repair program, SHARP makes free daptations to the homes of older people with
physical disabilities to enable them to live more independently. Such adaptations may include adapting bathroom
fixtures; installing handrails, and grab bars.
WHO CAN IT HELP?
Senior homeowners with disabilities who need assistance to make their home accessible and safer, and who
are not able to do so for themselves. Applicants must meet all of the regular SHARP eligibility requirements:
• The homeowner must be 60 years of age or older, AND
• Have proof of ownership by deed, AND
• Fall within the income guidelines shown below.
• The house must be structurally sound with working utilites.
Preference is given to people who are 75 years old or older with a permanent physical disability. Due to
limited funds, SHARP is only able to provide about 10 major modifications a year so criteria for these modifications
are very stringent.
HOW DOES IS IT WORK?
Persons interested in applying for SHARP can call the PCA Helpline at 215-765-9040. If appropriate, a social
worker visits the home, describes the program, completes the application, and verifies that the eligibility criteria are
met. If the application is approved, an occupational therapist will visit the property to discuss which adaptations are
most appropriate. After the inspection is completed, the repair work is scheduled with the occupant, materials are
delivered to the house, and a mechanic arrives to do the work. After the work is completed, the home is reinspected to
verify that all work is done and is satisfactory.
1) ELIGIBLE AGE: 60+ (8) ACCESSIBLE ACCESS: Yes
2) COST OF PROGRAM: None (9) HOME VISITS: Yes
3) HOURS: 8:30-5:00 for intake (10) SPANISH SPEAKING: Yes
4) WAITING PERIOD: Several weeks (11) INFO GIVEN ON PHONE: Yes
5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
6) INTAKE PROCEDURE: Call
(13) SPECIAL INFO:
7) INCOME ELIGIBILITY: See Eligibility Chart for 150%
of Federal Poverty Level in Chapter 1

FINANCING MODIFICATIONS 6-10
FINANCING MODIFICATIONS
Program:
Philadelphia Home Improvement Loan Program
Popular Name: PHIL Program
Address:
Redevelopment Authority
1234 Market Street, 16th Fl., Philadelphia, PA 19107
Telephone: 215-854-6500, 1-877-4-u-phila (877-487-4452)
Contact:
Central Intake Unit
WHAT IS THIS ORGANIZATION OR PROGRAM?
The PHIL Program is a joint venture of the Redevelopment Authority and lending institutions to provide loans
for home improvements with low fixed interest rates of 3% or 5%. PHIL Loans are low-interest rate home
improvement loads for homeowners in Philadelphia. The loans can be used for almost any type of home
improvement, repair, or modification including energy efficient improvements such as heating and cooling systems,
weatherproofing and replacement windows and doors.
WHO CAN IT HELP?
The PHIL Program can help senior citizens in Philadelphia who have good enough credit to qualify for a bank
loan and who can afford to repay a loan. These loans are only available if the home is owner-occupied, if the taxes are
paid up, and if the property contains no more than 4 units. (If two or more units, all units must have been occupied as
a residence for at least five years prior to loan closing.) The maximum loan is $25,000 for a term of up to 20 years, at
interest rates of 3% or 5% depending on household size and income. Improvements eligible under the program
include those permitted under FHA Title I-insured loans, such as energy conservation, weatherization repairs, and
some general improvements. Luxury improvements are expressly prohibited. Your annual household income cannot
be more than the amount listed below for the number of people living in your home. (Income guidelines are subject to
change.)
If Household Size is: Maximum Annual
Household Income is:
If Household Size is: Maximum Annual
Household Income is:
1 $58,075 5 $89,585
2 $66,355 6 $96,140
3 $74,635 7 $102,810
4 $82,915 8 or more $109,480
HOW DOES IT WORK?
1. The borrower contacts one of the following lenders:
PNC Bank 1-888-256-9378 Wachovia Mortgage 267-321-4278
Corp
Fleet Bank 215-561-5014 Citizens Bank 1-800-649-1114
2. If the borrower appears eligible for a loan, an inspection will be scheduled and a list of health and safety items
will be prepared. (These items must be repaired before any other work can be approved.)
3. The borrower obtains contractor's estimate for work. (Estimate must include the health and safety items.)
4. The borrower returns to the bank for loan processing.
(1) ELIGIBLE AGE: 18+ (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 9:00 to 4:00 (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: For inspection
(6) INTAKE PROCEDURE: Call 877-487-4452
(7) INCOME ELIGIBILITY: See above
(13) SPECIAL INFO: No equity or home appraisal
requirements

FINANCING MODIFICATIONS 6-11
Program Name:
Popular Name:
FINANCING MODIFICATIONS
PHIL-Plus Home Improvement Loan Program
PHIL-Plus
Address: 1207 Chestnut Street, Philadelphia, PA 19107
Telephone: 215-851-1740
Contact:
Website:
Shanté Antrom-Gowans
www.gpuac.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
The PHIL-Plus Home Improvement program helps Philadelphia homeowners whose credit records do not
meet the standards that banks usually require and who might otherwise have to turn to predatory lenders for a loan.
Up to half of the loan may be used to pay off existing high-interest debts. At least half of the loan must be used for
home repair or improvements.
WHO CAN IT HELP?
Even if you had credit problems in the past, you might qualify for PHIL-Plus. You must own and live in the
house that needs repairs. Your annual household income cannot be more than the amount listed below for the number
of people living in your home.
If Household Size is:
Maximum Annual
Household Income is:
If Household Size is:
Maximum Annual
Household Income is:
1 $58,075 5 $89,585
2 $66,355 6 $96,140
3 $74,635 7 $102,810
4 $82,915 8 or more $109,480
(Income guidelines subject to change)
HOW DOES IT WORK?
Call the Don't Borrow Trouble line at 215-523-9520 or call for an appointment at one of the 28 participating,
non-profit housing counseling agencies in Philadelphia, listed in Chapter 3, Housing Counseling Agencies. A
counselor will help you apply for a loan with a participating lender.
(See Chapter 3 for a list of counseling agencies.)
1) ELIGIBLE AGE: (8) ACCESSIBLE ACCESS:
2) COST OF PROGRAM: (9) HOME VISITS:
3) HOURS: (10) SPANISH SPEAKING:
4) WAITING PERIOD: (11) INFO GIVEN ON PHONE:
5) MONTHS OPEN: N/A (12) APPOINTMENTS NEEDED:
6) INTAKE PROCEDURE:
(13) SPECIAL INFO:
7) INCOME ELIGIBILITY: See above

FINANCING MODIFICATIONS 6-12
Program Name:
Popular Name:
FINANCING MODIFICATIONS
Mini-PHIL Home Improvement Loan
The Mini-PHIL
Address: 1207 Chestnut Street, Philadelphia, PA 19107
Telephone: 215-851-1740
Contact:
Website:
Shanté Antrom-Gowans
www.gpuac.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Mini-PHIL Home Improvement loan helps Philadelphia homeowners with less-than-perfect credit obtain
the money needed to do small repairs or to make small improvements. The maximum loan amount for the mini-PHIL
is $10,000. The minimum loan amount is $1,000. At least 50% of the loan must be used for home repair of or
improvements. You can use the left over funds to pay off existing debt.
WHO CAN IT HELP?
Even if you had credit problems in the past, you might qualify for Mini-PHIL. You must own and live in the
house that needs repairs. Your annual household income cannot be more than the amount listed below for the number
of people living in your home.
If Household Size is:
Maximum Annual
Household Income is:
If Household Size is:
Maximum Annual
Household Income is:
1 $58,075 5 $89,585
2 $66,355 6 $96,140
3 $74,635 7 $102,810
4 $82,915 8 or more $109,480
(Income guidelines subject to change)
HOW DOES IT WORK?
Call the Don’t Borrow Trouble hotline at 215-523-9520 or contact one of the free housing counseling
agencies. (See also PHIL-Plus Home Improvement Loan Program).
1) ELIGIBLE AGE: (8) ACCESSIBLE ACCESS:
2) COST OF PROGRAM: (9) HOME VISITS:
3) HOURS: (10) SPANISH SPEAKING:
4) WAITING PERIOD: (11) INFO GIVEN ON PHONE:
5) MONTHS OPEN: N/A (12) APPOINTMENTS NEEDED:
6) INTAKE PROCEDURE:
(13) SPECIAL INFO:
7) INCOME ELIGIBILITY: See above

FINANCING MODIFICATIONS 6-13
Program Name:
Popular Name:
Address:
Telephone:
Contact:
Website:
FINANCING MODIFICATIONS
Pennsylvania Assistive Technology Foundation (PATF)
PATF
PA Assistive Technology Foundation
1004 West 9 th Ave, 1 st Floor
King of Prussia, PA 19406
888-744-1938 or 877-693-7271 (TTY)
Intake
www.assistive-technology4pa.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Pennsylvania Assistive Technology Foundation (PATF) is a non-profit organization that provides lowinterest
loans to people with disabilities and older adults so they can buy the assistive technology devices and services
they need.
WHO CAN IT HELP?
All Pennsylvania residents, regardless of age, income level or disability diagnosis, are eligible to apply for a
loan. Most loans are between $100 and $25,000. However, if an applicant has traditional credit, then they can borrow
up to $60,000. People of all ages who are living in Pennsylvania can borrow from $100 to $1,000 at 0% interest to
purchase adaptive equipment, adaptive software, assistive devices, and so forth. Your ability to repay the amount
requested will affect the amount you can borrow. People have borrowed money through the PATF program to help
pay for hearing aids, stair glides, seat lift chairs, roll-in showers, ramps, adapted vehicles, and more.
HOW DOES IT WORK?
Applications for loans are available from the Foundation’s website, from local Funding Assistance Centers
(listed is on the website), or by calling PATF to request information. The applicant will be asked what type of
assistive technology device they wish to purchase. Submit a quote for the device, and supporting documentation
regarding their ability to repay a loan, etc. Once a completed application is received, it is sent to PATF's bank for a
credit check. If the bank is confident that the applicant can repay the loan, the application will be approved within a
week and the loan documents sent out within several days. The nature and extent of the credit problems as well as the
total dollar amount of the loan requested determine if the grant will be awarded. If the Board of Directors approves
the guarantee, the applicant will get the loan.
PATF “buys-down” the interest rate of all loans so that the rates are lower and more affordable. NOTE: All
information is treated with the utmost confidentiality.
Consumers can call the PA Assistive Technology Foundation at 888-744-1938.
1) ELIGIBLE AGE: All (8) ACCESSIBLE ACCESS: N/A
2) COST OF PROGRAM: None (9) HOME VISITS: No
3) HOURS: Working hours (10) SPANISH SPEAKING: Prior arrangements
4) WAITING PERIOD: N/A (11) INFO GIVEN ON PHONE: Yes
5) MONTHS OPEN: All (12) APPOINTMENTS NEEDED: No
6) INTAKE PROCEDURE: N/A
(13) SPECIAL INFO:
7) INCOME ELIGIBILITY: None

FINANCING MODIFICATIONS 6-14
Program Name:
HOME MODIFICATIONS
Pennsylvania Initiative on Assistive Technology
Popular Name:
PIAT
Address: Temple University, Institute on Disabilities 1601 No. Broad Streeet USB 610
Philadelphia, PA 19122
Telephone:
1-800-204-PIAT (7428) Voice; 1-860-268-0579 TTY
Contact:
Amy Goldman
Website:
http://disabilities.temple.edu/programs/assistive
Email:
Atinfo@temple.edu
WHAT IS THIS ORGANIZATION OR PROGRAM?
Pennsylvania’s Initiative on Assistive Technology (PIAT) strives to enhance the lives of all Pennsylvanians
with disabilities, older Pennsylvanians, and their families through access to and acquisition of assistive technology
devices and services, which allow for choice, control, and independence at home, work, school, play, and in their
neighborhoods. PIAT leads the Commonwealth's efforts to implement the provisions of the federal Assistive
Technology Act of 1998, as amended.
WHO CAN IT HELP?
PIAT provides assistance to all Pennsylvanians with disabilities and older Pennsylvanians.
PIAT provides the following services:
HOW DOES IT WORK?
• Device Demonstrations – Assistive Technology (AT) demonstrations are hands-on opportunities to learn
more about different AT devices so individuals and families can make an informed choice about what will
work best for them. Demonstrations are individually scheduled upon request.
• Device Loans – Pennsylvanians of any age and ability can borrow AT devices, at no cost, to try at work,
school, home, or in their neighborhoods. This short-term loan program helps individuals and their families
make the right choice before a device is purchased.
• Recycled and Exchanged Equipment Partnership – Several options regarding previously-owned devices
are available to Pennsylvanians. These include a classified listing of used devices, an online auction site and
recycling programs that clean and repair devices for reuse.
• Public Awareness Activities – Information and assistance is provided via phone, e-mail, or U. S. Mail about
the availability of AT devices and services; AT exhibits and presentations offer information at conferences,
group meetings, staff in-services, and other events; and individualized assistance helps consumers navigate the
maze of funding options available to obtain needed AT.
• AT Training and Technical Assistance – AT training opportunities educate health care providers, educators,
employers, agency staff, and individuals with disabilities and their families, increasing their AT-related
knowledge and skills. Technical assistance provides collaborative problem-solving with public and private
agencies to develop and improve policies related to AT.
1) ELIGIBLE AGE: Any 8) ACCESSIBLE ACCESS:
2) COST OF PROGRAM: None 9) HOME VISITS:
3) HOURS: 8:30 a.m. – 4:30 p.m/ voice mail when closed 10) SPANISH SPEAKING:
4) WAITING PERIOD: 11) INFO GIVEN ON PHONE: Yes
5) MONTHS OPEN: All 12) APPOINTMENTS NEEDED:
6) INTAKE PROCEDURE:
7) INCOME ELIGIBILITY: None
13) SPECIAL INFO: PIAT does not purchase assistive
technology for people.

HOME MODIFICATIONS 6-15
Program Name:
Popular Name:
HOME MODIFICATIONS
Rebuilding Together - Philadelphia
RTP
Address: P.O. Box 42752 Philadelphia, PA 19101-2752
Telephone: 215-568-5044
Fax: 215-885-9289
Contact:
Email:
Website:
Steve Seweryn, Exective Director
director@rebuildingphilly.org
http://rebuildingphilly.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
Rebuiding Together – Philadelphia (RTP) is a branch of the nation's largest volunteer organization preserving
and revitalizing low-income houses and communities. Volunteers provide home modifications to make homes safer
and more accessible. Volunteers focus on installing grab bars, railings, levered doorknobs, and wheelchair ramps.
Worn stairs and floors are repaired.
A major partner in RTP's home modification endeavor is District V of the Pennsylvania Occupational Therapy
Association (POTA). POTA volunteers join forces with other RTP volunteers to adapt living spaces so homeowners
can "age in place" and/or remain as mobile and independent as possible.
WHO CAN IT HELP?
RTP assists elderly adults and people with disabilities.
HOW DOES IT WORK?
Call 215-568-5044 or e-mail director@rebuildingphilly.org.
1) ELIGIBLE AGE: any (8) ACCESSIBLE ACCESS:
2) COST OF PROGRAM (9) HOME VISITS:
3) HOURS: (10) SPANISH SPEAKING:
4) WAITING PERIOD: (11) INFO GIVEN ON PHONE:
5) MONTHS OPEN: (12) APPOINTMENTS NEEDED:
6) INTAKE PROCEDURE:
(13) SPECIAL INFO:.
7) INCOME ELIGIBILITY:

HOME MODIFICATIONS 6-16
Program Name:
Popular Name:
HOME MODIFICATIONS
National MS Society's Modifications Assistance Grant
MAG GRANT
Address: 733 Third Avenue, New York, NY 10017
Telephone: 1-800-344-4867
Website:
http://www.nationalmssociety.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
The National Multiple Sclerosis (MS) Society and its network of chapters nationwide promote research,
educate, advocate on critical issues, and organize a wide range of programs— including support for the newly
diagnosed and those living with MS over time. The Modifications Assistance Grant (MAG) is designed to improve
accessibility within the home and community by providing funds toward the modification of home and/or vehicle.
WHO CAN IT HELP?
The National Multiple Sclerosis Society assists those who have MS and are registered members of the Greater
Delaware Valley Chapter.
HOW DOES IT WORK?
1. Before applying for a MAG, you must have exhausted other funding sources.
2. Obtain three written estimates for the modifications.
3. Go to http://www.nationalmssociety.org/pae/more_content/programs/modsapplication.doc to complete
the application, and submit the applications along with the estimates.
There is an annual cap on the amount of funds you may be granted amounting to 30% of the cost of
modifications, but cannot exceed $3000. Funds may be granted in conjunctions with funding from another agency, in
which case, the chapter may raise the grant by 10%, but still cannot exceed $3000.
1) ELIGIBLE AGE: any (8) ACCESSIBLE ACCESS:
2) COST OF PROGRAM (9) HOME VISITS:
3) HOURS: (10) SPANISH SPEAKING:
4) WAITING PERIOD: (11) INFO GIVEN ON PHONE:
5) MONTHS OPEN: (12) APPOINTMENTS NEEDED:
6) INTAKE PROCEDURE:
(13) SPECIAL INFO: .
7) INCOME ELIGIBILITY:

Chapter 7
Housing Alternatives
What Are Other Options For Your Client?
This chapter describes housing alternatives, including in-home services, domiciliary care, and long-term care
services.
Table of Contents
LONG TERM CARE ASSESSMENT................................................................................................................ 7-2
Long Term Care Assessment ............................................................................................................................. 7-2
IN-HOME CARE ................................................................................................................................................. 7-3
Long Term Care Options ................................................................................................................................... 7-3
DOMICILIARY CARE ....................................................................................................................................... 7-4
Domiciliary Care Program ................................................................................................................................. 7-4
FAMILY CARE.................................................................................................................................................... 7-5
Family Caregiver Support Program ................................................................................................................... 7-5
MENTAL HEALTH CARE ................................................................................................................................ 7-6
Behavioral Health Alliance Project (BHAP) ..................................................................................................... 7-6
IN-HOME SUPPORT .......................................................................................................................................... 7-7
In-Home Support Program................................................................................................................................. 7-7
In-Home Support Program Subcontracted Agencies..................................................................................... 7-7
PERSONAL CARE REFERRALS FOR PEOPLE WITH MENTAL DISABILITIES................................ 7-8
Horizon House Rehabilitation Services, Inc. ..................................................................................................... 7-8
HOME EQUITY CONVERSION MORTGAGES ........................................................................................... 7-9
Home Equity Conversion Mortgages................................................................................................................. 7-9
Mortgage Companies................................................................................................................................... 7-10

LONG TERM CARE ASSESSMENT 7-2
Program Name:
Popular Name:
Address:
Telephone: 215-765-9040
Contact:
Web site:
LONG TERM CARE ASSESSMENT
Long Term Care Assessment
Assessment for Home and Community Based Services and Nursing Facility Care
Philadelphia Corporation for Aging
642 N. Broad Street
Philadelphia, PA 19130
Intake Specialist
www.pcaphl.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
LTCA is a state-funded program under the Pennsylvania Department of Aging through a contract with the
Pennsylvania Department of Public Welfare. LTCA is the department at PCA that manages and performs all clinical
and financial assessments for long term care programs, services, Medical Assistance nursing home grants, and
personal care home SSI supplements. LTCA also conducts the nursing home screening for mental illness, mental
retardation, or other developmental disability as required by the 1987 OBRA legislation, regardless of age or payment
source.
WHO CAN IT HELP?
LTCA can assess any Philadelphia resident, 18 years of age or older, who is considering placement in a
nursing home. An Assessment is required for anyone requesting Medical Assistance payment for a nursing home. An
Assessment is also required for Domiciliary Care placement, Family Caregivers Support Program Options, the
Medicaid Waiver Program, and for residents in personal care boarding homes requesting supplemental state funding.
Assessments are also required for all persons who are clinically nursing home eligible and wish to receive state or
federally funded services in their home.
HOW DOES IT WORK?
If possible, a professional working with the client should call the Helpline at 215-765-9040. Basic
information will be taken over the phone, and an application package will be mailed to the client. After the
application is returned and a medical examination is performed by the applicant’s doctor, an appointment will be set
up for a home visit. At the appointment, a financial application will be completed. The assessment will determine the
level and type of care needed by the client. If the assessment indicates that the client can remain in the community
with appropriate services, s/he will be referred to one of the LTC programs. These programs can help the client by
putting together a package of services including: home repair and modifications, mental health evaluations and
counseling, homemaker service, chore service, nursing care, occupational or physical therapy, transportation, meals,
day care, or others. While the assessment is free, there may be a co-pay for some services
(1) ELIGIBLE AGE: 18+ (8) ACCESSIBLE ACCESS: N/A
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 8:30 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: * (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: Call 215-765-9040
(13) SPECIAL INFO: *Depends on the program.
(7) INCOME ELIGIBILITY: None

IN-HOME CARE 7-3
Program Name:
Popular Name:
Address:
IN-HOME CARE
Long Term Care Options
LTCO, Options, Waiver
Telephone: 215-765-9040
Contact:
Web site:
Philadelphia Corporation for Aging (PCA)
642 N. Broad St.
Philadelphia, PA 19130-3409
Call Center
www.pcaphl.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
Philadelphia Corporation for Aging's Long Term Care Options programs which provide supportive services to
frail, functionally impaired older Philadelphians to help them maintain independence in their own homes, and prevent
unneeded or premature institutionalization..
WHO CAN IT HELP?
People who are 60 years or older, and in need of ongoing community-based services such as personal care
aides to assist with the basic activities of daily living (bathing, dressing, eating, etc.), transportation and escort, chore
services, home-delivered meals, and who cannot otherwise obtain these services.
HOW DOES IT WORK?
To request information about available services and how to apply, call 215-765-9040. Call Center staff will
take information over the phone, and if appropriate, an Assessment Worker will visit the person's home. Based on the
information gathered at this visit, the person may be referred to one of many long term care programs available at the
Philadelphia Corporation for Aging, including Options and Waiver. The Assessment Worker may also refer the person
to other community resources as needed.
When a Care Manager is assigned, he or she will come to the person's home to help plan ways to deal with
ongoing needs or problems, to make sure that the person receives the services needed, and to provide continued
monitoring of those services as long as they are needed. The Care Manager will also offer advice about new problems
as they arise, and will reassess the person's situation and continuing need for services on a regular basis.
There are waiting lists for some services and programs. There are income and medical eligibility requirements
for all programs. Some people may be required to share the cost of the services, although most do not. Priority for
services is based on application date and degree of need.
(1) ELIGIBLE AGE: 60+ (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None for most, sliding scale for (9) HOME VISITS: Yes
some
(10) LANGUAGE ASSISTANCE: Yes
(3) HOURS: 8:30a.m. to 5:00 p.m. (11) INFO GIVEN ON PHONE: Yes
(4) WAITING PERIOD: Depends on the degree of need – (12) APPOINTMENTS NEEDED: Yes
both functional and financial
(13) SPECIAL INFO: Person is eligible if he or she
(5) AVAILABILITY: All year
cannot pay themselves, and if the services
(6) INTAKE PROCEDURE: Call 215-765-9040
cannot be obtained through a medical insurance
(7) INCOME ELIGIBILITY: Varies by program
plan or other community or family resources.

DOMICILIARY CARE 7-4
Program Name:
Popular Name:
Address:
DOMICILIARY CARE
Domiciliary Care Program
DOM CARE
Philadelphia Corporation For Aging (PCA)
642 N. Broad Street
Philadelphia, PA 19130
Telephone: 215-765-9000, ext. 4309
Contact:
Web site
Jean Janik, Director Community Living Options
www.pcaphl.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Domiciliary Care Program (Dom Care) helps people aged 18 and above who have emotional, mental, or
physical limitations which make it difficult for them to live independently. The Dom Care Program provides housing
and care management to those who wish to live in a Dom Care home. This is a statewide program that is administered
locally by the Philadelphia Corporation for Aging.
WHO CAN IT HELP?
People who want a home-like setting within their community, but who do not require hospital or nursing care.
Dom Care consumers are those who need a warm atmosphere that encourages self-help skills and family participation.
All consumers must be assessed through the PCA Long Term Care Access and found eligible for the Dom Care level
of care determination. There is a state SSI supplement to augment income, through which the consumer gets a
personal allowance of $152.50 per month. There is no waiting list.
Home Providers give room and board, housekeeping, laundry, assistance with personal hygiene, and oversee
medication. They are paid by the consumer from both their SSI and their State Dom Care Supplement. (The current
monthly payment is $859.80). Providers may have from one to three consumers, depending upon space available.
Providers must reside in the home being certified for Dom Care, and go through a certification process before they can
care for a consumer in their home.
The Dom Care program is open to eligible consumers who have a criminal history.
HOW DOES IT WORK?
Consumers are carefully matched with providers, and care managers are there to support consumers and
providers, assist with linking consumers to entitlements, and making smooth transitions. An assessment will be
conducted by trained staff, and eligibility requirements and regulations will be reviewed. Consumers are visited
regularly and are re-certified annually. Providers must undergo a certification process that involves checking
references, home evaluations, and several home visits. Providers are visited every 6 months and recertified annually.
Providers must be able to function financially independent of the consumer's income. Formal training is given to
providers, and CPR and First Aid certification are required.
(1) ELIGIBLE AGE: 18+ (8) ACCESSIBLE ACCESS: Varies, limited
(2) COST OF PROGRAM: Inquire (9) HOME VISITS: Yes
(3) HOURS: 8:30 a.m. to 5:00 p.m. (office) (10) SPANISH SPEAKING: No
(4) WAITING PERIOD: Varies, usually brief (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE:
(7) INCOME ELIGIBILITY: SSI level or private pay
(13) SPECIAL INFO: Consumers contact PCA
Helpline at 215-765-9040; providers contact
215-765-9000, ext. 4437.

FAMILY CARE 7-5
Program Name:
Popular Name:
Address:
FAMILY CARE
Family Caregiver Support Program
FCSP
Telephone: 215-765-9040
Contact:
Web site
Philadelphia Corporation for Aging (PCA)
642 N. Broad Street
Philadelphia, PA 19130
PCA Helpline
www.pcaphl.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
A Philadelphia Corporation for Aging program that supports caregivers so that they can continue to provide
care to their older loved ones.
WHO CAN IT HELP?
FCSP provides support to caregivers who have primary responsibility for the care of a person with Physical or
mental impairment. The impaired person is:
• Age 60 or older and unable to perform some of the self-care tasks necessary for daily living
• Under age 60 with a physician's diagnosis of chronic dementia
Services may include:
• Limited financial assistance for the purchase of items and services
• Adaptations to the home to ease the burden and stress of care giving
• Help inside or outside the home to provide relief to caregivers
HOW DOES IT WORK?
To request information, call the PCA Helpline Information and Referral at 215-765-9040 weekdays between
8:30 AM and 5:00 PM. Information will be taken over the phone. If appropriate, a worker visits the consumer and
caregiver at home to assess the consumer's needs. Based on the assessment, the caregiver may be eligible for services.
(1) ELIGIBLE AGE: 60+; under 60 w/ chronic dementia (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: (9) HOME VISITS: Yes
(3) HOURS: 8:30 a.m. to 5:00 p.m. (office) (10) SPANISH SPEAKING:
(4) WAITING PERIOD: Varies, usually brief (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE:
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: See chart for 200% of Federal
Poverty Level in Chapter 1

MENTAL HEALTH CARE 7-6
Program Name:
MENTAL HEALTH CARE
Behavioral Health Alliance Project (BHAP)
Popular Name:
Behavioral Health Referral Center (BHRC)
Address:
Philadelphia Corporation for Aging (PCA)
642 N. Broad Street
Philadelphia, PA 19130
Telephone: 215-282-6404
Fax: 215-282-6609
Email:
BHRC@pcaphl.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Behavioral Health Alliance Project is a joint effort of the Philadelphia Corporation for Aging, the
City of Philadelphia Department of Behavioral Health, Independence Blue Cross, Aetna, and the Mental Health
Association of Southeast Pennsylvania. The Behavioral Health Referral Center aims to improve emotional and
physical health by helping older adults age 60 and over connect to care and resources. It provides information,
screening, and referral to behavioral health and aging network services.
WHO CAN IT HELP?
The Behavioral Health Referral Center helps adults age 60 or over in South, West, and Southwest
Philadelphia who may be experiencing an emotional or behavioral health concern. The BHRC is not an
emergency service. In case of a crisis, call the Crisis Hotline at 215-685-6440.
HOW DOES IT WORK?
Access begins by calling the BHRC. An Access Specialist trained in behavioral health and aging can
assist you by providing:
• Information related to emotional health, aging services, and resources.
• Screening to identify emotional health and related needs.
• Referral to behavioral health, home and community services.
• Access to services by helping you talk with insurers and providers regarding coverage and service
needs.
After talking about the situation, the Access Specialist will discuss what services may be beneficial. If
additional support is needed or suggested, an appointment can be made to conduct a screening. The screening can
take place in person or over the phone. More specific questions are asked about the individual's concerns, which can
help in determining what services may help. After the screening, an Access Specialist can help connect the individual
to services and will call periodically to see how the person is doing. The BHRC staff does not provide counseling
services; but they can direct the person to professional counseling resources. The individual chooses the service
providers from among those organizations that serve the community or are covered by insurance.
(1) ELIGIBLE AGE: 60+ (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 8:30 a.m. to 4:30 p.m. (10) SPANISH SPEAKING: Interpreter services for
Spanish and Chinese
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: For screenings
(6) INTAKE PROCEDURE: Call 215-282-6404
(13) SPECIAL INFO: Screening availability may
(7) INCOME ELIGIBILITY: No income limits
be limited due to project capacity

IN-HOME SUPPORT 7-7
Program Name:
Address:
Telephone:
IN-HOME SUPPORT
In-Home Support Program
Various (See Below)
Various (See Below)
WHAT IS THIS ORGANIZATION OR PROGRAM?
A home and community based program which provides short term (up to 6 months) supportive services to
frail, functionally impaired older persons to help them regain independence in the community.
WHO CAN IT HELP?
It can help an older person who is 60+ and homebound in need of services such as aides to assist with
activities, meals, transportation and a senior companion. This program can also assist with household tasks such as
shopping, laundry, housekeeping for up to six months.
HOW DOES IT WORK?
People requesting information about services should call the PCA Helpline Information and Referral at
215-765-9040 or the In Home Support Program sites listed below. Information will be taken over the phone and if
appropriate, a worker will visit the consumer in his/her home. Based on this assessment, the senior may be eligible for
services.
In-Home Support Program Subcontracted Agencies
Center in the Park
Northwest
215-849-5100
North City Congress
North
215-978-1360
JCC Klein Branch
Northeast
215-698-7300
Philadelphia Senior Center
South
215-546-3065
Haddington Multi Services for
Older Adults Inc
West
215-472-6737
(1) ELIGIBLE AGE: 60+ (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 9am-5pm (10) SPANISH SPEAKING: Limited
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: By phone
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

PERSONAL CARE REFERRALS FOR PEOPLE WITH MENTAL DISABILITIES 7-8
Program Name:
Popular Name:
PERSONAL CARE REFERRALS FOR PEOPLE WITH MENTAL
DISABILITIES
Horizon House Rehabilitation Services, Inc.
Community Support Services Program
Address: 120 S. 30th St., Philadelphia, PA 19104
Telephone:
Contact:
215-386-3838 x162
Leslie V. Goode
WHAT IS THIS ORGANIZATION OR PROGRAM?
Horizon House is a psychosocial rehabilitation agency providing vocational, residential, educational, and
social rehabilitation services. The Community Support Services program provides quality boarding home placements
and residential resource management services to adults with chronic mental disabilities.
WHO CAN IT HELP?
Social service workers and families seeking to place chronically mentally disabled adults into professionally
monitored personal care boarding homes.
HOW DOES IT WORK?
The program matches clients to boarding homes offering needed services. The client is taken on preplacement
visits to the identified homes, where both clients and provider are given the opportunity to ask questions.
The client chooses the home most attuned to his/her specific needs, and a placement is arranged. Clients pay for room
and board directly to the boarding home proprietor.
(1) ELIGIBLE AGE: 18+ (8) ACCESSIBLE ACCESS: No
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 9:00 a.m. to 5:00 (10) SPANISH SPEAKING: No
(4) WAITING PERIOD: Depends on availability and/or (11) INFO GIVEN ON PHONE: Yes
situation
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: Interview
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: SSI, SSDI, SS, VA; DPA
accepted on a limited basis income situation

HOME EQUITY CONVERSION MORTGAGES 7-9
Program Name:
Popular Name:
HOME EQUITY CONVERSION MORTGAGES
Home Equity Conversion Mortgages
Reverse Equity Mortgage
WHAT IS THIS ORGANIZATION OR PROGRAM?
A Home Equity Conversion Mortgage allows a homeowner to take out a mortgage on their home which will
enable them to receive a lump sum, a monthly payment, a line of credit, or some combination of the three. The owner
retains title to the home, which can be transferred under the same conditions as any other mortgaged home. The
important difference in this type of mortgage is that no monthly payment is necessary and the loan is satisfied when
the home is sold. The only time the home must be sold is when the senior no longer lives there as a permanent
residence.
WHO CAN IT HELP?
A Home Equity Conversion Mortgage is particularly useful to homeowners who wish to convert the equity of
their home into a source of income, either for daily living expenses or to make major repairs. Eligibility is limited to
homes in which all the owners are 62 or over. This mortgage can satisfy existing mortgages or debts, satisfy tax
indebtedness, and establish a reserve cash fund.
HOW DOES IT WORK?
An overview of the program can be obtained by speaking to Mr. Robert Wright at HUD (215-656-0527, ext.
3406). A client's first step is to attend a counseling session with a HUD-certified counseling agency. Refer to
Chapter 3 for a listing of local HUD-certified counseling agencies. All family members may attend a counseling
session. After completion of counseling, the homeowners will be given a certificate that they can then take to a
lending agency. See the next page (page 7-9) for a complete listing of local mortgage companies that can process
reverse mortgages.
The mortgage company will make an appraisal of the home and check the title. Settlement (which includes
settlement costs) takes place approximately six weeks from the application date. The following month the homeowner
will begin to receive a monthly payment, or have access to a lump sum or a line of credit. The size of the monthly
payment is based on the value of the home, the age of the owners, and the interest rate.
See the list of HUD approved counseling agencies for home equity conversion mortgages in Chapter 3.
(Continued on next page.)
(1) ELIGIBLE AGE: 62+ (8) ACCESSIBLE ACCESS: Inquire
(2) COST OF PROGRAM: Variable (9) HOME VISITS: Inquire
(3) HOURS: By appointment (10) SPANISH SPEAKING: Varies
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: Call mortgage company,
counseling agency, or HUD
(7) INCOME ELIGIBILITY: None
(13) SPECIAL INFO: Income and credit history are
not issues in approval process

HOME EQUITY CONVERSION MORTGAGES 7-10
Program Name:
Popular Name:
HOME EQUITY CONVERSION MORTGAGES
Home Equity Conversion Mortgages
Reverse Equity Mortgage
Before obtaining a Home Equity Conversion Mortgage, the homeowner must see an approved HUD
counseling agency to determine whether a Home Equity Conversion Mortgage is appropriate. See Chapter 3 for a list
of HUD-approved counseling agencies. After receiving a certificate from the counseling agency you can take it to one
pf the following lending agencies to obtain a Home Equity Conversion Mortgage.
Mortgage Companies
AAKO Inc
Bensalem
(215) 633-8080
Arlington Capital Mortgage
Bensalem
(215) 639-8520
Cardinal Financial Corp.
Trevose
(800) 327-0969
Contact Bob Angelucci or
E-mail: rangelucci@cardinalfinancial.com
Carteret Mortgage Corporation
Philadelphia
(215) 742-5001 or
E-mail: carteretmortgageray@comcast.net
Family First Mortgage Corp
Northampton
(610) 262-7600 or
E-mail: billthomas@pobox.com
Federated Lending Corp
Yardley
(215) 493-1500
First Mortgage Brokers Inc
West Chester
(610) 430-6901 or
E-mail: jmitman@1stmortgagebrokers.com
Gateway Funding Diversified
Bethlehem
610) 882-2396 or
E-mail:jperepchuk@gateway-funding.com
Gateway Funding Diversified
Horsham
(215) 591-0222 or
E-mail: mdudek@gateway-funding.com
Gateway Funding Diversified
Horsham
(215) 362-5652 or
E-mail: jsmalley@gateway-funding.com
Kenny Financial Services Inc
West Chester
(610) 430-8573 or
E-mail: info@kennyfinancial.com
Pacific Reverse Mortgage Inc
Quakertown
(215) 548-9072 or
E-mail: gmsmith115@aol.com
Price Financial Services LLC
Wayne
(610) 964-1200 or
E-mail: pricefinancialservices@yahoo.com
Seattle Mortgage Company
Feasterville
(215) 953-8786 or
E-mail: rick@revmortpa.com
Vertical Lend Inc
King of Prussia
(610) 228-4560 or
E-mail: rrogasch@mortgagewarehouse.com
Wells Fargo Bank NA
Fort Washington
(215) 591-9070 or
E-mail: mortgage@wellsfargo.com

Chapter 8
Utility and Weatherization Assistance
Helping Your Clients Stay Warm or Cool
This chapter will assist you to help your clients obtain utility service, pay their utility bills, and keep down the
cost of heating and cooling their homes.
If your client needs a smoke alarm and cannot afford one, have the consumer call 215-686-1176.
Table of Contents
UTILITY OFFICES............................................................................................................................................. 8-3
PECO Energy Company .................................................................................................................................... 8-3
Philadelphia Gas Works (PGW) ........................................................................................................................ 8-3
Philadelphia Water Department ......................................................................................................................... 8-3
About "Third Party Notification"....................................................................................................................... 8-3
COORDINATED SERVICES............................................................................................................................. 8-4
Neighborhood Energy Centers........................................................................................................................... 8-4
FUEL COST ASSISTANCE................................................................................................................................ 8-5
First Call For Help – (United Way) ................................................................................................................... 8-5
Low-Income Home Energy Assistance Program............................................................................................... 8-6
Crisis Program of Low-Income Home Energy Assistance Program.................................................................. 8-7
Low-Income Usage Reduction Program............................................................................................................ 8-8
Utility Emergency Services Fund ...................................................................................................................... 8-9
ADDITIONAL FUEL FUNDS (PRIVATE)..................................................................................................... 8-10
Private Organizations That Provide Fuel Funds .............................................................................................. 8-10
FUEL OIL DISCOUNTS................................................................................................................................... 8-12
ELECTRICITY COST ASSISTANCE ............................................................................................................ 8-13
Customer Assistance Program (Cap Rate) ....................................................................................................... 8-13
Customer Assistance and Referral Evaluation Services................................................................................... 8-14
WATER COST ASSISTANCE ......................................................................................................................... 8-15
Water Revenue Assistance Program ................................................................................................................ 8-15
NATURAL GAS COST ASSISTANCE (PGW) .............................................................................................. 8-16
Customer Responsibility Program ................................................................................................................... 8-16

TABLE OF CONTENTS 8-2
HEATING ASSISTANCE FOR TENANTS .................................................................................................... 8-17
Contractual Services Unit of the Department of Licenses and Inspections ..................................................... 8-17
HEATING ASSISTANCE FOR HOMEOWNERS......................................................................................... 8-18
Emergency Heater Repair Hotline ................................................................................................................... 8-18
Philadelphia Energy Loan................................................................................................................................ 8-19
TELEPHONE ASSISTANCE ........................................................................................................................... 8-20
Pennsylvania Public Utilities Commission ...................................................................................................... 8-20
WEATHERIZATION ASSISTANCE .............................................................................................................. 8-22
Weatherization Assistance Program ................................................................................................................ 8-22
PGW Conservation Works Program ................................................................................................................ 8-24
Cool Homes Program....................................................................................................................................... 8-25
WATER CONSERVATION ............................................................................................................................. 8-26
Philadelphia Water Department Conservation Assistance Program ................................................................ 8-26
LEGAL SERVICES ........................................................................................................................................... 8-27
Community Legal Services Energy Project ..................................................................................................... 8-27

UTILITY OFFICES 8-3
UTILITY OFFICES
PECO Energy Company
1-800-494-4000, Emergency 1-800-841-4141
Philadelphia Office
2301 Market Street
Philadelphia Gas Works (PGW)
North Philadelphia
1337 West Erie Avenue, 19140
Monday, Wednesday, Thursday
Germantown:
212 West Chelten Avenue, 19144
Tuesday, Wednesday, Friday
Service Hours: 9:00 AM – 5:00 PM
Center City
1137 Chestnut Street, 19107
Monday, Tuesday, Thursday,
Friday
South Philadelphia:
1601 South Broad Street, 19148
Monday, Wednesday, Thursday
Frankford
4410 Frankford, 19124
Tuesday, Thursday, Friday
West Philadelphia:
5230 Chestnut Street, 19139
Monday, Tuesday, Wednesday,
Friday
North Philadelphia
Hope Plaza, 2121 West Lehigh
Ave.
Service Hours: 8:30 AM TO 5:00
PM, Monday-Friday,
Philadelphia Water Department
Center City
Municipal Services Building,
Concourse Level
1401 John F. Kennedy Boulevard
Service Hours: 8:00 AM TO 5:00
PM, Monday-Friday
Northeast Philadelphia:
NE Shopping Mall, 9125 E.
Roosevelt Boulevard
Service Hours: 8:30 AM TO 5:00
PM, Monday-Friday
Note: For low income client assistance, the only intake: is the Center City location.
About "Third Party Notification"
Each of Philadelphia's utility companies – gas, water, and electric – allows a third party to either assume
responsibility for a bill, or to receive duplicate notices of all transactions pertaining to a customer's account. This
practice can prevent utility terminations in cases where a customer lives alone and may forget to make timely
payments.
Third party payment allows a family member or other responsible person to assume responsibility for the
payment of utility bills. In the case of PGW, the third party may call Customer Service (215-235-1000) to establish
their responsibility for the bill. The Water Revenue Bureau may be called at 215-686-6880, and PECO may be called
at 1-800-494-4000. PECO requires the third party to provide information to verify their relationship to the PECO
customer.
Note that the Water Revenue Bureau will not honor the senior citizen discount when the bill is taken over by a
third party.
Third party notification works in a similar way as third party payment, except that neighbors, senior centers,
or other agencies may be designated to receive the notification, as well as a family member.

COORDINATED SERVICES 8-4
Program Name
Popular Name:
Address:
COORDINATED SERVICES
Neighborhood Energy Centers
NECs
Telephone: 215-988-0929
Contact:
Web site:
Energy Coordinating Agency of Philadelphia
1924 Arch Street
Philadelphia, PA 19103
Liz Robinson, Director
www.ecasavesenergy.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
Neighborhood Energy Centers are a one-stop shops that provide comprehensive energy services Most are
based at existing neighborhood organizations that may provide a variety of other services in addition.. At
Neighborhood Energy Centers people can learn about and apply for conservation, education, utility, and fuel
assistance programs and services.
• Fuel assistance includes intake for LIHEAP, CRISIS, UESF, third party payments, budget counseling
and PECO's Customer Assistance Program.
• Conservation services include heating, water, and electricity conservation treatments and energy-related
home repairs.
• Education services include self-help weatherization, meter reading, in-home education, and workshops on
a wide range of energy and home repair topics.
The NECs also provide housing counseling, which includes helping people qualify for homeownership as well
as dealing with landlord-tenant issues. Two of the NECs now also provide homelessness prevention services for
individuals and families (see * below).
WHO CAN IT HELP?
Some of the NEC programs are limited to low-income people, but others are available to all neighborhood
residents.
HOW DOES IT WORK?
Call or go to the nearest Neighborhood Energy Center. For a map of Neighborhood Energy Centers, see
Chapter 3, page 3-6.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Varies
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 9:00 a.m. – 5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: Usually none (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Varies
(6) INTAKE PROCEDURE: Phone
(7) INCOME ELIGIBILITY: LIHEAP uses 135% of
poverty. All other programs use 150% of poverty.
(13) SPECIAL INFO: Bring all utility and energy
bills

FUEL COST ASSISTANCE 8-5
Program Name
Address:
Telephone: 215-568-3750
Contact:
FUEL COST ASSISTANCE
First Call For Help – (United Way)
7 Benjamin Franklin Parkway
Philadelphia, PA 19103
Ameldia Hall, Manager
WHAT IS THIS ORGANIZATION OR PROGRAM?
First Call for Help is a community information and referral program of the United Way of Southeastern
Pennsylvania.
WHO CAN IT HELP?
Any household in the Delaware Valley seeking emergency fuel or other related assistance. First Call for Help
also provides information and referral about all other human health and social services. (First Call for Help serves
households of all ages. People over 60 can also call the PCA Hotline at 215-765-9040.)
HOW DOES IT WORK?
First Call for Help maintains an up-to-date listing of funds available from both public and private agencies for
emergency fuel and other needs. Households are assisted in locating available funds from neighborhood, church, or
other groups.
1) ELIGIBLE AGE: aNy (8) ACCESSIBLE ACCESS: Yes
2) COST OF PROGRAM: None (9) HOME VISITS: No
3) HOURS: 8:30 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes
4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
6) INTAKE PROCEDURE: Call 215-568-3750
7) INCOME ELIGIBILITY: None
(13) SPECIAL INFO: Answering machine after 5
p.m. for next day or for call back

FUEL COST ASSISTANCE 8-6
Program Name:
FUEL COST ASSISTANCE
Low-Income Home Energy Assistance Program
Popular Name: LIHEAP (pronounced "lie-heap" )
Address: Department Of Public Welfare, 219 E. Lehigh Ave., Philadelphia, PA 19125
Telephone:
Contact:
215-560-1583 (for general information)
Mariette Moody, Director, Ronald Zeamba (215-560-1332) and; Mary Jane
Miller (215-560-7885), Assistant Directors
WHAT IS THIS ORGANIZATION OR PROGRAM?
This is a federally funded, state-run program that provides financial assistance to help low-income people pay
for primary or secondary heating costs once a program year.. In Philadelphia, this program is administered by the
Department of Public Welfare. In 2006-07 the program opened on November 6, 2006, and will close on March 22,
2007. Call for more exact dates.
Cash Benefits are based on household size and income, heating region and type, and are made directly to a
heating fuel provider, or in very specific instance directly to the applicant. One cash benefit can be issued each
program year.
WHO CAN IT HELP?
Low-income households in Philadelphia that meet the income guidelines. This program is available to all
households that are "vulnerable" to rising energy costs. This includes home owners, tenants living in public or
subsidized housing who have utility bills, and tenants living in private housing, whether or not they pay directly for
their own heat. The household does not have to be a recipient of public assistance in order to qualify for this benefit.
No lien is placed on the applicant's home.
The amount of financial assistance varies, depending upon the size of the household and the amount of income
(the average grant is approximately $252). Applicants can choose to have grants applied either to their "primary" or to
their "secondary" source of heat, but the grant amount will be determined according to the cost of the household's
main heating source.
HOW DOES IT WORK?
LIHEAP applications are available at the LIHEAP office (219 E. Lehigh Ave, hours: Mon. – Fri. 8:00AM –
5:00PM ) or at any County Assistance Office. The applicant must provide proof of address, and proof of Social
Security number and income for everyone in the household, and either a current fuel bill, the name of his/her fuel
dealer, or documentation that the heat is included in the rent. Mail-in applications are also available. Applying online
at www.compass.state.pa.us is also an option. Once DPW has certified that the household is eligible for the
program, a check is issued, usually within 4-6 weeks. Checks are sent directly to the fuel vendor (PGW, the oil dealer,
etc.), except in those cases where the applicant is a tenant whose heating costs are included in the rent. In these
instances the check is mailed directly to the tenant.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 8:30 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: * (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: Nov 6, 2006 to March 22, 2007. (12) APPOINTMENTS NEEDED: No
Call for dates in 2007-2008
(6) INTAKE PROCEDURE: See above
(7) INCOME ELIGIBILITY: See Income Eligibility
Charts for 150% of poverty level in Chapter 1
(13) SPECIAL INFO: For each additional household
member, add $5,100 to determine eligibility.

FUEL COST ASSISTANCE 8-7
Program Name:
Popular Name:
FUEL COST ASSISTANCE
Crisis Program of Low-Income Home Energy Assistance Program
CRISIS Program
Address: Department of Licenses and Inspections Municipal Services Bldg. Room 1140
1401 J.F.K. Blvd. Philadelphia, PA 19102
Telephone: 215-686-2590
Contact:
Charmaine Butler
WHAT IS THIS ORGANIZATION OR PROGRAM?
This is a federally funded program administered by the Philadelphia Department of Licenses and Inspections The
program provides emergency financial assistance to low-income households who are threatened with a loss of
heat due to a utility shut-off notice or lack of fuel. The Crisis phones are in operation 24 hours a day.
Information can be left on the recording machine after regular business hours. This
information is processed daily. The program is open from November 6, 2006, through March 22, 2007 or until
funds are exhausted. Call for dates for the 2007-2008 season.
WHO CAN IT HELP?
Income eligible households (150% of poverty for the grant) that have heat-related emergencies such as broken
furnaces, running out of fuel, water if heating system uses water, coal if customer is nearly out of coal, kerosene, in
"imminent danger" of shut-off, or actual shut-off. Households can receive assistance more than once per winter, up to
a total of $300.
HOW DOES IT WORK?
Apply regular work hours (Monday - Friday, 9:00am - 5:00pm) at the nearest Neighborhood Energy Center.
Call the nearest Neighborhood Energy Center (see Chapter 3 for a list of Neighborhood Energy Centers) or call 215-
686-2590 for hours of operation. The eligibility of the household must be verified. The client can call 215-686-2590
and apply immediately if he or she has already received a notice of eligibility for LIHEAP. During non-business
hours all pertinent information should be left on voice mail. If eligible, the request will be processed the following
morning. If the client has not received a notice of eligibility from the LIHEAP program, he/she must file an
application at the nearest intake center. The location of the nearest center can be obtained from the voice mail.
Documentation for Crisis grant: proof of address, if address and name are not on heating bill, proof of
responsibility for heating in household, 30 day, 90 day or 12 month proof of income for all members of the household,
proof of Social Security number for everyone in the household (not required for households in which everyone is
receiving public assistance).
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 24 hours a day (10) SPANISH SPEAKING: Limited
(4) WAITING PERIOD: 24-48 hours (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: Nov. 6, 2006 to Mar. 22, 2007. Call (12) APPOINTMENTS NEEDED: Call CRISIS or
for dates for 2007-2008 season
(6) INTAKE PROCEDURE: Must show proof of
household income, proof of responsibility for heat, and
proof of a heat-related emergency
(7) INCOME ELIGIBILITY: See Eligibility Charts for
150% of Federal Poverty Level in Chapter 1
intake site for hours
(13) SPECIAL INFO:

FUEL COST ASSISTANCE 8-8
Program Name:
Popular Name:
Address:
FUEL COST ASSISTANCE
Low-Income Usage Reduction Program
LIURP
PECO Energy
P.O. Box 13778
Philadelphia, PA 19101
Telephone: 1-800-675-0222
WHAT IS THIS ORGANIZATION OR PROGRAM?
This program is free of charge. It will help consumers lower the amount of gas and electricity used in their
homes by installing usage reduction measures and providing conservation education.
WHO CAN IT HELP?
To be part of this program, you must be a PECO Energy residential customer whose home fits the following
criteria:
• Home is heated with PECO Energy gas or electric
• Income level is at or below the amounts listed below
• Average more than 600 Kilowatt hours a month for electric or use more than 100 cubic feet a month for
gas heat or more than 1,400 kilowatt hours a month for electric heat
HOW DOES IT WORK?
An energy audit is conducted to determine the usage reduction measures that are needed. After the energy
audit some or all of the following items may be applied – free of charge!
• Caulking and weather stripping
• Water heater tank and pipe wrap
• Air conditioner swap
• Refrigerator swap
• Conservation education
• Energy efficient lighting
• Thermostat replacement
(1) ELIGIBLE AGE: any (8) ACCESSIBLE ACCESS: n/a
(2) COST OF PROGRAM: none (9) HOME VISITS: no
(3) HOURS: 8:30 a.m. to 5:00 p.m. Mon-Fri (10) SPANISH SPEAKING: yes
(4) WAITING PERIOD: none (11) INFO GIVEN ON PHONE: yes
(5) MONTHS OPEN: all year (12) APPOINTMENTS NEEDED: yes
(6) INTAKE PROCEDURE: see above
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: See Eligibility Charts for
200% of Federal Poverty Level in Chapter 1

FUEL COST ASSISTANCE 8-9
Program Name:
Popular Name:
FUEL COST ASSISTANCE
Utility Emergency Services Fund
UESF Grant
Address: One Penn Center, Suburban Station, 1617 JFK Boulevard, Suite 490, 19103
Telephone: 215-972-5170
Website:
www.uesfacts.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
This is a private, nonprofit organization established to administer a hardship fund to help people pay their
utility bills after all other sources of aid have been used. The fund is made up of contributions from individuals,
corporations, foundations, and the City, and is matched by the gas, electric, and water utilities.
WHO CAN IT HELP?
Households already shut off or threatened with a shut-off of gas, electric or water utilities. Households must
already have applied for LIHEAP and Crisis funds (described elsewhere). In order for the household to qualify for
aid, the maximum grant ($500) must be sufficient to bring the arrearage down to $0 Grant may be used for more than
one utility. A household is eligible every two years, and the applicant must be a Philadelphia resident.
HOW DOES IT WORK?
Call one of the following UESF to make an appointment to apply.
Northeast
Salvation Army: 215-288-3287
Casa Del Carmen: 215-329-5660
New Kensington CDC: 215-427-0350
Northeast Catholic Social Services: 215-624-5920
North (East of Broad St) Friends Neighborhood Guild 215-923-1544
Germantown/Northeast Greater Phila Asian Soc. Services 215-456-1662
Southwest Southwest CDC 215-729-0800
South (West of Broad St.) Diversified Community Services at Dixon House 215-336-3511
South (East of Broad St.) United Communities 215-467-8700
West Carroll Park Community Center: 215-877-1157
To determine the correct site, call 215-972-5170. The client must complete an application documenting
family size and income, the fact that they have a threatened or actual utility shut-off problem, and that they have
already applied for LIHEAP and CRISIS grants. In addition, households must demonstrate that they will require no
more than the $500 UESF limit to eliminate their utility bill arrearage. If the household is approved by the program,
UESF contacts the utility and arranges for the immediate restoration of service, or puts a "hold" on the shut-off. UESF
issues a check directly to the utility company.
(1) ELIGIBLE AGE: any (8) ACCESSIBLE ACCESS: no
(2) COST OF PROGRAM: none (9) HOME VISITS: no
(3) HOURS: call intake site (10) SPANISH SPEAKING: yes
(4) WAITING PERIOD: varies (11) INFO GIVEN ON PHONE: yes
(5) MONTHS OPEN: all year (12) APPOINTMENTS NEEDED: yes *
(6) INTAKE PROCEDURE: must show household income, (13) SPECIAL INFO: * Unless already shut off
LIHEAP & CRISIS grants, and utility emergency (shutoff
notice).
(7) INCOME ELIGIBILITY: See Eligibility Charts for
175% of Federal Poverty Level in Chapter 1

ADDITIONAL FUEL FUNDS (PRIVATE) 8-10
ADDITIONAL FUEL FUNDS (PRIVATE)
In addition to the state and local funded utility grants described on the previous pages, there is a federal source
of fuel funds.
The Federal Emergency Management Agency (FEMA) provides grants for one month's back rent, 100
gallons of oil, or one month's utility usage. These grants are generally not available until the early winter, and are
distributed through several intake sites. More information about FEMA funds can be obtained by calling First Call for
Help at 215-568-3750.
Private Organizations That Provide Fuel Funds
The Blind Relief Fund of Philadelphia
551 Walnut Lane, 19128
215-487-1444
www.blindrelieffund.org
Contact: Joanne Hetz
Applicant must be legally blind, reside in Philadelphia, and be able to prove financial need.
Board of Directors of City Trusts
21 S. 12th St., 19107
215-665-1811 (M-F, 9am to 4:30pm)
www.phila.gov
Contact: Marguerite Edwards
Funds are available for oil (150 gallons), gas ($100), or coal (more than one ton). THIS IS
NOT AN EMERGENCY FUND!. More than one grant may be possible. Applications
accepted starting the first week of November; program begins in mid January or until funds run
out. All utilities must be in the applicant’s name.
Catholic Social Services
To schedule an appointment call one of the following numbers. Limited funds are available.
• 227 North 18 th St., 19103 215-587-3900
• 6214 Grays Ave., 19142 215-724-8550
• 7340 Jackson St., 19136 215-624-5920
Grandom Foundation
Contact: nearest Neighborhood Energy Center
• Carroll Park Community Center 215-877-1157
• Diversified Community Services at Dixon House 215-336-3511
• Germantown Settlement 215 849-3104
• Greater Phila Asian Soc. Services 215-456-1662
• New Kensington CDC: 215-427-0350
• Southwest CDC 215-729-0800
• United Communities 215-467-8700
• We Never Say Never 215_452-0440
Grant is 100 gallons of fuel oil. Must apply for LIHEAP and Crisis, if eligible. May be
available before LIHEAP and Crisis Grants open for the season. Income level is 150% of FPL.
(Continued on next page.)

ADDITIONAL FUEL FUNDS (PRIVATE) 8-11
ADDITIONAL FUEL FUNDS (PRIVATE)
Private Organizations That Provide Fuel Funds (continued)
Philadelphia Corporation for Aging
642 N. Broad St., 19130
215-765-9040
www.pcaphl.org
Operates an emergency fund for elderly age 60+which grants up to:
• $100 for gas.eElectricity, or water with a shut-off notice
• 100 gallons of oil if supply remaining would last for 3 days or less
• 10 gallons of kerosene
• 1 ton of coal
Referrals accepted from social service agencies and clergy only. Must have applied for
LIHEAP and Crisis first. Funds available for food and medical emergencies also.
Sunoco Oil
Heating oil grants are available until funds run out. Contact: nearest Neighborhood Energy Center.
• Carroll Park Community Center 215-877-1157
• Diversified Community Services at Dixon House 215-336-3511
• Germantown Settlement 215 849-3104
• Greater Phila Asian Soc. Services 215-456-1662
• New Kensington CDC: 215-427-0350
• Southwest CDC 215-729-0800
• United Communities 215-467-8700
• We Never Say Never 215-452-0440
Income at or below 200% of FPL. See Eligibility Charts

FUEL OIL DISCOUNTS 8-12
FUEL OIL DISCOUNTS
Two fuel oil cooperatives can give members substantial savings. They are able to do this by bargaining with
fuel oil companies for price discounts. Oil consumers can join either cooperative by paying a fee and choosing a
service plan. Consumers can choose to have deliveries on a schedule or only when they call. Payment is C.O.D.
unless the customer establishes credit. Budget plans are also available. Both cooperatives can save an average
consumer more than $100 each year.
PIRG Fuel Buyers
1334 Walnut St., 6 th Floor
Philadelphia, PA 19107
215-893-3835(FUEL)
www.pirgfuelbuyers.com
E-mail: infor@pirgfuelbuyers.com
Contact: Emily Schiller
Membership Fee: $5 for LIHEAP recipients,
$7 for seniors, $25 for individual
households, free to members of PennPIRG
(Pennsylvania Public Interest Research
Group).* Helps consumers join together to
take control of heating costs. Heating Oil
discounts average 10 to 30 cents per gallon.
All suppliers are full service. Budget plan
lock-ins and service contracts are available
at a discount.
Energy Cooperative Association of Phila.
(ECAP)
1218 Chestnut St., 19107
215-413-2122
www.theenergy.coop
E-mail: ecapstaff@theenergy.coop
Contact: Erin Maloney
Membership Fee: $5 for individual household;
free to seniors, low income, and people with
disabilities. Electric rates for Green-e Certified
Renewable Electricity and Standard Electricity
are among the lowest in the area. Heating oil
prices average 10%-20% lower than other full
service companies. Co-op provides heating oil
to members in five counties of Pennsylvania:
Bucks, Chester, Delaware, Montgomery and
Philadelphia. Budget, billing and COD
payment options. Optional service contracts
and emergency services available. Will-call and
automatic delivery options.
Minimum delivery is 100 gallons.
100% of all profits donated to consumer
protection campaigns across the state.
Minimum delivery is 100 gallons (prices vary
throughout the year).
Citgo/Citizen's Energy Oil Discount
Contact: 1-877-563-4645
This is a discount program through Citgo
Petroleum (Petroleos Venezolanos) that
provides a 40% discount on 200 gallons of
heating oil. The household must be eligible
for LIHEAP.

ELECTRICITY COST ASSISTANCE 8-13
Program Name:
Popular Name:
Address:
ELECTRICITY COST ASSISTANCE
Customer Assistance Program (Cap Rate)
CAP Rate
PECO
2301 Market Street, N3-1
Philadelphia, PA 19101
Telephone: 1-800-774-7040
Contact:
Web site:
Any customer representative
http://www.exeloncorp.com/ourcompanies/peco/pecores/assistance_prgs/
WHAT IS THIS ORGANIZATION OR PROGRAM?
CAP Rate a discounted residential tariff rate for low-income customers within the PECO service territory.
There are four discounted rates available to electric and gas customers. The percentage of discount is based on the
gross household income of the customer and your income level and applied to the first 500 kWh of electric usage
billed. Usage over 500 kWh will be billed at the regular rate.
WHO CAN IT HELP?
The CAP Rate is for eligible customers whose annual gross household income is at or below 150% of the
Federal Poverty Guidelines and are payment troubled.
HOW DOES IT WORK?
While enrolled in CAP Rate you must follow these rules. You must:
• Complete an application
• Provide PECO permission to verify your income with state agencies
• Take part in energy education and conservation programs that PECO energy offers
• Agree to be re-evaluated each year
• Sign up for LIHEAP and CRISIS grants, when money is available.
• Apply at least 1 LIHEAP Cash or CRISIS grant to PECO
• Pay your bills on time, or you will be billed a late charge and your service may be shut off.
For more information and availability on the CAP Rate, please call 1-800-774-7040 between 8:00am and
5:00pm, Monday through Friday or write to PECO Energy at P.O. Box 1646B, Pittsburgh, PA 15242-9945.
(1) ELIGIBLE AGE: none (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: none (9) HOME VISITS: no
(3) HOURS: 8:00am to 5:00pm Mon-Fri (10) SPANISH SPEAKING: yes
(4) WAITING PERIOD: (11) INFO GIVEN ON PHONE: yes
(5) MONTHS OPEN: all (12) APPOINTMENTS NEEDED: no
(6) INTAKE PROCEDURE: Telephone call or mail (13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: See Income Eligibility Chart
for 150% of Federal Poverty Level in Chapter 1

ELECTRICITY COST ASSISTANCE 8-14
Program Name:
Popular Name:
Address:
ELECTRICITY COST ASSISTANCE
Customer Assistance and Referral Evaluation Services
CARES
PECO
2301 Market Street, N3-1
Philadelphia, PA 19101
Telephone: 1-800-774-7040
Contact:
Web site:
Any customer representative
http://www.exeloncorp.com/ourcompanies/peco/pecores/assistance_prgs/
WHAT IS THIS ORGANIZATION OR PROGRAM?
CARES is a PECO program designed to provide social services assistance to residential customers
experiencing a temporary hardship that prevents them from paying their monthly utility bill in full and on time.
WHO CAN IT HELP?
Customers whose annual gross household income is at or below 150% of the Federal Poverty Guidelines and
are payment troubled.
The CARES program provides
HOW DOES IT WORK?
• Temporary protection from termination of services
• Referral information for energy and non-energy related assistance
• Referral to budget counseling
• Utility grant assistance
• Referrals to other social agencies
For more information call 1-800-774-7040 between 8:00am and 5:00pm, Monday through Friday or write to
PECO Energy at P.O. Box 1646B, Pittsburgh, PA 15242-9945.
(1) ELIGIBLE AGE: none (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: none (9) HOME VISITS: no
(3) HOURS: 8:00am to 5:00pm Mon-Fri (10) SPANISH SPEAKING: yes
(4) WAITING PERIOD: (11) INFO GIVEN ON PHONE: yes
(5) MONTHS OPEN: all (12) APPOINTMENTS NEEDED: no
(6) INTAKE PROCEDURE: Telephone call or mail (13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: none

WATER COST ASSISTANCE 8-15
Program Name:
Popular Name:
Address:
WATER COST ASSISTANCE
Water Revenue Assistance Program
WRAP
Telephone: 215-686-6880
Contact:
Web site:
Water Revenue Bureau
Municipal Services Building 1401 J.F.K. Boulevard, Philadelphia, PA 19102-
1663
Any customer service representative
http://www.phila.gov/waterrev/
WHAT IS THIS ORGANIZATION OR PROGRAM?
WRAP is a payment agreement program that provides assistance to customers who are delinquent on their
water bills. The WRAP program assists customers in getting their water restored, or to stop a shut-off. Qualified
applicants may receive a City Fund grant credit of up to $200 once each fiscal year.
WHO CAN IT HELP?
Customers who have received a past-due notice, a shut-off notice, or whose water service is off, are eligible.
WRAP representatives will help complete the necessary applications.
HOW DOES IT WORK?
Applicants whose incomes are above the amounts shown below may call or visit the Water Revenue Bureau to
arrange a payment agreement. Applicants who are within the income guidelines should call 215-686-6880 for an
application. You must return the completed application with the required documentation within 10 days of the date
you receive the application, and provide the following information must be provided proof of income for all household
members. If the applicant is working, he or she must bring
• Proof of the last four weeks of income, otherwise provide proof of income support
• Proof of household expenses (mortgage payments, other utility bills, medical bills, and other major
expenses)
• Social Security card or legal documents showing the Social Security number of each member of the
household
• Any letter or forms sent to you, or given to you, which shows what grants you were given to pay your
gas, oil, or electric bills
Approved applicants will receive a grant which can be used as part of a Payment Agreement, or which can be
combined with other grants to pay the bill in full.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: No / Housebound - Yes
(3) HOURS: 8:30 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: Uncertain (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: call or visit
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: see Eligibility Chart for 175%
of Federal Poverty Level in Chapter 1

NATURAL GAS COST ASSISTANCE (PGW) 8-16
Program Name:
Popular Name:
Address:
Contact:
NATURAL GAS COST ASSISTANCE (PGW)
Customer Responsibility Program
CRP
Telephone: 215-235-1000
Website:
PGW Neighborhood Offices
Customer Service Representative
www.pgworks.com
WHAT IS THIS ORGANIZATION OR PROGRAM?
PGW's Customer Responsibility Program is a customer assistance program that can help low income
customers better afford their PGW bills and maintain their gas service.
• May provide discounted bills for eligible customers.
• Customers pay a budget amount based on their gross household income
WHO CAN IT HELP?
The Customer Responsibility Program is open to all low-income customers at or below 150% of the poverty
level. The program is open to heating and non-heating customers, whether or not the customer has a PGW arrearage .
HOW DOES IT WORK?
Income-eligible PGW customers may enroll in the program at any PGW customer service center by bringing
proof of income for all members of the household along with their Social Security cards. The minimum payment is
$18.00 (plus $3.00 co-pay if applicable), and $3.00 co-pay towards pre-program arrears, if applicable. In addition to
keeping current with the monthly CRP bill, participants also must:
• Apply for LIHEAP and CRISIS grants and give the proper grant to PGW;
• Participate in PGW's conservation program if it is offered;
• Allow PGW to install an Automatic Meter Reading device; and
• Pay CRP bills on time and in full.
Failure to make the monthly CRP payments or failure to meet any one of the above requirements will result in
suspension from the program. Customers may also be eligible for Arrearage Forgiveness, which is a 1/36 forgiveness
of pre-program arrears each month, if applicable, provided payment is current. Customers enrolled in the CRP
program are automatically eligible for the PGW Conservation Works Program (CRP) and must accept weatherization
if offered.
Senior Citizen Discount is suspended while the CRP agreement is in effect. Reinstatement of the Senior
Citizen Discount occurs upon exit of program.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 9:00 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Contact PGW customer (13) SPECIAL INFO:
service center 215-235-1000
(7) INCOME ELIGIBILITY: See Eligibility Chart for 150%
of Federal Poverty Level in Chapter 1

HEATING ASSISTANCE FOR TENANTS 8-17
Program Name:
Popular Name:
Address:
HEATING ASSISTANCE FOR TENANTS
Contractual Services Unit of the Department of Licenses and Inspections
Heat Hot Line For Renters
Telephone: 215-686-2590
Contact:
Web site:
Municipal Services Building,
1401 JFK Blvd., 11th Floor
Philadelphia, PA 19102
Any representative
http://www.phila.gov/li/
WHAT IS THIS ORGANIZATION OR PROGRAM?
This is a section of the Philadelphia Department of Licenses and Inspections (L&I) which has the power to make
emergency repairs and/or provide other assistance to tenants who are without heat, or who have severe plumbing or
sewage problems.
WHO CAN IT HELP?
Any tenant whose landlord is not fulfilling his/her obligations to provide adequate heat can be assisted. L&I
also operates the "Crisis" portion of the LIHEAP program (see the CRISIS program page in this chapter), which can
help tenants whose problem is related to the payment of a utility bill.
HOW DOES IT WORK?
During the months of October through April, and any time in September or May that the outside temperature
falls below 60 degrees, the tenant can call the Heat Hot Line if the temperature in the apartment or home is less than
68 degrees.
L&I will send an inspector out within 24 hours to verify the condition, if possible. They will order the owner
to restore the heat; and they will re-inspect to see if he/she has complied. If necessary, L&I will hire a private
contractor to do the work, and will bill the landlord. If repairs are not possible the tenant can receive relocation
assistance from L&I.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 8:30 a.m. - 4:30 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: 24 hours (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: September to May (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call 215-686-2590
(7) INCOME ELIGIBILITY: None
(13) SPECIAL INFO: After hours and weekends,
call 215- 686-1776 and identify problem as a
housing emergency.

HEATING ASSISTANCE FOR HOMEOWNERS 8-18
Program Name:
Popular Name:
Address:
HEATING ASSISTANCE FOR HOMEOWNERS
Telephone: 215-568-7190
Contact:
Web site:
Emergency Heater Repair Hotline
Heater Hotline Program For Homeowners
Energy Coordinating Agency (ECA)
1924 Arch Street, Philadelphia, PA 19103
Cheryl Porter, Project Manager
http://www.ecasavesenergy.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Heater Hotline assists low-income homeowners who need minor emergency heating repairs. The
program prioritizes the most urgent situations, e.g. elderly and homebound consumers. However, delays can be
expected in periods of high demand or severe weather conditions. The program is run for Philadelphia Housing
Development Corporation under contract with ECA.
During the spring and summer months the Heater Hotline can also perform preventive maintenance and
heater cleanouts.
WHO CAN IT HELP?
The Energy Heater Hotline assists income eligible homeowners with minor home heater repair emergencies.
The consumer must own and occupy a single family residence. The heater repair program will spend up to $2,000 to
fix broken heaters.
HOW DOES IT WORK?
A homeowner with a heater problem first contacts the Heater Hotline Program at 215-568-7190. ECA will
determine the priority of the repair problem and respond in accordance to the severity of the heater problem. If
determined that repairs will cost less than $2,000, ECA will dispatch a licensed staff heater mechanic to repair the
heating system. If the repair will cost more than $2,000, the applicant will be referred to PHDC's Basic Systems
Repair Program (see page 4-4). When calling ECA, applicants should be prepared to state the amount of their total
monthly household income and be prepared to show proof of ownership of the house at the time of the mechanic's
visit.
(1) ELIGIBLE AGE: 18+ (8) ACCESSIBLE ACCESS: Yes, phone intake only
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 9:00 a.m. - 4:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: Varies (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: Call for appointment
(7) INCOME ELIGIBILITY: See Income Eligibility Chart
for 150% of Federal Poverty Level in Chapter 1
(13) SPECIAL INFO: Calls received 24 hours
during cold weather months; extreme emergency
cases receive assistance w/in 48 hrs

HEATING ASSISTANCE FOR HOMEOWNERS 8-19
Program:
Popular Name:
Address:
HEATING ASSISTANCE FOR HOMEOWNERS
Philadelphia Energy Loan
PHIL Energy
1207 Chestnut Street
Philadelphia, PA 19107
Telephone: 215-851-1740
Contact:
Website:
Shante Antrom-Gowans
www.gpuac.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
The PHIL Energy loan helps Philadelphia Homeowners with less-than-perfect credit (580-620 and 550 on a
case-by-case basis) obtain the money needed to do energy related repairs. The maximum loan amount for the PHIL
Energy Loan is $10,000. The minimum loan amount is $1,000. At least 50% of the loan must be used for energy
repairs. You can use the left over funds to pay off existing debt.
WHO CAN IT HELP?
Even if you had credit problems in the past, you might qualify for the PHIL Energy Loan. You must own
and live in the house that needs repairs. Your annual household income cannot be more than the amount listed
below for the number of people living in your home. (Income guidelines are subject to change.)
If Household Size is: Maximum Annual
Household Income is:
If Household Size is: Maximum Annual
Household Income is:
1 $58,075 5 $89,585
2 $66,355 6 $96,140
3 $74,635 7 $102,810
4 $82,915 8 or more $109,480
HOW DOES IT WORK?
Call on of the Neighborhood Energy Centers (see the list of counseling agencies in Chapter 3). A
counselor will help you apply for a loan with a participating lender.
(1) ELIGIBLE AGE: (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: (9) HOME VISITS:
(3) HOURS: (10) SPANISH SPEAKING:
(4) WAITING PERIOD: (11) INFO GIVEN ON PHONE:
(5) MONTHS OPEN: N/A (12) APPOINTMENTS NEEDED:
(6) INTAKE PROCEDURE:
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: See above

TELEPHONE ASSISTANCE 8-20
Program Name:
Popular Name:
TELEPHONE ASSISTANCE
Pennsylvania Public Utilities Commission
Lifeline
Address: P. O. Box 3265 Harrisburg, PA 17105-3265
Telephone: 1-800-782-1110
Web site:
http://www.puc.state.pa.us
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Pennsylvania Public Utility Commission and the Department of Public Welfare want consumers with
limited incomes to know that there is help to keep their phone service connected, reduce monthly phone bills, help
pay connection fees and avoid shut-offs. Lifeline*, Lifeline 135, Link-Up America and the Universal Telephone
Assistance Program (UTAP)* are four ways for limited-income consumers to receive help
Lifeline 135 helps reduce the cost of monthly phone service for one telephone line. Customers who
receive Lifeline 135 qualify for discounts on telephone connection charges, and may also purchase optional
services such as Caller ID at the normal cost.
Lifeline helps reduce the cost of monthly phone service for one telephone line. Customers who receive
Lifeline also qualify for discounts on telephone connection charges.
WHO CAN IT HELP?
The Lifeline 135 helps customers who have incomes at or below 135 percent of the federal poverty
guidelines, or who receive help from any of the following programs: General Assistance (GA), Supplemental
Security Income (SSI), Temporary Assistance for Needy Families (TANF), Low-Income Home Energy
Assistance Program (LIHEAP), Federal Public Housing Assistance, Medicaid, Food Stamps, or the National
School Lunch Program’s Free Lunch Program.
Lifeline is presently available only to Verizon PA customers who have incomes at or below 100 percent
of the federal poverty guidelines or who receive: General Assistance (GA), Supplemental Security Income (SSI)
or Temporary Assistance for Needy Families (TANF). Other companies offer Lifeline only for customers at
135% or 150% of Federal Poverty Level.
Link-Up America offers discounts on line connection charges up to 50 percent off (up to a maximum of
$30) and allows customers to spread their payments for the line connection charges over 12 months. Customers
who qualify for Lifeline or Lifeline 135 can receive Link-Up America.
Universal Telephone Assistance Program (UTAP) is available only to Verizon PA customers who
qualify for Lifeline pay their overdue bills, avoid shut offs and restore basic local telephone service.
HOW DOES IT WORK?
Lifeline can only be used for the main telephone line in a household. You must not be claimed as a
dependent on anyone’s Federal Income Tax return unless you over 60 years of age. The name on your phone bill
must match the name of the participant in the eligible program. Lifeline customers may only purchase the Lifeline
Plan with limited options: Caller ID, Call Waiting, and Voicemail.
(Continued on next page.)

TELEPHONE ASSISTANCE 8-21
TELEPHONE ASSISTANCE
Program Name:
Pennsylvania Public Utilities Commission
HOW DOES IT WORK? (CONT.)
Call your local telephone company to see if you qualify for Lifeline, Lifeline 135, Link-Up America or
the Universal Telephone Assistance Program (UTAP).
Verizon Lifeline & Lifeline 135
(former Bell Atlantic
customers)
1-800-640-4155
Verizon Lifeline & Lifeline 135 (former GTE customers) 1-800-483-4000
ALLTEL Lifeline 150 1-800-501-1754
Nextel Partners Lifeline 135
Sprint Lifeline 150 1-800-829-8009
1-888-566-6411 or email
lifeline@nextelpartners.com for an
application
(1) ELIGIBLE AGE: 18+ (8) ACCESSIBLE ACCESS: phone or email
(2) COST OF PROGRAM: none (9) HOME VISITS: no
(3) HOURS: 9:00 a.m. - 5:00 p.m. (10) SPANISH SPEAKING: yes
(4) WAITING PERIOD: not applicable (11) INFO GIVEN ON PHONE: yes
(5) MONTHS OPEN: not applicable (12) APPOINTMENTS NEEDED: no
(6) INTAKE PROCEDURE: call or email
(13) SPECIAL INFO
(7) INCOME ELIGIBILITY: Depends on company and
program. Contact phone company for information..

WEATHERIZATION ASSISTANCE 8-22
Program Name:
Popular Name:
Address:
WEATHERIZATION ASSISTANCE
Weatherization Assistance Program
Weatherization
Philadelphia Housing Development Corporation (PHDC)
1234 Market Street, 20th floor
Philadelphia, PA 19107
Telephone: For applications: 215-448-2160
Contact: Dana Sylvester, Director (215-448-3150)
Web site:
http://www.phdchousing.org/weatherize.htm
WHAT IS THIS ORGANIZATION OR PROGRAM?
This is a federally funded program administered by the Energy Coordinating Agency (ECA) and the
Philadelphia Housing Development Corporation (PHCD) to help low-income households reduce their energy costs by
installing cost-saving measures free of charge. Energy conservation improvements include any fuel type, for both
homeowners and renters (with written permission of the landlord). ECA's program includes electricity, heating, and
water conservation.
WHO CAN IT HELP?
Philadelphia households that meet income guidelines and require weatherization measures to reduce energy
costs. Homeowners, private-housing tenants, and Philadelphia Housing Authority Scattered-Site Tenants are eligible.
(Roof repairs are done through the Basic Systems Repair Program only for homeowners and when repairs are
necessary to preserve weatherization treatments.)
HOW DOES IT WORK?
Depending on the results of a free energy audit, services may include:
• Weather-stripping, caulking, repair of windows and doors
• Wrapping of hot water heaters, heating pipes and ducts
• Sealing of basement openings, crawl spaces and chase ways
• Insulation of roof areas and bays
• Efficiency modifications heating systems or replacement of unsafe, unhealthy systems
• Energy education
• Electricity conservation measures such as lighting retrofit, refrigerator upgrades, etc.
Clients must contact the Philadelphia Housing Development Corporation (PHDC) (215-448-2160) to apply
for the program, or contact your nearest Neighborhood Energy Center. PHDC will schedule an appointment at their
office to determine eligibility. The client must bring to the appointment a deed, lease, or a notarized letter as well as
proof of income (letter from employer, W-2 Form, pay stub, unemployment compensation determination letter, Social
Security/Disability award letter or copy of a check, or a letter from DPA caseworker), the number of people in the
household and income information for each household member, and the client's Social Security Number. Income will
be verified for the past 12 months.
(Continued on next page.)

WEATHERIZATION ASSISTANCE 8-23
WEATHERIZATION ASSISTANCE
Program Name:
Weatherization Assistance Program
HOW DOES IT WORK? (CONT)
If the client is eligible for the program, PHDC will perform an energy audit of the home to determine what
measures are needed. PHDC will then refer him or her to the appropriate contractor to perform the weatherization
work and conduct a post-weatherization inspection.
(1) ELIGIBLE AGE: any (8) ACCESSIBLE ACCESS: yes
(2) COST OF PROGRAM: none (9) HOME VISITS: yes
(3) HOURS: 8:30 a.m. - 4:30 p.m. (10) SPANISH SPEAKING: yes
(4) WAITING PERIOD: varies (11) INFO GIVEN ON PHONE: yes
(5) MONTHS OPEN: all year (12) APPOINTMENTS NEEDED: yes
(6) INTAKE PROCEDURE: phone
(7) INCOME ELIGIBILITY: See Eligibility Chart for 150%
of Federal Poverty Level in Chapter 1
(13) SPECIAL INFO: If tenant is applying,
landlord must sign agreement with PHDC that
includes tenant protections against eviction and
rent increases.

WEATHERIZATION ASSISTANCE 8-24
Program Name:
Popular Name
WEATHERIZATION ASSISTANCE
PGW Conservation Works Program
CWP
Address: c/o Energy Coordinating Agency 1924 Arch St., Philadelphia, PA 19103
Telephone:
Contact:
Web site:
215-988-0929 x238
Steve Moore
http://www.ecasavesenergy.org/lowincome.html#conservationworks
WHAT IS THIS ORGANIZATION OR PROGRAM?
This program is designed to assist eligible customers with above average gas usage to reduce usage and lower
bills. Through consumer education and by making certain repairs and treatments, the program will decrease gas bills.
These services are free.
WHO CAN IT HELP?
Income-eligible homeowners and tenants who have above-average gas usage may apply through their PGW
District Office. The gas bill must be in the name of the applicant. Final approval of intake is by PGW.
HOW DOES IT WORK?
An Energy Auditor contacts eligible participants to make an appointment for an inspection. The person
responsible for bill payments must be present for the inspection. If you are a tenant in a single family dwelling, you
must also get your landlord to fill out a Landlord Consent Form. After the inspection, the assigned contractor will
make an appointment to begin work in your home. Leaks will be repaired and energy saving devices installed. The
contractor will also give participants information on how energy saving works. Clock thermostats may be installed if
necessary. Other services may include wrapping of water heater and pipes, furnace filters or radiator reflectors, and
tightening of blower door guided shell. On a separate visit roof cavity insulation may also be installed. After all
repairs are made, a final inspection and further education is done.
(1) ELIGIBLE AGE: any (8) ACCESSIBLE ACCESS: yes
(2) COST OF PROGRAM: none (9) HOME VISITS: yes
(3) HOURS: 9:00 a.m. - 4:30 p.m. (10) SPANISH SPEAKING: yes
(4) WAITING PERIOD: (11) INFO GIVEN ON PHONE: yes
(5) MONTHS OPEN: all year (12) APPOINTMENTS NEEDED: yes
(6) INTAKE PROCEDURE: call PGW
(7) INCOME ELIGIBILITY: See Eligibility Chart for 150%
of Federal Poverty Level in Chapter 1
(13) SPECIAL INFO: See also PGW's Customer
Responsibility Program page in this chapter.

WEATHERIZATION ASSISTANCE 8-25
Program Name:
Address:
WEATHERIZATION ASSISTANCE
Cool Homes Program
Energy Coordinating Agency (ECA)
1924 Arch Street
Philadelphia, PA 19103
Telephone: 215 988-0929 x 238
Web site:
E-mail:
http://www.ecasavesenergy.org
joer@ecasavesenergy.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
Cool Homes is an affordable cooling program which reduces indoor temperatures on extremely hot summer
days, without increasing electricity use. The principal treatment is white, acrylic, elastomeric roof coating. Evaluation
results show that white roof coating reduces the temperature at the top floor ceiling level by an average of 5 o F. This
program is designed to save energy, but may also prove to be a life saver.
WHO CAN IT HELP?
Cool Homes is a targeted program of ECA serving the South Philadelphia area west of Broad Street. The
program provides cooling and ventilation through home treatments that reduce indoor air temperatures to comfortable
levels without increasing the occupants' energy bills by maximizing passive cooling and ventilation and minimizing
mechanical cooling.
HOW DOES IT WORK?
Contact ECA by phone or email, or Diversified Community Services at 215-336-3511.
The treatments start with a white, acrylic elastomeric roof coating. ECA adds insulation to R38, air sealing,
window repair and treatments, relamping to replace incandescent bulbs with compact fluorescent lamps (cfls),
mechanical cooling with whole house fan.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: (9) HOME VISITS: Yes
(3) HOURS:. (10) SPANISH SPEAKING:
(4) WAITING PERIOD: (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: Call or email ECA
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY:

WATER CONSERVATION 8-26
Program Name:
Popular Name:
Address:
WATER CONSERVATION
Philadelphia Water Department Conservation Assistance Program
CAP
1101 Market St., 5 th Floor
Philadelphia PA 19107
Telephone: 215-685-6110
Contact:
Web site:
Ed Grusheski
http://www.phila.gov/water/plumbing_resp.html#bk_cap
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Philadelphia Water Department’s Conservation Assistance Program (CAP) is a program designed to reduce
wasted-water by repairing plumbing and installing water conservation devices. This service is provided free to eligible
water customers. Maximum spent per household can range between $275 - $300, with the larger amount reserved for
Water Revenue Assistance Program (WRAP) customers. Free services include:
• Plumbing leak repair on SUPPLY lines
• Water saving toilet devices
• Low-flow shower heads
• Faucet aerators, and
• Water conservation education
WHO CAN IT HELP?
This program is open to all water customers who meet all of the following CAP eligibility requirements:
• Household income cannot exceed the 150% federal poverty guideline;
• Water bill must be in the name of the CAP applicant;
• Applicant must reside at premises scheduled for CAP services;
• If CAP applicant is a tenant, homeowner must sign consent form;
• Residence must have current water service and operable Automatic Meter Reading (AMR) water meter
• Any water service arrearage over $75 must be accompanied by a current payment agreement with the
Water Revenue Bureau
HOW DOES IT WORK?
Schedule an appointment by contacting the Neighborhood Energy Center in your zip code area (see Neighborhood
Energy Centers page in this chapter), or by contacting the Energy Coordinating Agency (215-988-0929).
(1) ELIGIBLE AGE: any (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: none (9) HOME VISITS:
(3) HOURS: varies (10) SPANISH SPEAKING:
(4) WAITING PERIOD: varies (11) INFO GIVEN ON PHONE:
(5) MONTHS OPEN: all year (12) APPOINTMENTS NEEDED:
(6) INTAKE PROCEDURE: through NEC’s
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: See Eligibility Chart for 150%
of Federal Poverty Level in Chapter 1

LEGAL SERVICES 8-27
Program Name:
Popular Name:
Address:
LEGAL SERVICES
Community Legal Services Energy Project
Energy Project
1424 Chestnut Street
Philadelphia, 19102
Telephone: 215-981-3700
Contact: Philip A Bertocci, Esq. (215-981-3702)
Web site:
http://clsphila.org/Content.aspx?id=177&pointID=375
WHAT IS THIS ORGANIZATION OR PROGRAM?
This is a nonprofit, legal services program that provides assistance to low-income households experiencing
legal problems related to energy utilities.
WHO CAN IT HELP?
The Energy Project can assist residential customers who: (1) have disputes with utility companies that cannot
be resolved; (2) have difficulty obtaining a payment agreement; (3) have encountered problems in being approved for
LIHEAP or other fuel cost assistance programs; or (4) need assistance in preventing service termination or restoration
of service.
HOW DOES IT WORK?
Anyone interested in seeking the assistance of the Community Legal Services Energy Project can come into
the Community Legal Services Offices main or north central office. The client will be interviewed about the problem
by one of the paralegals, who will either provide direction and assistance to the client directly or refer the matter to
one of the attorneys for further assistance. The waiting room can be crowded so it may be desirable to call first to see
how busy they are.
Those unable to come into the office can simply call Community Legal Services at 215-981-3700 and ask to
speak to someone about a utility problem.
Community Legal Services-Main Office
1424 Chestnut Street, 19102
TEL: 215-981-3700
Service Hours: Mondays-Fridays 9AM-12PM
Law Center North Central
3638 North Broad Street, 19140
TEL: 215-227-2400
Service Hours: Mondays, Wednesdays
(1) ELIGIBLE AGE: any (8) ACCESSIBLE ACCESS: yes
(2) COST OF PROGRAM: none (9) HOME VISITS:
(3) HOURS: 9:00 a.m.- 5:00 p.m. intake hours (M-F) (10) SPANISH SPEAKING: yes
(4) WAITING PERIOD: none, "first come, first serve" (11) INFO GIVEN ON PHONE: yes, encouraged
(5) MONTHS OPEN: all year (12) APPOINTMENTS NEEDED: "first come, first
served " (better to call)
(6) INTAKE PROCEDURE: CLS office or through NEC’s
(7) INCOME ELIGIBILITY: only applies to those under 60
(13) SPECIAL INFO: NO income eligibility
requirement for those over 60.
Family Size: 1 2 3 4
Annual Income: $11,963 16,038 20,113 24,188

Chapter 9
How To Resolve Disputes
This chapter will assist those seeking professional mediation or legal assistance in resolving disputes
involving landlords, contractors, utilities, and other consumer issues.
Table of Contents
LEGAL SERVICES ............................................................................................................................................. 9-2
SeniorLAW Center ............................................................................................................................................ 9-2
Community Legal Services, Inc......................................................................................................................... 9-3
Community Legal Services - Elderly Law Project............................................................................................. 9-4
Elderly Law Project at Temple University......................................................................................................... 9-5
Lawyer Referral And Information Service Of The Philadelphia Bar Association............................................. 9-6
Philadelphia Law Works.................................................................................................................................... 9-7
LEGAL SERVICES FOR TENANTS................................................................................................................ 9-8
Community Legal Services - Housing Unit....................................................................................................... 9-8
CONSUMER DISPUTES .................................................................................................................................... 9-9
Mayor's Office of Consumer Affairs.................................................................................................................. 9-9
DISPUTE MEDIATION.................................................................................................................................... 9-10
The Dispute Resolution Program- Philadelphia Municipal Court ................................................................... 9-10
Small Claims Court, Philadelphia Municipal Count........................................................................................ 9-11
DISCRIMINATION........................................................................................................................................... 9-12
Philadelphia Commission on Human Relations............................................................................................... 9-12
Pennsylvania Human Relations Commission, Philadelphia Regional Office.................................................. 9-13
HOUSING DISCRIMINATION ....................................................................................................................... 9-14
Fair Housing Enforcement Center ................................................................................................................... 9-14
LANDLORD-TENANT ISSUES....................................................................................................................... 9-15
Housing Court, Philadelphia Municipal Court ................................................................................................ 9-15
RELOCATION SERVICES.............................................................................................................................. 9-16
Relocation Services.......................................................................................................................................... 9-16

LEGAL SERVICES 9-2
Program Name:
Popular Name:
LEGAL SERVICES
SeniorLAW Center
SeniorLAW Center
Address: 100 S Broad Street, Suite 1810, Philadelphia, PA 19110
Telephone: 215-988-1244; intake: 215-988-1242
Contact:
Web site:
Karen C. Buck, Esq., Executive Director; Katherine G. Weiss, Managing
Attorney; Marta Brooks, Esq., and Sandra L. Chaff, Esq. Homeowners
Assistance Program Coordinators
www.seniorlawcenter.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
SeniorLAW Center offers free legal services to older Philadelphians, prioritizing those most in need. It also
provides special legal education workshops to help the elderly become aware of their rights, prevent legal problems,
and promote empowerment. Professional training for those working with the elderly is also provided.
WHO CAN IT HELP?
The services of SeniorLAW Center are provided to Philadelphians who are 60 years of age and older who
need legal assistance. Homeowners can obtain assistance with legal problems such as clearing title to their home,
contractor fraud, code enforcement violations, real estate tax issues and utilities. Representation is also available in
other legal areas such as domestic violence, elder abuse, financial exploitation, personal planning & consumer
protection.
HOW DOES IT WORK?
Clients are interviewed either in person (Mon – Wed 9:00am to 1:00pm) or by telephone (Mon – Fri 9:00am
to 1:00pm). When the person meets the above criteria and is in need of a lawyer, SeniorLAW Center will provide him
or her with an attorney. The lawyer will represent his/her client regarding such legal matters as housing code violation
proceedings, real estate tax problem resolution, home repair contractor problems, and deed transfers. The SeniorLAW
Center provides bilingual attorneys when necessary, and an attorney will visit a homebound senior citizen. Legal
clinics take place regularly at various Philadelphia-area senior citizen and community centers in north and west
Philadelphia, the Hispanic section of Kensington, Nicetown, in the Logan section and Center City. SeniorLAW
Center’s legal services are brought directly to these sites.
(1) ELIGIBLE AGE: 60+ (8) ACCESSIBLE ACCESS: Yes
(2) COST FOR LEGAL SERVICES: None (9) HOME VISITS: Yes
(3) HOURS: 9:00 to 5:00 (10) SPANISH SPEAKING: Yes, **
(4) WAITING PERIOD: (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call 215-988-1242 between
9:00a.m. and 1:00 p.m. Mon – Fri*
(7) INCOME ELIGIBILITY: Prioritize 150% of Federal
Poverty Level (see Income Eligibility Chart for 150%
of Federal Poverty Level in Chapter 1); call for
information.***
(13) SPECIAL INFO:
* Unless it is an emergency, which is handled
immediately
** Mandarin and Cantonese
*** Exceptions may be made to income
eligibility under the Older American's Act
guidelines

LEGAL SERVICES 9-3
Program Name:
Popular Name:
LEGAL SERVICES
Community Legal Services, Inc.
CLS
Address: Main Office: 1424 Chestnut St., Philadelphia, PA 19102
Telephone: 215-981-3700
Contact:
Intake Personnel
WHAT IS THIS ORGANIZATION OR PROGRAM?
Community Legal Services is a state and PCA that helps low-income people who are experiencing civil (not
criminal) legal problems. Clients are seen at both the main office and North Philadelphia neighborhood office.
CLS also sponsors the Elderly Law Project at its 3638 N. Broad Street office. The Elderly Law Project
handles cases involving nursing homes, boarding homes, domiciliary care, home care services, denials and appeals
from Social Security, Medicare, SSI, Medicaid, PACE/PACENET, Veteran's benefits, Railroad Retirement benefits,
pension benefits, protective services, guardianships (representing the alleged incapacitated person), and Medical
Assistance Nursing Home Grants. When appropriate the Project refers clients to other Community Legal Services
usint which handle a range of issues including foreclosure, landlord-tenant and utilities problems.
Also based at the North Broad Street location is the Consumer Unit of CLS specializing in scams targeting the
elderly. Many seniors have, for example, been victimized by predatory mortgage loans and CLS has expertise in
handling these problems.
WHO CAN IT HELP?
Low-income households that meet the income guidelines can contact either office for help with legal problems
such as consumer disputes, serious repair problems, disputes regarding utility bills, public benefits, etc. Problems for
seniors are handled through the CLS Elderly Law Project, described on Page 8-3
HOW DOES IT WORK?
Anyone meeting the income requirements and experiencing a legal problem should contact one of the offices.
An intake worker will obtain information regarding the legal problem. An appointment will then be made with an
attorney or paralegal. CLS has one neighborhood office in addition to its main office at:
3638 N. Broad Street
Philadelphia, PA 19140
215-227-2400
Clients can contact either of the two offices.
For the Elderly Law Project contact the North Broad office, Monday, Wednesday, or Friday 9 a.m. to noon.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: In limited circumstances
(3) HOURS: 9:00 to 12 noon (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: Varies (11) INFO GIVEN ON PHONE: Limited
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No, call for hours
(6) INTAKE PROCEDURE: Call for hours
(7) INCOME ELIGIBILITY: *See Income Eligibility
Chart for 150% of Federal Poverty Level in Chapter 1
(13) SPECIAL INFO: * Income may be higher
under certain circumstances

LEGAL SERVICES 9-4
Program Name:
LEGAL SERVICES
Community Legal Services - Elderly Law Project
Address: 3638 N. Broad Street, Philadelphia, PA 19140
Telephone: 215-227-2400
Contact:
Jackie Brown
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Elderly Law Project of Community Legal Services (CLS) provides free legal services to the frail and
vulnerable elderly, especially those in nursing and boarding homes. The project serves clients throughout the city.
There is also a Latino outreach program for elders who speak Spanish (215-227-2400 ext. 2434).
WHO CAN IT HELP?
The Elderly Law Project handles cases involving nursing homes, boarding homes, domiciliary care cases,
home care services, denials and appeals from Social Security, Medicare, SSI, Medicaid, Health Horizons pension
benefits, protective services, guardianships (representing the alleged incapacitated person), and Medical Assistance
Nursing Home Grants. The Project will also assist clients with applications for LIHEAP. When appropriate the
Project refers clients to other Community Legal Services offices.
Also, based at this location is the Consumer Unit of CLS specializing in, among other things, scams targeting
the elderly. Many seniors have, for example, been victimized by predatory mortgage loans and CLS has expertise in
handling these problems.
HOW DOES IT WORK?
Call 215-227-2400 between 9 a.m. and 12 noon any weekday. Ask for the Elderly Law Project intake worker.
Walk-ins are also welcome during this time. The Project is happy to make home visits to those elders who cannot
travel to their office. The Project asks that inquiries be limited to the morning hours.
(1) ELIGIBLE AGE: 60+ (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 9:00 a.m. to 12 noon (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call 215-227-2400 (13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: Low income given
preference, 60 years and older

LEGAL SERVICES 9-5
Program Name:
Address:
Telephone: 215-204-6887
Contact:
E-mail:
LEGAL SERVICES
Elderly Law Project at Temple University
Temple University Beasley School of Law
1719 N. Broad St., Philadelphia, PA 19122
Debra Kroll, Project Director
debra.kroll@temple.edu
WHAT IS THIS ORGANIZATION OR PROGRAM?
This is a nonprofit legal services program designed to help the elderly with legal problems. Areas of specialty
are public entitlements including Social Security, SSI, disability, Medicare, and Medical Assistance, Public Assistance
and food stamps. Other assistance includes
• Pension benefits
• Veteran's benefits
• Railroad Retirement benefits
• PACE/PACENET
• Property Tax/Rent Rebates
• Energy assistance
• Long Term Care planning
• Powers of Attorney
• Estate and fiduciary matters
• Wills
WHO CAN IT HELP?
The Elderly Law Project at Temple University assists Philadelphia area residents 60 years and older with legal
problems.
HOW DOES IT WORK?
Telephone intake determines whether or not the person can be assisted. If so, the client is given an
appointment with an attorney or law student. If not, he/she is referred to another appropriate agency.
(1) ELIGIBLE AGE: 60+ (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: When possible
(3) HOURS: 9:00 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: No
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: Call 215-204-6887 (13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

LEGAL SERVICES 9-6
Program Name:
LEGAL SERVICES
Lawyer Referral And Information Service Of The Philadelphia Bar
Association
Address: 1101 Market St., 11th Floor, Philadelphia, PA 19107
Telephone: 215-238-6333
Contact:
Web site:
Charles J. Klitsch, Esq.
www.philadelphiabarlawyers.com
WHAT IS THIS ORGANIZATION OR PROGRAM?
Lawyer Referral and Information Service (LRIS) refers people who can pay for the services of attorneys in
private practice. (No charge for calling LRIS.)
WHO CAN IT HELP?
This service can help any resident of the Philadelphia region or individual with a legal problem in the
Philadelphia area. Attorneys to whom clients are referred handle cases on a fee paying basis. Since services provided
by panel attorneys are not free, there are no income guidelines.
HOW DOES IT WORK?
The client can call and talk to a staff attorney at the Philadelphia Bar Association. If necessary, he / she will
be referred to a private attorney on the LRIS panel. The attorney will charge the client $30 for the first half hour of
consultation. The fee for further services is negotiated directly between the client and the attorney.
The program is open on Monday through Friday from 9:00am to 5:00pm. LRIS does not see walk-ins. Phone
calls are accepted to 8:00pm on the third Wednesday of each month.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: $30 (for 30 minute consult (9) HOME VISITS: Limited # of panel attorneys
with private attorney) additional fees are negotiated
(3) HOURS: See above (10) SPANISH SPEAKING: Limited # of panel
attorneys
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: N/A
(6) INTAKE PROCEDURE: Call
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

LEGAL SERVICES 9-7
Program Name:
Popular Name:
Address:
LEGAL SERVICES
Philadelphia Law Works
Telephone: 215-523-9550
Web site:
http://www.phillyvip.org/
Tangled Title Project
Philadelphia Volunteers for the Indigent Program (VIP)
42 South 15 th Street, 4 th Floor, Philadelphia, PA 19102
WHAT IS THIS ORGANIZATION OR PROGRAM?
This program funds some of the cost of resolving a “Tangled Title” when a person has a right to title but
his/her name is not on the deed; someone’s name is on the deed which should not be on it; or there is some other
“cloud” or problem with the title.
case:
You are eligible for help under this program if:
WHO CAN IT HELP?
• Household income is not more than 200% of the Federal Poverty Level (See Eligibility Charts in
Chapter 1.).
• You do not own other real estate.
• The home with the tangled title must be, or is intended to be, your primary residence.
• The house must not be in poor structural condition.
• There must be a reasonable expectation that the case can be resolved.
HOW DOES IT WORK?
Contact one of the following Legal Service Organizations and tell them that you have a Tangled Title
• SeniorLAW Center (if you are 60 or over) 215-988-1244
• Community Legal Services (CLS) See Page 8-2
3638 North Broad Street 215-227-2400
1424 Chestnut Street 215-981-3700
• Philadelphia Legal Assistance (PLA)
1424 Chestnut Street 215-981-3800
for cases involving foreclosure and/or back taxes 215-523-9520
The legal services organization will then complete an intake and screening and refer the case to a legal
services attorney or volunteer attorney to complete. Up to $2,500 of the costs to resolve the case can be covered
through funding from the Philadelphia Office of Housing and Community Development (OHCD) or from other
funding sources. Additional costs are the responsibility of the applicant. There is no cost for the legal work,
because it is provided on a pro bono basis.
(1) ELIGIBLE AGE: None (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: (9) HOME VISITS: Available if needed
(3) HOURS: 9:00 a.m. -5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: * See below
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: Contact services listed above
(7) INCOME ELIGIBILITY:
(13) SPECIAL INFO: No legal info given over the
phone

LEGAL SERVICES FOR TENANTS 9-8
Program Name:
Popular Name:
LEGAL SERVICES FOR TENANTS
Community Legal Services - Housing Unit
LEGAL AID or CLS
Address: 1424 Chestnut St., Philadelphia, PA 19102
Telephone: 215-981-3700
Contact:
George Gould
WHAT IS THIS ORGANIZATION OR PROGRAM?
This is a special section of publicly funded Community Legal Services, designed specifically to help lowincome
tenants living in public and private housing with emergency problems. (See also the Community Legal
Services Elderly Law Project in this chapter.)
WHO CAN IT HELP?
Low-income tenant households who meet the income guidelines and have legal problems such as:
• Problems with repairs, eviction, or transfers in a Philadelphia Housing Authority unit;
• An illegal lock-out or utility shut-off by the landlord; or
• An appeal to a higher court to overturn a Housing Court eviction action.
HOW DOES IT WORK?
Call 215-981-3700 to obtain intake hours. An initial intake over the phone or in the office will determine if
the client is income-eligible and if the case is suitable. If so, he/she will be given an appointment with an attorney or
paralegal to assist with the legal problem.
In general CLS will not provide individual assistance to those whose problems can be handled through other
means. These clients will be referred to other resources.
(1) ELIGIBLE AGE: All (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: Limited circumstances
(3) HOURS: 9:00 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: Varies (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No, call for hours
(6) INTAKE PROCEDURE: Call 215-981-3700
(7) INCOME ELIGIBILITY: *
(13) * SPECIAL INFO: In certain cases, persons
with higher incomes are eligible
Family Size: 1 2 3 4
Annual Income: $11,638 15,613 19,588 23,563

CONSUMER DISPUTES 9-9
Program Name:
Popular Name:
CONSUMER DISPUTES
Mayor's Office of Consumer Affairs
MOCA
Address: Room 116, City Hall, Philadelphia, PA 19107
Telephone: 215-686-7598
Contact:
Web site:
Lance Haver or Patricia McNamara
www.phila.gov
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Mayor's Consumer Service Division is a City program designed to respond to requests from citizens who
feel they have been taken advantage of by merchants, contractors, service companies, automobile repairmen, mail
order practices, etc.
WHO CAN IT HELP?
Any Philadelphia citizen who feels that she or he has a complaint with a business such as a home
improvement contractor (plumbing, heating, roofing, siding, etc.), automobile sales or repairs, appliances or furniture,
utilities, etc.
HOW DOES IT WORK?
Consumer’s can call 215-686-7598 to discuss their compliant, get a complaint form or make an appointment
to come in to have a form filled out. Our office will contact the business or contractor in an attempt to resolve the
issue. If the complaint cannot be settled, we will discuss options with the consumer.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 9:00 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: No
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No, but
appointments preferred
(6) INTAKE PROCEDURE: Bring copies of receipts (13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

DISPUTE MEDIATION 9-10
Program Name:
Popular Name:
DISPUTE MEDIATION
The Dispute Resolution Program- Philadelphia Municipal Court
Housing Court And Small Claims Mediation Program
Address: 34 S. 11th St., Room 490, Philadelphia, PA 19107
Telephone: 215-686-2973, 215-686-2974
Contact:
Website:
Joseph A. McDermott, Jr., Director
http://courts.phila.gov/municipal/civil/
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Mediation Program is a court-sponsored, alternative program at Housing Court, set up to assist landlords
and tenants in resolving their disputes. It also assists litigants in resolving disputes in individual small claims cases.
WHO CAN IT HELP?
Any landlord and tenant in the city of Philadelphia who mutually agree to request such assistance. Mediation
is scheduled prior to, or on the day of, a Housing Court hearing.
HOW DOES IT WORK?
Either party (plaintiff, defendant) can contact the Mediation Program for assistance. The Program will notify
the other party, and if he/she agrees, will set up an appointment. At mediation a trained mediator will try to help both
parties reach a mutually satisfying agreement. If either party is not satisfied, the case will continue through the regular
legal process. If both parties are satisfied, they sign an agreement which is as binding as if the case had gone before a
judge. It cannot be appealed (overturned).
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 9:00 a.m. to 5:00 p.m. (10) SPANISH SPEAKING:
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

DISPUTE MEDIATION 9-11
Program Name:
Popular Name:
DISPUTE MEDIATION
Small Claims Court, Philadelphia Municipal Count
Small Claims Court
Address: 34 S. 11th St., 5th Floor, Philadelphia, PA 19107
Telephone: 215-686-7987, 215-686-7988, 215-686-2900, or 215-686-2901
Contact:
Web site:
John J. Joyce, Department Head
http://courts.phila.gov/municipal/civil/
WHAT IS THIS ORGANIZATION OR PROGRAM?
Consumer complaints that can't be settled in other ways should be brought to this division of Municipal Court.
WHO CAN IT HELP?
A client can sue in Small Claims Court when he/she has a consumer complaint that can't be settled in a
friendly way. For example, when letters and telephone calls to the individual or company don't bring satisfactory
results, or when other consumer agencies can't resolve the problem. Examples include disputes with contractors and
other financial or contract problems.
HOW DOES IT WORK?
The person bringing the complaint can file a claim at 34 S. 11th Street. Only claims for $10,000 or less will
be accepted by this court. The fee to file varies and is subject to change, (see below). The complainant must bring
documentation when filing the claim. A hearing will usually be scheduled within 60 - 90 days. A Corporation needs
to be represented by a lawyer unless it is suing for under $2,500). The hearings are informal. If an agreement cannot
be reached, the case is heard and decided by a judge, and mediation is offered prior to the hearing date.
Fees:
One (1) Defendant in Philadelphia
$1 to $200 = $12 (court costs) + $27 (*service fee) + $15(**) =$62
$2,001 to $10,000 = $32 (court costs) + $27 (*service fee) + $15(**) =$82
*$5 for each additional name (except husband and wife)
**$27 for each additional Philadelphia Address
One (1) defendant out of Philadelphia
$1 to $2,000 = $20 (court costs) + $15(**) = $35***
$2,001 to $10,000 = $40 (court costs) + $15(**) = $55.00***
$5 for each additional name (except husband and wife)
** combination of $5.00 automation fee and $10.00 state fee
*** $45 for constable service for defendants within Pennsylvania but outside of Philadelphia
Writ of Possession $4
Motions (petitions & relistments) $12 +service fee ( see * or ***)
Co-Defendant $5 index charge and service fee
Additional Defendant, Counterclaim, Cross-claim, Set-Off Same as Initial Filing Fee
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: No
(2) COST OF PROGRAM: Fee to file (9) HOME VISITS: No
(3) HOURS: 9:00 a.m. to 4:00 p.m. (10) SPANISH SPEAKING: No
(4) WAITING PERIOD: 50-60 days for a hearing date (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Walk in
(13) SPECIAL INFO: ADA available
(7) INCOME ELIGIBILITY: None

DISCRIMINATION 9-12
Program Name:
Popular Name:
DISCRIMINATION
Philadelphia Commission on Human Relations
PCHR or the Commission
Address: 34 South 11th St., 6th Floor, Philadelphia, PA 19107
Telephone: 215-686-4670, Centralized Intake Unit: (215) 686-4692
Contact:
E-mail:
Web site:
Lazar H. Kleit, Executive Director
lazar.kleit@phila.gov
www.phila.gov
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Commission is the City agency mandated to investigate and resolve complaints of discrimination, promote
intergroup harmony and understanding, and mediate disputes between neighbors and other persons or groups who
come in frequent contact with each other. In Philadelphia, it is illegal to discriminate in employment, housing, public
accommodations, and City services on the basis of race, color, ancestry, national origin, age (except in public
accommodations), religion, sex, sexual orientation, and disability, including having AIDS or being perceived as
having AIDS. In addition, it is also illegal to discriminate in the sale or rental of housing on the basis of marital status,
presence of children, or legal source of income.
WHO CAN IT HELP?
If you have a problem with a neighbor, and/or are being harassed or intimidated because of your race, religion,
ethnicity, age, sex, sexual orientation, or handicap, and/or feel you have been discriminated against, call the
Commission at 215-686-4692 between 9 and 5 weekdays, or go to one of the following offices:
Main Office
North Philadelphia Field Office
34 South 11th St., 6th Floor 6th & Lehigh Avenues
Philadelphia, PA 19107 Philadelphia, PA 19133
HOW DOES IT WORK?
An individual contacts the Commission to discuss his or her particular problem. Depending on the nature of the
problem, the situation will be handled in different ways. If the situation or problem is outside the Commission's
jurisdiction, the individual will be referred to the appropriate agency. If the person files a complaint of discrimination,
his or her case is assigned to an investigator, who gathers information and contacts the persons involved in the case. If
the investigator deems it appropriate, a fact-finding hearing is held to gather more information and give the parties
involved a chance to reach a settlement. If no settlement is reached and the investigation indicates that discrimination
may have taken place, a public hearing is held, administered by a panel of Commissioners, to determine the final
outcome and/or assess fines, damages, or restitution. If a person has a dispute with a neighbor or other person or
group, a mediator is assigned to help the parties involved find a lasting solution to their problems. If an intergroup
incident is reported, staff is assigned to investigate the situation and work within the community to address the
problem.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: 9:00 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes *
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call or visit
(7) INCOME ELIGIBILITY: None
(13) SPECIAL INFO: * Also Chinese, Vietnamese,
Russian and Yiddish

DISCRIMINATION 9-13
Program Name:
DISCRIMINATION
Pennsylvania Human Relations Commission, Philadelphia Regional Office
Address: 1400 Spring Garden St., 711 State Office Building, Philadelphia, PA 19130
Telephone: 215-560-2496; (TDD) 215-560-3599
Fax: 215-560-3682
Contact:
Website:
Intake Supervisor or Housing Supervisor
www.phrc.state.pa.us
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Pennsylvania Human Relations Commission is a state agency mandated to enforce the Commonwealth’s
laws which prohibit discrimination in employment, housing, commercial real estate, public accommodation,
education, refusal or willingness to participate in abortion procedures and monitoring racial tension situations.
WHO CAN IT HELP?
Without regard to citizenship, persons living in the five county area (Philadelphia, Bucks, Chester, Delaware
and Montgomery) may file a complaint if they believe they are being discriminated against because of race, color,
religious creed, age (40 and above), ancestry, familial status (housing cases only), national origin, sex, disability, use
of a guide or support animal (they are a handler or trainer of support or guide animals or because of the disability of an
individual with whom the person is known to have a relationship or association). Complaints of persons alleging
housing discrimination will be dual-filed with the U.S. Department of Housing and Urban Development (HUD) in
order to protect both state and federal rights.
HOW DOES IT WORK?
The person making the complaint is screened in accordance with the Pennsylvania Human Relations Act. A
complaint is filed and assigned to an investigator who gathers documentation and testimony. The investigator also
acts as a mediator between the person who filed the complaint (complainant) and the person against whom the
complaint has been filed (respondent). A fact finding conference is convened between the complainant and the
respondent; if a resolution of the complaint cannot be reached, an investigation is conducted to determine whether the
allegations of the complaint can be proven. The Pennsylvania Human Relations Commission (PHRC) has its own
legal staff and will represent the complainant if the investigation demonstrates there is probable cause, i.e. sufficient
evidence to indicate illegal discrimination occurred. If probable cause is established the PHRC will take those steps
necessary to immediately cease and remedy the discrimination.
Complaints must be filed within 180 days of the date of the alleged discrimination.
(1) ELIGIBLE AGE: 40+ if alleging age discrimination (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: By appointment
(3) HOURS: 8:00 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: yeS
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: In person/mail/telephone
(7) INCOME ELIGIBILITY: None
(13) SPECIAL INFO: When filing a complaint,
bring witness statement(s) and any evidence to
support allegations

HOUSING DISCRIMINATION 9-14
Program Name:
Address:
HOUSING DISCRIMINATION
Fair Housing Enforcement Center
US Department of Housing and Urban Development (HUD)
100 Penn Square East
Philadelphia, PA 19107-9344
Telephone: 215-656-0662 or 1-888-799-2085
Contact:
Website:
Wanda Nieves
www.hud.gov
WHAT IS THIS ORGANIZATION OR PROGRAM?
Federal law prohibits housing discrimination based on your race, color, national origin, religion, sex,
family status, or disability. If you have been trying to buy or rent a home or apartment and you believe your
rights have been violated, you can file a fair housing complaint with HUD.
WHO CAN IT HELP?
This program is available to anyone whose housing rights have been denied.
There are several ways to file a complaint:
HOW DOES IT WORK?
• You can file an online form or print out and mail the form provided on the HUD website at
www.hud.gov/complaints/housediscrim.cfm
• Call toll-free at 1-800-669-9777.
• Write a letter with the following information:
► Your name and address
► The name and address of the person your complaint is about
► The address of the house or apartment you were trying to rent or buy
► The date when this incident occurred
► A short description of what happened
• Mail the letter to the above address.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: N/A
(2) COST OF PROGRAM: None (9) HOME VISITS:
(3) HOURS: 9:00 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: No
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Written complaint
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

LANDLORD-TENANT ISSUES 9-15
Program Name:
Popular Name:
Address:
LANDLORD-TENANT ISSUES
Housing Court, Philadelphia Municipal Court
Housing Court
Landlord and Tenant Court
34 S. 11th Street, Room 500, Philadelphia, PA 19107
Telephone: 215-686-7987 or 215-686-2900
Contact:
Web site:
John J. Joyce, Supervisor
http://courts.phila.gov/municipal/civil/
WHAT IS THIS ORGANIZATION OR PROGRAM?
This is the court that handles routine landlord/tenant disputes within the City of Philadelphia.
WHO CAN IT HELP?
Philadelphia landlords can file complaints to obtain rent due, and/or to regain possession of the house or
apartment. Philadelphia tenants can file complaints to obtain security deposits or other monies due them by the
landlord.
HOW DOES IT WORK?
The person must file a written complaint in Room 500, 34 S. 11th Street. Landlords must bring: their rental
license; the lease, if there is a written lease; and a copy of their notice to the tenant to vacate. Landlords must also
have the correct name and address of the party to be sued. The fee to file varies and is subject to change. A hearing is
scheduled to take place within four weeks. Tenants receiving a summons must go to court, or they will lose
automatically. Tenants should bring their rent book or receipts, and any documents or witnesses that they wish to
present. At the hearing, the parties may reach an agreement (with or without the assistance of a mediator). If no
agreement is reached, the case is heard and decided by a judge on that date. The hearing is informal. Neither tenants
nor landlords are required to have attorneys, but corporations must be represented by a lawyer unless the case is for
$2,500 or less.
The fees at this time are:
Writ of Possession $4
Motions (petitions & reenlistments) $12
Co-Defendant
$5 index charge and service fee
(1) ELIGIBLE AGE: any (8) ACCESSIBLE ACCESS: yes
(2) COST OF PROGRAM: see above (9) HOME VISITS: no
(3) HOURS: 9:00 a.m.- 4:00 p.m. Monday to Friday (10) SPANISH SPEAKING: yes
(4) WAITING PERIOD: 3-4 weeks until hearing date (11) INFO GIVEN ON PHONE: yes
(5) MONTHS OPEN: all year (12) APPOINTMENTS NEEDED: no
(6) INTAKE PROCEDURE: call/visit
(13) SPECIAL INFO: ADA available
(7) INCOME ELIGIBILITY: none

RELOCATION SERVICES 9-16
Program Name:
Popular Name:
Address:
RELOCATION SERVICES
Relocation Services
Relocation Services
Telephone: 215-209-8627
Contact:
Web site:
Philadelphia Redevelopment Authority
1234 Market Street – 16 th floor
Philadelphia, PA 19107
Melvis Dunbar, Director of Relocation Services
www.phila.gov
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Philadelphia Redevelopment Authority is responsible for condemnation of blighted property and
relocation of households and businesses that need to move as a result of the condemnation action.
WHO CAN IT HELP?
Relocation Services works with individuals and families who need help in relocating to a new home or
apartment as a result of condemnation.
HOW DOES IT WORK?
When the Redevelopment Authority condemns a property, they provide each household who is being
relocated with information on what condemnation is and their legal rights. In addition, they provide information on
how to locate an attorney, either privately or through non-profit legal assistance services.
(1) ELIGIBLE AGE: all (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: none (9) HOME VISITS: no
(3) HOURS: (10) SPANISH SPEAKING:
(4) WAITING PERIOD: (11) INFO GIVEN ON PHONE:
(5) MONTHS OPEN: (12) APPOINTMENTS NEEDED:
(6) INTAKE PROCEDURE: call
(7) INCOME ELIGIBILITY:
(13) SPECIAL INFO:
.

Chapter 10
Services for the Homeless
This chapter begins with several listings of services for elderly people who are currently homeless or at risk of
homelessness: how to locate temporary shelter, day center programs, and places where free meals are served; and how
to seek assistance if an elderly person is at risk of abuse /neglect or is at risk of homelessness due to eviction,
foreclosure, or utility shutoff. Several of the shelter and housing programs are then explained in greater detail.
Table of Contents
TEMPORARY SHELTER AND ADULT PROTECTIVE SERVICES ....................................................... 10-2
Office of Supportive Housing.......................................................................................................................... 10-2
TEMPORARY SHELTER ................................................................................................................................ 10-4
Project H.O.M.E............................................................................................................................................... 10-4
Domestic Violence........................................................................................................................................... 10-5
Women/Families .............................................................................................................................................. 10-5
Men .................................................................................................................................................................. 10-5
Non-Residents/ Stranded Travelers.................................................................................................................. 10-5
Non-OSH Option ............................................................................................................................................. 10-5
MEDICAL & RELATED SERVICES ............................................................................................................. 10-6
Emergency ....................................................................................................................................................... 10-6
Non-Emergency ............................................................................................................................................... 10-6
Crisis Response Centers (CRC) ....................................................................................................................... 10-6
LEGAL SERVICES ........................................................................................................................................... 10-7
FREE MEALS IN PHILADELPHIA ............................................................................................................... 10-8
North Philadelphia ........................................................................................................................................... 10-8
Center City ....................................................................................................................................................... 10-9
Northeast Philadelphia ..................................................................................................................................... 10-9
West Philadelphia .......................................................................................................................................... 10-10
Southwest Philadelphia.................................................................................................................................. 10-10
South Philadelphia ......................................................................................................................................... 10-10
DAY CENTERS................................................................................................................................................ 10-11
Philadelphia Committee to End Homelessness Day Center........................................................................... 10-11
OTHER DAY CENTER PROGRAMS .......................................................................................................... 10-12

TEMPORARY SHELTER AND ADULT PROTECTIVE SERVICES 10-2
Program Name:
Popular Names:
TEMPORARY SHELTER and ADULT PROTECTIVE SERVICES
Office of Supportive Housing
OSH; Protective Services
Address: Administration: 1315 Cherry Street, 2 nd Floor, Philadelphia, PA 19107
Telephone: Administration: 215-686-7105
Contact:
For shelter, any intake staff member. For Adult Protective Services, APS staff
answers the hotline and return messages left on the hotline outside of regular
business hours.
Intake for Single Women and
Families:
Day -- 141 N. Juniper Street, Philadelphia, PA 19107
Evening and weekends -- 1320 Arch Street, Philadelphia, PA 19107
Day -- 215-686-7150 or 215-686-7152
Intake for Single Men: 24 hours / 7 days -- 1360 Ridge Avenue, Philadelphia, PA 19107
24 hours / 7 days -- 215-236-0909
Protective Services: 1315 Cherry, Street, 1 st Floor, Philadelphia, PA 19107
Evening and weekends – 215-568-5111
24 hours / 7 days -- 215-686-5671 or 215-686-5672
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Office of Supportive Housing (OSH) is the Philadelphia agency responsible for providing comprehensive
case management, and protective, preventive and referral services to adults and families in need of temporary shelter
and affordable housing. The overall goal is to assist individuals and families to move toward independent living and
self-sufficiency.
WHO CAN IT HELP?
Adults over the age of 18, with or without children. Emancipated minors, with or without children. Limited
services provided to non-city residents and those with income above the HUD Section 8 low-income guidelines
($25,250 for a household of one, $28,300 for a family of two, etc.). Shelter services are not provided to chronically
violent, terroristic or destructive persons, anyone who has alternative housing, or persons who have not cooperated
with an OSH service plan or other requirements.
HOW DOES IT WORK?
Persons needing shelter complete an intake interview with OSH staff. After eligibility is established, a shelter
placement and case manager assignment are arranged. There are no separate services for elderly persons. Persons
who arrive at a reception site during an evening or weekend are required to complete intake within 5 days. In addition
to providing shelter through contracted private shelters and boarding homes, OSH establishes access to housing,
income assistance, health care, drug and alcohol treatment, and other services identified as needed in the client's
service plan. For shelter services, OSH charges a fee that is a percent of any household income and requires that a
percentage of household income be saved while persons are in shelter.
Persons needing relocation services from a home that has been cited unfit due to life-threatening code
violations or has been destroyed in a fire or other disaster are assisted expeditiously in securing replacement housing
when possible through OSH relocation unit (215) 686-6782.

TEMPORARY SHELTER AND ADULT PROTECTIVE SERVICES 10-3
TEMPORARY SHELTER and ADULT PROTECTIVE SERVICES
Program Name:
Office of Supportive Housing
HOW DOES IT WORK? (CONT.)
Dependent persons between the ages of 18 to 59, whether in their own homes or in other locations, who might
be abused, neglected, or exploited, may be assisted through OSH Protective Services Unit by calling 215-686-5671 or
215-686-5672. Similar services are provided by PCA for persons 60 and over. See also the PCA programs in Chapter
6.
(1) ELIGIBLE AGE: Varies (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: Varies (9) HOME VISITS: Yes
(3) HOURS: 24 hours (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call or walk in
(13) SPECIAL INFO: None
(7) INCOME ELIGIBILITY: Varies

TEMPORARY SHELTER 10-4
Program Name:
Address:
TEMPORARY SHELTER
Project H.O.M.E
1515 Fairmount Avenue
Philadelphia, PA 19130
Telephone: 215-232-1984
Fax: 215-232-7277
Web site:
http://www.projecthome.org/
WHAT IS THIS ORGANIZATION OR PROGRAM?
Project H.O.M.E. has developed a proven and effective program to assist persons in overcoming chronic
homelessness. This "continuum of care" is carefully designed to deal with the complex issues of persons with
special needs such as mental illness and addiction. The continuum consists of street outreach, a range of
supportive housing from entry-level to permanent housing, and comprehensive services, including health care,
education and employment. Project H.O.M.E also provides a brochure that lists services for the homeless.
WHO CAN IT HELP?
Project H.O.M.E.'s Outreach Coordination Center (OCC), in partnership with the City and other service
providers, coordinates outreach to people living on the streets of Philadelphia. The OCC reaches out to over 2,200
unduplicated individuals annually.
HOW DOES IT WORK?
If you see a homeless person living on the streets, please call Homeless Outreach Hotline at 215-232-1984.
To apply for Project H.O.M.E. housing, contact Melanie Bartlett, Outcome Management Specialist at
215-232-7272, ext. 3053
For more information on homeownership, contact Christa Cobb, Affordable Homeownership Program
Coordinator at 215-235-3110 ext. 5619
(1) ELIGIBLE AGE: Varies (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: noNe (9) HOME VISITS: No
(3) HOURS: Monday-Friday, 9am-2pm (10) SPANISH SPEAKING:
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call or walk in
(13) SPECIAL INFO: None
(7) INCOME ELIGIBILITY: Varies

TEMPORARY SHELTER 10-5
TEMPORARY SHELTER
The following list provides information about temporary shelter available in specific circumstances or to
specific groups of homeless people.
Domestic Violence
Philadelphia Domestic Violence HOTLINE
1-866-723-3014 or 1-866-SAFE-014
Emergency shelter, transitional housing, referral, and
legal representation
National Domestic Violence HOTLINE
1-800-799-7233
Women/Families
Office of Supportive Housing (OSH)
141 N. Juniper Street
215-686-7150
8 am - 4 pm, Mon – Fri
Eliza Shirley House/Salvation Army
1320 Arch Street
215-568-5111
AFTER 4 pm, Holidays, & Weekends:
Men
Ridge Avenue Center/ RHD
24-Hour OSH Intake
1360 Ridge Avenue
215-236-0909
Non-Residents/ Stranded Travelers
Traveler’s Aid Society
1201 Chestnut Street, 7th Floor
215-523-7580
Mon.-Fri. 8:30am-5pm
Non-OSH Option
Sunday Breakfast Association
302 North 13th Street
Beds $2.50/night after 30 days
215-922-6400

MEDICAL & RELATED SERVICES 10-6
MEDICAL & RELATED SERVICES
Go to emergency room.
Emergency
Mary Howard Health Center
125 South 9th Street
215-592-4500
Hours by Appointment: Mon-Fri 8:30-
11:30am
Walk-In: Mon-Wed 12:45-3:30pm; Tues
1-3:30pm for psychological services
Non-Emergency
Fairmount Health Center
1412 Fairmount Avenue
215-235-9600
Mon-Fri 8:30am-5pm Walk-ins welcome
Fairmount Health Center-Our Brother’s Place
907 Hamilton Street
215-978-2892
Tues & Thurs 9am-4pm; Thurs 7-8:30pm
Hall Mercer CRC- Pennsylvania Hospital
245 S. 8th Street (between Locust & Spruce)
215-829-LIFE (5433)
Crisis Response Centers (CRC)
Mercy Hospital of Philadelphia CRC
501 S 54th Street (54th & Cedar Street)

LEGAL SERVICES 10-7
Homeless Advocacy Project
215-532-9595 or 1-800-837-2672
Weekly free legal clinics. Call for info or visit
www.homelessadvocacyproject.org
LEGAL SERVICES
Community Legal Services
1424 Chestnut Street
215-981-3700
Walk-in: Mon-Fri 9am-12pm
Landlord problems: Mon & Wed 9am-12pm
Public housing/Sect. 8: Tues & Thurs 9am-12pm
Community Legal Services
3638 N. Broad Street
215-227-2400
Walk-in: Mon, Wed, Fri 9am-12pm

FREE MEALS IN PHILADELPHIA 10-8
FREE MEALS IN PHILADELPHIA
Many churches and some other organizations serve free meals. This list is accurate as of January 2006. For
updates, contact the Philadelphia Committee to End Homelessness (215-232-2300).
North Philadelphia
Weekdays
Church of the Advocate
18th & Diamond Sts. (215)236-
0568
12:00-2:00pm
Wed
Thankful Baptist
17th & Allegheny Sts. (215)229-
5024
11:30am-1:00pm
MTWTh
Bright Hope Baptist
12th & Cecil B. Moore (215)232-
6004
6:00-6:45pm
Thurs
Second Pilgrim
854 N. 15th St. (215)763-5821
5:00-6:00pm
MWF
Jehovah Jireh Ministries
2501 W. Master St. (215)769-
2870
11:00am -1:00pm
Sat
Geiger Memorial B. Church
2543 W Lehigh Ave. (215)229-
2967
7:15am
Tues
Baptist Women’s Center
1428 W. Poplar St. (215)235-8070
12:00-1:00pm
Haven Memorial UM Church
2301 W. Oxford St. (215)765-
7119
12:00-1:00pm
Sat & Sun
Sun
St. Vincent Dining Room
115 E. Price St. (215)438-1514
1:00-2:00pm
.
Helping Hand Rescue Mission
610 N. 6th St. (215) 627-1656
1:30pm-Service with meal after.
Show up at 12:30pm for a ticket
Harambe Baptist Church
5648 Chew Ave. (215)849-8693
12:30-1:45pm

FREE MEALS IN PHILADELPHIA 10-9
FREE MEALS IN PHILADELPHIA
Center City
Everyday
Our Brother’s Place (Men only)
907 Hamilton St. (215)236-7024
Breakfast: 7:30-8:30am, Lunch:
12:00-1:00pm, Dinner: 5:00-
6:00pm
Must have OBP ID made if you
do not stay there.
MWSun
Chosen 300 Ministries
1116 Spring Garden St.
(215)765-9806
MW: 6:00pm Fri: 6:00 (only 1st,
3rd &5th Fri.), Sun: 10:00am
Fellowship and meal
Mercy Hospice (Women &
children)
334 S. 13 St. (215)545-5153
Mothers with children: 11:00-
11:15am
Single women: 12:00-12:45pm
MonSun
Food Not Bombs
20th & Vine Sts. (across from
Free Library)
Mon: 7:00pm, Sun: 5:00pm.
Sunday Breakfast Association
302 N. 13 St. (215)922-6400
Breakfast: 7:00am
Lunch: 12:30pm
Dinner: 6:30pm
TuTh
Old St. Joseph’s (Men only)
4th and Walnut Sts. (215)923-
2381
12:45pm
Weekdays
St. John’s Hospice (Men only)
1221 Race St. (215)563-7763
12:00-1:00pm
Northeast Philadelphia
Everyday
St. Francis Inn
2441 Kensington Ave. (215)423-
5845
MTWTh: 4:30-6pm, FSaSu:11:30-
1:00pm
TWTh: 10:00-11:00am bag
breakfast
Wed
Campbell AME Church
1657 Kinsey St. (215)288-2748
1:00pm
TWTh
Temple Presbyterian Church
1300 N. 7th St. (215)232-9777
12:00-2:00pm

FREE MEALS IN PHILADELPHIA 10-10
FREE MEALS IN PHILADELPHIA
West Philadelphia
MTW
Our Mother of Sorrows
1030 N. 48th St. (215)878-0875
11:30am-12:30pm
ThFri
Lombard Central Presbyterian
42nd & Powell Aves. (215)222-3044
10:00-11:00am
Mon
Penn Newman Center
3720 Chestnut St. (215)898-7575
6:00pm
ThSat
St. Mary’s Church/Hamilton Village
3916 Locust Walk, (215)386-3916
Thurs: 6:00pm, Sat: 12:00pm
sandwiches
Tues
Bible Way Baptist Church
52nd & Master Sts. (215)477-0778
12:30-2:30pm
Thurs
Resurrection Baptist Church
54th & Lansdowne Aves.
(215)473-9427, 1:00-2:00pm
University Lutheran Church
(HIV+ only), 37th & Chestnut Sts.
(215)387-2885, 5:00pm
Fri
Woodland Presbyterian
42nd & Pine Sts. (215)386-1724
6:00pm
Wed
St. Agatha-St. James Church
38th & Chestnut Sts. (215)386-
9732
6:00pm includes medical, dental, and
legal clinics
Sun
Penn Hillel Foundation
202 S. 36th St. (215)898-7391
5:00pm
Monumental Baptist Church
50th & Locust Sts. (215)747-1414
12:00-1:00pm
Southwest Philadelphia
TuTh
Sherwood Presbyterian Church
5543 Willows Ave. (215)747-2685
12:00-1:30pm
Wed
Food Not Bombs
50th & Baltimore Aves.
6:00pm
Wed
Mount Zion Baptist Church
50th & Woodland Aves.
(215)724-0619
11:30am-1:30pm
ThFr
Southwest Com’ty Enrichment
Center
1341 S. 46th St. (215)386-8250
Thurs. (men):11:30am-1:00pm
Fri. (women):11:30am-1:00pm
MWF
Tindley Temple
750-762 S. Broad St.
(215)735-0442
11:00am-12:30pm
South Philadelphia

DAY CENTERS 10-11
Program Name:
Popular Name: PCEH, "802"
Address:
Telephone: 215-232-2300
Email:
Web site:
DAY CENTERS
Philadelphia Committee to End Homelessness Day Center
802 North Broad Street P.O. Box 15010 Philadelphia, PA 19130-0010 USA
mail@pceh.org
http://www.pceh.org/daycenter.asp
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Philadelphia Committee to End Homelessness (PECH) is dedicated to reducing the number of homeless
individuals in our city through combined prevention and intervention.
WHO CAN IT HELP?
The PCEH Day Center–known on the streets as "802"–provides a variety of immediate services for homeless
individuals intended to help them maintain self-respect and make progress in overcoming their personal struggles with
homelessness. Homeless people seek help in the Day Center located at 802 North Broad Street where their basic needs for
showers and clothing as well as guidance and support are provided. Homeless men and women can obtain access to
mailbox service, free telephone service, counseling and referrals.
HOW DOES IT WORK?
The following services are offered at the Day Center:
Men's Showers and Clothing:
Monday-Friday, 9am-Noon. Change of
clothes with shower. Men's clothing is limited, but
if someone has emergency clothing needs, staff
should be contacted to see whether extra clothing is
available. PCEH has a stock of men's dress attire in
case someone needs a suit for a job interview.
Telephones:
Monday-Friday, 9am-2pm. Free local
telephone service (215 Area Code).
Bathrooms:
Resumés:
Monday-Friday, 9am-2pm.
Monday-Friday, 9am-2pm. PCEH staff
will type up professional quality resumés for any
interested job seekers.
Peer Counseling:
Weekdays, 12:30-2:30 pm. Our peer
counselors listen to a homeless person's concerns
and help him or her sort out and address those
concerns in the best way possible. Peer counselors
can also write referrals to various programs and
services when needed. Peer counseling may be
available other days and hours during the week.
Please ask a peer counselor.
Mailing Address:
Monday-Friday, 9am-2pm. 802 offers
homeless men and women the opportunity to
receive their mail in the Day Center. Anyone
wishing to use this service must see a peer
counselor beforehand to have them review and
approve their request.
(1) ELIGIBLE AGE: Varies (8) ACCESSIBLE ACCESS:
(2) COST OF PROGRAM: None (9) HOME VISITS: No
(3) HOURS: Monday-Friday, 9am-2pm (10) SPANISH SPEAKING:
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call or walk in
(13) SPECIAL INFO: None
(7) INCOME ELIGIBILITY: Varies

OTHER DAY CENTER PROGRAMS 10-12
OTHER DAY CENTER PROGRAMS
Day center programs vary from site to site. Included among their services can be meals, clothing, case
management, nurse, lawyer, and other professionals. Group support activities such as drug and alcohol support groups
or AIDS support groups are also integrated into programs. Call the site for specific information.
FOR MEN
St. John’s Hospice
1221 Race Street
215-563-7763
Clothing & showers 8:30am Mon-Fri, case management,
and mailing address
FOR WOMEN
Mercy Hospice
334 S. 13th St.
215-545-5153
Lunch (12:00 noon-12:45pm); 11:00-11:30 women
& children intake; 12:00-12:45 single women; 1:00
case management ( have to be there for lunch to
sign up); 1:30 educational group
Clothing & showers 12-12:45pm Mon-Fri, mail,
telephone, case management & referrals
Horizon House Day Program
120 S 30 th St
215-386-3838
DAILY 9:00am to 3:00pm
This program is for persons with mental health and drug
and alcohol problems. Includes educational and
vocational departments, case managers, and group
sessions.
A New Life Consumer Center
3119 Spring Garden Street
215-243-0550
Tues-Sat 12-8pm
Recovery and peer support; laundry and showers
The Perimeter
213-217 N. 4th Street (at Arch)
Mon-Fri 8:30am-4:30pm
Showers, haircuts, other hygiene services, food,
clothing, laundry & bathroom facilities, referrals to
services, counseling, emergency shelter, and
transportation assistance
MENTAL HEALTH
FOR VETERANS
Evergreen Adult Day Program
551 E. Evergreen Ave., Wyndmoor, PA 19038
(215) 233-6309
Hours are Monday-Friday 7:30 a.m.-6:00 p.m.,
Saturday 9:30 a.m. –4:30 p.m.
Evergreen adult day program provides adult day
services to individuals needing supervision and/or
assistance due to physical or cognitive limitations.
Wide variety of recreational activities, community
outings, and intergenerational programs. Friendly,
welcoming environment; experienced, caring staff.
Special diets, nursing services, physical,
occupational and speech therapy, psychological
and psychiatric services are available. Bathing,
hairdresser, box suppers, respite care, family
caregiver support group. Transportation arranged.
Funding sources available.
Evergreen is a service of Chestnut Hill
HealthCare.
The Vet Center
801 Arch St Suite 102
215-627-0238
Psychological counseling, counseling, detox
referral, rap sessions, self help programs, peer
group support and job referrals. Vets can walk-in
from 8am to 4:30pm

Chapter 11
Community Education and Advocacy
This chapter lists the groups that are involved in community education and advocacy around the city, and
explains how you can get involved in issues of long-term importance to the aging network.
PCA maintains the PCA Aging NewsBlog with continually updated links to the latest in aging-related news
and information. If you would like to receive an e-mail reminder that briefly summarizes the day's current postings,
please send an e-mail to sspencer@pcaphl.org requesting that you be added to the PCA LIBRARY LINKS mail group,
or go to http://pcainet.blogspot.com/.
Table of Contents
GENERAL INTEREST ..................................................................................................................................... 11-2
Philadelphia Corporation For Aging................................................................................................................ 11-2
Action Alliance of Senior Citizens .................................................................................................................. 11-3
NEIGHBORHOOD ISSUES ............................................................................................................................. 11-4
Institute for the Study of Civic Values............................................................................................................. 11-4
ADVOCACY- FOR THE ELDERLY .............................................................................................................. 11-5
Center for Advocacy for the Rights and Interests of the Elderly..................................................................... 11-5
ADVOCACY- IN BOARDING, NURSING, & DOMICILIARY CARE HOMES ...................................... 11-6
CARIE Ombudsman Program.......................................................................................................................... 11-6
NIM Ombudsman Program.............................................................................................................................. 11-7
ADVOCACY – TENANT .................................................................................................................................. 11-8
Tenant Union Representation Network............................................................................................................ 11-8
ANTI-PREDATORY LENDING...................................................................................................................... 11-9
Anti-Predatory Lending Hotline ...................................................................................................................... 11-9

GENERAL INTEREST 11-2
Program Name:
Popular Name:
GENERAL INTEREST
Philadelphia Corporation For Aging
PCA
Address: 642 N. Broad St., Philadelphia, PA 19130-3409
Telephone: 215-765-9000
Contact: Maya Rasovsky, 215-765-9040
Web site:
www.pcaphl.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Philadelphia Corporation for Aging (PCA) is a nonprofit organization established in 1973 as the Area
Agency on Aging for the County and City of Philadelphia. PCA receives funds for aging services from the Older
Americans Act and the Pennsylvania Lottery through the Pennsylvania Department of Aging.
PCA's mission is to improve the quality of life for older Philadelphians and to assist them in achieving their
maximum level of health, independence, and productivity. Services for those 60 and over include: Congregate Meals,
Family Caregiver Support, Housing Services, In-Home Care (assistance with bathing, dressing, light housekeeping,
meal preparation, laundry, care management, etc.), Legal Services, Ombudsman Services, Protective Services, Senior
Centers, Senior Companions, PCA Helpline (information and referral clearinghouse), and Transportation. Services for
those 18 and older include: Community Care Option, Domiciliary Care, and Pre-Admission Assessment. Employment
Services are available to those ages 50 and older. In addition to funding direct services, PCA carries out a wide range
of planning, advocacy, program development, and service coordination activities with limited delivery of direct
services.
WHO CAN IT HELP?
PCA works with organizations representing and serving older Philadelphians to develop a comprehensive,
coordinated, and accessible system of services for individuals ages 60 and above in community and institutional
settings. Demand exceeds availability for some services funded through PCA, requiring that older persons with the
greatest need be given priority. A quarterly newsletter, Aging Update, is available at no cost. It reports on activities
and policy developments, research results, new publications and resources on the local, state, and national level.
Request for newsletters can be made to the Communications Department at the administrative office number.
The Protective Services department assists those ages 60 and over that are in danger of abuse or neglect.
Confidential requests for assistance can be made to a 24-hour hotline at 215-765-9033. Services are offered to those
unable to care for themselves, who are being abused, or who are suffering from theft or financial exploitation.
HOW DOES IT WORK?
Older persons may call the PCA Helpline daily from 8:30 am to 5:00 p.m. for information and referral on
services and benefits available. The PCA Helpline is 215-765-9040. (TDD: 215-765-9041). In addition to the
telephone service, the PCA Helpline offers a community outreach program. For more information on community
outreach, call 215-765-900 x4247.
(1) ELIGIBLE AGE: 60+ or disabled (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: Limited
(3) HOURS: 8:30 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: Varies (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: Call 215-765-9040 (13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

GENERAL INTEREST 11-3
Program Name:
Popular Name:
GENERAL INTEREST
Action Alliance of Senior Citizens
Action Alliance
Address: 2740 N. Front Street, 19133
Telephone: 215-425-6548
Contact:
Web site:
Pedro Rodriguez, Executive Director, or other staff
http://www.pasenioraction.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
Action Alliance of Senior Citizens organizes senior citizen clubs throughout Greater Philadelphia to prioritize
issues of broad and intensive concern, learn the important background and factual aspects of these issues, create
effective plans and strategies to deal with issues, and carry out realistic plans to resolve the problems.
WHO CAN IT HELP?
Action Alliance helps elderly people by working to structurally change society (through education, legal and
policy changes) to respect older adults and to assure that dignity of life exists for all people after retirement.
HOW DOES IT WORK?
Concerned elderly or case managers can call Action Alliance to find out about ongoing program activities
such as utility, legislative, or health care organizing, and the Elderly Victim Assistance Program (EVAP), and how
they can participate in these efforts to make life better for all older adults.
(1) ELIGIBLE AGE: 60+ (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: $3/year 9) HOME VISITS: Some with elderly victim assistance
program when necessary
(3) HOURS: 9:00 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: N/A. (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call 215-425-6548
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

NEIGHBORHOOD ISSUES 11-4
Program Name:
Popular Name:
NEIGHBORHOOD ISSUES
Institute for the Study of Civic Values
The Institute
Address: 1218 Chestnut St., Room 702, Philadelphia, PA 19107
Telephone: 215-238-1434; FAX 215-238-0530
Contact:
Web site:
Ed Schwartz, Director
www.phillyneighborhoods.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Institute for the Study of Civic Values is a nonprofit organization that produces research and provides
technical assistance for neighborhood organizations throughout the city on issues of community development,
economic opportunity, and citizen participation.
WHO CAN IT HELP?
Neighborhood organizations, groups and individuals interested in community development.
HOW DOES IT WORK?
The Institute has a mailing list, a newsletter, a network of email addresses, and programs that they sponsor and
co-sponsor.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: Yes
(2) COST OF PROGRAM: N/A (9) HOME VISITS: No
(3) HOURS: 9:00 to 5:00 (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: N/A (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: N/A
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

ADVOCACY- FOR THE ELDERLY 11-5
Program Name:
Popular Name:
ADVOCACY- FOR THE ELDERLY
Center for Advocacy for the Rights and Interests of the Elderly
CARIE
Address: 100 N 17th Street, Suite, 600, Philadelphia, PA 19103
Telephone: 215-545-5728
Contact:
Website:
CARIE LINE Advocate
www.carie.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
CARIE is a nonprofit organization based in Philadelphia, dedicated to improving the quality of life for older
adults. The CARIE LINE is a telephone consultation service providing information and referrals, as well as assistance
with problems and complaint resolution associated with housing, crime, abuse and social services, long term care,
healthcare, health insurance, financial issues, and legal concerns.
WHO CAN IT HELP?
Older adults and anyone who needs assistance in helping them. An older person, caregiver, or social worker
who is unsure about which agency or resource to turn to for assistance, especially in situations involving nursing
homes, personal care boarding homes, care provided in an older person’s home, health insurance problems or
suspected health care fraud.
CARIE also has an Elderly Victim Emergency Security Fund. This fund is intended to help low-income
elderly (60+) who are victims of abuse or whose homes have been broken into. The fund covers re-keying or
replacing door locks, boarding up windows, etc. The intent of the program is to provide assistance quickly. A social
worker, police officer, or other professional must call the CARIE LINE to access the fund, verify that a problem
exists, and ensure that the victim completes the waiver of liability form.
Call 215-545-5728 for referrals and information.
HOW DOES IT WORK?
(1) ELIGIBLE AGE: 60+ preferred (8) ACCESSIBLE ACCESS: Not a walk-in center
(2) COST OF PROGRAM: None (9) HOME VISITS: As needed
(3) HOURS: 9:00 a.m. to 5:00 p.m. M-F (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: None (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: Call 215-545-5728
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: None

ADVOCACY- IN BOARDING, NURSING, & DOMICILIARY CARE HOMES 11-6
ADVOCACY- IN BOARDING, NURSING, & DOMICILIARY CARE HOMES
Program Name:
CARIE Ombudsman Program
Address: 100 N 17th Street, Suite, 600, Philadelphia, PA 19103
Telephone: 215-545-5724
Contact:
Lori Walsh, Ombudsman Coordinator
Website:
www.carie.org
WHAT IS THIS ORGANIZATION OR PROGRAM?
CARIE’s Long Term Care Ombudsman Program is set up under state and federal mandate to respond
problems and complaints. It is administered by the Center for Advocacy for the Rights and Interests of the Elderly
(CARIE), and serves all ages who reside in nursing homes, personal care homes, and domiciliary care homes. The
Ombudsman is trained in the legal rights of residents in licensed Dom Care homes, personal care homes and nursing
homes, and in complaint investigation and problem solving. The primary responsibility of the Ombudsman is to
protect residents' rights by investigating and resolving problems. The goal is to empower residents and to increase the
responsiveness of governmental and social service agencies that regulate and provide services in long term care
facilities.
WHO CAN IT HELP?
Anyone concerned about a resident of a licensed personal care home, nursing home, or a domiciliary care
home - including the residents themselves, their families, friends or social workers, and facility staff can receive
information and consultation from ombudsman program staff. Ombudsman complaint handling is resident-directed,
and regardless of who calls the ombudsman program, ombudsman staff seeks the consent of the resident before
proceeding.
HOW DOES IT WORK?
Concerned individuals including residents and families, call 215-545-5724 for homes located in South,
Southwest, West, North and Center City Philadelphia. For all other Philadelphia personal care homes in boarding
homes, nursing homes and domiciliary care homes, call NIM at 215-843-0304. A complainant is not required to give
a name for the ombudsman program to investigate a complaint. The ombudsman maintains the confidentiality of
resident information. Volunteers are utilized to allow for more coverage of facilities. CARIE can assist with
• Problems related to the rights of residents of nursing and boarding homes
• Concerns about the care or treatment provided in nursing and boarding homes in areas such as
admissions, health services, drugs, food, patient funds, transfer, or discharge
• Problems with billing charges, or with Medicare and Medicaid benefits
• Requests for information about nursing home placements and services.
The program mediates disputes and investigates complaints in an attempt to resolve them; answers questions
and provides information and referrals about nursing and boarding home care and other related services; promotes
involvement in nursing and boarding home care by residents, family, and community; promotes community education
and awareness about residents' needs; coordinates efforts with other agencies and organizations; and works to make
changes over the long term by identifying issues that require continued advocacy.
(1) ELIGIBLE AGE: Any (8) PHYSICAL ACCESS: Yes
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 9:00 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: 1-5 days (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call, walk-in
(13) SPECIAL INFO: Office makes special
(7) INCOME ELIGIBILITY: None
arrangements to meet with clients.

ADVOCACY- IN BOARDING, NURSING, & DOMICILIARY CARE HOMES 11-7
ADVOCACY- IN BOARDING, NURSING, & DOMICILIARY CARE HOMES
Program Name:
NIM Ombudsman Program
Address: 7047 Germantown Avenue, Philadelphia, PA 19119
Telephone: 215-843-0304
Contact:
Emilia Xavier, Ombudsman Supervisor
Web site:
http://nim-phila.org/index.php/programs/older_adults/
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Ombudsman Program is part of the Philadelphia Long-Term Ombudsman program, which is set up under
state mandate to respond on an ongoing basis to residents' problems and complaints. It is administered as part of the
Northwest Interfaith Movement. The Ombudsman is trained in the legal rights of licensed personal-care boarding
home, domiciliary home, and nursing home residents and in negotiating skills. The primary responsibility of the
Ombudsman is to protect residents' rights through investigating and resolving problems. The goal is to empower
residents and to increase the responsiveness of governmental and social service agencies that provide services to
boarding homes.
WHO CAN IT HELP?
Anyone concerned about regulated personal care boarding homes (those licensed by the state), domiciliary
homes, and nursing homes including the residents themselves, their families, friends or social workers. This program
also gives providers assistance on most problems they encounter in operating a home or dealing with residents.
HOW DOES IT WORK?
Social workers or clients can contact NIM at 215-843-0304 for homes located in Northwest or Northeast
Philadelphia. For all other Philadelphia personal care homes in boarding homes, nursing homes and domiciliary care
homes, call CARIE at 215-545-5724. A complainant is not required to give a name. Boarding home visits are set up
regularly. Volunteers are utilized to allow for more coverage of facilities and to reduce resident's isolation. NIM can
assist with
• Problems related to the rights of residents of nursing and boarding homes
• Concerns about the care or treatment provided in nursing and boarding homes in areas such as
admissions, health services, drugs, food, patient funds, transfer, or discharge
• Problems with billing charges, or with Medicare and Medicaid benefits
• Requests for information about nursing home placements and services.
The program mediates disputes and investigates complaints in an attempt to resolve them; answers questions
and provides information and referrals about nursing and boarding home care and other related services; promotes
involvement in nursing and boarding home care by residents, family, and community; promotes community education
and awareness about residents' needs; coordinates efforts with other agencies and organizations; and works to make
changes over the long-term by identifying issues that require continued advocacy.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: No*
(2) COST OF PROGRAM: None (9) HOME VISITS: Yes
(3) HOURS: 9:00 a.m. to 5:00 p.m. (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: 1 to 5 days (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: Yes
(6) INTAKE PROCEDURE: Call, walk in
(13) SPECIAL INFO: * Office makes special
(7) INCOME ELIGIBILITY: None
arrangements to meet with clients.

ADVOCACY – TENANT 11-8
Program Name:
Popular Name:
ADVOCACY – TENANT
Tenant Union Representation Network
TURN
Address: 1315 Walnut Street, 3rd Floor Philadelphia, PA 19107
Telephone: 215-940-3912
Web site:
http://www.rturn.net/
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Tenant Union Representative Network (TURN) advances and defends the rights and interests of tenants
and homeless people. TURN organizes members, tenant groups, communities, community leaders, and others to fight
for justice in housing to assure fair treatment and respect for tenants and homeless people. TURN also provides
financial assistance, social services, information and referral services. These services help organize and empower
tenants and homeless people to advance their housing rights for themselves and their families, so they can access and
maintain decent housing.
WHO CAN IT HELP?
TURN serves Philadelphia tenants and the homeless, conducting free workshops and classes that educate
tenants about their legal rights and responsibilities. These workshops are held every weekday at 10:00 A.M., 12:30
P.M., and 5:00 P.M. at the TURN office.
Counselors meet on an individual basis with tenants who have attended workshops to assist them in resolving
housing-related issues. We also counsel tenants or answer simple questions on the phone for people who are lockedout
or have had their utilities shut-off.
TURN’s Fair Housing Action Center investigates discrimination in rental or purchase of housing. For more
information on housing discrimination. If you think that you may have been a victim of discrimination, call us at
1-888-KEPT-OUT (1-888-537-8688).
Experienced tenant organizers from TURN meet with tenant groups interested in forming a tenant council at
their buildings, help tenant leaders recruit members to the tenant union, identify an agenda and action plan for their
buildings, negotiate with management, and build an effective tenant union. Well organized tenant unions have better
success with getting repairs, and with successfully dealing with other rental problems. For more information contact
TURN’s organizers at 215-940-3912.
HOW DOES IT WORK?
TURN is a union of people from all sections of Philadelphia who live in rented housing, Members support
each other in efforts to improve quality of their housing, and fairness in relationships with landlords. TURN members
negotiate with landlords, meet with government officials, participate in public protests, educate other tenants about
how to improve the situation of tenants in the city, let other tenants know what is going on and how they can get
involved. To join TURN and unite your voice with the many others who want to improve housing conditions by
promoting economic justice refer to the web site: http://ourturn.net/citywideunion.htm
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: N/A
(2) COST OF PROGRAM: None * (9) HOME VISITS: N/A
(3) HOURS: (10) SPANISH SPEAKING:
(4) WAITING PERIOD: N/A (11) INFO GIVEN ON PHONE: N/A
(5) MONTHS OPEN: N/A (12) APPOINTMENTS NEEDED: N/A
(6) INTAKE PROCEDURE: N/A
(13) SPECIAL INFO
(7) INCOME ELIGIBILITY: N/A

ANTI-PREDATORY LENDING 11-9
Program Name:
Popular Name:
ANTI-PREDATORY LENDING
Anti-Predatory Lending Hotline
Don't Borrow Trouble Hotline
Address: 42 So. 15th St, 2nd Floor, Philadelphia, PA 19143
Telephone: 215-523-9520
Contact:
Intake
WHAT IS THIS ORGANIZATION OR PROGRAM?
The Anti-Predatory Lending Hotline, also known as the “Don’t Borrow Trouble” Hotline is part of a
comprehensive strategy by the City of Philadelphia to combat predatory lending. The Anti-Predatory Lending Hotline
is operated by Philadelphia Legal Assistance (PLA) and funded by the Office of Housing and Community
Development (OHCD). Hotline staff answer questions or make appropriate referrals to assist those who are thinking
about a home improvement or debt consolidation loan or those who have already entered into a predatory loan. If you
are having trouble paying high monthly mortgage payments or high monthly loan payments for home improvements
or debt consolidation, you may have a predatory loan. If the loan is not predatory you will still receive counseling.
WHO CAN IT HELP?
The Anti-Predatory Lending Hotline is available to any person who has questions about taking a new loan or
making payments on an existing loan. The elderly are often targets of predatory home improvement contractors
and/or lenders. Seniors who are seeking home improvement or debt consolidation loans, often own their houses free
and clear. They have paid off their mortgages, thus there is a lot of equity in the property. This is a perfect situation
for a predatory home improvement contractor and/or lender, because the loan is SECURED by the house. If you fail
to make the monthly payment, you may lose your house. Often these dishonest contractors and lenders will sweet
talk the elderly into loans that they can not possibly afford, because money is needed desperately for a major home
repair, funeral or many other kinds of expenses. After the senior realizes that the monthly payments are beyond his or
her financial resources, they know that the friendly contractor’s or lender’s loan which seemed too good to be true,
indeed was! This happens to people of all ages. No one should be embarrassed to call the Anti-Predatory Hotline for
help at 215-523-9520.
HOW DOES IT WORK?
Older persons in need of help should call the Anti-Predatory Hotline at 215-523-9520. A Hotline worker will
talk to them about their situation. The Hotline will be answered 24 hours a day 7 days a week. It is best to call
between 9am and 5pm to get a live person. At any time, the hotline counselors may be busy answering other callers.
If so, you will be asked to leave your name and telephone number in a voice mail message. Hot line is free and is
geared to help seniors.
(1) ELIGIBLE AGE: Any (8) ACCESSIBLE ACCESS: N/A
(2) COST OF PROGRAM: None (9) HOME VISITS: Can be arranged
(3) HOURS: 24 hours a day, 7 days a week (10) SPANISH SPEAKING: Yes
(4) WAITING PERIOD: Only if a voice mail is left (11) INFO GIVEN ON PHONE: Yes
(5) MONTHS OPEN: All year (12) APPOINTMENTS NEEDED: No
(6) INTAKE PROCEDURE: Call
(13) SPECIAL INFO:
(7) INCOME ELIGIBILITY: 80% median defined by HUD

Index
2007 Poverty Level Guidelines........................................................................................................................ 1-20
Additional Fuel Funds (Private)....................................................................................................................... 8-10
Adult Protective Services, and temporary shelter ........................................................................................... 10-2
Advocacy – Tenant .......................................................................................................................................... 11-8
Advocacy- for the Elderly................................................................................................................................ 11-5
Advocacy- In Boarding, Nursing, & Domiciliary Care Homes....................................................................... 11-6
Affordable Housing Resources........................................................................................................................... 2-1
Anti-Predatory Lending ................................................................................................................................... 11-9
Assistance for Homeowners' Mortgage Payments........................................................................................... 4-15
Assistance for Homeowners, heating .............................................................................................................. 8-18
Assistance For Tenants, heating ...................................................................................................................... 8-17
Assistance, electricity cost .............................................................................................................................. 8-13
Assistance, fuel cost .......................................................................................................................................... 8-5
Assistance, heating ............................................................................................................................................ 5-6
Assistance, natural gas cost ............................................................................................................................. 8-16
Assistance, telephone cost................................................................................................................................ 8-20
Assistance, utility and weatherization ............................................................................................................... 8-1
Assistance, water cost ..................................................................................................................................... 8-15
Assistance, weatherization .............................................................................................................................. 8-22
Boarding, Nursing, & Domiciliary Care Homes, advocacy in ........................................................................ 11-6
Buildings In Philadelphia, subsidized ............................................................................................................... 2-9
Community Development Corporations (CDCs)............................................................................................. 3-19
Community Education and Advocacy ............................................................................................................. 11-1
Conservation, water ........................................................................................................................................ 8-26
Consumer Disputes ............................................................................................................................................ 9-9
Conversion Mortgage, home equity .................................................................................................................. 7-9
Coordinated Services ......................................................................................................................................... 8-4
Counseling Services, housing ........................................................................................................................... 3-6
Day Center Programs, other .......................................................................................................................... 10-12
Day Centers.................................................................................................................................................... 10-11
Definitions of Terms .......................................................................................................................................... 1-7

INDEX
INDEX-2
Department of Licenses and Inspections.......................................................................................................... 4-16
Directory Of Subsidized Housing Facilities ...................................................................................................... 2-5
Discounts, fuel oil ........................................................................................................................................... 8-12
Discounts, heating oil ...................................................................................................................................... 8-12
Discounts, utility ............................................................................................................................................. 4-20
Discrimination.................................................................................................................................................. 9-12
Discrimination, in housing .............................................................................................................................. 9-14
Dispute Mediation............................................................................................................................................ 9-10
Disputes, consumer ........................................................................................................................................... 9-9
Disputes, how to resolve ................................................................................................................................... 9-1
Domiciliary Care................................................................................................................................................ 7-4
Electricity Cost Assistance............................................................................................................................... 8-13
Elevator Safety................................................................................................................................................... 5-9
Eligibility Charts, income ................................................................................................................................ 1-21
Escrow Agent In Rent Disputes ....................................................................................................................... 5-10
Family Care........................................................................................................................................................ 7-5
Federally Subsidized Housing Programs ......................................................................................................... 1-16
Financing Modifications .................................................................................................................................... 6-8
Finding Available Accessible Housing.............................................................................................................. 5-2
First Places To Go For Help, The ...................................................................................................................... 3-2
Free Meals in Philadelphia............................................................................................................................... 10-8
Fuel Cost Assistance .......................................................................................................................................... 8-5
Fuel Funds (Private), additional ...................................................................................................................... 8-10
Fuel Oil Discounts ........................................................................................................................................... 8-12
Gas Cost Assistance ........................................................................................................................................ 8-16
General Interest, community education and advocacy..................................................................................... 11-2
Heating Assistance for Homeowners ............................................................................................................... 8-18
Heating Assistance For Tenants....................................................................................................................... 8-17
Heating Assistance............................................................................................................................................. 5-6
Heating Oil Discounts...................................................................................................................................... 8-12
Home Equity Conversion Mortgages................................................................................................................. 7-9
Home Improvement Grants................................................................................................................................ 4-3
Home Improvement Loans................................................................................................................................. 4-6
Home Modification Programs............................................................................................................................ 6-1
Home Modifications ........................................................................................................................................ 6-15

INDEX
INDEX-3
Home Repair Contractors................................................................................................................................. 4-10
Homeless, Medical & Related Services for the ............................................................................................... 10-6
Homeless, services for the ............................................................................................................................... 10-1
Homeowners, heating assistance for ............................................................................................................... 8-18
Homeownership ................................................................................................................................................. 4-1
Housing Alternatives.......................................................................................................................................... 7-1
Housing Counseling Services ............................................................................................................................ 3-6
Housing Discrimination ................................................................................................................................... 9-14
Housing Facilities, directory of subsidized ....................................................................................................... 2-5
Housing Programs in Philadelphia, rental ......................................................................................................... 2-1
Housing Programs, federally subsidized ......................................................................................................... 1-16
Housing Resources, affordable available .......................................................................................................... 2-1
Housing Resources, other ............................................................................................................................... 4-23
Housing Rights, rental ....................................................................................................................................... 5-4
Housing Standards, rental ................................................................................................................................. 5-3
Housing, finding available accessible ............................................................................................................... 5-2
Housing, public................................................................................................................................................ 2-69
Housing, rental .................................................................................................................................................. 5-1
How To Resolve Disputes.................................................................................................................................. 9-1
Income Eligibility Charts................................................................................................................................. 1-21
In-Home Care..................................................................................................................................................... 7-3
In-Home Support................................................................................................................................................ 7-7
Installment Payments, property tax ................................................................................................................. 4-18
Insurance .......................................................................................................................................................... 4-13
Introduction, Home Modification Programs...................................................................................................... 6-2
Introduction, Using This Guide ......................................................................................................................... 1-3
Landlord-Tenant Issues.................................................................................................................................... 9-15
Language Interpretation, What Do You Do If Your Client Does Not Speak English? ..................................... 1-6
Legal Services For Tenants................................................................................................................................ 9-8
Legal Services..................................................................................................................................8-27, 9-2, 10-7
Lending, anti-predatory ................................................................................................................................... 11-9
Long Term Care Assessment ............................................................................................................................. 7-2
Long Term Care Options ................................................................................................................................... 7-3
Meals in Philadelphia, free............................................................................................................................... 10-8
Meal Programs, satellite and senior community centers ................................................................................... 3-3

INDEX
INDEX-4
Medical & Related Services, for the homeless ................................................................................................ 10-6
Mental Disabilities, personal care referrals for people with ............................................................................. 7-8
Mental Health Care ............................................................................................................................................ 7-6
Modification Programs, home............................................................................................................................ 6-1
Modification Programs, home, introduction ...................................................................................................... 6-2
Modifications, financing ................................................................................................................................... 6-8
Modifications, home ........................................................................................................................................ 6-15
Mortgage Payments, assistance for homeowners............................................................................................. 4-15
Mortgages, home equity conversion ................................................................................................................. 7-9
Natural Gas Cost Assistance (PGW)................................................................................................................ 8-16
Neighborhood Issues........................................................................................................................................ 11-4
Oil, fuel discounts ............................................................................................................................................ 8-12
Other Day Center Programs........................................................................................................................... 10-12
Other Housing Resources................................................................................................................................. 4-23
Personal Care Referrals For People With Mental Disabilities........................................................................... 7-8
Pest Control Services ....................................................................................................................................... 4-22
Property Tax Freeze......................................................................................................................................... 4-19
Property Tax Installment Payments ................................................................................................................. 4-18
Property Tax Rebate......................................................................................................................................... 4-17
Public Housing................................................................................................................................................. 2-69
Rebate, property tax ........................................................................................................................................ 4-17
Rebate, rent ..................................................................................................................................................... 5-11
Related Services, and Medical for the homeless.............................................................................................. 10-6
Relocation Services.......................................................................................................................................... 9-16
Rent Rebates .................................................................................................................................................... 5-11
Rental Housing Programs in Philadelphia ......................................................................................................... 2-1
Rental Housing Rights ....................................................................................................................................... 5-4
Rental Housing Standards.................................................................................................................................. 5-3
Rental Housing................................................................................................................................................... 5-1
Satellite Meals Programs, and senior community centers ................................................................................. 3-3
Senior Community Centers and Satellite Meals Programs ................................................................................ 3-3
Services for the Homeless................................................................................................................................ 10-1
Shelter, temporary ........................................................................................................................................... 10-4
Shelter, temporary and adult protective services ............................................................................................. 10-2
Subsidized Buildings In Philadelphia ................................................................................................................ 2-9

INDEX
INDEX-5
Subsidized Housing Facilities, directory of ...................................................................................................... 2-5
Subsidized Housing Programs, federal ............................................................................................................ 1-16
Telephone Assistance....................................................................................................................................... 8-20
Temporary Shelter and Adult Protective Services ........................................................................................... 10-2
Temporary Shelter............................................................................................................................................ 10-4
Tenant, advocacy ............................................................................................................................................. 11-8
Tenant-Landlord Issues.................................................................................................................................... 9-15
Tenants, heating assistance for ........................................................................................................................ 8-17
Tenants, legal services for ................................................................................................................................. 9-8
Terms ................................................................................................................................................................. 1-7
The First Places To Go For Help ....................................................................................................................... 3-2
Translation, What Do You Do If Your Client Does Not Speak English?.......................................................... 1-6
Using This Guide ............................................................................................................................................... 1-1
Utility and Weatherization Assistance............................................................................................................... 8-1
Utility Discounts ....................................................................................................................................... 4-20, 5-7
Utility Offices .................................................................................................................................................... 8-3
Water Conservation.......................................................................................................................................... 8-26
Water Cost Assistance ..................................................................................................................................... 8-15
Weatherization Assistance ............................................................................................................................... 8-22
What Do You Do If Your Client Does Not Speak English?.............................................................................. 1-6