The Domtar Difference - PIMA

The Domtar Difference
“Tapping the intelligence of the
experts, our employees”

Points of Interest
• Mill Description
• Philosophy Training
Phil
– The Three Pillars
Phil
– Moment of Truth
Phil
– Café de Margo
• Kaizen

The Ashdown Mill
• Mill is located in
Southwest Arkansas
on 2,553 acres
• Employs 1,232 people
• Capacity
875,000 tons per year of
uncoated free sheet
175,000 tons per year of
market pulp

The Ashdown Mill
• Four paper machines
• One of the largest converting operations in
North America

Domtar’s Mission
• To meet the ever-changing needs of
our customers;
• To provide shareholders with
attractive returns; and
• To create an environment in which
shared human values and personal
commitment prevail.

Introducing Phil
• The Three Pillars
The philosophy
foundation that inspires
and motivates the
workforce.
• Moment of Truth
The ability to organize
ourselves to ensure
satisfied customers.
• Café de Margo
Equipping the
leadership to meet
human challenges.

Phil’s Three Pillars
SHAREHOLDERS
CUSTOMERS
EMPLOYEES
These three essential elements, each one linked to the next,
are the engine that drives our success.

The Phil Values
• Respect for others
• Creativity and
Innovation
• Perseverance and
Integrity
• Professionalism
and Integrity
• Leadership
• Judgment and
Rigor
• Entrepreneurship
and Initiative
• Commitment

Phil at work
• In 14-months, all mill employees
completed the two-day training.
• Managers met with every group over
lunch to address any questions.
• Not the “flavor of the day” – it’s what
makes Domtar different.

Phil – Moment of Truth Training
• One-day training that emphasizes the
importance of the customer
• All employees participate
• Managers committed
Attend each kick-off session

Phil – Café de Margo Training
• Training geared for employees in a
supervisory role.
• Provides the necessary tools to
effectively address employee issues.

What mill employees have to say
about Phil…
• “ Phil impacts the
mill in many ways
… for Ashdown
employees, it’s
becoming a way of
life.”
Tammy Waters,
Communications
Coordinator

What mill employees have to say
about Phil…
• “Phil allows us to realize
that in order for us to be
successful, we must share
certain human values and
integrate them in to our
daily activities. Every
Domtar employee is trained
on Phil which shows that
the company is committed
to the program. It is a very
worthwhile and satisfying
experience.”
Randy Gerber, IT

Kaizen
• Utilizes the intelligence of the workforce to
achieve continuous improvement.
Provides the tools and means through
creativity and innovation
• To date, 6 Kaizen sessions and 11 Q&P
sessions have been conducted.
• In 2002, the 2002 Annual Return = 2200%!

The Continuous Process at Work

What mill employees say about
Kaizen…
• “I I think Kaizen is a
very good program. It
has given me a better
view of how to make
my job easier and
more efficient. The
main thing I learned is
that we all have a say
and we all need to be
heard.”
Wayne Hickerson,
#61 Paper Machine

What mill employees have to say
about Kaizen…
• “The Kaizen experience
was a very good
problem solving tool
which also allows
employees from
various areas of the mill
to interact. With that
interaction, I personally
have learned more
about the papermaking
process in 2-weeks 2
than I have in 24-
years.”
Tommy Martin,
Converting

Domtar’s Ashdown Mill is
creating the path for the future!