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servicing<br />
<strong>Hino</strong> launches<br />
maintenance agreements<br />
<strong>Hino</strong> Australia has announced the introduction of its comprehensive Maintenance Agreement<br />
program, newly-developed to provide truck owners with the correct level of mechanical<br />
servicing for their specific operational needs and budget.<br />
The new Maintenance Agreement program<br />
began in January and provides customers<br />
with the choice of four distinct mechanical<br />
service regimes.<br />
Maintenance Agreements are a part of <strong>Hino</strong>’s<br />
wider ‘Total Protection’ suite of products<br />
and services – linking a range of after-sales<br />
initiatives offered by <strong>Hino</strong> Australia, including<br />
the company’s new Roadside Assist program.<br />
According to <strong>Hino</strong> Australia Divisional Manager,<br />
Product Support and Business Development,<br />
Greg Bleasel, <strong>Hino</strong> Maintenance Agreements<br />
are another way that <strong>Hino</strong> is making truck<br />
ownership more economical for business<br />
owners and managers.<br />
“<strong>Hino</strong> Australia recognises that a one-size-fitsall<br />
approach isn’t the best way to deal with<br />
truck maintenance, and has developed the<br />
four-level program to satisfy all types of vehicle<br />
usage,” Mr Bleasel said.<br />
“Not all trucks are used in the same way or<br />
under the same conditions. A truck covering<br />
large distances in the outback in extreme heat<br />
and dust will likely need a different maintenance<br />
schedule than a short-haul metro delivery truck.<br />
“<strong>Hino</strong> Maintenance Agreements cater for these<br />
different customers by providing a level of<br />
service that suits their needs and budget.”<br />
Level 1 provides standard scheduled servicing<br />
(as per the manufacturer’s recommendation),<br />
with all work performed by <strong>Hino</strong> factory-trained<br />
technicians using <strong>Hino</strong> genuine parts.<br />
The second level of maintenance adds the<br />
replacement of consumables (such as belts,<br />
hoses, globes and wiper blades) to those<br />
items included with the log book service.<br />
Level 3 servicing additionally offers the<br />
replacement of brake and clutch parts, as<br />
well as selected fuel system, suspension<br />
and driveline parts.<br />
“<strong>Hino</strong> Australia<br />
recognises that a onesize-fits-all<br />
approach<br />
isn’t the best way to deal<br />
with truck maintenance”<br />
Level 4 provides the most extensive servicing<br />
and covers all items available in levels 1 to<br />
3, adding comprehensive repair of major<br />
mechanical components, including the engine<br />
and transmission.<br />
A fixed monthly cost is charged for all four levels<br />
of service, meaning that owners can avoid<br />
unexpected repair costs and maintain tight<br />
control of their maintenance budgets.<br />
Torque<br />
15
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