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Volume 9 <strong>APRIL</strong>/MAY 2001 Number 3<br />

Second Worldwide Quality Service Contest semifinalists, organizers and service executives.<br />

Circled from left to right are 1) bronze winner Doug Eggenburg, 2) silver winner Alberto Luis<br />

Perero, 3) gold winner Kenneth Mueller-Rasmussen.<br />

Eleven finalists in <strong>Toshiba</strong>’s Second<br />

Worldwide Quality Service Contest were<br />

flown to Japan in March to compete for<br />

<strong>Toshiba</strong>’s coveted gold, silver and bronze Service<br />

Awards. These outstanding finalists<br />

emerged from a field of approximately 3500<br />

<strong>Toshiba</strong> technicians who qualified for the worldwide<br />

competition.<br />

The Gold went to Kenneth Mueller-Rasmussen<br />

of Denmark.<br />

The Silver to Alberto Luis Perero of Argentina.<br />

The Bronze to Douglas Eggenburg of the USA.<br />

The contest drew entrants from all <strong>Toshiba</strong><br />

regions:<br />

USA and Latin America (TABS)<br />

Canada (TCL)<br />

Europe (TEG)<br />

Australia New Zealand (TAP)<br />

Asia, Middle East and Africa (TSP)<br />

Russia, Hong Kong and Taiwan (FE)<br />

Japan (TIE & TOCT)<br />

Copyright 2001 <strong>Toshiba</strong> American Business Solutions, Inc., Electronic Imaging Division. This publication is proprietary and confidential and is for the use of authorized dealers of the TABS Electronic Imaging Division. Its unauthorized use is<br />

prohibited. TABS EID makes no express or implied warranty, including implied warranties of merchantability or fitness for a particular use, with regard to this publication and disclaims any claim arising by reason of the possession of use thereof.


Page 2 <strong>APRIL</strong>/MAY 2001 Vol.9 No.3<br />

The contest is designed to measure the skills<br />

of technicians who service <strong>Toshiba</strong> products<br />

and to recognize and honor those with outstanding<br />

product maintenance knowledge.<br />

At TABS, each participating dealer and international<br />

distributor selected a “champion”<br />

to compete in the contest. The champions<br />

took a written exam covering current product<br />

lines including copiers, facsimiles, color,<br />

networking, controllers and accessories.<br />

gineering offices, we had 90 minutes to answer<br />

50 questions on a written exam. Then<br />

we had the practical test — the troubleshooting<br />

—- which took 60 minutes. I found 10<br />

faults in about 35 minutes. After lunch we had<br />

90 minutes to do a PM.<br />

“During the faultfinding and the PM we had<br />

our own private judge watching over us.”<br />

The highest-scoring champion from each of<br />

the four Service regions and one from the<br />

international distributors were then given a<br />

second written exam and the two top-scoring<br />

finalists from that exam were flown to<br />

Japan for the final competition.<br />

In Japan, the finalists took a written test, performed<br />

a troubleshooting exercise and conducted<br />

a PM, all under the watchful eyes of<br />

individual judges.<br />

First-place winner, Kenneth Mueller-<br />

Rasmussen, a technician for Horsens<br />

Kantor Teknic A/S, in Denmark, said that he<br />

prepared for the contest by studying service<br />

manuals and handbooks, reading technical<br />

specifications, and by “getting to know the<br />

machines.”<br />

Regarding the trip agenda, he said, “We arrived<br />

in Tokyo on Sunday afternoon and were<br />

directed to our hotel. The next morning, after<br />

an opening ceremony at the company’s en-<br />

Commenting on Japan, he said, “There are<br />

so many people, and they are everywhere, in<br />

their cars, going by train, walking… and everyone<br />

is smiling and acting so polite. In Japan<br />

there are 12 million people: in my city<br />

there are 55,000!”<br />

Second-place winner, Alberto Luis<br />

Perero of Ranko S.A., Argentina, said that<br />

he was enticed to join the contest because<br />

he wanted to visit a place as distant as Japan<br />

and he wanted to see the company’s<br />

design and manufacturing facilities.<br />

“I prepared for the contest by reviewing the<br />

main points of the courses that I took, and I<br />

also reviewed the manuals, Tech Nets, and<br />

the bulletins.” Perero said.<br />

“The contest was very well planned and organized<br />

and an experience I will never forget.<br />

There was great comradery between the<br />

participants and the people who organized<br />

the contest. At the presentation ceremony we<br />

also had an opportunity to meet all of <strong>Toshiba</strong>


Vol. 9 No. 3 <strong>APRIL</strong>/MAY 2001 Page 3<br />

TEC’s executives and the service managers<br />

from <strong>Toshiba</strong>’s subsidiaries.<br />

“I was very surprised and pleased to receive<br />

the second place awards — the medal, the<br />

trophy and the watch —- because I had only<br />

worked with the <strong>Toshiba</strong> line for about four<br />

years.<br />

“Upon my return home I received compliments<br />

from all our employees and customers.<br />

My company also ran a story about me<br />

on our web site.”<br />

“The people at <strong>Toshiba</strong> made our visit very<br />

special. I appreciate everything that they<br />

did for us. And I will enter the contest again<br />

next year.”<br />

During their five-day stay in Japan the finalists<br />

were given guided tours to various<br />

parts of the country. They visited Mt. Fuji,<br />

sailed on a catamaran, and wore kimonos<br />

at a Japanese-style dinner and dined on<br />

sushi. They also had an opportunity to<br />

sightsee and visit the <strong>Toshiba</strong> factory and<br />

science museum.<br />

Doug Eggenburg, third-place winner,<br />

works for California Office Systems, Inc., in<br />

Long Beach, California. He said that his<br />

service manager entered him in the competition<br />

because he felt he could win.<br />

George Colborn, TABS Vice President,<br />

Service said, “The contest affords <strong>Toshiba</strong><br />

several important benefits.”<br />

“I didn’t do anything special to prepare for<br />

the contest,” Doug said. “I was very surprised<br />

that I won the US competition because I really<br />

didn’t do much studying. I’m just lucky to<br />

have a good memory.<br />

“I felt the written exam was the most difficult<br />

part of the contest in Japan because it dealt<br />

with theory, and it was closed book. The<br />

contest was well organized and fair. They<br />

gave us plenty of time to finish our tasks.<br />

“I really enjoyed meeting all the other contestants.<br />

We all had the same service stories<br />

to tell.<br />

“First, it gives us an opportunity to recognize<br />

and reward our most talented technicians,<br />

which is an incentive to others to<br />

enhance their service skills.<br />

“The contest also gives us an opportunity<br />

to collect comments and opinions about<br />

Service issues from the thousands of technicians<br />

in our networks. We then combine<br />

this information with our various dealer<br />

service surveys to expand our support<br />

functions.<br />

“The Worldwide Quality Service Contest<br />

is a worldwide win-win program that benefits<br />

our technicians, our dealers and, most<br />

importantly, our customers.”


Page 4 <strong>APRIL</strong>/MAY 2001 Vol. 9 No 3<br />

FC15 / 22 / 25P ERROR CODES<br />

1) The following error codes have been added to the FC15/22/25P Service Handbook.<br />

Classification Error Code Content<br />

Other service calls C9B Main-CPU protocol error<br />

C9D<br />

IMC-CPU protocol error<br />

2) If C9B or C9D occurs, call the <strong>Toshiba</strong> Color Support Center and give them the<br />

following codes.<br />

Code Content Example<br />

1. 08-267 C9B/C9D error history display WW XX YY ZZ<br />

2. 08-900 Sofware version (SIC) T310Sxx-180<br />

3. 08-902 Engine ROM version (LGC) T310M14<br />

4. 08-903 Enginer ROM version (IMC) T310IMC14<br />

Note: Support for the C9B/C9D error history display is version 180 or<br />

higher.<br />

GL-1010 PARTS LIST CORRECTION<br />

The GL-1010 parts list has been corrected as follows:<br />

P-I Error Correct<br />

1-10 44201406000 44214060000<br />

WH-PARAL-534<br />

WH-PARAL-534<br />

Error Correction


Vol. 9 No. 3 <strong>APRIL</strong>/MAY 2001 Page 5<br />

DP120F/125F SERVICE PARTS LIST CORRECTIONS<br />

Parts list illustrations are provided in the attached page 13.<br />

MODEL P-I Before Change After Change Note<br />

DP120F 2-18 —— 12089441<br />

DP125F One touch label A 1 piece<br />

DP120F 2-19 —— 12084950<br />

DP125F Book sheet A 1 piece<br />

DP120F 2-20 —— 12089442<br />

DP125F One touch label B 1 piece<br />

DP120F 2-21 —— 12089443<br />

DP125F One touch label C 1 piece<br />

DP120F 2-22 —— 12084951<br />

DP125F Book sheet B 1 piece<br />

DP120F 2-23 —— 12089444<br />

DP125F One touch label D 1 piece<br />

DP120F 2-24 —— 12089445<br />

DP125F Diect access card (L) 1 piece<br />

DP120F 2-25 —— 12089446<br />

DP125F Direct access card (R) 1 piece<br />

DP120F 2-29 —— 12089447<br />

DP125F Book sheet label A 1 piece<br />

DP120F 2-30 —— 12089448<br />

DP125F Book sheet label B 2 piece<br />

DP120F 2-31 —— 12089449<br />

DP125F Book sheet label C 1 piece<br />

DP80F / 85F PARTS LIST ADDITION<br />

A shoulder screw on the paper pickup block is now available as a service part.<br />

Page 14 attached shows revisions made on page 8 of the Parts List.<br />

MODEL P-I Before Change After Change Note<br />

DP80F 8-7 --------- 12079622 -----<br />

DP85F<br />

(ZBA-2301077)<br />

Shoulder screw


Page 6 <strong>APRIL</strong>/MAY 2001 Vol. 9 No 3<br />

DP3500 / 4500 PARTS LIST CORRECTION<br />

An error in the illustration on page 100 of the DP3500 / 4500 Service Parts List<br />

has been corrected as follows.<br />

Before After<br />

MD-5007 THICK PAPER MODIFICATION<br />

To accomodate thick paper, the following MD-5007 parts have been altered.<br />

Paper type<br />

Before Change<br />

64g~90g (17lb~24lb)sheet<br />

After Change<br />

64g~105g(17lb~28lb)sheet<br />

MODEL P-I Before Change After Change Note<br />

MD5007 2-8 A 4402292670


Vol. 9 No 3 <strong>APRIL</strong>/MAY 2001 Page 7<br />

1360 ~ 1560 / MY-1004 MYLAR TO PREVENT JAMS<br />

In the feed u-turn area, a feeding jam may occur due to guide rib wear. To<br />

prevent this, Mylar protective sheets, now supplied as service parts, should be<br />

attached to wear points --- as shown in the illustrations on page 15 attached.<br />

MODEL P-I Before Change After Change<br />

1360/70 19-22 —— 4402864600<br />

MYLAR-1360<br />

1550/60 6-61 —— 4400664370<br />

MYLAR-2-1550<br />

6-62 —— 4400664380<br />

MYLAR-3-1550<br />

6-63 —— 4400664390<br />

MYLAR-4-1550<br />

MY-1004 3-22 —— 4400664360<br />

MYLAR-1-1550<br />

SC-1 HARD DRIVE RETURNS<br />

When you return an SC-1 drive to <strong>Toshiba</strong> for core credit, you must use the<br />

proper form. You can download the form from Tech-to-Go in the Downloads ~<br />

General items ~ Forms ~ SC1 HDD RETURN FORM. The correct form is dated<br />

3/16/01. Or, the Parts Customer Service Department can fax the form to you.<br />

KR-7016 NETWORK RELAY CABLE<br />

The KR-7016 uses a network cable to connect the board to the RJ-45 Ethernet<br />

jack on the back of the copier. The earliest installations of the cable may exhibit<br />

performance problems in 100 MB networks. An upgrade is available by ordering<br />

P/N 4402-996270.<br />

The new cable can be identified by its color (white); the original cables were<br />

black. The new cables should be installed in all 100 MB installations or in environments<br />

where the user is experiencing network communication problems.<br />

LP2500 / 3500 FADED COPIES<br />

If the transfer roller (SPL pg 7-36 item 1) is installed with the transfer roller gear<br />

on the wrong side of the machine, the left side of copies will appear faded.<br />

When installed incorrectly, the roller gear contacts the drum which lifts the roller<br />

off the drum. To fix the problem, make sure the transfer roller is on the right, as<br />

shown in the illustrations on page 16 attached. Run a few copies after replacing<br />

a transfer roller to make sure the system is operating properly.


Page 8 <strong>APRIL</strong>/MAY 2001 Vol. 9 No. 3<br />

LP2500/3500 FUSER CLEANER<br />

Most fusers are cleaned by a fuser cleaning unit that has a felt wiper pad. However,<br />

the LP2500/3500 does not have a fuser cleaner. Where the wiper would<br />

normally be there is a plastic spacer that does not contact the fuser roller.<br />

In the Service Parts List (pg 7-31 Item 2) a “Wiper Assembly, Wet” (P/N 99A0725)<br />

is shown. This fuser wiper should be used when the customer prints on label<br />

stock. The Wiper Assembly is not recommended for duplex printing.<br />

The Wiper Assembly can be ordered from the Parts Department.<br />

KK-1600 SERVICE MANUAL CORRECTION<br />

On page 5-4 of the KK-1600 Service Manual, the H and L waveforms on the<br />

STP have been corrected under the second bullet (Reverse operation ---<br />

when the stapler is not at the home position.....)<br />

Power On<br />

STP paper set sensor<br />

STP staple empty switch<br />

STP home position sensor<br />

CW<br />

CCW<br />

TELEPHONE SUPPORT ADDITION FOR INTERNATIONAL (COLOR)<br />

In the January issue of Tech Net, we discussed the consolidation of our telephone<br />

support functions, and we provided a diagram of the telephone support process.<br />

At the time of publication, we did not have an international phone number for color<br />

support. We now have one: (949) 753-1182. The diagram on the following page<br />

has been amended to include this number.


Vol. 9 No 3 <strong>APRIL</strong>/MAY 2001 Page 9<br />

INTERNATIONAL<br />

949 753-1182<br />

888 879-8247<br />

INTERNATIONAL<br />

949 462-2990<br />

1<br />

COLOR SUPPORT<br />

for trained dealer technicians<br />

with questions on color copier<br />

hardware or controllers<br />

2<br />

COPIER/FAX HARDWARE<br />

troubleshooting support for<br />

trained technicians on monochrome<br />

copier and facsimile<br />

hardware<br />

Color Support = 1<br />

Copier/Fax HW = 2<br />

InTouch Center = 3<br />

Pre Sale = 4<br />

ImageVision = 5<br />

SIS Support = 6<br />

Software Solutions = 7<br />

3<br />

InTouch Center (ITC) SUPPORT<br />

for network or printing issues on monochrome<br />

copiers<br />

4<br />

PRE SALE QUEUE<br />

for questions regarding<br />

networking features or<br />

specifications on monochrome<br />

controllers prior to sale<br />

6<br />

SIS SUPPORT<br />

for questions regarding the<br />

Service Information System<br />

website<br />

5<br />

IV QUEUE<br />

for trained dealer technicians<br />

with questions on ImageVision<br />

7<br />

SOFTWARE SOLUTIONS<br />

for questions on applications<br />

such as Formscape,<br />

Questys and Equitrac<br />

END USER<br />

888 820-8674<br />

“1” YES Is the call for IV? “2” NO<br />

IV QUEUE<br />

for end-user questions<br />

about ImageVision<br />

USER QUEUE<br />

for end-user questions about<br />

network or printing issues<br />

on monochrome controllers<br />

Calls may be monitored or recorded for quality purposes.


Page 10 <strong>APRIL</strong>/MAY 2001 Vol. 9 No 3<br />

Training<br />

Facts<br />

PROMASTERS P&P - The ProMasters 2002 Policy and Procedures Manual is available on<br />

SIS. You can access the manual by logging on to SIS, selecting "Tools" from the Main Menu,<br />

and clicking on General Information. The manual is in PDF format and can be printed directly<br />

from the web site. A hard copy of the manual will not be printed and mailed to dealers.<br />

Please read the manual carefully and completely. We have made changes in the program to<br />

further improve what we believe is the best service-recognition program in the industry.<br />

STAR AWARDS - The following technicians are to be congratulated for their outstanding accomplishments<br />

in winning one or more of <strong>Toshiba</strong>’s coveted STAR Awards.<br />

GOLD STAR RECIPIENTS<br />

TIM P. DONOVAN PORTLAND COMPUTER COPY INC FC15/FC22 Acces.<br />

CULLEN FLETCHER AGAR OFFICE SYSTEMS e-Studio 35/45<br />

BILL GALBRAITH THE COPY SHOP INC e-Studio 35/45<br />

ROBERT LANE TOSHIBA BUSINESS SOLUTIONS FC15/FC22/FC25P<br />

MICHAEL SEEBARAN DANKA OFFICE IMAGING e-Studio 35/45<br />

MATTHEW SMITH DANKA OFFICE IMAGING e-Studio 35/45<br />

KEITH SOUTHARD WESTERN BUSINESS PRODUCTS SC2 Controller<br />

BRUCE SOWARDS AARON’S PRODUCTS INC e-Studio 35/45<br />

MIKE TRAVERS CENTRAL BUSINESS EQUIPMENT e-Studio 35/45<br />

SILVER STAR RECIPIENTS<br />

JOHN BELDING DANKA OFFICE IMAGING e-Studio 35/45<br />

STEVE ELLIOTT HOWARD D HAPPY COMPANY e-Studio 35/45<br />

MIKE FADER TOSHIBA BUSINESS SOLUTIONS-MI e-Studio 35/45<br />

PETE FLETCHER LAFAYETTE COPIER SALES e-Studio 35/45<br />

JOE GONERING ROSS INC FIERY Z4 4-DAY<br />

TIM HART DANKA OFFICE IMAGING e-Studio 35/45<br />

DALE HEUELIN DANKA OFFICE IMAGING e-Studio 35/45<br />

BILL HOCKENBERRY ENGLE BUSINESS EQUIPMENT INC e-Studio 35/45<br />

ANDY HONKEN BENNETT OFFICE TECHNOLOGIES e-Studio 35/45<br />

DANA HOTTINGER KRM INC SC2 4-DAY<br />

DANIEL HUFFMAN NETSETGO SC2 5-DAY<br />

WAYNE IDALSKI COMMERCIAL EQUIPMENT CO e-Studio 35/45<br />

GREG KARAKOUDAS MERRIMACK VALLEY BUS MACH e-Studio 35/45<br />

JOHN KIMBRELL LAFAYETTE COPIER SALES e-Studio 35/45<br />

ALBERT LOPEZ DANKA OFFICE IMAGING e-Studio 35/45<br />

JEFF MILLER DISTINCTIVE BUSINESS PRODUCTS SC2 4-DAY<br />

JERRY NORDBYE KELLEY BUSINESS MACHINES e-Studio 35/45<br />

ROBERT PALMISANO THE OFFICE WORKS INC SC2 5-DAY<br />

ROBERT POVLOCK DANKA OFFICE IMAGING e-Studio 35/45<br />

TONY RAMDHAN DANKA OFFICE IMAGING e-Studio 35/45<br />

MARK RAYMOND DANKA OFFICE IMAGING e-Studio 35/45<br />

AUBREY ROBERTS DEAN’S OFFICE MACHINES SC2 Controller<br />

VINCENT RUSSO FACSIMILE COMMUNICATIONS IND SC2 4-DAY


Vol. 9 No 3 <strong>APRIL</strong>/MAY 2001 Page 11<br />

SILVER STAR RECIPIENTS (CONT’D)<br />

BRIAN SCHUMACHER DANKA OFFICE IMAGING e-Studio 35/45<br />

JOSE A. SOTO BIESCO e-Studio 35/45<br />

KIRK SPALDING COASTAL BUSINESS PRODUCTS e-Studio 35/45<br />

STEVE SPEER RI-COM CORPORATION e-Studio 35/45<br />

JOHN TERMINI DANKA OFFICE IMAGING e-Studio 35/45<br />

DANNY THOMAS WAGER’S BUSINESS SYSTEMS INC e-Studio 35/45<br />

GREG WALTERS TECHNOCOM BUSINESS SYS e-Studio 35/45<br />

JOHN WAY WILLIAMS MCRAE OFFICE SOLUTIONS INC e-Studio 35/45<br />

GREG WOUDSTA DANKA OFFICE IMAGING e-Studio 35/45<br />

BRONZE STAR RECIPIENTS<br />

JAMES ANDERSON CAPITAL BUSINESS SYSTEMS INC 2460/2570/3580<br />

ROBERT ANDRADE BRUNO’S BUSINESS SUPPLY 3560/4560<br />

WILLIAM E. AUCOIN SOUTHERN OFFICE EQUIPMENT e-Studio 35/45<br />

JON F BALTER BUSINESS SOLUTIONS INTL 3560/4560<br />

ROLF BENNETT PINNACLE OFFICE SYSTEMS 3560/4560<br />

JOHN BOSTICK DANKA OFFICE IMAGING e-Studio 35/45<br />

PAT BRADSHAW COAST TO COAST OFFICE FIERY Z4 4-DAY<br />

STEPHEN BREWER COPIER SOURCE INC 2460/2570/3580<br />

WES BURR DOCUMENT & NETWORK TECH e-Studio 35/45<br />

ROBERT CARDWELL APPALACHIA BUS COMMUNICATIONS SC2 5-DAY<br />

JANIS CLAYBORNE JAMES OFFICE EQUIPMENT e-Studio 35/45<br />

BILL CLEMENTS TECHNOCOM BUSINESS SYS e-Studio 35/45<br />

DANIEL CRUZ DANKA OFFICE IMAGING 2460/2570/3580<br />

JERRY DAUGHERTY EMORY BOOTY COMPANY e-Studio 35/45<br />

ERIK DETERMAN MESABI OFFICE EQUIPMENT 2460/2570/3580<br />

ALBERT DEYOUNG OFFICE PAVILION LTD SC2 5-DAY<br />

BOB DOUCETTE DANKA OFFICE IMAGING FC15/22 Acces.<br />

DENNIS DUNN ADVANCED BUSINESS CONCEPTS SC2 5-DAY<br />

CHET W. EATON COPIER SALES & SERVICE INC e-Studio 35/45<br />

BRIAN EVANS LIBERTY BUSINESS SYSTEMS 2460/2570/3580<br />

MIKE FIGURA METRO-PLEX INFORMATION SYS FC15/22 Acces.<br />

KEN FORD ADAMS REMCO IN FC15/22 Acces.<br />

RICHARD FRANCIS DANKA OFFICE IMAGING 3560/4560<br />

RANDY FREEMAN CAPITOL OFFICE MACHINES INC e-Studio 35/45<br />

ALFONSO GONZALEZ CONTACT OFFICE SOLUTIONS e-Studio 35/45<br />

NICHOLAS GRUSHA ADVANCED SYSTEMS INC 2460/2570/3580<br />

BRIAN HALLOW DANKA OFFICE IMAGING FC15/22 Acces.<br />

RICH HANDON COPY CONCEPTS FC15/22 Acces.<br />

GUSTAUO HERNANDEZ AMERICAN BUSINESS EQUIP e-Studio 35/45<br />

ANDREW HICKMAN INDEPENDENT OFFICE SERVICES FIERY Z4 4-DAY<br />

STEVE HICKS PILOT COMPUTER & OFFICE SUPPLY 2460/2570/3580<br />

JOE HOLZEM JAMES OFFICE EQUIPMENT e-Studio 35/45<br />

GREG HUNT AMPAN COPIERS e-Studio 35/45<br />

DOUG KALMBACH FELTZ OFFICE APPLIANCES e-Studio 35/45<br />

STAN KANNAS OFFICE SYSTEMS SC2 5-DAY<br />

KAL KAUFMANN COMMERCIAL EQUIPMENT CO e-Studio 35/45<br />

DANIEL KLINGEMANN WILLIAMS OFFICE PRODUCTS e-Studio 35/45<br />

BRYAN LACHANCE COPIER SUPPLY INC e-Studio 35/45<br />

JAMES C. LAYNE WITTCO SYSTEMS INC e-Studio 35/45


Page 12 <strong>APRIL</strong>/MAY 2001 Vol. 9 No 3<br />

CHARLES LESTER BRINC BUSINESS SYSTEMS e-Studio 35/45<br />

JOE LINDENFELSER IMAGETEC L P e-Studio 35/45<br />

ROBERT R. MACHAC SOUTHWEST COPY SYSTEMS e-Studio 35/45<br />

RICHARD A METZGER NORTHE CENTRAL DIGITAL e-Studio 35/45<br />

WAYNE MILLS DANKA OFFICE IMAGING e-Studio 35/45<br />

GERALD MUELLER PACIFIC OFFICE AUTOMATION e-Studio 35/45<br />

PETER NASBERG KINNEY OFFICE SYSTEMS e-Studio 35/45<br />

DOUG NIX DOCUMENT & NETWORK TECH e-Studio 35/45<br />

JERRY NOLAN DANKA OFFICE IMAGING e-Studio 35/45<br />

VERNON ONHAIZER DEWITT POTH & SON e-Studio 35/45<br />

ROBERT PASSMORE TECHNOCOM BUSINESS SYS e-Studio 35/45<br />

RAY PEREA OFFICE WORLD TECHNOLOGIES e-Studio 35/45<br />

MICHAEL PETROCHKO GREEN MOUNTAIN OFFICE MACHINES e-Studio 35/45<br />

GREG POWELL DANKA OFFICE IMAGING e-Studio 35/45<br />

KENNETH PRIDGEN MC RAE OFFICE SOLUTIONS e-Studio 35/45<br />

ROBERT PRIESTSER NETSETGO e-Studio 35/45<br />

MICHAEL PRITCHARD DANKA OFFICE IMAGING e-Studio 35/45<br />

MIKE RAJCEVICH DANKA OFFICE IMAGING SC-2 4-DAY<br />

TRAVIS REAGAN AZTEC BUSINESS MACHINES e-Studio 35/45<br />

CHARLES ROAD SUMMIT BUSINESS SYSTEMS e-Studio 35/45<br />

BARRY ROGERS CALCASIEU OFFICE PRODUCTS e-Studio 35/45<br />

EDWARD SALAZAR IMAGETEC L P e-Studio 35/45<br />

STEVEN M. SIMCOX PACIFIC OFFICE AUTOMATION e-Studio 35/45<br />

ERIC SMITH ADAMS REMCO INC e-Studio 35/45<br />

ROB SPICER COPIER CARE PLUS SC-2 4-DAY<br />

KEITH STEELE MISSION OFFICE SYSTEMS e-Studio 35/45<br />

NEIL STEPHENSON DANKA OFFICE IMAGING e-Studio 35/45<br />

RUSS STUSSE ELITE OFFICE PRODUCTS e-Studio 35/45<br />

RICHARD TARABORELLI DANKA OFFICE IMAGING e-Studio 35/45<br />

SHUI MING TOM DANKA OFFICE IMAGING FC15/22 Acces.<br />

MCLEVON TROSS C B E SYSTEMS INC e-Studio 35/45<br />

RALPH URIARTE DANKA OFFICE IMAGING e-Studio 35/45<br />

DAVID WALLACE VIRGINIA GRAPHICS SYS e-Studio 35/45<br />

MIKE WELLS WOLCO BUSINESS SYSTEMS e-Studio 35/45<br />

DAVE WERNER SKIPCO INC FC15/22/25P<br />

BOB WILLEY AZTEC BUSINESS MACHINES INC FC15/22/25P<br />

JON WILLIAMS NORTHERN MICHIGAN DUPLICATING e-Studio 35/45<br />

JOSH WOLF FELTZ OFFICE APPLIANCES SC2 Controller<br />

LONNIE WYSPIANSKI DIVERSIFIED COPIER PRODUCTS e-Studio 35/45<br />

BOB YARMULA OFFICE BUSINESS SYSTEMS INC e-Studio 35/45<br />

JOHN ZOBEL DISTINCTIVE BUSINESS PRODUCTS e-Studio 35/45<br />

Tech Net is a publication of<br />

<strong>Toshiba</strong> America Business Solutions, Inc.,<br />

Electronic Imaging Division, National Service Department<br />

2 Musick<br />

Irvine, CA. 92618 -1631<br />

Phone (949) 462-6811 Fax (949) 462-2550<br />

e-mail:ken.allen@tabs.toshiba.com<br />

Tech Net is published monthly for authorized dealers of <strong>Toshiba</strong> electronic imaging products.<br />

<strong>Toshiba</strong> America Business Solution’s Electronic Imaging Division (EID) is dedicated<br />

to providing its dealers with useful and timely service advice for EID products.<br />

Publisher/Ken Allen Technical Editor/Jeff Smith Technical Review/Patrick McPhail


DP120F/DP125F<br />

SCANNER COVER ASSEMBLY/CONTROL PANEL UNIT MAR 2001<br />

110<br />

1<br />

5<br />

6<br />

8<br />

7<br />

7<br />

2<br />

9<br />

14<br />

3<br />

4<br />

17<br />

x<br />

101<br />

10<br />

15<br />

16<br />

110<br />

11<br />

10<br />

12<br />

ak<br />

110<br />

110<br />

110<br />

13<br />

18<br />

21<br />

24<br />

19<br />

29<br />

22<br />

31<br />

25<br />

30<br />

23<br />

20<br />

30<br />

27<br />

26<br />

a<br />

28<br />

2


DP80F/DP85F<br />

PAPER PICKUP BLOCK<br />

MAR 2001<br />

108<br />

1<br />

115<br />

2<br />

106<br />

108<br />

3<br />

4<br />

5<br />

109<br />

6<br />

108<br />

7<br />

109<br />

107<br />

8


Fig. 1<br />

1360/1370<br />

Mylar locations<br />

4402843690 GUIDE-TURN<br />

Fig. 2<br />

1550/1560<br />

Mylar locations<br />

4402864600 MYLAR = 1360<br />

4400661760 COVER-FEED<br />

00664370 MYLAR-2-1550<br />

00664390 MYLAR-4-1550<br />

00664380 MYLAR-3-1550<br />

Fig. 3<br />

MY-1004<br />

Mylar locations<br />

4400664360 MYLAR-1-1550<br />

4400680310 COVER-INT-PFU


LP2500 / 3500<br />

PROPER POSITIONING<br />

OF TRANSFER ROLLER<br />

CORRECT INSTALLATION<br />

INCORRECT GEAR POSITION<br />

Roller should be flipped 180 degrees

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