Spring Summer 2004 - Gaming Laboratories International

GLI®’s
w o r l d v i e w
Dear Readers
After 15 Years, You Might Say Not A Lot Has Changed
On July 1, GLI will celebrate our 15 th anniversary. Looking back, in 1989 the gaming
industry was just beginning. There were no independent gaming laboratories anywhere on
the globe. Nevada, New Jersey, Montana, and jurisdictions in Australia used government labs
for their testing needs. Regulators built their own labs, and a private lab wasn’t even
considered. Our idea to build GLI was met with skepticism and doubt as to whether we
would even be around after a few years.
We built GLI on three fundamental concepts: First, integrity and accountability became
the bedrock of our foundation and no other ideal would interfere with our commitment to
excellence. Second, excellent customer service must be provided to those who submit their
products, without compromising the integrity of the process. Last, a commitment to
regulators, lottery commissions and suppliers who didn’t have the resources to get projects
tested, we would hire the necessary resources. This was based on our belief that a private lab
could react to new technology faster and with more efficiency than government labs.
These concepts have been the key to our development and continue to be our focus today.
As things have changed over the past 15 years in terms of technology (and boy have they
ever!), we like to think we have set a new standard in the way gaming laboratories operate.
While I sometimes pause to think back over the past 15 years, each of GLI’s nearly 300
professionals continue to only look forward, to be creative and innovative, and to deliver on
our founding concepts daily. Maybe that’s why 15 years later, we are the largest and most
experienced test laboratory on every continent that we serve.
As you read this newsletter, you will understand that again we have raised the bar in terms of
integrity, accuracy and customer service initiatives, while continuing to expand our
capabilities in terms of staff and new technology in order to meet the demand for GLI
certifications the world over.
APRIL
2004
through
SEPTEMBER
2004
Again, we do this all by adding more resources to our existing GLI team so that our clients
never get less service; rather, they get more, and everyone benefits through the conduit of
GLI world-class service.
Thanks for being a part of these incredible past 15 years.
I look forward to seeing each of you somewhere on the globe.
WHERE THE GAME BEGINS
TM
NORTH
AMERICA • AUSTRALIA • AFRICA • EUROPE

Global News
NORTH AMERICA
Interoperability Center Contract Renewed In March 2004
GLI will continue to act as the GSA’s sole interoperability gaming test lab for a specified length of
time, testing devices and systems for GSA standards compliance. Testing has been, and will
continue to be, conducted at GLI’s Las Vegas office where a staff of more than 30 engineers and
support staff operate the 18,000 square foot laboratory. The Interoperability Center, the only one
of its kind anywhere in the world, acts as a final check point for regulators, suppliers and operators
to ensure that devices and systems are compatible. It was created nearly two years ago and
continues to expand with new products and systems being delivered daily.
Since its 2001 opening, GLI’s Interoperability Center has received a very positive response from the
gaming industry, and now houses systems and games from virtually every manufacturer. The lab is
also where all the newest technology in the gaming industry is tested, and is currently completing its
second year of successful ticket-in/ticket-out testing for the Nevada Gaming Control Board.
More Personnel, More Customer Service
GLI continues hiring at our world headquarters and has executed two expansions to the facility
since its grand opening. Now, with nearly 50,000 square feet accommodating 100 plus employees,
we are expanding again. Since GLI began, our commitment is to keep pace with technology and
the subsequent submissions from the industry. Now with nearly 300 professionals worldwide, we
continue to focus on getting it done on time, and getting it done right.
Quality Assurance Staff Tripled & Class II and Electronic Bingo Test Group Added
Ensuring the highest possible level of accuracy, GLI has tripled our quality assurance team
guaranteeing that at least one team member is located in each of our offices. This group acts as an
internal audit team, reviewing and producing certification documents for every submission prior to
its final certification as one last check before the results are distributed. GLI has also added a
Class II and electronic bingo test group located in our world headquarters to keep up with the
demands of new forms of electronic devices and systems.
GLI-22 Released
Answering a call from Tribes for standardization, GLI released its newest standard, GLI-22, which
deals with Class II gaming equipment. While the standard does not define what Class II gaming is,
it is offered as a technical standard of the hardware and software that comprises a Class II
electronic bingo system.
Among its many details, the standard defines the terms associated with Class II gaming and
devices, outlines submission requirements for device certification, defines game server
requirements and player terminal requirements. All of GLI’s standards are available on our
website www.gaminglabs.com
GLI-11: Gaming Devices in Casinos Version: 1.3
GLI-12: Progressive Gaming Devices in Casinos Version: 1.1
GLI-13:
GLI®
On-Line Monitoring and Control Systems Version: 1.1
GLI-14: Finite Scratch Ticket and Pull-Tab Systems Version: 1.1
GLI-15: Electronic Bingo and Keno Systems Version: 1.2
GLI-16: Cashless Systems in Casinos Version: 1.2
GLI-17: Bonusing Systems in Casinos Version: 1.2
GLI-18: Promotional Systems in Casinos Version: 1.2
GLI-19: Internet Gambling Environments Version: 1.3
GLI-20: Redemption Kiosks Version: 1.2
GLI-21: Game Download System Series
STANDARDS
Game Download System – LAN Version: 1.0
GLI-22: Class II Electronic Bingo Systems Version: 1.0
Available on cd, hard copy or on our website at www.gaminglabs.com
2

EUROPE / AFRICA
New Countries Added To List Serviced
By GLI Europe and GLI Africa
GLI Europe BV and GLI Africa have proudly added the
following new jurisdictions to an already impressive list
serviced by GLI: Croatia, Belgium, San Marino and Italy.
GLI Africa Accredited by SANAS
GLI Africa has recently been accredited by the South
African National Accreditation System (SANAS) to
ISO17020. This is in addition to GLI Africa’s ISO17025
accreditation.
Team GLI Europe Bottom Row: Harald Dam, Marc
Michet,Francis Murphy, René Rutten, Ineke Moolenaar
2nd Row: José Zuluaga, Paula de Benito Orbañanos, James
Ayres, Tom Flokstra, Kim Prescott, Martha Horsman (behind:
Arjan Smit), Angela Houtzager (behind:Bonnie Joosten)
Back Row: Andrea Clarke-Brown, Jessica Gonzalez de Leon,
Anneke Belt, Peter van Kan, Olaf Verbeek, Jeroen van Delft,
Andrew Prescott, Roger Farrell
GLI Accredited In Italian AWP Market
Among the most exciting recent developments are GLI’s
successful talks with the Italian regulatory body,
l’Amministrazione autonoma dei monopoli di Stato
(AAMS). An agreement was signed at the beginning of
February, which accredits GLI to test for the Italian
Amusement with Prizes (AWP) market. Thanks to the
combined efforts of GLI Europe and GLI Africa, the
offices will be able to share workloads and further reduce
turnaround times.
GLI Europe BV Expands
GLI Europe BV has gone through a period of expansion
with the addition of four new engineers in the last part of
2003 and hopes to recruit four more in the coming
weeks. This is in preparation for the explosion of the
Italian market.
ICE 2004 L to R: Kit Hall-Johnston, GLI Europe, Jan Stofring,
Norway Gaming Board, Steinar Hatlestad, Norway Gaming
Board, Per Johan Grue, Norway Gaming Board,
Roger Farrell, GLI Europe
GLI Attends Record-Breaking ICE Show
A large group of the GLI Europe office as well as team
members from other GLI international offices attended
the ICE Show and had a productive and exciting week.
The London-based show reported a 14.6 percent increase
in visitors. The show caps a highly successful year for
GLI Europe. Perhaps most notable of their
accomplishments was a Regulator’s Roundtable, held in
the Netherlands in May 2003. The meeting was the first
of its kind ever held in Europe and drew 20 regulators
from across the continent representing Belgium,
Denmark, Great Britain, Jersey, Latvia, Lithuania, Malta,
The Netherlands, Norway, Poland and Switzerland. Based
on the success of the roundtable, GLI Europe BV has
scheduled the second annual roundtable for May 27-28,
2004. Further details of the meeting are upcoming.
GLI Europe team at ENADA L to R: José Zuluaga,
Harald Dam, Bonnie Joosten, Paula de Benito Orbañanos,
Jennifer Farrell, Roger Farrell, Kit Hall-Johnston
®
GLI
GLI Attends ENADA Show
At the end of February a group from GLI Europe
exhibited at ENADA (International Coin Machine Show)
held in Rimini, Italy, February 21st through the 24th,
which focused on the Italian AWP market.
ITALY OPENING SOON!
3

GLI worldwide
®
www.gaminglabs.com
AUSTRALIA
GLI Australia Receives ISO/IEC 17025 Laboratory Accreditation
GLI Australia has reached significant milestones since the last newsletter. The first came in August 2003 when the company
received National Association of Testing Authorities (NATA) laboratory accreditation in accordance with ISO/IEC
17025: General Requirements for the Competence of Testing and Calibration Laboratories: Information Technology.
NATA accreditation is highly regarded both nationally and internationally as a reliable indicator of technical competence.
As a NATA-accredited testing facility for testing gaming equipment regulators, manufacturers, and operators are assured of
the highest level of skill and competency from GLI Australia.
GLI Australia’s laboratories have been thoroughly evaluated and accredited by NATA as meeting the technical competence
requirements of the internationally recognized standard ISO/IEC 17025, which includes the management requirements of
the ISO 9000 standards.
GLI Australia Granted First-Ever Testing Facilities License in New South Wales
The second milestone achieved by GLI Australia was in January when the company was granted a Testing Facilities License
for the state of New South Wales by the Licensing Court of New South Wales. GLI Australia is currently the only Testing
Facility to be issued a license in the NSW region. The company is also listed on the Victorian Casino and Gaming Authority’s
Role of Suppliers and is an Accredited Testing Facility (ATF) for all other jurisdictions in Australia and New Zealand. The
license comes in fulfillment of legislation requiring testing facilities obtain a license similar to that required by manufacturers.
Previously GLI Australia operated under a temporary permit.
GLI
AUSTRALIA
Mr. Ian Hughes
Managing Director
+61 2 9697 9844
GLI
AFRICA
Mr. Thiran Marimuthu
Technical Manager
+27 11 314 6877
GLI
EUROPE
Mr. Roger Farrell
Director of Operations
and Engineering
+31 252 529 838
4

WORLD
NEWS
Newly Designed Website, Online Certification Reports And The Ultimate
In Laboratory Transparency
Regulators and suppliers have been asking for it for a long time – the ability to receive
submission status and certification reports in real-time, allowing them to know exactly where
submissions stand in the approval process and how long they have been in the process. They
wanted transparency, as if GLI were right down the hallway from their offices. Now we have
delivered. GLI’s newly designed website launched in March.
UPCOMING
events
NIGA (National Indian Gaming Association)
April 4-7 • Albuquerque, New Mexico
Booth# 811
www.indiangaming.org
Southern Gaming Summit
May 5-6 • Biloxi, Mississippi
Booth# 530
www.sgsummit.com
Great Plains/Midwest Indian
Gaming Show
May 17-19 • Minneapolis, Minnesota
Booth# 73
www.gpiga.org
GLIaccess Key Feature Of New Site
An exciting feature of GLI’s new website is "GLIaccess ". This allows regulators and suppliers
to log onto a highly secure, password-protected website to receive information about every
submission they have made since GLI’s inception 15 years ago. Regulators and suppliers will be
able to see certification reports as they are generated, instead of waiting for the reports to
arrive in the mail or by fax, which is still available to regulators and suppliers who request it. We
have created a large number of reports that are downloadable so they can be reviewed, sorted
and analyzed offline.
Ask the Gaming Lab Feature of New Site
"Ask the Gaming Lab " button on our new website allows users to ask GLI any question
about gaming, and we will respond. This new feature is available to anyone on the Internet.
Visitation Program Expanded
In 2003, we expanded our visitation program for regulators, our primary clients. Our
development staff, mostly based in our Nevada office, travels hundreds of thousands of miles
a year visiting clients throughout North America. This visitation program was expanded and
now operates on every continent we service through local offices.
Also in 2003, we formalized our supplier visitation program, visiting factory floors throughout
North America, Europe, and Australia. This allows us to meet with suppliers on a quarterly
basis to fully understand what testing needs will be required in the future while getting our first
briefing on new technology that must be submitted to our regulator clients for review.
New International Jurisdictions, Same Commitment to Customer Service
GLI’s certification program has expanded domestically and internationally. This February, we
were notified that we were able to offer test results in Macau. We have also begun to work with
regulators in Central and South America as well as the Caribbean in an effort to assist with
their desire for more formal regulation.
Caribbean Gaming & Hospitality
Conference
June 8-9 • San Juan, Puerto Rico
Booth# 408
www.caribbeangaming.net
Northwest Indian Gaming
Conference & Expo
July 25-27 • Tacoma, Washington
Booth# 410
www.washingtonindiangaming.org
AGE (Australasian Gaming Expo)
Aug 29-31 • Sydney, Australia
Booth# 580A
www.agmma.com
GLI Regulator's Roundtable:
May 20 • Mystic Lake Hotel & Casino
Prior Lake, Minnesota
May 27-28 • Amsterdam,
THE NETHERLANDS
www.gaminglabs.com
GLI In-Service Training:
May 11-12 • Sept 14-15
Golden, CO
www.gaminglabs.com
5

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