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Healthcare 

Canada’s healthcare solutions magazine 

Volume 4, Issue 2 March/April 2010 

MAPS Health Suite 

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Web link: baumpub.com/HC1070

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Canada’s healthcare solutions magazine 

Healthcare 

www.healthcaremagazine.ca 

Volume 4, Issue 2 

March/April 2010 

Editor Morena Zanotto 

mzanotto@baumpub.com 

Associate Editor Lee Toop 

ltoop@baumpub.com 

Editorial Director Lawrence Buser 

lbuser@baumpub.com 

Editorial Production Assistant Natasha Kanji 

nkanji@baumpub.com 

National Sales Manager David Gilmour 

Phone: 604-291-9900 ext. 232 

dgilmour@baumpub.com 

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production@baumpub.com 

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circulation@baumpub.com 

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ksinger@baumpub.com 

Controller Melvin Date Chong 

mdatechong@baumpub.com 

Publisher Engelbert J. Baum 

ebaum@baumpub.com 

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Healthcare magazine is published six times yearly: January/ 

February, March/April, May/June, July/August, September/ 

October and November/December. Advertising closes at the 

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Subscriptions are free to key personnel across Canada at hospitals and 

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Cert no. SW-COC-002226 

Medical education in Canada – a prescription for change 

2010 marks the hundred-year anniversary of the 

Flexner Report – a study of medical education 

in Canada and the United States. Since that 

time, there have been countless changes in medical 

practice, Canada’s healthcare system and 

population, and the availability of medical and 

pedagogical technologies. Yet there has been no 

comprehensive study of the Canadian system of 

medical education in 100 years – until now. 

The Association of Faculties of Medicine 

recently released a report titled: The Future of 

Medical Education in Canada (FMEC): A Collective 

Vision for MD Education. The report is 

the culmination of a 30-month project funded by 

Health Canada which examines medical education 

in the country. 

Ten evidence-based priority areas for change 

emerged from this report. The 10 recommendations 

are as follows: 

1. Address Individual and Community 

Needs 

2. Enhance Admissions Processes 

3. Build on the Scientifi c Basis of Medicine 

4. Promote Prevention and Public Health 

5. Address the Hidden Curriculum 

Features 

6 Children’s hospital fi nds 

new way to retire old 

system and save money 

10 Maximizing employee 

potential: Data-driven 

tool shows the way 

in this issue 

12 Wound care teleassistance: 

Unique in Canada 

14 Business analytics is key 

ingredient for quality 

healthcare 

16 MAPS Health Suite 

helps address the nurse 

shortage and alleviate its 

impact on patient care 

18 The path to business 

transformation 

6. Diversify Learning Contexts 

7. Value Generalism 

8. Advance Inter- and Intra-Professional 

Practice 

9. Adopt a Competency-Based and Flexible 

Approach 

10. Foster Medical Leadership 

Implementing the recommendations will 

signifi cantly enhance Canadian MD education, 

optimize health care delivery, and ultimately 

improve the health status of all Canadians. 

The physician’s educational continuum is 

lifelong, starting prior to medical school admission 

and extending through MD education, 

residency and fellowship training programs, 

and into practice (continuing medical education). 

This systematic review of MD education 

was just the fi rst step in 

creating a collective vision for 

the future of medical education 

in Canada. The next will be an 

indepth review of postgraduate 

medical training in Canada and, 

fi nally, a review of continuing 

medical education. 

20 Children’s hospital 

uses telemedicine 

technology to 

begin treating 

patients 

in-transit 

Morena Zanotto 

Editor 

Departments 

New Products 22 

eHealth 2010 

Show in Print 24 

Advertiser Website 

Directory 30 

Events Calendar 30 

Healthcare March/April 2010 5

health information systems 

Children’s hospital fi nds new way to 

retire old system and save money 

Cincinnati Children’s Hospital Medical 

Center, a non-profi t pediatric 

organization, had decided to implement 

a new health information system 

(HIS) and urgently needed a plan for retaining 

real-time access to the old account 

data prior to the expiration of its existing 

HIS vendor contract. At the same time, it 

was crucial that account billing be maintained 

without interruption to cash fl ow. 

After attempts to negotiate a favourable 

extension of the existing HIS contract 

proved unsuccessful, Cincinnati 

Children’s briefl y considered devising its 

own data storage solution, but deemed the 

anticipated expense and resulting burden 

on internal IT staff too adverse. It was at 

this point that Mike Taylor, vice president 

of Revenue Cycle Management, launched 

a rigorous search for a third-party vendor 

that would help keep the imminent HIS 

conversion on track and within budget. 

“We were approached by a number of 

vendors, none having what we considered 

to be a true ‘system solution’,” Taylor 

said. “Most volunteered to take over 

management of the legacy A/R and work 

it for us, so we never went beyond that in 

our discussions, because it was going to 

involve us giving them a level of access to 

the system we weren’t comfortable with. 

6 6 March/April 2010 Healthcare 

We also had signifi cant concerns about 

transferring the data to them then trying to 

fi gure out how to pull everything back in.” 

Referrals, meanwhile, led Tony 

Helton, executive director of Hospital 

Billing Operations, to MediQuant Inc., 

a Northeast Ohio-based developer of 

advanced software solutions for revenue 

cycle management. MediQuant presented 

Helton an “active archive” framework 

termed DataArk that would serve as a 

repository for old records while allowing 

hospital staff to continue to manage and 

bill active accounts. 

“We grew opposed to a traditional archive 

arrangement after realizing it would 

be diffi cult to extract information and that 

we would lose the ability to update active 

records,” said Helton. “That’s when we 

started to take a closer look at DataArk.” 

For years, MediQuant president and 

founder Tony Paparella had observed 

fi rsthand how old health information 

systems diverted resources away from 

new ones, impeding the growth and 

improvement desired by the organization. 

Hardware, software and internal support 

costs could also escalate quickly – from 

hundreds of thousands to several million 

dollars annually for each out-of-production 

system. In other cases, support for the sys- 

tem could become inadequate or unavailable, 

increasing the risk of vital data loss 

and subsequent noncompliance with federal 

and state statutes that require patient 

data to be retained from fi ve to 28 years. 

While hospitals and other institutions 

needed to maintain receivables functions 

in order to wind down long-term accounts 

and retain real-time access to account 

level detail to defend audits and takebacks, 

keeping up obsolete legacy systems 

to provide these functions was overkill 

in Paparella’s estimation. “Like using a 

bulldozer to plow a garden,” he said. 

In response, MediQuant developed 

DataArk to help organizations achieve a 

seamless and cost-effective changeover to 

a new HIS or EMR. 

After “go-live” of Cincinnati Children’s 

new HIS, the old system was kept running 

for a transition period of six months. 

During this time, much, but not all, of the 

legacy A/R was worked down. Active and 

non-active accounts were then migrated 

into DataArk from two large databases 

containing records from a 500-bed hospital 

and from more than 500 physicians. 

Because the information was migrated 

rather than converted from the old system, 

the data types were kept familiar to endusers. 

Coupled with DataArk’s intuitive 

design, this meant staff needed only 

minimal training to learn the new software 

– less than one hour on average. Users 

could now view patient account detail on 

all active and archived accounts and post 

payments to accounts with balances being 

updated through DataArk. 

Initially complicating the transition, 

however, were additional interfaces that 

Cincinnati Children’s had built to pass 

data back-and-forth with outsourced service 

providers. This included Medical Recovery 

Systems Inc. (MRSI), a Cincinnatibased 

healthcare fi nancial staffi ng agency 

that had been contracted to help liquidate 

the legacy A/R. 

Continued on page 8

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Building upon these roots, our acute vision 

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Continued from page 6 

“It was critical to get the active patient 

billing out of our shop and over to MRSI 

quickly so that our staff could focus on the 

future,” said Charlie Baverman, assistant 

vice president of Revenue Cycle Management 

at Cincinnati Children’s. “Beyond 

that, the exchange of transactional data 

such as payments, refunds and adjustments 

had to be fluid. Our answer was 

to combine the horsepower of the MRSI 

collection system with the integrated functionality 

of MediQuant’s archive.” 

According to Jim Vonderhaar, senior 

director of Application Services for 

Cincinnati Children’s, DataArk served 

as the “system of record” for the daily 

flow of notes and transactions generated 

between the medical centre and MRSI as 

well as Controlled Credit, a debt collection 

agency, and other vendors that provided 

revenue enhancement and out-of-state 

Medicaid services. 

AnyWare Group has unveiled the 

latest release of the ROAM Patient 

Portal, an access solution that is 

used by hospitals, provincial healthcare organizations 

and doctors' offices for a wide 

range of applications including diabetes 

management, stroke prevention, smoking 

cessation and wellness initiatives. The 

ROAM Patient Portal increases access to 

care and reduces medical costs by providing 

secure online tools that put the patient 

at the centre of care. 

The ROAM Patient Portal gives patients 

the self-management tools needed 

to improve wellness and chronic disease 

outcomes. The patient portal now features 

8 March/April 2010 Healthcare 

“All of the collection work that MRSI 

performed was done in concert with 

DataArk,” said Vonderhaar. “Referral and 

update files were automatically passed 

between DataArk and the agency. We were 

extremely impressed by the accuracy. There 

were no surprises anytime we went into the 

system. This allowed our staff on the floor 

to get on with the new A/R and interface 

only minimally with the old system.” 

“If I had any doubts, it was early on 

when I questioned if DataArk could 

handle the complexity of our hospital and 

physician billing models,” added Helton. 

“For every situation we challenged Medi- 

Quant with, they responded with a solution. 

In fact, more than 80 percent of the 

work we did with our agencies during this 

time was interfaced through DataArk.” 

According to Taylor, by eliminating its 

expensive legacy system while retaining 

billing functions, Cincinnati Children’s 

yielded an estimated $800,000 savings in 

support fees alone for the old HIS during 

a toolkit that allows users to track activity, 

exercise, BMI, waist circumference, blood 

pressure and blood sugar. Patients can set 

goals, track progress, record and trend risk 

factors, access their educational materials 

and communicate with their healthcare 

team. Healthcare providers can use the 

toolkit to engage patients through initiatives 

such as wellness challenges, educational 

programs and online support groups. 

The New Brunswick Heart Centre 

recently launched a region-wide Atlantic 

Cardiovascular Health Improvement 

Challenge using the ROAM Patient Portal. 

Over 1,000 healthcare workers will be participating 

in a five-month-long workplace 

wellness initiative to see how much they 

can improve important health parameters 

such as cholesterol, weight, waist circumference 

and blood pressure through 

healthy eating habits and exercise. 

At least half of all consultations with 

family doctors and nearly three-quarters of 

all nights spent in hospital are attributed to 

its first year of operation with DataArk. He 

added that Cincinnati Children’s launched 

a new project with DataArk late last year, 

this time to migrate legacy anesthesia data. 

“I’ve talked to CFOs at other hospitals 

and I’ve told them, in terms of a costeffective 

solution to your legacy system, 

DataArk is the best answer you could 

come up with,” Taylor said. “We would 

have been in a pricey bind if we had been 

forced to extend our old system contract or 

develop a warehousing solution internally. 

Those were really the only options we had 

until DataArk, which presented a much 

better economic model for us.” 

MediQuant Inc. 

Web link: baumpub.com/HC1078 

Next generation of ROAM Patient Portal unveiled 

ROAM enables healthcare 

organizations of all sizes 

to improve treatment 

outcomes by delivering 

self management tools 

to patients 

Canadians with chronic health conditions. 1 

Healthcare providers can use the patient 

portal to proactively communicate with a 

large number of patients, and monitor risk 

factors, and offer information and training 

where required for their patient population. 

The online nature of the solution 

ensures access is available to all patients 

regardless of geography or time of day. 

“Recent studies by the Health Council 

of Canada leave little doubt that the treatment 

of chronic disease represents the most 

pressing healthcare challenge for Canadians. 

Healthcare providers can use the portal 

to interact with patients in ways that are 

proven to be more effective,” says Robert 

Lalonde, CEO of AnyWare Group. “Studies 

show when patients are given the tools 

they need to manage their health, they can 

improve the quality of their lives.” 

AnyWare Group 


1 Health Council of Canada. (2007). Why Health Care Renewal 

Matters: Learning from Canadians with Chronic Health Conditions. 

Toronto: Health Council.

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education and training 

Maximizing employee potential: 

Data-driven tool shows the way 

by David S. Lahey 

One of the most important decisions 

any organization can make is hiring 

the right people to help run it. With 

so much at stake it’s a wonder many employers, 

including those in healthcare, still rely 

so heavily on the traditional job interview 

to determine who to bring on board. The 

trouble with using this one single method is 

that it’s an inherently unscientific and subjective 

approach, laden with possibilities for 

error. Increasingly, smart organizations are 

moving beyond traditional hiring methods 

by incorporating more reliable, data-driven 

tools in their recruitment practices, tools 

such as personality assessments. This type of 

tool can also be used to help maximize the 

contribution of existing employees. 

Thunder Bay Regional Health Sciences 

Centre (TBRHSC) is a state-of-the-art acute 

care teaching hospital serving people living 

in Thunder Bay and Northwestern Ontario. 

It’s been using the Predictive Index (PI) personality 

assessment tool, available in Canada 

for three years through Predictive Success 

Corporation, for hiring, team-building and 

career development. 

Don Halpert, chief human resources officer 

for TBRHSC, had used PI at a previous 

healthcare employer and was quick to introduce 

it to his current organization. “We were 

having some challenges with our selection 

process for managers and wanted to improve 

our ability to ensure job fit,” says Halpert. 

“I knew from experience that PI draws out 

information about a candidate’s personality 

and likely job performance that you just 

can’t get through an interview; even through 

the rigourous committee-based interview 

approach that we use.” Halpert also points 

out the value of the test results in terms of 

focusing the interview. “The candidate and 

the search committee members get a copy of 

the test results prior to the interview and it’s 

a great discussion starter,” he says. “We can 

hone in on areas that need to be explored and 

the candidate is usually very interested in the 

results and welcomes further discussion.” 

The need for TBRHSC to hire and retain 


the best people has never been more pressing. 

Canada’s aging population means that 

20 percent of its workforce will be retiring 

in the next five years. “PI has proven a 

vital tool in succession planning too,” says 

Halpert. “By using it with existing employees 

we can ensure not only that they are in 

jobs where they can truly shine, but that we 

develop them in line with future needs.” 

So, what exactly is “personality” and 

how do you test it? Personality is determined 

by traits which explain why an individual 

behaves in characteristic ways. Traits are 

relatively stable over time, are partly inherited 

and genetically determined and can be 

described and measured accurately. Importantly, 

in relation to hiring, personality traits 

have a direct and substantial impact on job 

performance. In fact, PI Worldwide research 

indicates that between 20 to 25 percent of 

an employee’s effectiveness on the job is 

attributable to personality. 

Personality assessment tools have 

actually been around for quite some time. 

Decades ago corporations used them mainly 

to identify the characteristics of their hardest 

workers to replicate them through hiring 

or emulation. Today’s more refined tests 

focus on understanding employees better 

and determining what motivates them. The 

PI measures traits such as extroversion, 

dominance, patience and formality by asking 

individuals to describe themselves both as 

they see themselves and as the way others 

see them by checking off a list of adjectives. 

A software program then calculates and 

analyses the results. 

Increasingly, businesses of all sizes and 

in all industries are recognizing personality 

tests as powerful people management tools. 

In fact, The Aberdeen Group, in a 2009 

study showed 61 percent of the better-managed 

companies were using at least one type 

of personality assessment, such as reference 

checks, intelligence tests or personality tests 

– and often more than three. 

Personality tests can also help optimize 

mentoring opportunities and create more 

effective teams. Team building is now a key 

area for implementing PI at TBRHSC, but 

one that came as rather a surprise. “Initially, 

our primary driver for a more objective 

assessment tool was hiring,” says Halpert. 

“But when we parlayed that into better understanding 

our existing employees, another 

set of opportunities opened up to us.” 

TBRHSC’s strong culture of teamwork 

to get things done is demonstrated by 

the existence of its Great Organizational 

Team – or GO Team. This internal consulting 

group works to transform good teams 

into great teams and uses PI to help them 

do this. “Each team member completes the 

test and results are discussed openly,” says 

Halpert. “It provides valuable insight into 

what makes each individual tick and enables 

better understanding within the team as to 

how to bring out the best in each other.” 

The GO Team’s work was recognized by an 

award for innovation at the 2008 Celebrating 

Innovations in Health Care Expo, in Toronto. 

As 2010 unfolds, the pressure remains for 

healthcare organizations to find new ways 

to make more informed staffing decisions, 

reduce risk and get the most from their most 

important asset – their people. Clearly, personality 

tests have a lot to offer. It’s up to the 

organization to consider their various applications 

in light of priorities. A good start is 

to ask “Where do we need to be in five years 

and how best can my people help us get 

there?” Then ask yourself if you can really 

afford not to bring the personality test along 

with you, as you embark on your journey. 

Predictive Success Corporation 


About the Author: David 

S. Lahey is the president of 

Predictive Success Corporation(www.predictivesuccess.com), 

the Canadian 

licensee of international 

management consulting 

firm PI Worldwide. He is a 

guest lecturer at Ryerson 

and Queen’s Universities and a speaker at HR 

associations across Canada. He has authored 

two best-selling books. David has an MBA from 

Queen’s University.


telehealth 

Wound care teleassistance: 

Unique in Canada 

A 

new service is being launched: 

wound care teleassistance, also 

known as téléassistance en soins 

de plaies (TASP). With this service a nurse 

can use a camera to film her patient’s 

wound, while at the same time an expert 

nurse in another institution can receive 

the images. They can then hold an online 

discussion to evaluate the patient’s wound 

and plan treatment. TASP increases access 

to care, allows treatment of patients 

in their own communities, reduces visits 

to emergency centres and can prevent 

chronic wound complications. Because 

it is based both on a clinical network of 

specially trained nurses and standardized 

methods, TASP is unique in Canada. 

TASP is a project of the Réseau universitaire 

intégré de santé de Sherbrooke 

(RUIS), a network that covers an area that 

includes Estrie, part of Montérégie and 

Centre-du-Québec. Expert nurses from the 

Centre hospitalier universitaire de Sherbrooke 

(CHUS) were the first to provide 

real-time support via remote access to 

their colleagues from the Estrie health and 

social services centres (CSSS). Ten expert 

nurses based in different RUIS institutions 

will soon be able to coach other nurses 

located in more than 70 points of service. 

“Our institution was the first in Estrie 

to offer a virtual wound care clinic 

linked to the CHUS professional team. 

Our patients were pleasantly surprised 

and satisfied with the live service they 

received. They are happy they can stay 

in their community and have easy access 

to specialized services. In fact, this new 

technology will be implemented this 

spring in our Lambton point of service 

and a little later, during the year, at the 

St. Ludger point of service,” said Pierre 

Latulippe, executive director of CSSS du 

Granit. 

An expanded role for nurses 

The expert nurses and about 80 other 

nurses from RUIS’s CSSS will be special- 


ly trained in the virtual clinic technology 

and will all adopt the same wound care 

methods. Two CHUS nurses developed the 

chronic wound care frame of reference, 

Aidez-moi, s’il-vous-“plaie”!, a training 

tool that will be used throughout the 

RUIS. Standardization of care involves 35 

hours of training and continuing education 

through the virtual network. 

“Wound care teleassistance expands the 

role of nurses, because the service depends 

on their expertise. They themselves will be 

able to establish a treatment plan, provide 

care, perform specialized techniques and 

monitor patients suffering from pressure 

ulcers, lower limb ulcers, diabetic foot 

ulcers and other complex chronic wounds. 

These activities increase their autonomy 

and their leeway to make decisions. This is 

a new way of sharing fields of professional 

practice,” Céline Gervais, director of nursing 

and the CHUS, pointed out. 

Wound care teleassistance was made 

possible thanks to a partnership with the 

Ministère de la Santé et des Services 

sociaux du Québec (MSSS) and Canada 

Health Infoway, which invested nearly $4 

million in the project. The service is supported 

by a massive IT structure that uses 

wireless technology. The sound and images 

are sent securely and confidentially via 

the MSSS’s private telecommunications 

network, known as the Réseau de télécommunications 

sociosanitaire (RTSS). This 

totally secure network guarantees data 

integrity and confidentiality. 

“Wound care is often complex and 

there are few specialized nurses in this 

field. The wound care teleassistance 

project will ensure access to state-of-theart 

treatment for the population within the 

territory of the RUIS de l’Université de 

Sherbrooke. It will also permit home care 

for patients who otherwise would have 

had to stay in the hospital for days, even 

weeks,” said Dr. Michel A. Bureau, executive 

director with the Direction générale 

des services de santé et de médecine 

Wound care teleassistance expands the role 

of nurses because the service depends on 

their expertise. They will be able to establish 

a treatment plan, provide care, perform 

specialized techniques and monitor patients. 

universitaire of the Ministère de la Santé 

et des Services sociaux. 

“Technological innovations, such as teleassistance, 

are bringing specialized care 

to patients and communities in need,” said 

Louise Beauchesne, executive regional 

director, Quebec, Canada Health Infoway. 

“The wound care teleassistance program 

in Quebec is another example of how 

investments in electronic health record 

systems is improving access to care when 

patients need it most.” 

“Telehealth is the way of the future, 

because it facilitates access to services, 

supports regional autonomy and reduces 

professional isolation. RUIS de 

l’Université de Sherbrooke is therefore 

extremely proud of the implementation of 

wound care teleassistance. All the partners 

spared no effort and we take our hats off 

to them. No doubt in the near future, other 

telehealth services will be rolled out in our 

territory, in the primary interest of the patient,” 

concluded Patricia Gauthier, executive 

director of the CHUS and president of 

RUIS de l’Université de Sherbrooke. 

RUIS de l’Université de Sherbrooke 


MDAS BENEFITS 

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• Enhanced security 

and Audit Trail features 

• Reduced storage costs 

• Flexible - stand-alone or 

integrated 

• High quality image resolution 

• Faster access to information 

• Timely direct patient care 

• Scalable 

The MED2020 

Digital Archiving 

Solution (MDAS) 


Let’s Get Digital 

Significant time in health care today is spent on chart 

management activities such as searching for, 

retrieving, transporting and filing documents. 

Many health care facilities struggle with the labourintensive 

and time consuming processes needed to 

manage paper health records, usually at the 

expense of direct patient care. 

Process costs are a huge drain on budget and the 

storage space required for paper records is stretched 

to capacity. Important decisions may also be 

delayed. 

The MED2020 Digital Archiving Solution (MDAS) 

is designed to directly address these health care 

challenges by allowing facilities to access patient 

health information in an electronic format. Paper 

charts are scanned into digital format, automatically 

indexed and organized before being permanently 

stored. 

Flexible, comprehensive and affordable, contact 

MED2020 today for more information about MDAS or 

to arrange a demonstration. 

2025 Lanthier Drive, Ottawa, ON K4A 3V3 

Toll-Free: 1-800-461-2020 

Email: sales@med2020.ca 

www.med2020.ca

cover story 

Business analytics is key 

ingredient for quality healthcare 

by Barry A. Burk 

Significant transformation is occurring 

in the healthcare system. 

Current economic conditions have 

challenged healthcare organizations to 

provide quality services while managing 

under restricted budgets and, often, 

reduced resources. 

Today, healthcare professionals are reexamining 

how the mountains of information 

at their fingertips can be better used 

to nurture future growth in the face of 

economic uncertainty. How can analytics 

drive quality care? 

Can we provide safer, more costeffective 

care to patients? What's the financial 

payoff for quicker recoveries and 

shorter hospital stays? What’s the right 

mix of services at a location that ensures 

optimal care? For these and many other 

questions, healthcare organizations need 

timely access to critical data about how 

well their institution and suppliers are 

performing. This data can also be used to 

predict performance. 

Business analytics, both historical and 

predictive, ensures that real-time health 

information reaches the right people, at 

the right time, so they can better monitor 

performance, detect trends, improve 

decisions and deliver more effective 

patient care. 

Finding opportunities 

In times of change, decision-makers need 

to understand how an organization is 

performing against its targets. Hospital 

administrators and healthcare professionals 

do not have the time to sift through 

stacks of reports to find out what’s right 

– or wrong. 

By linking individual and team 

performance to organizational goals, analytic 

capabilities can help users understand 

how their roles drive institutional 


performance. Scorecards and dashboards, 

for instance, can provide managers a dynamic 

view of current levels of service, 

and what they need to do to improve 

delivery processes. Key decision-makers 

can quickly spot delivery trends, which 

in turn can better support critical quality 

initiatives. 

Healthcare facilities are always looking 

to shore up internal operations to ensure 

the entire organization is running at peak 

efficiency. This requires an in-depth understanding 

of how well the organization 

is operating relative to its historical trends 

and its peers. 

Just like when a monitor goes off announcing 

a rise in a patient’s blood pressure, 

analytics can trigger quick responses 

to the business side of healthcare. Rather 

than measuring performance in absolutes, 

decision-makers can use key performance 

indicators (KPIs) to gain a bigger picture 

of organizational efficiency. Rather than 

single-point measures, such as patients per 

month or costs per service line, adminis- 

trators can track performance relative to 

strategic objectives or peer groups. 

Making tough calls 

Within the current fiscal climate, healthcare 

organizations must make difficult 

decisions on allocating resources and 

prioritizing initiatives. 

Through detailed business analytics, 

decision-makers can assess how results 

change over time, in different locations 

and across various service categories. By 

drilling down to transaction-level detail, 

or comparing performance for a particular 

time period, they can spot trends to better 

understand resource requirements and 

plan accordingly. 

In practical terms, this level of insight 

makes it easier to determine which resources, 

initiatives, locations or services 

may no longer be sustainable. At the 

same time, it allows decision-makers to 

roll out new service lines, and improve 

productivity by streamlining workflow 

and eliminating inefficient processes.

To keep expenses in check, healthcare 

providers need to effectively manage the 

workforce on every shift. Understanding 

the service requirements at each location 

and time of day, and ensuring the proper 

balance of clinicians and support personnel 

is essential to providing high-quality 

and cost-effi cient patient care. 

Business analytics helps healthcare 

organizations identify and mitigate the 

potential for unforeseen shifts in volumes, 

resources, contracts and quality 

measures; it can also identify areas where 

cash may be unnecessarily tied up in 

working capital, freeing up resources for 

more productive deployment. 

A foundation for growth 

While healthcare organizations cut 

costs, improve effi ciencies and reallocate 

resources, they must also plan for 

future growth. 

This requires a commitment to swap 

out ineffi cient processes in favour of 

new models capable of driving ongoing 

performance. Rather than annual planning, 

for instance, they might consider adopting 

shorter planning cycles focused on 

specifi c tactics and initiatives. By enabling 

“on-the-fl y,” continuous planning, business 

analytics can position an organization to 

achieve higher performance in both good 

times and bad. With real-time visibility 

into up-to-date data, decision-makers can 

create rolling forecasts that take into account 

a broad range of future scenarios. 

Using predictive analysis, managers 

can develop action plans for variable future 

outcomes, making the organization 

more agile and responsive to unforeseen 

circumstances. For instance, hospitals 

can better manage pandemics or poten- 

CSA – MAKING STANDARDS WORK FOR PEOPLE AND BUSINESS 


tial crises by analyzing past situations 

and outcomes. 

Optimal patient care 

Providing quality patient care in a 

sustainable, affordable system depends 

on visionary leadership. But choosing 

the right strategy is easier when key 

decision-makers have access to valuable 

information insights that paint a complete 

and accurate picture of organizational 

performance. 

Business analytics empowers users 

to transform raw data into new intelligence. 

It can help healthcare organizations 

make crucial decisions, which 

ultimately ensures that they'll continue 

to provide high-quality care to the communities 

they serve. 

IBM Canada 


Standards & So Much More 

Standards Application Tools Education & Training 

Standards-Based Training that helps protect 

Patients and Workers in the Healthcare system 

CSA works in collaboration with key stakeholders in the 

healthcare sector to develop training solutions in key areas 

such as infection control and medical devices; helping 

support healthcare facilities and providers to provide 

safe, reliable healthcare. 


software solutions 

MAPS Health Suite helps address the nurse 

shortage and alleviate its impact on patient care 

The shortage of registered nurses 

is a growing problem in healthcare 

organizations which affects 

patient care and safety. Interbit Data now 

offers a solution that addresses the nurse 

shortage. The MAPS Health Suite, a 

workforce scheduling and optimization 

software application, makes the best use 

of available staff by placing the right 

number and type of skills required on a 

unit at the right time. 

Offered in partnership with Allocate 

Software, a recognized leader in scheduling, 

MAPS Health Suite automates the 

time-consuming task of staff scheduling 

and resource allocation, saving hours of 

time that can be devoted to delivering quality 

patient care. By offering highly efficient 

workforce management capabilities with 

advanced scheduling functionality, MAPS 

Health Suite helps healthcare organizations 

to lower labour costs, improve nurse retention 

and increase patient satisfaction. 

“With nurses as a scarce but critical 

resource, optimizing staff scheduling has 

become a necessary operational requirement 

to ensure high quality patient care 

and satisfactory patient outcomes,” 

said Arthur Young, president of Interbit 

Data. “By replacing inefficient, manual 

workforce scheduling processes with 

a powerful automated tool, healthcare 

organizations can make more efficient 

and effective use of their nursing staff and 

their workforce in general.” 

According to Julie Halliday, director 

of nursing at North Middlesex University 

Hospital, NHS Foundation Trust, “Not 

only is the MAPS Health Suite solution 


proven in other hospitals in our organization, 

but our nursing staff is positive about 

working with it. MAPS improves staff 

satisfaction and allows more time caring 

for patients. For the organization as a 

whole, it ensures more efficient use of our 

nursing resources.” 

“With MAPS Health Suite, our staff 

can gain by having fair shift allocations 

and we can ensure the staff with 

the relevant skills and competencies are 

deployed,” said Pat Hackett, director of 

adults and community division, South Birmingham 

Community Health. “We use our 

qualified resources wisely while improving 

patient satisfaction.” 

The shortage of registered nurses is felt 

globally and is expected to worsen over 

the next decade as nurses retire, healthcare 

demands rise with the aging baby 

boomer population and the number of 

yearly nursing school graduates is unable 

(left) The 

workforce 

scheduling/ 

management 

process MAPS 

Health Suite 

encompasses. 

(above) An 

overview 

of MAPS 

Health Suite 

capabilities. 

to keep pace with the demand for new 

nurses. In Canada, a nationwide shortage 

of 78,000 nurses is expected by the Canadian 

Nurses Association within the next 

three years, and the country is expected 

to reach a critical nurse shortage level by 

2016. The nurse shortage is a situation 

that is being experienced globally with the 

U.S. nurse shortage is expected to reach 

260,000 by 2025. 

While government, education and 

healthcare industry initiatives are in 

place to address the nurse shortage and 

reverse the trend of nurses leaving the 

field and declining enrollment in nursing 

schools, MAPS Health Suite can provide 

an interim solution to this already critical 

situation and help healthcare organizations 

with returning the quality of patient 

care and outcomes to optimal levels. 

Interbit Data 


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data analytics 

The path to business transformation 

by Dr. Kunalsen Sawant 

With healthcare spending 

projected to top $4 trillion by 

2017, providers are experiencing 

intense pressure to control costs, 

improve patient satisfaction, and increase 

quality of care – all at the same time. 

This daunting challenge means that many 

executives are reevaluating their existing 

IT infrastructure and looking for ways to 

optimize their competitive position and 

maximize performance through data analytics. 

It is this journey, the foundation of 

which is built upon harnessing data assets 

that will lead to business transformation in 

the healthcare field. 

Data analytics in the healthcare 

industry 

Simply stated, data analytics is the 

process of managing data – collecting, 

cleaning, indexing and organizing – in a 

way that generates meaningful information 

to guide the decision making process. 

Healthcare providers amass an enormous 

amount of data in the process of delivering 

care. For that reason, healthcare 

organizations are uniquely positioned to 

gain valuable insight through a holistic 

approach to data analytics. 

Unfortunately, very few providers 

have successfully incorporated systemwide 

analytics into daily operations and 

have, therefore, failed to capitalize on its 

full potential. Instead, data analytics has 

been limited to systems around revenue 

cycle and financial management. Moving 

forward, providers need to 


seamlessly integrate key data elements 

from both revenue and clinical systems 

for maximum impact. Once data analytics 

is embedded into daily operations, the 

technology will significantly reduce the 

time required to accurately analyze information, 

address potential problems, and 

identify opportunities for improvement. 

Through automated alerts, dashboards, 

and role-specific portals, users will be able 

to look across the organization and derive 

important insight from data as it is being 

accumulated. The result is the transformation 

of healthcare information technology 

from a reactive and compliance reporting 

model to a more proactive and predictive 

reporting approach. 

Key drivers of change 

The growing interest in data analytics is 

fueled, foremost, by the pressing business 

needs of healthcare providers. They need 

data analytics to help bridge the gap created 

by the perennial “do more with less” 

directive they face every day. Another push 

for data analytics comes from federal and 

state regulatory agencies and their initiatives 

to improve quality of care, ensure 

patient safety and increase the role of 

pay for performance programs. Further 

contributing to the interest in data analytics 

is the Health Information Technology 

for Economic and Clinical Health Act, or 

HITECH Act, which came about through 

the American Recovery and Reinvestment 

Act of 2009 (aka the Stimulus Bill). This 

legislation included 

$19.2 billion targeted for increased use of 

electronic health records (EHR) by physicians 

and hospitals. 

The long-term value of IT investments 

was recently confirmed in a study of 98 

acute hospitals in Florida. The research 

discovered that the use of IT applications 

delivered on the number one priority of all 

healthcare providers: to provide the best 

possible quality of care with exceptional 

patient safety. The study demonstrated 

that greater adoption of strategic information 

systems was significantly related 

to the greatest number of patient safety 

outcomes. “Negative outcomes are more 

preventable when clinicians have access 

to up-to-date patient information, standardized 

order sets, and evidenced-based 

guidelines. Hospitals with sophisticated 

and integrated information systems are 

able to ensure that clinicians receive critical 

clinical information at the point of care 

and assist physicians in adhering to proven 

clinical guidelines” (Hospital Adoption of 

IT and Improved Patient Safety: A Study 

of 98 Hospitals in Florida. Journal Of 

Healthcare Management, December 2007, 

Nir Menachemi, Charles Saunders, Askar 

Chukmaitov, Michael C. Matthews and 

Robert G. Brooks).

Top challenges 

The information technology highway, however, is not without 

bumps, detours and lots of challenges. According to a 

recent Accenture study of 250 executives (Business Analytics, 

December 11, 2008), two-thirds of large U.S. companies 

believe they need to improve analytical capabilities, and 

72 percent said they are currently working to increase their 

company’s business analytics usage. Yet, many cite numerous 

institutional challenges to reforming processes across an 

entire company. For healthcare providers, the number one 

challenge is fear of cost. After all, traditional solutions were 

often front loaded with high capital requirements and tremendous 

demands placed upon human resources. Basically, 

they cost too much money and took too much time. 

Other challenges arise from the multidisciplinary environment 

in which most healthcare providers function. Data 

analytics will have different meanings and different implications 

for every department and every layer of the organization. 

It is also difficult, but not impossible, to achieve 

consensus on important items like key performance indicators 

and clinical metrics when no two doctors agree on these 

measures. Plus, healthcare is a people-intensive industry and 

success with any technology will ultimately depend upon 

the people and their commitment to change. Finally, with 

healthcare reform, EMR and a myriad of regulatory compliance 

initiatives already on the radar, who would choose to 

tackle another project? 

Best practices lead to success 

It is essential for organizations to approach data analytic 

solutions with a broad, system-wide view. At the same time, 

it is mission critical to have measurable analytics at the 

earliest possible time, no longer than six to eight months. 

Consequently, it is important to keep the initial scope small 

and insist on deliverables in a short timeframe. One way to 

accomplish this task is by using a platform and architecture 

that are both flexible and fully scalable. Ideally, the framework 

will retrieve key data elements from existing systems 

such as financial, administrative and clinical. Then, the data 

can be consolidated, processed and managed in a central 

depository for all analytical applications. Finally, the data is 

fed back to key users through localized reporting that equips 

them with the analysis needed to take action. Ultimately, the 

action steps implemented will deem the project a success or 

failure. Without a plan to maintain continuous improvement, 

data analytics cannot deliver results. 

The journey starts now 

The path towards successful business transformation starts 

with unlocking the intelligence trapped in the myriad of 

disparate applications used across organizations and using that data 

to the providers’ advantage. Ideally, the right system will enable 

healthcare providers to understand the past, monitor the present, and 

analyze trends to improve the future. That means, providers will be 

better equipped to respond to change, increase revenue, optimize 

operational performance, become more regulatory compliant and 

generate greater patient satisfaction. As such, developing a comprehensive 

information system and infrastructure is no longer an 

option. It’s absolutely mandatory and must be pursued as an ongoing 

journey, not a destination. 

Syntel, Inc. 


About the Author: Kunalsen Sawant, MBBS, MHA leads the Healthcare 

Provider Practice for Syntel, a global IT services company that 

offers a modular suite of analytics frameworks designed to harness 

data assets from existing provider systems to drive performance 

improvement. For more information visit www.syntelinc.com. 



telemedicine 

Children’s hospital uses telemedicine 

to begin treating patients in-transit 

Cincinnati Children’s Hospital 

Medical Center (CCHMC) is nationally 

recognized as a leader in 

pediatric health care, with a reputation 

for excellence in patient care, research 

and medical education. CCHMC’s faculty 

and staff of healthcare professionals 

and researchers specialize in pioneering 

breakthrough treatments, providing 

family-centred, innovative care and 

advanced treatment for their pediatric 

patients. Critically ill infants and children 

are transported to CCHMC from 

regional and rural hospitals and clinics 

to receive expert treatment from the 

renowned physicians and clinical service 

specialists at CCHMC’s state-of-the-art 

medical facilities. 

The hospital’s motto is “Change the 

Outcome.” In keeping with their cutting 

edge philosophy, one way they are 

improving clinical outcomes today is by 

utilizing the latest in mobile telemedicine 

to help pediatric patients in transit to 

CCHMC facilities. Telemedicine enables 

physicians to connect directly with 

patients in remote locations. Mobile telemedicine 

takes it one step further, linking 

patients and critical care transport teams 

in traveling ambulances directly with the 

doctors at the hospital. 

Dr. Hamilton Schwartz is a Board 

Certified Emergency Room Pediatric 

Practitioner. He is also the medical director 

of Statline, a division of the CCHMC 

Emergency Department that serves as 

the hospital’s interface with Emergency 

Medical Service providers and ambulance 

transport teams. Before mobile telemedicine, 

he was frequently frustrated by the 

challenges of directing critical care teams 

transporting sick and injured children to 

the CCHMC emergency room, intensive 

care or specialty care facilities. 

“In the past, we had to rely on verbal 

descriptions over the phone from the 


teams, and it can be very difficult to communicate 

the nuances of a physical situation 

or condition in words,” explained 

Dr. Schwartz. “For example, in pediatrics, 

it’s critical to see the patient’s skin colour. 

Different shades of grey coloration can 

mean not enough blood flow, or different 

shades of blue can denote the severity 

of oxygen deprivation. But describing 

shades of colours precisely is hard, leaving 

room for interpretation. It’s much 

easier and faster to diagnose when you 

can see for yourself.” 

The solution: Transport AV 

mobile telemedicine 

Dr. Schwartz wanted his critical care 

transport teams to be able to provide top 

quality care from the moment of pick-up 

until the patient is physically in the same 

room with the doctor. He chose telemedicine 

system pioneer GlobalMedia to 

implement an in-transit mobile telemedicine 

solution. 

The GlobalMedia Transport AV telemedicine 

system combines the Total- 

Exam examination camera, a handheld 

high-resolution video camera about the 

size of a dry erase marker, and a digital 

stethoscope, microphone and headset 

all connected via the Internet from the 

ambulance to CCHMC. Transport teams 

use the TotalExam examination camera to 

send real time live video and freeze-frame 

images of the patient to the doctors back 

at CCHMC. 

The TotalExam camera is lightweight 

and easy to use even in the cramped space 

of an ambulance. It lets the transport 

teams send whole body images and zoom 

in for close-up images of a patient’s skin, 

throat, eyes or wounds, burns, rashes and 

real time systemic reactions to in-transit 

treatments. The stethoscope allows the 

doctor to hear heartbeat and respiration 

firsthand. Headphones and microphone 

keep transport teams in constant communication 

with the doctors while keeping 

their hands free to minister to patients. 

The Transport AV system attaches to 

the stretcher in the ambulance, so it not 

only allows direct contact between doctors 

and patients while in transit, but the 

system can travel with the patient all the 

way into the hospital ER or examination 

room. This gives doctors uninterrupted 

contact with the patient, enabling continuous 

monitoring and critical care delivery. 

“With mobile telemedicine we can 

now interact with the ambulance crews to 

customize critical care for each individual 

patient from the minute the patient is 

transferred into their care,” commented 

Dr. Schwartz. “We can immediately diagnose 

and begin critical care treatment, 

and we can monitor the patient’s condition 

and reactions to treatment throughout 

the transport.” 

Knowing exactly what the patient’s 

condition is at all times not only improves 

care during transport, but also provides 

vital information to the teams back at 

CCHMC so they can prepare the ER or 

appropriate treatment room or facility to 

ensure that the right equipment, specialists 

and medications are ready to go the 

instant the patient arrives. 

More efficient critical care, less 

trauma for families and safer 

ambulance rides 

The Transport AV system also enables 

doctors at CCHMC to quickly determine 

if a child en route is sicker than originally 

thought, or not as sick as he might 

have appeared at first. This offers several 

benefits to the hospital and also to the 

patients and families. 

For sicker children, mobile telemedicine 

enables the doctors waiting at 

CCHMC to adapt treatment immediately 

on the fly to address the situation instead

technology 

of having to wait until the patient 

arrives and can be examined. In 

other situations, especially if the 

patient’s condition isn’t dire, the 

doctor may determine that the 

patient can bypass the emergency 

room entirely. In many cases, the 

doctor can even process admission 

paperwork while the child is still in 

transit, so a hospital room is ready 

and waiting when the patient is 

brought in. 

This spares the patient, and the 

family, the stress of the ER and 

long waits for treatment. It also 

saves the hospital manpower and 

frees ER staff and equipment to focus 

on more critical emergencies. 

“One surprise benefit we didn’t 

expect was safer ambulance rides,” 

added Dr. Schwartz. “Speeding 

ambulances are at huge risk 

for accidents. With our mobile 

telemedicine system, doctors can 

now quickly determine how critical 

a patient’s condition is as soon 

as the transport team picks up. If 

the situation isn’t life threatening, 

the ambulance can slow down to 

significantly decrease the chance 

of accident.” 

GlobalMedia’s Transport AV 

mobile telemedicine solution is 

breaking new ground in critical 

care delivery. Dr. Schwartz and 

his critical care transport teams 

have fully integrated this mobile 

telemedicine technology into their 

life-saving care for critically ill 

children. Mobile telemedicine is 

now helping them to positively 

“Change the Outcome” every day. 

GlobalMedia 


Transport AV is a 

stretcher-mounted 

telemedicine 

system designed 

to link emergency 

responders to 

physicians at the 

clinic or hospital 

where the patient is 

being transported. It 

has audio and video 

connections, and lets 

the remote doctor 

treat the patient in 

the ambulance. 


new products 

First electronic stethoscope with Bluetooth 

wireless capability introduced to Canada 

Taking the stethoscope into the 21st 

century, 3M Canada introduced the 

3M Littmann Electronic Stethoscope 

Model 3200 (LESM 3200), a 

next-generation auscultation device 

featuring Bluetooth technology that 

wirelessly transfers heart, lung and 

other body sounds to a computer 

for further analysis. 

“For almost 50 

years, the Littmann 

brand has been 

synonymous with 

quality and innovation 

in stethoscopes,” 

said Tim Brown, 

general manager, 3M 

Canada Health Care. 

“The introduction of 

the Littmann Electronic 

Stethoscope Model 3200 signals a new 

age in stethoscope technology that will 

help enhance clinicians’ natural abilities, 

and enable healthcare providers to 

confirm diagnoses and gather a second 

opinion from colleagues much easier.” 

As the first Bluetooth-enabled electronic 

stethoscope, the LESM 3200 

allows users to transmit sounds in 

real-time to their personal computers. 


The company partnered 

with Connecticutbased 

Zargis Medical 

to develop two companion 

diagnosis-supporting software 

packages exclusively 

for the LESM 3200. 

Zargis StethAssist software 

is included with the stethoscope 

and allows clinicians to 

record, playback and view 

body sounds for comparison 

to future auscultations, and 

send recordings and patient 

notes to colleagues for second 

opinions. Users can upgrade 

to Zargis Cardioscan, recently 

cleared for sale in Canada by Health 

Canada, which helps detect and classify 

diastolic or systolic murmurs. 

Named Popular Science’s 2009 “Innovation 

of the Year,” the 3M Littmann 

Electronic Stethoscope Model 3200 

with Zargis Cardioscan software is 

designed for all-day use. This comfortable, 

durable device has flexible tubing 

for healthcare providers and a non-chill 

diaphragm that patients appreciate. 

3M Canada 


Wireless environmental-monitoring solutions 

Integrated Monitoring Solutions (IMS) is 

a leading provider of real-time wireless 

environmental-monitoring solutions that 

are used by hospitals and health service 

providers to ensure the optimal storage 

conditions of their pharmaceuticals, food 

and laboratory specimens, throughout an 

entire facility. 

IMS solutions provide real-time and 

historical information that allows clients 

to optimize the environmental conditions 

to which their temperature sensitive 

products are exposed, and to minimize 

loss. In addition, real-time alerts, 

available through text message devices, 

enable our clients to identify and respond 

to temperature problems as they arise. 

IMS is pleased to announce that in 

addition to recently being selected by 

HealthPro as its sole source for pharmaceutical 

temperature monitoring solutions, 

that it has also integrated a complete 

line of WiFi sensor devices into its 

systems that allows facilities to leverage 

their existing WiFi infrastructure investments, 

as part of an IMS solution. 

IMS solutions provide a real payback, 

and on-going savings, through a 

Advanced deep brain 

stimulation therapy 

Medtronic has launched 

Activa RC (Rechargeable 

Cell) and Activa 

PC (Primary Cell) 

neurostimulators, 

innovative deep brain 

stimulation therapy to 

help patients with neurodegenerative 

disorders to control their symptoms. 

The first Canadian implantation of the new 

device took place at the Queen Elizabeth 

II Health Sciences Centre in Halifax, Nova 

Scotia by Dr. Ivar Mendez, Head of the 

Division of Neurosurgery, and his team. 

Activa RC and Activa PC are the next 

generation devices added to Medtronic’s 

DBS therapy portfolio. The Activa RC and 

Activa PC offer innovative new programming 

tools, smaller size neurostimulators 

and a rechargeable neurostimulator lasting 

up to nine years between battery replacement 

surgery. The new patient programmer 

will enable patients the freedom to choose 

different programs to suit their diverse 

activities. Patients will also benefit from 

greater comfort because the new devices are 

up to 50 percent smaller in size than previous 

versions. 

Medtronic of Canada Ltd. 


reduction in loss, and improved product 

safety and quality. 

Integrated Monitoring Solutions 


Conference: May 11-13, 2010 • Expo: May 12-13, 2010 

Sands Expo and Conference Center • Las Vegas, NV 

ONE SHOW...ALL YOUR BUSINESS SOLUTIONS 

Medtrade Spring provides hundreds of exhibitors, thousands of products and the best networking 

opportunities in the HME/DME industry. Homecare works for patients...Medtrade Spring works for you. 

• CUTTING-EDGE educational workshops and pre-conference workshops many of which will offer you CEU’s 

• DYNAMIC exposition featuring the latest products and services from the industries top companies 

• VIBRANT networking opportunities designed to help you connect and learn from your peers 

Use registration code: ENEWS 

Sign up for free expo at medtrade.com 

Offer ends May 10, 2010. 

With support from 

Produced by: Nielsen Business Media, 

a part of the Nielsen Company 


BETTER OUTCOME 

HOMECARE 

WORKS! 

PATIENT PREFERRED 

COST EFFECTIVE 

The Offi cial Magazine of Medtrade 


Achieving efficiency: Integrating technology and 

document management 

MED2020 Health Care Software Inc. is celebrating 

its 20th Anniversary in 2010, a testament 

to its success in the health care industry 

and to the fact that for many Canadian health 

care organizations nationwide, MED2020 has 

become the vendor of choice for comprehensive 

health information management solutions. 

Such a proven track record demonstrates that MED2020 understands the pain 

points inherent in the operations and workflow of a hospital facility. One of the biggest 

health care challenges currently is the significant time spent on chart management 

activities such as searching for, retrieving, transporting and filing documents. 

Many health care facilities struggle with the labour-intensive and time consuming 

processes needed to manage paper health records, usually at the expense of 

direct patient care. Process costs are a huge drain on budget and the storage space 

required for paper records is stretched to capacity. 

The MED2020 Digital Archiving Solution (MDAS) is a document management 

system designed to directly address these health care challenges by allowing 

facilities to access patient health information electronically. Paper charts are 

scanned into digital format and automatically indexed and organized before being 

permanently stored. MED2020’s MDAS solution is comprehensive and affordable 

and offers great flexibility, being available both as a stand-alone application and an 

integrated product, either with WinRecs or with a third party vendor system. 

MED2020 Health Care Software Inc. / Booth 919 


Christie celebrates its 55th year in business 

with exciting news 

Ever wondered how things would be 

if all your cardiac modalities images 

and information could all be 

hosted in a single database and cardiac 

PACS, working all together in perfect 

harmony? How easier your work 

would flow with Web-based viewing 

and reporting, efficient, effective 

and seamless third party integrations, 

enterprise-wide distribution, semi-automated and perfectly tailored reports to your 

liking? Come see Synapse ProSolv Cardiovascular system, live at the Christie Group 

booth at this year’s eHealth 2010 meeting in Vancouver, B.C. 

In addition, they will demonstrate all the advantages of a true vendor- and 

hardware-neutral system, combined with Christie’s unsurpassed customer support. 

Christie Group is a system integrator, delivering all the added benefits of making 

applications and system communicate together, with a single objective: bringing 

data, automatically, where they are needed, when they are needed, for faster results 

and improved outcomes. 

Christie Group / Booth 920 



Show in Print 

Wireless networks and 

RFID driving workflow 

improvements in healthcare 

Studies show that nurses spend between 20 

and 30 percent of their day looking for people, 

information or equipment. Hospitals can 

deploy radio frequency identification (RFID) 

technology in their portable equipment, allowing 

hospital staff to quickly pinpoint the 

nearest ready device and get it to a patient 

immediately. 

Keeping track of inventory is important 

for hospitals. Many types of medication have 

a very short shelf-life and can spoil almost 

immediately if they aren’t kept at the right 

temperature. An RFID tag can help hospitals 

monitor temperatures and save valuable 

medications by alerting staff members to a 

potential problem in a mobile refrigerator, determining 

the location of the unit and allowing 

staff to quickly move the medication. 

RFID tags are also being used to improve 

the general safety in a hospital. An example 

of this would be an RFID chip attached to a 

patient’s bracelet. If a “wandering” patient 

leaves the premises, an alert would be sent to 

hospital staff where they can respond accordingly. 

RFID tags can also be used to prevent 

baby abductions, also known as a Code Pink, 

by placing an RFID tag on a baby’s bracelet. 

If a child goes into an area they shouldn’t be 

in at a certain time, a Code Pink alert will be 

sent to hospital staff. Cameras connected to a 

hospital’s security system can capture highresolution 

video at the point of alert and send 

it to the nearest security personnel via PDA or 

IP phone. 

Location-based technology combining 

wireless and RFID can make the connections 

between people, information and equipment 

more seamless and allow nurses and 

other healthcare professionals to perform 

their jobs more efficiently. Eventually RFID 

capable technology will be rolled out not only 

throughout hospitals, but into the community, 

emergency vehicles and even the home, allowing 

healthcare providers to shift the point 

of care closer to the patient. 

CISCO Systems Canada / Booth 603 


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Onsight ‘Virtual Care Facility’ 

Librestream, manufacturer of the Onsight 

mobile collaboration system for the healthcare 

industry, is pleased to announce that 

it will feature a ‘Virtual Care Facility’ in 

Booth 602. 

Librestream will offer 

three demonstrations 

of live patient consults 

featuring the Onsight 

wireless device and its 

companion Onsight 

Expert desktop software. 

Librestream will demonstrate 

the efficacy and improved outcomes 

in Telehomecare, Virtual ER, and Remote 

Facility collaboration with reduced patient 

wait times, higher productivity of providers 

and improved patient efficiencies. 


The appointment schedule will include 

a virtual consult demonstration of 

a: homecare worker & patient and remote 

nurse clinician; ER patient consult with an 

emergency room doctor 

and offsite specialist; 

and patient consult in a 

remote nursing station 

with an offsite medical 

practitioner. 

Librestream’s Onsight 

is a versatile wireless 

telemedicine system that 

streams live audio and video images of a 

patient’s condition to a clinical provider at 

a remotely situated computer. 

Librestream / Booth 602 


The largest independent healthcare management 

consulting firm in North America 

Healthcare management consulting firm Beacon Partners will be featuring among other 

things their Systems Optimization services. Without system optimization it is easy for important 

workflows at healthcare organizations to fall by the wayside. 

Beacon Partners’ System Optimization Methodology applies the five key elements of the 

Beacon Process (Vision, Change Management, Workflow Integration, Communication and 

Measurement). Their structured methodology ensures that assessments are conducted in a 

well-managed, consistent approach regarding planning, organizing, directing and controlling 

the necessary facets for successful system optimization. Before recommending changes, their 

team will assess and evaluate the existing infrastructure and work with clients to develop an 

optimization plan. 

Beacon Partners is recognized industry-wide as the largest independent healthcare management 

consulting firm in North America. Beacon Partners is uniquely qualified to help organizations 

navigate the challenges of this new era in the healthcare community and optimize 

their potential to deliver the highest possible level of patient care. 

Beacon Partners / Booth 914 


IBM builds smart hospital of the future 

Wireless communications and emerging 

technologies are changing the face 

of healthcare in Canada. IBM has a 

number of software, hardware and 

services that integrate with hospital 

infrastructure ensuring that medical 

professionals can do what they do best – 

treat patients. 

• IBM works with Vocera wireless 

communication devices – lightweight, 

wearable badges similar to the devices 

seen on StarTrek – to provide physicians 

and nurses instant communication with 

other staff members. Implemented by 

IBM in hospitals throughout the country, 

this wireless solution can improve the 

efficiency and responsiveness of medical 

professionals on the front lines. 

• By using IBM health analytic solutions 

to convert data into intelligence, 

Show in Print 

Technology solutions 

for the healthcare 

industry 

Purkinje is a Canadian leader in 

the development and delivery 

of technology solutions for the 

healthcare industry. With a strength 

that stems from over 30 years of 

experience, its solutions are relied 

on by 21,000 healthcare providers 

and users in family medicine 

groups, community health centres, 

hospitals and the Department of 

National Defense. 

Purkinje’s EMR, including Clinical, 

Management, Departmental, 

Interoperability, Pharmacy, Homecare 

and Telehealth solutions is a 

completely integrated, powerful, 

sophisticated and intuitive solution. 

It helps increase efficiency and 

reduce the risk of medical errors, 

while offering “best practices” decision 

support. The Purkinje health 

solutions are three-dimensional and 

are adapted to the clients’ needs. 

The entire Purkinje team is committed 

to continuous, courteous, and 

effective implementation service. 

Purkinje is also dedicated to the 

protection of its clients’ investment 

in the long term and is consequently 

constantly improving and adapting 

its health solutions in response to 

the rapid changes in the healthcare 

industry. 

Purkinje / Booths 301, 400 


hospitals and healthcare facilities can 

improve system performance, create 

measurements and improve outcomes. 

• Patient Care Stations implemented 

by IBM, will enable patients to self-register 

and provide triage information to 

nurses through a kiosk, increasing nursing 

efficiency and reducing wait times. 

IBM / Booths 701, 703, 800, 802 


Save the date! 

�� 

Exhibits 

Isabella Wai 

416.205.1354 

iwai@oha.com 

Sponsorship & Advertising 

Sushma Mahboobani 

416.205.1585 

smahboobani@oha.com 

Registration & General Inquiries 

Mary Romero 

416.205.1434 

mromero@oha.com 

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Come to HealthAchieve2010, one of 

North America’s largest health care 

conferences and exhibitions, for three great 

days of inspiring ideas and innovation. 

Network along with over 9,000 attendees 

from across the entire health care 

industry – and be inspired by our impressive 

list of keynote speakers. 

Save the date for ��. 

Register now for this year’s event and 

take advantage of the 2010 Early Bird Rate. 

Visit ��. 


Healthanywhere delivers 

astounding clinical outcomes 

Healthanywhere is a leading eHealth and mHealth 

solutions provider for self-monitoring and healthcare 

professional-monitoring. 

Re-ACT (Remote Access to Care Technology) 

is a joint program between Healthanywhere, We 

Care Home Health Services and the North Simcoe 

Muskoka Community Care Access Centre funded 

by the Ontario Ministry of Health and Long Term 

Care through the Aging at Home Strategy. 

Within the Re-ACT program, Healthanywhere 

technology is placed in the homes of approximately 100 chronically ill 

seniors. The seniors monitor their biometrics through Healthanywhere 

wireless medical peripherals (blood pressure, blood oxygen, pulse, blood 

glucose and weight) and We Care Home Health Services Registered 

Nurses monitor the seniors remotely through a secure web portal. Some 

of the overwhelmingly positive clinical outcomes are revealed in this 

quote from a LHIN report: 

“The Re-ACT program, administered through We Care Home Health 

Services, provides telehealth home care for chronic disease clients 

through the region with a focus on early intervention. With a nurse to 

client ratio of 1:100 – of the 98 clients surveyed in Q1, outcomes include 

a 50 events reduction in events/incidences resulting in Emergency Room 

visits, while falls have decreased by 85 percent. Ninety-eight percent of 

clients were maintained in the community; in fact two clients removed 

their name from the LTC Waitlist because they believed that with their 

new knowledge and confidence in managing their disease made them 

feel safe and secure at home.” (Re-ACT Quarterly Report, January 2010) 

Healthanywhere Inc. / Booth 1014 


HL7 conversion of Word solves hospital discharge to GP communications challenge 

GPs continually seek methods for getting 

accurate and timely data on their patients. 

Hospital CIOs are almost always looking 

for methods to reduce their overwhelming 

list of priorities. 

There are a myriad of reasons as to 

why GPs cannot easily get data in an 

automated manner from hospitals, and 

are relegated to scanning documents into 

their EMR’s. A hospital’s critical path 

and patient privacy considerations are 

often cited. 

Surprisingly few information systems 

priorities make everyone happy all of the 

time. MDI Solutions, based in Toronto, 

Ontario, has enabled one that suits all 

concerned by converting Discharge 


Documents in Microsoft Word to HL7. It 

is a breakthrough in converting a hospital’s 

presentational style documents to 

machine readable formats that are then in 

due course available to downstream GP 

Practice Applications. 

MDI Solutions developed this solution 

(in collaboration with Sunquest Informa- 

Show in Print 

Leading the charge in Web 2.0 

Telemedicine 

AMD Global 

Telemedicine, Inc. 

announced that 

its Aggregated 

Network Services 

(AGNES) Medical 

Gateway application 

is leading the charge in Web 2.0 telemedicine. 

As telemedicine technology continues to advance, 

access to Web 2.0 applications like AGNES assists the 

medical community in meeting their increasing role of 

providing health care “at any time, in any place.” 

Telemedicine technology, until now, has exclusively 

used videoconferencing equipment to enable doctors 

to see and hear patient diagnostic information generated 

by telemedical instruments. A Web 2.0 based 

medical gateway provides an alternative that can bring 

telemedicine users together in a more dynamic and 

interactive way. 

AMD’s AGNES Medical Gateway is a telemedicine 

device aggregation appliance responsible for gathering 

and distributing patient medical information in 

real time and independent of any video conferencing 

system network. AGNES runs under Windows with 

specialized medical device drivers and customized web 

services capable of secure, real time streaming. Data 

can be rendered via Microsoft Silverlight or Adobe Air. 

AMD Global Telemedicine / Booth 417 


tion Systems) for Derby Trust in the UK 

and the 80 Physician practices it serves. 

The integration was achieved by automating 

the conversion of Derby’s existing 

Word output to HL7, and then to Kettering 

XML for upload to the GP systems. 

The Discharge Letter is now usable by 

any downstream application such as Lab 

systems and GP Practice applications. 

Along with Laboratory and other test 

results, Discharge Letters provide an 

immediate benefit to the GP with a list of 

pharmaceuticals that were issued to the 

patient upon release, including dates and 

patient instructions. 

MDI Solutions / Booth 402 


42 


1969 - 2010 

Nov. 17 - 20, 2010 

2010 

1-888-378-7208 

1-866-880-1121

Pragmatic action plan to improve efficiency and 

ready datacentres for the future 

As government and healthcare leaders 

invest billions of dollars in healthcare 

information technologies (IT) to improve 

the accessibility, affordability and quality 

of healthcare for their citizens, hospital 

datacentres may not be ready for the 

demand that more patients and digital 

information will create, according to a 

survey of hospital IT executives at small 

and medium hospitals conducted by the 

HIMSS Analytics, sponsored by Dell. 

The HIMSS Analytics survey asked 

hospital IT executives to assess the readiness 

of their hospital datacentres to support 

new information demands as reform 

initiatives such as electronic medical 

records (EMRs) and digital imaging 

become more pervasive. Results suggest 

that there will be challenges associated 

with scaling small and medium hospital 

datacentres to meet these demands and to 

supporting efficiently technology at the 

point-of-care – the number one strategic 

priority of hospital senior IT executives 

in nearly every country. 

The Healthcare Enterprise Survey revealed 

that hospital IT executives at small 

and medium-sized hospitals believe that 

EMRs, Health Information Exchanges, 

advertiser website directory 

31 Beacon Partners ...................................................www.beaconpartners.ca 

7 Christie InnoMed ................................................www.christieinnomed.com 

32 Cisco Systems, Inc. ....................... www.cisco.com/ca/connectedhealthcare 

15 CSA ......................................................................................www.csa.ca 

25 e-Health 2010 .............................................. www.e-healthconference.com 

19 Engineering Hemisphere ..................................... www.hemisphere-eng.com 

27 Health Achieve 2010 ............................................. www.healthachieve.com 

17 Imagewear .................................................................. www.imagewear.ca 

9 Masimo ........................................................................ www.masimo.com 

11 MDI Solutions ........................................................ www.mdisolutions.com 

13 MED2020 Health Care Software Inc. ..............................www.med2020.ca 

29 MEDICA 2010 ..................................................................www.medica.de 

23 Medtrade 2010 ......................................................... www.medtrade.com 

2 Microsoft Dynamics CRM ............... www.microsoft.ca/dynamics/government 

4 P&P Data Systems Inc. .................................................. www.p-pdata.com 

3 Roche Diagnostics ...............................................www.rochediagnostics.ca 


capacity for storing digital images, needs 

of affiliated physicians and business 

intelligence will increase demand on their 

datacentres by an average of 20 to 50 

percent over the next two years. 

While many small and medium hospitals 

anticipate they will spend more on IT 

next year, they also describe datacentre 

challenges that Dell believes will make 

it difficult for them to efficiently manage 

new information demands. These 

challenges include a lack of standards, 

security, extended server refresh cycles 

and complexity created by a large number 

of servers and vendors and limited use of 

virtualization. 

Now is the time for small and medium 

hospitals to prepare their datacentres to 

handle strategic reform and healthcare 

priorities and for government leaders to 

consider the significant contribution these 

hospitals can make to an information 

infrastructure that streamlines administration, 

improves diagnosis and decisionmaking 

at the point-of-care and coordination 

and quality of patient care across the 

healthcare system. 

Dell Inc. / Booth 500 


Show in Print 

Healthcare IT/IM 

consulting services 

Healthtech Consultants has been advancing 

the quality of patient care through the use of 

technology for over 27 years. Healthtech’s consultants 

know healthcare and are able to deliver 

innovative and sustainable results specific to 

the needs of their healthcare clients. Healthtech 

provides a wide range of healthcare IT/IM 

consulting services under four major service 

lines: Strategic Planning, Clinical Consulting, 

PACS and Infrastructure and Systems Project 

Management. Whether the client project is 

departmental, facility-wide, regional or jurisdictional, 

Healthtech Consultants consistently 

delivers results on-time and on-budget. 

Healthtech Consultants / Booth 423 


events calendar 

May 12-13 – Medtrade Spring 2010. Las 

Vegas, NV; Sands Expo and Convention 

Centre. www.medtrade.com 

May 30 - June 2 – e-Health 2010: From 

Investment to Impact. Vancouver, BC; 

Vancouver Convention Centre. www.ehealthconference.com 

June 10-12 – 2010 CHIMA (Canadian 

Health Information Management 

Association) Annual Conference & General 

Meeting. Halifax, NS; Delta Halifax. www. 

echima.ca/annual-conference 

June 27-29 – Spring 2010 Applied Health 

Informatics Bootcamp. Waterloo, ON; 

University of Waterloo. http://hi.uwaterloo. 

ca/hi/bootcamp.htm 

July 20-21 – M-TECH Exposition & Conference. 

New York City, NY; Jacob K. Javits 

Convention Center. www.mtechexpo.com 

September 26-29 – 2010 AHIMA Convention 

and Exhibit. Orlando, FL; Gaylord 

Palms Hotel & Convention Center. www. 

ahima.org/events/convention/ 

October 4-6 – itHealthcare Canada 

Conference & Exhibition. Toronto, ON; International 

Centre. www.itHealthcare.ca 

November 8-10 – HealthAchieve2010. 

Toronto, ON; Metro Toronto Convention 

Centre. www.ohahealthachieve.com 

November 17-20 – MEdICA 2010. 

Düsseldorf, Germany; Düsseldorf Trade 

Fair Centre. www.medica-tradefair.com

©2010 Beacon Partners, Inc. 

Today’s I.T. decisions 

will determine your 

organization’s 

future… 

How’s that for 

pressure? 

Now more than ever, your I.T. strategy must ensure the integration of your clinical 

direction with your people, processes and technologies—or your current success will be 

short-lived. Beacon Partners can help you create and manage a strategy that’s right for 

today and tomorrow, readying your organization for anything that comes 

your way. For access to the latest thinking on this and other healthcare 

topics, visit www.BeaconPartners.TV today. 1-800-4BEACON x7419 www.beaconpartners.ca

Healthcare - Baum Publications Ltd.

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