Annual Report 2005 - UnitingCare Ageing

Annual Report 2005AgeingNSW.ACT

NSW.ACTAgeingContents02 Mission and Vision03 Profile04 Year’s Highlights06 Chairperson’s Report08 Board Members12 Director’s Report14 Residential Care18 Community Care22 Chaplaincy and Pastoral Care24 Our People26 Volunteers28 Partnerships30 New Facilities32 Finance and Statistics35 Bequest Fund36 Senior Staff37 Regions38 Captions

Mission and VisionAnnual Profile Report 2005UnitingCare Ageing provides an extensive range of aged care services across NSW and the ACT, including high care, lowcare, retirement living, community care, day centres, private nursing service and services for disadvantaged, marginalisedand isolated older people.Residential CareClients 4,770Facilities 92Budget $275MMarket ShareNearly 10 per cent of allocatedresidential aged care places in NSWCommunity CareClients 4,000Self Care2,000We dedicate ourselves to furthering our rich faith-basedtradition of Christian care for the whole person.Services 72Budget $27MMarket Share12 per cent of NSW allocated packages Largest NSW provider of CommunityAged Care PackagesCommunity4,000Residential4,770Our VisionLeading our communities in quality Christian carefor older people.Our Mission“We strive to care, to connect older people to community,and to seek ways to prevent loneliness and exclusion.We are committed to offer lifestyle choice, healthand wellbeing for older Australians.Those we serve – in their homes and ours – are atthe centre of everything we do.We dedicate ourselves to furthering our rich faith-basedtradition of Christian care for the whole person, advocacyand access for the disadvantaged, innovation and leadership.Our ValuesOn the basis of Christian values, UnitingCare Ageingcommits itself to:Ministry: Support based on Christian valuesCommunity: Ageing people supported by and cared forby a whole communityLeadership: Influence through innovation, vision andresponsiveness to changeViability: Economic sustainability with a focus on ethics,effectiveness and qualityStewardship: Thoughtful long-term development ofresources in achieving goalsSocial Justice: Advocacy and responsiveness to needsEmpowerment of Staff and Volunteers: We create systemsthat give staff the freedom to act and make decisions asnecessary to get the job done. Our care is offered throughpeople whom we value, support and engage in caring.Self CareClients 2,000Services82 Self Care VillagesBudget $30MOur PeopleStaff5,631 or 3,708 (Full Time Equivalent))Chaplains30 FTEVolunteers 1,829OrganisationUnitingCare Ageing NSW.ACT BoardEight Regional Boards0 UnitingCare Ageing Annual Repor t 2005 0

Annual Year’s Highlights Report 2005 Annual Report 200520042005July Official Opening of UnitingCare Ageing -Shoalhaven South Eastern RegionAugust Development of Strategic Plan 2004-2007for UnitingCare AgeingSeptember Mayflower Westmead achieved threeyear accreditation with full complianceWestern RegionOctoberNovemberDecemberExtension of Elizabeth Gates Nursing Homeand a $30,000 donation from the ElizabethGates Ladies’ Auxiliary Hunter, Central Coastand New England RegionCompletion of $9M Alroy House andHostel Hunter, Central Coast and NewEngland RegionOpening of the re-built Bowden BraeGardens at Normanhurst, including 40new dementia places Ku-ring-gai RegionJanuaryFebruaryMarchCommencement of redevelopmentof 80 places Jarman Hostel NorthCoast RegionNew Dubbo office opened, delivering vitalcommunity care services Western RegionEstablishment of Professional AgedCare Education Resource (PACER) –a Registered Training OrganisationKu-ring-gai RegionFederal Aged Care Minister, Julie Bishop,officially opens the Hawkesbury VillageNursing Home Western RegionFederal Health Minister, Mr Tony Abbottturns the sod for a 130 place aged carefacility at Marion Street, Leichhardt,including a community centre and 55AprilMayJuneOpening of the Greenacre SupportedHousing Program for Homeless OlderPeople in partnership with the Departmentof Health Wesley Mission RegionLaunch of “Living with Memory Loss”program in Ballina North Coast RegionFirst Strategic Planning workshopfor stakeholders, including the church,client support groups, senior staff SouthEastern RegionParramatta Council approve DevelopmentApplication for the 96 place aged carefacility and dementia unit at ErmingtonSydney North RegionAppointment of Gillian McFee as Director,UnitingCare Ageing NSW.ACTdementia-specific places Sydney RegionHon Julie Bishop MP, Federal Minister forTwelve indigenous staff celebrate thecompletion of their aged care Certificate111 studies at Broken Hill Western RegionAgeing celebrates the commencement ofthe Cumberland – Prospect Innovative PoolProgram at McCall Gardens Western Region0 UnitingCare Ageing Annual Repor t 2005 0

Chairperson’s ReportOverviewThe mandate of the Board of UnitingCare Ageing is theoverall leadership, governance and strategic developmentof the Uniting Church’s residential and community agedcare services across NSW and the ACT. During the pastyear our Board has guided more than 200 residential andcommunity aged care facilities, which, following are-structure, have been grouped into eight Regions. Ourwork is complemented by strong and dynamic RegionalBoards, which play a pivotal role in directing serviceprovision within their local communities.Strategic DirectionsIn its first year the UnitingCare Ageing Board has beenbusy overseeing and reviewing systems associated withbringing 52 separate Boards of managements intoRegions and a Head Office structure. The Board has beenpleased with the progress made and expresses thanks toeveryone who has been involved in this challengingprocess. By year end the Board had become morefocused on strategic issues that will enable us to capturemore clearly the essence of the diversity of servicesprovided across the UnitingCare Ageing network.In 2004 the Board developed a 2004-2007 Strategic Planfor UnitingCare Ageing, which provides a solid platformto consolidate and extend our services. Equally importantwill be the ongoing appraisal of the Strategic Plan withinthe context of industry and government influences andchanging community attitudes about the nature andavailability of aged care services.Our focus is on sustainable growth, anappropriate mix of residential and communityservices and supporting our staff throughappropriate development programs.We are keen to broaden our engagement withcommunity, industry and government stakeholders toensure that their needs and requirements are integratedwithin our planning for new services. We are cognisant ofa shift in community sentiment away from largeinstitutions in favour of more flexible and communityhousing solutions for aged care services and theoverwhelming preference for community care.BoardI would like to thank all Board members for their hardwork and support over the past 12 months. In particular, Iwish to pay special tribute to my predecessor, Dr JanHerbert, who ably led the Board for most of the year. TheBoard appreciated Jan’s insight, vision and consideredapproach, and we deeply regret that ill health led to herresignation as Chairperson and also as a Board member.We trust that a less hectic lifestyle may assist Jan toreturn to better health.Regional BoardsThe Board recognises the value and importance of theeight Regional Boards and we are keen to work in closepartnership to achieve the strategic objectives ofUnitingCare Ageing. Having greater clarity about ourGovernance Charter and the roles and responsibilities ofall parts of the organisation will be a priority for us as wemove to the next stage of the Governance review. Early inthe new financial year we will be releasing a draftdocument that discusses and hopefully provides moreclarity to these important relationships and sets strategicdirections for the future. Above all, we want to avoidduplication, increase and enhance internal communicationand ensure that UnitingCare Ageing is best positioned torespond to the rapidly changing aged care sector.Government RelationsOur relations with all tiers of government have continuedto strengthen. We were pleased to welcome the FederalMinister for Ageing, the Hon Julie Bishop to severalevents. We also acknowledge and thank the Hon TonyAbbot, Minister for Health, for his interest in UnitingCareAgeing. Each Region has also built closer relationshipswith local, state and federal government representatives.ExecutiveIn February 2005 Bruce Alcorn, the foundation Director ofUnitingCare Ageing, resigned. I wish to thank Bruce forhis leadership during the development of new processesand systems associated with the establishment of theRegional structure. The Board wishes Bruce well in hisnew endeavours.The Board conducted a rigorous selection process acrossAustralia for Bruce’s successor and was delighted toappoint Gillian McFee as new Director in June 2005.Previously the Regional Director of the Ku-ring-gaiRegion, Gillian has been appointed at another criticalphase in the growth of UnitingCare Ageing across NSWand the ACT. We were delighted that an internalcandidate demonstrated the capabilities, qualities andvision, and we are confident that Gillian’s fresh perspectivewill provide new momentum for our organisation.StaffI wish to acknowledge and thank our staff who numbermore than 5,600. Their work, each day, is the foundationof the philosophy of UnitingCare Ageing. The Board willbe reviewing policies to ensure that we attract and retainthe very best staff. Similarly, I wish to thank our loyal andexpanding volunteer network, whose selfless work ismuch appreciated by residents, clients and our staff.VisionQuality care is at the heart of what we do – and moreimportantly our Christian beliefs inspire the care andservices we provide to older people. Through our aim ofproviding the highest quality and innovative care toolder people, we are focused on sustainable growth, anappropriate mix of residential and community servicesand supporting our staff through appropriatedevelopment programs.Our Christian perspective is both a guiding force and adifferentiator in a sector increasingly dominated by forprofitproviders. We are confident that UnitingCareAgeing holds a special place in the aged care sector byoffering a Christian values-based paradigm. Unlike manycompetitors our surplus is re-invested directly into newservices, innovative programs and in achieving widersocial policy objectives. Over the next 12 months we willincreasingly focus on the balance between accountablefinancial performance and our social policy objectives toprovide new models of care, especially to people on lowincome and other areas of special need.On behalf of the Board, staff and volunteers, I thank theNSW Synod and UnitingCare NSW.ACT for the trust theyplace in us. We are confident of setting new industrybenchmarks in the delivery of community and residentialaged care services.Bruce Rathie0 UnitingCare Ageing Annual Repor t 2005 0

Board Annual Members Report 2005 Annual Report 2005Bruce RathieIsobel FreanTricia HoGillian McFeeCompany DirectorIndustry Consultant &Academic ResearcherBankerDirector, UnitingCare AgeingNSW.ACTAppointed August 2004Appointed July 2004Appointed August 2004Appointed June 2005Bruce is a practising Christian with more than 16 yearsexperience as a director of professional and commercialenterprises in the private and public sectors. Hiseducational background includes degrees in law andcommerce, a Master of Business Administration and aGraduate Diploma in Company Secretarial Practice. Bruceis also a Fellow of the Australian Institute of CompanyDirectors, the Australian Institute of Management, and isa member of Chartered Secretaries Australia and theSecurities Institute.Bruce is currently the National Executive Director ofthe Australian Institute of Management and Chairmanof PolyNovo Biomaterials Pty Ltd. Bruce is also adirector of the ASX listed medical device companyCompumedics Limited.Michael FraserCompany DirectorIsobel has held senior private and public health sectorpositions, which have provided her with highly developedskills in strategic analysis, business management, policydevelopment, negotiating, information management,advocacy and representing stakeholder interests.She is currently a Visiting Fellow with the Initiative fore-Health, Faculty of Informatics, University of Wollongong,where she is enrolled in doctoral studies.Isobel is a member of Standards Australia’s HealthInformatics Committee IT 14-6-6, responsible fordeveloping messaging standards to support patient care,and of the Community Based Health and Patient Carecommittees of Health Level Seven (HL7), the internationalstandards development organisation focusing on healthcare messaging standards. Isobel is a board member ofHL7 Australia and the Convenor of the Health InformaticsSociety of Australia Aged Care and Healthy AgeingSpecial Interest Group.Tricia is a legal and finance professional with 11 yearsexperience in legal practice and investment banking andpossesses specialist skills in law, tax, accounting andfinance. She is currently a senior banker with UBS AGAustralia Branch in their capital markets group.Tricia has a Bachelor of Economics, Bachelor of Laws(Hons), Master of Laws and Master of Applied Finance.She is a Fellow of the Taxation Institute of Australia.Tricia is also a Non-Executive Director of Kincoppal-RoseBay School Limited.She is a member of the Australian Institute of CompanyDirectors and has completed its Company DirectorsDiploma Course.Darryl MaytomHealth ConsultantGillian holds a Bachelor of Social Studies (Hons), Masterof Business Administration and a Diploma of Urban andRegional Studies.In November 2003 Gillian joined UnitingCare Ageing asRegional Director, Ku-ring-gai Region and successfullyestablished the new Region and improved the financialand operating performance of a number of its facilities.Prior to joining UnitingCare Ageing, Gillian held anumber of senior executive positions in the NSWGovernment, including the Premier’s Department,Department of Community Services and the Departmentof Ageing Disability and Home Care.Gavin PretoriusExecutive Director, Boardof Finance & PropertyAppointed August 2004Michael’s qualifications include a Bachelor of Commerce,a Certified Practicing Accountant and a Fellow of theTaxation Institute of Australia.He currently holds a senior position with The Australian GasLight Company (AGL), the country’s largest energy retailer.Michael has had extensive senior management experiencein commercial, regulatory, trading, sales and marketing,and property. He is currently Chairman of ActewAGL anda director of a number of AGL subsidiary companies.ReverendHarry HerbertExecutive DirectorRev. Harry Herbert is Executive Director of UnitingCareNSW.ACT. He serves ex officio on the Board ofUnitingCare Ageing, which is one of the three ServiceGroup Boards of UnitingCare NSW.ACT. He has held hiscurrent position since 1986 and was previously a parishminister in the Uniting and Congregational churches.He also serves as Chair of the NSW Government’s SocialJustice Reference Group and the Casino Community BenefitFund and is a member of the Board of the Legal AidCommission of NSW, and a member of the OperationsReview Committee of the Independent CommissionAgainst Corruption.Appointed March 2005Darryl Maytom is a health consultant, and is well knownfor his work in the management of private hospitalsand his contribution to the private hospital and agedcare industry.Darryl is a former Chairman of the Australian PrivateHospitals Association and also Chairman of theAustralian Council on Health Care Standards.In his 20 year career in health care, Darryl Maytom hasheld various senior positions including OperationsDirector of a large 11 hospital group with 1,050 places infive states of Australia. He has held other similar positionsand has acted as advisor to others, includingappointments in Thailand, Dubai and Bangladesh.Appointed August 2004Born in South Africa, Gavin migrated to Australia in 1991.His qualifications include a Bachelor of Commerce,Master of Accounting, and Master of BusinessAdministration, and Graduate Diplomas in AppliedFinance & Investment and Company Secretarial Practice.Gavin is an Associate of Australian CPA and an Associateof the Securities Institute of Australia.Gavin’s management experience in the finance,investment and property industries have included StateStreet Australia, Perpetual Funds Management and AMP.Prior to joining the NSW Synod he was the CFO at GrandUnited Friendly Society Ltd, which included managementof private health insurance, investment products, propertyinvestments, rehabilitation case management andretirement villages, including high and low care facilities.0 UnitingCare Ageing Annual Repor t 2005 0

Board MembersStuart UhlhornIndustry ExecutiveAnita WesteraSenior Public ServantAppointed August 2003Stuart holds a Bachelor of Economics, a Diploma inFinancial Management, is a Fellow of Australian Instituteof Company Directors and a Fellow of CPA Australia.He is currently a senior executive with Insurance AustraliaGroup, with responsibility for Corporate Services andGroup Alliances.Stuart has had previous directorships within theBrambles Europe Executive Board (1990–97) and RailFleet Services Pty Ltd and Joint Venture Board ThiessInfraco Pty Ltd from 1999–2001. He is also on the boardof UnitingCare NSW.ACT.Appointed August 2004Anita, a registered nurse, has a strong background inaged care and public policy and has worked in key policyand management roles within Commonwealth and NSWpublic service agencies.Her career has largely focused on aged care policies andprograms, including the National and NSW Action Planson Dementia, work on the final report of the Inquiry intoAged Care (1997) for the NSW Legislative Council StandingCommittee on Social Issues, and advisor to the formerNSW Minister for Ageing.Anita is a member of Annandale Uniting Church.10 UnitingCare Ageing Annual Repor t 2005 11

Director’s ReportOverviewI am pleased to have been appointed Director ofUnitingCare Ageing and I thank the Board for itsconfidence in me. UnitingCare Ageing is entering anexciting period of further enhancement of its residentialand community services across NSW and the ACT.Both UnitingCare Ageing and the broader aged caresector have undergone significant change in recentyears. Commonwealth Government policy, for example,has resulted in significant structural change to theindustry with increased emphasis on community careservices and a much stronger emphasis on quality. Wewelcome this focus on providing the highest level of careto residents and clients. UnitingCare Ageing has alsocreated a new unified organisation to make our servicesmore efficient and to gain the benefits of leveraging offbeing the largest single provider of aged and communitycare services in NSW and the ACT.Client expectationsMost older people and their families prefer communitycare in their own homes. Not dissimilar to many agedcare providers, our approach has been largely to buildresidential facilities and endeavour to satisfy client needsthrough this model of care. Increasingly this is changingand now 40 per cent of our services are in communitycare. Debates around separating accommodation fromcare means we need to look at more flexible ways ofdelivering community care into a range of adaptablehousing settings.Increasingly we will focus on outcomes ofhealth, well-being and lifestyle for our clients.Their needs will be at the centre of all we do.New organisational designWe have a new organisation designed around eightRegions. Changes are being made to our head officeenabling it to have a more strategic presence insupporting the UnitingCare Ageing Board in defining,strategy, and setting and monitoring performancetargets across a range of areas.One of our priorities is developing a more cohesiveUnitingCare Ageing, which is able to both initiate newideas and respond better to the needs of our stakeholders,including the increasingly regulated environment inwhich we operate. Competitive factors, also, areinfluencing the positioning of UnitingCare Ageing.Accordingly, we strive to bring together our businessfunctions and to generate information that fosters aspirit of continuous improvement. We will build astronger strategic capacity through new commonmanagement information systems and this will provideaccurate, timely and relevant data about our servicesand trends in care.Some challengesOver the next 12 months some of my priorities will includegrowing a greater sense of unity across UnitingCare Ageingso that we all, in time, relate positively to a “UnitingCareAgeing Way”. We will focus on a values-driven approachto our management, which is shared by all staff through,for example, a common set of values, mission and vision.We will continue to provide excellent residential careservices whilst we further develop and increase ourinvolvement in community care services. In accordancewith the general community move away from institutionalcare, we will offer innovative ways for older people toremain in their own homes and to receive the communitycare support they need.This trend in caring for older people in their homes maygenerate a policy debate as to who pays for this newservice model. UnitingCare Ageing will work withgovernment to move towards an adaptable housingmodel, which is closer to peoples own homes and givethem more choice.Capital WorksUnitingCare Ageing is committed to a major buildingworks program. Our current asset-base is extensive andwell located geographically, but in some areas it is in needof renewal. UnitingCare Ageing has projected that morethan $1.2B in capital enhancements and replacementsmay be required over the next ten years. A large part ofthis is required to meet the Commonwealth Government’s2008 Aged Care Certification processes. However, we alsoneed to implement this in a wider context of changingcommunity expectations. We are committed not only tobringing our entire asset base up to the highest level, butexceeding regulatory requirements.In terms of financial sustainability a Strategic PropertyPlan for NSW and the ACT is being developed. EachRegion has been given an opportunity to submit theirpriorities and preferences for future capital works. We willassess these requests for alignment with our strategyand on the basis of need, sustainability and a resourceallocation policy that reflects the wider social justiceperspective of UnitingCare.QualityWe will strive to develop a consistent way of measuringquality, acknowledging the differences in the type andmeasurement of our residential, community and self careservices. Our people – staff and volunteers – are crucial tothe ongoing work of UnitingCare Ageing. We will capitaliseon our size to develop a UnitingCare Ageing workforcestrategy and introduce innovative projects to attractmore staff including customised learning and developmentprojects. One of our aspirations is for UnitingCare Ageingto become an employer of choice in the aged care sector.Pastoral CarePastoral Care – a core feature of our Christian faith –remains a foundation of our services. From our chaplainsthrough to staff and volunteers we will continue toecho the Gospel messages of care and love for ourneighbours. Increasingly, we will focus on outcomes ofhealth, wellbeing and lifestyle for our clients. Their needswill be at the centre of all we do.FutureAs mentioned in the Chairperson’s Report, the Board willbe releasing a discussion paper on our strategic directionsfor UnitingCare Ageing in early October 2005. We seekfeedback from Regional Boards, staff and other peopleinvolved with UnitingCare, as we lay down a strongfoundation for the expansion of UnitingCare Ageingover the next decade.Gillian McFee12 UnitingCare Ageing Annual Repor t 2005 13

Residential CareUnitingCare Ageing is looking at synergies between itsresidential facilities and community care programs.UnitingCare Ageing NSW.ACT currently operates 92residential aged care facilities, which provide care foralmost 5,000 residents. These facilities are located acrossmetropolitan Sydney, rural NSW and in the ACT. In manycases they include respite care and palliative care provision,and in some cases, dementia specific facilities. We arepositioned to receive full building certification for ourfacilities in 2005.The nature of residential care is changing, with shorter staysin high care facilities, due to clients entering residentialcare at older ages and mostly from acute hospitals.Increasingly UnitingCare Ageing is looking at synergiesbetween its residential facilities and community careprograms. The South-Eastern Region, for example, hasdeveloped a Master concept for Lake View at Shellharbour– a 100 place aged care facility that will augment the selfcare facilities on that site.Another example of integration is Goonellabah Village atLismore, which provides a high level of support and carethat bridges the gap between community and residentialhostel/nursing home care.During the year work commenced on the redevelopmentof Jarman Hostel, a 79 place, $13M three stageredevelopment of the North Coast Region’s oldest facility.Stage one was completed in July 2005. A significantfactor in this redevelopment project was that no residentswere displaced and every effort was made to minimisedisruption to everyday life within the hostel during theconstruction period.14 UnitingCare Ageing Annual Repor t 2005 15

Residential CareAcross UnitingCare Ageing there are examples ofinnovation in residential care. The implementation ofthe ‘Eden’ alternative at Mirinjundi in the ACT has fostereda different way of delivering care, based on a socialmodel. UnitingCare Ageing has been a pilot with theCommonwealth Government in the development of theNurse Practitioner Model. In August 2004, a staff member,Tamra Macleod, received a scholarship to study theMaster of Nurse Practitioner course at the University ofCanberra, and to participate in the pilot Aged Care NursePractitioner Project, which was a joint initiative betweenthe Commonwealth Government and ACT Health.In July 2005 Tamara began participating in a Nationalevaluation of Nurse Practitioners in Aged Care. Under theprogram, a Nurse Practitioner is accredited to initiatediagnostic investigations, to prescribe medications andto make limited referrals under approved clinicalguidelines. UnitingCare Ageing is keen for other nursesto also participate in this unique Australian project.In Sydney, Parramatta Council approved a DevelopmentApplication for a 96 place aged care facility at Ermington,which will include a special purpose dementia wing.Construction commenced in June 2005 and the newfacility is expected to be completed by Christmas 2006.Wesley Mission Region has plans underway for theredevelopment of its facilities at Sylvannia andCarlingford. A refurbishment of the Charles Woodwardfacility at Smithfield, included a rose garden and BBQ.Similarly, the final stages of redevelopment of R JWilliams lodge, at Glebe included the redevelopment ofthe foyer which accommodates disadvantaged peopleWe were pleased that Annesley House, a low-care facilityin Sydney’s inner west dedicated to people living with amental illness, won a finalist’s certificate in the ResidentialCare Team Award at the 2004 Aged and CommunityServices Industry Awards.UnitingCare Ageing isparticipating in the nationalNurse Practitionerspilot scheme.16 UnitingCare Ageing Annual Repor t 2005 17

Community CareOur services include day programs that help people adjust totheir situation while remaining in their own homes.During the year UnitingCare Ageing Wesley MissionRegion gained eight new HACS programs – which arejointly funded by the State and Federal governments.These programs included a dementia day, shopping trips,respite programs and dementia monitoring support.A new Dementia Day Centre was also established atTuggerah on the Central Coast.UnitingCare Ageing Western Region expanded itsCommunity Service Programs in Dubbo, Broken Hill andWagga Wagga and is a major participant in the innovativepool program established by Federal Government, whichaims to care for older people with an intellectual disabilityin a community setting.The Hunter, Central Coast and New England Region,which has 50 per cent of clients in community care,established a comprehensive men’s health program forisolated men in the Hunter Valley. Further north, a Livingwith Memory Loss program has been established bythe North Coast Region at Ballina, funded by Alzheimer’sAustralia and the Commonwealth Department of Healthand Ageing.Other community activities include Men’s Shed. SydneyNorth Region initiated Men’s Shed in Australia with aprogram at Lane Cove in 2001, in conjunction with LaneCove Council and supported by Royal North ShoreHospital. The program assists older men by providingthem with an opportunity to interact and socialise and towork with their hands.This year Sydney North Region has mentored theformation of a Men’s Shed program at Forestville inconjunction with Forestville RSL and the Lions Club,which will be operated by the Ku-ring-gai Region; atNorth Sydney, North Sydney Rotary and North SydneyCouncil are supporting a Men’s Shed which is due toopen in October 2005. Sydney North Region alsooperates a Men’s Shed program at Bowral in conjunctionwith the Bowral Uniting Church and WingecarribeeMen’s Health Association.The community’s increasing preference for communitybasedcare and programs is reflected in the 40 per centof clients of UnitingCare Ageing who are being servicedthrough a broad range of community care programs.Many of these programs reflect our social justice paradigmand focus on the needs of the isolated, homeless andpeople living with specific healthcare needs. We areparticularly concerned to support frail older people withearly memory loss and severe dementia as well as peopleliving with mental illnesses. Many of these services areday programs and involve our staff and volunteers helpingpeople to adjust to their situation while remaining intheir own homes.Our community care services cover the full continuumof care and include independent living units (ILU’s),community aged care packages (CACP) extended assistedcare in the home (EACH), and home and community careservices (HACC).18 UnitingCare Ageing Annual Repor t 2005 19

Community CareAnnual Report 2005Concern about the risingincidence of suicide, especiallyamongst men, has led toUnitingCare Ageing mentoringmen’s support groups invarious parts of NSW.In May 2005 The Manly-based community project, TimeBanks, was launched in Australia. The project is a jointinitiative of Sydney North Region and In My Father’sHouse. Time Banks Australia is a cashless barteringsystem, whereby volunteers receive credits for time theyspend visiting and supporting members of the community.The credits may then be exchanged for services fromindividuals or participating organisations. The schemepromotes community involvement and volunteerparticipation, and most importantly enables olderpeople who wish to stay in their homes to do so.Our community outreach programs includehomelessness programs, research on depression andalzheimer’s. A new service initiative has commenced inthe Ku-ring-gai Region called ‘The Ku-ring-gai Way’.UnitingCare Ageing has extended its partnership andlinks with the Australian Chinese Community with apurpose built unit at Lynvale Nursing Home, following aMemorandum of Understanding between the Presidentof Australian Chinese Community Association of NSW,Sydney North and Ku-ring-gai Regions.20 UnitingCare Ageing Annual Repor t 2005 21

Chaplaincy and Pastoral CareA key difference between UnitingCare Ageing and the forprofitsector providers is our pastoral care and communityoutreach programs.Our Christian beliefs and pastoral care approach underpinthe services provided by UnitingCare Ageing. We areprivileged to be able to work with older people whodeserve recognition for their life achievements andservice to the community.A key difference between UnitingCare Ageing and otheraged care providers, is our pastoral care and communityoutreach to support older people. Across NSW and theACT more than 50 people are employed on a part orfull-time basis to provide pastoral care and chaplaincyservices, ably supported by numerous volunteers.Some of the priorities during the year have been anenhanced focus on the importance of chaplains for bothresidents and staff and integrated pastoral care programsthat foster pastoral care with other faiths.On the North Coast, for example, chaplains in collaborationwith an integrated therapy team have devised anddistributed a “Comfort Kit” to all residential facilities.These comprise an assortment of items that can be usedby residents, relatives and friends to provide comfort andsupport for residents in times of special need.We have expanded our Pastoral Care Training programsand brought together staff from across various Regions, andalso from external organisations, to discuss their experiences.In July 2004 the formation of a Pastoral Care and ChaplaincyLeadership Group brought together the Chaplaincy Coordinators(or equivalent) from each of the eight Regions.This Group identified a large number of issues relating topastoral care, chaplaincy and mission that needed to beaddressed, and developed an on-going “Work Program” toprioritise the issues in accordance with the UnitingCareAgeing Strategic Plan 2004 - 2007.One of committee’s main achievements was theDevelopment of a Pastoral Care and Chaplaincy Policy forUnitingCare Ageing. The Policy defines “pastoral care” and“chaplaincy” and sets out the following principles thatapply within UnitingCare Ageing:• UnitingCare Ageing is committed to offering pastoralcare and chaplaincy to residents, clients, families,volunteers and staff, as an expression of its holisticcare for people.• UnitingCare Ageing recognises that people haveemotional, spiritual, religious, sexual, psychologicaland other needs, and that people can be assistedthrough listening, pastoral conversation, pastoralcounselling, advocacy, and liturgical services.• UnitingCare Ageing requires each Regional Aged CareBoard to recognise the importance of pastoral careand chaplaincy in the holistic approach to care, asinformed by the Christian gospel.The provision of pastoral care and chaplaincy serviceswill therefore be an essential component of all existingfacilities and services, and will be included in theplanning for all new activities.The Pastoral Care and Chaplaincy Leadership Grouporganised several Network Days in November 2004 andMay 2005 for people engaged in providing pastoral careand chaplaincy services.We look forward to the appointment of a Directorof Ministry and Mission to ensure that policies, practicesand directions continue to be sound, both ethicallyand theologically. Plans are also well underway forthe 6th National Ecumenical Aged Care Chaplains’Conference to be held in October 2005, sponsoredby UnitingCare Ageing.22 UnitingCare Ageing Annual Repor t 2005 23

Our PeopleWe are committed to attracting, developing, rewarding andretaining skilled and passionate staff.The staff employed by UnitingCare Ageing are motivatedby the personal reward and strong sense of ‘caring’culture. Each day our staff show genuine identificationwith and respect for older people. To deliver quality careUnitingCare Ageing is committed to attracting, engaging,developing, rewarding and retaining people who areskilled at what they do, passionate about caring for olderpeople, and who are committed to our Mission.A consistent set of Human Resources policies has beendeveloped by the Human Resources Leadership Groupand implementation across Regions has commenced. Aspart of the CommIT project, investigations into theselection of a new Human Resources, Rostering andPayroll system are almost complete. Regions have begunwork on introducing new ‘person centred’ staffing modelsbased around teams of care staff trained in Certificate IIIand IV with appropriate training in medication management.Professional development days are regularly held acrossNSW and the ACT. During the year the Ku-ring-gai Regionestablished the Professional Aged Care EducationResource (PACER) – a Registered Training Organisation.PACER is our second RTO – the other being operated byWesley Mission Region.In the Hunter, a detailed consultative process across theRegion’s facilities resulted in the introduction of newsystems and more education and training programs forstaff. In recognition of the importance of people theHunter, Central Coast and New England Region appointeda Director of People Development. In several other Regions,such as Sydney and Western, an Employee of the Monthprogram has been established. Across the organisationthe focus in 2006 will be on increased professionaldevelopment opportunities and introducing commonsystems and procedures.Total Staff NumbersRegion Under 20 21-30 31-40 41-50 Over 51 TotalHunter, Central Coast and New England 14 124 214 377 379 1,108Ku-ring-gai 66 85 87 165 208 611South-Eastern 41 125 141 286 282 875Sydney 10 63 92 177 194 536Sydney North 32 119 92 128 157 528North Coast 3 42 61 136 89 331Wesley Mission 22 74 76 112 135 419Western 40 148 227 341 467 1,223TOTALS 228 780 990 1,722 1,911 5,631Full Time Equivalent UnitingCare Ageing NSW.ACTRegion Full Time Part Time Casual TotalHunter, Central Coast and New England 156 742 256 1,154Ku-ring-gai 90 173 25 288North Coast 79 132 21 232South East 170 296 82 548Sydney 57 251 44 352Sydney North 86 138 36 260Wesley Mission 65 164 16 245Western 74 401 154 629TOTALS 777 2297 634 3,70824 UnitingCare Ageing Annual Repor t 2005 25

VolunteersWe are fortunate to have many people who generouslyvolunteer their time and skills.More than 1,800 volunteers are integral to the caringservice provided by UnitingCare Ageing across NSW andthe ACT. In both community and residential programs,volunteers provide an extra friendly face and support toour residents and clients through pastoral visitation, bus& car driving, handyperson and tutoring, receptionist andshop assistant duties, and providing entertaintment. Allof these activities are much appreciated by residents,clients and staff.In an age regarded as ‘time poor’ and where volunteersare in high demand, UnitingCare Ageing is fortunate tohave people so generous with their time and skills.Volunteers may be members of local congregations whohave links with a specific aged care service, relatives ofour residents, or citizens who seek to make a contribution totheir local community through UnitingCare Ageing.In recognition of their contributions, each Region ofUnitingCare Ageing organises various appreciationevents, which often coincide with Volunteers AwarenessWeek and Christmas.During the year several Regions including WesleyMission, Ku-ring-gai and Hunter, Central Coast and NewEngland, appointed Volunteer Co-ordinators to managethe involvement of their volunteers. In March WesleyMission’s volunteer policy was adopted across theUnitingCare Ageing network, and incorporated intoour Human Resource management policies .VolunteersHunter, Central Coast and New England 300Ku-ring-gai 173North Coast 91South Eastern 594Sydney 14Sydney North 90Wesley Mission 418Western 149TOTAL 1,82926 UnitingCare Ageing Annual Repor t 2005 27

PartnershipsCollaborative approaches across the Uniting Church includechaplaincy and pastoral care, day care centres and governance.Uniting ChurchDuring the year UnitingCare Ageing has increased itsmissional links with congregations and presbyteries ofthe Uniting Church by providing financial, administrativeand management support to a range of programs andactivities, including child care centres, communitygroups, chaplaincy and pastoral care and governance.At Newcastle and Lismore, for example, buildings andresources are made available to presbyteries and churchcommittees, which enhances fellowship and co-operationbetween the presbyteries and UnitingCare Ageing.At Penrith, UnitingCare Ageing and Unifam Counsellingand Mediation are now co-located.UnitingCare Ageing has taken management of McDonaldHomes at Eastwood and Dee Why, which provideaccommodation for disadvantaged older people.In Sydney’s east, Edina aged care services and WaverleyWar Memorial Hospital have embarked on a JointMaster Plan for the Campus redevelopment of that site.The new Campus seeks to integrate residential aged careand community services.Other Christian churches and faithsEcumenical worship services are held at numerousfacilities each week. Visiting clergy from the UnitingChurch and other denominations lead services, thusmaintaining their faith communities’ connection withmembers now in our care and who find it difficult, orimpossible, to go to their home church.A ‘National Day of Thanksgiving’ celebration at Lismoreinvolved large banners throughout the town andculminated with a non-denominational service. Thisyear’s event focused on Health and Education and wasan opportunity to recognise the efforts of countlessnumbers of people who serve their communities.Health and Aged Care ProvidersUnitingCare Ageing has strong relations with otherhealth care providers, especially faith-based orcommunity-operators. In Sydney, we are undertakingjoint programs with St Luke’s Darlinghurst and have alsoestablished close links with Carers NSW. In the Hunter,UnitingCare Ageing and the Alzheimer’s Association areexamining the location of the association’s resource unitand day centre adjacent to our Hamiliton aged carefacility. On the North Coast we have entered into anagreement with St Vincent’s Hospital Lismore to managesome services on behalf of the NSW Department ofAgeing Disability and Home Care.Joint VenturesUnitingCare Ageing has Joint Ventures with universities,community organisations and other health care providers.A joint venture with the Marco Polo community group willresult in additional high care and low care facilities atBateman’s Bay.UniversitiesUnitingCare Ageing is an accredited placement providerfor student nurses specialising in aged care. Our aim tofully understand the complex challenges of older peopleand to integrate models of care with latest clinicalresearch has also led to partnerships with Charles Sturt,Newcastle, University of Technology, Southern Cross andWollongong universities.The South Eastern Region, in conjunction with theUniversity of Wollongong, has recently completed aresearch project examining barriers to the implementationof technology in aged care. The two organisations arealso finalising a Memorandum of Understanding, whichin formalising an ongoing partnership, will considerinitiatives including aged care research projects, conjointappointments of senior regional staff and the designationof UnitingCare nursing homes as teaching facilities.Concern about the rising incidence of suicide, especiallyamong isolated men in rural settings is being addressedthrough a Suicide Prevention Program between theHunter, New England and Central Coast Region and theUniversity of Newcastle. Through this joint program,UnitingCare Ageing has established and is mentoringmen’s support groups in the Hunter Valley with the aimof identifying and breaking down isolation factors. Withthe assistance of Newcastle University students, theWellbeing of Older Men Project produced an informativeresource publication for the development of men’shealth information events. Also in the Hunter,UnitingCare Ageing has awarded a nursing scholarshipto a staff member to study at the University of Newcastle.UnitingCare Ageing’s North Coast Region, in conjunctionwith Southern Cross University (SCU), is researching thecognitive effects of aromatherapy on people withdementia living in residential care facilities. During theyear, several Goonellabah village residents participated ina health and wellbeing survey with a SCU student.Wesley Gardens and Kari Court facilities in the Ku-ring-gaiRegion and Centre for Ageing and Pastoral Studies atCharles Sturt University are nearing completion of amajor research study, ‘Finding meaning in the experienceof memory loss: the place of spiritual reminiscence work’.The report is due for release in late 2005. Wesley Gardensand Bowden Brae are also involved in a DementiaMapping research project with the University ofTechnology, Sydney.28 UnitingCare Ageing Annual Repor t 2005 29

New FacilitiesAt 30 June 2005 UnitingCare Ageing had more than $100Min capital work projects in development.New facilities completed during the yearBowden Brae, Normanhurst 100 place high-care and low-care dementia facility $17MHawkesbury Village, Richmond 70 place high care facility $8MElizabeth Gates Nursing Home and AlroyHouse, Singleton 59 place extension $12MSpringwood Nursing Home 20 place dementia specific extension $4MUnanderra Facility 108 place high care facility including palliative care $15MTOTAL: $56MHunter Region accepted a tender to build a $20M,100 place greenfields facility at Wallsend, Newcastleto replace Courtman Hall Hostel and Wesley LodgeNursing Home.A business case has been developed for a Central CoastStrategy, which proposes the replacement of NareenGardens Nursing Home and the rebuilding of NareenGardens Hostel and associated infrastructure.Major construction projects in progress:• $10M Nunyara, Peakhurst, a 74 place high care, highdementia facility, due for completion in October 2005• $13M three phase redevelopment of the 79 placeJarman Hostel at Lismore• $27M 130 place Ageing in Place facility at MarionStreet, Leichhardt, including community centre and55 dementia-specific places – opens in early 2007• $13M 63 place nursing home for Quong Tart forChinese community at Ashfield• $17M 96 place aged care facility including a purposebuilt dementia wing at Ermington• $20M Lake Road Newcastle - New 120 place Ageingin Place facility.The first stage of the Jarman Hostel redevelopment wascompleted in July 2005. A significant factor in thisredevelopment project was that no residents weredisplaced during the extensive construction period.Residents previously shared ensuite arrangements andlived in a sprawling old building. The new facility providesspacious rooms with private ensuites, dining andentertainment facilities, a chapel, and beautiful views.Proposed developments:• Master Planning of Lake View at Shellharbour• Final design stages for a new low care facility inWeston, ACT• Proposed redevelopment of facilities at Sylvaniaand Carlingford• Yamba Hostel extension 15 place dementia specificextension to 40 place existing hostel. This locality is inan area of great need of aged care services with over40 people currently on the waiting list for theexisting hostel.Many other projects are at the conceptual or planningstages and will come within the Strategic Property Planfor UnitingCare Ageing.30 UnitingCare Ageing Annual Repor t 2005 31

Finance and StatisticsThe financial year ending 30 June 2005 was a period ofconsolidation for UnitingCare Ageing NSW.ACT, with thecreation of eight Regions and a head office to manage anorganisation whose annual turnover now exceeds $350M.Operationally, there were a number of issues pertainingto the organisational structure that required considerablemanagerial investment of time and resources, such asensuring compliance with the new CommonwealthGovernment building standards for fire safety and lifestyle.A review of major capital works identified a projected$1.2B needs to be expended over the next ten yearsto ensure our residential aged care facilities meet withCommonwealth and community expectations. Whilethis is a challenge, financially UnitingCare Ageing NSW.ACT is well placed to meet that commitment. It is furtherestimated than an additional $400M will be required todevelop new aged care services to meet demographicchanges within our population. These plans are underConsolidated Financial Performance Summary (unaudited) 2004/05review alongside new strategic directions that align withthe new organisational structure.New residential services completed during the yearincluded the Hawkesbury Nursing Home and extensionsto Springwood Nursing Home. A number of existing siteredevelopments and significant capital programs areunderway or planned for completion in 2005-2006.The operational financial performance of our residentialcare services (high and low care) fell by 37 per centcompared with the result in 2003-2004. This reductionwas influenced strongly by substantial nurses’ awardincreases that were not commensurate with governmentsubsidy movements. Community Care Packages, on theother hand, improved their operating performance by18 per cent. Overall, the consolidated operating resultfell by 28 per cent, whilst the total result (beforeadjustments) increased by 12 per cent on 2003-2004.$’000 Residential Retirement CACP/EACH Other TOTAL PreviousVillage Community 2004/05 YearOperating Income 207,261 9,999 20,070 12,087 249,418 230,429Operating Expense 202,897 10,134 17,429 12,067 242,537 220,928OPERATING RESULT 4,364 (135) 2,641 20 6,881 9,501Non-Operating Result 16,571 4,983 (93) 703 22,164 16,342TOTAL RESULT 20,935 4,848 2,548 723 29,045 25,843Grants ($3,500 bed grant) and 18,540 27 77 2,622 21,268 (3,364)extra-ordinary items (IFRS adj)ADJUSTED TOTAL RESULT 39,475 4,875 2,625 3,345 50,313 22,479EBITDA % (based on Total result) 13% 22% 13% 9% 13% 10%UnitingCare Ageing NSW.ACT places/clients by Aged Care Planning RegionRegion High Care Low Care CACP/ EACH OTHER C’TY TotalACT 94 94 55 32 275Central Coast 100 201 120 420 841Central West 83 97 47 383 610FN Coast 323 174 42 55 594Hunter 230 296 127 316 969Illawarra 215 224 45 55 539Inner West 361 445 265 410 1,481MN Coast 25 25Nepean 77 289 305 671New England 60 30 67 42 199Nthn Sydney 661 739 212 187 1,799Orana F/West 47 47Riv/MurraySE Sydney 138 502 179 124 943SW Sydney 143 30 9 182Sth HighlandsW Sydney 167 241 182 245 835TOTAL 2,509 3,475 1,443 2,583 10,010UnitingCare Ageing also operates three Commonwealth Carelink Centres.Consolidated Statement of Financial Position (unaudited) 2004/052003/04 $000 2004/05 $000Accumulated Funds 381,184 441,598Cash/Investments 218,256 251,137Net Fixed Assets 646,148 660,666Other Assets 73,67 95,511TOTAL ASSETS 938,074 1,007,3142003/04 $000 2004/05 $000Resident Loan Liabilities 474,908 509,271Synod Loans 21,107 4,132Other Liabilities 60,875 52,313Total Liabilities 556,890 565,716NET ASSETS 381,184 441,59832 UnitingCare Ageing Annual Repor t 2005 33

StatisticsBequest Annual Report Fund 200550401997/1998 2004/2005Nursing Home Resident Classification Scale (RCS) Change in Dependency 1997/1998 - 2004/2005UnitingCare Ageing Nsw.act Bequests Fund Grants: 2004-2005 Financial YearPurpose/RegionAmountCentre for Healthy Ageing, Bondi Sydney Region $50,120Annesley House, Sydney – Emergency Funding for Clothes and Shoes Sydney Region $25,000Seniors’ Week Ball Sydney Region $30,000Family Carers Awareness Training in partnership with Carers NSW Sydney Region $44,200%302010Expansion of the Eden Alternative program across Mirinjani’s services in the ACT South Eastern Region $31,500Nursing scholarships of up to $10,000 per annum at Newcastle (1), Wollongong (2) and Southern Cross (1)Universities Hunter, Central Coast & New England Region; South Eastern Region; North Coast Region $40,000TOTAL $220,8200Cat 1 Cat 2 Cat 3Cat 4 Cat 5HighestDegree of Care DependencyLowestHostel Resident Classification Scale (RCS) Change in Dependency 1997/1998 - 2004/20055040%3020100Cat 1 Cat 2 Cat 3 Cat 4 Cat 5 Cat 6 Cat 7 Cat 8HighestDegree of Care DependencyLowest34 UnitingCare Ageing Annual Repor t 2005 35

Annual Senior Staff Report 2005 Regions Annual Report 2005New South WalesUnitingCare Ageing NSW.ACTRegional DirectorsDirectorGillian McFeeDirector of Care Services, Policy and PlanningLynn MayDirector of People, Learning and CultureSam GalluccioHunter, Central Coast and New EnglandKen WhiteKu-ring-gaiPhil West (Acting)North CoastAnne LeesonHUNTER, CENTRAL COASTAND NEW ENGLANDNORTH COASTChief Financial OfficerWayne NewellSouth-EasternMarisa MastrioanniWESTERNManager, Policies and ProgramsEd McNamaraSydneyPaul McMahonManager, PropertyAndrew MorganSydney NorthIvan ArmstrongWesleyElizabeth OrrSydneyWesternTerry MudieSOUTH EASTERNKU-RING-GAISYDNEY NORTHUnitingCare Ageing NSW.ACTLevel 5, 222 Pitt Street,Sydney NSW 2000T: 02 8267 4278 F: 02 9267 4842Hunter, Central Coast & New England Region7 Myall Road,Garden Suburb NSW 2289T: 02 4943 6077 F: 02 4942 2019Ku-ring-gai RegionWesley Gardens Aged Care, 2b Morgan Road,Belrose NSW 2085T: 02 9975 9301 F: 02 9975 9396North Coast RegionRous Road,Goonellabah NSW 2480T: 02 6624 6333 F: 02 6624 6334South Eastern RegionSuite 7, Level 3, 87-89 Market Street,Wollongong NSW 2500T: 02 4253 6536 F: 02 4253 6537ACTSydney Region1 Wetherill Street,Leichhardt NSW 2040T: 02 9568 8000 F: 02 9568 8097Sydney North Region4 Chapman Avenue,Chatswood NSW 2067T: 02 9468 5900 F: 02 9468 5990Wesley Mission RegionWesley Mission Offices, Level 4, 220 Pitt Street,Sydney NSW 2000T: 02 9263 5495 F: 02 9264 9542Western RegionLevel 1/ 83 Henry Street,Penrith NSW 2750T: 02 4723 9400 F: 02 4721 4622SYDNEY36 UnitingCare Ageing Annual Repor t 2005 37

CaptionsAnnual Report 2005CoverContentsMarilyn Jolly (Executive Manager of Care, Sydney North Region) and Elly Winter (Self Care resident andvolunteer at Wesley Heights) enjoying the view and a joke at Wesley Heights, Manly.Evelyn White enjoying a game of bowls at Bankstown.02 With our Christian focus, UnitingCare Ageing NSW.ACT offers pastoral care as part of our residentialcare services.04 left Lauris Biggs, the first resident at Hawkesbury Village’s new 70-bed nursing home at Richmond shows hernew room to Federal Aged Care Minister, Julie Bishop.04 top Regional Director Ken White, Hunter Presbytery Chairperson Rev Dr Don Evans, Hunter Chaplain RevGraeme Dark, Service Manager Julie Norris,Singleton Mayor Fred Harvison, Chairperson Elizabeth Iles,Harry Herbert, Elizabeth Gates resident Max Crofts, Alroy House resident Sylvie Smith at the officialopening of the new Alroy House and the extension to Elizabeth Gates Nursing Home, Singleton onApril 15 2005.04 bottom Federal Member for Macquarie Kerry Bartlett cutting the ceremonial ribbon to open the new 20-beddementia unit, an extension to the Nursing Home at UnitingCare Springwood.05 Bowden Brae Retirement Village Hostel, Normanhurst.10 St Columbus Lane Cove.11 May O’Neil, a resident at Wirreanda at West Pennant Hills, enjoying a game of pool.14 Independence, mobility and relaxation - patrons enjoy the therapeutic benefits of hydrotherapy at thepurpose built facility within the UnitingCare Ageing Goonellabah complex Lismore.15 With an emphasis in caring for the ‘whole person’, physical, spiritual and emotional, the chapel atWirreanda, West Pennant Hills provides an opportunity for residents to fulfil their spiritual needs.16 Model train enthusiast Dick Ferguson with his impressive setup at Bowden Brae.17 top Volunteer Joanne Stewart playing scrabble with resident Mary Caldwell from the Nareen Gardens Hostel,Bateau Bay.17 bottom Mrs Chan enjoying a game of Bingo in the South Wing of Wesley Gardens.18 top Centre for Healthy Ageing trainer Gus Soler Estrada and Emma Greig.18 bottom A resident enjoying her garden at Northaven Retirement Village.19 Staff from the Blue Nurses embody the ministry of the Uniting Church.20 top A personal touch from a caring staff member.20 bottom Homecare worker walking with a client.21 top Sue Munir and Joyce Carlill enjoying the garden at Bankstown.21 bottom Resident keeping her computer skills up to date in her unit at Northaven Retirement Village.22 Quiet time for reflection and prayer. The stained glass windows at UnitingCare Caroona Kalina Nursing Home(Lismore) celebrate the beauty and diversity of the North Coast Region from the mountains to the sea.23 top Central Coast Chaplain Rev Heather Coombes with residents Dorothy Faulkner and George Lovegrovefrom the Nareen Gardens Hostel, Bateau Bay.23 bottom Real friendships and real care are what makes UnitingCare Ageing special. Registered Nurse, Peter DeHeer and resident, Ethel Gault of UnitingCare Caroona Marima Nursing Home, enjoy a quite chat.24 Wendy Munro, Carol Watson, Julie Williams, Anne Morris all Community Carers with ‘Uniting to Care’.25 Bowden Brae nurse taking a stroll in the lovely gardens with the company of two residents.26 Mrs Florence Humphrey assisted by nurse, Marcia Hall, at a residents’ computer club at Gerringong.27 left Fay Bevan (Recreation Officer) and Jennifer Williams (Self Care Resident) at the piano, Wesley Heights, Manly.27 top Miriam Watsford (Co-ordinator, Jacaranda Day Care at Warriewood) and Lewis Marton (day care client)sharing a good book.27 bottom Alice Luton with cat Trixie Bell, St. Columbas Retirement Centre, Lane Cove. 28 This church, Miraga at Broken Hill, has been converted to a Day Centre, an open plan space used as ameeting place for older people, including Aboriginal elders.29 A nurse provides care in the home.30 The beautiful aviary and grounds of Bowden Brae are a special joy to the residents.31 top Work continues on the $12 million UnitingCare Caroona Jarman Hostel redevelopment project. Stage 1has been completed and occupied with Stage 2 now commenced and project due for completion byJanuary 2007.31 bottom l/r Leichhardt’s future model and current construction.35 Elsy Brammesan, Diversional Therapy Co-ordinator (centre), showing residents Mrs Vera Roberts (left) andMrs Stammers (right) how to make greeting cards at Wirreanda, West Pennant Hills.36 Senior Staff: (standing) Marisa Mastrioanni, Phil West, Terry Mudie, Paul McMahon, Elizabeth Orr, IvanArmstrong, (seated) Ken White, Gillian McFee, Anne Leeson.39 Mary Campbell, Ernie Lyneham, Joyce Campbell, Gwenyth Hindmarsh playing croquet at Gerringong.38Annual Repor t 2005 39

Annual Report 2005Project ManagementDamian J. GleesonDesignEquation Corporate DesignPhotographyUte WegmannPrintingThe Quality GroupPublisherUnitingCare Ageing NSW.ACTPublishedNovember 2005Internetwww.unitingcareageing.com.auMore copies of this report may be obtained from UnitingCare Ageing NSW.ACTT: 8267 4372 or elizabethm@nsw.uca.org.au

AgeingNSW.ACT