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Innovations in Rural and Agriculture Finance

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services they will receive <strong>and</strong> when. Customers pay Rs 450 (US$10),<strong>in</strong>clud<strong>in</strong>g services tax, for a year of AGLED services.AchievementsIn 2009 BASIX had nearly half a million customers for AGLEDservices. About half of these customers were us<strong>in</strong>g agriculture<strong>and</strong> livestock services, <strong>and</strong> the rest were us<strong>in</strong>g services related tononfarm activities. The details are as follows:• <strong>Agriculture</strong>: AGLED provided soil-test<strong>in</strong>g service to morethan 20,000 farmers, <strong>in</strong>tegrated pest management (IPM) or<strong>in</strong>tegrated nutrient management (INM) services to nearly75,000 crop customers, <strong>and</strong> field surveillance to more than30,000 farmers. It connected most customers to markets for<strong>in</strong>puts (seed, fertilizers, pesticides, <strong>and</strong> bio-<strong>in</strong>puts such asvermicompost <strong>and</strong> organic pesticides) <strong>and</strong> outputs. Weather<strong>in</strong>dex-based crop <strong>in</strong>surance was provided to more than10,000 farmers for different crops <strong>and</strong> <strong>in</strong> different agroclimaticzones, <strong>in</strong> collaboration with private <strong>in</strong>surance companies.• Livestock: BASIX AGLED services conducted health checkups ofnearly 440,000 animals, vacc<strong>in</strong>ated nearly 165,000 animals, <strong>and</strong>dewormed 125,000 animals. It tra<strong>in</strong>ed more than36,000 customers on feed <strong>and</strong> fodder <strong>and</strong> better dairy<strong>in</strong>gpractices. More than 60,000 farmers were l<strong>in</strong>ked to milkmarket<strong>in</strong>g cha<strong>in</strong>s of cooperatives or private dairy companies.Livestock <strong>in</strong>surance was provided for more than 120,000 animals,<strong>in</strong> collaboration with private <strong>in</strong>surance companies.Lessons learnedIt has taken BASIX about six years to reach the scale described,<strong>and</strong> it has learned many lessons along the way. In the <strong>in</strong>itial twoyears, the ma<strong>in</strong> emphasis was on market research to identifywhich services farmers needed. This research, conducted througha large number of field visits <strong>and</strong> group <strong>in</strong>teractions with farmers,showed that small farmers preferred cost-sav<strong>in</strong>g <strong>and</strong> risk-reduc<strong>in</strong>g<strong>in</strong>terventions over yield-enhanc<strong>in</strong>g <strong>in</strong>terventions requir<strong>in</strong>g greatercash outlays. It also showed that it was not possible to h<strong>and</strong>le these<strong>in</strong>terventions for a large number of crops, so BASIX focused on afew crops grown by a large number of farmers, such as groundnut<strong>in</strong> southern Andhra Pradesh, cotton <strong>in</strong> northern Andhra Pradesh,<strong>and</strong> soybean <strong>in</strong> western Madhya Pradesh.The next step was design<strong>in</strong>g the service offer<strong>in</strong>gs. For example,enhanc<strong>in</strong>g productivity could mean <strong>in</strong>creas<strong>in</strong>g the yield or reduc<strong>in</strong>gthe cost for the same output. Local agricultural universities <strong>and</strong>research stations made available many packages of practices for<strong>in</strong>creas<strong>in</strong>g yields, so BASIX decided to focus more on cost reduction.One successful example of this approach was stem application ofpesticide <strong>in</strong> cotton, which reduced pest multiplication <strong>and</strong> therebyreduced the need to undertake a large number of pesticide sprayslater. Another example was <strong>in</strong>troduction of soil test<strong>in</strong>g, which ledto more precise <strong>and</strong> economical application of fertilizers. In thecase of dairy animals, simple practices like vacc<strong>in</strong>ation <strong>and</strong> periodicdeworm<strong>in</strong>g were more cost-effective than procurement of highyield<strong>in</strong>gcrossbred animals.Based on such experiences, BASIX staff learned how tocustomize AGLED services for different agroclimatic zones, whichenhanced the farmers’ will<strong>in</strong>gness to pay for these services.Customer satisfaction surveys conducted by <strong>in</strong>dependent auditteams found that the satisfaction level was nearly 80 percent, withthe ma<strong>in</strong> cause of dissatisfaction be<strong>in</strong>g <strong>in</strong>adequate visits of the LSPs.To improve service, field executives <strong>in</strong>troduced tighter monitor<strong>in</strong>g ofservice delivery, but this practice turned out to be expensive. BASIXis now pilot test<strong>in</strong>g mobile phone–based monitor<strong>in</strong>g of servicedelivery through which farmers will be able to report <strong>in</strong>cidents of novisit or poor service.Susta<strong>in</strong>ability <strong>and</strong> future plansThe <strong>in</strong>come from AGLED services <strong>in</strong> 2009 was nearly Rs 145 million(US$3 million), <strong>and</strong> BASIX made a modest profit of nearlyRs 22 million (US$450,000) provid<strong>in</strong>g these services to nearlyhalf a million customers. With more <strong>and</strong> more LSPs reach<strong>in</strong>g thebreakeven number of customers, profitability is likely to improve.BASIX also plans to move some basic facilities like soil-test<strong>in</strong>g labs<strong>and</strong> artificial <strong>in</strong>sem<strong>in</strong>ation centers under its own control to improveits service to farmers.Although BASIX agricultural credit operations are aimed atsmall <strong>and</strong> marg<strong>in</strong>al farmers, the organization plans to extend AGLEDservices to larger farmers (to whom BASIX does not extend credit)<strong>in</strong> the same villages. These farmers’ enhanced yields will generateadditional output as well as employment opportunities for thel<strong>and</strong>less poor—outcomes that are <strong>in</strong> l<strong>in</strong>e with the BASIX mission.So far BASIX has worked ma<strong>in</strong>ly <strong>in</strong> poorer dryl<strong>and</strong> districts, but itis also consider<strong>in</strong>g provid<strong>in</strong>g AGLED services <strong>in</strong> irrigated districtswhere it has no credit operations. With these changes, BASIX isconfident of reach<strong>in</strong>g 2 to 3 million farmers with AGLED services <strong>in</strong>the next five years. nFor further read<strong>in</strong>g: BASIX, www.basix<strong>in</strong>dia.com;P. Ch<strong>and</strong>ra Shekara, Status of Private Extension <strong>in</strong> India (Hyderabad:National Institute for Management of AgriculturalExtension [MANAGE], 2002); R. Sulaiman <strong>and</strong> V. V. Sadamate,Privatis<strong>in</strong>g Agricultural Extension <strong>in</strong> India, Policy Paper10 (New Delhi: National Centre for Agricultural Economics<strong>and</strong> Policy Research [NCAP], 2000); S. K. Datta, A Perspectiveon Farmer-Market Interface: Results of a Revisit to SelectedVillages from West Bengal, Gujarat, <strong>and</strong> Maharashtra (Ahmedabad:Indian Institute of Management, 1999); V. Mahajan,“From Micro Credit to Livelihood F<strong>in</strong>ance,” Economic <strong>and</strong>Political Weekly 40, no. 41 (2005): 4416–19; V. Mahajan, BeyondMicrof<strong>in</strong>ance, <strong>in</strong> C. Moser, ed., Reduc<strong>in</strong>g Global Poverty(Wash<strong>in</strong>gton, DC: Brook<strong>in</strong>gs Institution, 2007).Vijay Mahajan (vijaymahajan@basix<strong>in</strong>dia.com) is founder <strong>and</strong> chief executive officer of the BASIX Group. K. Vasumathi (vasumathi@basix<strong>in</strong>dia.com) isassociate vice president, Agricultural, Livestock, <strong>and</strong> Enterprise Development (AGLED) services, BASIX Group. They are based <strong>in</strong> Hyderabad, India.International Food PolicyResearch InstituteSupported susta<strong>in</strong>able solutions by the for CGIAR end<strong>in</strong>g hunger <strong>and</strong> povertywww.ifpri.orgSupported by the CGIARwww.worldbank.orgCopyright © 2010 International Food Policy Research Institute <strong>and</strong> the World Bank. All rights reserved. Contact ifpri-copyright@cgiar.org or pubrights@worldbank.org for permission to republish.

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