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Governance Knowledge CentrePromoted by Department of Administrative Reforms and Public GrievancesMinistry of Personnel, Public Grievances and Pensions, Government of IndiaTransparency and AccountabilityCase StudyE-Governancee-MamtaMarch 2012Table of ContentsExecutive Summary .................................................................................................................................. 3Methodology ................................................................................................................................4Background ................................................................................................................................4Objective ................................................................................................................................5Programme Design ................................................................................................................................... 6Key Stakeholders............................................................................................................................................................. 6Work Flow ................................................................................................................................6Impact/Achievements ............................................................................................................................... 9Challenges in Implementation ................................................................................................12Conclusion ................................................................................................................................14References ................................................................................................................................152Researched and documented byOneWorld Foundation India