ADWS ArkLine Pamphlet - Arkansas

earnings were (two hundred fifty threedollars and twenty one cents) you wouldenter 25321 followed by the # key. Ifthere were no cents then enter 25300. Ifyou worked for more than one employerduring the week, be sure to report thecombined total of hours worked and grossamount of wages earned.NOTE: If you did work during the week youare claiming, report your gross earningsfor the week even if you have not receivedyour pay. It is important that you enterthe amount you earned, not the amountyou were paid. FAILURE TO REPORTGROSS EARNINGS ACCURATELYCAN RESULT IN PROSECUTIONFOR FRAUDULENTLY CLAIMINGUNEMPLOYMENT BENEFITS.Do not hang up until ArkLine tells youthat your claim certification was acceptedor instructs you to call your local office.If you disconnect before confirming youranswers, there is no record that youcalled.TO CHANGE YOUR MAILINGADDRESSTo report an address change, ArkLine willinstruct you to contact your local office,in person or by phone, to provide yournew address. If you do not report withinseven (7) days, your address will not bechanged. If you leave the state temporarilyto look for work, you can continue tofile for benefits for up to two weeks. If youare out of state longer than two weeks oryou move out of state, you must contactthe Arkansas Interstate Unit at 866-392-7284. If you move your residence to anotherarea within the state, you should callyour local DWS office to have your addresschanged to your new residence.THE ADVANTAGES OF CLAIMING BYTELEPHONE• If eligible, you will receive your weeklybenefits faster.• There is no weekly claim form for you tofill out.• There is no weekly claim form to be lostor damaged in the mail.• There is no postage.• Any mistakes with your weekly claimare detected immediately.Every effort has been made to ensure fast,convenient, and reliable service for unemployedworkers.HEARING IMPAIRED ORNON-ENGLISH SPEAKINGIf you are hearing impaired or do not speakEnglish or Spanish, you will need to contactyour local office in person or by phone forinstructions. The ArkLine system can beaccessed to provide general information andto file your weekly claims in English or inSpanish.TO OBTAIN GENERALINFORMATIONYou may obtain general information aboutthe unemployment insurance program bypressing “1”. Accessing this general informationdoes not require you to providea social security number or PIN. Instantaccess to information on eligibility requirementsfor unemployment insurance, thewaiting period, work search requirements,and the appeal process is available.BENEFIT PAYMENTINFORMATIONArkLine allows you to get informationabout your unemployment Insurance benefitsby telephone. You will be required touse your PIN to obtain this information.For example, if your question is:“Has my payment been made?” Chooseoption “2” for information about your latestbenefit payment. The system will tellyou the week ending date of the last weekyou claimed, the date it was processed, andthe amount of the payment. Allow at leastone business day after filing by telephonebefore calling for payment information.WARNINGFRAUD: To willfully withholdinformation or deliberatelygive the wrong informationis a crime and is punishableby law, which could include afine and/or imprisonment.EARNINGS: Be sure toreport your gross earningsduring the week that youearn the wages regardless ofwhen they are paid.SCHOOLING: If you areattending approved training,make sure a school officialsigns the schooling certificationin your Handbookeach week.If you drop out of school, you must contactyour local office immediately.WORK SEARCH: Youmust make your assignedwork search contacts eachweek. If you have to reportthe contacts, be sure to listthem in your Handbook.“Equal Opportunity Employer/Program”“Auxiliary aids and services are availableupon request to individuals withdisabilities.”TDD/TTY Voice 1-800-285-1121TDD 1-800-285-1131